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State of IT Skills Gap 2014 Summary
The 2014 State of IT Skills Gap report highlights a $3.6 trillion global IT industry primarily driven by telecom services, IT hardware, software, and services. It indicates significant skills gaps in areas such as security, customer service, and project management and reveals that nearly half of businesses seek improvements in IT skills. The report also discusses challenges in hiring and staffing within the IT sector, emphasizing a growing demand for technical expertise and the necessity for strategic approaches to manage staffing shortages.
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State of IT Skills Gap 2014 Summary
- 1. Copyright (c) 2014CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org State of IT Skills Gap 2014 Summary
- 2. IT Industry Overview Copyright(c) 2014 CompTIA Properties, LLC. All Rights Reserved. | CompTIA.org
- 3. The Global ITIndustry: $3.6 Trillion 30% 21% 11% 29% 9% Source: IDC | 2013 revenue estimate
- 4. Components of theGlobal IT Industry 56% 44% Telecom services includes fixed and wireless voice and data, covering the consumer and business markets. 67% 33% Global IT Market Telecom Services IT Hardware, Software & Services U.S. IT Market Source: IDC | 2013 revenue estimate
- 5. IT Hardware 27% IT Services 18% Software 11% Telecom Services 44% Global IT Industry Telecom Services •Fixed voice • Fixed data • Wireless voice • Wireless data Software • Applications • System infrastructure software IT Services • Planning & Implementation • Support services • Operations management • Training IT Hardware • Servers • Personal computers • Storage • Smartphones • Tablets • Network equipment • Printers & other peripherals Key Industry Segments: Global IT Market Percentages represent revenue share of the segment Source: IDC | 2013 revenue estimate
- 6. IT Hardware 25% IT Services 24% Software 18% Telecom Services 33% U.S. IT Industry Telecom Services •Fixed voice • Fixed data • Wireless voice • Wireless data Software • Applications • System infrastructure software IT Services • Planning & Implementation • Support services • Operations management • Training IT Hardware • Servers • Personal computers • Storage • Smartphones • Tablets • Network equipment • Printers & other peripherals Key Industry Segments: U.S. IT Market Percentages represent revenue share of the segment Source: IDC | 2013 revenue estimate
- 7. Technology Adoption ProgressionNever Static Innovators Early Adopters Late Adopters Early Majority Late Majority
- 8. Many Businesses Seekto Improve Their Use of IT 2% 7% 34% 43% 15% Not at all close Not that close Moderately close Very close Exactly where want to be Degree to Which Businesses are “Where They Want to Be” in Using Technology Top Technology Priorities Base: 1,254 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK Source: CompTIA International Technology Adoption and Workforce Issues study 1. Security/Cybersecurity 1. Data storage/back-up 2. Network infrastructure 1. Web/Online presence/e-commerce 1. Updating aging computers/software 2. Mobility-related initiatives 3. Automating business processes through technology 1. Data analytics/Big data/Business intelligence
- 9. Many Businesses SeekImprovement on the IT Skills Front 1. Staff productivity 2. Customer service / customer engagement 3. Security / defending against malware, hacking, etc. 4. Innovation / new product development 5. Speed to market with new products or services Top Areas Affected by IT Skills Gaps 1. Teamwork 2. Customer service 3. Project management Top Rated “Soft” IT Skills 1. Networks / Infrastructure 2. Database / Information management 3. Server / data center management 4. Storage / data back-up 5. Help Desk / IT support 6. Data analytics / Business intelligence 7. Printers, copiers, multifunction devices 8. Security / Cybersecurity 9. Customer relationship management (CRM) 10. Web design / development Top Rated IT Skills in Terms of Importance to Businesses16% of businesses report being exactly where they want to be with IT skills, while 40% report being very close. Consequently, nearly half of businesses (44%) seek significant improvement on the IT skills front. Base: 1,256 business and IT executives from Brazil, Canada, France, Germany, India, Japan, Mexico, Middle East, Thailand and the UK Source: CompTIA International Technology Adoption and Workforce Issues study
- 10. Degree to WhichIT Professionals Are Involved in Various Technologies 51% 50% 42% 39% 36% 34% 33% 29% 27% 22% 18% 17% 19% 19% 28% 29% 30% 30% 29% 30% 36% 37% 40% 37% 18% 21% 20% 21% 24% 24% 26% 29% 24% 28% 30% 30% 11% 10% 10% 10% 10% 13% 12% 11% 12% 14% 12% 15% Cloud computing BI / data analysis / big data Telecommunications (VoIP, UC, etc.) Mobility - smartphones, tablets, apps Databases / information management Storage / data back-up / business continuity Servers / data center management Security / cybersecurity Printers, copiers, multifunction devices Networks / infrastructure (LANs, WANs, WiFi, etc.) Software / software configuration Desktops / laptops Half Strategic / Half Hands-on Hands-on Involvement Little or No Involvement Strategic Involvement Source: CompTIA’s 2nd Annual IT Career Insights study Base: 1,277 U.S. employed IT professionals
- 11. IT Hiring /Jobs
- 12. 25% 42% 33% Fully staffed; nohiring plans Fully staffed, but want to hire in order to expand Understaffed IT Firms Grapple with Understaffing 10% 12% 5% 6% by 5% by 10% by 15% by 20%+ Degree to which IT Firms are Understaffed To put into context, an IT firm with 100 employees reporting understaffing of 10% is short 10 workers. Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 U.S. IT industry executives • Q2 2014 Current Staffing Levels
- 13. Strategies Used toManage Understaffing Challenges 14% 18% 19% 20% 27% 32% 50% Partnering with other firms to offset staffing or skills shortages Outsourcing more tasks or entire functions Automating more tasks or functions through technology Postponing or canceling projects Using more contract or temporary workers Re-deploying staff from lower priority projects to higher priority projects Requiring workers to put in more time on the job Text Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 U.S. IT industry executives
- 14. 52% 48% Yes No Half ofAll IT Companies Report Having Job Openings 18% 47% 75% 76% Micro firms Small firms Medium firms Large firms Segmentation of Incidence of Current Job Openings that Need to be Filled Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 U.S. IT industry executives • Openings during Q2 2014
- 15. 11% 9% 12% 15% 19% 23% 28% 29% 33% 39% 48% Other Social media expertise Insidesales staff Marketing staff Consultative sales staff Project managers Security expertise Network engineers Cloud expertise Application developers Technicians or IT support/service Most IT Firms’ Skills/Job Roles Needs Skew Toward Technical Positions Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 U.S. IT industry executives
- 16. Segmentation of ITFirms’ Skills/Job Roles Needs Overall Micro IT Firms Small IT Firms Medium IT Firms Large IT Firms Technicians or IT support/service 48% 42% 42% 54% 57% Application developers 39% 24% 44% 40% 48% Cloud expertise 33% 22% 29% 37% 45% Network engineers 29% 17% 27% 42% 35% Security expertise 28% 20% 16% 31% 47% Project managers 23% 9% 26% 33% 28% Consultative sales staff 19% 20% 29% 13% 13% Marketing staff 15% 28% 9% 17% 6% Inside sales staff 12% 16% 13% 12% 8% Social media expertise 9% 15% 8% 6% 6% Other 11% 10% 13% 10% 9% Micro firm = 1-9 employees Medium firm = 100-499 employees Small firm = 10-99 employees Large firms = 500+ employees Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives
- 17. Finding Workers withthe Right Set of Skills/Experience 8% 26% 40% 20% 6% 5% 10% 29% 47% 10% Not at all challenging Not that challenging Somewhat challenging Challenging Very challenging Technical positions Non-technical positions Average Time to Fill Technical Positions* 28% Less than 2 months 34% 2-3 months 14% 4-5 months 9% 6 months+ A NET 57% of IT firms indicate challenges in hiring technical workers vs. 26% for non-technical workers (e.g. marketing, sales, etc.) *Don’t know response not shown Source: CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 U.S. IT industry executives
- 18. HR Hiring Challenges 68% 25% 7% 44%Right level of experience 37% Right “hard” skills 37% Availability in local region 37% Timely manner 36% Right salary range 36% Right “soft” skills Top Challenges in Filling Openings with the Right Candidates Source: CompTIA’s HR Perceptions of IT Training and Certification study Base: 400 U.S. HR professionals Very challenging Somewhat challenging Manageable Finding New Staff Over Past 12 Months • Across all types of organizations
- 19. IT Industry Employment IT Occupation Employment Within the IT industry,there are many IT occupations. An estimated 5.73 million workers were employed in the U.S. information technology industry in 2013. This includes technical and non-technical positions in employer firms and non- employer firms. An estimated 4.74 million workers were employed in core IT occupations, across the full spectrum of U.S. industry sectors and the government sector in 2013. This figure includes non- employers, such as the self-employed or sole proprietors. Sources: EMSI | U.S. Bureau of Labor Statics Quarterly Census of Employment and Wages | CompTIA IT Industry Employment vs. IT Occupation Employment
- 20. Number of USWorkers in Core IT Positions SOC Code Job Description Employment Count – Employer Firms Employment Count – Sole Proprietors 2013 Total 11-3020 Computer and Information Systems Managers 319,852 30,431 350,283 15-1110 Computer and Information Research Scientists 26,839 533 27,372 15-1120 Computer and Information Security Analysts 575,257 94,055 669,312 15-1121 Computer Systems Analysts 499,742 93,365 593,107 15-1122 Information Security Analysts 75,515 690 76,205 15-1130 Software Developers and Programmers 1,453,425 256,248 1,709,673 15-1131 Computer Programmers 324,998 75,776 400,774 15-1132 Software Developers, Applications 610,857 45,244 656,101 15-1133 Software Developers, Systems Software 410,829 27,517 438,346 15-1134 Web Developers 106,740 107,712 214,452 15-1140 Database and Systems Administrators and Network Architects 620,339 43,946 664,285 15-1141 Database Administrators 115,842 11,221 127,063 15-1142 Network and Computer Systems Administrators 361,528 24,391 385,919 15-1143 Computer Network Architects 142,968 8,334 151,302 15-1150 Computer Support Specialists 708,636 128,617 837,253 15-1151 Computer User Support Specialists 536,681 105,386 642,067 15-1152 Computer Network Support Specialists 171,955 23,231 195,186 15-1190 Computer Occupations, All Other 193,522 25,929 219,451 17-2060 Computer Hardware Engineers 81,740 4,289 86,029 49-2010 Computer, Automated Teller, and Office Machine Repairers 112,544 63,164 175,708 TOTAL EMPLOYMENT 4,092,154 647,212 4,739,366 Sources: EMSI | U.S. Bureau of Labor Statics Quarterly Census of Employment and Wages | CompTIA
- 21. Salaries and JobGrowth for Core IT Positions Salaries 10 Year Job Growth Projections ONET Code Core IT Occupation Average Annual Salary Projected NET New Jobs 2012 - 2022 2012 – 2022 % Change 11-3021.00 Computer and Information Systems Managers $120,950 50,900 15% 15-1111.00 Computer and Information Research Scientists $102,190 4,100 15% 15-1121.00 Computer Systems Analysts $79,680 127,700 25% 15-1122.00 Information Security Analysts $86,170 27,400 37% 15-1131.00 Computer Programmers $74,280 28,400 8% 15-1132-1133.00 Software Developers $93,350 222,700 22% 15-1134.00 Web Developers $62,500 28,500 20% 15-1141.00 Database Administrators $77,080 17,900 15% 15-1142.00 Network and Computer Systems Administrators $72,560 42,900 12% 15-1143.00 Computer Network Architects $91,000 20,900 15% 15-1150.00 Computer Support Specialists $48,900 123,000 17% 15-1199.00 Computer Occupations, All Other NA 7,800 4% 17-2061.00 Computer Hardware Engineers $100,920 6,200 7% 49-2011.00 Computer, Automated Teller, and Office Machine Repairers $36,620 5,100 4% Total NA 713,500 17% Source: U.S. Bureau of Labor Statistics - Occupational Employment Statistics, January 2014
- 22. 1,934,560 2,384,533 2,187,579 2,279,034 1,000,000 1,500,000 2,000,000 2,500,000 3,000,000 2010 2011 20122013 Historical Total Number of US IT Job Openings Source: Burning Glass Technologies Labor Insights, July 2014 Year over year
- 23. Historical Number ofUS IT Job Openings ONET Code Core IT Occupations # Postings 2013 # Postings 2012 # Postings 2011 # Postings 2010 11-3021.00 Computer & Information Systems Managers 59,873 51,626 56,939 41,317 15-1111.00 Computer & Information Research Scientists 13,233 11,486 11,104 8,532 15-1121.00-.01 Computer Systems Analysts & Informatics Specialists 282,601 259,277 293,623 231,845 15-1122.00 Information Security Analysts 54,588 49,801 52,786 38,044 15-1131.00 Computer Programmers 99,260 87,910 101,849 88,167 15-1132.00 Software Developers, Applications 601,881 645,630 689,162 566,386 15-1133.00 Software Developers, Systems Software 46,605 44,880 48,265 41,041 15-1134.00 Web Developers 87,183 92,750 98,083 89,627 15-1141.00 Database Administrators 117,010 108,449 124,032 104,434 15-1142.00 Network & Computer Systems Administrators 125,302 130,462 139,063 110,738 15-1143.00-.01 Computer Network Architects & Telecom Engineers 52,028 54,449 63,830 50,332 15-1151.00 Computer User Support Specialists 201,332 157,876 165,577 126,067 15-1152.00 Computer Network Support Specialists 11,675 13,507 14,172 9,886 15-1199.00 -.12 Computer Occupations, All Other 490,684 441,558 486,115 395,210 17-2061.00 Computer Hardware Engineers 7,286 8,015 8,737 7,000 49-2011.00 Computer, Automated Teller, & Office Machine Repairers 28,493 29,903 31,196 25,944 Total 2,279,034 2,187,579 2,384,533 1,934,570 Source: Burning Glass Technologies Labor Insights, July 2014 Year over year
- 24. Top Specialized SkillsListed in IT Job Ads 1. SQL 2. JAVA 3. Oracle 4. JavaScript 5. LINUX 6. UNIX 7. Software Engineering 8. Microsoft C# 9. Extensible Markup Language (XML) 10. SQL Server 648,016 US IT job postings in Q2 2014, of which 14% do not specify skills. Top Skills Cited in IT Job Postings Source: Burning Glass Technologies Labor Insights, July 2014 Top Skill Clusters in IT Job Postings 1. Software & Programming 2. Common Skills: Communication & Coordination 3. Common Skills: Problem Solving 4. Common Skills: Business Environment 5. IT: Programming, Development, & Engineering 6. IT: Databases & Data Warehousing 7. Common Skills: Project & Process Flow 8. IT: Web Design & Technologies 9. IT: Business Intelligence 10. IT: Network Administration & Security 648,016 US IT job postings in Q2 2014, of which 16% do not specify skill clusters. Q2 2014
- 25. Top Job TitlesListed in IT Job Postings 1. Software Engineer 2. Java Software Developer 3. Systems Engineer 4. Network Engineer 5. .Net Developer 6. Software Developer 7. Web Developer 8. Systems Administrator 9. Systems Analyst 10. Data Analyst 648,016 US IT job postings in Q2 2014. Top Titles Cited in IT Job Postings Source: Burning Glass Technologies Labor Insights, July 2014 Top Job Titles in Network Administration & Security Skill Cluster 1. Network Engineer 2. Systems Administrator 3. Systems Engineer 4. Software Engineer 5. Java Software Developer 6. Network Administrator 7. Information Technology Specialist 8. Security Engineer 9. Senior Systems Engineer 10. Senior Systems Administrator 139,385 US IT job postings in Q2 2014 within the IT: Network Admin. & Security skill cluster. Q2 2014
- 26. Programming/App. Dev.1 Help Desk/Tech.Support2 Networking3 Top 10 IT Skills in Demand for 2014 Mobile Apps./Devices4 Project Mgmt.5 Database Administration6 Security7 Business Intel./Analytics8 Cloud9 Interpersonal10 Source: Global Knowledge
- 27. Professional Development “We have tokeep up with changes in technology. If we don’t, then we won’t be able to support our clients or keep our jobs.”
- 28. 16% 18% 19% 19% 19% 20% 25% 31% 34% 36% 44% 53% Training / Teaching Projectmanagement Database management Mobility Storage App development / Programming IT support Virtualization Servers Cloud computing Networks Security / Cybersecurity Source: CompTIA’s 2nd Annual IT Career Insights study Base: 1,440 U.S. IT professionals 94% of IT pros plan to pursue more training in at least one area. Top IT Skills IT Professionals Plan to Pursue Note: Nearly all respondents (95%) are already certified in CompTIA A+ (68%), Network+ (51%), or Security+ (48%). IT knowledge / skills IT pros would like to further develop over the next two years
- 29. Professional Development Policies 47% 46% 7% 50%Instructor-led class off-site 39% Instructor-led on-site 36% Conferences 34% IT certification 33% College tuition reimbursement 20% Online / self-directed Top Types of Organizational Support for IT Staff Training Source: CompTIA’s HR Perceptions of IT Training and Certification study Base: 400 U.S. HR professionals Formal program / set budget Informal / cover some expenses Other / None Organizational Support for Professional Development
- 30. 0% 1% 23% 46% 30% 1% 1% 6% 27% 66% Not at allvaluable Not that valuable Somewhat valuable, somewhat not valuable Valuable Very valuable Value of IT Certification Increasing Source: CompTIA’s HR Perceptions of IT Training and Certification study Base: 400 U.S. HR professionals NET Valuable 2014: 93% 2011: 76% 2014 2011 IT certification used often for: 72% Requirement for certain job roles 72% Professional development/training 67% Measure of willingness to work hard & meet a goal 60% Confirm subject matter & expertise
- 31. Growing Importance ofCertification 19% 6% 50% 51% 31% 43% 2011 2014 Growing significantly in importance Growing somewhat in importance Flat or declining in importance Source: CompTIA’s HR Perceptions of IT Training and Certification study Base: 400 U.S. HR professionals Top Benefits of Testing vs. Training Only 98% Cite one or more benefits to certification testing vs. training alone, such as: 40% Better validation of knowledge learned 36% Increases value/credibility of the training 34% Provides test taker with improved understanding of subject matter 33% Demonstrates test taker’s abilities “Is a good baseline validation of what was learned that can be looked at against employee’s performance post certification.” IT Certification Importance Over Next 2 Years
- 32. About This Research Source:CompTIA IT Industry Business Confidence Index, Q2 2014 | Base: n=305 IT industry executives CompTIA is a member of the Marketing Research Association and abides by its guidelines for survey best practices and research ethics. CompTIA is responsible for all content contained in this report. This summary and all CompTIA research is one way in which the association re-invests resources in the IT channel. As the voice of the IT industry, CompTIA has hundreds of tools, market intelligence reports and business training programs to help IT channel organizations grow through education, certification, advocacy and philanthropy. The full reports are available at no cost to CompTIA members to help them develop and hone their business plans. Visit www.comptia.org or contact research@comptia.org for more information.
Editor's Notes
- #4 See IT Industry Outlook 2014 for more info. The global IT market reached an estimated $3.6 trillion in 2013. This covers revenue generated from the sale of hardware, software, IT services, and telecommunications. The U.S. market accounts for approximately 27% of the total, or nearly $1 trillion in hardware, software, IT services and telecommunications. Continued growth expected, especially in the areas of IT services & software.
- #8 Transition to all types of businesses vs. IT firms. Continued need for foundational IT skills as well as more emerging, especially as companies span the tech adoption curve.
- #9 Most businesses seek to improve their utilization of IT; few are exactly where they want to be in terms of effectiveness or efficiency. Emerging technologies, such as cloud computing, continue to see adoption gains. Although as businesses rely more heavily on the “Internet of Things,” security, data loss and privacy concerns will affect more companies on more levels than ever before.
- #10 RE gray box, it’d be a similar graph for skills gap as for tech usage on prior slide. For a number of reasons, IT skills gaps remain a challenge for most businesses. Few are exactly where they want to be with staff expertise and experience. Furthermore, more than half of businesses report being concerned about the quality and quantity of IT talent available for hire (58%).
- #11 From the IT professional PoV, what they’re working on. Mix of foundation techs + emerging. Compared to one year prior, involvement in everything has increased, esp cloud computing & mobility.
- #12 Quote from IT pro in a focus group for the IT Career Insights study.
- #13 Three-quarters (75%) are understaffed or fully staffed but want to add staff
- #19 Other challenges: Competing w/ large employers that can make more enticing offers: 33% Costs associated w/ recruiting (e.g. job board costs, headhunters): 32% Other: 1%
- #20 What industry sector employs the most IT workers? Outside of the IT industry itself, which is the largest employer of IT workers, other sectors that hire significant numbers of technical and knowledge workers include: finance, manufacturing, management consultants, healthcare, and the government.
- #22 2012 Median avg. salaries (BLS OOH). 2012 median avg. for all occs (including non-IT): $34,750. 10-year growth for all occs: 11%. Avg. salary for BLS “all Computer occs”: $76,270 (i.e. excludes occ codes 11, 17 & 49 and includes Mathematical occs). And 18% growth whether including or excluding Math occs (still excluding the 3 other non-core IT occs.). Add’l IT salary data available via other sources such as Burning Glass, Global Knowledge, Robert Half & Foote Partners.
- #23 See quarterly US IT Employment Snapshot for more info.
- #24 See quarterly US IT Employment Snapshot for more info. “All Other” Includes others such as Computer Systems Engineers, BI Analysts, Database Architects, IT Project Mgrs., Web Admns., etc. Source: Burning Glass Technologies Labor Insights, July 2014. 15-1121.01 = Informatics Nurse Specialists. 18% change 2010 to 2013.
- #25 No change in top 3 Skills rankings since Q1 2014; small changes in remaining. No changes in any of top 10 Skills clusters since Q1 2014. Top Baseline Skills: Communication Writing Organizational Problem Solving Troubleshooting Leadership Planning Project Mgmt. Microsoft Windows Management
- #26 Note: There are several hundred job titles listed in postings. Only change in top 10 Titles since Q1 is .Net Developer moving up +1 (switching places with Software Developer). No changes among top 4 titles within the Ntwk/Security Cluster. Some other changes with the remaining, e.g. Java SW Developer moving up to 5th from not being in the top 10 in Q1 2014.
- #27 This list is based on the results of a thorough analysis by Global Knowledge of: “Hiring and salary surveys, such as the 2014 IT Skills and Salary Survey from Global Knowledge and Windows IP Pro, TEKsystems' 2014 Annual IT Forecast, Foote Research Group's 2014 IT Skills and Certifications Pay Index, Computerworld's annual Forecast survey, Robert Half Technology Survey, and information from the US Bureau of Labor Statistics, Futurestep, Mondo, GovLoop, and Dice” More info: http://www.globalknowledge.com/training/generic.asp?pageid=3635
- #28 Quote from IT pro in a focus group for the IT Career Insights study.
- #29 Q36 2013 data shown. Only 6% selected “None” (same as in 2012). Right click on chart, Edit Data for 2012 data. 517 US IT pros in 2012. See report for more details.
- #30 Formal prof dev program w/ a set amount of budget for it: 47% Prof dev is handled on a more informal basis, but we cover some expenses: 46% Prof dev is recommended, but employees handle everything on their own: 5% Other: 0% None of the above: 2% Other Types: Weinbars: 13% Other: 0% None: 2%
- #31 Slightly higher value seen in IT cert. vs. Certification in general: NET valuable: 91% Very: 53% Valuable: 38% Somewhat: 8% Not that: 1% Not at all: 1% Among those rating it as somewhat not valuable, top reasons are: Experience is valued over IT cert: 57% IT certs don’t necessarily align with job performance: 39% College degrees are valued over IT certs: 29% Insufficient ROI: 14% IT certifications factor into hiring process less frequently as: - Screening or hiring criteria (27% Often, 69% Sometimes) - Differentiate between otherwise equally qualified candidates (32% Often, 65% Sometimes)
- #32 IT Cert Importance +13%age points over 3 years: 2014 NET Growing: 94% 2011 NET Growing: 81%