This document provides information on tools used for computer system servicing. It defines key terms like hand tools, equipment, computer technician, and personal protective equipment. It groups various tools into categories of hand tools, electro-static discharge tools, cleaning tools, and diagnostic tools. Examples are given of common tools like screwdrivers, pliers, flashlights, tweezers, and compressed air. The document describes having students identify the appropriate tools for tasks like opening a system unit, checking voltage, and cleaning dust. It provides rubrics for evaluating students on tool selection accuracy, presentation, and cooperation. As an assignment, students are asked to research ways to clean a personal computer.