The document provides details of the Emirates Institute for Banking & Financial Studies' (EIBFS) annual training plan for 2012. The plan offers over 400 programs across various disciplines including banking science and operations, credit management, corporate and project finance, banking English, and others. The programs will be conducted in EIBFS branches in Sharjah, Abu Dhabi, Dubai, Al Ain, and Fujairah. New programs have been added and the Dubai branch will expand EIBFS' geographical reach. The training plan aims to enhance the skills of UAE's banking and finance sector employees through continuous learning opportunities.

1. Annual Training Plan
2 12
www.eibfs.com
L i f e t i m e L e a r n i n g - B u i l d i n g S u c c e s s - To w a r d s G l o b a l i s a t i o n

3. Enhance Your Skills…

4. C H A I R M A N ’ S M ESSAG E
We are pleased to our annual training plan 2012. The plan focuses on supporting the banking
and finance sector, in the UAE by enhancing its continuous efforts to upgrade the skills and
competencies of its human resources, and enabling them to provide excellent services and
innovative products.
The new 2012 training plan has several distinguishing features, at the forefront of which is the
application of a scientific approach to meet the existing and future needs of the banking sector,
and helping it flourish in a turbulent environment characterized by various challenges, hence
sustaining its growth and enhancing its contribution to our national economy.
2 The entry of the new Dubai branch into service during the year 2012 widens the geographical coverage of the plan, and
represents an addition to Sharjah and Abu Dhabi branches and other locations where training is offered.
Cooperation with regional and international distinguished banking and financial institutions is maintained to reinforce our
plans with the state of the art and best practices in training and development. It is worth mentioning here that we are develop-
ing our training and educational programs by introducing new professional programs in areas of high relevance to the
banking and finance sector such as credit management, banking operations, compliance awareness and anti – money
laundering awareness. In addition to that, we will also introduce new graduate and post-graduate programs.
As we present this plan, we would like to encourage all Banking and Finance Institutions to benefit from all the (403)
programs included in the plan.
I would also like to thank all the HR & Training managers, other employees in the banking & finance sector for their appreci-
ated cooperation in developing the plan, and express many thanks to EIBFS staff
Lastly, I hope that the 2012 training plan will facilitate achieving our objective in enhancing the capabilities of the staff of the
banking and finance sector in UAE.
Ahmed Humaid Al Tayer
Chairman

5. G M ’ S M ESSAG E
In our relentless efforts to meet the current and future needs of the Banking & Finance sector in the
state, in the area of training & development, we at EIBFS are committed to the continuous improve-
ment of our training programs. This commitment to continuous improvement is exemplified in 2012
training plan.
Annually we work in close collaboration with the Banking & Finance sector, to develop the training
plan using a scientific approach to determine training needs, prioritize them and design the
program to satisfy them, keeping an eye on the new developments in the international scene.
The 2012 Annual Training Plan represents a quantum leap compared to the 2011 training plan,
by adding (14) new programs in several training areas to match the requirements of the Banking & Finance Sector. This
brings the total number of our 2012 programs to (403) training programs, representing 14.5% increase compared to the
3
2011 training plan. (36) programs will be organized and offered in our new branch in Dubai; that will broaden our
geographical coverage, in addition to the existing branches of Sharjah and Abu Dhabi and other locations where training
is offered such as Al-Fujairah & Al-Ain. In addition to that, a number of training programs will be offered in the evenings, in
response to the requirements of the Banking & Financial institutions.
Diversification of programs is another major characteristic of the 2012 annual training plan that suits the needs of various
levels, the plan includes a number of professional certificate programs offered in cooperation with reputable international
institutions, such as: The Association of Chartered Certified Accountants-UK, The Hong Kong Institute of Bankers, and The
Chartered Institute for Securities & Investment Qualifications.
The plan also includes a number of round tables, workshops, in addition to, leadership programs aiming at developing
Leaders, implemented in collaboration with Darden Business School, Virginia University and Harvard University.
Lastly, I would like to encourage all employees in the Banking & Finance sector to benefit from all the programs and develop-
ment activities included in 2012 annual Training plan. We really thank the banks on their active participation to make our
plan a success.
My best wishes and hopes for a successful and productive year to all.
Jamal Ahmed Al Jassmi
General Manager

6. ABOUT US
The Emirates Institute for Banking & Financial Studies (EIBFS) stands out amongst its contemporaries, being the sole provider
of specialized knowledge and enhanced learning experiences to the banking and financial sector in UAE, since its estab-
lishment in 1983.
EIBFS offers a wide range of training and academic programs that cater for the needs of banking, insurance, exchange and
finance sectors. Thereby upgrading the knowledge and skills of current professionals, as well as creating a pool of UAE
nationals capable of pursuing careers in the industry.
Our Vision
To be a leading institution in providing world-class education and training in banking and finance at local, regional and
international levels.
Our Mission
 To constantly provide excellent banking and financial human development programs to the satisfaction of our customers.
4  To contribute effectively towards emiratization in the banking and finance sector.
 To upgrade and disseminate specialized knowledge in the banking and finance sector.
 To promote scientific research in banking & finance sector.
Our Objectives
 To raise the standard of performance of the workforce employed in the banking sector.
 To qualify the UAE Nationals for successful careers in the banking & financial sector.
 To attract UAE Nationals who are not employed in Banks, train them to apply the concepts and methods of banking,
thereby augmenting the existing pool of skilled national human resource.
EIBFS Values
 Professionalism (including quality) Excellency  Creativity
 Integrity  Quality
 Team spirit  Lifetime learning
 Accountability  Building success
 Transparency (including openness)  Towards globalization

7. Training
The EIBFS since inception is engaged in designing and delivering short-term training programs annually that focus on
imparting knowledge and promoting skills to banking and financial sector employees. The annual training plan is consid-
ered one of the major methods used by EIBFS to achieve its objectives, vision and strategic plan in qualifying the competent
banking staff and clients, to meet the growing needs of the banking and financial industry at the national and international
levels.
Conferences / Symposiums/Round Table Meeting
The EIBFS organizes important symposiums, round table meetings,
workshops and conferences annually on topical issues featuring
eminent international speakers. It also organizes international
conferences every two years which are attended by important
delegates fromUAE and different parts of the world. 5
Services and Facilities offered by EIBFS on Leasing Basis
EIBFS is offering services and facilities to banks members/non-
members on leasing basis.
EIBFS Sharjah:
 Training Halls: 18 training halls with different learning
styles (workshop style, U-shape, ..etc) which can accom
modate around 15 – 30 participants
 Meeting Halls: 2 meeting Halls which can accommodate
up to 12 people
 Auditorium: 2 auditoriums which can accommodate upt o
175 – 370 people
 Computer Lab: 4 computer labs which can accommodate
up to 20 people

8. EIBFS Abu Dhabi:
 Training Halls: 16 training halls with different learning styles (workshop style, U-shape, ..etc) which can accommodate
around 15 – 30 participants
 Auditorium: 1 auditorium which can accommodate up to 400 people
 Computer Lab: 3 computer labs which can accommodate up to 20 – 25 people
All our facilities are specially designed and equipped with latest audio-visual aids and internet access
6
The Library
The library is located on the ground floor of the building and the participants are encouraged to make full use of this facility.
Our Library provides various training and learning tools such as: books, periodicals, references, video tapes, compact discs
and electronic databases.
Library Services:
 Online Catalogue: Online search can be conducted (through the Internet) in the Library’s collection
 Islamic Financing Information Service (IFIS): It is a database that offers specialized information on Islamic banking &
finance including reports, research and studies etc.
 Reuters Database
 Zawya Database: offers financial information, and information about the Gulf cooperation council countries and Arab
countries.

9. How to get to EIBFS?
Sharjah Branch
Working Hours: Sunday – Thursday
08:00- 15-00 & 16:30-21:00
Located on the right hand side of the Central
Bank, opposite to Sharjah Immigration. Close
To Sharjah Mega Mall
Tel : (06) 5728880
Fax : (06) 5723983/5728080
P.O Box 4166, Sharjah, UAE
Email: training@eibfs.com
Abu Dhabi Branch ABU DHABI 7
Working Hours: Sunday – Thursday
08:00- 15-00 & 16:30-21:00
Located on the Mouroor Street, EIBFS Building.
Tel : (02) 4464666
Fax : (02) 4457700/4435222
P.O Box 7108, Abu Dhabi, UAE
Email: training@eibfs.com
Dubai Branch
Opening September, 2012
Academic City, Beside Zayed University,
EIBFS Building
EIBFS
DUBAI

10. Be a Master ...
Pick up your new MasterCard Debit Card NOW
and expect amazing surprises beside a world of
benefits:
- Airport lounge access
- 24/7 superior service
- 100% pleasant banking experience 100
-
- Maximum Security
SIB MasterCard Debit Card
Not a customer yet..!! Hurry up and open a n ‫ﹰ‬
account to enjoy a world of benefits.
www.facebook.com/sharjahislamicbank
www.twitter.com/sharjahislamic

11. Annual Training
Plan 2012
INDEX
10
Banking Science Credit Mgt.
& Corporate & Banking English
Operations Project Finance Programs
Programs Programs
18 32 44
Treasury & Marketing Sales Human Resources
& Management & Islamic Banking
Investment
Customer Service Leadership Programs
Programs
Programs Programs
54 72 84 100
E-banking Risk Management Leadership Accademic &
Applications & Compliance Development Professional
Programs Programs Programs Certificate
Programs
112 122 138 144

12. A N N UA L T R A I N I N G
10
PL AN 2012
Return to Index

13. A N N UA L T R A I N I N G P L A N 2 0 1 2
B A N K S C I E N C E & O P E R AT I O N S P R O G R A M S
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1101 Bank Guarantees Mar 11-12 | Nov. 4-5 | Dec. 9-10 April 29-30 | Nov. 25-26
1102 Banking Practice & Law in UAE Feb. 19-21 | Nov. 11-13 Mar 18-20 | Sept 30-Oct 2 Nov. 4-6
1104 Economics for Bankers Jan 8-10 | Sept 30-Oct 2 Jan 15-17 | Oct 14-16 Sept 23-25
1105 IFRS May 27-28 | Oct 14-15 Feb. 19-20 |Nov. 18-19 Dec. 16-17
1106 Introduction to Banking Products & Operation Jan 15-17 | Apr 29- May 1 | Sep 16-18 Jan 8-10 | Sept 23-25 Oct 14-16 Nov. 18-20
1108 Principles of Internal Audit in Banks Mar 18-19 | Nov. 25-26 May 6-7 | Dec. 16-17
1109 Retail Banking Feb. 12-13 | Sept 9-10 Mar 4-5 |Nov. 11-12 Nov. 11-12
1110 Statistics for Bankers Jan 22-24 | June 24-26 Dec. 23-25
1111 Trade Finance- Basic Jan 29-31 | March 11-13 | April 1-3 A | Sept 23-25 Feb. 26-28 | June 10-12 May 20-22 Mar 25-27
1112 Trade Finance- Advanced Mar 4-6 | June 3-5 | Oct 7-9 May 13-15 | Sept 9-11
1113 ISBP July 1-3 | Dec. 23-24 April 1-3 | Nov. 4-6
1114 SWIFT Messages NEW May 6-7 Oct 21-22 Nov. 18-19 11
C R E D I T M A N AG E M E N T, C O R P O R AT E & P R OJ E C T F I N A N C E P R O G R A M S
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1201 Basic Financial Calculations June 10-11 A | Oct 14-15 Jan 8-9 | July 1-2
1202 Credit Appraisal Techniques Mar 4-6 | Oct 21-23 A | Dec 23-25 April 29- May 1 | Nov. 11-13 Nov. 4-6
1203 Credit Management April 22-24 | Sept 23-25 Mar 18-20 | April 22-24 Nov. 25-27
1204 Financial Statement Analysis Jan 29-31 | May 20-22 | Sep 30-Oct 2 | Dec. 9-10 April 8-10 | Sept 16-18 Sept 23-25
1205 Problem Loan Management Mar 11-13 | Dec. 16-18 May 27-29 | Sept 9-11
1206 Project Financing May 13-15 | Nov. 25-27 Mar 25-27
1207 Real Estate Finance May 27-29 | Nov. 18-20 April 1-3 | Dec. 16-18
1208 Securitization Feb. 26-27 Oct 7-8
1209 Syndicated Loans April 15-16 Nov. 4-5
1210 Working Capital Finance April 29-30 Dec. 9-10
Evening A Arabic * Registration will close 3 weeks prior to the starting date of the course Morning: 8:30 - 14:00 | Evening: 17:30 - 21:00

14. A N N UA L T R A I N I N G P L A N 2 0 1 2
BANKI NG ENGLISH PROGR AMS
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1301 Business Communication Feb. 12-14 | Oct 7-9 Feb. 26-28 | Oct 21-23 Sep 30-Oct 2 Feb 26-28
1302 English for Bankers I Jan 8-12 | Mar 4-8 | April 1-5 | Jun 3-7 | Oct 14-18 June 10-14 | Sep 9-13 | Dec. 9-13 Sept 16-20
1303 English for Bankers II Feb.19-23 | Apr15-19 | May 6-10 | Sep 9-13 | Nov.11-14 Jan 29- Feb 2 | Mar 25-29 | Apr 8-12 | Jul 1-5 | Dec 23-27 Oct 21-23
1304 English Presentation Skills Mar 18-20 | Nov. 4-6 Jan 15-17 | May 13-15 Nov 18-20 Sep 16-18
1305 English Speaking Skills Jan 22-26 | May 20-24 | Dec. 9-13 Apr 1-5 | Nov. 4-8 Mar 11-15
1306 Professional Business Writing July 1-3 | Dec. 16-18 May 27-29 | Sept 23-25 Nov. 25-27
1307 Report Writing Skills June 24-25 | Sept 30-Oct 1 Feb. 12-13 | June 24-25 Dec. 23-24
T R E A S U RY & I N V E S T M E N T P R O G R A M S
12 Code
1401
Course Name
Assets Liabilities Management (ALM)
Sharjah
Jan 22-24
Abu Dhabi
Sept 16-18
Dubai Al Ain
Oct 21-23
Fujairah
1402 Bank Assurance (Bancassurance) Mar 25-26 Nov. 25-26
1403 Business Valuation April 15-17 July 1-3
1404 Capital Markets and Money Markets Mar 4-5 | April 22-23 | Oct 14-15 June 10-11 Dec. 9-10
1405 Foreign Exchange Basic Jan 8-10 | June 3-5 | Oct 7-9 Jan 15-17 | Nov. 18-20 Oct 14-16
1406 FX & Money Markets - Advanced Feb. 12-14 | Nov. 25-27 Feb. 26-28 | Sept 23-25 Dec. 16-18
1407 Derivatives May 20-21 Oct 21-22
1408 Investment Banking Jan 29-31 | Sept 16-18 April 22-24| Dec. 23-25
1409 Portfolio Management & Mutual Funds Feb. 19-21 June 3-5
1410 Private Banking Feb. 26-27 | Nov. 11-12 May 6-7
1411 Stock Market Analysis Valuation May 13-15 May 27-29
1412 Treasury Management April 1-2 | Sept 9-10 Feb. 12-13 | May 20-21
1413 Fixed Income Analysis Dec. 16-17 Apr 29-30
1414 Structured Products NEW May 6-7 Oct 14-15
1415 Corporate Banking April 8-10 | Nov. 4-6 Feb. 19-21
Evening A Arabic * Registration will close 3 weeks prior to the starting date of the course Morning: 8:30 - 14:00 | Evening: 17:30 - 21:00

15. A N N UA L T R A I N I N G P L A N 2 0 1 2
M A R K E T I N G S A L E S & C U S TO M E R S E R V I C E P R O G R A M S
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1501 Achieving Teller Excellence Jan 29-30 | Sep 18-19 May 27-28 Dec 23-24
1502 Breakthrough Customer Service Feb 12-13 | Apr 15-16 | Oct 14-15 Jan 22-23 | Apr 29-30 | Dec 16-17 Sep 16-17 Jun 24-25 Sep 9-10
1504 Customer Relationship Management Corporate Feb 26-27 | Jun 24-25 | Nov 25-26 Jan 29-30 | Sep 23-24 Oct 7-8
1505 Customer Relationship Management Retail Mar 18-19 | Jun 3-4 | Dec 9-10 Feb 12-13 | Oct 21-22 Nov 11-12
1506 Ground Rules and Code of Ethics May 6-7 Sep 18-19
1507 Marketing of Financial Services Jan 15-16 | Oct 7-8 Apr 8-9 | Dec 23-24
1508 Tele Sales Skills Apr 1 | July 1 Mar 4 | Sep 9
1509 Business Etiqutte NEW Apr 22-23 | Oct 21-22 May 6-7 | Dec 9-10 Sep 23-24
1510 Government Relations Officer NEW Apr 29-30 Nov 25-26
1511 New Banking Product Development Apr 8-9 | Sep 9-10 Nov 18-19 Dec 9-10
H U M A N R E S O U R S E M A N AG E M E N T & L E A D E R S H I P P R O G R A M S 13
Code Course Name SHARJAH Abu Dhabi Dubai Al Ain Fujairah
1601 Bank Branch Management Skills April 22-24 Nov. 11-13 Oct 14-16
1602 Coaching and Mentoring Feb. 19-20 | Sept 23-24 May 13-14
1603 Effective Communication Techniques Jan 22-23 | Nov. 11-12 Mar 18-19 | June 3-4
1604 Effective Leadership Skills Mar 11-13 | Nov. 18-20 Feb. 19-21 | July 1-3
1605 Interview and Selection Techniques Mar 25-26 | June 10-11 Mar 11-12
1606 Negotiation Skills Feb. 14-15 | Dec. 16-17 May 20-21 Sept 30-Oct 1
1609 Stress Management May 20 | Oct 7 June 24
1610 Team Building Mar 4-5 | Oct 21-22 Jan 22-23 | Sept 30-Oct 1 Nov. 4-5 Jan 29-30 Oct 14-15
1611 Time Management Mar 18-19 | Nov. 4-5 Feb. 26-27 | April 22-23 Nov. 25-26 Dec. 16-17 May 13-14
1612 Emotional Intelligence April 29-30 Mar 25-26
1613 Performance Management April 1-3 | Sept 30-Oct 1 April 15-16
1614 Six Sigma NEW May 20-22 April 1-3
1615 Total Quality Managament NEW May 27-29 Sept 16-18
Evening A Arabic * Registration will close 3 weeks prior to the starting date of the course Morning: 8:30 - 14:00 | Evening: 17:30 - 21:00

16. A N N UA L T R A I N I N G P L A N 2 0 1 2
ISL AMIC BANKI NG PROGR AMS
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1701 Development of New Islamic Banking Products July 1-3 April 15-17
1702 Introduction to Islamic Banking Jan 15-16 | Mar 18-19 | May 27-28 |Oct 21-22 Jan 8-9 |May 13-14 | Sept 30-Oct 1 Oct 14-15 Feb. 12-13
1703 Islamic Accounting Standards Mar 25-27 | June 24-26 April 8-10
1705 Islamic Capital Markets May 20-21 | Nov. 4-5 June 24-25
1706 Islamic Credit Products Mar 11-12 | Sept 30-Oct 1 Mar 4-5
1707 Islamic Investment Products Jan 22-23 | June 10-11 Mar 11-12
1708 Islamic Jurisprudence of Financial Transactions Mar 4-5 | Sept 23-24 Jan 29-30
1709 Islamic Project Finance April 15-16 | Nov. 18-19 Oct 7-8
1710 Liquidity Risk Management in Islamic Banks May 13-14 | Dec. 16-17 June 10-11
NEW
14 1711 Achieving Sales Excellence in Islamic Banks Dec. 23-24 Nov. 4-5 `
E- B A N K I N G A P P L I C AT I O N S P R O G R A M S
Code Course Name SHARJAH Abu Dhabi Dubai Al Ain Fujairah
1801 Application of Ms Excel Jan 15-16 | Oct 21-22 Mar 4-5 | April 15-16
1804 Computer Crimes and Security System May 13-14 Sep 16-17 Oct 7-8
1806 Database Management Access April 8-10 | Nov. 18-20 Oct 7-9
1807 E- Banking Feb. 26-27 | Dec. 23-24 June 3-4
1808 Financial Modeling April 29- May 1 | Sept 23-25 April 22-24
1809 MS Outlook Jan 29 | June 10 Mar 11
1810 Application of MS Word Advanced NEW Mar 25-26 | Sept 16-17 Jan 22-23 | Oct 14-15
1811 Application of MS PowerPoint NEW April 22-23 | Nov. 25-26 May 20-21 | Nov. 11-12
Evening A Arabic * Registration will close 3 weeks prior to the starting date of the course Morning: 8:30 - 14:00 | Evening: 17:30 - 21:00

17. A N N UA L T R A I N I N G P L A N 2 0 1 2
R I S K M A N AG E M E N T & C O M P L I A N C E P R O G R A M S
Code Course Name SHARJAH Abu Dhabi Dubai Al Ain Fujairah
1901 Anti Money Laundering: Law & Regulations Jan 8-9 | Mar 11-12 | June 10-11 | Sep 9-10 | Nov. 18-19 Jan 22-23 | Sep 18-19 Nov. 25-26 Oct 7-8 April 15-16
1903 Compliance Insights in Banks Apr 29-30 | Oct 21-22 Jun 3-4
1904 Corporate Governance in Banks May 27-28 Mar 25-26
1906 Detection for Forgery and Counterfeiting Mar 25-26 | Dec. 9-10 Sep 30-Oct 1
1907 Financial Crimes Under AML Feb. 26-27 | Oct 7-8 May 20-21
1909 Liquidity Risk Management May 13-14 | Jun 3-4 Feb 19-20
1910 Operational Risk Management Apr 8-9 | Nov. 11-12 Mar 18-19
1911 Risk Management in Banks Jan 15-17 | May 6-8 | Nov. 4-6 Feb 12-14 | June 24-26 Oct 7-9 Apr. 8-10 Nov. 25-27
1913 Market Risk Management NEW Mar 18-19 | Dec. 23-24 Apr. 15-16 | Oct 7-8
1914 Credit Risk Management NEW Feb. 12-13 | Jun 24-25 Mar 11-12 | Dec. 16-17 15
1915 Basel Accords Compliance Insights- Basic NEW Feb 19-20 | July 1-2 Jan 29-30 | Nov. 18-19 Sept 30-Oct 1
1916 Basel Accords Compliance Insights- Advanced NEW Apr 1-2 | Sep 23-24 May 6-7 | Dec. 9-10 Nov. 11-12
1917 Risk Based Audit NEW Sep 18-19 Oct 14-15
Evening A Arabic * Registration will close 3 weeks prior to the starting date of the course Morning: 8:30 - 14:00 | Evening: 17:30 - 21:00

18. A N N UA L T R A I N I N G P L A N 2 0 1 2
R O U N D TA B L E & C O N F E R E N C E S
Sl No. Course Name Methodology
1 IT Security Systems Round Table
2 Liquidity Measures And Liquidity Measurement Round Table
3 Emiratization, Achievements, Trends And Challenges Conferences 17
4 Annual Interface Meeting With Bank Training Managers. Round Table
5 SME Financing Conferences
6 Future Trends In Islamic Banking Products Round Table
7 Private Equity Workshop Round Table
Return to Index

19. BANKING SCIENCE & OPERATIONS
18
PROGRAMS
Return to Index

20. BANKING SCIENCE & OPERATIONS PROGRAMS
Code Programs
1101 Bank Guarantees
1102 Banking Practice and Law in UAE
1104 Economics for Bankers
1105 IFRS
1106 Introduction to Banking Product and Operation 19
1108 Principles of Internal Audit
1109 Retail Banking
1110 Statistics for Bankers
1111 Trade Finance Basic
1112 Trade Finance Advance
1113 Trade Finance Documents Examination (ISBP)
1114 Swift Messages NEW
Return to Index

21. Course
No:1101 BANK GUARANTEES
Objectives:
 Understand the nature of bank guarantees
 Differentiate between different types of bank guarantees
 How to write bank guarantee and required clauses and information
 Understand the effect of using uniform rules issued by I.C.C
Contents:
 Bank guarantee overview (accessory/ non-accessory, direct/ indirect)
 Types of agreements under bank guarantee transaction
 Clauses and format of bank guarantee
20  Uniform rules for demand guarantee (URDG 458)
 Uniform rules for standby letter of credit (ISP98)
Targeted Audience:
Trade finance, credit, corporate, relationship manager, branch manager and audit department.
Duration:
2 Days
Methodology:
Lectures, Exercises, Analyzing Current Events
Sharjah | Mar 11-12
Nov. 4-5
Dec. 9-10
Abu Dhabi | Apr 29-30
Nov. 25-26
Return

22. Course
No:1102 BANKING PRACTICE & LAW IN UAE
Objectives:
To help the participants to understand Banking Practice and Law in the UAE, and duties of bankers towards
customers, thereby helping them to excel in service delivery and overall improvement of productivity.
Contents:
 Structure and functions of commercial Banks in UAE
 Role of Central Bank
 Laws relating to Banking regulations in UAE
 Negotiable Instruments laws
 Banker-Customer relationships.
 Discussion of some of the land mark legal cases in UAE. 21
Targeted Audience:
All junior and middle level officers in the Bank can attend the program, provided they have proficiency in
English language or have attended our English course.
Duration:
3 Days
Methodology:
Lectures, discussion and case studies
Sharjah | Feb. 19-21
Nov. 11-13
Abu Dhabi |Mar 18-20
Sep 30-Oct 2
Dubai | Nov. 4-6
Return

23. Course
No:1104 ECONOMICS FOR BANKERS
Objectives:
This program introduces you to the fundamental principles of economics. Special emphasis is placed on macroeco-
nomics and topics of importance to you as a banker. The course covers the basics of economic theory and includes
examples of the application of economics to banking.
Contents:
 The Economic Problem: Scarce Resources, Unlimited Wants, and Opportunity Costs
 The Concepts of Demand, Supply, and Equilibrium
 Business Organization
 Unemployment and Inflation
 The Business Cycle
 Aggregate Demand and Aggregate Supply
22  Expenditures Analysis
 Fiscal Policy
 Money and Financial Markets
 The UAE Central Bank Structure and Policy
 Current Economic Environment
Targeted Audience:
Bank personnel who have not had a formal course in Economics and wish to increase their understanding of
economics as it relates to banking.
Duration:
3 Days
Sharjah | Jan 8-10
Methodology: Sep 30-Oct 2
Lectures, Exercises, Analyzing Current Events Abu Dhabi | Jan 15-17
Oct 14-16
Dubai | Sep 23-25
Return

24. Course
No:1105
INTERNATIONAL FINANCIAL
REPORTING STANDARDS (IFRS)
Objectives:
To familiarize participants with the IFRS standards and its implications for bank reporting and disclosure information.
Contents:
 Structure of IFRS
 IFRS framework for preparation and presentation of Financial Statements
• IAS 1: Presentation of Financial Statements
• IAS 7: Cash Flow Statements
• IAS 8: Accounting Policies, Change in Accounting Estimates and Errors
 Banking Standards
• IAS 32: Financial Instruments: Disclosure and Presentation 23
• IAS 39: Financial Instruments: Recognition and Measurement
• IAS 7: Disclosure in Financial Statements of Banks and similar Financial Institutions
Targeted Audience:
Senior Managers from finance and accounting , credit, treasury, internal control department of banks and regula-
tory bodies like Central Bank and the Ministry of Economy and Commerce.
Duration:
2 Days
Methodology:
Lecture, discussion and case studies Sharjah | May 27-28
Oct 14-15
Abu Dhabi | Feb 19-20
Nov 18-19
Dubai | Dec 16-17
Return

25. Course
No:1106 INTRODUCTION TO BANKING PRODUCTS AND OPERATIONS
Objectives:
Banking Products and operations places emphasis on the practical and real life scenarios a banker faces. We will
be dealing in a number of real life case studies which will provide a greater insights related to the operational role.
The course will involve group work and discussions. The program will encourage attendees to develop as a confident
employee upon returning to their work place.
Contents:
 Introduction to Banking
 We discuss in detail the active and passive products
 The corresponding business process, in particular Check Accounts, Deposits and Payment Transactions
 Credit and Debit Cards
 Bills (Collection, Purchase, Discount & Negotiation), Negotiable Instruments
 Remittance Products and Trade Products Introduction
24  Consumer and Mortgage Loans
 Corporate Finance Basics of Loans
 Laws applicable in Banking
 International, Regional and Local Laws
 Financial Crimes and Identity Theft
 Trust Services
 Safe Custody
 Risks Involved
Targeted Audience: Sharjah |Jan 15-17
Bank personnel who are relatively new to the profession. Apr29- May1
Sept 16-18
Duration:
Abu Dhabi |Jan 8-10
3 Days
Sep 23 -25
Dubai |Oct 14-16
Methodology:
Al Ain |Nov. 18-20
Lectures, Exercises, & Case Studies
Fujairah | June 10-12
Return

26. Course
No:1108 PRINCIPLES OF INTERNAL AUDIT IN BANKS
Objectives:
To enhance the skills of the participants relating to the audit and control in banks and to highlight the crucial role of
auditing as an important element in the management information system.
Contents:
 The central role of the internal audit department
 Types, scope and degree of control
 Audit programming
 Auditing various banking activities
 Implications of computerization 25
Targeted Audience:
Internal auditor or inspection department staff
Duration:
2 Days
Methodology:
Lectures, group discussions, and case analysis
Sharjah | Mar 18-19
Nov 25-26
Abu Dhabi | May 6-7
Dec 16-17
Return

27. Course
No:1109 RETAIL BANKING
Objectives:
 Understand various products and services under the segment
 Apply various rules and procedures governing the business
 Improve the operational efficiency in handling the product and services
 Enhance the marketing efforts and read the trends in competitive marketing
Contents:
 Fundamentals of personal and retail banking segments
 KYC and account opening procedures
 Operational and management aspects of the segments
26  Consumer lending and small business banking
 Mortgage lending
 Channel marketing
 Market practices and best practices and customer focus
Targeted Audience:
Customer Service officers and officers connected with functional operations
Duration:
2 Days
Methodology:
Discussion, interactive and presentations Sharjah | Feb 12-13
Sep 9-10
Abu Dhabi | Mar 4-5
Nov 11-12
Dubai |Nov 11-12
Return

28. Course
No:1110 STATISTICS FOR BANKERS
Objectives:
The scope of Statistics has been well recognized over the years but has very much expanded in the recent years
with the impressive progress in computers and research. The objectives are:
 To give basic knowledge of the subject and familiarity with techniques to use them effectively
 To give statistical and graphical tools that will help and improve the processes in an organization
 To facilitate in decision making process and analysis of data
Contents:
 Introduction
 Graphic Representation of Data (Bar Diagram, Histogram, Polygon)
 Measures of Central Tendency (Mean, Median, Quartiles, Mode)
 Measures of Correlation & Regression 27
 Time Series
 Theory of Probability
 MS Excel (Spreadsheet)
Targeted Audience:
All bank staff can attend this course
Duration:
3 Days
Methodology:
Lectures, class work and Lab exercises.
Sharjah | Jan 22-24
Jun 24-26
Abu Dhabi | Dec 23-25
Return

29. Course
No:1111 TRADE FINANCE- BASIC
Objectives:
This program introduces you to the fundamental principles of trade. Special emphasis is placed on topics of impor-
tance to you as a banker. A strong emphasis is placed on understanding the key elements of customer trade cycle
analysis.
Contents:
 Why Trade Finance
 Commercial Contracts and the Use of Inco Terms
 Commercial Documents
 The value of Document Title
 Methodologys of Payment
 Understanding Payment Risk – The Risk Ladder
28  Documentary Collections
 Documentary Credits
 Understanding Documentary Credit Process
 Responsibilities of Correspondent Banks in Trade
Targeted Audience:
Banking professionals who have not attended a formal course in Trade Finance and who wish to move and build
a strong career in Trade Finance.
Duration: Sharjah | Jan 29-31
3 Days Mar 11-13
Apr1-3 A
Methodology: Sep 23-25
Lectures, Exercises, & Case Studies Abu Dhabi | Feb 26-28
Jun 10-12
AL AIN | May 20-22
Fujairah |Mar 25-27
Return

30. Course
No:1112 TRADE FINANCE – ADVANCED
Objectives:
To impart advanced level training for Trade finance products and operations.
Contents:
 Standards of checking documents
 Types of Documentary credits
 Standby letter of credit
 Risks in International Trade
29
Targeted Audience:
All officers who have attended Trade Finance Basic course or Officers with at least 2 years experience
in Trade or Credit departments in Banks
Duration:
3 Days
Methodology:
Lectures, discussions and case studies.
Sharjah | Mar 4-6
June 3-5
Oct 7-9
Abu Dhabi |May 13-15
Sep 9-11
Return

31. Course
No:1113 DOCUMENTS EXAMINATIONS (ISBP)
Objectives:
 Understand how the practices articulated in UCP 600 are applied by documentary practitioners
 Determine compliance of documents with the terms of letters of credit
 Understand the impact of modifications or exclusions of provisions of UCP 600 on International Standard
Banking Practice
Contents:
 Preliminary considerations
 General principles
 Drafts and calculation of maturity date.
30  Documents ( Invoice, Shipping, Insurance, Certificate of Origin...)
Targeted Audience:
Trade finance, Documentary Credit, Audit... senior staff who should be familiar with UCP 600
Duration:
3 Days
Methodology:
Presentations, discussions, and group cases.
Sharjah | Jul 1-3
Dec 23-24
Abu Dhabi | Apr 1-3
Nov 4-6
Return

32. Course
No:1114 SWIFT MESSAGES
Objectives:
This course will give you an overview of SWIFT, its basics, its message standards and its main products and
services. It also provides you with the necessary foundations to enable you to attend more advanced courses.
Contents:
 What is SWIFT?
 Explain SWIFT message work flow between banks through SWIFT society
 How to identify your counterparties
 How to distinguish the SWIFT message standards and types
 About the SWIFT acknowledgement
 SWIFT Collection Messages
 About the documentary Credit Messages 31
Targeted Audience:
Banking professionals who may be involved in using SWIFT for regular transactions as well as professionals
who like to get an introduction to what is SWIFT system.
Duration:
2 Days
Methodology:
Lectures, Discussions,and Exercises
Sharjah | May 6-7
Abu Dhabi |Oct 21-22
Dubai | Nov. 18-19
Return

33. CREDIT MANAGEMENT
32 CORPORATE FINANCE &
PROJECT FINANCE PROGRAMS
Return to Index

34. CREDIT MANAGEMENT, CORPORATE &
PROJECT FINANCE PROGRAMS
Code Programs
1201 Basic Financial Calculations
1202 Credit Appraisal Techniques
1203 Credit Management 33
1204 Financial Statement Analysis
1205 Problem Loan Management
1206 Project Financing
1207 Real Estate Finance
1208 Securitization
1209 Syndicated Loans
1210 Working Capital Finance
Return to Index

35. Course
No:1201 BASIC FINANCIAL CALCULATIONS
Objectives:
This course provides a hands-on introduction to basic mathematics used in finance, including instruction in using
financial calculators and relevant Excel Financial Functions. Financial market participants who are unsure of their
math skills will find this course useful.
Contents:
 The time value of money
 Financial calculators and using them
 Mortgage, asset valuation
 Bond valuation
34  Cash flow analysis and calculations
Targeted Audience:
Retail and corporate staff with basic knowledge of accounting and mathematics.
Duration:
2 Days
Methodology:
Presentations, lectures, illustrations, exercises and case studies
Sharjah | June 10-11
Oct 14-15
Abu Dhabi |Jan 8-9
July 1-2
Return

36. Course
No:1202 CREDIT APPRAISAL TECHNIQUES
Objectives:
To give the participants a good grounding in the basics of credit analysis and business evaluation, and to develop
the skills required for their work in the commercial credit department.
Contents:
 Basic principles of bank credit
 Credit risk analysis through ratios and cash flow analysis
 Financial forecasting and sensitivity analysis
 Credit scoring
 Credit rating
 Cash flow lending
 Ensuring proper use of bank facilities 35
 Structuring of facilities
Targeted Audience:
Commercial loan officers with at least 6 months experience in the commercial credit department who wish to
enhance their knowledge about credit appraisal techniques
Duration:
3 Days
Methodology:
Lectures, exercises, and case studies Sharjah |Mar 4-6
Oct 21-23 A
Dec 23-25
Abu Dhabi | Apr 29- May 1
Nov 11-13
Dubai |Nov 4-6
Return

37. Course
No:1203 CREDIT MANAGEMENT
Objectives:
The objective of this course is to provide participants with adequate knowledge about the management of credit
portfolio in banks and insights into different phases of Credit Management.
Contents:
 Overview of Credit Management
 Regulatory Framework
 Credit Policy in Banks
 Prudential Norms
 Types of Borrowers
36  Documentation
 Credit Evaluation: Term Loans & Working Capital
 Credit Monitoring
 Follow up and Recovery Management
 Case Study
Targeted Audience:
Executives from corporate banking
Duration:
3 Days
Methodology: Sharjah | April 22-24
Lectures, Discussions and case studies Sept 23-25
Abu Dhabi | Mar 18-20
April 22-24
Dubai Nov. 25-27
Return

38. Course
No:1204 FINANCIAL STATEMENT ANALYSIS
Objectives:
The purpose of this course is to give the foundation for judging company performance, to assess creditworthiness
and to predict future financial performance from financial statements to be able to meaningfully interpret financial
reports, and construct measures of financial performance.
Contents:
 Overview of the purpose and structure of financial statements
 Reading and understanding the balance sheet and income statement
 Sources and applications of funds analysis
 Trend analysis / common size statements
 Ratio analyses/Du Pont model
 Preparing proforma financial statements 37
 Overview of Credit Analysis
 Liquidity of Short-Term Assets
Targeted Audience:
Lending personnel or management trainees with a basic knowledge of accounting. Junior commercial loan officers.
Duration:
3 Days
Methodology: Sharjah | Jan 29-31
Lectures, illustrations, exercises, and case studies May 20-22
Sep 30-Oct 2 A
Dec. 9-10
Abu Dhabi | Apr 8-10
Sep 16-18
Dubai | Sep 23-25
Return

39. Course
No:1205 PROBLEM LOAN MANAGEMENT
Objectives:
This course analyses the causes of problem loans and the methods to effectively control problem loans
Contents:
 Causes of Problem Loans and Costs
 Identification of Problem Loans and Measuring Delinquency
 Controlling Problem Loans
 Analysis of the Remedial Actions
 Strategy for Loan Recovery
 Mandate for Loan Recovery
38  Execution of Loan Recovery and System for Monitoring
 A Case study
Targeted Audience:
Commercial lending officers with a good understanding of credit analysis
Duration:
3 Days
Methodology:
Lectures, discussions, and case studies
Sharjah |Mar 11-13
Dec 16-18
Abu Dhabi |May 27-29
Sep 9-11
Return

40. Course
No:1206 PROJECT FINANCING
Objectives:
The course will provide you with an overview of the core principles of project finance. You will gain a greater insight
into Project Risks as well as grasp the crucial factors and techniques used in structuring project financings
Contents:
 Fundamentals and Rationale of Project Financing
 Analysis of Project Viability and Risk Management
 Security Arrangements and Legal Structure
 Role of Credit Ratings and Project Evaluation
 Ownership and Financial Structuring
 Legal Documentation and Funding Sources
 Lenders Perspective
 Sponsors Perspective 39
 Project Financing Case Study
Targeted Audience:
Staff working in commercial loans departments. It is a prerequisite for UAE nationals to have 2 years minimum
experience, and for others 3 years experience.
Duration:
3 Days
Methodology:
Lectures, exercises and discussions
Sharjah |May 13-15
Nov. 25-27
Abu Dhabi | Mar 25-27
Return

41. Course
No:1207 REAL ESTATE FINANCE
Objectives:
This course is an introduction to the fundamental concepts, principles, analytical methods & tools useful for making
investment & finance decisions regarding commercial real estate assets. This course will focus on the basic building
blocks & the ''micro'' level pertains to individual properties & deals.
Contents:
 Measuring Real Estate Returns
 Property Finance Risk Management
 Financing Instruments & Techniques
 Financial Structures: Development
 Financial feasibility: Developing the Business Plan
40  Securitization of Real Property Interest & Mortgages
Targeted Audience:
Executives in personal & corporate banking who finance real estate, and senior executive who wish to advance
their knowledge of real estate finance.
Duration:
3 Days
Methodology:
Case studies, presentations and interactive discussions
Sharjah | May 27-29
Nov. 18-20
Abu Dhabi | Apr 1-13
Dec 16-18
Return

42. Course
No:1208 SECURITIZATION
Objectives:
This course focuses on the fundamentals of securitization process and the methods to issue securitized assets
prudently and profitably. It also deals with the risks, pricing and valuation of securitized assets.
Contents:
 An Introduction to Securitization
 Rationale for Securitization and recognizing the Opportunity
 The players their contributions and Commitments
 Basic Structuring Rules & Basic Structures
 Servicing Requirements
 Identification of Risks and Mitigation including Credit enhancement
Legal and Regulatory Issues

 Accounting and Tax Issues
41
 Rating Agency Considerations
 Investor Issues
 Pricing a New Issue
 Case study
Targeted Audience:
Executives in structured finance department, and senior finance executives who want to gain an understanding of
securitization.
Duration:
2 Days
Methodology:
Lectures, exercises & use of financial calculator & spreadsheets.
Sharjah | Feb 26-27
Abu Dhabi | Oct 7-8
Return

43. Course
No:1209 SYNDICATED LOANS
Objectives:
To give the participants a good grounding in the requirement and process of loan syndication and to develop their
skills required for their work in the commercial credit department.
Contents:
 Characteristics of Loan Syndication
 Advantages and disadvantages to borrowers and banks
 Identifying strategies for syndicate participants and their roles
 Significant titles in Syndicate facilities
 Types of syndicated facilities
 Analyzing principal elements of the pricing structure
 Reviewing pricing strategies and the trade-off between price and structure
42  Loan agreements/documentation in syndication
 Evaluating how to negotiate the best deal
 Transfer mode in Secondary market
Targeted Audience:
Participants possessing knowledge of corporate credit.
Duration:
2 Days
Methodology:
Lectures and case studies
Sharjah | April 15-16
Abu Dhabi | Nov. 4-5
Return

44. Course
No:1210 WORKING CAPITAL FINANCE
Objectives:
To enable the participants to understand the various components of working capital and how to structure the
required finance
Contents:
 Working capital cycle
 Various components affecting working capital cycle
 Various products for working capital financing
 Structuring of the required facilities
 Precautions to be taken in working capital assessment
 Supervision & follow up for efficient utilization of working capital finance 43
Targeted Audience:
Executives in corporate banking department responsible for funding working capital
Duration:
2 Days
Methodology:
Lectures, illustrations and case studies
Sharjah |Apr 29-30
Abu Dhabi | Dec. 9-10
Return

45. BANKING
44
ENGLISH PROGRAMS
Return to Index

46. BANKING ENGLISH PROGRAMS
Code Programs
1301 Business Communication
1302 English for Bankers I
1303 English for Bankers II 45
1304 English Presentation Skills
1305 English Speaking Skills
1306 Professional Business Writing
1307 Report Writing Skills
Return to Index

47. Course
No:1301 BUSINESS COMMUNICATION
Objectives:
To introduce the fundamentals of good business communication
Contents:
 Communication theory
 Letters
 Persuasive communication
 Verbal communication skills
46
Targeted Audience:
This program is intended for those with a high level of English.
Duration:
3 Days
Methodology:
Lectures, exercises, role-plays and audio CD’s
Sharjah | Feb. 12-14
Oct 7-9
Abu Dhabi | Feb. 26-28
Oct 21-23
Dubai | Sep 30-Oct 2
Fujairah | Feb. 26-28
Return

48. Course
No:1302 ENGLISH FOR BANKERS I
Objectives:
To enable trainees to use English more effectively in a banking context
Contents:
 Revision of basic grammar structures
 Banking and finance vocabulary
 Correcting common English language errors
Targeted Audience: 47
This program is intended for those employed by banks with an elementary to intermediate level ability in the use
of English. An admission test may be required prior to acceptance.
Duration:
5 Days
Methodology:
Presentations, discussions, class work, role-plays and audio CD’s Sharjah |Jan 8-12
Mar 4-8
April 1-5
June 3-7
Oct 14-18
Abu Dhabi | June 10-14
Sept 9-13
Dec. 9-13
Dubai | Sept 16-20
Return

49. Course
No:1303 ENGLISH FOR BANKERS II
Objectives:
To develop and expand skills in all aspects of English relating to banking, business and finance
Contents:
 Reading, comprehension and vocabulary at an advanced level
 Planning and formatting emails
 Presentation practice
 Dealing with complaints
48 Targeted Audience:
This program is intended for those with a high level of English. They must have completed English for Bankers (I).
Duration:
5 Days
Sharjah | Feb 19-23
Methodology: Apr 15-19
Presentations, discussions, class work, role-plays and audio CDs May 6-10
Sep 9-13
Nov 11-14
Abu Dhabi | Jan 29- Feb 2
Mar 25-29
Apr 8-12
Jul 1-5
Dec 23-27
Dubai | Oct 21-23
Return

50. Course
No:1304 ENGLISH PRESENTATION SKILLS
Objectives:
To prepare and deliver effective professional presentations in English
Contents:
 Intensive revision of presentation techniques
 Language to navigate presentations
 Introduction, transition phrases, emphasis, conclusion
 Managing, answering questions, body language advice, combating nervousness
 Preparation of PowerPoint and handouts
 Organizing content
49
Targeted Audience:
Ideally participants will have some experience of giving presentations. All participants will prepare and give a
presentation at the end of the course.
Duration:
3 Days
Methodology:
Presentations, discussions, practical exercises and feedback
Sharjah | Mar 18-20
Nov 4-6
Abu Dhabi | Jan 15-17
May 13-15
Dubai | Nov 18-20
Al Ain |Sep 16-18
Return

51. Course
No:1305 ENGLISH SPEAKING SKILLS
Objectives:
Improve trainees’ ability to participate in conversations in English
Contents:
 Practicing general conversation tactics
 Asking questions and making enquiries
 Expressing opinions, likes and dislikes
 Using language to discuss current affairs
 Making small talk
 Practicing listening and pronunciation
50
Targeted Audience:
This program is intended for those with at least an intermediate level of English.
Duration:
5 Days
Methodology:
Presentations, discussions, practical exercises, role plays, group/pair work, audio CD’s and DVD’s
Sharjah | Jan 22-26
May 20-24
Dec. 9-13
Abu Dhabi | April 1-5
Nov. 4-8
Al Ain | Mar 11-15
Return

52. Course
No:1306 PROFESSIONAL BUSINESS WRITING
Objectives:
To plan and accurately compose business emails, letters, memos and reports
Contents:
 Organizing content and layout
 Using appropriate grammar and vocabulary
 Writing in a clear and concise business style
 Achieving an appropriate tone
Targeted Audience:
51
This program is intended for participants with at least an intermediate level of English.
Duration:
3 Days
Methodology:
Presentations, discussions, class work, role-plays, group/pair work
Sharjah | July 1-3
Dec 16-18
Abu Dhabi |May 27-29
Sep 23-25
Dubai | Nov 25-27
Return

53. Course
No:1307 REPORT WRITING SKILLS
Objectives:
To train the trainees in writing reports in a banking context
Contents:
 Basic writing skills
 Grammar and language of formal reports
 Type and structure of reports
 Presentation of data in various formats (graphs, figures, charts etc) within a report
 Writing and editing reports
52
Targeted Audience:
This program is intended for participants with at least an intermediate level of English.
Duration:
2 Days
Methodology:
Presentations, discussions, class work, role-plays, group/pair work
Sharjah | Jun 24-25
Sep 30-Oct 1
Abu Dhabi |Feb 12-13
Jun 24-25
Dubai | Dec 23-24
Al Ain | Apr 3-5
Return Return to Index

55. TREASURY & INVESTMENT
54
PROGRAMS
Return to Index

56. TREASURY & INVESTMENT PROGRAMS
Code Programs
1401 Assets Liabilities Management (ALM)
1402 Bank Assurance (Bancassurance)
1403 Business Valuation
1404 Capital Markets and Money Markets
1405 Foreign Exchange Basic
1406 FX & Money Markets - Advanced
55
1407 Derivatives
1408 Investment Banking
1409 Portfolio Management & Mutual Funds
1410 Private Banking
1411 Stock Market Analysis Valuation
1412 Treasury Management
1413 Fixed Income Analysis
1414 Structured Products NEW
1415 Corporate Banking
Return to Index

57. Course
No:1401 ASSET LIABILITY MANAGEMENT (ALM)
Objectives:
 To assist the course participants to understand the traditional, as well as the ever changing landscape of ALM
in banks and other financial institutions.
 To equip the participants to employ the traditional methods of identifying, measuring and managing risk and
to explore reviewed and up-to-date developments in risk measurement with emphasis on the management and
control of risk in banks and other financial institutions.
 To enable them to appreciate how the ALM process integrates with the overall strategy of the banks and to
discuss the goals, different risks and overall financial structure of the banks.
 To make the participants learn how risk management techniques are employed within the context of asset and
liability management (ALM).
Contents:
 Introduction to ALM: risk, return, ALM & ALCO
 Yield Curves: theories, types of curves and bootstrapping
56  Futures and Forwards: definitions, margins, mark to market, exchange traded Vs. OTC
 Forward Rate Agreements (FRAs): definition, terminology, applications
 Interest Rate Swap (IRS): definition, plain vanilla swaps, features of swaps, why enter into a swap?,
new issue arbitrage, IRS pricing
 Gapping: NIM & Duration: risk management applications, interest rate sensitivity, convexity
 Present Value of a Basis Point: identify risks, extending Gaps, Gaps and future equivalents
 VaR (Value at Risk): definition, probability, standard normal distributions, VaR methodologies, correlation
and covariance, Risk Metrics, simulations etc.
 Basel committee prescriptions for ALM
Targeted Audience:
Risk Managers and Analysts, Treasurers, Branch Managers, Fund Managers, Auditors, Controllers, Regulators, Legal
and Compliance Staff
Duration:
3 Days
Sharjah | Jan 22-24
Abu Dhabi | Sep 16-18
Methodology:
Lectures, discussions, exercises and case studies Dubai | Oct 21-23
Return

58. Course
No:1402 BANK ASSURANCE (BANCASSURANCE)
Objectives:
To familiarize the participants with the partnership relationship between a bank and an insurance company and to
understand the insurance industry and its various products which may be used by banks in their various departments.
Contents:
 Principles of General Insurance
 Insurance & Assurance: Basics
 Types of risks covered by insurance policies
 Types of insurance coverage and calculation, risk assessment, under writing
 Fixation of premium & claims management
 What is Bank Insurance Model ( BIM) or Bancassurance?
 How BIM differs from TIM (Traditional Insurance Model) 57
 Private bancassurance, a wealth management tool used globally
Targeted Audience:
Relationship managers, customer services managers, credit department staff, trade finance staff, marketing &
product development staff, insurance company personnel.
Duration:
2 Days
Methodology:
Lectures, exercises and case studies
Sharjah |Mar 25-26
Abu Dhabi | Nov. 25-26
Return

59. Course
No:1403 BUSINESS VALUATION
Objectives:
 To identify the rationale and scenarios for doing business valuations.
 To recognize the different methods used to value businesses.
 To cover the different methodologies and focus on the Discounted Cash Flow (DCF) method, projected free cash
flows, Weighted Average Cost of Capital (WACC) and terminal value.
 To conclude with an introduction to sensitivity and scenario analysis, which is used to improve the base case
valuation.
Contents:
 Introduction to business valuation and common valuation methodologies.
 Foundations of free cash flow: cash flow vs. free cash flow, determining free cash flow, reconciling free cash
flow with the consolidated statement of cash flow value drivers.
 The Weighted Average Cost of Capital (WACC): calculating the after-tax expected cost of debt, using CAPM
58 to calculate the expected cost of equity.
 THE DCF approach to business valuation: measuring shareholder value creation, discounting to find the value
of operations, determining the total entity or market value, determining the total value of equity and per-share
value of equity.
 Defining terminal value and its impact on the DCF valuation, methods for determining terminal value.
 Limitations of the DCF approach: sensitivity of DCF valuations to the assumptions made, using sensitivity
analysis to improve the base case valuation, scenario analysis and Monte Carlo simulations.
Targeted Audience:
Officers from Treasury, Investments, Private Banking, and Wealth Management (Participants must have good under-
standing of basic corporate finance)
Duration:
3 Days
Methodology: Sharjah | April 15-17
Lectures, illustrations, exercises and case studies. Abu Dhabi | July 1-3
Return

60. Course
No:1404 CAPITAL MARKETS & MONEY MARKETS
Objectives:
To equip the participants with the understanding of making differentiation between capital & money markets and
to develop the ability to employ different financial products in both the markets and valuation of these products.
Contents:
 Financial markets, local and international markets, money markets and capital markets
 The capital markets of GCC in general and of the UAE in particular including NASDAQ-Dubai, DFM & ADX
 Regulatory framework of capital markets internationally including the role of SEC, FSA in general and the role
of SCA and DFSA in the capital markets of UAE in particular
 Valuation of money market and capital market products including the concept of TVM, discounting and
compounding etc.
 Money markets and capital market products
 Stock valuation and stock market indices 59
 Bond valuation and concept of bond ratings
 Valuation of short term securities like T-Bills etc.
Targeted Audience:
Officers in treasury department, investment department, credit department & operations department
Duration:
2 Days
Methodology:
Lectures, exercises and case studies
Sharjah | Mar 4-5
Apr 22-23
Oct 14-15
Abu Dhabi | Jun 10-11
Dubai | Dec 9-10
Return

61. Course
No:1405 FOREIGN EXCHANGE BASIC
Objectives:
 To offer the participants basic understanding of the FX (Foreign Exchange) market and its framework.
 To familiarize the participants with the FX products, currency rates, major players & dealers in the FX market.
 To make the participants understand the factors determining currency rates, including currency volatility & risks.
Contents:
 The fundamentals of foreign currency exchange rates
 How foreign currencies are quoted and priced
 How much it costs to trade Forex
 How to calculate profits and losses
60  How leverage impact Forex trading
 The risks of Forex trading
Targeted Audience:
Junior Staff working in the Treasury Divisions, Remittances, FX & Foreign Trade Departments of Banks
Duration:
3 Days
Methodology:
Lectures, illustrations, exercises & spot quizzes.
Sharjah | Jan 8-10
Jun 3-5
Oct 7-9
Abu Dhabi | Jan 15-17
Nov 18-20
Dubai | Oct 14-16
Return

62. Course
No:1406 FX & MONEY MARKETS - ADVANCED
Objectives:
The aim of this course is to enable the participants how to analyze market dynamics, instruments & arbitrage and
hedging opportunities in the FX and money market.
Contents:
 Understand all FX & money market instruments including short-term interest rate products
 Learn how and why the FX markets fluctuate and the impact of central banks
 Manage interest rate and currency risk using money market instruments
 Design hedging strategies using swaps, FRAs, futures and options
 Identify arbitrage opportunities
 Understand the liquidity and capital implications of different funding sources for both liquidity desks or 61
in your treasury division
Targeted Audience:
Managers Corporate, Money Market Executives, Treasury Executives, Relationship Officers, FX Executives,
Accountants and Auditors, Finance Executives.
Duration:
3 Days
Methodology:
Illustrations, exercises & case studies.
Sharjah | Feb 12-14
Nov 25-27
Abu Dhabi |Feb 26-28
Sep 23-25
Dubai |Dec 16-18
Return

63. Course
No:1407 DERIVATIVES
Objectives:
Participants will learn the structure of all types of derivatives including forwards, swaps, futures, traded options, OTC
options, and warrants and convertibles.
Contents:
 Concepts of forwards, options and swaps
 Integrated swaps and fixed income products
 Valuation of forwards, options and swaps
 The central pricing methodologies for forwards and swaps, for all kinds of futures contracts, and alternative
models for pricing standard and exotic options
 Hedging principles and risk management
 Risk in derivatives books
62  The value at risk approach
 Use of credit derivatives
 The use of derivatives in investment management portfolios
Targeted Audience:
Derivatives traders and salespersons, product control and middle office staff, corporate treasury staff financial control
& risk management personnel, fund managers, private bankers and investment advisors, derivatives systems developers.
Duration:
2 Days
Methodology:
Case studies and workshop sessions.
Sharjah | May 20-21
Abu Dhabi | Oct 21-22
Return

64. Course
No:1408 INVESTMENT BANKING
Objectives:
 Understand corporate objectives and identify clients / prospects needs.
 Advise and recommend appropriate strategies or investment banking solutions to clients.
 Assess and evaluate different financing alternatives and valuation methodologies.
 Learn the process of effective negotiation.
Contents:
 What is investment banking?
 Distinction between Commercial & Investment banking
 Asset management
 The equity market
 The fixed income market
 Stock and bond offering
 Merger and acquisition
 Private placement and reorganization 63
 Corporate finance
 Euro market and European market
 Institutional sales and trading
 Securities regulations & ethics
 Investment banking scope in GCC and transactions
Targeted Audience:
Corporate finance professionals in investment banks, IB divisions of commercial banks, corporate and law firms.
Venture Capitalists, Strategic Planners, Management Consultants and other Strategic Consultants, Lawyers,
Accountants and Tax Specialists.
Duration:
3 Days
Sharjah | Jan 29-31
Sept 16-18
Methodology:
Abu Dhabi |Apr 22-24
Lectures, worked examples, case studies and role-play exercises to ensure participants'
understanding of the techniques being discussed. Dec 23-25
Return

65. Course
No:1409 PORTIFOLIO MANAGEMENT & MUTUAL FUNDS
Objectives:
 Understand the analytics necessary to manage a portfolio.
 Correctly implement an assortment of fixed income strategies.
 Correctly implement an assortment of equity strategies.
 Understand the interrelationships between strategies.
 Understand the portfolio performance parameters.
Contents:
 Overview of the Fixed Income Marketplace: stocks and bonds: how they differ, size and complexity of the world bond
market, bond math: concept of present value, bond price equation, three types of yield: coupon, current & YTM.
 Constructing a Fixed Income Portfolio: advantages for individuals: bonds vs. bond funds, advantages
for institutions: active vs. passive strategies.
 Bond Portfolio Strategies: buy and hold, bullets and barbells, butterflies, ladders, immunization, hedging.
64  Equity Portfolio Management: Overview of the capital markets, auction vs. dealer markets.
 Valuation Techniques: importance of earnings, the quality of earnings: a closer look, financial shenanigans:
playing games with numbers, getting behind the numbers.
 Mutual Funds: equity and fixed income.
 Securitized Products: mortgage backed securities, collateralized mortgage obligations, asset backed securities.
 Portfolio Performance Measurement.
Targeted Audience:
Junior Portfolio Managers, Money Managers, Research Analysts, Client Services Staff, Consultants, Individual and Institu-
tional Investors, Private Bankers and Financial Advisors, Research Staff Members of Banks and Financial Institutions.
Duration:
3 Days
Methodology:
Lecturers, case studies and exercises
Sharjah |Feb. 19-21
Abu Dhabi |June 3-5
Return

66. Course
No:1410 PRIVATE BANKING
Objectives:
Participants will learn the skills and techniques to:
 Design a successful private banking strategy to maximize profitability and efficiently compete in today’s market.
 Implement innovative marketing techniques to win new business and defend an existing client base.
 Use creative asset management products and services to meet specific client demands.
 Formulate innovative estate planning services to benefit both the client and the bank
Contents:
 Design a successful private banking strategy to maximize profitability and efficiently compete in today's market
 Implement innovative marketing techniques to win new business and defend an existing client base
 Various types of asset management products including Sharia’ compliant products
 Use creative asset management products and services to meet specific client demands 65
 Formulate innovative estate planning services to benefit both the client and the bank
 Trust and Waqf creation and tax implications
 Off-Shore accounts and tax implications
Targeted Audience:
Professionals and bankers in the areas of private banking, wealth management, relationship management,
investment management, trust management, department heads etc.
Duration:
2 Days
Methodology:
Presentations, lively discussions, real-life case studies Sharjah | Feb 26-27
Nov 11-12
Abu Dhabi | May 6-7
Return

67. Course
No:1411 STOCK MARKET ANALYSIS & VALUATION
Objectives:
 To familiarize the participants with the basic concepts of financial markets and its various tools and
techniques in order to facilitate the managers in managing their portfolio
 To make them aware about the functioning of securities market alongside the theories and concepts
involved in Stock market.
 To learn the mechanics of trading securities.
 To understand the valuation of common stock using fundamental a and technical analyses.
Contents:
 Overview of financial markets in general and capital markets in particular.
 Equity VS Debt?
 Common Stock valuation
66  Bond valuation
 Security Analysis: Fundamental VS Technical analysis, P/E , EPS and EBITDA
 Major Stock Exchanges of the world and their working mechanisms
 Stock market indices and how to interpret them
 Trading Systems in the stock exchanges of the world including of Nasdaq-Dubai, DFM, ADX
Targeted Audience:
Treasury, investment, private banking, and wealth management (The participants must have good understanding of
basic finance and financial management including financial markets).
Duration:
3 Days
Methodology:
Lectures, illustration, exercises and case studies
Sharjah | May 13-15
Abu Dhabi | May 27-29
Return

68. Course
No:1412 TREASURY MANAGEMENT
Objectives:
This course sets out to provide participants/delegates with a comprehensive understanding of how to manage
treasury affairs with a detailed look at the various financial instruments that can be traded.
Contents:
 Treasury management overview: corporate strategy and the treasurer, the role of the treasurer in raising capital,
money management and managing corporate risks.
 Treasury organization and structure, treasury control framework, treasury performance management, complying
with Sarbanes-Oxley, corporate credit ratings.
 Cash management objectives: cash flow forecasting, working capital management and optimization, excess
liquidity: short-term investing, investment objective, policies, guidelines, and the investment decision process.
 Money markets instruments: types of instruments, discount versus interest bearing securities, short-dated bonds,
funding securities acquisitions: the repurchase agreement, day count conventions and comparing rates of return, 67
Using longer-dated instruments: rolling down the curve, policy and objectives for short-term borrowing, short-term
borrowing instruments
 Bond risk management: interest rate exposure, what influences a bond's price?, Macaulay duration, convexity
adjustment, present value of a basis point.
Targeted Audience:
Senior staff in treasury department, investment department & branch managers with back ground in financial
markets products.
Duration:
2 Days
Methodology: Sharjah | Apr1-2
Lectures, exercises and case studies. Sep 9-10
Abu Dhabi | Feb 12-13
May 20-21
Return

69. Course
No:1413 FIXED INCOME ANALYSIS
Objectives:
 To develop knowledge, skills, and competencies in analyzing fixed income securities markets,
 To familiarize the participants with the concepts of bond pricing and their application.
 To gain an insight into fixed income securities in the framework of investment and risk management.
 To explain the concept of “Yield Curves” and how yield curves are used in bond pricing and for break-even analysis when
assessing alternative bond investments.
Contents:
 Overview of fixed income markets.
 Short-term VS long-term products
 Fixed income product types
 Bonds with options
 Essentials of yield curve
68  Bond investment & risk factors
 Overview of investment Risk, types of risks, role of rating agencies
 Interest rate/default/liquidity/yield-curve/volatility
 Bond price/bond Quote/Bond yield (YTM). - Fixed Income Analysis
 Bond Characteristics
 Bond trading mechanics, bond quotes
 Bond valuation , time value of money
 Understanding & calculating cash flows & DCF
 Fixed Income Analysis. - Calculating Yield, understanding cash flow, pricing bonds
Targeted Audience:
Officers from Treasury, investment, private banking, and wealth management. Anyone dealing with fixed income securities
Duration:
2 Days
Methodology: Sharjah |Dec 16-17
Lectures, illustrations, exercises and case studies Abu Dhabi |Apr 29-30
Return

70. Course
No:1414 STRUCTURED PRODUCTS
Objectives:
To provide participants with a clear understanding of the role of structured product vehicles and to demonstrate a
practical understanding of the core concepts behind structured products and the range of assets including sharia’
compliant products linked to structured products.
Contents:
 Identify mechanics of structured products
 Describe origins of interest in structured products
 Identify why issuers create structured products
 Evaluate investor interest in structured products
 Define special purpose vehicle
 Identify underlying assets used for SPVs
 Identify mechanics of popular structured products using Fixed Income - Foreign exchange - Equity - Credit -
69
Commodity- Hybrid products etc.
 Securitization of Sharia’ Compliant Islamic Products
 Current state of Structured Products used in UAE and its scope
 Debate trends in investment banking and evaluate role of hedge funds
 Analyze upcoming role of emerging market players
Targeted Audience:
Sales staff, traders, financial analysts, securitization market practitioners, portfolio risk managers, corporate
financiers, treasurers, credit risk managers and bank staff with basic understanding of financial market asset classes.
Duration:
2 Days
Methodology:
Illustrations, exercises and case studies
Sharjah | May 6-7
Abu Dhabi | Oct 14-15
Return

71. Course
No:1415 CORPORATE BANKING
Objectives:
To teach the participants to understand the success factors of corporate banking, how to use the planning process
to set goals, control costs and to increase the profitability of clients and sales channels.
Contents:
A comprehensive strategic management course for banking executives that will help them to:
 Design and implement a successful corporate banking strategy and maximize profitability in terms of risk
adjusted returns from scarce capital resources.
Design sectoral and customer planning systems to ensure that the best prospects are targeted and to
maximize share of wallet from these relationships.
Use the planning and budgeting process to increase the value of bank and control costs
 Build a competitive, client oriented sales organization and respond to the needs of corporate clients
by introducing client oriented products and product bundles
 Implement an effective rating system for corporate and cash flow based lending, understanding of RAROC, EVA
70 and risk adjusted pricing under Basel II.
 Streamline the bank’s credit policies and processes and optimize the cooperation between the credit department
and the sales organization.
 Identify and manage the major risk factors in corporate banking and implement an effective risk management
system.
Targeted Audience:
Heads of Corporate Banking, Corporate Banking Relationship Managers and Directors, Credit Managers and Direc-
tors , Corporate Debt Advisers and other banking professionals who need to understand corporate banking operations.
Duration:
3 Days
Methodology:
Lectures, worked examples, case studies and and role-play exercises
Sharjah | Apr 8-10
Nov. 4-6
Abu Dhabi |Feb. 19-21
Return Return to Index

72. Islam
ic Ban
king D
iplom
a
ploma
a nking Di
Higher B
HBD
Ba
nki
ng
Dip
lom
a

73. MARKETING SALES
72 & CUSTOMER SERVICE
PROGRAMS
Return to Index

74. MARKETING SALES & CUSTOMER SERVICE PROGRAMS
Code Programs
1501 Achieving Teller Excellence
1502 Breakthrough Customer Service
1504 Customer Relationship Management Corporate
1505 Customer Relationship Management Retail
73
1506 Ground Rules and Code of Ethics
1507 Marketing of Financial Services
1508 Telesales Skills
1509 Business Etiqutte NEW
1510 Government Relations Officer NEW
1511 New Banking Product Development
Return to Index

75. Course
No:1501 ACHIEVING TELLER EXCELLENCE
Objectives:
The program takes you through what a customer requires and desires from us as Bankers, and will equip you with
skills required to professionally deal with any service situation.
Contents:
 Introduction
 Customer satisfaction
 Customer Interaction cycle
 Handling unusual/unexpected situations
 Understanding customer requirements
 Product knowledge & benefit illustration
 Taking leads or referrals for cross selling
74  Mock Plays
Targeted Audience:
All tellers and front line staff of the branch, who have English language fluency or have attended our English
program modules.
Duration:
2 Days
Methodology:
Lectures, discussions and case studies.
Sharjah | Jan 29-30
Sep 18-19
Abu Dhabi | May 27-28
Dubai | Dec 23-24
Return

76. Course
No:1502 BREAKTHROUGH CUSTOMER SERVICE
Objectives:
To provide participants with concepts and practice exercises of quality customer service delivery in the
banking context.
Contents:
 Understanding the unique nature of banking service
 The customer service “experience” cycle
 Having a customer service mindset
 Valuing the internal customer
 Quality service-what’s in it for you?
Ideas on “breakthrough” customer service

75
Targeted Audience:
Functional staff who deal with customers and are responsible for service quality levels
Duration:
2 Days
Methodology: Sharjah | Feb 12-13
Illustrations, practice sessions, presentations, and action planning
Apr 15-16
Oct 14-15
Abu Dhabi | Jan 22-23
Apr 29-30
Dec 16-17
Dubai | Sep 16-17
Fujairah | Sep 9-10
Al Ain | Jun 24-25
Return

77. Course
No:1504 CUSTOMER RELATIONSHIP MANAGEMENT – CORPORATE
Objectives:
 To gain the understanding of the concept of CRM
 To equip the RMs / ARMs with the tools and techniques to develop an appropriate CRM strategy
Contents:
 The concept of relationship banking
 The market Intelligent Enterprise: principles
 Business etiquettes, communication, telephone manners etc.
 Design of CRM infrastructure: tools & techniques
 New customer acquisition / retention of existing customers
76  Follow up and cross selling of other products / para banking products
Targeted Audience:
Relationship Managers and Assistant Relationship Managers in Corporate banking
Duration:
2 Days
Methodology:
Lectures, case studies, exercises and experiential learning
Sharjah | Feb 26-27
Jun 24-25
Nov 25-26
Abu Dhabi | Jan 29-30
Sep 23-24
Dubai | Oct 7-8
Return

78. Course CUSTOMER RELATIONSHIP
No:1505
MANAGEMENT – RETAIL
Objectives:
 To gain the understanding of the concept of CRM
 To equip the RMs / ARMs / Customer Service officials with the tools and techniques to develop an appropriate
CRM strategy
Contents:
 The concept of relationship banking
 The market Intelligent Enterprise: principles
 Business etiquettes, communication, telephone manners etc.
 Design of CRM infrastructure: tools & techniques
 New customer acquisition/retention of existing customers 77
 Handling of customer complaints
Targeted Audience:
Relationship Managers, Assistant Relationship Managers, Customer Service Executives in retail banking
Duration:
2 Days
Methodology:
Lectures, case studies, exercises and experiential learning
Sharjah | Mar 18-19
Jun 3-4
Dec. 9-10
Abu Dhabi | Feb. 12-13
Oct 21-22
Dubai | Nov. 11-12
Return

79. Course
No:1506 GROUND RULES & CODE OF ETHICS (GRACE)
Objectives:
To bring about professionalism in terms of finer understanding of Ethical practices in Financial Services Industry.
Contents:
 Professional Practices/Professional conduct in Banks Bank’s leadership role in implementing Code of Ethics
 Regulatory Requirements on Ethics in banks Service Rules Regulation and Ground Rules Self Regulation
Bank’s information confidentiality Steps to counter insider trading Conflict of interest –Types – Ground
Rules to curb conflict of Interest.
 Internal code of conduct
78
Targeted Audience:
All bank staff especially customer services department and operation departments.
Duration:
2 Days
Methodology:
Lectures, video films, exercises and discussions
Sharjah |May 6-7
Abu Dhabi |Sept 18-19
Return

80. Course
No:1507 MARKETING OF FINANCIAL SERVICES
Objectives:
To impart sales professionals a standardized approach towards of marketing of financial services.
Contents:
 Marketing Management-Meaning, importance and functions, Financial Services-Distinct characteristics
 Test marketing- Distribution of Financial products
 Role of Promotion in Marketing New financial Products and marketing Pricing of Bank’s financial Products.
 Marketing Information systems Role of DSA’s in Marketing
 Live case studies.
79
Targeted Audience:
Staff from marketing department, customer services department, product managers.
Duration:
2 Days
Methodology:
Lectures, video films, exercises and discussions
Sharjah | Jan 15-16
Oct 7-8
Abu Dhabi | Apr 8-9
Dec. 23-24
Return

81. Course
No:1508 TELESALES SKILLS
Objectives:
 A clear understanding of the key skills of good telephone etiquette
 Understanding how every individual who uses the telephone represents the company's overall image
 Enhancing your verbal and vocal skills
 The seven steps of a telesale
 Identifying the most common objections and exploring ways to overcome them
Contents:
 Differentiating Your Organization From The Competition
 Ensuring The 'First Impression' Is 'A Lasting Impression' - For All The Right Reasons
 Using Positive Language
 Using The Correct Sequence
 How To Sell Professionally
80  Prospecting & Hunting For New Business
 Why People Buy
 Identifying Customer Needs
 Key Questioning Techniques
 Understanding The Telephone Selling Process
 Developing Scripts - Using Variations Of Your Script - Practical Applications
 Objections - Obstacles or Opportunities?
 How To Handle Objections
Targeted Audience:
Staff who need to develop their telephone selling techniques
Duration:
1 Day Sharjah |April 1
July 1
Methodology: Abu Dhabi |Mar 4
Lectures, group discussions, case studies and role plays Sep 9
Return

82. Course
No:1509 BUSINESS ETIQUTTE
Objectives:
 To learn the hidden value – and priceless potential – of image, etiquette and protocol and how they can make
a difference in business.
 To change the employees into a team of skilled professionals promoting your company with precision and style.
Contents:
 Networking for Success
 Dress code and professional attire
 Common faux pas for men and women at their professional attire
 Business etiquette global rules for a positive first impression
 Professionalism and a philosophy of life 81
 Business etiquette as a life attitude
 Types of business receptions
 Dress code upon business social events
Targeted Audience:
Bank employees who required this program
Duration:
2 Days
Methodology: Sharjah | April 22-23
Lecturers, group discussions Oct 21-22
Abu Dhabi |May 6-7
Dec. 9-10
Dubai | Sept 23-24
Return

83. Course
No:1510 GOVERNMENT RELATION OFFICER
Objectives:
To equip the government relations officers with the required skills and knowledge to get the job done and to update the candi-
dates with the latest roles and regulation concerning related government bodies.
Contents:
 Role of Government Relations Officer (GRO)
 Rules and regulations of central bank, Ministry of Labor, Immigration, and other government entities.
 Overview of IT systems used in related government entities.
 Qualities for Successful GROs
82  Building Good Relationships with the government offices
Targeted Audience:
Public relations officers and other key personnel in the organization whose work involves in clearing paperwork with government
entities.
Duration:
2 Days
Methodology:
Lecturers, group discussions
Sharjah |April 29-30
Abu Dhabi |Nov. 25-26
Return

84. Course
No:1511 NEW BANKING PRODUCTS DEVELOPMENT
Objectives:
To provide participants with an integrated framework for the development of new banking products and financial
services, starting with idea generation and ending with successful launch and control of these products and services.
Contents:
 New product strategy
 Generation and evaluation of new ideas and concepts
 Testing of new product and marketing strategy development
 Business analysis and market testing.
 Commercialization and brand identity
 Customer adoption process 83
 Case analysis
Targeted Audience:
Senior bankers involved in planning for and marketing of new products and services.
Duration:
2 Days
Methodology:
Structured presentations, group discussions, situation analysis and cases studies
Sharjah | Apr 8-9
Sep 9-10
Abu Dhabi | Nov 18-19
Dec 9-10
Return Return to Index

85. HUMAN RESOURCES
84 MANAGEMENT & LEADERSHIP
PROGRAMS
Return to Index

86. HUMAN RESOURCES MANAGEMENT & LEADERSHIP
PROGRAMS
Code Programs
1601 Bank Branch Management Skills
1602 Coaching and Mentoring
1603 Effective Communication Techniques
1604 Effective Leadership Skills
1605 Interview and Selection Techniques 85
1606 Negotiation Skills
1609 Stress Management
1610 Team Building
1611 Time Management
1612 Emotional Intelligence
1613 Performance Management
1614 Six Sigma NEW
1615 Total Quality Managament NEW
Return to Index

87. Course
No:1601 BANK BRANCH MANAGEMENT SKILLS
Objectives:
In the highly competitive market, banking environment, profit orientation, efficiency and effectiveness of branches of
all banks would be under focus. The program is designed to assist Branch Managers and Senior Managers to
identify new business, retain existing business & manage human resources. This program will also enhance the
interpersonal skills and emphasize customer relationship and service quality.
Contents:
 Introduction to current business environment and realities
 Effective leadership skills
 Business development strategies
 Customer relationship management and service quality
 Negotiation skills and conflict management
86  Motivational strategies
 Team Building
 Performance management & measurement process
 Profit planning- managing the revenue line
 Time management & delegation
 Effective communication & Interpersonal skills
 Mock plays
Targeted Audience:
Branch Managers & Senior Officers
Duration:
3 Days
Methodology: Sharjah |April 22-24
Lectures, discussion and case studies Abu Dhabi |Nov 11-13
Dubai |Oct 14-16
Return

88. Course
No:1602 COACHING AND MENTORING
Objectives:
 Motivating staff, raising their engagement levels
 Eliminating fear helping them in taking actions
 Improving performance by taking more ownership
 Taking interest in people development
 Listen and communicate effectively
 Identify coaching opportunities
 Help subordinates agree and achieve stated goals
 Develop coaching skills beyond personal comfort zone
Contents:
 Coaching versus mentoring & leadership
 Setting goals and gaining commitment
 GROW model 87
 Employee engagement
 Driving performance through coaching
 Team dynamics, and motivation
 Developing high performance
 Action plan
Targeted Audience:
Supervisors, Managers, Branch Managers and Team leaders
Duration:
2 Days
Methodology:
Presentation, discussion, roll-plays, and group case studies Sharjah | Feb 19-20
Sep 23-24
Abu Dhabi | May 13-14
Return

89. Course
No:1603 EFFECTIVE COMMUNICATION TECHNIQUES
Objectives:
 Gain skills for influencing within meetings and other group environment
 Learn about your social style and how to deal with other styles
 Facilitate and Influence with questioning skills
 Recognize & create impact with body language
 Recipe and key ideas to motivate others through communication
Contents:
 Developing personal Impact
 The key to communicating more effectively
 Understanding tools and techniques of communication
 Creating Impact with interpersonal communication
 Application of learning in the work environment to create the desired outcome.
88  Communication theory
 Objectives of communication
 Building Rapport with the target
 Communication Types
 Body language & communication
Targeted Audience:
Officers working in the customer service departments, sales, and receptionists and administrative personnel
Duration:
2 Days
Methodology:
Lectures, group discussions, case studies & role-plays Sharjah | Jan 22-23
Nov 11-12
Abu Dhabi | Mar 18-19
Jun 3-4
Return

90. Course
No:1604 EFFECTIVE LEADERSHIP SKILLS
Objectives:
 Goal setting & performance management process
 Team work and the importance of internal partnership
 Leadership
 Delegation/Performance
 Effective communication
 Coaching/feedback skills
 Individual and team motivation
 Coaching for results
Contents:
 Understanding good leadership behaviors
 Learning the difference between leadership and management 89
 Defining qualities and strengths
 Polishing interpersonal skills and communication skills
 Learning about commitment and effectiveness
 Making key decisions
 Stress management
 Empowering, motivating and inspiring others
 Leading by example
Targeted Audience:
Middle to senior management and customer service department heads & Branch Managers
Duration:
3 Days
Sharjah | Mar 11-13
Nov 18-20
Methodology:
Abu Dhabi | Feb 19-21
Lectures, case studies, exercises and experiential learning
Jul 1-3
Return

91. Course
No:1605 INTERVIEW AND SELECTION TECHNIQUES
Objectives:
 Clarification of attitudes on principles of recruitment and selection based on pre-work reading material
 Plan, prepare and conduct a selection interview
 Analyze a resume
 Receive feedback on interviewing skills and techniques
 Assess and select the best candidate
 Know how to analyze a particular job and develop a job description and person specification
 Understand the importance of the induction program to complete the recruitment and selection process
Contents:
 Engage in and handle face-to-face interaction
 Prepare effective and easy interview preparation steps
 Develop an interviewing strategy and to open and close an interview
 Implement consistent recruiting, screening and hiring procedures
90  Uncover the areas in which the interviewee needs improvement and has strengths
 6 steps of conducting an effective interview
 Best practices/sharing challenges
 Listening skills
 Questioning and summarizing skills
 Types of interview
 Methods for attracting candidates
 Methods to control the interview
 Identify with the core competencies needed for the particular position
Targeted Audience:
All Employees in HR and Recruitment Departments
Duration:
2 Days
Sharjah | Mar 25-26
Methodology: June 10-11
Lectures, discussions, case studies & exercises Abu Dhabi |Mar 11-12
Return

92. Course
No:1606 NEGOTIATION SKILLS
Objectives:
 To understand and appreciate the nature of negotiation and where it fits into dealing with suppliers
 To understand and appreciate the process of negotiation and be able to identify the key stages
 To go through and appreciate the planning for negotiation
 To be able to use appropriate techniques and tactics in negotiation
 To be able to use appropriately the skills of questioning, listening and summarizing in a negotiation
 To examine and analyze different negotiating situations in order to determine the best way of getting the desired result.
 To be aware of the cross cultural approaches and differences in negotiations.
Contents:
 Defining negotiation
 Planning & preparing for negotiation
Communication in negotiation

 Negotiation strategies 91
 Tactics & counter tactics
 Negotiating across cultures
 Stages of negotiation
 Differences in behavioral styles—passive, aggressive and assertive
 Identifying techniques for improving self-esteem
 Improving communication with different social styles
 Risks and benefits in becoming assertive
 The role of social styles in assertive communication
Targeted Audience:
Bank Employees who require this program to enhance their negotiation skills
Duration:
2 Days Sharjah | Feb 14-15
Dec 16-17
Methodology: Abu Dhabi | May 20-21
Lectures, case studies, exercises and experiential learning Dubai | Sep 30-Oct 1
Return

93. Course
No:1609 STRESS MANAGEMENT
Objectives:
Stress occurs for a host of different reasons. This program begins with an examination of the causes of stress, a brief
history of stress study, and a self-diagnostic tool with which participants will pinpoint their biggest stressors: time
management issues, communication with co-workers etc.
Contents:
 Understand the study of stress and its impact
 List tactics for successful time management
 Explain how to prioritize and determine what is really important
 Demonstrate techniques for interacting with difficult people
92  Employ physical and mental techniques for coping with stress
 Create reachable goals
 Begin implementing goals created during the session
Targeted Audience:
All middle-senior executives
Duration:
1 Day
Methodology:
Lectures, group discussion, case studies & role-plays
Sharjah | May 20
Oct 7
Abu Dhabi | Jun 24
Return

94. TEAM BUILDING
Course
No:1610
Objectives:
 Develop your teams to maximize their strengths and enhance productivity
 Optimize organization and work design for success in service delivery teams
 Motivate your team with effective performance measurement
 Integrate your leadership responsibilities, competencies and behaviors into your management role
 Offer insights into the behavioral processes through which teams evolve in business organizations and the
specific behavioral initiative be the members that fortify the team.
Contents:
 Modeling key behaviors of effective leadership
 Optimizing team processes
 Identifying dimensions of difference
 Managing measures to affect performance
93
 Applying leadership practices and commitments for maximum payoff
 Motivating people to stay
 Defining “teamness” in terms of organizational beliefs, norms, values and behavior
 Perceiving the unity organization and the self.
 Institutionalizing the team building dynamic.
Targeted Audience:
Bank staff at any level with at least 1year experience.
Duration: Sharjah | Mar 4-5
2 Days Oct 21-22
Abu Dhabi | Jan 22-23
Methodology: Sep 30-Oct 1
Lectures, exercises, discussions, and videos.
Dubai | Nov 4-5
Al Ain | Jan 29-30
Fujairah | Oct 14-15
Return

95. Course
No:1611 TIME MANAGEMENT
Objectives:
This course will enable the participants to:
 Identify their own job objectives, key result areas and short-terms targets.
 Set priorities and keep to them.
 Maximize their use of time through proven scheduling techniques.
 Reduce wasted time through better handling of visitors, telephone calls, paperwork, meetings and interruptions.
 Delegate more effectively.
 Recognize and overcome time stealers.
Contents:
 Time as a resource
 Time stealers
94 

Analyzing your use of time
Planning and objective setting
 Time management strategies
Targeted Audience:
All bank employees who wish to improve their skills and techniques to effectively manage their time.
Duration:
2 Days
Methodology: Sharjah | Mar 18-19
A Series of lectures, films and practical exercise to enable participants to:
Nov 4-5
 Keep and analyze a detailed log of their time use over a two weeks period
Abu Dhabi | Feb 26-27
 Write specific key result areas, performance standards and short-term targets
Apr 22-23
for their own jobs
Dubai | Nov 25-26
 Feel the benefits of using time management techniques
Al Ain | Dec 16-17
Fujairah | May 13-14
Return

96. Course
No:1612 EMOTIONAL INTELLIGENCE
Objectives:
 Learn the importance of leadership in emotional intelligence
 Analyze your own emotional intelligence quotient
 To understand the elements of Emotional Intelligence
 To understand how to manage your own emotional reactions to achieve desired results
 To learn how to increase your ability to communicate and motivate others, based on understanding their emotions
 To gain awareness of how to increase morale and inspire high performance
 To learn to deal with daily work and personal pressures more productively
Contents:
 Utilize the techniques of being emotionally intelligent while dealing with people
 Improve work life balance
 The 3 dimensions of competence at work
 Emotional Intelligence and its role in work 95
 Key competencies that enable someone to be emotionally intelligent
 The art of engagement
 Social and motivation styles
Targeted Audience:
All bank employees can attend this course
Duration:
2 Days
Methodology:
Lectures, group discussions, and case studies
Sharjah | Apr 29-30
Abu Dhabi | Mar 25-26
Return

97. Course
No:1613 PERFORMANCE MANAGEMENT
Objectives:
 To align organization goals with individuals objectives
 To motivate staff through cost effective strategies
 To update the knowledge of modern day’s managers about the latest management thinking on performance .
 To sharpen the skills of supervisors in assessing the performance of staff
 To develop appropriate attitude towards performance measurement and management
Contents:
 Roles and responsibilities of individuals and managers in performance management process
 Application of pragmatic tools and techniques to develop the performance culture within their units
 Goal setting and taking ownership of performance objectives
 Importance on ongoing feedback
 Reward performance appropriately
96  Defining standards of performance and setting benchmarks
 Designing and installing effective performance measurement systems
 Conducting performance appraisal discussions
Targeted Audience:
Managers and Heads of departments of various operations, especially HRD and trainers
Duration:
2 Days
Methodology:
Lecture, group discussion and case studies
Sharjah | April 1-3
Sep 30- Oct1
Abu Dhabi | April 15-16
Return

98. Course
No:1614 SIX SIGMA
Objectives:
To diagnose the scope of the project, the evaluation process, developing, and analyzing as well as, optimization
of processes.
Contents:
 History of Six Sigma
 How is Six Sigma different
 Six Sigma levels
 Deployment
 Design for Six Sigma
 DMAIC 97
Targeted Audience:
Project Managers, Operation Managers, Project Leaders, Team Leaders, Project Engineers, IT Consultants
and HR Managers etc.
Duration:
3 Days
Methodology:
Lectures, group discussions, and case studies
Sharjah | May 20-22
Abu Dhabi | Apr 1-3
Return

99. Course
No:1615 TOTAL QUALITY MANAGEMENT (TQM)
Objectives:
It involves the understanding of the importance of TQM from human resources, assets and wealth management
perspective. Therefore, TQM is an absolute necessity if an organization wishes to remain competitive and relevant,
especially in today’s global competition for customers, market and global economy.
Contents:
 Define key concepts related to TQM
 Identify the benefits of TQM
 Identify the steps of the Total Quality Management TQM process cycle
 Identify the tools used to measure the output of the process cycle
 Identify the various facts of benchmarking
 Involvement, Empowerment, and Commitment by management and all employees
 Meeting customer requirements
98  Strive for Reducing development cycle times
 Improvement through team effort
 Reducing product and service costs
 Systems to facilitate improvement
 Line management ownership
 Recognition and celebration
 Challenging quantified goals and benchmarking
 Focus on processes / improvement plans
Targeted Audience:
Supervisory Level
Duration:
3 Days
Methodology: Sharjah | May 27-29
Lectures, group discussions, case studies
Abu Dhabi |Sep 16-18
Return Return to Index

101. ISLAMIC BANKING
100
PROGRAMS
Return to Index

102. ISLAMIC BANKING PROGRAMS
Code Programs
1701 Development of New Islamic Banking Products
1702 Introduction to Islamic Banking
1703 Islamic Accounting Standards
1705 Islamic Capital Markets 101
1706 Islamic Credit Products
1707 Islamic Investment Products
1708 Islamic Jurisprudence of Financial Transactions
1709 Islamic Project Finance
1710 Liquidity Risk Management in Islamic Banks
1711 Achieving Sales Excellence in Islamic Banks NEW
Return to Index

103. Course
No:1701 DEVELOPMENT OF NEW ISLAMIC BANKING PRODUCTS
Objectives:
 To familiarize the participants with the shari’ah and legal principles for Islamic product design
 To explore the opportunity for structuring new Islamic banking products
 To enable Islamic bankers to identify the requisites for Islamic product structuring
 To outline the challenges in the launching and marketing of new products
Contents:
 An overview of Islamic products structures
 Requisites for Islamic financial engineering: Shariah, legal, market knowledge, conventional product knowledge
 Approaches to structuring and developing new products: Role of shari’ah advisors, lawyers, marketing
considerations, challenges
 New product structuring for different sectors; retail, corporate, liquidity management, wealth management,
102 government, corporations
 Standardization in new product design
Targeted Audience:
Senior bankers with a good understanding of Islamic finance principles and contracts.
Bankers involved in planning for development and marketing of new products and services.
Duration:
3 Days
Methodology:
Lecture, presentations, discussions, exercises and case studies
Sharjah | Jul 1-3
Abu Dhabi |Apr 15-17
Return

104. Course
No:1702 INTRODUCTION TO ISLAMIC BANKING
Objectives:
 To familiarize the participants with the guiding principles of Islamic banking and finance
 To offer a clear understanding of the legal and shari’ah framework of Islamic finance industry
 To enable the bankers to analyze the mechanism of fund management in Islamic bank
 To explain the techniques used in different product structure
Contents:
 The fundamental and guiding principles of Islamic banking and finance
 Shari’ah supervision and guidance, regulation, industry analysis
 Islamic bank structure, Islamic vs conventional banking
 Financing techniques used for products structure
 Fund management in Islamic banks 103
 Types of deposits
Targeted Audience:
Commercial banks employees in general and Islamic banks employees in particular who need to be introduced
to the basics of Islamic banking and finance
Duration:
2 Days Sharjah | Jan 15-16
Mar 18-19
Methodology: May 27-28
Lectures, presentations, discussions, exercises and case studies Oct 21-22
Abu Dhabi | Jan 8-9
May 13-14
Sep 30-Oct 1
Dubai | Oct 14-15
Al Ain |Feb 12-13
Return

105. Course
No:1703 ISLAMIC ACCOUNTING STANDARDS
Objectives:
 To familiarize the participants with broad framework of accounting and financial reporting issues in Islamic banks
 To outline the Islamic Accounting Standards developed by the Accounting & Auditing Organization for Islamic Financial
Institutions (AAOIFI)
 To provide detail analysis of a number of Standards to explain how they have tackled the financial reporting issues in Islamic
banks
Contents:
 Objectives of Financial Accounting for Islamic bank
 Financial Statement of an Islamic Bank
 International Accounting Standards (IAS) and Islamic Banking Operations
 The establishment of AAOIFI and the objectives and concepts of financial reporting for Islamic banks
104  General presentation and disclosure in the financial Statements of Islamic banks
 Accounting standards for murabaha, ijarah, istisna’a, mudarabah, musharakah, and Investment Accounts
Targeted Audience:
Bankers involved in the Accounting, Financial control and Auditing functions of Islamic banks.
Audit firm professionals and regulators who supervise and inspect Islamic banks.
Duration:
3 Days
Methodology:
Lectures, presentations, discussions, exercises and case studies
Sharjah | Mar 25-27
June 24-26
Abu Dhabi | April 8-10
Return

106. Course
No:1705 ISLAMIC CAPITAL MARKETS
Objectives:
 To familiarize the participants with the dynamics of Islamic capital markets
 To develop a detailed understanding of Islamic sukuk structures
 To provide in-depth analysis of the role of sukuk in fund mobilization and project financing
 To highlight the structure of Islamic investment funds and Islamic market indexes
Contents:
 An overview of Islamic capital markets
 Shari’ah guidelines for investment and debt trading
 Comparison between sukuk and conventional bonds
 Sukuk and their role in Islamic finance 105
 AAOIFI standards for sukuk structures- case studies
 Investment in stocks
 Islamic market indexes – Dow Jones Islamic Indexes
 Islamic money market instruments
Targeted Audience:
Functional managers and investment executives, project and corporate finance officers, marketing officers, supervi-
sory level staff and senior bankers
Duration:
2 Days
Methodology:
Lectures, presentations, discussions, exercises and case studies Sharjah | May 20-21
Nov. 4-5
Abu Dhabi | June 24-25
Return

107. Course
No:1706 ISLAMIC CREDIT PRODUCTS
Objectives:
 To familiarize the participants with the shari’ah principles and parameters for structuring products in Islamic banks
 To explain the Islamic credit concepts and techniques of structuring credit products
 To demonstrate in-depth analysis of credit products in Islamic banks
 To equip the participants with skills to identify the risk considerations in Islamic credit products
Contents:
 An overview of the Islamic Credit Products
 Types of credit cards in Islamic banks, structural differences, profit calculation
 Use of murabahah as an alternative to credit products in conventional banks
 Personal finance- (liability transfer-cash financing) in Islamic banks
 Home Finance Products- Istisna’a, Ijarah, Forward Ijarah, Diminishing Musharakah
106  Letter of credit in Islamic banks
 Islamic credit products and the shari’ah supervision and controls
 Risks related to credit products and ways to mitigate the risks
Targeted Audience:
Islamic banks employees in general and commercial banks employees in particular who need to be introduced to
Islamic banking products and services
Duration:
2 Days
Methodology:
Lectures, presentations, discussions, exercises and case studies
Sharjah | Mar 11-12
Sep 30-Oct 1
Abu Dhabi | Mar 4-5
Return

108. Course
No:1707 ISLAMIC INVESTMENT PRODUCTS
Objectives:
 To familiarize the participants with Islamic investment concepts and techniques of structuring investment products
 To demonstrate in-depth analysis of investment products in Islamic banks
 To analyze the equity screening techniques in Islamic finance and ways of structuring Islamic investment funds
 To equip the participants with skills to identify the risk considerations in Islamic investment products
Contents:
 An overview of the Islamic investment guidelines
 Investment techniques in Islamic finance
 Wealth management in Islamic banks
 Investment deposits in Islamic banks; Mudarabah, wakalah and murabahah deposits
 Equity Investing-Equity Screening, Islamic investment funds
 Takaful (Islamic insurance)
107
 Risk in Islamic investment products and ways to mitigate the risks
Targeted Audience:
All banks employees in general and investment and treasury staff in particular who need to be introduced to
Islamic banking products and services.
Duration:
2 Days
Methodology:
Lectures, presentations, discussions, exercises and case studies
Sharjah | Jan 22-23
Jun 10-11
Abu Dhabi | Mar 11-12
Return

109. Course
No:1708 ISLAMIC JURISPRUDENCE OF FINANCIAL TRANSACTIONS
Objectives:
 To familiarize the participants with the Islamic jurisprudence law concerning financial transactions
 To explain the general shari’ah rules concerning Islamic financing contracts
 To outline the general shari’ah rules concerning sales contracts and types of permissible and prohibited sales in
Islamic financial transaction
 To analyze the classical Islamic contracts and their application in modern Islamic finance transactions
Contents:
 Introduction of religious law (shari’ah and fiqh)
 Islamic law on riba and gharar and their relevance in modern finance transactions
 Rules governing: the options (khayar), the promise (wa’d), default and delay in payment
 Sales contracts, permissible and prohibited sales and their implications in modern financial transactions
108  Rules governing Islamic contracts: mudarabah, musharakah, murabahah, ijarah, salam, istisna’a, wakalah,
kafalah, rahn
Targeted Audience:
Commercial bank employees in general and Islamic bank employees in particular who want to gain in-depth knowl-
edge of shari’ah laws concerning financial transactions.
Duration:
2 Days
Methodology:
Lectures, presentations, discussions, exercises and case studies
Sharjah | Mar 4-5
Sep 23-24
Abu Dhabi | Jan 29-30
Return

110. Course
No:1709 ISLAMIC PROJECT FINANCE
Objectives:
 To familiarize the participants with the fundamental principles, practices and issues in Islamic project financing
 To enable the participants identify the techniques used in Islamic project finance structuring
 To outline the methodology to evaluate the project cash flows, assess and evaluate project risks
 To highlight issues related to project structures, documentation and shari’ah compliance
Contents:
 Project appraisal and shari’ah compliance process
 Processing of the project
 Cash flow
 Assessment and structuring
 Documentation, shari’ah compliance 109
 Risk management
Targeted Audience:
Investment managers, treasury staff, credit officers risk managers and marketing executives who want to gain
insight in to Islamic project finance principles.
Duration:
2 Days
Methodology:
Lectures, presentations, discussions, exercises and case studies
Sharjah |Apr 15-16
Nov 18-19
Abu Dhabi | Oct 7-8
Return

111. Course
No:1710 LIQUIDITY RISKS MANAGEMENT IN ISLAMIC BANKS
Objectives:
 To familiarize the participants with the types of risks involved in Islamic product structures and way to mitigate
the risks
 To provide comprehensive understanding of the concept of liquidity risk management in Islamic banks
 To analyze the techniques and tools used for liquidity management by Islamic financial institutions
Contents:
 An overview of the financial risks
 The nature of Islamic finance and risks involved
 Risks in Islamic banks: Credit risk, Operational risks, Market risks, Liquidity Risks
 Shari’ah-intrinsic risk mitigation techniques
 Concept of asset liability management as it applies to an Islamic bank
110  Liquidity management in Islamic banks with special emphasis on the issues faced
 Tools applied for liquidity management
 Inter-bank liquidity management techniques
Targeted Audience:
Treasury, credit risks, compliance and strategic management staff
Duration:
2 Days
Methodology:
Lectures, presentations, discussions, exercises and case studies
Sharjah | May 13-14
Dec 16-17
Abu Dhabi | Jun 10-11
Return

112. Course ACHIEVING SALES EXCELLENCE
No:1711
IN ISLAMIC BANKS
Objectives:
 To empower the salespersons in Islamic financial institutions to achieve higher level of performance
 To motivate the participants to consistently achieve targeted sales goals and evolve in a constantly changing
marketplace
 To enable the participants to create continually a flow of innovative sales solutions for the customers
 To equip the participant with skills required to establish rapport immediately with potential customers and deal
with difficult and demanding clients
Contents:
 An overview of Islamic banking products and services
 Islamic banking product knowledge vis a vis conventional banking products
 Sales and service skills 111
 Understanding customer requirements
 The customer service experience cycle
 Customer Satisfaction
 Follow up and cross selling of other products
Targeted Audience:
Employees working in the customer service departments, salespersons, functional staff who deal with customers,
all tellers and frontline staff
Duration:
2 Days
Methodology:
Lectures, presentations, discussions, exercises and case studies
Sharjah | Dec 23-24
Abu Dhabi | Nov 4-5
Return Return to Index

113. E-BANKING APPLICATIONS
112
PROGRAMS
Return to Index

114. E- BANKING APPLICATIONS PROGRAMS
Code Programs
1801 Application of Ms Excel
1804 Computer Crimes and Security System
1806 Database Management Access
1807 E- Banking
113
1808 Financial Modeling
1809 MS Outlook
1810 Application of MS Word Advanced NEW
1811 Application of MS PowerPoint NEW
Return to Index

115. Course
No:1801 APPLICATION OF MS EXCEL
Objectives:
To familiarize the participants with the use of excel as a tool for enhancing the daily uses of excel in
banking and finance.
Contents:
 Working with financial formulas
 Creating functional models using excel
 Managing data flow and creating charts
114 Targeted Audience:
All staff who wants to enhances their abilities in using Excel applications.
Duration:
2 Days
Methodology:
Complete hands on, lab work and practice sessions
Sharjah | Jan 15-16
Oct 21-22
Abu Dhabi | Mar 4-5
Apr 15-16
Return

116. Course
No:1804 COMPUTER CRIMES AND SECURITY SYSTEM
Objectives:
 To familiarize participants with all risks that comes through the Internet.
 To provide participants with the needed information about the computer crimes those come through the Internet.
 To equip participants with all techniques and tools for avoiding and combating computer crime.
Contents:
 Definition of Computer Crimes
 Different types of Computer Crimes
 Systems for controlling, combating Computer Crimes.
115
Targeted Audience:
All staff working with information technologies and its applications.
Duration:
2 Days
Methodology:
Lectures and practical examples.
Sharjah | May 13-14
Abu Dhabi| Sep 16-17
Dubai | Oct 7-8
Return

117. Course
No:1806 DATABASE MANAGEMENT ACCESS
Objectives:
To familiarize the participants with the use of MS Access as a tool for daily administrative activities in an office.
Contents:
 Creating new database
 Tables
 Forms
 Reports
 Creating necessary relations
Creating a simple database.
116 
Targeted Audience:
Basic understanding of computers and database.
Duration:
3 Days
Methodology:
Complete hands on, lab work and practice sessions.
Sharjah | Apr 8-10
Nov 18-20
Abu Dhabi | Oct 7-9
Return

118. Course
No:1807 E-BANKING
Objectives:
 To provide the participants with basic knowledge of the transformation of banking into e-banking.
 To provide the different standards and skills used in e-banking, using technology.
Contents:
 Understanding e-banking
 Understanding the quality services required
 Learning the advantages and disadvantages
 Exploring the internet related banking services
117
Targeted Audience:
All staff in junior and middle levels
Duration:
2 Days
Methodology:
Lectures, Internet sessions, demos and case studies.
Sharjah | Feb. 26-27
Dec. 23-24
Abu Dhabi| June 3-4
Return

119. Course
No:1808 FINANCIAL MODELING
Objectives:
 Understand the different types of financial models and when each should be applied.
 Construct financial models making use of a broad range of Excel Methodologys and techniques.
 Incorporate elements such as risk, sensitivity, optimization and forecasting into financial models.
 Produce meaningful management reports and charts for communication.
Contents:
 Concentrating spreadsheet
 Auditing and the advanced use of Excel
 Construction of financial, valuation and investment models
118  Incorporating forecasting, optimization, risk assessment and sensitivity scenarios into these models
 Reporting, analysis, results, comments, recommendation, charts
Targeted Audience:
Strong understanding of Excel, corporate department, risk officers, investment banking.
Duration:
3 Days
Methodology:
Complete hands on, lab work and practice sessions, cases, scenarios.
Sharjah | Apr 29- May 1
Sep 23-25
Abu Dhabi | Apr 22-24
Return

120. Course
No:1809 MS OUTLOOK
Objectives:
To familiarize the participants with the use of MS Outlook as a tool for daily administrative activities in an office.
Contents:
 Exploring the Outlook Environment
 Managing Your Daily Tasks in Outlook 2007
 Sharing Information with Other Users
 Protecting Your Information
 Integrating Outlook with Other Applications
Targeted Audience: 119
All staff who want to enhance their abilities in using MS outlook.
Duration:
1 Day
Methodology:
Lectures and practical examples.
Sharjah | Jan 29
Jun 10
Abu Dhabi| Mar 11
Return

121. Course
No:1810 APPLICATION OF MS WORD ADVANCED
Objectives:
Familiarize the participants with the use of MS Word as a tool for enhancing their use in banks.
Contents:
 Word Tables
 Page Layout Tools
 Inserting Graphics, Charts and Objects
 Mail Merge: Creating standard letters and using mail merge options
 Proofing Documents
 Page Formatting
 Macros
120  Layout
 Printing the Document
 Bookmarks
 Envelopes & Labels
 Hyperlinks
Targeted Audience:
Strong understanding of Ms.Word. Not Suitable for Beginners
Duration:
2 Days
Methodology:
Instructor led, group-based, lab-delivery learning model
Sharjah | Mar 25-26
with structured hands-on activities
Sep 16-17
Abu Dhabi | Jan 22-23
Oct 14-15
Return

122. Course
No:1811 APPLICATION OF MS POWERPOINT
Objectives:
Familiarize the participants with the use of MS PowerPoint as a tool for enhancing their use in banks.
Contents:
 Ms.ppt 2007 Environment.
 Creating a presentation.
 Power point Views.
 Working with content.
 Graphics &Clipart.
 Slide Master.
 Printing Presentation.
121
Targeted Audience:
All staff who wants to enhances their abilities in using MS applications.
Duration:
2 Days
Methodology:
Complete hands on, lab work and practice sessions.
Sharjah | April 22-23
Nov. 25-26
Abu Dhabi| May 20-21
Nov. 11-12
Return Return to Index

123. RISK MANAGEMENT &
122
COMPLIANCE PROGRAMS
Return to Index

124. RISK MANAGEMENT & COMPLIANCE PROGRAMS
Code Programs
1901 Anti Money Laundering: Law & Regulations
1903 Compliance Insights in Banks
1904 Corporate Governance in Banks
1906 Detection for Forgery and Counterfeiting
1907 Financial Crimes Under AML 123
1909 Liquidity Risk Management
1910 Operational Risk Management
1911 Risk Management in Banks
1913 Market Risk Management NEW
1914 Credit Risk Management NEW
1915 Basel Accords Compliance Insights- Basic NEW
1916 Basel Accords Compliance Insights- Advanced NEW
1917 Risk Based Audit
Return to Index

125. Course
No:1901 ANTI - MONEY LAUNDERING: LAW, REGULATIONS & BEST PRACTICES
Objectives:
To familiarize participants with the nature, processes and volume of money laundering and its risks. Current
international, regional and local initiatives to combat and manage risks of money laundering.
Contents:
 Nature of money laundering
 History and processes of money laundering
 Volumes and risks of the money laundering
 Financial Action Task Force (FATF) role and Initiatives in managing risks of money laundering
 UN initiatives
 GCC initiatives
124  UAE initiatives
Targeted Audience:
Managers from banks and regulatory bodies like the Central Bank, Ministry of Economics & Commerce, Ministry
of Finance and Industry.
Duration:
2 Days Sharjah | Jan 8-9
Mar 11-12
Methodology: Jun 10-11
Lectures, discussions and case studies Sep 9-10
Nov 18-19
Abu Dhabi | Jan 22-23
Sep 18-19
Dubai | Nov 25-26
Fujairah | Apr 15-16
AL Ain | Oct 7-8
Return

126. Course
No:1903 COMPLIANCE INSIGHTS IN BANKS
Objectives:
 Understand the compliance function in banks.
 Determine laws, regulations, circulars, policies and procedures that bank has to comply with.
 Benefits of compliance and problems of non- compliance.
Contents:
 The compliance function
 The importance of compliance and why it is a mandatory function
 Compliance – responsibility of whom?
 Compliance versus Targets in Banks, a professional formula
 Consequences of compliance and non-compliance 125
 Laws, regulations, circulars, internal policies to comply with
 Achieving highest possible degree of compliance in banks
Targeted Audience:
All bank staff, especially audit and compliance officers, managers, senior staff
Duration:
2 Days
Methodology:
Presentations, discussions, and real case analysis
Sharjah | Apr 29-30
Oct 21-22
Abu Dhabi| Jun 3-4
Return

127. Course
No:1904 CORPORATE GOVERNANCE FOR BANKS
Objectives:
The participant should be able to define Corporate governance and identify practices that constitute good corpo-
rate governance, and identify the factors in evaluating the quality of corporate governance and the relative strength
of shareowner rights.
Contents:
 Define Corporate Governance and identify best practices that constitute a good Corporate Governance for Banks.
 Quality of corporate governance and the relative strength of shareowner rights
 How the Board can protect long term interests of the investors
 Functions of Audit, Remuneration, and Nominations committee.
 Corporate Code of Ethics
126
Targeted Audience:
Senior Executives and above
Duration:
2 Days
Methodology:
Complete hands on, lab work and practice session and case discussions
Sharjah | May 27-28
Abu Dhabi | Mar 25-26
Return

128. Course
No:1906 DETECTION OF FORGERY & COUNTERFEITING
Objectives:
 Enhance the abilities and skills to detect forgery and counterfeiting.
 Understand different techniques used by criminals in forgery.
 Best practice in investigating and combating forgery and counterfeiting.
Contents:
 Banknotes, Cherubs, and Credit Cards counterfeiting Techniques
 Inspection and Detection Techniques
 Security features used for Protection
Targeted Audience:
Tellers, customer services, credit and audit department 127
Duration:
2 Days
Methodology:
Presentations, discussions and real illustrations.
Sharjah |Mar 25-26
Dec 9-10
Abu Dhabi|Sep 30-Oct 1
Return

129. Course FINANCIAL CRIMES & ENFORCEMENT UNDER
No:1907
ANTI - MONEY LAUNDERING
Objectives:
Many countries around the world have enacted laws to enhance law enforcement investigatory tools (e.g. USA
Patriot Act). This course provides an overview of sections of such acts that may affect financial institutions.
Contents:
 Special Measures for Jurisdictions, Financial Institutions, or International Transactions of Primary Money
Laundering Concern
 Special Due Diligence for Correspondent Accounts and Private Banking Accounts
 Cooperative Efforts to Deter Money Laundering
 Bank Records Related to Anti-Money Laundering Programs
128 Targeted Audience:
Executives responsible for AML initiatives, senior executives, policy makers
Duration:
2 Days
Methodology:
Lectures, discussions and case studies
Sharjah | Feb 26-27
Oct 7-8
Abu Dhabi | May 20-21
Return

130. Course
No:1909 LIQUIDITY RISK MANAGEMENT
Objectives:
 Understand the types of liquidity risks and indentify their causes.
 Ability to measure liquidity risk and asset liquidity.
 Use the available techniques to manage liquidity risk.
 Understand and comply with Basel recommendations to manage liquidity risk.
Contents:
 Liquidity and solvency
 Types of liquidity risk
 Causes of liquidity risk


Measures of liquidity risk
Measures of asset liquidity
129
 Managing liquidity risk
 Basel recommendations for liquidity risk management
Targeted Audience:
Treasury, risk, compliance, and strategic management
Duration:
2 Days
Methodology:
Lectures, examples, illustrations and cases
Sharjah | May 13-14
Jun 3-4
Abu Dhabi| Feb 19-20
Return

131. Course
No:1910 OPERATIONAL RISK MANAGEMENT
Objectives:
This course introduces the concept of Operational Risk and discusses events that trigger losses in firms due to opera-
tional loss events. It covers the Basel Committee on Banking Supervision’s Working Paper on the Regulatory
Treatment of Operational Risk and highlights various changes in the banking sector that have created operational
risk scenarios. The course introduces operational risk aspects in insurance and emphasizes the need to have a well
defined scope and process for identification of risk factors in operational risk management. Various Methodologies
of estimating potential loss data are illustrated. Forecasting models used in estimating the potential risk factors are
described and the course deals with risk analysis as a part of operational risk management.
Contents:
This course explains how loss prevention is more effective than loss reduction, examines various loss control meas-
ures and elaborates on the Methodologies used in loss reduction and how risk avoidance is used as a risk mitiga-
130 tion Methodology. The basics of risk financing and its advantages and disadvantages are presented and insight is
given into how a framework enables the management to identify and classify risks and take appropriate action.
Targeted Audience:
Operations management staff, IT executives, Operational Risk Managers, Back-Office Managers, Settlement Offic-
ers, Internal Auditors, Risk Auditors
Duration:
3 Days
Methodology:
Lectures, discussions and case studies.
Sharjah | Apr 8-9
Nov. 11-12
Abu Dhabi | Mar 18-19
Return

132. Course
No:1911 RISK MANAGEMENT IN BANKS
Objectives:
Risk management is not new - financial institutions have been using it to control their risks from inception. But the
perception of risk management is fundamentally changing within these institutions. No longer is it seen purely as a
control mechanism – but as a critical input into the basic business question: am I earning enough revenue out of this
transaction to compensate me for the additional risks I am taking on? There is an increasing realization that financial
institutions, like all commercial organizations, must provide an adequate return to the providers of capital. What
constitutes an adequate return? That depends upon the level of risk that the providers are being asked to bear. It is
therefore crucial that each institution is able to assess the amount of risk that it is taking on. This concept permeates
all the leading financial institutions. Every transaction should be assessed in terms of the increase in risk to the institu-
tion, with the assurance that the pricing of that transaction will generate a suitable return to compensate for the risk.
Budgets should be allocated, and performances measured, on the basis of revenue earned per unit of risk gener-
ated. Such a risk culture is reinforced by the new Basel Accord, due to be implemented in many countries by the
end of the decade. This requires the banks to allocate regulatory capital against the major components of risk, using
either regulatory or, more likely, internal models. 131
Contents:
 A broad overview of modern bank risk management, including the new Basel Accord
 How to report market risk using both traditional and VaR approaches
 The portfolio approach to credit risk management: what are the implications for your bank?
 How to introduce Operational Risk successfully
 Beyond the new Accord – where are banks now heading?
Targeted Audience: Sharjah | Jan 15-17
This program is suitable for risk management professionals in banks, May 6-8
corporate treasury and financial institutions Nov 4-6
Abu Dhabi |Feb 12-14
Duration: Jun 24-26
3 Days Dubai |Oct 7-9
Fujairah | Nov 25-27
Methodology:
AL Ain |Apr 8-10
Lectures, discussions and case studies
Return

133. MARKET RISK MANAGEMENT
Course
No:1913
Objectives:
Market risk refers to the losses in on and off balance sheet items arising from movements in market prices. There are
four major types of market risks that banks are exposed to; interest rate risk, exchange rate risk, commodity price risk
and equity price risk. This program aims at exploring the different areas of market risk to enable candidates to verify
the nature of each of them and be able to measure them in their activities. To understand the different Methodolo-
gies to mitigate those risks. Finally, understand the measures that had been made by the Basel committee to manage
market risk in financial institutions.
Contents:
 The nature of nature of market risk within the context of risk management
 Major areas of market risk; interest rate risk, exchange rate risk, commodity price risk, equity price risk
132  Market risk measurement
 Market risk management using VAR, interest rate gap analysis
 Market risk under Basel accords
Targeted Audience:
Treasury, investment, risk managers and officers, and audit department.
Duration:
2 Days
Methodology:
Lectures, models, exercises and case studies.
Sharjah | Mar 18-19
Dec 23-24
Abu Dhabi | Apr 15-16
Oct 7-8
Return

134. Course
No:1914 CREDIT RISK MANAGEMENT
Objectives:
Credit risk is the most fundamental of risks. It is the potential that a bank borrower or counterparty will fail to meet
its obligations in accordance with agreed terms. This program aims at enabling candidates to define credit risk and
be able to identify the on and off balance sheet areas of credit risk, to be able to use the different techniques and
models to credit risk rating and measurement. Develop a credit risk mitigation strategy. Finally, understand the meas-
ures that had been made by the Basel committee to manage credit risk in financial institutions.
Contents:
 The nature of credit risk within the context of risk management
 Major areas of credit risk; on and off balance sheet
 Credit risk rating models
 Credit risk management
133
 Credit risk under Basel accords
Targeted Audience:
Credit risk analysts, risk managers and officers, and audit department
Duration:
2 Days
Methodology:
Lectures, models, exercises and case studies
Sharjah | Feb 12-13
Jun 24-25
Abu Dhabi | Mar 11-12
Dec 16-17
Return

135. Course BASEL ACCORDS COMPLIANCE
No:1915
INSIGHTS – BASIC
Objectives:
All banks nowadays, are required to comply with the measure that have been set by the Basel committee with
regard to capital adequacy ratios needed to cover unexpected risks. This program aims at introducing the primary
requirements for covering risks in banks. The three pillars of Basel and the risk areas banks may be exposed to.
Contents:
 Understand the basic requirements of Basel accords and its background
 Specify the data requirement for the key calculations involved in various approaches
 Understand the different approaches of calculating CAR under Basel accords
134  Identify the specific issues to be addressed under supervisory review and disclosure requirements
Targeted Audience:
Credit and risk officers, Basel officers, compliance, audit department
Duration:
2 Days
Methodology:
Lectures, models, exercises and case studies
Sharjah |Feb. 19-20
Jul 1-2
Abu Dhabi|Jan 29-30
Nov 18-19
Dubai |Sep 30-Oct 1
Return

136. Course BASEL ACCORDS COMPLIANCE
No:1916
INSIGHTS – ADVANCED
Objectives:
The Central Bank of UAE is regarding the adoption of advanced approaches of Basel accords compliance as part
of its reform measures to the banking industry in UAE. This programs aims at introducing the different techniques to
calculate CAR for credit risk, market risk, operational risk and liquidity risk as they constitute the measure that should
be satisfied by banks. Enable candidates to develop models in measure those risks.
Contents:
 Approaches to calculate credit risk under Basel accords.
 Measuring credit risk using the standardized and IRB approaches.
 Measuring market risk.
 Measuring operational risk using the basic indicator approach.
 Measuring liquidity risk ( short term and long term) 135
 UAE central bank recommendations to calculate CAR.
Targeted Audience:
Credit and risk officers, Basel officers, compliance, audit department
Duration:
2 Days
Methodology:
Lectures, models, discussions, exercises and case studies.
Sharjah |Apr 1-2
Sep 23-24
Abu Dhabi | May 6-7
Dec 9-10
Dubai | Nov 11-12
Return

137. Course
No:1917 RISK BASED AUDIT
Objectives:
Risk based audit is superior to traditional audit approaches, it focuses on risks, the underlying causes of financial
surprises, not just the accounting records and shifts the focus from inspecting the quality of the financial information
to building it into the financial reporting process. This program aims at enabling candidates to address risks the
bank and their financial reporting and assessing of the quality of operations and financial reporting together with
identification of risk areas and recommend ratifying measures.
Contents:
 Risk based internal audit focus
 Stages in risk based internal audit
 Approaches and methodologies to assess risk in RBIA
Assessment models to different risk areas and bank exposure
136 
 Internal control evaluation
 The RBIA report
Targeted Audience:
Risk officers, Basel officers, compliance, audit department, audit committee.
Duration:
2 Days
Methodology:
Lectures, models, discussions, exercises and case studies.
Sharjah |Sep 18-19
Abu Dhabi|Oct 14-15
Return Return to Index

139. LEADERSHIP DEVELOPMENT
138
PROGRAMS
Return to Index

140. LEADERSHIP DEVELOPMENT PROGRAMS
Programs
Women Emerging in Leadership 139
139
Leadership Development Program – LDP
Managing Strategically, Leading for Result
Return to Index

141. WOMEN EMERGING IN LEADERSHIP
Darden School of Business, University of Virginia
Objectives:
The University of Virginia Darden School of Business is partnered with the Emirates Institute for Banking and Financial
Studies to deliver Women Emerging in Leadership program in Dubai. This program helps you and your organization
excel by developing you into a highly effective, visionary leader.
Contents:
The program focus is on specific behaviors that are critical in effective leadership. Major themes includes:
 Building Trust
 Creating Effective Networks
 Executive Presence
 Growing Through Feedback & Coaching
 Individual Change Management
 Leading Strategic Change
140  Managing Conflict
 Negotiation Excellence
 Power and Influence
 Strategic Perspectives :Personal and Organizational
Targeted Audience:
High-potential female executives with 5–10 years experience with line- and people-management responsibilities.
Duration:
May 20-24, 5 consecutive days from 8:00 – 18:00
Methodology:
 Coaching: Peer, faculty, and executive coaching delivering real-time, direct feedback.
 Simulations and Exercises:
• The Reflected Best Self
• Star Power Simulation
Program Investment
AED 14,500 inclusive of five-star hotel facilities in Dubai
Return

142. LEADERSHIP DEVELOPMENT PROGRAM – LDP
Darden School of Business, University of Virginia
(in association with IOB-Saudi Arabia & BIBF- Bahrain)
Objectives:
 Increased effectiveness as a result of examining personal leadership practices through 360-degree feedback
and coaching.
 Broadened business perspective and improved decision making as a result of a more comprehensive understand-
ing of the total enterprise.
 Improved capability to think and act more strategically and to establish personal and organizational goals
consistent with corporate strategy.
Contents:
The program will run in Darden Business School, Virginia, USA with the following modules:
 Leadership Development
 Business Acumen and Enterprise Thinking
141
 Strategic Management
 Financial Management
Targeted Audience:
Outstanding managers with experience leading organizational entities
Duration:
22 April - 16 May, 3 weeks in Virginia, USA
Methodology:
Practical application, simulations & leadership practical inventory
Program Investment :
AED 125,000 inclusive of full residential board at the Darden School of Business
(Participants are required to make their own travel arrangements to Washington D.C.
and then to the Darden School of Business, Charlottesville, Virginia.)
Return

143. MANAGING STRATEGICALLY, LEADING FOR RESULT
Harvard Business School- Asscociation with IOB Kuwait
Objectives:
 Increase the capacity of executives in the GCC financial services sectors to anticipate and to respond quickly
and effectively to strategic challenges in their business environment
 Strengthen and develop the key leadership skills required to achieve organizational alignment, drive change,
and establish productive working relationships with others and learn about the latest in management thinking
and best practices.
Contents:
The program focuses on two primary themes: strategy and leadership.
 Strategy
• To equip participants with concepts and tools for thinking strategically and assessing the markets.
• To examine the five forces model, differentiation and low-cost strategies, value curves, and the development
of strategy over time.
142 • Critical role of leadership and management in formulating and implementing strategy
 Leadership
• Strategy execution formal structure, critical tasks, people, and culture.
• Leaders - functions and personal qualities required
• Approaches for developing and communicating organizational vision.
• Explore the advantages and disadvantages of different communication and influence strategies in different
relationships.
Targeted Audience:
Upper middle executives of levels such as department heads
Duration:
March 3 – 8 (six consecutive days) from 8:00 – 18:00 in Doha, Qatar
Methodology:
Program website, discussion groups, reflections and learning journal
Program Investment:
AED 60,000 inclusive of five-star hotel facilities in Doha- Qatar
Return Return to Index

145. ACADEMIC & PROFESSIONAL CERTIFICATE
144
PROGRAMS
Return to Index

146. ACADEMIC & PROFESSIONAL CERTIFICATE
PROGRAMS
Programs
Banking Diploma
Higher Banking Diploma (AICB)
Islamic Banking Diploma (IBD)
Mawarid Induction Program
145
Certified Credit Management (CCM)
Certified Banking Operation (CBO)
Certified Documentary Credit Specialist (CDCS)
Call Center Certification Program
Chartered Institute For Securities & Investment Qualifications (CISI)
ACCA Professional Scheme From ACCA
Certificate In Finance, Accounting & Business (CFAB)
ICA- International Certificate In Compliance Awareness
ICA- International Certificate in Anti Money Laundering Awareness
Graduate Development Program
Return to Index

147. BANKING DIPLOMA PROGRAM
The Banking Diploma Program introduced in 1990 was the first program in the UAE to focus on helping aspir-
ing and existing bankers to improve knowledge of banking operations and enhance their qualifications.
As per decree no. 134, 2001, issued in July 2001, the Program is accredited by the Ministry of Higher Educa-
tion & Scientific Research, UAE.
Objectives:
 To provide students with the fundamental knowledge of Economics, Banking, Accounting, Finance and
Information Technology.
 To introduce students to the different techniques used in the banking and financial industry.
 To strengthen the students’ ability to identify problems, analyse situations and apply laws in the banking
and finance environment.
146 Admission Requirements :
 The applicant should hold a UAE Secondary School Certificate or its equivalent with Minimum score of 60%.
 The applicant must achieve a minimum score of Band 5.0 in IELTS Test or its equivalent of an internationally
recognized standardized test
 The applicant must pass a personal interview at the Institute.
Documents Required
 Certified copy of a high school certificate.
 Original college/school transcripts
 Certified copy of IELTS or TOEFL score
 Copy of Citizenship Register Record (if UAE National)
 Copy of valid passport
 Four recent personal photographs (passport size)
Return

148. HIGHER BANKING DIPLOMA (AICB)
The Higher Banking Diploma Program (AICB) is a valuable designation developing specialized knowledge in the
constantly evolving and challenging financial services industry. The Diploma is an internationally recognized desig-
nation signifying that its holder is a competent, confident and informed professional in the financial services industry.
Objectives :
 To provide students with the fundamental and advanced knowledge of banking, and finance both
corporate and personal.
 To provide students with the skills they need to work in any organization at different levels of management.
 To introduce students to key personal and socio-cultural variables to understand their clients and their
clients’ needs in the investment process that is provided by the financial services industry.
 To provide students with the fundamental requirements of business education, enabling them to pursue
147
higher education levels.
 To equip students with the basic requirements of professional certifications.
Admission Requirements:
The following documents MUST accompany the completed admission form:
 Certified copy of a high school certificate
 Certified copy of college/University Certificate
 Original college / university transcripts
 A certified Copy of TOFEL with a minimum 500 score or IELTS Certificate with minimum score of Band
5.0 is required
Return

149. ISLAMIC BANKING DIPLOMA (IBD)
The Islamic Banking Diploma (IBD) Program, introduced in 2003, is accredited by the Ministry of Higher Education
& Scientific Research, U.A.E. The program, first of its kind in the region, was started to disseminate knowledge and
information about Islamic banking and finance and to develop qualified and competent human resources for the
expanding Islamic banking sector.
Objectives:
 To provide students with the fundamental knowledge of Islamic banking.
 To introduce students to instruments and techniques used in the Islamic banking.
To train students in Islamic law and finance.
148 
 To train students in Islamic funds and capital market operations.
 To provide students with the fundamental requirements of business education.
 To equip students with the basic requirements of professional certifications.
Admission Requirements:
 Certified copy of a high school certificate
 Original college/school transcripts
 Certified copy of IELTS or TOEFL score
 Copy of Citizenship Register Record (if UAE National)
 Copy of valid passport
 Four recent personal photographs (passport size)
Return

150. MAWARID INDUCTION PROGRAM
Objectives:
The overall aim of this program is to provide UAE nationals with an acceptable level of knowledge and practice,
to cover the fundamental principles of banking operations, while also addressing current trend and new develop-
ments in the banking sector.
Contents:
 Phase 1: English for Banking
 Phase 2: Soft Skills
 Phase 3: Core Banking
 Phase 4: Specialized area (According to the requirements, the bank can select one of the specific
areas (Retail banking, Corporate banking, Islamic banking & Treasury operations).
Targeted Audience:
149
UAE nationals with less than 1 year experience in the bank, or new joiners
Duration:
120 hours, 5 days a week
Methodology:
Lectures, models, discussions, exercises and case studies
Investment:
AED 7,500
Return

151. CERTIFIED CREDIT MANAGEMENT (CCM)
In collaboration with Hong Kong Institute for Bankers
Objectives :
This program provides the rare opportunity to acquire the knowledge and skills required of today’s credit profession-
als. This program is equipping an employee to take on the responsibilities of credit management and to accelerate
the learning process by empowering participants to think broadly, manage globally and compete strategically.
Contents:
 Banking law
 Fundamentals of accounting
 Financial statement analysis
 Corporate banking
 Bank Lending 1
 Bank Lending 2
150  Credit risk management
 International trade finance
Targeted Audience:
Banking professionals who would like to acquire knowledge in credit management or employees working in corpo-
rate banking, SME & the retail sectors.
Duration:
100 hours, thrice a week (Monday/Tuesday/Wednesday) from 18:00 - 21:00
Methodology:
Illustrations, practice sessions and presentations
Investment:
AED 7,500
Return

152. CERTIFIED BANKING OPERATION (CBO)
In collaboration with Hong Kong Institute for Bankers
Objectives:
This program acquaints participants with an in-depth understanding of various knowledge areas that are required
for banking professionals such as the knowledge of diverse banking products, operational aspects, various technol-
ogy and regulatory requirements. This customized international course will create fast track opportunities for an accel-
erated career in banking.
Contents:
 Banking law in UAE
 Banking theory & practice
 Retail and Corporate banking
 Risk Management
 Treasury and banking operations
 Business ethics and Internal control 151
 Basic trade finance
 Operations risk & quality management
Targeted Audience:
Banking professionals who would like to acquire additional skills in banking operations
Duration:
100 hours, thrice a week (Monday / Tuesday / Wednesday) from 18:00 - 21:00
Methodology:
Illustrations, practice sessions and presentations
Investment:
AED 7,500
Return

153. CERTIFIED DOCUMENTARY CREDIT SPECIALIST (CDCS)
In collaboration with IFS school of finance
Objectives
It is a professional certification that enables documentary credit practitioners to demonstrate specialist knowledge
and application of skills required for competent practice.
Contents:
 Documentary credit – an overview
 The sales agreement
 Documentary credits – types and uses
 Parties to documentary credit transactions – roles and responsibilities
 Issuance and amendments
 Transport Documents
Other documents
152 
 Presentation, examination and settlement
 Bank to bank reimbursements under documentary credits
 Related products
 Risk issues
Targeted Audience:
There is no entry requirement however it is strongly recommended to have three years documentary credit or related
experience
Duration:
50 hours twice a week from 17:30 - 21:00
Methodology:
Illustrations, practice sessions and presentations
Investment
AED 2000 for registration with IFS and AED 4000 for 50 hrs training
Return

154. CALL CENTER CERTIFICATION PROGRAM
Objectives
A comprehensive curriculum of certification training programs to fit the needs of all personnel in the call center indus-
try, including frontline agents, supervisors and team leaders, managers and directors, workforce planners, and
quality specialists. The programs / certificates are provided by The Call Center School (USA), in partnership with
CariZMa(UAE).
Contents:
 Agents Track  Specialist Track
• Call Center Service Excellence program • QA: Call Center Quality Assurance program
• Outbound : Advanced Telesales Performance program • WFM: Call Center Forecasting and Scheduling program
 Supervisor Track • SM: Leveraging Social Media in Call Centers
• Coaching and Keeping your Agents program
• Managing and Leading your Agents program
 Manager Track
• Call Center Performance Dynamics program
153
• Call Center Management Planning program
Targeted Audience:
Agents Track - Call Center Agent (inbound / outbound)
Supervisor Track - Call Center Supervisor / Team leader
Specialist Track – Quality Specialist / Team leader / WFM Specialist
Manager Track – Call Center Manager
Duration:
Each program is 2 days (except Leveraging Social Media in Call Centers is 1 day)
Methodology:
Practice sessions, case studies and presentations
Investment:
Agent Track at AED 2,250 per program
Supervisor, Specialist and Manager Tracks at AED 3,550 per program
Return

155. CHARTERED INSTITUTE FOR SECURITIES
& INVESTMENT QUALIFICATIONS (CISI)
Objectives:
To ensure that practitioners in the financial services industry to attain the competence they need to practice
Contents:
 International introduction to investment
 UAE financial Regulations
 Securities
 Operational risk in financial services
 International investment management
 Islamic finance qualification
 International certificate in wealth management
154
Targeted Audience:
New entrants in the field of banks, securities and investment, brokerage & trade.
Duration:
30-60 hours based on module
Methodology:
Illustrations, practice sessions and presentations
Investment:
AED 3,000-6,000 based on module
Return

156. ACCA PROFESSIONAL SCHEME FROM ACCA
(The Association of Chartered Certified Accountants)
Objectives:
The ACCA syllabus aims to develop a comprehensive understanding of the knowledge, skills and techniques
required by the modern professional accountant. The broad ranges of subjects are designed to ensure a depth of
high quality, relevant knowledge which can be applied throughout your chosen career
Contents:
 Knowledge Module (3 papers)
 Skills Module (6 papers)
 Professional Module (5 papers)
Examinations are conducted in June and December every year.
155
Targeted Audience:
Students who have passed Grade 12 (Accounts or Math)/A levels /B Com, B.B.A, B.A, MBA, M.Com Any
degree program
Duration:
126 hrs for all the papers
Methodology:
Practice sessions and presentations
Investment:
AED 1,850 per paper
Return

157. CERTIFICATE IN FINANCE, ACCOUNTING & BUSINESS(CFAB)
From ICAEW
Objectives:
The CFAB will give you practical and essential knowledge that can be used in any industry or finance arena.
Gain broad knowledge in finance, accounting and business that is relevant to wide range of careers and sectors
Contents:
 Module I : Business & Finance
 Module II : Management Information
 Module III : Accounting (Compulsory)
 Module IV : Law
 Module V : Assurance
 Module VI : Principles of Taxation
156
Targeted Audience:
Students entering the accounting / finance field or professionals Increasing their expertise & marketability or people
making a career change into accounting or finance.
Duration:
Each module 36 hrs
Methodology:
Practice sessions and presentations
Investment:
AED 2,500 per module
Return

158. INTERNATIONAL CERTIFICATE IN COMPLIANCE AWARENESS
In collaboration with International Compliance Association (ICA)
Objectives
This program provides a good introduction to compliance and provides the contextual understanding in which they can
approach their responsibilities with confidents.
Contents:
 Understanding the regulatory environment
 Regulation in practice
 Compliance in practice
 Other key compliance areas
157
Targeted Audience:
Staff working or aspiring to work in Compliance Arenas/ Audit/ Risk or Regulation Functions
Duration: 9
15 hrs, 2 weeks (5 alternative days) from 17:00 - 21:00
Methodology:
Illustrations, practice sessions and presentations
Investment
AED 1,950
Return

159. INTERNATIONAL CERTIFICATE IN ANTI MONEY LAUNDERING AWARENESS
In collaboration with International Compliance Association (ICA)
Objectives:
Understand the Anti Money Laundering techniques and practical skills in order to undertake AML responsibilities
more efficiently and effectively
Contents:
 Understanding Money Laundering
 Why & how is money laundered
 What crimes generate property that can be laundered
 Trust and Company module
 Banking Module
 Insurance and Investment Business Module
158  Gaming & betting module
 Management Module
Targeted Audience:
Staff with specific anti money laundering duties or working in financial services who want an introduction to anti
money laundering or anyone who aspires to a career in anti money laundering / fraud prevention
Duration:
15 hrs, 2 weeks ( 5 alternative days ) from 17:00 - 21:00
Methodology:
Illustrations, practice sessions and presentations
Investment
AED 1,950
Return

160. GRADUATE DEVELOPMENT PROGRAM
Objectives:
This program is designed to provide a framework for selection, recruitment and career development of University
graduates. The aim of the program is to develop well rounded professionals to lead important functions within the
financial service sector.
Contents:
 Module 1 - Leadership and Management
(Orientation, Planning & Self Management, Leadership & Team Building, HR Management & EI, Business Report Writing)
 Module 2 – Banking Science & Operations
(Banking Today & AML, Banking Law, Economics for Bankers, Foreign Exchange & Money Markets, Corporate
Finance,Capital Markets & Portfolio Management, Trade Finance)
 Module 3 – Islamic Finance
(Islamic Banking) 159
 Module 4 – Accounting and IT
(Intro to Ethics, GDP Accounting, FSA, Financial Modeling with excel)
Targeted Audience:
University graduates – Fresh or existing bank employees
Duration:
55 days, 5 days a week from 8:30 – 14:00
Methodology:
Practice sessions, case studies and presentations
Investment:
AED 13,750
Return Return to Index

163. EIBFS
Dubai Campus
EIBFS
Abu Dhabi Campus Opening
PO Box 7108, Sep. 2012
Abu Dhabi, UAE
Te l : +971 2 4464666
Fax: +971 2 4435222
E-mail: training@eibfs.com
EIBFS
Sharjah Campus
P.O. Box: 4166,
Sharjah, UAE
Te l : +971 6 572 8880
Fax: +971 6 572 3983
E-mail: training@eibfs.com
www.facebook.com/eibfs
www.eibfs.com www.twitter.com/#eibfs