Dr. Rana Singh, profile picture
Uploaded byDr. Rana Singh
1,441 views

Insurance annual training plan 2013

The document provides course information for various insurance programs offered by EIBFS, including the objectives, content, participation requirements, duration and instructors for each program. Specifically, it lists 15 insurance programs ranging from 2 to 4 days long focused on topics like life insurance, takaful, property insurance, marine insurance, and more. The programs are aimed at insurance industry professionals and involve lectures, exercises and case studies.

Embed presentation

Downloaded 21 times
www.eibfs.ae
www.eibfs.ae Since 2006, when the insurance sector became an integral part in the concerns of HRDC in the Banking and Finance Sector, EIBFS has been working in close coordination, with the insurance authority, Emirates Insurance Association and insurance companies, to further emiratization in the Insurance Sector. EIBFS efforts in this direction included as an example Annual training plans, special induction programs, development of a database to follow-up emiratization indicators, periodical meetings, open career days, workshops and other training and educational programs and research studies.
www.eibfs.ae
www.eibfs.ae
www.eibfs.ae
www.eibfs.ae Index Insurance Programs Programs Duration Sharjah Dubai Fujairah Al Ain Abu Dhabi 1 Life Insurance and Personal accidents 3 17-19 Mar 14-16 Apr 17-19 Mar 2 Islamic Insurance (Takaful) 4 7-10 Apr 6-9 Oct 19-22 May 3 Property Insurance & General Accidents 3 10-12 Mar 13-15 Oct 10-12 Mar 4 Marine Insurance 3 17-19 Mar 23-25 Jun 5 Insurance Risk Management 3 10-12 Nov 5-7 May 5-7 May 6 Liabilities 3 26-28 May 24-26 Nov 26-28 May 7 Motor Insurance 3 24-26 Mar 22-24 Sep 17-19 Nov 27-29 Oct 24-26 Mar 8 Underwriting Principles & Practices 3 31Mar-2 Apr 15-17 Sep 31Mar-2 Apr 9 Medical and Health Insurance 3 20-22 Oct 10-12 Mar 9-11 Jun 20-22 Oct 10 Claim Management - Basic 2 14-15 Apr 14-15 Apr 11 Reinsurance 3 29 Sep-1 Oct 12-14 May 29 Sep-1 Oct 12 Engineering Insurance 3 16-18 Jun 10-12 Nov 16-18 Jun 13 Fire Insurance 3 9-11 Jun 17-19 Nov 9-11 Jun 14 Introduction to Insurance & Documentation 4 21-24 Apr 20-23 Oct 21-24 Apr 15 Claim Management - Advanced New 2 12-13 May 27-28 Oct 12-13 May English Programs Programs Duration Sharjah Dubai Fujairah Al Ain Abu Dhabi 1 English Language Skills Evening 5 10-14 Mar 2-8 Jun 14-18 Apr 2 Business Writing Evening 5 16-20 Jun 6-10 Jun 20-24 Oct 3 English Speaking Skills Evening 5 20-24 Oct 24-28 Mar 16-20 Jun 4 General Business Communication Evening 5 7-11 Apr 26-30 May 5 Report Writing Skills Evening 3 17-19 Nov 5-7 May 17-19 Nov 04
www.eibfs.ae Management Programs Programs Duration Sharjah Dubai Fujairah Al Ain Abu Dhabi 1 Interpersonal Skills 2 13-14 Mar 13-14 Mar 2 Customer Relationship Management 2 11-12 Sep 15-16 Sep 3 Stress Management 2 27-28 Feb 30-31 Oct 8-9 May 4 Break Through Customer Service 2 13-14 Mar 13-14 Nov 22-23 Sep 19-20 May 13-14 Nov 5 Insurance Marketing 2 20-21 Mar 20-21 Mar 6 Business Etiquette 2 9-10 Jun 9-10 Jun 7 Team Building 2 22-23 Sep 22-23 Sep 8 Emotional Intelligence 2 12-13 Jun 12-13 Jun 9 Selling Insurance Products 2 30-31 Oct 30-31 Oct 10 Creative Thinking and Problem Solving 2 12-13 Jun 12-13 Jun 11 After - Sales Service 2 22-23 May 22-23 May 12 Negotiation Skills 2 6-7 Oct 20-21 Mar 20-21 Mar 13 Effective Leadership Skills 2 3-4 Apr 3-4 Apr 14 Telephone skills 2 10-11 Apr 10-11 Apr 15 Performance Management 2 19-20 May 19-20 May 16 Time Management 2 17-18 Apr 17-18 Apr 17 Effective communication Techniques 2 27-28 Mar 25-26 Sep 6-7 Oct 25-26 Sep 18 Training Needs Analysis New 2 21-22 Apr 21-22 Apr 19 Total Quality Management New 3 15-17 May 15-17 May Ras Al Khaima Programs Programs Duration Date 1 Effective communciation Techniques 2 5-6 May Index 2 Medical and Health Insurance 3 17-19 Nov 05
www.eibfs.ae Insurance Programs Course Content Programs Page 1 Life Insurance and Personal accidents 7 2 Islamic Insurance (Takaful) 8 3 Property Insurance & General Accidents 9 4 Marine Insurance 10 5 Insurance Risk Management 11 6 Liabilities 12 7 Motor Insurance 13 8 Underwriting Principles & Practices 14 9 Medical and Health Insurance 15 10 Claim Management - Basic 16 11 Reinsurance 17 12 Engineering Insurance 18 13 Fire Insurance 19 14 Introduction to Insurance & Documentation 20 15 Claim Management - Advanced New 21 Index 2013 06
www.eibfs.ae Life Insurance and Personal Accidents Insurance OBJECTIVES: • To understand the need and scope of life insurance • To appreciate the various types of insurance policies suiting different types of customers CONTENTS: • Fundamentals of life insurance • Need for life insurance. • Types of life insurance • Buying and selling life insurance • Maturity / death claim process PARTICIPATION REQUIREMENTS: Staff working in insurance industry / involved in marketing of insurance products DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 17-19 Mar Dubai 14-16 April Abu Dhabi 17-19 Mar Index 07
www.eibfs.ae Islamic Insurance (Takaful) OBJECTIVES: To help the participants in understanding the concepts, challenges and opportunities in Takaful insurance. CONTENTS: • Structures of Takaful insurance • Market regulations • Family Takaful windows • Infrastructure of family Takaful • Recommendation of Takaful task force • Market potential & challenges PARTICIPATION REQUIREMENTS: Officers and managers in insurance companies who is dealing with Takaful insurance products DURATION: 4 Days METHOD: Lectures, case analysis, group discussions and interactive sessions INSTRUCTORS: Senior level insurance executives with exposure into Islamic insurance Sharjah 7-10 Apr Dubai 6-9 Oct Abu Dhabi 19-22 May Index 08
www.eibfs.ae Property Insurance and General Accidents OBJECTIVES: To understand the concepts of property insurance with due emphasis on average clause and right of subrogation CONTENTS: • Different types of policies • Various packages • Beneficiaries under various category • Average clause & right of subrogation • Underwriting • Settlement of claims • Renewals PARTICIPATION REQUIREMENTS: Staff working in insurance industry DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Sharjah 10-12 Mar Dubai 13-15 Oct Abu Dhabi 10-12 Mar Index 09
www.eibfs.ae Marine Insurance OBJECTIVES: To help the participants to appreciate the necessity for marine insurance in terms of present trade practices, thereby helping them to understand various risks, losses and claim handling process. CONTENTS: • Need and evolution of marine insurance. • Various types of coverage. • Hull & Cargo • Importance of marine cargo insurance and relevance in Letter of Credit (Trade). • Various risks covered under marine cargo insurance. • Evolution of International Group of P & I clubs, their role and reinsurance. • Marine insurance claims handling process and various types of losses. PARTICIPATION REQUIREMENTS: Officers and Managers in insurance companies and those involved in cross selling of general insurance products. DURATION: 3 Days METHOD: Lectures, case analysis, group discussions and interactive sessions INSTRUCTORS: EIBFS faculty and senior level insurance trainers Dubai 17-19 Mar Abu Dhabi 23-25 Jun Index 10
www.eibfs.ae Insurance Risk Management OBJECTIVES: To appreciate the risk involved in insurance business and steps taken to mitigate the same CONTENTS: • Various risk involved in insurance • The UAE laws governing insurance industry • Rights and duties of the insured and the insurer • Various risk mitigation techniques • Underwriting • Reinsurance • Claim settlement process PARTICIPATION REQUIREMENTS: Staff working in insurance industry / involved in marketing of insurance products DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Sharjah 10-12 Nov Dubai 5-7 May Abu Dhabi 5-7 May Index 11
www.eibfs.ae Liabilities OBJECTIVES: To discuss the need and scope of liabilities insurance CONTENTS: • Overview of liability insurance • Public, product and employer’s liability • Property and liability risk management • Relevant laws governing public liability • Determining liabilities and settlement of claims PARTICIPATION REQUIREMENTS: Middle level executives or officers working in insurance industry with at least one year’s experience DURATION: 3 Days METHOD: Illustrations, practice sessions, presentations INSTRUCTORS: EIBFS faculty or experts specialized in insurance Sharjah 26-28 May Dubai 24-26 Nov Abu Dhabi 26-28 May Index 12
www.eibfs.ae Motor Insurance OBJECTIVES: To understand the need and scope of motor insurance and the functional aspects governing the same CONTENTS: • Purpose of motor insurance • Rights and obligations of both the insurer and the insured • Fleet Management • Premium calculation and no claim discount • Underwriting and endorsements • Renewals / claim process PARTICIPATION REQUIREMENTS: Staff working in insurance industry DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Sharjah 24-26 Mar Dubai 22-24 Sept Fujairah 17-19 Nov Al Ain 27-29 Oct Abu Dhabi 24-26 Mar Index 13
www.eibfs.ae Underwriting Principles & Practices OBJECTIVES: To identify the risk and deciding whether to accept or not accept, and appropriate pricing of the same, if accepted. CONTENTS: • Need and importance of underwriting in insurance industry • Principle of underwriting • Identification of risks associated with various types of insurance products • Process of underwriting • Pricing of the product • External and internal underwriting PARTICIPATION REQUIREMENTS: Middle and senior level executives working in insurance industry with a minimum experience of 3 years DURATION: 3 Days METHOD: Lectures, exercises, presentations INSTRUCTORS: EIBFS faculty and senior executives from insurance industry. Sharjah 31 Mar-2 Apr Dubai 15-17 Sept Abu Dhabi 31 Mar-2 Apr Index 14
www.eibfs.ae Medical and Health Insurance OBJECTIVES: To understand the benefits of medical insurance and various aspects related to it CONTENTS: • Benefits of medical & health insurance • Various types of policies, exclusions and geographical scope • Co-insurance and network of medical practitioner • Underwriting • Data protection & access to medical records • Claim settlement, renewals and cancelations PARTICIPATION REQUIREMENTS: Staff working in general insurance involved in distribution of insurance products DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Sharjah 20-22 Oct Dubai 10-12 Mar Al Ain 9-11 Jun Abu Dhabi 20-22 Oct RAK 17-19 Nov Index 15
www.eibfs.ae Claim Management- Basic OBJECTIVES: To understand and appreciate process, techniques and managing claims CONTENTS: • Claim management & philosophy • Claim negotiations ( tools to effective negotiation) • Claim quality versus claim expectations • Principles and practice in claim handling PARTICIPATION REQUIREMENTS: All employees dealing with claims DURATION: 2 Days METHOD: Lectures & case studies INSTRUCTORS: EIBFS faculty and expert from insurance industry Sharjah 14-15 Apr Abu Dhabi 14-15 Apr Index 16
www.eibfs.ae Reinsurance OBJECTIVES: To understand the principles of reinsurance used as a hedging tool by the insurance companies against risk undertaken by them CONTENTS: • Concept of reinsurance • Role of reinsurance • Different types of reinsurance • Reinsurance treaties • Retention and cessation of risk PARTICIPATION REQUIREMENTS: Middle and senior level executives working in insurance industry with a minimum experience of 3 years DURATION: 3 Days METHOD: Lectures, exercises & case analysis INSTRUCTORS: EIBFS faculty and senior executives from the insurance industry Sharjah 29 Sept-1 Oct Dubai 12-14 May Abu Dhabi 29 Sept-1 Oct Index 17
www.eibfs.ae Engineering Insurance OBJECTIVES: To understand the concepts and operational areas related to engineering insurance CONTENTS: • Engineering insurance – history and operatives • Classification of Engineering Insurance as subject matter and insurance period • Third party liability • Risk evaluation and underwriting • Maintenance of insurance cover • Renewals and claims process PARTICIPATION REQUIREMENTS: Staff working in general insurance involved in distribution of insurance products DURATION: 3 Days METHOD: Lectures, exercises, case study, case analysis INSTRUCTORS: EIBFS faculty and corporate trainer from insurance industry Sharjah 16-18 Jun Dubai 10-12 Nov Abu Dhabi 16-18 Jun Index 18
www.eibfs.ae Fire Insurance OBJECTIVES: To understand the concepts of fire risk and fire insurance and the processes CONTENTS: • Fire & special perils policy • Nature of fire & loss prevention • Various types of fire risks and combat techniques • Concepts and various types of fire insurance • Legal principles and fire insurance contracts • Fire risk evaluation and underwriting • Average clause and right to subrogation • Claims and renewals PARTICIPATION REQUIREMENTS: Staff working in general insurance involved in distribution of insurance products DURATION: 3 Days METHOD: Lectures, case analysis, group discussions and interactive sessions INSTRUCTORS: Senior level insurance executives with exposure into fire insurance Sharjah 9-11 Jun Dubai 17-19 Nov Abu Dhabi 9-11 Jun Index 19
www.eibfs.ae Introduction to Insurance & Documentation OBJECTIVES: To know the fundamentals of insurance and the types of insurance CONTENTS: • The nature and main features of risk and insurance • The nature and main features of insurance • The structure and main features of the insurance market • Insurance Fundamental Principles • Main classe of Insurance PARTICIPATION REQUIREMENTS: Newly appointed staff DURATION: 4 Days METHOD: Lectures, case analysis, group discussions and interactive sessions INSTRUCTORS: Senior level Insurance Executives Sharjah 21-24 Apr Dubai 20-23 Oct Abu Dhabi 21-24 Apr Index 20
www.eibfs.ae Claim Management - Advanced New OBJECTIVES: This course is to enhancing the knowledge base of participants to help them run claim services efficiently and to the settle claims fairly to the satisfaction of the insured. This course is designed for those who want to seek higher positions in claims department. CONTENTS: • The Claims Scenario • Claims Service Management Practices • Claim Management practices • Technical Issues in Claims Management • Cost Control strategies in Claims Management • Detecting and handling Frauds in Insurance claims PARTICIPATION REQUIREMENTS: This program is intended for participants with at least an intermediate level of English. DURATION: 3 Days METHOD: Presentations, discussions, class work and role-plays INSTRUCTORS: Sharjah 12-13 May Dubai 27-28 Oct Abu Dhabi 12-13 May Index 21
www.eibfs.ae Management Programs Course Content Programs Page 1 Interpersonal Skills 23 2 Customer Relationship Management 24 3 Stress Management 25 4 Break Through Customer Service 26 5 Insurance Marketing 27 6 Business Etiquette 28 7 Team Building 29 8 Emotional Intelligence 30 9 Selling Insurance Products 31 10 Creative Thinking and Problem Solving 32 11 After - Sales Service 33 12 Negotiation Skills 34 13 Effective Leadership Skills 35 14 Telephone skills 36 15 Performance Management 37 16 Time Management 38 17 Effective communication Techniques 39 18 Training Needs Analysis New 40 19 Total Quality Management New 41 Index 2013 22
www.eibfs.ae Interpersonal Skills OBJECTIVES: • To offer insights to the various factors determining the inter personal Relationships and its effects on building relationships and behavior • To effectively improve the communication skills with different types of people CONTENTS: • Need for maintaining interpersonal relationship • Factors that determine interpersonal relationships • Improving the skills of improving interpersonal relationship • Effective communication PARTICIPATION REQUIREMENTS: Junior and middle level executives working in insurance industry DURATION: 2 Days METHOD: Lectures, exercises, role plays INSTRUCTORS: EIBFS faculty Dubai 13-14 Mar Abu Dhabi 13-14 Mar Index 23
www.eibfs.ae Customer Relationship Management OBJECTIVES: Training and tips for those involved in setting corporate strategy and acquiring, developing, valuing and managing customer effectively CONTENTS: • Setting corporate strategy • Acquiring, developing, valuing and managing customers effectively • What is CRM • Drivers for CRM • Framework for CRM • Differing CRM themes and start points • Different roles playing in CRM programs • Planning a CRM program • Implementing CRM program PARTICIPATION REQUIREMENTS: Middle to senior management in the insurance industry DURATION: 2 Days METHOD: Lectures, case analysis, group discussions INSTRUCTORS: Experts specialized in HR management & leadership Dubai 11-12 Sept Abu Dhabi 15-16 Sept Index 24
www.eibfs.ae Stress Management OBJECTIVES: Stress occurs for a host of different reasons. This program begins with an examination of the causes of stress, a brief history of stress study, and a self diagnostic tool with which participants will pinpoint their biggest stressors: time management issues, communication with co-workers etc CONTENTS: At this program’s conclusion, the participants should be able to: • Understand the study of stress and its impact • List tactics for successful time management • Explain how to prioritize and determine what is really important • Demonstrate techniques for interacting with difficult people • Employ physical and mental techniques for copying with stress • Create reachable goals • Begin implementing goals created during the session • Stress in your organization • Aviation : introduction to documentation PARTICIPATION REQUIREMENTS: All staff working in insurance industry DURATION: 2 Days METHOD: Lectures, case analysis, group discussions INSTRUCTORS: Experts specialized in HR management & leadership Sharjah 27-28 Feb Dubai 30-31 Oct Abu Dhabi 8-9 May Index 25
www.eibfs.ae Break Through Customer Service OBJECTIVES: To provide participants concepts and practice exercises of quality customer service delivery in the insurance concept CONTENTS: • Understanding the nature of insurance industry • Appreciating the customer need and expectations • The customer service experience cycle • Having a customer service mindset • Valuing the internal customer • Quality service – what is in it for you • How to handle customer complaints PARTICIPATION REQUIREMENTS: Staff working in insurance industry dealing with customers DURATION: 2 Days METHOD: Illustrations, practice sessions, presentations, role plays INSTRUCTORS: EIBFS Faculty or Experts Sharjah 13-14 Mar Dubai 13-14 Nov Fujairah 22-23 Sept Al Ain 19-20 May Abu Dhabi 13-14 Nov Index 26
www.eibfs.ae Insurance Marketing OBJECTIVES: To understand the significance of marketing and marketing planning to the effectiveness of the insurance industry and also to apply knowledge and skills to practical situations CONTENTS: • The role of marketing • Theory of marketing • Development a marketing strategy • Marketing data • Branding • Communication • Distribution and service delivery • Marketing program administration • Key issues in international marketing PARTICIPATION REQUIREMENTS: Staff working in insurance industry / involved in marketing of insurance products DURATION: 2 Days METHOD: Lectures, case analysis, group discussions INSTRUCTORS: Senior level insurance executives Sharjah 20-21 Mar Abu Dhabi 20-21 Mar Index 27
www.eibfs.ae Business Etiquette OBJECTIVES: • To learn the hidden value – and priceless potential – of image, etiquette and protocol and how they can make a difference in business. • To change the employees into a team of skilled professionals promoting your company with precision and style. CONTENTS: • Networking for Success • Dress code and professional attire • Common faux pas for men and women at their professional attire • Business etiquette global rules for a positive first impression • Professionalism and a philosophy of life • Business etiquette as a life attitude • Types of business receptions • Dress code upon business social events PARTICIPATION REQUIREMENTS: Bank employees who required this program DURATION: 2 Days METHOD: Lecturer, Group discussion and films Dubai 9-10 June Abu Dhabi 9-10 June Index 28
www.eibfs.ae Team Building OBJECTIVES: To offer insights into the behavioral process through which teams evolve in business organizations and the specific behavioral initiative by the members that fortify the team CONTENTS: • Defining ‘Teamness’ in terms of organizational beliefs, norms, values and behavior • Measuring the level of ‘Teamness’ • Building blocks: consensus generating techniques • Equality / non equality in a team: understanding the paradox • Perceiving the unity organization and the self • Institutionalising the team building dynamic PARTICIPATION REQUIREMENTS: Insurance staff at any level with at least one year’s experience DURATION: 2 Days METHOD: Lectures, games, exercises, discussion and videos INSTRUCTORS: EIBFS faculty Sharjah 22-23 Sept Abu Dhabi 22-23 Sept Index 29
www.eibfs.ae Emotional Intelligence OBJECTIVES: Learning tools and techniques to improve your emotional awareness and your ability to manage feeling – your and other peoples CONTENTS: • Self awareness • Emotion management • Self motivation • Relationship management • Emotion coaching • Developing your emotional intelligence • Assessing and developing your emotional intelligence • Developing an emotional intelligent organization • Renewals PARTICIPATION REQUIREMENTS: Staff working in insurance industry DURATION: 2 Days METHOD: Lectures, exercises, games and group discussion INSTRUCTORS: EIBFS faculty Dubai 12-13 Jun Abu Dhabi 12-13 Jun Index 30
www.eibfs.ae Selling Insurance Products OBJECTIVES: Skills to empower the insurance agents CONTENTS: • Concept of selling • Priorities • Creating unique selling propositions • Elements for unique selling propositions • Various stages of a sale • How to achieve sales goal • Case studies PARTICIPATION REQUIREMENTS: Staff working in insurance industry involved in selling of insurance products DURATION: 2 Days METHOD: Lectures, exercises, role plays, presentations INSTRUCTORS: EIBFS faculty Sharjah 30-31 Oct Abu Dhabi 30-31 Oct Index 31
www.eibfs.ae Creative Thinking and Problem Solving OBJECTIVES: • Identify and define problems more effectively • Understand the different stages of problem solving • How to confront problems rationally and systematically resolve crisis • Learn how to break down touchy situation into component parts which can easily be dealt with. CONTENTS: • Creative thinking and enhancement techniques • Creativity & leadership • Problem solving and decision making relationship • The art of problem solving process • Hindrances of effective problem solving • Devising solutions & problem solving techniques PARTICIPATION REQUIREMENTS: Employees working in insurance sector who require this program DURATION: 2 Days METHOD: Group discussions, individual, paired and small group exercise, practical sessions with audio visual aids INSTRUCTORS: Experts specialized in HRM and Leadership Sharjah 12-13 Jun Abu Dhabi 12-13 Jun Index 32
www.eibfs.ae After – Sales Service OBJECTIVES: To understand and appreciate customer expectations and importance of after sales service in insurance industry CONTENTS: • High level map of sales process • Clear understanding of post sales • Management of expectations • Time management & communication • Cross selling • Renewal and expiry of policies PARTICIPATION REQUIREMENTS: All employees working in insurance sector who are involved in marketing & policy servicing department DURATION: 2 Days METHOD: Lectures, case studies, video and illustrations INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Dubai 22-23 May Abu Dhabi 22-23 May Index 33
www.eibfs.ae Negotiation Skills OBJECTIVES: To understand and appreciate the nature, process, techniques and planning of negotiation. CONTENTS: • Defining negotiation • Planning & preparing for negotiation • Communication in negotiation • Negotiation Strategies • Tactics & counter tactics • Negotiating across culture • Stages of negotiation PARTICIPATION REQUIREMENTS: All employees working in insurance sector DURATION: 2 Days METHOD: Lectures, case studies and role play INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 6-7 Oct Dubai 20-21Mar Abu Dhabi 20-21 Mar Index 34
www.eibfs.ae Effective Leadership Skills OBJECTIVES: This program pushes each and every delegate to gain an understanding of themselves and to stretch the boundaries of their managerial capability. This is the one essential quality that anyone in any position of leadership must develop CONTENTS: • Understanding good leadership behaviors • Learning the difference between leadership and management • Defining qualities and strength • Polishing interpersonal skills and communication skills • Learning about commitment and effectiveness • Making key decision • Stress management • Empowering , motivating and inspiring others • Leading by examples PARTICIPATION REQUIREMENTS: Middle to senior management DURATION: 2 Days METHOD: Lectures, case studies, video and experiential learning INSTRUCTORS: Experts specialised in HR management and leadership Sharjah 3-4 Apr Abu Dhabi 3-4 Apr Index 35
www.eibfs.ae Telephone Skills OBJECTIVES: To develop the skill of effectively using the telephone to enhance the image among the customers CONTENTS: • Communication skills • Listening skills • Building customer relationship • Telephone language and skills • Follow up PARTICIPATION REQUIREMENTS: All employees working in insurance sector who wish to improve their skills in using the telephone effectively DURATION: 2 Days METHOD: Lectures, presentations and role play INSTRUCTORS: Experts specialized in HR management and leadership Dubai 10-11 Apr Abu Dhabi 10-11 Apr Index 36
www.eibfs.ae Performance Management OBJECTIVES: • To update the knowledge of modern day’s managers about the latest management thinking on performance • To sharpen the skills of supervisors in assessing the performance of staff • To develop appropriate attitude towards performance measurement and management CONTENTS: • Defining standards of performance, setting benchmarks • Designing and installing effective performance measurement systems • Conducting performance appraisal discussions PARTICIPATION REQUIREMENTS: All employees working in insurance sector DURATION: 2 Days METHOD: Lecture, group discussion and case studies INSTRUCTORS: Experts specialized in HR management and leadership Sharjah 19-20 May Abu Dhabi 19-20 May Index 37
www.eibfs.ae Time Management OBJECTIVES: • To develop the skill of effective time management for the participants • Maximize their use of time through proven scheduling techniques • Delegate more effectively • Recognize and overcome time stealers CONTENTS: • Time as a resource • Time stealers • Analyzing your use of time • Planning & objective setting • Time management strategies PARTICIPATION REQUIREMENTS: All employees working in insurance sector who wish to improve their skills and technique to effectively manage their time DURATION: 3 Days METHOD: • A series of lectures, films and practical exercise to enable participants to: • Keep and analyze detailed log of their time use over a two weeks period • Write specific key result areas, performance standards and short term targets for their own jobs • Feel the benefit of using time management techniques INSTRUCTORS: Experts specialized in HR management and leadership Sharjah 17-18 Apr Abu Dhabi 17-18 Apr Index 38
www.eibfs.ae Effective Communication Techniques OBJECTIVES: This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses. CONTENTS: • Elements of Our Communication with Others • Using Different Communication Windows • Identifying Communication Styles • Characteristics of Effective Communicators • Communicating within Teams • Organizational Communication • Communication Styles in Different Team Stages PARTICIPATION REQUIREMENTS: Junior and middle level executives working in insurance industry DURATION: 2 Days METHOD: Lectures, exercises, role plays INSTRUCTORS: EIBFS faculty Sharjah 27-28 Mar Dubai 25-26 Sept Al Ain 6-7 Oct Abu Dhabi 25-26 Sept RAK 5-6 May Index 39
www.eibfs.ae Training Needs Analysis New OBJECTIVES: This program will equip participants with a needs-analysis approach that is realistic in today's financial climate. It shows you how to apply a highly effective procedure for determining whether or not training is the solution to a job performance problem. Participants will return to their jobs with key skills and confidence to gain acceptance and recognition for their training recommendations to management. CONTENTS: • �Determine organizational, departmental and individual competencies • �Plan a needs analysis system • �Design questionnaires/surveys • �Design interviews • �Analyze job performance • �Determine causes and solutions for job performance problems • �Determine when (and when not) to train • �Determine the cost-benefits of training • �Write proposal PARTICIPATION REQUIREMENTS: Training analysts, senior instructors, and managers of training who have (or wish to have) input into major decisions about training DURATION: 2 Days METHOD: Lectures, group discussions, case studies, worksheets and experiential learning materials INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Dubai 21-22 Apr Abu Dhabi 21-22 Apr Index 40
www.eibfs.ae Total Quality Management New OBJECTIVES: It involves the understanding of the importance of TQM from human resources, assets and wealth Management perspective. Therefore, TQM is an absolute necessity if an organization wishes to remain Competitive and relevant, especially in today’s global competition for customers, market and global Economy. CONTENTS: • �Define key concepts related to TQM • �Identify the benefits of TQM • �Identify the steps of the Total Quality Management TQM process cycle • �Identify the tools used to measure the output of the process cycle • �Identify the various facts of benchmarking • �Involvement, Empowerment, and Commitment by management and all employees • �Meeting customer requirements • �Strive for Reducing development cycle times • �Improvement through team effort • �Reducing product and service costs • �Systems to facilitate improvement • �Line Management ownership • �Recognition and celebration • �Challenging quantified goals and benchmarking • �Focus on processes / improvement plans. PARTICIPATION REQUIREMENTS: Supervisory-level employees DURATION: 3 Days METHOD: Lectures, group discussions, case studies INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Dubai 15-17 May Abu Dhabi 15-17 May Index 41
www.eibfs.ae English Programs Course Content Programs Pages 1 English Language Skills Evening 43 2 Business Writing Evening 44 3 English Speaking Skills Evening 45 4 General Business Communication Evening 46 5 Report Writing Skills Evening 47 Index 2013 42
www.eibfs.ae English Language Skills OBJECTIVES: • To assist trainees in reaching general english lower intermediate level, to correct common english language errors in gulf english and to introduce spoken business english • To train them in the use of english Language effectively in the context of a financial organization CONTENTS: • Revision of basic grammar structures • Insurance English vocabulary • Role plays to practice speaking and listening skills • Reading& comprehension • Planning & formatting emails • Dealing with complaints PARTICIPATION REQUIREMENTS: This program is intended for those employed by insurance companies with an elementary to intermediate level ability in the use of english www.eibfs.ae DURATION: 5 Days METHOD: Lectures, textbook, discussion and class work INSTRUCTORS: EIBFS faculty Sharjah 10-14 Mar Dubai 2-8 Jun Abu Dhabi 14-18 Apr Index 43
www.eibfs.ae Business Writing OBJECTIVES: • Continuation of syllabus of general english • To augment trainee’s english • To familiarize trainees with more advanced language for the fields of insurance and business CONTENTS: • Reading, comprehension and vocabulary training at an advanced level • Planning and formatting e-mail • Internal & external correspondence • Presentation practice • Marketing communication • Dealing with complaints PARTICIPATION REQUIREMENTS: This program is intended for those with a good level of english. They must have completed general english course. DURATION: 5 Days METHOD: Lectures, textbook, discussion and class work INSTRUCTORS: EIBFS faculty. Sharjah 16-20 Jun Dubai 6-10 Jun Abu Dhabi 20-24 Oct Index 44
www.eibfs.ae English Speaking Skills OBJECTIVES: Improve trainees’ ability to participate in conversations in English. CONTENTS: • �Practicing general conversation tactics • �Asking questions and making enquiries • �Expressing opinions, likes and dislikes • �Using language to discuss current affairs • �Making small talk • �Practicing listening and pronunciation PARTICIPATION REQUIREMENTS: This program is intended for participants with at least an intermediate level of English. DURATION: 5 Days METHOD: Presentations, discussions, practical exercises, role plays, group/pair work, audio CDs and DVDs INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 20-24 Oct Dubai 24-28 Mar Abu Dhabi 16-20 Jun Index 45
www.eibfs.ae General Business Communication OBJECTIVES: To introduce the fundamentals of good business communication. CONTENTS: • �Communication theory • �Letters • �Persuasive communication • �Verbal communication skills PARTICIPATION REQUIREMENTS: This program is intended for those with a high level of English. DURATION: 5 Days METHOD: Presentations, discussions, class work, activities, case studies INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 7-11 Apr Abu Dhabi 26-30 May Index 46
www.eibfs.ae Report Writing Skills OBJECTIVES: To train the trainees in writing reports in an insurance context. CONTENTS: • �Grammar and language of formal reports • �Type and structure of reports • �Presentation of data in various formats (graphs, figures, charts etc) within a report • �Writing and editing reports • �Minutes of meetings PARTICIPATION REQUIREMENTS: This program is intended for participants with at least an intermediate level of English. DURATION: 3 Days METHOD: Presentations, discussions, class work, role-plays, group/pair work INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 17-19 Nov Dubai 5-7 May Abu Dhabi 17-19 Nov Index 47
www.eibfs.ae Administration Policies TRAINING HOURS AND ATTENDANCE You are required to attend regularly and to be punctual. Our Training programs are either conducted: Morning: 8:30- 13:30 Evening: 17:30 - 21:00 Kindly show up 20 minutes earlier for registration. If you are unable to attend or will be late, please notify the training department situated in the second floor in the B building. Attendance reports will be sent to insurance companies and certificates will not be issued to those who absent themselves for more than 20% of the total duration of the course. LIBRARY RESOURCES The library is located on the ground floor building A and the participants are encouraged to make full use of this facility for a membership at a nominal fee. In addition to normal working hours, the library is also open in the evening from 5.00pm to 9.00pm. For more information please contact the librarian on +971 6 5987 109. CAFETERIA FACILITIES The cafeteria is located on the second floor – building B and its staff are ready to help you. Please do not take food or drink out of the cafeteria. PRAYER ROOM A Prayer Room is located on the ground floor of the building B for males and second floor of the building B for females. SMOKING IS FORBIDDEN Smoking is hazardous and injurious to health and a cause of discomfort to your non smoking colleagues and staff. Smoking in the institute is strictly forbidden. MOBILES To avoid disturbances during training, we request the participants kindly TURN OFF / Silent mode mobiles while in the training room. 48

More Related Content

PPTX
Halkla ilişkiler sunumlar
byNeslihan Özmelek
 
PDF
Truly Essential Sales Skills
byAbhishek Shah
 
PDF
Consultative Selling Ebook
byLakesia Wright
 
PPTX
Sales motivation
byfknz
 
PPTX
8 Sales Closing Techniques
byAarti Binary
 
PDF
Emotional Intelligence Pre-Work 2014
byLibby Spears
 
PPT
The business case for emotional intelligence
byExpoco
 
PPTX
Storyselling
byDiane Windingland
 
Halkla ilişkiler sunumlar
byNeslihan Özmelek
 
Truly Essential Sales Skills
byAbhishek Shah
 
Consultative Selling Ebook
byLakesia Wright
 
Sales motivation
byfknz
 
8 Sales Closing Techniques
byAarti Binary
 
Emotional Intelligence Pre-Work 2014
byLibby Spears
 
The business case for emotional intelligence
byExpoco
 
Storyselling
byDiane Windingland
 

What's hot

PDF
IDEA TO IDENTITY: THE DESIGN OF BRAND
bySudio Sudarsan
 
PPTX
Emotional Intelligence, the future of working
byThe Chazin Group LLC
 
PDF
Sales Motivation PowerPoint Presentation Slides
bySlideTeam
 
PDF
The Creative Brief: An Introduction
byedward boches
 
PPTX
Emotional intelligence
byInternational advisers
 
PDF
Customer Development Class 3 And 4 090509
byStanford University
 
PDF
Strategic Thinking Workshop
byBeloved Brands Inc.
 
PDF
Customer Experience (cx) vs. Customer Service: and How Both are Important
byNaina Rajput
 
PPT
Performance Conversations
byWINNERS-at-WORK Pty Ltd
 
PPTX
How to Improve your Self Confidence – Personal Development
byBelieve2AchieveDana
 
PPTX
The creative brief (spring 2021)
byMarshall Pickard
 
PPT
Develop Your Personal Resilience!
byCharlotte Waller
 
PPTX
Prospecting Skills
byRajesh Gabriel
 
PDF
10 step sales process
byeconnexx
 
PPTX
Emotional intelligence digicel esw july2016
byLeahcim Semaj
 
PDF
Digital Emotional Intelligence
byPrachyanun Nilsook
 
PPT
Motivation Training
byfocusontee
 
PPTX
Research Methodology on Effect of Celebrity Endorsements
byKirk Coutinho
 
PPTX
Customer Complaints
byManage Train Learn
 
PPT
Measuring Emotional Engagement with FaceTrace
byIESA School of Management
 
IDEA TO IDENTITY: THE DESIGN OF BRAND
bySudio Sudarsan
 
Emotional Intelligence, the future of working
byThe Chazin Group LLC
 
Sales Motivation PowerPoint Presentation Slides
bySlideTeam
 
The Creative Brief: An Introduction
byedward boches
 
Emotional intelligence
byInternational advisers
 
Customer Development Class 3 And 4 090509
byStanford University
 
Strategic Thinking Workshop
byBeloved Brands Inc.
 
Customer Experience (cx) vs. Customer Service: and How Both are Important
byNaina Rajput
 
Performance Conversations
byWINNERS-at-WORK Pty Ltd
 
How to Improve your Self Confidence – Personal Development
byBelieve2AchieveDana
 
The creative brief (spring 2021)
byMarshall Pickard
 
Develop Your Personal Resilience!
byCharlotte Waller
 
Prospecting Skills
byRajesh Gabriel
 
10 step sales process
byeconnexx
 
Emotional intelligence digicel esw july2016
byLeahcim Semaj
 
Digital Emotional Intelligence
byPrachyanun Nilsook
 
Motivation Training
byfocusontee
 
Research Methodology on Effect of Celebrity Endorsements
byKirk Coutinho
 
Customer Complaints
byManage Train Learn
 
Measuring Emotional Engagement with FaceTrace
byIESA School of Management
 

Similar to Insurance annual training plan 2013

PDF
Insurance training plan
byDr. Rana Singh
 
PDF
COT MANAGEMENT TRANING CALENDER
byTawanda Chisiri
 
PDF
Atlas Training Calendar 2013
bymohd.isa abd.kadir
 
DOC
Revised final time table sem-2 batch 2010-2012 send to siu
byManoj Bhoj
 
PDF
Pdc course calendar
bybritishcouncilafrica
 
PDF
SETTEC Training Plan 2013
bySETTEC
 
PDF
Ritetrac consulting training calender in 2017
byOjiugo Ajunwa
 
PDF
SETTEC Training Plan 2012
bySETTEC
 
PDF
Corporate Open House
byi360 Staffing and Training Pvt Ltd
 
PDF
Advice for graduating students
byAga Artka Interior Designer, LLC
 
DOC
March calendar 2013
byFudge20dip
 
PPTX
2012 Training Calendar
byEd Grifenhagen
 
PDF
Business Management - KGIBC
byKing George International College
 
PDF
2010 Events And Training Calendar
byIIM-Africa
 
PDF
Public Workshop Schedule
byHuthwaite Inc
 
DOC
April's calendar
byFudge20dip
 
PDF
Coldwell Banker Elite 2011 1st Quarter Education Schedule
byMatthew Rathbun
 
PDF
Trainingleaflet
byDespo Kyprianou
 
DOCX
4th sem tt
byvishnuvardhanreddy001
 
PDF
CEE IBA Executive Training Calendar 2011-12
byKamran Bilgrami
 
Insurance training plan
byDr. Rana Singh
 
COT MANAGEMENT TRANING CALENDER
byTawanda Chisiri
 
Atlas Training Calendar 2013
bymohd.isa abd.kadir
 
Revised final time table sem-2 batch 2010-2012 send to siu
byManoj Bhoj
 
Pdc course calendar
bybritishcouncilafrica
 
SETTEC Training Plan 2013
bySETTEC
 
Ritetrac consulting training calender in 2017
byOjiugo Ajunwa
 
SETTEC Training Plan 2012
bySETTEC
 
Corporate Open House
byi360 Staffing and Training Pvt Ltd
 
Advice for graduating students
byAga Artka Interior Designer, LLC
 
March calendar 2013
byFudge20dip
 
2012 Training Calendar
byEd Grifenhagen
 
Business Management - KGIBC
byKing George International College
 
2010 Events And Training Calendar
byIIM-Africa
 
Public Workshop Schedule
byHuthwaite Inc
 
April's calendar
byFudge20dip
 
Coldwell Banker Elite 2011 1st Quarter Education Schedule
byMatthew Rathbun
 
Trainingleaflet
byDespo Kyprianou
 
4th sem tt
byvishnuvardhanreddy001
 
CEE IBA Executive Training Calendar 2011-12
byKamran Bilgrami
 

More from Dr. Rana Singh

PPT
Variance Analysis
byDr. Rana Singh
 
PPTX
Concept note on Medical and Health Sciences University
byDr. Rana Singh
 
PDF
Annual Training Programmes
byDr. Rana Singh
 
PDF
Sanskriti University Prospectus 2018-2019
byDr. Rana Singh
 
PDF
Sanskriti university newspaper july 2020
byDr. Rana Singh
 
PPTX
How to Enhance Performance in Board Exams
byDr. Rana Singh
 
PPTX
Disaster Risk Reduction -Integration with SDGs
byDr. Rana Singh
 
PPTX
Internet of things
byDr. Rana Singh
 
PDF
Great place to study 2018
byDr. Rana Singh
 
PPTX
Journey of Startups to become Crorepati.pptx
byDr. Rana Singh
 
DOCX
GST Circulars in India related to Taxation
byDr. Rana Singh
 
PDF
Insurance annual training plan 2013 -www.eibfs.ae
byDr. Rana Singh
 
PDF
Eibfs banking and finance -annual training plan 2013
byDr. Rana Singh
 
PDF
www.eibfs.ae EIBFS banking and finance -annual training plan 2013
byDr. Rana Singh
 
PDF
Interactive atp 2013_annual_training_plan
byDr. Rana Singh
 
PDF
Sanskriti University Newspaper
byDr. Rana Singh
 
PPTX
India sanitation summit
byDr. Rana Singh
 
PPTX
How to start business
byDr. Rana Singh
 
PPTX
How to start business
byDr. Rana Singh
 
PPTX
Industry 4.0
byDr. Rana Singh
 
Variance Analysis
byDr. Rana Singh
 
Concept note on Medical and Health Sciences University
byDr. Rana Singh
 
Annual Training Programmes
byDr. Rana Singh
 
Sanskriti University Prospectus 2018-2019
byDr. Rana Singh
 
Sanskriti university newspaper july 2020
byDr. Rana Singh
 
How to Enhance Performance in Board Exams
byDr. Rana Singh
 
Disaster Risk Reduction -Integration with SDGs
byDr. Rana Singh
 
Internet of things
byDr. Rana Singh
 
Great place to study 2018
byDr. Rana Singh
 
Journey of Startups to become Crorepati.pptx
byDr. Rana Singh
 
GST Circulars in India related to Taxation
byDr. Rana Singh
 
Insurance annual training plan 2013 -www.eibfs.ae
byDr. Rana Singh
 
Eibfs banking and finance -annual training plan 2013
byDr. Rana Singh
 
www.eibfs.ae EIBFS banking and finance -annual training plan 2013
byDr. Rana Singh
 
Interactive atp 2013_annual_training_plan
byDr. Rana Singh
 
Sanskriti University Newspaper
byDr. Rana Singh
 
India sanitation summit
byDr. Rana Singh
 
How to start business
byDr. Rana Singh
 
How to start business
byDr. Rana Singh
 
Industry 4.0
byDr. Rana Singh
 

Insurance annual training plan 2013

  • 1.
  • 2.
    www.eibfs.ae Since 2006, whenthe insurance sector became an integral part in the concerns of HRDC in the Banking and Finance Sector, EIBFS has been working in close coordination, with the insurance authority, Emirates Insurance Association and insurance companies, to further emiratization in the Insurance Sector. EIBFS efforts in this direction included as an example Annual training plans, special induction programs, development of a database to follow-up emiratization indicators, periodical meetings, open career days, workshops and other training and educational programs and research studies.
  • 3.
  • 4.
  • 5.
  • 6.
    www.eibfs.ae Index Insurance Programs Programs Duration Sharjah Dubai Fujairah Al Ain Abu Dhabi 1 Life Insurance and Personal accidents 3 17-19 Mar 14-16 Apr 17-19 Mar 2 Islamic Insurance (Takaful) 4 7-10 Apr 6-9 Oct 19-22 May 3 Property Insurance & General Accidents 3 10-12 Mar 13-15 Oct 10-12 Mar 4 Marine Insurance 3 17-19 Mar 23-25 Jun 5 Insurance Risk Management 3 10-12 Nov 5-7 May 5-7 May 6 Liabilities 3 26-28 May 24-26 Nov 26-28 May 7 Motor Insurance 3 24-26 Mar 22-24 Sep 17-19 Nov 27-29 Oct 24-26 Mar 8 Underwriting Principles & Practices 3 31Mar-2 Apr 15-17 Sep 31Mar-2 Apr 9 Medical and Health Insurance 3 20-22 Oct 10-12 Mar 9-11 Jun 20-22 Oct 10 Claim Management - Basic 2 14-15 Apr 14-15 Apr 11 Reinsurance 3 29 Sep-1 Oct 12-14 May 29 Sep-1 Oct 12 Engineering Insurance 3 16-18 Jun 10-12 Nov 16-18 Jun 13 Fire Insurance 3 9-11 Jun 17-19 Nov 9-11 Jun 14 Introduction to Insurance & Documentation 4 21-24 Apr 20-23 Oct 21-24 Apr 15 Claim Management - Advanced New 2 12-13 May 27-28 Oct 12-13 May English Programs Programs Duration Sharjah Dubai Fujairah Al Ain Abu Dhabi 1 English Language Skills Evening 5 10-14 Mar 2-8 Jun 14-18 Apr 2 Business Writing Evening 5 16-20 Jun 6-10 Jun 20-24 Oct 3 English Speaking Skills Evening 5 20-24 Oct 24-28 Mar 16-20 Jun 4 General Business Communication Evening 5 7-11 Apr 26-30 May 5 Report Writing Skills Evening 3 17-19 Nov 5-7 May 17-19 Nov 04
  • 7.
    www.eibfs.ae Management Programs Programs Duration Sharjah Dubai Fujairah Al Ain Abu Dhabi 1 Interpersonal Skills 2 13-14 Mar 13-14 Mar 2 Customer Relationship Management 2 11-12 Sep 15-16 Sep 3 Stress Management 2 27-28 Feb 30-31 Oct 8-9 May 4 Break Through Customer Service 2 13-14 Mar 13-14 Nov 22-23 Sep 19-20 May 13-14 Nov 5 Insurance Marketing 2 20-21 Mar 20-21 Mar 6 Business Etiquette 2 9-10 Jun 9-10 Jun 7 Team Building 2 22-23 Sep 22-23 Sep 8 Emotional Intelligence 2 12-13 Jun 12-13 Jun 9 Selling Insurance Products 2 30-31 Oct 30-31 Oct 10 Creative Thinking and Problem Solving 2 12-13 Jun 12-13 Jun 11 After - Sales Service 2 22-23 May 22-23 May 12 Negotiation Skills 2 6-7 Oct 20-21 Mar 20-21 Mar 13 Effective Leadership Skills 2 3-4 Apr 3-4 Apr 14 Telephone skills 2 10-11 Apr 10-11 Apr 15 Performance Management 2 19-20 May 19-20 May 16 Time Management 2 17-18 Apr 17-18 Apr 17 Effective communication Techniques 2 27-28 Mar 25-26 Sep 6-7 Oct 25-26 Sep 18 Training Needs Analysis New 2 21-22 Apr 21-22 Apr 19 Total Quality Management New 3 15-17 May 15-17 May Ras Al Khaima Programs Programs Duration Date 1 Effective communciation Techniques 2 5-6 May Index 2 Medical and Health Insurance 3 17-19 Nov 05
  • 8.
    www.eibfs.ae Insurance Programs Course Content Programs Page 1 Life Insurance and Personal accidents 7 2 Islamic Insurance (Takaful) 8 3 Property Insurance & General Accidents 9 4 Marine Insurance 10 5 Insurance Risk Management 11 6 Liabilities 12 7 Motor Insurance 13 8 Underwriting Principles & Practices 14 9 Medical and Health Insurance 15 10 Claim Management - Basic 16 11 Reinsurance 17 12 Engineering Insurance 18 13 Fire Insurance 19 14 Introduction to Insurance & Documentation 20 15 Claim Management - Advanced New 21 Index 2013 06
  • 9.
    www.eibfs.ae Life Insurance andPersonal Accidents Insurance OBJECTIVES: • To understand the need and scope of life insurance • To appreciate the various types of insurance policies suiting different types of customers CONTENTS: • Fundamentals of life insurance • Need for life insurance. • Types of life insurance • Buying and selling life insurance • Maturity / death claim process PARTICIPATION REQUIREMENTS: Staff working in insurance industry / involved in marketing of insurance products DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 17-19 Mar Dubai 14-16 April Abu Dhabi 17-19 Mar Index 07
  • 10.
    www.eibfs.ae Islamic Insurance (Takaful) OBJECTIVES: Tohelp the participants in understanding the concepts, challenges and opportunities in Takaful insurance. CONTENTS: • Structures of Takaful insurance • Market regulations • Family Takaful windows • Infrastructure of family Takaful • Recommendation of Takaful task force • Market potential & challenges PARTICIPATION REQUIREMENTS: Officers and managers in insurance companies who is dealing with Takaful insurance products DURATION: 4 Days METHOD: Lectures, case analysis, group discussions and interactive sessions INSTRUCTORS: Senior level insurance executives with exposure into Islamic insurance Sharjah 7-10 Apr Dubai 6-9 Oct Abu Dhabi 19-22 May Index 08
  • 11.
    www.eibfs.ae Property Insurance andGeneral Accidents OBJECTIVES: To understand the concepts of property insurance with due emphasis on average clause and right of subrogation CONTENTS: • Different types of policies • Various packages • Beneficiaries under various category • Average clause & right of subrogation • Underwriting • Settlement of claims • Renewals PARTICIPATION REQUIREMENTS: Staff working in insurance industry DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Sharjah 10-12 Mar Dubai 13-15 Oct Abu Dhabi 10-12 Mar Index 09
  • 12.
    www.eibfs.ae Marine Insurance OBJECTIVES: To helpthe participants to appreciate the necessity for marine insurance in terms of present trade practices, thereby helping them to understand various risks, losses and claim handling process. CONTENTS: • Need and evolution of marine insurance. • Various types of coverage. • Hull & Cargo • Importance of marine cargo insurance and relevance in Letter of Credit (Trade). • Various risks covered under marine cargo insurance. • Evolution of International Group of P & I clubs, their role and reinsurance. • Marine insurance claims handling process and various types of losses. PARTICIPATION REQUIREMENTS: Officers and Managers in insurance companies and those involved in cross selling of general insurance products. DURATION: 3 Days METHOD: Lectures, case analysis, group discussions and interactive sessions INSTRUCTORS: EIBFS faculty and senior level insurance trainers Dubai 17-19 Mar Abu Dhabi 23-25 Jun Index 10
  • 13.
    www.eibfs.ae Insurance Risk Management OBJECTIVES: Toappreciate the risk involved in insurance business and steps taken to mitigate the same CONTENTS: • Various risk involved in insurance • The UAE laws governing insurance industry • Rights and duties of the insured and the insurer • Various risk mitigation techniques • Underwriting • Reinsurance • Claim settlement process PARTICIPATION REQUIREMENTS: Staff working in insurance industry / involved in marketing of insurance products DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Sharjah 10-12 Nov Dubai 5-7 May Abu Dhabi 5-7 May Index 11
  • 14.
    www.eibfs.ae Liabilities OBJECTIVES: To discuss theneed and scope of liabilities insurance CONTENTS: • Overview of liability insurance • Public, product and employer’s liability • Property and liability risk management • Relevant laws governing public liability • Determining liabilities and settlement of claims PARTICIPATION REQUIREMENTS: Middle level executives or officers working in insurance industry with at least one year’s experience DURATION: 3 Days METHOD: Illustrations, practice sessions, presentations INSTRUCTORS: EIBFS faculty or experts specialized in insurance Sharjah 26-28 May Dubai 24-26 Nov Abu Dhabi 26-28 May Index 12
  • 15.
    www.eibfs.ae Motor Insurance OBJECTIVES: To understandthe need and scope of motor insurance and the functional aspects governing the same CONTENTS: • Purpose of motor insurance • Rights and obligations of both the insurer and the insured • Fleet Management • Premium calculation and no claim discount • Underwriting and endorsements • Renewals / claim process PARTICIPATION REQUIREMENTS: Staff working in insurance industry DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Sharjah 24-26 Mar Dubai 22-24 Sept Fujairah 17-19 Nov Al Ain 27-29 Oct Abu Dhabi 24-26 Mar Index 13
  • 16.
    www.eibfs.ae Underwriting Principles &Practices OBJECTIVES: To identify the risk and deciding whether to accept or not accept, and appropriate pricing of the same, if accepted. CONTENTS: • Need and importance of underwriting in insurance industry • Principle of underwriting • Identification of risks associated with various types of insurance products • Process of underwriting • Pricing of the product • External and internal underwriting PARTICIPATION REQUIREMENTS: Middle and senior level executives working in insurance industry with a minimum experience of 3 years DURATION: 3 Days METHOD: Lectures, exercises, presentations INSTRUCTORS: EIBFS faculty and senior executives from insurance industry. Sharjah 31 Mar-2 Apr Dubai 15-17 Sept Abu Dhabi 31 Mar-2 Apr Index 14
  • 17.
    www.eibfs.ae Medical and HealthInsurance OBJECTIVES: To understand the benefits of medical insurance and various aspects related to it CONTENTS: • Benefits of medical & health insurance • Various types of policies, exclusions and geographical scope • Co-insurance and network of medical practitioner • Underwriting • Data protection & access to medical records • Claim settlement, renewals and cancelations PARTICIPATION REQUIREMENTS: Staff working in general insurance involved in distribution of insurance products DURATION: 3 Days METHOD: Lectures, exercises, case analysis INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Sharjah 20-22 Oct Dubai 10-12 Mar Al Ain 9-11 Jun Abu Dhabi 20-22 Oct RAK 17-19 Nov Index 15
  • 18.
    www.eibfs.ae Claim Management- Basic OBJECTIVES: Tounderstand and appreciate process, techniques and managing claims CONTENTS: • Claim management & philosophy • Claim negotiations ( tools to effective negotiation) • Claim quality versus claim expectations • Principles and practice in claim handling PARTICIPATION REQUIREMENTS: All employees dealing with claims DURATION: 2 Days METHOD: Lectures & case studies INSTRUCTORS: EIBFS faculty and expert from insurance industry Sharjah 14-15 Apr Abu Dhabi 14-15 Apr Index 16
  • 19.
    www.eibfs.ae Reinsurance OBJECTIVES: To understand theprinciples of reinsurance used as a hedging tool by the insurance companies against risk undertaken by them CONTENTS: • Concept of reinsurance • Role of reinsurance • Different types of reinsurance • Reinsurance treaties • Retention and cessation of risk PARTICIPATION REQUIREMENTS: Middle and senior level executives working in insurance industry with a minimum experience of 3 years DURATION: 3 Days METHOD: Lectures, exercises & case analysis INSTRUCTORS: EIBFS faculty and senior executives from the insurance industry Sharjah 29 Sept-1 Oct Dubai 12-14 May Abu Dhabi 29 Sept-1 Oct Index 17
  • 20.
    www.eibfs.ae Engineering Insurance OBJECTIVES: To understandthe concepts and operational areas related to engineering insurance CONTENTS: • Engineering insurance – history and operatives • Classification of Engineering Insurance as subject matter and insurance period • Third party liability • Risk evaluation and underwriting • Maintenance of insurance cover • Renewals and claims process PARTICIPATION REQUIREMENTS: Staff working in general insurance involved in distribution of insurance products DURATION: 3 Days METHOD: Lectures, exercises, case study, case analysis INSTRUCTORS: EIBFS faculty and corporate trainer from insurance industry Sharjah 16-18 Jun Dubai 10-12 Nov Abu Dhabi 16-18 Jun Index 18
  • 21.
    www.eibfs.ae Fire Insurance OBJECTIVES: To understandthe concepts of fire risk and fire insurance and the processes CONTENTS: • Fire & special perils policy • Nature of fire & loss prevention • Various types of fire risks and combat techniques • Concepts and various types of fire insurance • Legal principles and fire insurance contracts • Fire risk evaluation and underwriting • Average clause and right to subrogation • Claims and renewals PARTICIPATION REQUIREMENTS: Staff working in general insurance involved in distribution of insurance products DURATION: 3 Days METHOD: Lectures, case analysis, group discussions and interactive sessions INSTRUCTORS: Senior level insurance executives with exposure into fire insurance Sharjah 9-11 Jun Dubai 17-19 Nov Abu Dhabi 9-11 Jun Index 19
  • 22.
    www.eibfs.ae Introduction to Insurance& Documentation OBJECTIVES: To know the fundamentals of insurance and the types of insurance CONTENTS: • The nature and main features of risk and insurance • The nature and main features of insurance • The structure and main features of the insurance market • Insurance Fundamental Principles • Main classe of Insurance PARTICIPATION REQUIREMENTS: Newly appointed staff DURATION: 4 Days METHOD: Lectures, case analysis, group discussions and interactive sessions INSTRUCTORS: Senior level Insurance Executives Sharjah 21-24 Apr Dubai 20-23 Oct Abu Dhabi 21-24 Apr Index 20
  • 23.
    www.eibfs.ae Claim Management -Advanced New OBJECTIVES: This course is to enhancing the knowledge base of participants to help them run claim services efficiently and to the settle claims fairly to the satisfaction of the insured. This course is designed for those who want to seek higher positions in claims department. CONTENTS: • The Claims Scenario • Claims Service Management Practices • Claim Management practices • Technical Issues in Claims Management • Cost Control strategies in Claims Management • Detecting and handling Frauds in Insurance claims PARTICIPATION REQUIREMENTS: This program is intended for participants with at least an intermediate level of English. DURATION: 3 Days METHOD: Presentations, discussions, class work and role-plays INSTRUCTORS: Sharjah 12-13 May Dubai 27-28 Oct Abu Dhabi 12-13 May Index 21
  • 24.
    www.eibfs.ae Management Programs Course Content Programs Page 1 Interpersonal Skills 23 2 Customer Relationship Management 24 3 Stress Management 25 4 Break Through Customer Service 26 5 Insurance Marketing 27 6 Business Etiquette 28 7 Team Building 29 8 Emotional Intelligence 30 9 Selling Insurance Products 31 10 Creative Thinking and Problem Solving 32 11 After - Sales Service 33 12 Negotiation Skills 34 13 Effective Leadership Skills 35 14 Telephone skills 36 15 Performance Management 37 16 Time Management 38 17 Effective communication Techniques 39 18 Training Needs Analysis New 40 19 Total Quality Management New 41 Index 2013 22
  • 25.
    www.eibfs.ae Interpersonal Skills OBJECTIVES: • Tooffer insights to the various factors determining the inter personal Relationships and its effects on building relationships and behavior • To effectively improve the communication skills with different types of people CONTENTS: • Need for maintaining interpersonal relationship • Factors that determine interpersonal relationships • Improving the skills of improving interpersonal relationship • Effective communication PARTICIPATION REQUIREMENTS: Junior and middle level executives working in insurance industry DURATION: 2 Days METHOD: Lectures, exercises, role plays INSTRUCTORS: EIBFS faculty Dubai 13-14 Mar Abu Dhabi 13-14 Mar Index 23
  • 26.
    www.eibfs.ae Customer Relationship Management OBJECTIVES: Trainingand tips for those involved in setting corporate strategy and acquiring, developing, valuing and managing customer effectively CONTENTS: • Setting corporate strategy • Acquiring, developing, valuing and managing customers effectively • What is CRM • Drivers for CRM • Framework for CRM • Differing CRM themes and start points • Different roles playing in CRM programs • Planning a CRM program • Implementing CRM program PARTICIPATION REQUIREMENTS: Middle to senior management in the insurance industry DURATION: 2 Days METHOD: Lectures, case analysis, group discussions INSTRUCTORS: Experts specialized in HR management & leadership Dubai 11-12 Sept Abu Dhabi 15-16 Sept Index 24
  • 27.
    www.eibfs.ae Stress Management OBJECTIVES: Stress occursfor a host of different reasons. This program begins with an examination of the causes of stress, a brief history of stress study, and a self diagnostic tool with which participants will pinpoint their biggest stressors: time management issues, communication with co-workers etc CONTENTS: At this program’s conclusion, the participants should be able to: • Understand the study of stress and its impact • List tactics for successful time management • Explain how to prioritize and determine what is really important • Demonstrate techniques for interacting with difficult people • Employ physical and mental techniques for copying with stress • Create reachable goals • Begin implementing goals created during the session • Stress in your organization • Aviation : introduction to documentation PARTICIPATION REQUIREMENTS: All staff working in insurance industry DURATION: 2 Days METHOD: Lectures, case analysis, group discussions INSTRUCTORS: Experts specialized in HR management & leadership Sharjah 27-28 Feb Dubai 30-31 Oct Abu Dhabi 8-9 May Index 25
  • 28.
    www.eibfs.ae Break Through CustomerService OBJECTIVES: To provide participants concepts and practice exercises of quality customer service delivery in the insurance concept CONTENTS: • Understanding the nature of insurance industry • Appreciating the customer need and expectations • The customer service experience cycle • Having a customer service mindset • Valuing the internal customer • Quality service – what is in it for you • How to handle customer complaints PARTICIPATION REQUIREMENTS: Staff working in insurance industry dealing with customers DURATION: 2 Days METHOD: Illustrations, practice sessions, presentations, role plays INSTRUCTORS: EIBFS Faculty or Experts Sharjah 13-14 Mar Dubai 13-14 Nov Fujairah 22-23 Sept Al Ain 19-20 May Abu Dhabi 13-14 Nov Index 26
  • 29.
    www.eibfs.ae Insurance Marketing OBJECTIVES: To understandthe significance of marketing and marketing planning to the effectiveness of the insurance industry and also to apply knowledge and skills to practical situations CONTENTS: • The role of marketing • Theory of marketing • Development a marketing strategy • Marketing data • Branding • Communication • Distribution and service delivery • Marketing program administration • Key issues in international marketing PARTICIPATION REQUIREMENTS: Staff working in insurance industry / involved in marketing of insurance products DURATION: 2 Days METHOD: Lectures, case analysis, group discussions INSTRUCTORS: Senior level insurance executives Sharjah 20-21 Mar Abu Dhabi 20-21 Mar Index 27
  • 30.
    www.eibfs.ae Business Etiquette OBJECTIVES: • Tolearn the hidden value – and priceless potential – of image, etiquette and protocol and how they can make a difference in business. • To change the employees into a team of skilled professionals promoting your company with precision and style. CONTENTS: • Networking for Success • Dress code and professional attire • Common faux pas for men and women at their professional attire • Business etiquette global rules for a positive first impression • Professionalism and a philosophy of life • Business etiquette as a life attitude • Types of business receptions • Dress code upon business social events PARTICIPATION REQUIREMENTS: Bank employees who required this program DURATION: 2 Days METHOD: Lecturer, Group discussion and films Dubai 9-10 June Abu Dhabi 9-10 June Index 28
  • 31.
    www.eibfs.ae Team Building OBJECTIVES: To offerinsights into the behavioral process through which teams evolve in business organizations and the specific behavioral initiative by the members that fortify the team CONTENTS: • Defining ‘Teamness’ in terms of organizational beliefs, norms, values and behavior • Measuring the level of ‘Teamness’ • Building blocks: consensus generating techniques • Equality / non equality in a team: understanding the paradox • Perceiving the unity organization and the self • Institutionalising the team building dynamic PARTICIPATION REQUIREMENTS: Insurance staff at any level with at least one year’s experience DURATION: 2 Days METHOD: Lectures, games, exercises, discussion and videos INSTRUCTORS: EIBFS faculty Sharjah 22-23 Sept Abu Dhabi 22-23 Sept Index 29
  • 32.
    www.eibfs.ae Emotional Intelligence OBJECTIVES: Learning toolsand techniques to improve your emotional awareness and your ability to manage feeling – your and other peoples CONTENTS: • Self awareness • Emotion management • Self motivation • Relationship management • Emotion coaching • Developing your emotional intelligence • Assessing and developing your emotional intelligence • Developing an emotional intelligent organization • Renewals PARTICIPATION REQUIREMENTS: Staff working in insurance industry DURATION: 2 Days METHOD: Lectures, exercises, games and group discussion INSTRUCTORS: EIBFS faculty Dubai 12-13 Jun Abu Dhabi 12-13 Jun Index 30
  • 33.
    www.eibfs.ae Selling Insurance Products OBJECTIVES: Skillsto empower the insurance agents CONTENTS: • Concept of selling • Priorities • Creating unique selling propositions • Elements for unique selling propositions • Various stages of a sale • How to achieve sales goal • Case studies PARTICIPATION REQUIREMENTS: Staff working in insurance industry involved in selling of insurance products DURATION: 2 Days METHOD: Lectures, exercises, role plays, presentations INSTRUCTORS: EIBFS faculty Sharjah 30-31 Oct Abu Dhabi 30-31 Oct Index 31
  • 34.
    www.eibfs.ae Creative Thinking andProblem Solving OBJECTIVES: • Identify and define problems more effectively • Understand the different stages of problem solving • How to confront problems rationally and systematically resolve crisis • Learn how to break down touchy situation into component parts which can easily be dealt with. CONTENTS: • Creative thinking and enhancement techniques • Creativity & leadership • Problem solving and decision making relationship • The art of problem solving process • Hindrances of effective problem solving • Devising solutions & problem solving techniques PARTICIPATION REQUIREMENTS: Employees working in insurance sector who require this program DURATION: 2 Days METHOD: Group discussions, individual, paired and small group exercise, practical sessions with audio visual aids INSTRUCTORS: Experts specialized in HRM and Leadership Sharjah 12-13 Jun Abu Dhabi 12-13 Jun Index 32
  • 35.
    www.eibfs.ae After – SalesService OBJECTIVES: To understand and appreciate customer expectations and importance of after sales service in insurance industry CONTENTS: • High level map of sales process • Clear understanding of post sales • Management of expectations • Time management & communication • Cross selling • Renewal and expiry of policies PARTICIPATION REQUIREMENTS: All employees working in insurance sector who are involved in marketing & policy servicing department DURATION: 2 Days METHOD: Lectures, case studies, video and illustrations INSTRUCTORS: EIBFS faculty and senior executives from insurance industry Dubai 22-23 May Abu Dhabi 22-23 May Index 33
  • 36.
    www.eibfs.ae Negotiation Skills OBJECTIVES: To understandand appreciate the nature, process, techniques and planning of negotiation. CONTENTS: • Defining negotiation • Planning & preparing for negotiation • Communication in negotiation • Negotiation Strategies • Tactics & counter tactics • Negotiating across culture • Stages of negotiation PARTICIPATION REQUIREMENTS: All employees working in insurance sector DURATION: 2 Days METHOD: Lectures, case studies and role play INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 6-7 Oct Dubai 20-21Mar Abu Dhabi 20-21 Mar Index 34
  • 37.
    www.eibfs.ae Effective Leadership Skills OBJECTIVES: Thisprogram pushes each and every delegate to gain an understanding of themselves and to stretch the boundaries of their managerial capability. This is the one essential quality that anyone in any position of leadership must develop CONTENTS: • Understanding good leadership behaviors • Learning the difference between leadership and management • Defining qualities and strength • Polishing interpersonal skills and communication skills • Learning about commitment and effectiveness • Making key decision • Stress management • Empowering , motivating and inspiring others • Leading by examples PARTICIPATION REQUIREMENTS: Middle to senior management DURATION: 2 Days METHOD: Lectures, case studies, video and experiential learning INSTRUCTORS: Experts specialised in HR management and leadership Sharjah 3-4 Apr Abu Dhabi 3-4 Apr Index 35
  • 38.
    www.eibfs.ae Telephone Skills OBJECTIVES: To developthe skill of effectively using the telephone to enhance the image among the customers CONTENTS: • Communication skills • Listening skills • Building customer relationship • Telephone language and skills • Follow up PARTICIPATION REQUIREMENTS: All employees working in insurance sector who wish to improve their skills in using the telephone effectively DURATION: 2 Days METHOD: Lectures, presentations and role play INSTRUCTORS: Experts specialized in HR management and leadership Dubai 10-11 Apr Abu Dhabi 10-11 Apr Index 36
  • 39.
    www.eibfs.ae Performance Management OBJECTIVES: • Toupdate the knowledge of modern day’s managers about the latest management thinking on performance • To sharpen the skills of supervisors in assessing the performance of staff • To develop appropriate attitude towards performance measurement and management CONTENTS: • Defining standards of performance, setting benchmarks • Designing and installing effective performance measurement systems • Conducting performance appraisal discussions PARTICIPATION REQUIREMENTS: All employees working in insurance sector DURATION: 2 Days METHOD: Lecture, group discussion and case studies INSTRUCTORS: Experts specialized in HR management and leadership Sharjah 19-20 May Abu Dhabi 19-20 May Index 37
  • 40.
    www.eibfs.ae Time Management OBJECTIVES: • Todevelop the skill of effective time management for the participants • Maximize their use of time through proven scheduling techniques • Delegate more effectively • Recognize and overcome time stealers CONTENTS: • Time as a resource • Time stealers • Analyzing your use of time • Planning & objective setting • Time management strategies PARTICIPATION REQUIREMENTS: All employees working in insurance sector who wish to improve their skills and technique to effectively manage their time DURATION: 3 Days METHOD: • A series of lectures, films and practical exercise to enable participants to: • Keep and analyze detailed log of their time use over a two weeks period • Write specific key result areas, performance standards and short term targets for their own jobs • Feel the benefit of using time management techniques INSTRUCTORS: Experts specialized in HR management and leadership Sharjah 17-18 Apr Abu Dhabi 17-18 Apr Index 38
  • 41.
    www.eibfs.ae Effective Communication Techniques OBJECTIVES: Thiscourse is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses. CONTENTS: • Elements of Our Communication with Others • Using Different Communication Windows • Identifying Communication Styles • Characteristics of Effective Communicators • Communicating within Teams • Organizational Communication • Communication Styles in Different Team Stages PARTICIPATION REQUIREMENTS: Junior and middle level executives working in insurance industry DURATION: 2 Days METHOD: Lectures, exercises, role plays INSTRUCTORS: EIBFS faculty Sharjah 27-28 Mar Dubai 25-26 Sept Al Ain 6-7 Oct Abu Dhabi 25-26 Sept RAK 5-6 May Index 39
  • 42.
    www.eibfs.ae Training Needs AnalysisNew OBJECTIVES: This program will equip participants with a needs-analysis approach that is realistic in today's financial climate. It shows you how to apply a highly effective procedure for determining whether or not training is the solution to a job performance problem. Participants will return to their jobs with key skills and confidence to gain acceptance and recognition for their training recommendations to management. CONTENTS: • �Determine organizational, departmental and individual competencies • �Plan a needs analysis system • �Design questionnaires/surveys • �Design interviews • �Analyze job performance • �Determine causes and solutions for job performance problems • �Determine when (and when not) to train • �Determine the cost-benefits of training • �Write proposal PARTICIPATION REQUIREMENTS: Training analysts, senior instructors, and managers of training who have (or wish to have) input into major decisions about training DURATION: 2 Days METHOD: Lectures, group discussions, case studies, worksheets and experiential learning materials INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Dubai 21-22 Apr Abu Dhabi 21-22 Apr Index 40
  • 43.
    www.eibfs.ae Total Quality Management New OBJECTIVES: It involves the understanding of the importance of TQM from human resources, assets and wealth Management perspective. Therefore, TQM is an absolute necessity if an organization wishes to remain Competitive and relevant, especially in today’s global competition for customers, market and global Economy. CONTENTS: • �Define key concepts related to TQM • �Identify the benefits of TQM • �Identify the steps of the Total Quality Management TQM process cycle • �Identify the tools used to measure the output of the process cycle • �Identify the various facts of benchmarking • �Involvement, Empowerment, and Commitment by management and all employees • �Meeting customer requirements • �Strive for Reducing development cycle times • �Improvement through team effort • �Reducing product and service costs • �Systems to facilitate improvement • �Line Management ownership • �Recognition and celebration • �Challenging quantified goals and benchmarking • �Focus on processes / improvement plans. PARTICIPATION REQUIREMENTS: Supervisory-level employees DURATION: 3 Days METHOD: Lectures, group discussions, case studies INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Dubai 15-17 May Abu Dhabi 15-17 May Index 41
  • 44.
    www.eibfs.ae English Programs Course Content Programs Pages 1 English Language Skills Evening 43 2 Business Writing Evening 44 3 English Speaking Skills Evening 45 4 General Business Communication Evening 46 5 Report Writing Skills Evening 47 Index 2013 42
  • 45.
    www.eibfs.ae English Language Skills OBJECTIVES: •To assist trainees in reaching general english lower intermediate level, to correct common english language errors in gulf english and to introduce spoken business english • To train them in the use of english Language effectively in the context of a financial organization CONTENTS: • Revision of basic grammar structures • Insurance English vocabulary • Role plays to practice speaking and listening skills • Reading& comprehension • Planning & formatting emails • Dealing with complaints PARTICIPATION REQUIREMENTS: This program is intended for those employed by insurance companies with an elementary to intermediate level ability in the use of english www.eibfs.ae DURATION: 5 Days METHOD: Lectures, textbook, discussion and class work INSTRUCTORS: EIBFS faculty Sharjah 10-14 Mar Dubai 2-8 Jun Abu Dhabi 14-18 Apr Index 43
  • 46.
    www.eibfs.ae Business Writing OBJECTIVES: • Continuationof syllabus of general english • To augment trainee’s english • To familiarize trainees with more advanced language for the fields of insurance and business CONTENTS: • Reading, comprehension and vocabulary training at an advanced level • Planning and formatting e-mail • Internal & external correspondence • Presentation practice • Marketing communication • Dealing with complaints PARTICIPATION REQUIREMENTS: This program is intended for those with a good level of english. They must have completed general english course. DURATION: 5 Days METHOD: Lectures, textbook, discussion and class work INSTRUCTORS: EIBFS faculty. Sharjah 16-20 Jun Dubai 6-10 Jun Abu Dhabi 20-24 Oct Index 44
  • 47.
    www.eibfs.ae English Speaking Skills OBJECTIVES: Improvetrainees’ ability to participate in conversations in English. CONTENTS: • �Practicing general conversation tactics • �Asking questions and making enquiries • �Expressing opinions, likes and dislikes • �Using language to discuss current affairs • �Making small talk • �Practicing listening and pronunciation PARTICIPATION REQUIREMENTS: This program is intended for participants with at least an intermediate level of English. DURATION: 5 Days METHOD: Presentations, discussions, practical exercises, role plays, group/pair work, audio CDs and DVDs INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 20-24 Oct Dubai 24-28 Mar Abu Dhabi 16-20 Jun Index 45
  • 48.
    www.eibfs.ae General Business Communication OBJECTIVES: Tointroduce the fundamentals of good business communication. CONTENTS: • �Communication theory • �Letters • �Persuasive communication • �Verbal communication skills PARTICIPATION REQUIREMENTS: This program is intended for those with a high level of English. DURATION: 5 Days METHOD: Presentations, discussions, class work, activities, case studies INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 7-11 Apr Abu Dhabi 26-30 May Index 46
  • 49.
    www.eibfs.ae Report Writing Skills OBJECTIVES: To train the trainees in writing reports in an insurance context. CONTENTS: • �Grammar and language of formal reports • �Type and structure of reports • �Presentation of data in various formats (graphs, figures, charts etc) within a report • �Writing and editing reports • �Minutes of meetings PARTICIPATION REQUIREMENTS: This program is intended for participants with at least an intermediate level of English. DURATION: 3 Days METHOD: Presentations, discussions, class work, role-plays, group/pair work INSTRUCTORS: EIBFS faculty and expertise from insurance industry. Sharjah 17-19 Nov Dubai 5-7 May Abu Dhabi 17-19 Nov Index 47
  • 50.
    www.eibfs.ae Administration Policies TRAINING HOURSAND ATTENDANCE You are required to attend regularly and to be punctual. Our Training programs are either conducted: Morning: 8:30- 13:30 Evening: 17:30 - 21:00 Kindly show up 20 minutes earlier for registration. If you are unable to attend or will be late, please notify the training department situated in the second floor in the B building. Attendance reports will be sent to insurance companies and certificates will not be issued to those who absent themselves for more than 20% of the total duration of the course. LIBRARY RESOURCES The library is located on the ground floor building A and the participants are encouraged to make full use of this facility for a membership at a nominal fee. In addition to normal working hours, the library is also open in the evening from 5.00pm to 9.00pm. For more information please contact the librarian on +971 6 5987 109. CAFETERIA FACILITIES The cafeteria is located on the second floor – building B and its staff are ready to help you. Please do not take food or drink out of the cafeteria. PRAYER ROOM A Prayer Room is located on the ground floor of the building B for males and second floor of the building B for females. SMOKING IS FORBIDDEN Smoking is hazardous and injurious to health and a cause of discomfort to your non smoking colleagues and staff. Smoking in the institute is strictly forbidden. MOBILES To avoid disturbances during training, we request the participants kindly TURN OFF / Silent mode mobiles while in the training room. 48