The document discusses the global IT industry trends, challenges, and opportunities. It notes that the IT industry is growing rapidly due to factors like mobility and cloud computing. There is a large demand for IT skills but also a significant skills gap. Both hard and soft IT skills are important, with in-demand skills including security, databases, and networking. Certification helps validate skills and improves training effectiveness. CompTIA aims to address the expanding global IT workforce gap by providing vendor-neutral certifications from entry-level to expert levels to help individuals and businesses. Case studies show how various organizations around the world have benefited from adopting CompTIA certification.

1. certification.comptia.org
IT Skills – The Global
Challenges and Opportunities
Charles Singh
Country Manager – Thailand
CompTIA

2. 2
Agenda
 Global IT Industry Trend
 IT Skills-The Global Challenges and
Opportunities
 CompTIA Mission and Plan
 CompTIA Certifications Roadmap
 Success Case Studies
 EIT and CompTIA Partnership

3. IT is Everywhere

4. Employees on the Go

5. IT is EverywhereIT is Everywhere ––
Mobility and the CloudMobility and the Cloud
5
The cloud market
will be US$150B by 2015
13.8M new jobs generated
By Cloud Computing
by 2015

6. Expectations for IT Spending in 2013
Base: 1,255 business and IT executives from Brazil, Canada, France,
Germany,India, Japan, Mexico, Middle East, Thailand and the UK

7. Businesses in Several Countries Project
Strong Increases in IT Spending in 2013
Base: 1,255 business and IT executives from Brazil, Canada, France,
Germany,India, Japan, Mexico, Middle East, Thailand and the UK

8. 2013 Top Technology Priorities
Degree to Which Businesses
are “Where They Want to Be”
in Using Technology
1. Security/Cybersecurity
1. Data storage/back-up
2. Network infrastructure
3. Web/Online presence, including e-
commerce
4. Updating aging computers/software
1. Mobility-related initiatives
2. Automating business processes through
technology
3. Data analytics/Big data/Business
intelligence
Top Technology
Priorities Over Next
12 Months
Base: 1,244 business and IT executives from Brazil, Canada, France,
Germany,India, Japan, Mexico, Middle East, Thailand and the UK

9. Top Rated IT Skills
16% of businesses report being exactly
where they want to be with IT skills, while
40% report being very close.
Consequently, nearly half of businesses
(54%) seek significant improvement on the
IT skills front.
1. Staff productivity
2. Customer service / customer engagement
3. Security / defending against malware, hacking, etc.
4. Innovation / new product development
5. Speed to market with new products or services
Top Areas Affected by IT
Skills Gaps
1. Teamwork
2. Customer service
3. Project management
Top Rated “Soft” IT Skills
1. Networks / Infrastructure
2. Database / Information management
3. Server / data center management
4. Storage / data back-up
5. Help Desk / IT support
6. Data analytics / Business intelligence
7. Printers, copiers, multifunction devices
8. Security / Cybersecurity
9. Customer relationship management (CRM)
10. Web design / development
Top Rated IT Skills in Terms
of Importance to Businesses
Base: 1,244 business and IT executives from Brazil, Canada, France,
Germany,India, Japan, Mexico, Middle East, Thailand and the UK

10. Many Businesses Expect to Increase
IT Staff Headcount in 2013
Base: 1,244 business and IT executives from Brazil, Canada, France,
Germany,India, Japan, Mexico, Middle East, Thailand and the UK

11. Base: 1,252 business and IT executives from Brazil, Canada, France,
Germany,India, Japan, Mexico, Middle East, Thailand and the UK
Concern Over Being Able to Hire IT Staff with
the Desired Level of Skills and Experience
Time period: over next 2 years

12. Skills Gaps are on the Rise
• Majority of organizations want to improve use of
technology and skills of IT staff.
• Skills gaps in IT are on the rise:
4 in 10 organizations report an increase
in IT skills gaps
• Most organizations seek to improve both “hard”
and “soft” IT skills gaps
Source: CompTIA's IT Skills Gap Study
Base: 500 U.S. IT and Business Executives

13. Certification Makes Training
More Effective
84% of organizations agree that
it’s best to test after training to
confirm knowledge gains.
Source: CompTIA's 2012 IT Security Study

14. 14
Opinions of hiring IT managers: high priority elements (US + UK + South Africa)
Value of Factors Evaluating Candidates

15. Value of IT Certifications
Top 5 Benefits of Cer fied IT Staff
Source: CompTIA Employer Percep ons of IT Training and Cer fica on,
Base 804 US IT hiring managers
1
2
3
4
5
Be er able to understand new or complex technologies
More produc ve IT workforce
More insigh ul problem solving
Be er project management skills
Be er communica on skills
Other benefits include higher performance, be er ability to finish
projects on me/within budget, and higher customer sa sfac on
Benefits of Certification for Individuals
80% Getting a foot in the door for an interview
75% Promotion/career opportunities
69% Higher salary
68% Help in changing fields or industries

16. Trade association advancing the global IT
industry for 30 years
Who is CompTIA
• Headquartered in the U.S.
with offices in 11 countries
• World’s largest provider of
vendor-neutral IT certifications
• 2,000 member companies &
3,000 partners worldwide

17. Certify the IT Workforce
Address the Expanding Global IT Workforce Gap
• Help employers make hiring decisions
• Help professionals prove their skills and grow
their careers
• Help students to have international standard IT
skills
Bridge IT Careers from Beginner to Expert
• Leading provider of vendor-neutral IT certifications
• 1.5M+ people certified worldwide
• 19 certifications with more in development

18. Worldwide Leading Provider of
Vendor-Neutral IT Certifications

19. CompTIA Certification Stack
19
CompTIA Mastery
Certification
for advanced IT professionals
CompTIA Professional
Certification
for IT professionals
with some experience
CompTIA Specialty
Certification
for business IT professionals in a
niche or emerging market
CompTIA Basic Certification
for individuals entering jobs
that involve computers
*
* Launching 2013

20. New Certifications in 2013
Secure Dev+
iOs version
Android Version

21. Organizations Endorse, Mandate orOrganizations Endorse, Mandate or
Embed CompTIA CredentialsEmbed CompTIA Credentials
21
Baltimore City
Public Schools
Government
Organizations
Corporate
Organizations
Academic
Organizations

22. Collaboration with GovernmentsCollaboration with Governments
• Ministry of Higher Education
(Malaysia): Program Pentauliahan
Professional – 3P by Prestariang
with 100% funding on CompTIA
certifications
• CIZGI TAGEM (Turkey): Enabling
talent development of career seekers
on CompTIA certifications
• IDA (Singapore): Industry
certification under CITREP program
• SIPA (Thailand): ICT in schools
• OCR (UK and SA): Recognition of
CompTIA Strata on OCR registration
board
• USA: DoD and DoL

23. Alliances with Enterprises
23

24. HP – Technical Consultant Hiring
CompTIA A+ and Server+ Mandate
Possession of
professional certification
mandatory: A+, Server+

25. McAfee – Technical Support Engineer Hiring
CompTIA Security+ Mandate

26. 26
Top IT Certifications Impacting
Hiring & Compensation
Dice Learning determined the top 10 certifications that
helped technology professionals command higher salaries
at all experience levels (survey of 17,000 professionals).
CompTIA A+, CompTIA Network+ and
CompTIASecurity+ in the top ten Certifications

27. U.S DoD MandatedU.S DoD Mandated
CompTIA CertificationsCompTIA Certifications
27
Lack of DoD security standards -
prompted the US Department of
Defense to mandate CompTIA’s
certifications to ensure government
employees have foundation-level
knowledge and skills to perform IT
job roles.
Three CompTIA certifications -
fulfill DoD Directive 8570.1
requirements:
•CompTIAA+
•CompTIA Network+
•CompTIA Security+
•CompTIA CASP
DoD Directive 8570.1

28. Success with Fuji Xerox Tokyo
With knowledge of the positive
experience of Xerox US and CompTIA,
Fuji Xerox customer service headquarters
concluded that developing higher levels
of skills is the faster way to bring more
opportunities in this field. The company
selected CompTIA certification programs
as an effective index for it.
Tomoyuki Fukushi,
General Manager, Service Planning
Department, Document Service &
Support Headquarters.
Fuji Xerox Tokyo adopted CompTIA for 1,000
Customer Engineers’ Skill Paths

29. Success with Ricoh Singapore
“We needed a consistent and objective
way to evaluate our competencies. The
rigourous certification process of CDIA+
has provided us with that benchmark by
requiring demonstrated competence in
document management.”
Bruce Murphy
Strategic Marketing Manager
Ricoh Singapore
CompTIA CDIA+ is now a mandate for Ricoh in
Asia Pacific.

30. Success with Lenovo
 联想李祥林先生
------------联想集团全球服务副总裁
“CompTIA A+ 认证是全球范围内公认的IT硬件维修技术能力认证标准，经联想集团技术部门评估后
证实，完全符合联想集团对产品售后服务工程师技术认证的要求。”
“CompTIA 组织提供的A+系统认证所包括的专业知识与联想集团产品售后服务所必须的技术技能相
结合，令联想售后服务的技术能力达到世界一流标准。”
2006财年，有500名联想渠道服务工程师参加了了CompTIA A+认证考试；
2007财年，有1000名渠道工程师参加CompTIA A+认证考试；
2008财年，所有新入职工程师采用CompTIA A+认证作为技术衡量标准；
2009财年，将CompTIA Network+和Server+认证列入工程师要求序列。

31. Success with DellSuccess with Dell
“For Dell, the most important thing is
customer satisfaction.
Technical skills are one tool that
help solve the customer’s problem, but
part of problem-solving is
keeping the customer happy.
The new A+ helps us achieve this.
A. Proveniers
Dell
Dell has organised for 1,680 technicians to achieve
CompTIA certification as part of their focus on
customer excellence.

32. Success with ING -
Cloud Certification
• Improve organizational capabilities to
be able to adopt cloud computing.
Challenge
• Create awareness around cloud
computing and train 1,500 people to
build the right competencies and skills.
Solution
• Workforce acquired the appropriate
skills and competencies to support ING
in attaining the benefits of cloud
computing.
Results
“Establishment of internal cloud
competencies is so critical to being able to
successfully leverage cloud services; without
these, and having the workforce understand
them, we’ll never be able to exploit the
marketplace in the right way. Rolling out a
comprehensive cloud and virtualization
training program, tailored to ING’s needs, is
an integral part of our ambitious IT strategy.”
Tony Kerrison
CTO, ING

33. 33
Name:
Lakhmi Chand Ahuja
Current Employment:
Best Buy, Canada
Past:
Engineer, working in a local
IT firm in Gujarat, India
Sun info systems smart training and the
certification of CompTIA (A+) has given me
a greater edge in my career.
Owing to my international certification
everyone in the world can recognize my
skills.
I personally feel COMPTIA A+ is one of the
best certification in the world where your
knowledge is tested.
In fact I would rate this certification higher
than many other vendor certifications as
this certification tests candidate knowledge
on all fields of Information technology and
not on one particular domain. It is a gate
pass for your first Job.
I would like to thank CompTIA from the
bottom of my heart for enhancing my life
and blessing me with a better future. I know
thanks is very small word for whatever
COMPTIA did for me, i found myself end of
words when it comes to express my
gratitude for COMPTIA.

35. Learn
CertifyWork
Narrow the IT Skills Gap
35

36. certification.comptia.org
Charles Singh
Country Manager - Thailand
CompTIA
csingh@comptia-agent.org