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Communications Dynamite! CMC - Community Building, Marketing, and Customer Service #FutureOfSchool

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Joshua Murdock
Joshua Murdock

Communications Dynamite! CMC - Community Building, Marketing, and Customer Service. Learn about a few tips for helping you build an online community with social media and blogging. #FutureOfSchool

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Communications Dynamite! CMC - Community Building, Marketing, and Customer Service @Professorjosh
Introductions What do you want to get out of this session?
Social Media isn’t just about marketing. If that’s all you’re doing, You’re Doing it wrong @Professorjosh
Community Building Marketing Customer Support
Community Building How Do You Building Your Community of Supporters?
h"p://alpha.airsquirrels.com/   Influencers
h"p://so4chalk.com/learn-­‐more/webinars/innovators/   Webinar Series
h"p://blog.blackboard.com/3-­‐?ps-­‐to-­‐connect-­‐with-­‐your-­‐online-­‐students/   Guest Bloggers
Live Streaming - BEFORE
Live Streaming - NOW
h"ps:// blab.im/bess-­‐ auer-­‐blog-­‐talk-­‐ tv-­‐tuesdays-­‐ top-­‐marke?ng-­‐ tools-­‐of-­‐2016-­‐ part-­‐2  
Who’s Your Audience?
Marketing superheroes Marketing comes easy once you have built your community to be
Relevant content Teach Them Something Share your community successes – Market Others
What’s Trending?
Social Karma Give back and you shall receive Don’t forget every social account has someone behind it
What was your worst customer support Experience? What was your best customer support experience?
Customer support is more than an email address or phone number to call Provide Resources, Provide Support via Social Media, & get feedback!
Resources!!!
VIDEO
Control the mob
Timely response
Email: Josh@ProfessorJosh.com Blog: ProfessorJosh.com Twitter: @ProfessorJosh Facebook: facebook.com/professorjosh Instagram: @ProfessorJosh EdTechOrlando.com GottaGetBlogging.com

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