The document is the 2013 annual training plan for the Emirates Institute for Banking and Financial Studies (EIBFS). It provides an overview of the new programs and features being offered in 2013, including expanded course offerings in Dubai, new e-learning programs, leadership development programs, and a specialized certificate in retail banking. The chairman's and general manager's messages emphasize supporting the banking and finance sector through continuous skills upgrading and innovative programs to meet industry needs. The plan aims to qualify professionals and support the growth of the UAE economy.

1. Annual
Training Plan
2013
Join The
to Become a Leader
Li fe t i m e Le ar n in g • Bu il d i n g S u c c e s s • Towa rds Globaliza tion

2. Delivering Excellence
in Banking and Finance Continous Education
Since 1983

3. Enrich Your Skills…

4. Chairman’s Message
We are pleased to introduce the new Annual Training Plan 2013. The plan focuses
on supporting the Banking and Finance institutions in UAE to maximize their
zcontinuous efforts to upgrade the skills and competencies of their human
resources, and enable them to provide excellent services and innovative products.
The new 2013 Training Plan has several distinguished features, at the forefront is
the application of a scientific approach to meet the existing and future needs of
the Banking and Finance sector, and helping it flourish in a turbulent environment
characterized by various challenges, hence sustaining its growth and enhancing its
contribution to our national economy.
The opening of the new Dubai branch during the year 2012 widens the geographical coverage of the plan,
and it represents an additional location to Sharjah, Abu Dhabi and the other locations, where training is
going to be offered.
The introduction of e-training programs for the first time in the Training Plan 2013 is an exemplary feature
of the plan and its success. In addition, other programs that will be offered include, a first annual meeting
on (Corporate Governance) in collaboration with a reputable international organization.
This is coupled with the expansion in Leadership Development programs, workshops, round tables and
professional certificate programs. According to the plan, a new specialized certificate will be offered in
Retail Banking.
Cooperation with regional and international distinguished Banking and Financial institutions is maintained
to reinforce our plans to follow best practices in training and development in the region. It is worth
mentioning here that we are developing our training and educational programs by introducing new
professional programs in vital areas of the Banking and Finance sector such as Credit Management,
Banking Operations, Compliance Awareness and Anti – Money Laundering Awareness.
We will also introduce new graduate and post- graduate programs in the Banking and Finance field. I would
like to take this opportunity and encourage all Banking and Finance institutions to benefit from the (480)
programs included in the Plan.
At the end, I hope that the 2013 Training Plan will ease the way to achieving our objective of enhancing the
capabilities of professionals in the Banking and Finance sector in UAE.
Mohammed Al Nuaimi
Chairman
1

5. GM’s Message
The 2013 Annual Training Plan has taken a quantum leap compared to the 2012
training plan; with the inclusion of (11) new programs in several training areas to
meet the requirements of the Banking & Finance Sector. This brings the total
number of new programs to (480) training programs, presenting an (18.5%)
increase compared to the 2012 training plan. (155) programs will be organized and
offered in our new branch in Dubai representing (32.2%) of the total no. of programs
in 2013 plan. In addition to the existing branches of Sharjah, Abu Dhabi and other
locations such as Al-Ain and Al-Fujairah, we will be augmenting our geographical
representation by offering the programs for the first time in Ras Al Khaimah.
Extended English Language programs running twice a week for 1 month will be
introduced for the first time in our Dubai Campus as evening sessions. This has been
introduced in response to meet the requirements of the Banking & Financial institutions.
This year we are also introducing e-learning opportunities for about (3600) bank professionals
representing (10%) of the total number of bank employees through the provision of (65) e-training
programs.
A new specialized international certificate in Retail Banking will be offered for the first time in 2013, in
collaboration with Lafferty International.
Leadership Development programs aiming at developing Leaders are also included in our 2013 plan; these
programs will be offered in collaboration with prestigious schools/organizations such as Darden Business
School, Virginia University, Harvard University, and the Banking & Financial Institutes in Bahrain, Saudi
Arabia & Kuwait. The Leadership development programs (LDP) will also be organized and offered once a year
in 2013 at Darden Business education institutions, USA in collaboration with the Banking and Finance
Institutes in Saudi Arabia & Bahrain.
We are also changing the interface of our training portal to make it more user-friendly and flexible. All banks
will be able to create their own customized reports on their staff nominations, nominees’ attendance and
export that information to their Training Systems.
In addition to the Training Programs, EIBFS also offers short term Diploma programs and a Bachelors
degree in Banking & Finance.
Throughout the development of this plan, our staff has been involved closely with HR & Training Managers
in the Banking & Finance sector - and I take this opportunity to thank to all the employees in the Banking
& Finance sector who participated in bringing this plan together.
Lastly, I would like to encourage all employees in the Banking & Finance sector to take advantage of this
opportunity by enrolling in these programs and development activities which are included in the 2013
Annual Training Plan.
With the amazing growth in the Banking & Finance sector, the expansion of businesses, large scale and
small scale industries, the demand for qualified professionals have been increasing manifolds over the
years. EIBFS is committed to keeping itself abreast with the increasing requirements of this sector and
providing training programs that caters to the needs of the Banking & Finance professionals.
Jamal Al Jassmi
General Manager
2

6. About Us
The Emirates Institute for Banking & Financial Studies (EIBFS) stands out amongst its contemporaries, being
the sole provider of specialized knowledge and enhanced learning experiences to the banking and financial
sector in UAE, since its establishment in 1983.
EIBFS offers a wide range of training and academic programs that cater for the needs of banking,
insurance, exchange and finance sectors. Thereby upgrading the knowledge and skills of current
professionals, as well as creating a pool of UAE nationals capable of pursuing careers in the industry.
Our Vision
To be a leading institution in providing world-class education and training in banking and finance at local,
regional and international level.
Our Mission
 To constantly provide excellent banking and financial human development programs to the satisfaction
of our customers.
 To contribute effectively towards emiratization in the banking and finance sector.
 To upgrade and disseminate specialized knowledge in the banking and finance sector.
 To promote scientific research in banking & finance sector.
Our Objectives
 To raise the standard of performance of the workforce employed in the banking sector.
 To qualify the UAE Nationals for successful careers in the banking & financial sector.
 To attract UAE Nationals who are not employed in Banks, train them to apply the concepts and meth­
ods of banking, thereby augmenting the existing pool of skilled national human resource.
EIBFS Values
 Professionalism (including quality) Excellency
 Integrity
 Team spirit
 Accountability
 Transparency (including openness)
 Creativity
 Quality
 Lifetime learning
 Building success
 Towards globalization
Training
The EIBFS since inception is engaged in designing and delivering short-term training programs annually
that focus on imparting knowledge and promoting skills to banking and financial sector employees. The
annual training plan is considered one of the major methods used by EIBFS to achieve its objectives, vision
and strategic plan in qualifying the competent banking staff and clients, to meet the growing needs of the
banking and financial industry at the national and international levels.
3

7. Conferences/Symposiums/Round Table Meeting
The EIBFS organizes important symposiums, roundtable meetings, workshops and conferences annually on
topical issues featuring eminent international speakers. It also organizes international conferences every
two years which are attended by important delegates from UAE and different parts of the world.
EIBFS is offering services and facilities to banks members/non-members on leasing basis.
EIBFS Sharjah:
 Training Halls:
18 training halls with different learning
styles (workshop style, U-shape, etc.)
which can accommodate around 15–30
participants
 Meeting Halls:
2 meeting halls which can accommodate
up to 12 people
 Auditorium:
2 auditoriums which can accommodate
out 175–370 people
 Computer Lab:
4 computer labs which can accommodate
up to 20 people
4

8. EIBFS Abu Dhabi:
Training Halls:
16 training halls with different learning styles
(workshop style, U-shape, etc..) which can
accommodate around 15–30 participants
 Auditorium:
1 auditorium which can accommodate up to
400 people
 Computer Lab:
3 computer labs which can accommodate up to
20 – 25 people
EIBFS Dubai:
 Training Halls:
40 training halls with different learning styles
(workshop style, U-shape, ..etc) which can
accommodate around 15–30 participants
 Meeting Halls:
2 meeting halls which can accommodate upto
12 people
 Auditorium:
1 auditorium which can accommodate upto
1030 people
 Computer Lab:
8 computer labs and 5 English language labs
All our facilities are specially designed and equipped with latest audio-visual aids and
internet access
5

9. The Library
Our Library provides various training and learning tools such as: books, periodicals, references, video tapes,
compact discs and electronic databases.
Library Services:
Online Catalogue: Online search can be conducted (through the Internet) in the Library’s collection
Islamic Financing Information Service (IFIS): It is a database that offers specialized information on
Islamic banking & finance including reports, research and studies etc.
Reuters Database
Zawya Database: offers financial information, and information about the Gulf cooperation council
countries and Arab countries.
Training Policies and Procedures:
Training Hours and Attendance
We kindly request all our trainees to attend regularly and be punctual. Our Training programs are conducted
from 8:30–14:00. If you are unable to attend or will be late, please notify the Training Department.
Attendance reports will be viewed by your Banks through our online training portal. Certificates will not be
issued to those who absent themselves for more than 20% of the total duration of the course.
Kindly be informed that names printed on the certificate will be exactly printed the same way as entered
to our online Training portal. Please ensure that your name is being entered correctly (or as desired) to our
portal by your Bank. The Training Department will not be held responsible to re-print any certificate due to
name errors.
Cafeteria Facilities
Complimentary Tea and coffee are available in our 3 campuses.
Prayer Room
Prayer Rooms are available for males & females in our 3 campuses; Sharjah, Dubai and Abu Dhabi.
Smoking is Forbidden
Smoking is a hazard to health and a cause of discomfort to your non-smoking colleagues and staff. Smok­
ing in the institute is totally forbidden.
Mobiles
To avoid disturbances during training, we request all participants to kindly TURN OFF mobiles while in the
training room
We wish you a valuable training experience with us…
6

10. How to get to EIBFS?
Sharjah Branch
Working Hours: Sunday – Thursday
08:00- 15:00 & 16:30-21:00
opposite to Sharjah Immigration, P.O Box 4166, Sharjah, UAE
Tel : (06) 5728880, Fax :(06) 5723983/5728080
Email: training@eibfs.com
Ajman
Sharjah Campus
R/A Sharjah
Al Estiqlal
Rolla
Square
University Road
Road
Al Wahda
Immigration
King Abdul Aziz Street King Abdul Aziz Street
Bridge
Central
Bank
Estaqlal street
dge
Abu Shagra
a
Park
Al Wahd
Rolla Bri
King Faisal Street
Sharjah
Direction From Sharjah
(Fish Market Bus Stand)
Dubai
Direction From Dubai
Abu Dhabi Branch
Working Hours: Sunday – Thursday
08:00- 15p00 & 16:30-21:00
Mouroor Street, EIBFS Building,P.O Box 7108, Abu Dhabi, UAE
Tel : (02) 4464666, Fax : (02) 4457700/4435222
Email: training@eibfs.com
Eastern Ring
Road Exit 8
Estern R
ing Roa
d
Estern R Abu Dhabi Campus
ing Roa
d
Al Nahyan
Street
Zayed
Bridge
Delma
eet
ra Ministry of The Emirates Centre
oo
Sada Str
Youth Centre and for strategic studies
Street
M am Community Development & Research
Al HCT
21st Street
Abu Dhabi
Men’s College
23rd
Al
IPIC
eet
19 Str
New Airport Road
4th Street Muroor Road
Al Itihad Abu Dhabi
News Papper
reet
Fire Bridge
15th Street
13th St
17 th Street
Al Jazeera Sports
& Cultural Club
Al Itihad
Old Airport Road
Shaikh Rashid Bin Sae
ed Al Maktoum st.
Airport Road
Mohd. Bin Khalifa St
7

11. Dubai Branch
Working Hours: Sunday – Thursday
08:00- 15:00 & 16:30-21:00
Dubai Academic City, Al Ruwayyah Road,
Opposite Zayed University,P.O Box 341400, Dubai, UAE
Tel :(04) 6070444, Fax: (04) 3206644
Email: training@eibfs.com
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8

12. Index
11
Annual Training
Plan 2013 17
Banking Science 31
45
& Operations
Programs Credit
Management
Corporate &
Project Finance
55
Programs Banking English
Programs
Treasury & 71
83
Investment
Programs
Marketing Sales
99
& Customer
Service Programs
Human Resources
Management &
Leadership
Programs
Islamic Banking
111 Programs
E-banking 121
Applications
Programs 139
145
Risk Management
& Compliance
Programs Leadership
Development
Programs Academic &
Professional
Certif icate
Programs

13. Annual Training
Plan 2013
Annual Training
Plan 2013

14. Annual Training Plan 2013
Banking Science & Operations Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1101 Bank Guarantees Jan 13-14 | Jun 30- Jul 1 Jan 27-28 | Sep 15-16 Jan 22-23 | Sep 10-11
1102 Banking Practice and Law in UAE Jan 20-22 | Jun 23-25 Feb 17-19 | Nov 10-12 Jan 29-31 | Oct 8-10
1104 Economics for Bankers Feb 10-12 | Sep 22-24 Jan 6-8 | Jun 30- Jul 1 Apr 2-4 | Dec 10-12
1105 IFRS Apr 21-22 | Oct 6-7 May 19-20 Apr 9-11 | Oct 29-30
1106 Introduction to Banking Products and Operation Jun 16-18 Mar 31 -Apr 2 | Oct 6-8 Jan 8-10 | Jun 25-27 Mar 17-19
1108 Principles of Internal Audit in Banks May 19-21 Oct 20-22 Mar 12-14
1109 Retail Banking Apr 28-29 | Jun 2-3 Mar 3-4 | May 26-27 May 14-15 | Dec 24-25 Dec 8-9 Mar 31 -Apr 1
1110 Statistics for Bankers Mar 31 -Apr 2 Feb 24-26 May 28-30
1111 Trade Finance- Basic Feb 3-5 | Sep 8-10 | Mar 17-19 (A) Jan 20-22 | Sep 29-Oct 1 Jan 15-17 | May 7-9 | Sep 17-19 May 12-14 Feb 10-12
1112 Trade Finance-Advanced Mar 3-4 | Sep 29-Oct 1 | Nov 10-12 Mar 17-19 | Nov 24-26 Apr 16-18 | Oct 22-24
1113 Documents Examination (ISBP) Apr 7-9 | Nov 24-26 Dec 8-10 Jun 18-20 | Dec 17-19
1114 SWIFT Messaging Apr 14-15 Jun 9-10 Apr 23-24
Credit Managemet Corporate & Project Finance Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1201 Basic Financial Calculations Jan 27-29 | Sep 22-24 (A) Mar 3-5 Nov 26-28
1202 Credit Appraisal Techniques Feb 3-5 | Jun 9-11 Jan 27-29 | Jun 30- Jul 2 Apr 16-18 | Nov 12-14
1203 Credit Management Mar 10-12 | Sep 15-17 Apr 28-30 | Oct 27-29 Feb 26-28 | Dec 17-19
1204 Financial Statement Analysis Basic May 26-28 | Nov 10-12 Jan 13-15 | May 5-7 Mar 12-14 | Oct 1-3 Mar 3-5 Jan 20-22
1205 Problem Loan Management Jan 6-8 | Apr 28-30 Feb 24-26 | Oct 6-8 Jan 29-31 | Nov 19-21
1206 Project Financing May 5-7 | Oct 20-22 May 12-14 Apr 23-25 | Dec 24-26
1207 Real Estate Finance Jan 20-22 Feb 3-5 May 14-16
1209 Syndicated Loans Mar 17-18 Feb 17-18 Apr 9-10
1210 Working Capital Finance Jun 23-24 Sep 22-23 Sep 10-11
1211 Financial Statement Analysis - Advanced NEW Mar 24-26 | Nov 24-26 May 19-21 | Dec 15-17 Jun 11-13 | Oct 8-10
1212 SME Finance NEW Dec 15-16 Jun 16-17 Dec 10-11
Banking English Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1301 General Business Communication Jan 27-29 | Nov 17-19 Mar 17-19 | Dec 8-10 Apr 16-18 | Dec 17-19 Feb 17-19 Oct 27-29
1302 English for Bankers I Jan 13-17 | Apr 7-11 | Jun 9-13 Jan 27-31 | May 5-9 | Oct 6-10 Feb 10-14 | May 19-23 | Nov 10-14
1303 English for Bankers II Feb 3-7 | May 5-9 | Sep 29-Oct 3 | Dec 8-12 Feb 10-14 | Jun 16-20 | Nov 17-21 Mar 3-7 | Jun 23-27 | Nov 24-28
1305 English Speaking Skills Feb 24-28 | Oct 6-10 Mar 10-14 | Sep 22-26 Mar 17-21 | Oct 20-24
1306 Business Writing Mar 10-11 | Dec 22-23 Mar 24-25 | Oct 27-28 Apr 21-22 | Nov 5-6 Sep15-16 Jun 2-3
1307 Report Writing Skills Mar 24-25 | May 26-27 Apr 28-29 | Sep 8-9 Jan 8-9 | Sep 24-25
12

15. Annual Training Plan 2013
Banking English Extended Programs (Evening Classes)
Code Course Name Dubai
1308 English Course- Entry Level NEW(PRE/POST ASSESSMENT REQUIRED) Feb (4, 6, 11, 13, 18, 20, 25, 27 )
{Extended programs running twice a week for a duration May (6, 8, 13, 15, 20, 22, 27, 29)
of 4 weeks} Sept ( 9, 11, 16, 18, 23, 25, 30, Oct 2)
1309 English Course- Intermediate Level NEW (PRE/POST ASSESSMENT) Mar (4, 6, 11, 13, 18, 20, 25, 27)
{Extended programs running twice a week for a duration Jun (3, 5, 10, 12, 17, 19, 24, 26)
of 4 weeks} Nov (4, 6, 11, 13, 18, 20, 25, 27)
Treasury and Investment Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1401 Assets and Liabilities Management Mar 3-5 Feb 17-19 Jan 15-17
1403 Business Valuation Feb 10-12 Mar 31 -Apr 2 Jun 18-20
1404 Capital Markets and Money Markets Mar 17-18 | Sep 8-9 Jan 27-28 Feb 24-26 | Jul 2-3 Apr 14-15
1405 Foreign Exchange Basic Feb 24-26 | Apr 21-23 Jan 13-15 | Sep 8-9 Mar 12-14 | May 28-30 Nov 17-19
1406 FX and Money Markets-Advanced Mar 24-26 | Jun 9-11 Nov 17-19 Oct 8-10 | Nov 5-7
1407 Derivatives Jun 16-17 May 12-13 Jun 5-6
1408 Investment Banking Mar 31 -Apr 2 Jun 30- Jul 2 | Mar 17-19 Mar 26-28 | Nov 26-28
1409 Portfolio Management & Mutual Funds Sep 29-Oct 1 Jun 9-11 Feb 19-21
1410 Private Banking Oct 6-7 Nov 24-25 Apr 30 - May 1
1411 Stock Market Analysis & Valuation Jun 23-25 Oct 6-8 Nov 12-14 Sep 8-10
1412 Treasury Management Jan 6-8 Apr 21-23 Oct 29-31
1413 Fixed Income Analysis Mar 10-11 Dec 17-18
1414 Structured Products Jun 2-3 Oct 20-21
1415 Corporate Banking May 26-28 | Sep 22-24 Dec 22-24 May 21-23 | Jun 25-27
Marketing Sales & Customer Service Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1501 Achieving Teller Excellence Jan 6 | Sep 15 Apr 7-8 | Sep 15 Jun 5 | Nov 12
1502 Breakthrough Customer Service Nov 10-11 Jan 20-21 | Nov 10 -11 Jan 8-9 | Sep 17-18 Feb 3-5 Dec 15-16
1504 Customer Relationship Management Corporate Feb 3-4 May 12-13 | Sept 29-30 Feb 12-13 | Oct 22-23
1505 Customer Relationship Management Retail Jan 20-21 Feb 10-11 | Oct 27-28 Jan 15-16 | May 21-22 May 26-27 May 12-13
1506 Ground Rules and Code of Ethics Sep 22 Jun 2 May 7
1507 Marketing of Financial Services Apr 7-8 Jun 23-24 Apr 16-17
1508 Tele Sales Skills May-19 Feb 24 | May 26 Mar 5 | Dec 17 Oct 20 Sep 8
1509 Business Etiquette Dec 22-23 Jan 6-7 | May 5-6 Feb 5-6 | Oct 1-2
1511 New Banking Product Development Jun 2-3 Apr 14-15 Jun 11-12
1512 Effective Selling Techniques NEW Jun 16-17 Mar 3-4 | Dec 8-9 Jun 25-26 | Nov 26-27 Jun 9-10 Nov 17-18
13

16. Annual Training Plan 2013
Human Resources Management & Leadership Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1601 Bank Branch Management Skills Apr 14-16 May 26-28 Nov 19-21
1602 Coaching and Mentoring Feb 10-11 | Sep 29-30 Apr 7-8 Feb 19-20 | Sep 24-25
1603 Effective Communication Techniques Feb 3-4 | Nov 24-25 Apr 21-22 Jan 29-30 | Oct 29-30
1604 Effective Leadership Skills Mar 3-5 | Oct 20-22 May 12-14 Mar 26-28 | Dec 10-12
1606 Negotiation Skills Feb 17-18 | Dec 15-16 Jan 13-14 | Dec 22-23 Feb 12-13
1609 Stress Management Jan 13 Apr 14 | Oct 20 Jan 22 | Sep 10
1610 Team Building Jan 20-21 |Oct 6-7 Jun 2-3 Jan 15-16 | Oct 22-23 Sep 29-30 Mar 3-4
1611 Time Management Feb 24-25 Jan 6-7 Mar 19-20 | Dec 24-25 Apr 7-8 May 5-6
1612 Emotional Intelligence Jan 8-9 May 19-20 Feb 26-27 | Jul 2-3
1613 Performance Management Apr 28-29 Sep 22-23 Apr 23-24
1614 Six Sigma May 12-14 Nov 17-19 Apr 7-9
1615 Total Quality Management May 19-21 Mar 10-12 Apr 2-4
1616 Training Needs Analysis NEW Jun 23-24 Nov 5-6
1617 Project Management - Basic NEW Mar 10-12 Dec 15-17 May 28-30
Islamic Banking Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1701 Development of New Islamic Banking Products Feb 3-4 |Nov 17-18 Mar 24-25 Jan 8-9
1702 Introduction to Islamic Banking Jan 27-28 | May 19-20 | Sep 15-16 Apr 28-29 | Sep 29-30 Jan 15-16 | May 14-15 | Sep 17-18 Jan 6-7 Mar 24-25
1703 Islamic Accounting Standards Apr 14-16 | Dec 15-17 Jun 30- Jul 2 Sep 24-26
1705 Islamic Financial Markets Feb 24-25 Nov 10-11 Feb 19-20
1706 Islamic Credit Products Mar 3-4 Dec 22-23 Apr 2-3
1707 Islamic Investment Products Apr 21-22 Jun 16-17 Apr 16-17
1708 Islamic Jurisprudence of Financial Transactions Oct 27-28 Oct 20-21 Apr 30 - May 1
1709 Islamic Project Finance May 5-6 Feb 10-11 Dec 22-23
1710 Risk Management in Islamic Banks Dec 22-24 Mar 10-12 Jul 2-4
E-banking Applications Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1801 Application of MS Excel - Basic Jan 20-21 | Nov 10-11 Feb 17-18 | Oct 27-28 Jan 29-30 | Jun 18-19
1804 Computer Crimes and Security System Mar 17-18 Sep 15-16 May 28-29
1806 Application Ms. Access Feb 17-19 Apr 7-9 Oct 22-24
1807 E-Banking Dec 15-16 May 5-6 Jan 22-23
1808 Financial Modeling Feb 10-12 | Jun 30- Jul 2 May 21-23 Mar 19-21 | Nov 5-7
1810 Application of MS Word Advanced May 19-20 | Jun 9-10 Mar 31 -Apr 1 | Dec 15-16 Feb 5-6 | Oct 29-30
1811 Application of MS PowerPoint Jun 23-24 May 26-27 Sep 24-25
1812 Application of MS Excel - Advanced NEW Dec 22-23 Nov 24-25 Apr 9-10
14

17. Annual Training Plan 2013
Risk Management & Compliance Programs
Code Course Name Sharjah Abu Dhabi Dubai Al Ain Fujairah
1901 Anti Money Laundering: Laws and Regulations Jan 6-7 | Apr 28-29 | Oct 27-28 (A) Feb 10-11 | Oct 6-7 Jan 15-16 (A) | May 7-8 | Nov 26-27 Jan 20-21 Nov 10-11
1903 Compliance Insights in Banks Apr 14-15 Jun 16-17 Oct 8-9
1904 Corporate Governance in Banks Mar 17-18 Sep 15-16 Mar 26-28
1906 Detection for Forgery and Counterfeiting Mar 31 -Apr 2 Jan 20-21 | Dec 8-9 Feb 5-6 | Sep 17-18
1907 Financial Crimes Under AML Apr 21-22 Nov 10-11 Jun 11-12
1909 Liquidity Risk Management Jan 27-28 May 5-6 Feb 19-20
1910 Operational Risk Management May 12-13 Sep 8-9 May 21-22
1911 Risk Management in Banks Jan 20-22 Feb 3-5 | Jun 9-11 Jan 29-31 | Jun 25-27 Jun 16-18 Sep 22-24
1913 Market Risk Management Sep 15-16 Mar 17-18 Oct 29-30
1914 Credit Risk Management May 5-6 | Nov 17-18 Feb 24-25 Dec 10-11 | May 15-16
1915 Basel Accords Compliance Insights- Basic Feb 24-25 | Jun 2-3 Mar 24-25 | Nov 24-25 Mar 5-6 | Jul 2-3
1916 Basel Accords Compliance Insights- Advanced Sep 8-9 Dec 22-23 Nov 5-6
1917 Risk Based Audit Apr 7-8 Apr 21-22 Oct 22-23
1918 Interest Rate Risk Management NEW Dec 8-9 Mar 31 -Apr 1 Nov 19-20
1919 Signature Forgery and Documents Screening NEW Apr 28-29 Dec 10-11
1920 FATCA NEW Jan 30 Jul 1 Sep 29 - 30
RAK Programs
Code Course Name Sharjah
1502 Breakthrough Customer Service Jan 2 -3
1106 Introduction to Banking Products and Operation Feb 17-19
1302 Corporate Governance in Banks Sep 15-19
Conferences & Workshops:
No Topic Event
1 Trends in Retail Banking Workshop
2 Best Practices in Banking Sector Forum
3 Emiratization & Development of UAE Nationals Workshop
4 Key Risk indicators in Banks Workshop
5 Business Continuity Standards Round Table
6 Securitization in UAE Workshop
7 Islamic Treasury Products Workshop
8 Basel III Implementation Round Table
9 Mobile Financial Services Workshop
10 Corporate Governance Forum
Index
15

18. Contents
Banking Science & Operations Programs
Code Course Name
1101 Bank Guarantees
1102 Banking Practice and Law in UAE
1104 Economics for Bankers
1105 IFRS
1106 Introduction to Banking Products and Operation
1108 Principles of Internal Audit in Banks
1109 Retail Banking
1110 Statistics for Bankers
1111 Trade Finance- Basic
1112 Trade Finance- Advanced
1113 Documents Examination (ISBP)
1114 SWIFT Messaging
Index
17

19. Banking Science
& Operations
Programs
Banking Science
& Operations
Programs

20. Bank Guarantee
Course
No:1101
Overview
Practical course to understand bank guarantees and standby letters of credit – the relevant ICC rules in
particular.
Contents
Bank guarantees overview (accessory/ non-accessory, direct/ indirect)
Main types of Guarantees
Tender Guarantee, Advance Payment Guarantee, Performance Guarantee, Retention Money Guarantee
Warranty Guarantee, Payment Guarantee, Shipping Guarantee, Facility Guarantee
Main issues from practical point of view: Wording, Claims, Extend or Pay claims
Examination of presentations
Types of agreements under bank guarantee transaction
Clauses and format of bank guarantee
The main features of the revision URDG 758
Advising of guarantees, Amendments
Liability of the Guarantor
Uniform rules for demand guarantee (URDG 458)
Standby Letters of Credit under ISP98
Targeted Audience
Trade finance, credit, corporate, relationship manager, branch manager and audit department.
Prerequisites
1111: Trade Finance Basic
1112: Trade Finance Advanced
Duration
2 Days
Methodology
Lectures, Discussion and Case studies
Sharjah
Jan 13-14
Jun 30-Jul 1
Abu Dhabi
Jan 27-28
Sep 15-16
Dubai
Jan 22-23
Content Sep 10-11
19

21. Banking Practice and Law in UAE
Course
No:1102
Overview
To help the participants to learn the Banking Practice followed in UAE. Identify the developing regulatory
changes.
Contents
Structure and functions of commercial Banks in UAE
Banking Business
Regulatory Framework and Role of Central Bank
Laws relating to Banking regulations in UAE
Regulation of Credit and Contracts Law
Negotiable Instruments laws
What is the basis of Banker-Customer Relationships? Focus on Fiduciary Duties
Discussion of some of the land mark legal cases in UAE
International Practices and Code of Banking Practice
Dispute Resolution
Cyber Law
Targeted Audience
All junior and fresh trainee officers in the Bank can attend the program, provided they have proficiency in
English language or have attended our English course.
Prerequisites
None
Duration
3 days
Methodology
Lectures, Discussion and Case studies
Sharjah
Jan 20-22
Jun 23-25
Abu Dhabi
Feb 17-19
Nov 10-12
Dubai
Jan 29-31
Oct 8-10 Content
20

22. Economics for Bankers
Course
No:1104
Overview
This program introduces you to the fundamentals of economics useful for bankers with focus on Macroeco­
nomics.
Contents
The Economic Problem: Scarce Resources, Unlimited Wants, and Opportunity Costs
The Concepts of Demand, Supply, and Equilibrium
Business Organization and the Business Cycle
Unemployment and Inflation
Aggregate Demand and Aggregate Supply
Expenditures Analysis and Fiscal Policy
Money and Financial Markets
The UAE Central Bank Structure and Monetary Policy
Current Economic Environment
Basic graphing and graph interpretation skills to examine economic questions
Economic policy problems faced by government: economic growth, budget deficits and debt
Targeted Audience
Bank personnel who have not had a formal course in Economics and wish to increase their understanding
of economics as it relates to banking.
Prerequisites
None
Duration
3 Days
Methodology
Lectures, Exercises, Analyzing Current Events
Sharjah
Feb 10-12
Sep 22-24
Abu Dhabi
Jan 6-8
Jun 30- Jul 1
Dubai
Apr 2-4
Content Dec 10-12
21

23. International Financial Reporting Standards (IFRS) Course
No:1105
Overview
To familiarize participants with the IFRS standards and its implications for bank reporting and disclosure
information.
Contents
Financial Instruments
Overview Of Historical Developments
IAS 32: Presentation
IAS 39 And IFRS 9: Recognition And Measurement
IAS 39 And Exposure Draft: Amortisation And Impairment
IAS 39 And Exposure Draft: Hedging
IFRS 7: Disclosures
Non-Financial Elements
Financial Statement Presentation
Non-Financial Assets
Leasing
Non-Financial Liabilities
IFRS 13 Fair Value Measurement
Revenue
Targeted Audience
Senior Managers from finance and accounting, credit, treasury, internal control department of banks and
regulatory bodies like central bank and the ministry of economy and commerce.
Prerequisites
None
Duration
2 Days
Methodology
Lecture, discussion and case studies
Sharjah
Apr 21-22
Oct 6-7
Abu Dhabi
May 19-20
Dubai
Apr 9-11
Oct 29-30 Content
22

24. Introduction to Banking Products & Operations Course
No:1106
Overview
Banking Products and Operations places emphasis on the practical and real life scenarios’ a banker face.
We will be dealing in a number of real life case studies which will provide a greater insights related to the
operational role.
Contents
Introduction to Banking
The active and passive products in banking
The corresponding business process, in particular Check Accounts, Deposits and Payment
Transactions, Credit and Debit Cards
Bills (Collection, Purchase, Discount & Negotiation), Negotiable Instruments
Remittance Products and Trade Products Introduction
Consumer and Mortgage Loans
Corporate Finance Basics of Loans
Laws applicable in Banking - International, Regional and Local Laws
Financial Crimes and Identity Theft
Trust Services and Safe Custody
Risks Involved
Ethical issues in financial services
Targeted Audience
Bank personnel who have are relatively new to the profession. This program will really help them to build
their banking career.
Prerequisites
None
Duration
3 Days
Methodology
Lectures, Exercises, & Case Studies
Sharjah
Jun 16-18
Abu Dhabi
Mar 31 - Apr 2
Oct 6-8
Dubai
Jan 8-10
Jun 25-27
Al Ain
Mar 17-19
Rak
Content Feb 17-19
23

25. Principles of Internal Audit in Banks
Course
No:1108
Overview
To enhance the skills of the participants relating to the audit and control in banks and to highlight the
crucial role of auditing as an important element in the management information system.
Contents
Introduction to modern risk-based internal audit function
Reorganization of the audit function through audit teams (credit audit, branch audit, IT audit etc.)
Reconfiguration of the audit universe (i.e. identifying areas to be audited) by grouping, end-to-end
transaction and product processing cycles
Implementation of a risk assessment methodology (inherent risk of each auditable unit)
The prioritization of auditable units (categorization into high, medium and low risk auditable units)
Developing and implementation of risk-based auditing tools and techniques
Development of an Audit Charter and Manual (Institute of Internal Auditors and the requirements of
the Bank for International Settlements)
Implications of computerization and data management (System Control)
Targeted Audience
Internal auditor or inspection department staff
Prerequisites
None
Duration
3 Days
Methodology
Lectures, group discussions, and case analysis
Sharjah
May 19-21
Abu Dhabi
Oct 20-22
Dubai
Mar 12-14 Content
24

26. Retail Banking
Course
No:1109
Overview
Understand and learn various products and services under the retail banking segment. Help to improve
the operational efficiency in handling the product and services by the retail banking staff. Enhance the
marketing efforts and read the trends in competitive marketing.
Contents
Fundamentals of personal and retail banking segments
KYC and account opening procedures
Importance of Due Diligence
Operational and management aspects of the segments
Consumer lending and small business banking
Mortgage lending
Channel marketing
Market practices and best practices and customer focus
Mystery Shopping and service standards
Targeted Audience
Customer Service officers and officers connected with functional operations
Prerequisites
None
Duration
2 Days
Methodology
Discussion, interactive and presentations
Sharjah
Apr 28-29
Jun 2-3
Abu Dhabi
Mar 3-4
May 26-27
Dubai
May 14-15
Dec 24-25
Al Ain
Dec 8-9
Fujairah
Content Mar 31 -Apr 1
25

27. Statistics for Bankers
Course
No:1110
Overview
Provide basic knowledge of the subject and familiarity with techniques to use them effectively in the
banking and financial work situations. To give statistical and graphical tools that will help and improve
the processes in an organization for better decision making and better judgment.
Contents
Introduction
Graphic Representation of Data (Bar Diagram, Histogram, Polygon)
Measures of Central Tendency (Mean, Median, Quartiles, Mode)
Measures of Correlation & Regression
Time Series
Theory of Probability
MS Excel (Spreadsheet)
Targeted Audience
All bank staff can attend this course
Prerequisites
None
Duration
3 days
Methodology
Lectures, Class Work and Lab exercises
Sharjah
Mar 31 -Apr 2
Abu Dhabi
Feb 24-26
Dubai
May 28-30
Content
26

28. Trade Finance- Basic
Course
No:1111
Overview
This program introduces you to the fundamental principles of Trade. Special emphasis is placed on topics
of importance to you as a banker. A strong emphasis is placed on understanding the key elements of
customer trade cycle analysis.
Contents
Why Trade Finance
Commercial Contracts and the Use of Inco terms
Commercial Documents
The value of Document Title
Methodology’s of Payment
Understanding Payment Risk – The Risk Ladder
Documentary Collections
Documentary Credits
Understanding Documentary Credit Process
Responsibilities of Correspondent Banks in Trade
Targeted Audience
Banking professionals who have not attended a formal course in Trade Finance and who wish to move
and build a strong career in Trade Finance.
Prerequisites
None
Duration
3 Days
Methodology
Lectures, Exercises and Case Studies
Sharjah
Feb 3-5
Sept 8-10
Mar 17-19 (A)
Abu Dhabi
Jan 20-22
Sept 29-Oct 1
Dubai
Jan 15-17
May 7-9
Sept 17-19
Al Ain
May 12-14
Fujairah
Content Feb 10-12
27

29. Trade Finance-Advanced
Course
No:1112
Overview
This advanced course will provide delegates who are already familiar with or are working in a trade finance
environment, with an insight into the more complex trade finance techniques that are becoming more
common.
Contents
Trade Finance versus ‘balance sheet lending’
Understanding, identifying and managing risk (Importer and Exporter’s risk)
Risk mitigation, management and transfer
The mechanics and use of: Back to Back L/C structures, Transferable L/Cs, Revolving L/Cs
The effective use of red and green clause letters of credit
Standards of checking Documents
Structuring Finance for the Trader
International Demand and Contract Guarantees / Bonds Scope and Application
Different types – Bid, Performance, Advance payment and Retention bonds
Rules governing guarantees and bonds (Legal jurisdiction and expiry date issues)
Opportunity spotting
Standby L/C’s (SBLCs)
Receivables Financing
Mechanics of Factoring and Invoice Discounting
Forfeiting – an important adjunct to the TF mechanism
Role of Credit Insurance and Nightmare scenarios
Targeted Audience
All officers who have attended Trade finance Basic course or Officers with at least 2 years of experience in
Trade or Credit departments in Banks.
Prerequisites
1111: Trade Finance Basic
Duration
3 Days
Methodology
Lectures, Discussion and Case studies
Sharjah
March 3-4
Sept 29-Oct 1
Nov 10-12
Abu Dhabi
Mar 17-19
Nov 24-26
Dubai
Apr 16-18
Oct 22-24 Content
28

30. Documents Examination (ISBP)
Course
No:1113
Overview
Understand how the practices articulated in UCP 600 are applied by documentary practitioners.
Determine compliance of documents with the terms of letters of credit and the impact of modifications
or exclusions of provisions of UCP 600 on International Standard Banking Practice.
Contents
Preliminary Considerations
The application and issuance of the credit
General Principles
Invoices
Ocean / Marine Bills of Lading (Covering Port-to Port Shipments)
Charter Party Bill of Lading
Multimodal Transport Documents
Air Transport Documents
Road, Rail or Inland Waterway Transport Documents
Insurance Documents
Certificate of Origin
Targeted Audience
Trade finance, Documentary Credit, Audit senior staff who should be familiar with UCP 600
Prerequisites
1111: Trade Finance Basic
Duration
3 Days
Methodology
Presentation, discussion, and group cases
Sharjah
April 7-9
Nov 24-26
Abu Dhabi
Dec 8-10
Dubai
Jun 18-20
Content Dec 17-19
29

31. SWIFT Messaging
Course
No:1114
Overview
This course will give you an overview of SWIFT, its basics, its message standards and its main products
and services. It also provides you with the necessary foundations to enable you to attend more
advanced courses.
Contents
What is SWIFT?
Explain SWIFT message work flow between banks through SWIFT society
How to identify your counterparties
How to distinguish the SWIFT message standards and types
About the SWIFT acknowledgement
SWIFT Collection Messages
About the documentary Credit Messages
Targeted Audience
Current and New users who need a general overview of SWIFT Message Standards and types
Prerequisites
None
Duration
2 Days
Methodology
Lectures, Discussions, and Exercises
Sharjah
Apr 14-15
Abu Dhabi
Jun 9-10
Dubai
Apr 23-24 Content
30

32. Contents
Credit Managemet Corporate
& Project Finance Programs
Code Course Name
1201 Basic Financial Calculations
1202 Credit Appraisal Techniques
1203 Credit Management
1204 Financial Statement Analysis Basic
1205 Problem Loan Management
1206 Project Financing
1207 Real Estate Finance
1209 Syndicated Loans
1210 Working Capital Finance
1211 Financial Statement Analysis - Advanced NEW
1212 SME Finance NEW
Index
31

33. Project Finance
Corporate &
Credit Mgt.
Programs
Credit Managemet
Corporate &
Project Finance
Programs

34. Basic Financial Calculations
Course
No:1201
Overview
This course provides a hands-on introduction to basic financial mathematics and the use of financial
calculators. Participants will learn about time value of money and discounted cash-flow principles.
Financial market participants who are unsure of their financial math skills will find this course useful.
Contents
The time value of money
Financial calculators and using them
Interest/ Return calculations
Mortgage, asset valuation
Bond valuation
Cash flow analysis and calculations
Targeted Audience
Retail and corporate staff with basic knowledge of accounting and mathematics.
Prerequisite
None
Duration
3 Days
Methodology
Presentation, lecture, illustration, exercise and case studies.
Sharjah
Jan 27-29
Sep 22-24 (A)
Abu Dhabi
Mar 3-5
Dubai
Content Nov 26-28
33

35. Credit Appraisal Techniques
Course
No:1202
Overview
Credit Appraisal remains one of most critical functions of any bank. This course will give the participants a
good grounding in the basics of credit analysis and business evaluation. Participants can hone their skills
of going behind the financial statements and detecting inconsistencies, if any. Participants will develop
the necessary skill to match credit facilities to the needs of borrowers and mitigate risks through
documentation, covenants and collateral security.
Contents
Basic principles of bank credit
Credit risk analysis through ratios and cash flow analysis
Univariate and Multivariate analysis
Forecasting financials and sensitivity analysis
Importance of Site Inspections
Credit scoring
Credit rating
Cash flow lending
Evaluation of working capital and term loans
Ensuring proper use of bank facilities
Structuring of facilities
Targeted Audience
Commercial loan officers with at least 6 Months experience in the commercial credit department who
wish to enhance their knowledge about credit appraisal techniques
Prerequisites
1204: Financial Statements Analysis
Duration
3 Days
Methodology
Lectures, exercises, and case studies
Sharjah
Feb 3-5
Jun 9-11
Abu Dhabi
Jan 27-29
Jun 30- Jul 2
Dubai
Apr 16-18
Content
Nov 12-14
34

36. Credit Management
Course
No:1203
Overview
The objective of this course is to provide participants with adequate knowledge about the management
of Credit in banks. Participants will learn about the importance of Credit culture and its impact on the
credit process. Participants will learn about administration of loans, post-sanction follow-up of loans
and the process of securing collateral. Participants will be able to appreciate the portfolio approach to
credit management.
Contents
Overview of Credit Management
Regulatory Framework and Prudential Norms
Credit Policy in Banks
Documentation and types of security
Credit Evaluation: Term Loans & Working Capital
Credit Monitoring
Follow up and Recovery Management
Targeted Audience
Executives from corporate banking
Prerequisites
1202: Credit analysis Techniques
Duration
3 Days
Methodology
Lectures, discussion and case studies
Sharjah
Mar 10-12
Sep 15-17
Abu Dhabi
Apr 28-30
Oct 27-29
Dubai
Feb 26-28
Content
Dec 17-19
35

37. Financial Statement Analysis Basic
Course
No:1204
Overview
The course on financial statement analysis provides participants with a fundamental understanding of
accounting principles, concepts, conventions, and key characteristics of accounting information.
Participants will be able to learn about the various types of financial statements and their importance.
They will learn the use of various analytical tools like ratio analysis and common-size statements and
distinguish between cash flows and profits and identify the different types of cash flows. They will be
able to identify the key line items on the financials and their inter-relationships.
Contents
Overview of the purpose and structure of financial statements
Important accounting principles, concepts, conventions and characteristics of accounting information
Reading and understanding the balance sheet and income statement
Trend analysis / common size statements
Ratio analysis
Cash flows
Targeted Audience
Lending personnel or management trainees with a basic knowledge of accounting. - Junior commercial
loan officers
Prerequisites
None
Duration
3 days
Methodology
Lectures, illustrations, exercises, and case Studies
Sharjah
May 26-28
Nov 10-12
Abu Dhabi
Jan 13-15
May 5-7
Dubai
Mar 12-14
Oct 1-3
Alain
Mar 3-5
Fujairah
Jan 20-22
Content
36

38. Problem Loan Management
Course
No:1205
Overview
This course will enable participants to identify the early warning signals of problem loans. Participants will
be able to recognize the causes of business failure and operating losses. They will be able to develop a
concrete set of procedures once a problem loan has been identified. Participants will explore options for
resolving problem loans including workout, outplacement and liquidation.
Contents
Causes of Problem Loans and Costs
Identification of Problem Loans and Measuring Delinquency-Regulatory guidelines
Controlling Problem Loans
Analysis of the Remedial Actions
Strategy for Loan Recovery
Mandate for Loan Recovery and Legal mechanisms
Execution of Loan Recovery and System for Monitoring
Targeted Audience
Commercial lending officers with a good understanding of credit analysis.
Prerequisite
1202: Credit Appraisal Techniques
Duration
3 Days
Methodology
Lectures, discussions, and case studies
Sharjah
Jan 6-8
Apr 28-30
Abu Dhabi
Feb 24-26
Oct 6-8
Dubai
Jan 29-31
Content Nov 19-21
37

39. Project Financing
Course
No:1206
Overview
The course will provide participants with an overview of the core principles of project finance. Participants
will gain a greater insight into Project Risks and grasp the crucial factors and techniques used in structuring
project financings. Participants will be able to understand the essential credit issues in appraising project
finance proposals.
Contents
Fundamentals and Rationale of Project Financing
Analysis of Project Viability and Risk Management
Security Arrangements and Legal Structure
Role of Credit Ratings and Project Evaluation
Ownership and Financial Structuring
Legal Documentation and Funding Sources
The Lenders perspective
Sponsors Perspective
Targeted Audience
Staff working in commercial loans departments. It is a prerequisite for UAE nationals to have 2 years
minimum experience, and for others 3 years experience.
Prerequisites
1202: Credit Appraisal Techniques
Duration
3 Days
Methodology
Lectures, exercises, discussions
Sharjah
May 5-7
Oct 20-22
Abu Dhabi
May 12-14
Dubai
Apr 23-25
Content
Dec 24-26
38

40. Real Estate Finance
Course
No:1207
Overview
This course is an introduction to the basic concepts and tools used by real estate professionals to
analyze the financial feasibility of real estate developments. Participants will be able to analyze the risk
and returns of investing in property. They will understand the relative advantages of debt and equity
financing structures and the relevance of property cash flows.
Contents
Measuring Real Estate Returns
Property Finance Risk Management
 Financing Instruments & Techniques
Financial Structures: Development
Financial feasibility: Developing the Business Plan
Securitization of Real Property Interest & Mortgages
Targeted Audience
Executives in personal & corporate banking who finance real estate, senior executive who wish to
advance their knowledge of real estate finance.
Prerequisites
1202: Credit Appraisal Techniques
Duration
3 Days
Methodology
Case studies, presentation and interactive discussions
Sharjah
Jan 20-22
Abu Dhabi
Feb 3-5
Dubai
Content
May 14-16
39

41. Syndicated Loans
Course
No:1209
Overview
This course aims at providing participants with knowledge of organizing and participating in syndicated
loans. This course highlights the legal issues in a syndicated loan and provides an insight into the nature of
documents and covenants. Participants will understand the roles of various participants in structuring a
transaction and how to price a syndicated loan.
Contents
Characteristics of Loan Syndication
Advantages and disadvantages to borrowers and banks
Identifying strategies for syndicate participants and their roles
Significant titles in Syndicate facilities
Types of syndicated facilities
The syndication sales cycle and principal milestones
Analyzing principal elements of the pricing structure
Reviewing pricing strategies and the trade-off between price and structure
Loan agreements/documentation in syndication
Evaluating how to negotiate the best deal
Transfer mode in Secondary market
Targeted Audience
Participants possessing knowledge of corporate credit
Prerequisites
1203: Credit Management
Duration
2 Days
Methodology
Lecture and case studies
Sharjah
March 17-18
Abu Dhabi
Feb 17-18
Dubai
Content
Apr 9-10
40

42. Working Capital Finance
Course
No:1210
Overview
This course will enable the participants to understand the various components of operating cycle The
participants will learn to link the financing structures with the stages of the operating cycle. They will
able to identify the merits of appropriate funded and non-funded instruments required for working
capital finance.
Contents
Working capital cycle.
Various components affecting working capital cycle
Various products for working capital financing
Structuring of the required facilities
Precautions to be taken in working capital assessment
Supervision & follow up for efficient utilization of working capital finance.
Targeted Audience
Executives in corporate banking department responsible for funding working capital
Prerequisite
1202: Credit Appraisal Techniques
Duration
2 Days
Methodology
Lecture, illustrations and case studies.
Sharjah
Jun 23-24
Abu Dhabi
Sept 22-23
Dubai
Content
Sept 10-11
41

43. Financial Statements Analysis Advanced
Course
No:1211
Overview
This Course will enable participants to identify balance sheet strengths, weaknesses and inconsistencies
if any. The participants will also be able to gauge the quality of earnings. They will learn the used of
advanced analytical tools and glean information from notes to accounts. Participants will perform simple
credit analysis and industry analysis. They should be able to identify signals that indicate fraudulent reporting
Contents
Review of Balance sheet, Income statement and Cash Flow Statement
Inconsistencies in financial statements
Sources and applications of funds analysis.
Horizontal and Vertical analysis
Ratio analyses/Du Pont model
Cash flow analysis
Preparing proforma financial statements and validating them.
Liquidity and Solvency
Overview of Credit Analysis and Industry analysisalysis
Targeted Audience
Recent entrants into the credit department with about 6 months to one year experience.
Prerequisites
1204: Financial Statements Analysis- Basic
Duration
3 days
Methodology
Case studies, presentation & interactive discussions
Sharjah
Mar 24-26
Nov 24-26
Abu Dhabi
May 19-21
Dec 15-17
Dubai
Jun 11-13
Content
Oct 8-10
42

44. SME Finance
Course
No:1212
Overview
The broad objective of the Course is to improve the capacity of participants to appraise Micro and SME
credit requests .Participants will be able to Identify business financing needs of SMEs and understand and
apply the key concepts of financial analysis to SMEs risk, particularly through cash flow and budget
analysis, They will be able to Identify early warning signs of company distress and adopt appropriate
conduct vis-à-vis SME’s in distress.
Contents
Introduction to Small and Medium Enterprises Lending
Challenges in SME lending
Credit Analysis
Cash Flow Analysis and Breakeven and Debt Service
Ratio Analysis
Loan Structuring
Loan Documentation
Monitoring
Problem Loans
Targeted Audience
The course is suitable for relationship managers responsible for the development of Micro and SMEs
portfolios.
Prerequisites
None
Duration
2 days
Methodology
Presentation, lecture, illustration, exercise and case studies.
Sharjah
Dec 15-16
Abu Dhabi
Jun 16-17
Dubai
Content
Dec 10-11
43

45. Contents
Banking English Programs
Code Course Name
1301 General Business Communication
1302 English for Bankers I
1303 English for Bankers II
1305 English Speaking Skills
1306 Business Writing
1307 Report Writing Skills
1308 English Course- Entry Level NEW (PRE/POST ASSESSMENT)
1309 English Course- Intermediate Level NEW (PRE/POST ASSESSMENT)
Index
45

46. Banking English
Programs
Banking English
Programs

47. General Business Communication
Course
No:1301
Overview
To introduce the fundamentals of good business communication.
Contents
Communication theory
Letters
Persuasive communication
Verbal communication skills
Targeted Audience
This program is intended for those with a high level of English.
Prerequisites
None
Duration
3 Days
Methodology
Presentations, discussions, class work, activities, case studies
Sharjah
Jan 27-29
Nov 17-19
Abu Dhabi
March 17-19
Dec 8-10
Dubai
April 16-18
Dec 17-19
Alain
Feb 17-19
Fujairah
Content
Oct 27-29
47

48. English for Bankers I
Course
No:1302
Overview
To enable trainees to use English more effectively in a banking context.
Contents
Banking and finance vocabulary
Revision of grammar structures
Handling information
Making arrangements, offers and requests
Targeted Audience
This program is intended for those employed by banks with an elementary to intermediate level ability in
the use of English. An admission test may be required prior to acceptance.
Prerequisites
None
Duration
5 days
Methodology
Presentations, discussions, class work, role-plays, audio CDs
Sharjah
Jan 13-17
Apr 7-11
Jun 9-13
Abu Dhabi
Jan 27-31
May 5-9
Oct 6-10
Dubai
Feb 10-14
May 19-23
Nov 10-14
Rak Content
Sep 15-19
48

49. English for Bankers II
Course
No:1303
Overview
To develop and expand skills in all aspects of English relating to banking, business and finance.
Contents
Reading and comprehension of banking vocabulary at an advanced level
Planning and writing business emails
Agreeing and disagreeing
Social and business expressions
Targeted Audience
This program is intended for those with a high level of English.
Prerequisite
1302: English for Bankers I
Duration
5 Days
Methodology
Presentations, discussions, class work, role-plays, audio CDs
Sharjah
Feb 3-7
May 5-9
Sep 29-Oct 3
Dec 8-12
Abu Dhabi
Feb 10-14
Jun 16-20
Nov 17-21
Dubai
Mar 3-7
Jun 23-27
Content Nov 24-28
49

50. English Speaking Skills Course
No:1305
Overview
Improve trainees’ ability to participate in conversations in English.
Contents
Practicing general conversation tactics
Asking questions and making enquiries
Expressing opinions, likes and dislikes
Using language to discuss current affairs
Making small talk
Practicing listening and pronunciation
Targeted Audience
This program is intended for participants with at least an intermediate level of English.
Prerequisites
None
Duration
5 Days
Methodology
Presentations, discussions, practical exercises, role plays, group/pair work, audio CDs and DVDs
Sharjah
Feb 24-28
Oct 6-10
Abu Dhabi
Mar 10-14
Sep 22-26
Dubai
Mar 17-21
Content
Oct 20-24
50

51. Business Writing
Course
No:1306
Overview
To plan and accurately compose business emails, letters, memos and reports.
Contents
Organizing content and layout
Using appropriate grammar and vocabulary
Writing in a clear and concise business style
Achieving an appropriate tone
Targeted Audience
This program is intended for participants with at least an intermediate level of English.
Prerequisites
None
Duration
2 Days
Methodology
Presentations, discussions, class work, role-plays, group / pair work
Sharjah
Mar 10-11
Dec 22-23
Abu Dhabi
Mar 24-25
Oct 27-28
Dubai
Apr 21-22
Nov 5-6
Alain
Sep 15-16
Fujairah
Content
Jun 2-3
51

52. Report Writing Skills
Course
No:1307
Overview
To train the trainees in writing reports in a banking context.
Contents
Grammar and language of formal reports
Type and structure of reports
Presentation of data in various formats (graphs, figures, charts etc) within a report
Writing and editing reports
Minutes of meetings
Targeted Audience
This program is intended for participants with at least an intermediate level of English.
Prerequisites
None
Duration
2 Days
Methodology
Presentations, discussions, class work, role-plays, group/pair work
Sharjah
March 24-25
May 26-27
Abu Dhabi
April 28-29
Sept 8-9
Dubai
Jan 8-9
Content
Sept 24-25
52

53. English Course- Entry Level (PRE/POST ASSESSMENT REQUIRED)
Course
No:1308
{Extended programs running twice a week for a durationof 4 weeks}
Overview
The course helps those already working in the fields of banking and finance to develop key language
functions.
Contents
Reading and comprehension of banking vocabulary at an elementary to intermediate level
Formal and informal communications styles
Preparing for and chairing meetings
Writing clearly and concisely
Targeted Audience
This program is intended for those employed by banks with an elementary to intermediate level ability in
the use of English.
Prerequisite
None
Duration
8 Days, twice a week over four weeks, Evenings
Methodology
Discussions, practical exercises, role plays, group/pair work and audio CDs
Dubai
Feb (4, 6, 11, 13, 18, 20, 25, 27 )
May (6, 8, 13, 15, 20, 22, 27, 29)
Content Sep (9, 11, 16, 18, 23, 25, 30, Oct 2)
53

54. English Course-Intermediate Level (Pre/Post Assessment Required) Course
No:1309
{Extended programs running twice a week for a durationof 4 weeks}
Overview
The course helps those already working in the fields of banking and finance to develop their banking
vocabulary and confidence in using English in everyday situations.Contents
Reading and comprehension of banking vocabulary at an intermediate to advanced level
Understanding and writing business reports
Preparing and delivering effective presentations
Targeted Audience
This program is intended for those employed by banks with an intermediate to advanced level ability in
the use of English.
Prerequisites
None
Duration
8 Days, twice a week over four weeks, Evenings
Methodology
Discussions, practical exercises, role plays, group/pair work and audio CDs
Dubai
Mar (4, 6, 11, 13, 18, 20, 25, 27)
Jun (3, 5, 10, 12, 17, 19, 24, 26)
Nov (4, 6, 11, 13, 18, 20, 25, 27 )
Content
54

55. Contents
Treasury and Investment Programs
Code Course Name
1401 Assets and Liabilities Management
1403 Business Valuation
1404 Capital Markets and Money Markets
1405 Foreign Exchange- Basic
1406 FX and Money Markets-Advanced
1407 Derivatives
1408 Investment Banking
1409 Portfolio Management & Mutual Funds
1410 Private Banking
1411 Stock Market Analysis & Valuation
1412 Treasury Management
1413 Fixed Income Analysis
1414 Structured Products
1415 Corporate Banking
Index
55

56. Investment
Treasury &
Programs
Treasury &
Investment
Programs

57. Asset Liability Management (ALM)
Course
No:1401
Overview
The course aims to assist the course participants understand the traditional, as well as the changing
landscape of ALM in banks, to equip them to employ the traditional methods and to explore reviewed
developments in risk measurement, and to enable them to appreciate how the ALM process integrates
with the overall strategy of the banks.
Contents
ALM and Role of Asset Liability Management Committee (ALCO)
Interest rate structure and comparison to interest/product pricing of assets and liabilities
Loan and investment portfolios in the light of the FX, liquidity, credit and contingency risks
Actual performance against the projections and the reasons for any effect on spreads
Parameters for the purpose of stabilizing ALM of banks including NII, NIM etc.
Basel committee prescriptions for ALM
Targeted Audience
Risk Managers and Analysts, Treasurers, Branch Managers, Fund Managers, Auditors, Controllers, Regulators,
Legal and Compliance Staff.
Prerequisite
1911: Risk Management in Banks
Duration
3 Days
Methodology
Lectures, Discussions, Exercises and Case Studies.
Sharjah
March 3-5
Abu Dhabi
Feb 17-19
Dubai
Content Jan 15-17
57

58. Business Valuation
Course
No:1403
Overview
The course sets out to identify the rationale and scenarios for doing business valuations. It concentrates
on the different valuation methodologies, used to assess the value of the business and, finally highlights
the sensitivity and scenario analysis, which is used to improve the base case valuation.
Contents
Introduction to business valuation and common valuation methodologies
Determining and reconciling free cash flow with the consolidated statement of cash flow value drivers
WACC: calculating the after-tax expected cost of debt, using CAPM to calculate the expected cost of
equity
THE DCF approach to business valuation & its limitations
Terminal value and its impact on the DCF valuation
Sensitivity and Scenario Analyses
Targeted Audience
Officers from Treasury, Investments, Private Banking, and Wealth Management (Participants must have
good understanding of basic corporate finance)
Prerequisites
1201: Basic Financial Calculations
Duration
3 Days
Methodology
Lectures, illustrations, exercise and case studies.
Sharjah
Feb 10-12
Abu Dhabi
Mar 31 -Apr 2
Dubai
Content
Jun 18-20
58

59. Capital Markets and Money Markets
Course
No:1404
Overview
This course is to familiarize the participants with the basic concepts of financial markets and to learn
the mechanics of trading securities in capital markets especially in DFM, ADX and Nasdaq-Dubai. See the
deep practical view of the how financial markets are operating. To understand how stock market indices
works and how they are calculated. The role of custodians, clearing and settlement houses within these
markets and how they interact with stock exchanges around the world.
Contents
Financial markets, local and international markets and its role
The capital markets of GCC in general and of the UAE in particular (NASDAQ-Dubai, DFM & ADX)
Regulatory framework of capital markets including (SEC, FSA, SCA & DFSA)
Major stock exchanges of the world and their working mechanisms
Stock market indices and how to interpret them
Trading systems in the exchanges of the world including of NASDAQ-Dubai, DFM & ADX
Placing orders and settlements procedures
Concept, procedures and mechanisms of the corporate actions (type of Dividends, Right issue, Stock
splits)
Type of accounts in the capital markets
Trading, clearing, settlement, transfer of ownership and custody of securities mechanisms
Clearing and Settlement: The role of Central Securities Depositories (CSDs) – LCH.Clearnet,
Euroclear, Crest, Clearstream etc.
Targeted Audience
Officers in investment department, brokerage division, treasury department, private banking/wealth
management and operations department.
Prerequisites
None
Duration
2 Days
Methodology
Lectures, exercises and case studies
Sharjah
March 17-18
Sep 8-9
Abu Dhabi
Jan 27-28
Dubai
Feb 24-26
July 2-3
Alain
Content April 14-15
59

60. Foreign Exchange - Basic
Course
No:1405
Overview
The course aims to offer the participants basic understanding of the FX market and Money Markets and
their respective frameworks, and to familiarize the participants with the FX products & money market
instruments.
Contents
Fundamentals of foreign currency exchange rates
FX quoting and pricing
Cost to trade Forex and to calculate profits and losses
Leverage impact on Forex trading & the risks of Forex trading
Money market and its various instruments
Operations of the money markets in banks
FX and money market products as asset classes in portfolio/asset management
Targeted Audience
Junior Staff working in the Treasury Divisions, Remittances, FX and Foreign Trade Departments of Banks
Prerequisites
None
Duration
3 Days
Methodology
Lectures, Illustrations and Exercises
Sharjah
Feb 24-26
Apr 21-23
Abu Dhabi
Jan 13-15
Sep 8-9
Dubai
Mar 12-14
May 28-30
Al Ain
Content
Nov 17-19
60

61. FX and Money Markets -Advanced
Course
No:1406
Overview
The aim of this course is to enable the participants to analyze market dynamics, instruments & arbitrage
and hedging opportunities in the FX and money market
Contents
FX and money market instruments including short-term interest rate products
How and why the FX markets fluctuate and the impact of central banks?
Manage interest rate and currency risk using money market instruments
Repurchase Agreements (Repo) and reverse Repo
Hedging strategies using swaps, FRAs, futures and options and arbitrage opportunities
Benchmark interest rates like LIBOR and EIBOR and its impact on interest rate risk management
Targeted Audience
Managers Corporate, Money Market Executives, Treasury Executives, Relationship Officers, FX Executives,
Accountants and Auditors, Finance Executives
Prerequisite
1405: Foreign Exchange Basic
Duration
3 Days
Methodology
Illustrations, Exercises & Case Studies
Sharjah
March 24-26
Jun 9-11
Abu Dhabi
Nov 17-19
Dubai
Oct 8-10
Content Nov 5-7
61

62. Derivatives
Course
No:1407
Overview
Participants will learn the structure of all types of derivatives including forwards, futures, swaps, traded
options, OTC options, and warrants and convertibles and will be equipped to employ derivatives in
hedging the clients’ investment portfolios.Contents
Contents
Concepts of forwards, futures, options and swaps
Integrated swaps and fixed income products
Valuation of forwards, futures, options and swaps
The central pricing methodologies for forwards, futures and swaps, options etc.
Hedging principles and risk management
VAR Approach
The use of derivatives in investment management portfolios
Targeted Audience
Derivatives traders and salespersons, Product control and middle office staff, Corporate treasury staff
Financial control and risk management personnel, Fund managers, Private bankers and Investment
advisors, Derivatives systems developers
Prerequisites
1404: Capital Markets & Money Markets
1405: Foreign Exchange-Basic
Duration
2 Days
Methodology
Lectures, Exercises, Incorporating case studies and workshop sessions.
Sharjah
Jun 16-17
Abu Dhabi
May 12-13
Dubai
June 5-6
Content
62

63. Investment Banking
Course
No:1408
Overview
The course assists the participants to understand corporate objectives and identify clients / prospects
needs, advise and recommend appropriate strategies or investment banking solutions to clients, assess
and evaluate different financing alternatives and valuation methodologies, and to learn the process of
effective negotiation.
Contents
Commercial Vs. investment banking
Asset management including the equity market and the fixed income market
Stock and bond offering including IPOs & book building process
Merger and acquisition
Private placement and reorganization
Institutional sales and trading
Securities regulations & ethics
Investment banking scope in GCC and transactions.
Targeted Audience
Corporate finance professionals in investment banks, IB divisions of commercial banks, corporate and
law firms. Venture capitalists, Strategic Planners, Management Consultants and , Accountants.
Prerequisites
1404: Capital Markets & Money Markets
1405: Foreign Exchange-Basic
Duration
3 Days
Methodology
Lectures, worked examples, case studies and and role-play exercises to ensure participants' understanding
of the techniques being discussed.
Sharjah
Mar 31 -Apr 2
Abu Dhabi
Jun 30- July 2
Mar 17-19
Dubai
Mar 26-28
Content
Nov 26-28
63

64. Portfolio Management and Mutual Funds
Course
No:1409
Overview
The course aims to make participants understand the analytics necessary to manage a portfolio by using
various asset classes particularly equity and bonds, implement an assortment of equity and fixed
income strategies , comprehend the interrelationships between these strategies, understand the
concept of securitization and develop the portfolio performance parameters.
Contents
Asset Classes: equity, money market products, fixed income securities, currencies, property, commodities,
derivatives etc.
Equity Portfolio Management: Diversification and hedging the equity portfolio.
Fixed Income Portfolio: advantages for individuals: bonds vs. bond funds, advantages for institutions:
active vs. passive strategies.
Collective Investment Schemes (Mutual Funds)
Securitized Products: MBS, ABS and CDOs.
Portfolio Performance Measurement.
Targeted Audience
Junior Portfolio Managers, Money Managers, Research Analysts, Client Services Staff, Consultants,
Individual and Institutional Investors, Private Bankers and Financial Advisors, Research Staff Members of
Banks and Financial Institutions.
Prerequisites
1404: Capital Markets & Money Markets
1413: Fixed Income Analysis
Duration
3 Days
Methodology
Lecturers, Case Studies and Exercises.
Sharjah
Sep 29-Oct 1
Abu Dhabi
Jun 9-11
Dubai
Content
Feb 19-21
64

65. Private Banking
Course
No:1410
Overview
The course aims to assist participants to design a successful private banking strategy to maximize
profitability, implement innovative marketing techniques to win new business and defend an existing
client base, use creative asset management products and services to meet specific client demands and
formulate innovative asset planning services to benefit both the client and the bank.
Contents
Design a successful private banking strategy to maximize profitability
Implement innovative marketing techniques to win new business and defend an existing client base.
Various types of asset management products including Sharia’ compliant products
Use creative asset management products and services to meet specific client demands
Trust and Waqf creation, off-Shore accounts and tax implications
Targeted Audience
Professionals and bankers in the areas of private banking, wealth management, relationship management,
investment management, trust management, department heads etc.
Prerequisite
None
Duration
2 Days
Methodology
Presentation, lively discussions, real-life case studies
Sharjah
Oct 6-7
Abu Dhabi
Nov 24-25
Dubai
Content Apr30 - May 1
65

66. Stock Market Analysis and Valuation
Course
No:1411
Overview
The aim of the course is to familiarize the participants with the basic concepts of stock and bond
analysis and to highlight tools and valuation techniques used in the analysis. To enable them to apply
these techniques to select the equity and fixed income securities traded in the stock exchanges.
Contents
Overview of financial and capital markets.
Common stock valuation approaches : Fundamental Vs. Technical analysis
How Fundamental Analysis deals with company's performances Vs. Technical Analysis which deals
with charts and formations
CAPM and the concept of Beta
Bond valuation including impact of change in interest rates on bond prices, yield to maturity,
Duration etc.
Typical bond investing strategies including active vs. passive strategies
Targeted Audience
Treasury, investment, private banking, and wealth management and anyone dealing with capital markets
Prerequisites
None
Duration
3 Days
Methodology
Lectures, Illustration, Exercises and Case Studies.
Sharjah
Jun 23-25
Abu Dhabi
Oct 6-8
Dubai
Nov 12-14
Al Ain
Content
Sept 8-10
66

67. Treasury Management
Course
No:1412
Overview
This course sets out to provide participants/delegates with a comprehensive understanding of how to
manage treasury affairs with a detailed look at the various financial instruments that can be traded.
Contents
Treasury management overview: corporate strategy, role of the treasurer in raising capital and managing
corporate risks.
Treasury organization and structure including back, middle and front office operations.
Treasury control framework and treasury performance management.
Cash management objectives including cash flow forecasting and working capital management.
Money markets instruments including types of instruments, discount versus interest bearing securities,
short-dated bonds, the repurchase agreement etc.
Bond risk management strategies.
Targeted Audience
Senior staff in treasury department, investment department & branch managers with back ground in
financial markets products.
Prerequisites
1406: FX and Money Markets –Advanced.
Duration
3 Days
Methodology
Lectures, Discussion and Case Studies.
Sharjah
Jan 6-8
Abu Dhabi
April 21-23
Dubai
Content Oct 29-31
67

68. Fixed Income Analysis
Course
No:1413
Overview
The aim of the course is to develop skills, and competencies in analyzing fixed income securities markets
and to familiarize the participants with the concepts of bond pricing and its application. To gain an insight
into fixed income securities in the framework of investment and risk management and the impact of
rating on bond prices.
Contents
Overview of fixed income markets
Fixed income product types
Bond price/bond quote/bond yield (YTM)
Fixed Income Analysis. - Calculating Yield, understanding cash flow, pricing bonds, bond valuation, time
value of money, essentials of yield curve
Bond investment & risk factors, overview of investment Risk, types of risks
Role of rating agencies
Targeted Audience
Officers from Treasury, investment, private banking, and wealth management. Anyone dealing with fixed
income securities
Prerequisites
None
Duration
2 Days
Methodology
Lectures, Illustrations, Exercises and Case Studies
Abu Dhabi
March 10-11
Dubai
Content
Dec 17-18
68

69. Structured Products
Course
No:1414
Overview
The course sets out to provide participants with a clear understanding of the role of structured
product vehicles and to demonstrate a practical understanding of the core concepts behind structured
products and the range of assets including sharia’ compliant products linked to structured products.
Contents
Mechanics of structured products & origins of interest in structured products
Why issuers create structured products?
Investor’s interest in structured products
SPVs & underlying assets used for SPVs
Securitization of Sharia’ Compliant Islamic Products
Current state of Structured Products used in UAE and its scope
Targeted Audience
Sales staff, traders, financial analysts, securitization market practitioners, portfolio risk managers,
corporate financiers, treasurers, credit risk managers and bank staff with basic understanding of
financial market asset classes.
Prerequisite
1404: Capital Markets and Money Markets
Duration
2 days
Methodology
Illustrations, exercises and cases
Sharjah
Jun 2-3
Abu Dhabi
Content
Oct 20-21
69

70. Corporate Banking
Course
No:1415
Overview
This is a comprehensive strategic management course for senior banking executives that will assist
them to understand the success factors of corporate banking, how to use the planning process to set
goals, control costs and to increase the profitability of clients and sales channels.
Contents
Successful corporate banking strategy to maximize profitability in terms of risk adjusted returns.
Planning and budgeting process to increase the value of bank and control costs
Build a competitive, client oriented sales organization to respond to the needs of corporate clients.
Implement an effective rating system for corporate and cash flow based lending, and risk adjusted
pricing under Basel II.
Streamline the bank’s credit policies and processes and optimize the cooperation between the credit
department and the sales organization.
Identify the major risk factors in corporate banking and implement an effective risk management
system.
Targeted Audience
Heads of Corporate Banking, Corporate Banking Relationship Managers and Directors, Credit Managers and
Directors, Corporate Debt Advisers and other banking professionals who need to understand corporate
banking operations.
Prerequisites
1914: Credit Risk Management
Duration
3 Days
Methodology
The program is highly interactive, making extensive use of case studies, exercises and group discussions
as well as presentations by the Course Instructor.
Sharjah
May 26-28
Sep 22-24
Abu Dhabi
Dec 22-24
Dubai
Jun 25-27
Content
May 21-23
70

71. Contents
Marketing Sales
& Customer Service Programs
Code Course Name
1501 Achieving Teller Excellence
1502 Breakthrough Customer Service
1504 Customer Relationship Management Corporate
1505 Customer Relationship Management Retail
1506 Ground Rules and Code of Ethics
1507 Marketing of Financial Services
1508 Tele Sales Skills
1509 Business Etiquette
1511 New Banking Product Development
1512 Effective Selling Techniques NEW
Index
71

72. Marketing Sales
& Customer
Programs
Service
Marketing Sales
& Customer
Service
Programs

73. Achieving Teller Excellence
Course
No:1501
Overview
The program takes you through what a customer requires and desires from us as Bankers, and it will
equip you with skills required to professionally deal with any service situation.
Contents
Introduction
Customer satisfaction
Customer Interaction cycle
Handling Unusual/ Unexpected situations
Understanding Customer Requirements
 Product knowledge & Benefit illustration
Taking leads or referrals for Cross selling
Mock Plays
Targeted Audience
All tellers and front line staff of the branch, who have English language fluency or have attended our
English program modules
Prerequisite
None
Duration
1 Day
Methodology
Lectures, discussions and case studies
Sharjah
Jan 6
Sept 15
Abu Dhabi
April 7
Sept 15
Dubai
Jun 5
Content Nov 12
73

74. Breakthrough Customer Service
Course
No:1502
Overview
To provide participants with concepts and practice exercises of quality customer service delivery in the
banking context.
Contents
Understanding the unique nature of the banking service
The customer service “experience” cycle
Having a customer service mindset
Valuing the internal customer
Quality service-what’s in it for you?
Ideas on “breakthrough” customer service
Targeted Audience
Functional staff who deal with customers and are responsible for service quality levels
Prerequisites
None
Duration
2 Days
Methodology
Illustrations, practice sessions, presentations, and action planning
Sharjah
Nov 10-11
Abu Dhabi
Jan 20-21
Nov 10-11
Dubai
Jan 8-9
Sep 17-18
Al Ain
Feb 3-5
Fujairah
Dec 15-16
RAk
Content
Jun 2-3
74

75. Customer Relationship Management – Corporate Course
No:1504
Overview
RMS and ARMs will gain understanding of the concept of CRM and will equip them with tools and
techniques required to develop an appropriate CRM strategies in a corporate setting.
Contents
The concept of relationship banking
The market Intelligent Enterprise: main principles
Business etiquettes, communication, telephone manners etc.
Design of CRM infrastructure: tools & techniques
New customer acquisition / retention of existing customers
Follow up and cross selling of other products / para banking products
Targeted Audience
Relationship Managers and Assistant Relationship Managers in Corporate banking
Prerequisite
None
Duration
2 Days
Methodology
Lectures, Case Studies, exercises and experiential learning
Sharjah
Feb 3-4
Abu Dhabi
May 12-13
Sept 29-30
Dubai
Feb 12-13
Content
Oct 22-23
75

76. Customer Relationship Management – Retail
Course
No:1505
Overview
RMS and ARMs will gain understanding of the concept of CRM and will equip them with tools and
techniques required to develop an appropriate CRM strategies
Contents
The concept of relationship banking
The market Intelligent Enterprise: main principles
Business etiquettes, communication, telephone manners etc.
Design of CRM infrastructure: tools & techniques
New customer acquisition / retention of existing customers
Handling of customer complaints
Targeted Audience
Relationship Managers, Assistant Relationship Managers, Customer Service executives in retail banking
Prerequisites
None
Duration
2 Days
Methodology
Lectures, Case Studies, exercises and experiential learning
Sharjah
Jan 20-21
Abu Dhabi
Feb 10-11
Oct 27-28
Dubai
Jan 15-16
May 21-22
Al Ain
May 26-27
Fujairah Content
May 12,13
76

77. Ground Rules & Code of Ethics (GRACE)
Course
No:1506
Overview
To bring about professionalism in terms of finer understanding of ethical practices in the Financial
Services Industry.
Contents
Professional practices/professional conduct in the banking sector
The bank’s leadership role in implementing Code of Ethics
Regulatory requirements on ethics in banks service
Rules, regulation and ground rules
Self Regulation
Confidentiality Steps to counter insider trading
Conflict of interest: Types and Ground Rules to curb conflict of Interest
Internal Code of Conduct
Targeted Audience
All bank staff; specifically customer services department and operation departments
Prerequisite
None
Duration
1 Day
Methodology
Lectures, video films, exercises and discussions
Sharjah
Sept 22
Abu Dhabi
Jun 2
Dubai
Content May 7
77

78. Marketing of Financial Services
Course
No:1507
Overview
To impart sales professionals a standardized approach towards the marketing of financial services.
Contents
Marketing Management: definition, importance and functions
Financial Services-Distinct characteristics
Test marketing- Distribution of Financial products
Role of Promotion in Marketing New financial Products and marketing Pricing of Bank’s financial
Products
Marketing Information systems Role of DSA’s in Marketing
Live Case Studies
Targeted Audience
Staff from Marketing departments, customer services departments and product managers
Prerequisites
None
Duration
2 Days
Methodology
Lectures, video films, exercises and discussions
Sharjah
April 7-8
Abu Dhabi
Jun 23-24
Dubai
Content
April 16-17
78

79. Telesales Skills
Course
No:1508
Overview
Participants will gain clear understanding of the key skills of good telephone etiquette. The program will
provide participants with the understanding of how phone responses by the staff represent the overall
image of the company. Verbal and vocal skills are some of the main skills that will be learnt and
practiced by attending this course. Concepts such as the Seven Steps of Telesales will be explored in
this program, in addition to the identification of the most common objections and exploring ways to
overcome them.
Contents
Differentiating Your Organization From The Competition
Ensuring The 'First Impression' Is 'A Lasting Impression' - For All The Right Reasons
Using Positive Language
Using The Correct Sequence
How To Sell Professionally
Prospecting & Hunting For New Business
Why Do People Buy?
Identifying Customer Needs
Key Questioning Techniques
Understanding The Telephone Selling Process
Developing Scripts - Using Variations Of Your Script - Practical Applications
Objections - Obstacles or Opportunities?
How To Handle Objections
Targeted Audience
Staff interested in developing their telephone selling techniques
Prerequisite
None
Duration
1 Day
Methodology
Lectures, group discussion, case studies and role plays
Sharjah
May-19
Abu Dhabi
Feb 24
May 26
Dubai
Mar 5
Dec 17
Al Ain
Oct 20
Fujairah
Content
Sep 8
79

80. Business Etiquette
Course
No:1509
Overview
This program will equip participants with the hidden values – and priceless potential – of image,
etiquette and protocol and how they can make a difference in business by effectively employing them.
Some of the main objectives of this course will include changing the employees into a team of skilled
professionals, in addition to presenting and promoting your company with precision and style.
Contents
Networking for Success
Dress code and professional attire
Common faux pas for men and women at their professional attire
Business etiquette global rules for a positive first impression
Professionalism and a philosophy of life
Business etiquette as a life attitude
Types of business receptions
Dress code upon business social events
Targeted Audience
Bank employees who need to develop their presentation skills in terms of personal conduct in public
and/or with customers
Prerequisites
None
Duration
2 days
Methodology
Lecturers, Group discussion and films
Sharjah
Dec 22-23
Abu Dhabi
Jan 6-7
May 5-6
Dubai
Feb 5-6
Oct 1-2 Content
80

81. New Banking Products Development
Course
No:1511
Overview
To provide participants with an integrated framework for the development of new banking products and
financial services, starting with idea generation and ending with successful launch and control of these
products and services.
Contents
New product strategy
Generation and evaluation of new ideas and concepts
Testing of new product and marketing strategy development
Business analysis and market testing
Commercialization and Brand identity
Customer adoption process
Case Analysis
Targeted Audience
Senior bankers involved in planning for and marketing of new products and services
Prerequisite
None
Duration
2 Days
Methodology
Structured presentations, group discussions, situation analysis and cases studies
Sharjah
Jun 2-3
Abu Dhabi
Apr 14-15
Dubai
Content Jun 11-12
81

82. Effective Selling Techniques
Course
No:1512
Overview
This program will help attendees realize the importance of successful selling techniques implementation in
complimenting and emphasizing the relationship between the client and organization.
Contents
Managing the customers’ expectations to maximize customer value
Required skills for the ideal customer service agents in order to manage customers mind set
Planning and preparing for the selling journey
Presale check list
Impact of first impression and first stage of the selling journey
Different types of selling, and the cause of the execution
Finalizing the sale by ensuring and maintaining customer rapport
The importance of product knowledge in the process of sales execution
Handling objections and complaints
Ensure constant customer satisfaction and trust
Targeted Audience
Staff members involved in Sales roles
Prerequisites
None
Duration
2 Days
Methodology
Presentations, interactive discussions, case studies, and group exercises
Sharjah
Jun 16-17
Abu Dhabi
March 3-4
Dec 8-9
Dubai
Jun 25-26
Nov 26-27
Al Ain
Jun 9-10
Fujairah Content
Nov 17-18
82 82

83. Contents
Human Resources Management
& Leadership Programs
Code Course Name
1601 Bank Branch Management Skills
1602 Coaching and Mentoring
1603 Effective Communication Techniques
1604 Effective Leadership Skills
1606 Negotiation Skills
1609 Stress Management
1610 Team Building
1611 Time Management
1612 Emotional Intelligence
1613 Performance Management
1614 Six Sigma
1615 Total Quality Management
1616 Training Needs Analysis NEW
1617 Project Management - Basic NEW
Index
83

84. Human Resources
Management &
Leadership
Programs
Human Resources
Management
& Leadership
Programs

85. Bank Branch Management Skills
Course
No:1601
Overview
In the highly competitive market banking environment, profit orientation, efficiency and effectiveness of
branches of all banks would be under focus. The program is designed to assist Branch Managers and
Senior Managers to identify new business, retain existing business & manage human resources. This
program will also enhance the interpersonal skills and emphasize customer relationship and service
quality.
Contents
Introduction to current business environment and realities
Effective leadership skills
Business Development strategies
Customer relationship management and service quality
Negotiation skills and conflict management
Motivational strategies
Team Building
Performance Management & Measurement process
Profit planning- Managing the revenue line
Time management & Delegation
Effective Communication & Interpersonal skills
Mock Plays
Targeted Audience
Branch Managers and Senior Officers
Prerequisite
None
Duration
3 Days
Methodology
Lectures, discussions and case studies
Sharjah
April 14-16
Abu Dhabi
May 26-28
Content Dubai
Nov 19-21
85

86. Coaching and Mentoring
Course
No:1602
Overview
Coaching and mentoring skills are essential in motivating staff, raising their engagement levels and
eliminating the fear that prevents them from taking actions. This course will also assist the staff in
improving their performance by taking more ownership, meeting their stated goals and developing
personal self development skills that will encourage them to take action beyond their comfort zone.
Contents
Coaching versus Mentoring & leadership
Setting goals and gaining commitment
GROW model
Employee engagement
Driving performance through coaching
Team dynamics, and motivation
Developing high performance
Action Plan
Targeted Audience
Supervisors, Managers, Branch Managers and Team leaders
Prerequisites
None
Duration
2 Days
Methodology
Presentations, discussion, roll play, and group case studies
Sharjah
Feb 10-11
Sept 29-30
Abu Dhabi
April 7-8
Dubai
Feb 19-20
Sep 24-25
Content
86

87. Effective Communication Techniques
Course
No:1603
Overview
Attending this program will assist participants in gaining skills for influencing others within meetings and
other work environments. Participants will learn about body language and the different social styles of
communication necessary for influencing and impacting others.
Contents
Developing personal Impact
The key to communicating more effectively
Understanding tools and techniques of communication
Creating Impact with interpersonal communication
Application of learning in the work environment to create the desired outcome.
Communication Theory
Overview of communication
Building Rapport with the target
Communication Types
Body Language & Communication
Role Play, Case Studies
Targeted Audience
Officers working in the customer service departments, sales, and receptionists and administrative
personnel
Prerequisite
None
Duration
2 Days
Methodology
Lectures, group discussion, case studies and role plays
Sharjah
Feb 3-4
Nov 24-25
Abu Dhabi
Apr 21-22
Dubai
Jan 29-30
Content Oct 29-30
87

88. Effective Leadership Skills
Course
No:1604
Overview
Leaders in the banking sector are expected to perform over and above their financial and non-financial
objectives. Goal setting and performance management processes are some of the key concepts
participants will learn more of by attending this program. This will be in addition to other concepts such
as team work, the importance of internal partnership and delegation. Leaders and potential leaders
attending this program will be equipped with coaching, feedback and effective communication skills.
Contents
Understanding good Leadership Behaviors
Learning the difference between leadership and management
Defining qualities and strengths
Polishing interpersonal skills and communication skills
Learning about commitment and effectiveness
Making key decisions
Stress Management
Empowering, motivating and inspiring others
Leading by example
Targeted Audience
Middle to senior management and customer service department heads and Branch Managers
Prerequisites
None
Duration
3 Days
Methodology
Lectures, case studies, exercises and experiential learning
Sharjah
Mar 3-5
Oct 20-22
Abu Dhabi
May 12-14
Dubai
Mar 26-28
Content
Dec 10-12
88

89. Negotiation Skills
Course
No:1606
Overview
Participants will understand and appreciate the nature of negotiation and where it fits into when dealing
with suppliers. Some of the key concepts that will be covered include negotiation process planning,
techniques and tactics. Through group activities and case studies, participants will learn questioning,
listening and summarizing skills. Participants will be equipped to examine, analyze different negotiation
situations base on differences in peoples’ backgrounds and cultures.
Contents
Defining negotiation
Planning & preparing for negotiation
Communication in negotiation
Negotiation strategies
Tactics & counter tactics
Negotiating across cultures
Stages of negotiation
Differences in behavioral styles—passive, aggressive and assertive
Identifying techniques for improving self-esteem
Improving communication with different social styles
Risks and benefits in becoming assertive
The role of social styles in assertive communication
Targeted Audience
Bank Employees who require this program
Prerequisite
None
Duration
2 Days
Methodology
Lectures, case studies, exercises and experiential learning
Sharjah
Feb 17-18
Dec 15-16
Abu Dhabi
Jan 13-14
Dec 22-23
Dubai
Content Feb 12-13
89

90. Stress Management
Course
No:1609
Overview
Stress occurs for a host of different reasons. This program begins with an examination of the causes of
stress, a brief history of stress study, and a self-diagnostic tool with which participants will pinpoint
their biggest stressors: time management issues, communication with coworkers etc.
Contents
Understand the study of stress and its impact
List tactics for successful time management
Explain how to prioritize and determine what is really important
Demonstrate techniques for interacting with difficult people
Employ physical and mental techniques for coping with stress
Create reachable goals
Begin implementing goals created during the session.
Targeted Audience
All middle-senior executives
Prerequisites
None
Duration
1 Day
Methodology
Lectures, group discussion, case studies & role plays
Sharjah
Jan 13
Abu Dhabi
Apr 14
Oct 20
Dubai
Jan 22 Content
Sep 10
90

91. Team Building
Course
No:1610
Overview
How to develop your teams to maximize their strengths and enhance productivity, in addition to
optimizing organization and work design for success in service delivery teams are some of the key
thoughts that will be covered in this program. Participants will be able to motivate their teams by
integrating their leadership responsibilities, competencies into their management roles. Moreover, the
program will cover insights into the behavioral processes through which teams evolve in business
organizations
Contents
Modeling key behaviors of effective leadership
Optimizing team processes
Identifying dimensions of difference
Managing measures to affect performance
Applying leadership practices and commitments for maximum payoff
Motivating people to stay
Defining “teamness” in terms of organizational beliefs, norms, values and behavior
Perceiving the unity organization and the self
Institutionalizing the team building dynamic
Targeted Audience
Bank staff at any level with at least 1 year experience
Prerequisites
None
Duration
2 Days
Methodology
Lectures, exercises discussion and videos
Sharjah
Jan 20-21
Oct 6-7
Abu Dhabi
Jun 2-3
Dubai
Jan 15-16
Oct 22-23
Al Ain
Sep 29-30
Fujairah
Content
Mar 3-4
91

92. Time Management
Course
No:1611
Overview
This course will enable the participants to identify their own job objectives, key result areas and
short-terms targets and set priorities and keep to them. It will also help maximize their use of time
through proven scheduling techniques.
Contents
Time as a resource
Time stealers
Analyzing your use of time
Planning and objective setting
Time management strategies
Targeted Audience
All bank employees who wish to improve their skills and techniques to effectively manage their time.
Prerequisite
None
Duration
2 Days
Methodology
Lectures, discussions, case studies and group exercises
Sharjah
Feb 24-25
Abu Dhabi
Jan 6-7
Dubai
Mar 19-20
Dec 24-25
Al Ain
Apr 7-8
Fujairah
May 5-6
Content
92

93. Emotional Intelligence
Course
No:1612
Overview
Emotional Intelligence is becoming an important field of research especially when it comes to managing
emotions in the work place. Analyzing your own emotional intelligence and understanding how to
manage your own emotional reactions to achieve desired results is one of the main modules that will be
covered in this program. Participants will learn howto increase their ability to communicate and
motivate others, based on understanding their emotions and harnessing it to increase morale and
inspire high performance.
Contents
Utilize the techniques of being emotionally intelligent while dealing with people
Improve work life balance
The 3 dimensions of competence at work
Emotional Intelligence and its role in work
Key competencies that enable someone to be emotionally intelligent
The art of engagement
Social and motivation styles
Targeted Audience
All Bank employees can attend this course
Prerequisite
None
Duration
2 Days
Methodology
Lecture, group discussion, and case studies
Sharjah
Jan 8-9
Abu Dhabi
May 19-20
Dubai
Feb 26-27
Content
July 2-3
93

94. Performance Management
Course
No:1613
Overview
Performance Management is key in aligning organization goals with individuals’objectives. This program
will cover how to motivate staff through cost effective strategies and sharpen the skills of supervisors
in assessing the performance of staff. Participants will learn more about the latest management
thinking on performance, in addition to how to develop effective performance measurement and
management systems.
Contents
Roles and responsibilities of individuals and managers in performance management process
Application of pragmatic tools and techniques to develop the performance culture within their units
Goal setting and taking ownership of performance Overview
Importance on ongoing feedback
Reward performance appropriately
Defining standards of performance and setting benchmarks
Designing and installing effective performance measurement systems
Conducting performance appraisal discussions.
Targeted Audience
Managers and Heads of departments of various operations, especially HRD and trainers
Prerequisites
None
Duration
2 Days
Methodology
Lecture, group discussions and case studies
Sharjah
April 28-29
Abu Dhabi
Sept 22-23
Dubai
April 23-24 Content
94

95. Six Sigma
Course
No:1614
Overview
To diagnose the scope of project, the evaluation process, in addition to the development, analysis and
the optimization of the processes.
Contents
History of Six Sigma
How is Six Sigma Different
Six Sigma Levels
Deployment
Design for Six Sigma
DMAIC
Targeted Audience
Project Managers, Operation Managers, Project Leaders, Team Leaders, Project Engineers, IT Consultants,
and HR Managers etc.
Prerequisite
None
Duration
3 Days
Methodology
Lectures, group discussions, case studies
Sharjah
May 12-14
Abu Dhabi
Nov 17-19
Dubai
Content Apr 7-9
95

96. Total Quality Management (TQM)
Course
No:1615
Overview
It involves the understanding of the importance of TQM from human resources, assets and wealth
management perspective. Therefore, TQM is an absolute necessity if an organization wishes to remain
competitive and relevant, especially in today’s global competition for customers, market and global
economy.
Contents
Define key concepts related to TQM
Identify the benefits of TQM
Identify the steps of the Total Quality Management TQM process cycle
Identify the tools used to measure the output of the process cycle
Identify the various facts of benchmarking
Involvement, Empowerment, and Commitment by management and all employees
Meeting customer requirements
Strive for Reducing development cycle times
Improvement through team effort
Reducing product and service costs
Systems to facilitate improvement
Line Management ownership
Recognition and celebration
Challenging quantified goals and benchmarking
Focus on processes / improvement plans.
Targeted Audience
Supervisory-level employees
Prerequisites
None
Duration
3 Days
Methodology
Lectures, group discussions, case studies
Sharjah
May 19-21
Abu Dhabi
Mar 10-12
Dubai
Apr 2-4 Content
96

97. Training Needs Analysis
Course
No:1616
Overview
This program will equip participants with a needs-analysis approach that is realistic in today's financial
climate. It shows you how to apply a highly effective procedure for determining whether or not training
is the solution to a job performance problem. Participants will return to their jobs with key skills and
confidence to gain acceptance and recognition for their training recommendations to management.
Contents
Determine organizational, departmental and individual competencies
Plan a needs analysis system
Design questionnaires/surveys
Design interviews
Analyze job performance
Determine causes and solutions for job performance problems
Determine when (and when not) to train
Determine the cost-benefits of training
Write proposal
Targeted Audience
Training analysts, senior instructors, and managers of training who have (or wish to have) input into
major decisions about training
Prerequisite
None
Duration
2 Days
Methodology
Lectures, group discussions, case studies, worksheets and experiential learning materials
Abu Dhabi
Jun 23-24
Dubai
Content
Nov 5-6
97

98. Project Management
Course
No:1617
Overview
As the business world grows more competitive, organizations find it necessary to take on an increasing
number of projects. Unfortunately, these same organizations often don’t have skilled project managers to
handle the work. In this program, participants will learn and practice the critical tools and techniques that
have been proven necessary for project management success.
Contents
Discussing key definitions, concepts, terminology, and roles
Identifying the project work by creating the work breakdown structure (WBS)
Project work estimation – time and cost
Work assignments and determining resources required for project completion
Assigning ownership to tasks
Budget creation
Targeted Audience
Individuals who are new to project management, professionals for whom PM is a secondary part of their
jobs), business analysts, managers responsible for projects and experienced project managers looking to
review current tools, techniques, and processes
Prerequisites
Duration
3 Days
Methodology
Lectures, discussions, charters, fictional case studies and group exercises
Sharjah
Mar 10-12
Abu Dhabi
Dec 15-17
Dubai
May 28-30 Content
98

99. Contents
Islamic Banking Programs
Code Course Name
1701 Development of New Islamic Banking Products
1702 Introduction to Islamic Banking
1703 Islamic Accounting Standards
1705 Islamic Financial Markets
1706 Islamic Credit Products
1707 Islamic Investment Products
1708 Islamic Jurisprudence of Financial Transactions
1709 Islamic Project Finance
1710 Risk Management in Islamic Banks
Index
99

100. Islamic Banking
Programs
Islamic Banking
Programs

101. Development of New Islamic Banking Products
Course
No:1701
Overview
The program aims to familiarize the participants with the shari’ah and legal principles for product
designing and to explore the opportunities for structuring new Islamic banking products. It enablesthe
participants to comprehend the requisites for Islamic product structuringand identify the challenges in
the launching and marketing of new products.
Contents
An overview of Islamic products structures
Requisites for Islamic financial engineering: Shari’ah, legal, market knowledge, conventional product
knowledge
Approaches to structuring and developing new products: Role of shari’ah advisors andlegal experts,
marketing considerations, challenges
New product structuring for different sectors; retail, corporate, liquidity management, wealth
management, government, corporations
Standardization in new product design
Targeted Audience
Bankers involved in developing and marketing of new products and services
Prerequisites
1702: Introduction to Islamic Banking
Duration
2 Days
Methodology
Lecture, presentation, discussion
Sharjah
Feb 3-4
Nov 17-18
Abu Dhabi
Mar 24-25
Dubai
Content
Jan 8-9
101

102. Introduction to Islamic Banking
Course
No:1702
Overview
The course aims to familiarize the participants with the guiding principles of Islamic banking and finance.
The participants shall comprehend the Islamic modes of financing andidentifythe legal and shari’ah
framework of Islamic finance industry. The program also highlights the characteristics of Islamic deposit
instruments and mechanism of fund management in Islamic banks.
Contents
The fundamental and guiding principles of Islamic banking and finance
Shari’ah supervision and guidance; regulation; industry analysis
Islamic bank structure, Islamic VS conventional banking
Deposit instruments in Islamic banks
Fund management in Islamic banks
Islamic banking operations and instruments
Targeted Audience
Bank employees who need to be introduced to the principles and operations of Islamic banking and
finance
Prerequisites
None
Duration
2 days
Methodology
Lecture, presentation, discussion and exercises
Sharjah
Jan 27-28
May 19-20
Sep 15-16
Abu Dhabi
Apr 28-29
Sep 29-30
Dubai
Jan 15-16
May 14-15
Sep 17-18
Al Ain
Jan 6-7
Fujairah Content
Mar 24-25
102

103. Islamic Accounting Standards
Course
No:1703
Overview
The program aims to familiarize the participants with broad framework of accounting and financial
reporting issues in Islamic financial institutions (IFI). The participants shall identify the accounting
objectives, reporting and disclosure requirements as well as Accounting Standards for IFIs developed by
the Accounting & Auditing Organization for Islamic Financial Institutions (AAOIFI).
Contents
Objectives of Financial Accounting for Islamic bank
General presentation and disclosure in the financial Statements of Islamic banks
International Financial Reporting Standards (IFRS) and Islamic Banking Operations
AAOIFI and the objectives and concepts of financial reporting for Islamic banks
Accounting Standards for Murabaha,ijarah, istisna’a, mudarabah, musharakah, and Investment
Accounts
Targeted Audience
Bank employees involved in the Accounting, Financial control and Auditing functions of Islamic banks
Audit firms professionals andregulators who supervise and inspect Islamic banks
Prerequisites
1702: Introduction to Islamic Banking
Duration
3 days
Methodology
Lecture, presentation, discussion and exercises.
Sharjah
April 14-16
Dec 15-17
Abu Dhabi
Jun 30- July 2
Dubai
Content Sept 24-26
103

104. Islamic Financial Markets
Course
No:1705
Overview
The program aims to familiarize the participants with the dynamics of Islamic financial marketsand
shari’ah framework of Islamic securities. It analyzes the role of sukukin Islamic finance and discusses
different sukuk structures. The program also highlights Islamic market indexes, Islamic money market
instruments and foreign exchange operations in Islamic banks.
Contents
An overview of Islamic financial markets
Comparison between sukuk and conventional bonds
Sukuk and their role in Islamic finance
AAOIFI standards for sukuk structures- case studies
Islamic market indexes
Islamic money market instruments
Foreign exchange operations in Islamic banks
Targeted Audience
Functional managers and investment executives, project and corporate finance officers, marketing
officers, supervisory level staff and senior bankers
Prerequisites
1702: Introduction to Islamic Banking
Duration
2 days
Methodology
Lecture, presentation, discussion, exercises and case studies
Sharjah
Feb 24-25
Abu Dhabi
Nov 10-11
Dubai
Content
Feb 19-20
104

105. Islamic Credit Products
Course
No:1706
Overview
The course aims to familiarize the participants with Islamic credit concepts and the techniques used for
structuring Islamic credit products. It outlines different types of credit productsin Islamic banks and
equips the participants with skills to identify the risk considerations in Islamic credit products.
Contents
An overview of the Islamic credit products
Types of cards in Islamic banks
Personal finance Products (goods financing, liability transfer, cash financing)— Murabahah, Salam,
Tawarruq, Services Ijarah
Home Finance Products- Istisna’a, Standard Ijarah, Forward Ijarah, Diminishing Musharakah
Letter of credit in Islamic banks
Islamic credit products and the shari’ah supervision and controls
Risks related to credit products and ways to mitigate the risks
Targeted Audience
Banks employees who need to be introduced to Islamic banking products and services
Prerequisites
1702: Introduction to Islamic Banking
Duration
2 days
Methodology
Lecture, presentation, discussion, exercises and case studies
Sharjah
March 3-4
Abu Dhabi
Dec 22-23
Dubai
Content April 2-3
105

106. Islamic Investment Products
Course
No:1707
Overview
The course aims to familiarize the participants with Islamic investment concepts and the techniques
used for structuring investment products. It outlines types of investment products in Islamic banks
analyzes equity screening techniques in Islamic finance;and explore the ways of structuring Islamic
investment funds. The course alsoequips the participants with skills to identify the risk considerations in
Islamic investment products.
Contents
An overview of the Islamic investment guidelines
Investment techniques in Islamic finance
Types of Investment deposits in Islamic banks
Investment in equities−Equity Screening
Islamic investment funds
Takaful(Islamic insurance)
Risks in Islamic investment productsand ways to mitigate the risks
Targeted Audience
All banks employees in general and investment and treasury staff in particular who need to be
introduced to Islamic banking products and services.
Prerequisites
1702: Introduction to Islamic Banking
Duration
2 days
Methodology
Lecture, presentation, discussion, exercises and case studies
Sharjah
April 21-22
Abu Dhabi
Jun 16-17
Dubai
Content
April 16-17
106

107. Islamic Jurisprudence of Financial Transactions
Course
No:1708
Overview
The course aims to introduce the participants the Islamic jurisprudence laws concerning financial
transactions. It outlines the general shari’ah rules concerning Islamic financing contracts; types of
sales, permissible and prohibited forms of business transactions and types of financing techniques.
The course thus builds a foundation to understand the general shari’ah framework of Islamic finance
principles and operations.
Contents
Introduction of religious law (shari’ah and fiqh)
Islamic law on riba and gharar and their relevance in modern finance transactions
Rules governing: the options (khayar), the promise (wa’d), default and delay in payment
Sales contracts, permissible and prohibited sales and their implications in modern financial transactions
Rules governing Islamic contracts: mudarabah, musharakah, murabahah, ijarah, salam, istisna’a,
wakalah, kafalah, rahn
Targeted Audience
Bank employees who want to gain in-depth knowledge of shari’ah laws concerning financial transactions.
Prerequisites
None
Duration
2 days
Methodology
Lecture, presentation, discussion, exercises and case studies
Sharjah
Oct 27-28
Abu Dhabi
Oct 20-21
Dubai
Content
Apr 30 - May 1
107

108. Islamic Project Finance
Course
No:1709
Overview
The course aims to familiarize the participants with the fundamental principles, practices and issues in
Islamic project financing. It enables the participants to identify the techniques used in Islamic project
finance structuring and understand the methodology to evaluate the project cash flows; assess and
evaluate project risks. It also highlightsissues related to project structures, documentation and shari’ah
compliance.
Contents
Project appraisal and shari’ah compliance process
Processing of the project
Cash flow analysis
Assessment and Structuring
Documentation, shari’ah compliance
Risk management
Targeted Audience
Investment managers, treasury staff, credit officers risk managers and marketing executives who want
to gain insight on Islamic project finance principles
Prerequisites
1702: Introduction to Islamic Banking
Duration
2 Days
Methodology
Lecture, presentation, discussion, exercises and case studies
Sharjah
May 5-6
Abu Dhabi
Feb 10-11
Dubai Content
Dec 22-23
108

109. Risk Management in Islamic Banks
Course
No:1710
Overview
The course aims to providecomprehensive understanding of the Islamic perspectives on risks and its
management. It familiarizes the participants with the types of risks involved in Islamic product structures
and suggests ways to mitigate the risks. The participants shall develop a sound understanding of the
risks facing Islamic banks and analyze the techniques and tools used for risk management by Islamic
financial institutions.
Contents
An overview of the financial risks
Islamic perspective on risk management
Risks exposure in Islamic banks: Credit risk, operational risks, market risks, liquidity
risk,shari’ah-intrinsic risk etc
Nature of risks faced by Islamic banks
Types of risks involved in Islamic product structures and ways to mitigate the risks
Guidelines on risk management for Islamic banks and financial institutions
Targeted Audience
Treasury, credit risks, compliance and strategic management staff
Prerequisites
1702: Introduction to Islamic Banking
1706: Islamic Credit Products
Duration
3 Days
Methodology
Lecture, presentation, discussion, exercises and case studies
Sharjah
Dec 22-24
Abu Dhabi
March 10-12
Dubai
Content
July 2-4
109

110. Contents
E-banking Applications Programs
Code Course Name
1801 Application of MS Excel - Basic
1804 Computer Crimes and Security System
1806 Application Ms. Access
1807 E-Banking
1808 Financial Modeling
1810 Application of MS Word Advanced
1811 Application of MS PowerPoint
1812 Application of MS Excel - Advanced NEW
Index
111

111. E-banking
Applications
Applications
Programs
E-banking
Programs

112. Application of Ms Excel
Course
No:1801
Overview
To familiarize the participants with the use of excel as a tool for enhancing the daily uses of excel in
bankingand finance. This course provides trainees with an overview of the features and functions of
Microsoft Office Excel 2007.
Contents
Create workbooks
Modify workbooks
Customize the Excel 2007 program window
Enter and revise data
Modify worksheets
Move data within a workbook
Find and replace data
Correct and expand upon worksheet data
Format cells
Define styles
Apply workbook themes and table styles
Make numbers easier to read
Create charts
Define a table
Name groups of data
Create formulas to calculate values
Add headers and footers to printed pages
Prepare worksheets for printing
Targeted Audience
IT Dept, Secretaries, Management, Call Center staff. HR Dept.
Prerequisites
None
Duration
2 Days
Methodology
Presentations, Illustrations, Exercises, Recent case studies, Multimedia (Video)
Sharjah
Jan 20-21
Nov 10-11
Abu Dhabi
Feb 17-18
Oct 27-28
Dubai
Jan 29-30
Content Jun 18-19
113

113. Computer Crimes and Security System
Course
No:1804
Overview
To provide participants with the knowledge to understand Computer & Internet Crimes and how they
target banks through case studies and How to defend against them.
Contents
Overview of computer & Internet Crimes
Types of Computer & Internet Crimes
Cyber Threats targeting Banks
Online Banking Fraud
Role of Money Mules
Recent Cases against Banks
Best Practices to Prevent Online banking Fraud
ATM Fraud & Security
Phone banking Fraud
Data Breach Response Guide
The global threat landscape – U.A.E
Cyber Crime New Trends
Targeted Audience
IT security, Web Admin., E-Banking & Mobile banking & Call Center staff, Legal, Audit, Fraud Prevention,
Compliance & Risk Management Departs.
Prerequisites
1807: E-Banking
Duration
2 Days
Methodology
Presentations, Illustrations, Exercises, Recent Case Studies, Multimedia (Video)
Sharjah
March 17-18
Abu Dhabi
Sept 15-16
Dubai
Content
May 28-29
114

114. Application of Ms. Access
Course
No:1806
Overview
With its Microsoft Office Fluent user interface and interactive design capabilities that do not require
deep database knowledge, Microsoft Office Access 2007 helps you track and report information with
ease. Get started quickly with prebuilt applications that you can modify or adapt to changing business
needs. Collect information through forms in e-mail or import data from external applications. Create and
edit detailed reports that display sorted, filtered, and grouped information in a way that helps you make
sense of the data for informed decision-making.
Contents
Getting Started
Creating a Database
Making Changes to a Database
Working with Forms
Retrieving Information
Working with Reports
Preparing to Print
Targeted Audience
IT security, Web Admin., E-Banking & Mobile banking & Call Center staff , Legal , Audit
Prerequisites
None
Duration
3 Days
Methodology
Presentations, Illustrations, Exercises, Recent Case Studies, Multimedia (Video)
Sharjah
Feb 17-19
Abu Dhabi
Apr 7-9
Dubai
Content Oct 22-24
115

115. E-Banking
Course
No:1807
Overview
As customers increasingly demand and use a variety of electronic channels to perform financial transac­
tions, the ways in which fraudsters and hackers can conduct attacks proliferate. In consumer and
corporate banking services, authenticating the customer and the transaction are key steps to ensuring
proper access and protection.
Contents
Introduction to electronic banking
E-banking services
Authentication Methods in Electronic Transactions
Payment system in E-banking
Major Issues of E-security
Targeted Audience
IT security, Web Admin, E-banking& Mobile banking & call Center staff, Legal ,Audit, Fraud prevention,
Compliance& Risk management Departs
Prerequisites
None
Duration
2 Days
Methodology
Presentations, Illustrations, Exercises, Recent case studies, Multimedia (Video)
Sharjah
Dec 15-16
Abu Dhabi
May 5-6
Dubai
Jan 22-23
Content
116

116. Financial Modeling
Course
No:1808
Overview
Financial Modeling is very critical for the financial industry. This course will enable participants to
effectively apply excel techniques to a wide variety of financial models. A number of key skills will be
addressed such as scenario management techniques and data validation to control inputs.
Contents
What are financial models?
Types of Financial Models-Pricing, Investment, Funding, Trading, Risk, Simulation, Financial Statements
Design of financial models-Objectives, drivers, assumptions, sub-models, stress testing, presentation,
metrics
Excel functions to support financial models-Sensitivity analysis with scenariomanager and data
tables-Pivot tables-Solver
Financial Statements forecasting
Financial Planning and Investments, Loan Schedules
Bond Pricing and duration
Risk and Simulation
Sensitivity Analysis
Targeted Audience
Participants will be from Corporate Banking, Risk Department and Investment Banking
Prerequisites
1801 - Application of MS Excel
Duration
3 Days
Methodology
Presentation, lecture, illustration, exercise and case studies.
Sharjah
Feb 10-12
Jun 30- July 2
Dubai
March 19-21
Nov 5-7
Abu Dhabi
Content May 21-23
117

117. Application of MS Word Advanced
Course
No:1810
Overview
This course provides trainees with an overview of the more advanced features and functions of
Microsoft Word. This course is intended for experienced information workers who want to learn
advanced-level Word skills.
Contents
Add hyperlinks
Add bookmarks and cross-references
Create and modify tables of contents
Create and modify indexes
Understand mail merge
Prepare main documents
Send personalized e-mail messages to multiple recipients
Create and print labels
Send documents directly from Word
Add and review comments
Track and manage document changes
Compare and merge documents
Password-protect documents
Control changes
Work with styles and templates
Change default program options
Customize the ribbon
Customize the Quick Access Toolbar
Targeted Audience
IT Dept, Secretaries, Management, Call center staff
Prerequisites
None
Duration
2 Days
Methodology
Presentations, Illustrations, Exercises, Recent case studies, Multimedia (Video)
Sharjah
Jun 9-10
May 19-20
Abu Dhabi
Dec 15-16
Mar 31 -Apr 1
Dubai
Feb 5-6
Oct 29-30
Content
118

118. Application of MS Powerpoint
Course
No:1811
Overview
Familiarize the participants with the use of Ms.power point as a tool for enhancing their use in
banks.Provides trainees with experience at creating more elaborate presentations in Microsoft Office
PowerPoint 2007.
Contents
Import data from other sources
Inserting features to a slide
Inserting features to a slide with the movement
Preparation before the presentation
Practice during the presentation
Graphics &Clipart
Slide Master
Printing Presentation
Targeted Audience
IT Dept, Secretaries, Management, Call center staff. HR Dept.
Prerequisites
None
Duration
2 Days
Methodology
Presentations, Illustrations, Exercises, Recent case studies, Multimedia (Video)
Sharjah
Jun 23-24
Abu Dhabi
May 26-27
Dubai
Content Sept 24-25
119

119. Application of Ms Excel -Advanced
Course
No:1812
Overview
Microsoft Office is today, the most popular Office Automation software. This program enables users
toacquire the necessary knowledge and skills to use work enhancing features of Microsoft Excel
2007effectively and to get them familiar with these functions in a safe learning environment. Once it is
completed, their familiarity and confidence in using the advanced feature of Excel 2007 will increase,
making Excel 2007 a more useful tool for everyone uses of excel in banking and finance.
Contents
Creating Pivot Charts
Solving Formula Errors
Inserting Objects
Using What-If Analysis
Creating Charts
Creating Pivot Tables
Grouping and Outlining Data
Ms. Excel Dates and times
Ms. Excel Macros.
Targeted Audience
It is suitable for banker’s staff that has been using Excel for some time, and feels confident with using it.
Prerequisites
1801: Application of Ms Excel
Duration
2 Days
Methodology
This instructor-led course provides classroom lecture topics and the practical application of MSExcel
2007 through demonstrations, practices, and hands-on exercises, followed by a smallcase study on the
last day.
Sharjah
Dec 22-23
Abu Dhabi
Nov 24-25
Dubai
Content
April 9-10
120

120. Contents
Risk Management & Compliance
Programs
Code Course Name
1901 Anti Money Laundering: Laws and Regulations
1903 Compliance Insights in Banks
1904 Corporate Governance in Banks
1906 Detection for Forgery and Counterfeiting
1907 Financial Crimes Under AML
1909 Liquidity Risk Management
1910 Operational Risk Management
1911 Risk Management In Banks
1913 Market Risk Management
1914 Credit Risk Management
1915 Basel Accords Compliance Insights-Basic
1916 Basel Accords Compliance Insights- Advanced
1917 Risk Based Audit
1918 Interest Rate Risk Management NEW
1919 Signature Forgery and Documents Screening NEW
1920 FATCA NEW
Index
121

121. Risk
Management &
Compliance
Programs
Risk Management
& Compliance
Programs

122. Anti - Money Laundering: Law, Regulations & Best Practices Course
No:1901
Overview
Familiarize participants with the nature, processes and volume of money laundering and its risks. Current
international, regional and local initiatives to combat and manage risks of money laundering. The legal
frame work of combating money laundering in UAE and central bank circulars to the banks.
Contents
Nature of Money Laundering
History and processes of money laundering
Volumes and risks of the money laundering
Financial Action Task Force (FATF) role and Initiatives in managing risks of money laundering
UN initiatives
GCC initiatives
UAE initiatives ( Federal law, central bank circulars, focus areas of AML risk)
Targeted Audience
Managers from banks and regulatory bodies like the Central Bank, Ministry of Economics & Commerce,
Ministry of Finance and Industry, and all bank staff.
Prerequisite
None
Duration
2 Days
Methodology
Lecture, Discussion and Case Studies.
Sharjah
Jan 6-7
April 28-29
Oct 27-28 (A)
Abu Dhabi
Feb 10-11
Oct 6-7
Dubai
May 7-8
Nov 26-27
Jan 15-16 (A)
Al Ain
Jan 20-21
Fujairah
Content
Nov 10-11
123

123. Compliance Insights in Banks
Course
No:1903
Overview
Compliance is becoming important as it will not only prevent losses from inefficient financial processes
and avoiding regulatory sanctions rather it will provide management with information needed for strate­
gic planning and moving ahead. This program will enable participants to Understand the compliance
function in banks, Determine laws, regulations, circulars, policies and procedures that bank has to
comply with and Benefits of compliance and problems of non- compliance.
Contents
The compliance function
The importance of compliance and why it is a mandatory function
Compliance – responsibility of whom?
Compliance versus Targets in Banks, a professional formula
Consequences of compliance and non-compliance
Laws, regulations, circulars, internal policies to comply with
Achieving highest possible degree of compliance in banks
Targeted Audience
All bank staff, especially audit and compliance officers, managers, senior staff
Prerequisites
None
Duration
2 Days
Methodology
Presentation, discussion, and real case analysis
Sharjah
April 14-15
Abu Dhabi
Jun 16-17
Dubai
Content
Oct 8-9
124

124. Corporate Governance for Banks
Course
No:1904
Overview
By the end of this program participants should be able to define Corporate governance and identify
practices that constitute goodcorporate governance, and identify the factors in evaluating the quality of
corporate governance and therelative strength of shareowner rights.The importance of corporate
governance to ensure disclosure, transparency and independency in managing banks.
Contents
Define Corporate Governance and identify best practices that constitute a good Corporate
Governance for Banks.
Quality of corporate governance and the relative strength of shareowner rights
Protecting long term interests of the investors
Voting rights and disclosure, transparency and independency
Functions of Audit, Remuneration, and Nominations committee
Corporate Code of Ethics
Targeted Audience
Senior Executives and above.
Prerequisite
None
Duration
2 Days.
Methodology
Lectures, Discussion and Case studies.
Sharjah
March 17-18
Abu Dhabi
Sept 15-16
Dubai
Content March 26-27
125

125. Detection of Forgery and Counterfeiting
Course
No:1906
Overview
Forgery, documents screening and verification is becoming a skill that should be enhanced with
techniques to be used to enable bankers to prevent fraudulent transactions in the bank and the detection
of counterfeiting and forged note. Other documents like cheques, plastic cards, ID’s and other
documents which lies in everyday banking transactions is also covered.
Contents
Payment Instruments Fraud ( banknotes counterfeiting, cheques and credit cards fraud)
Documents screening and verification. ( ID fraud, security, technical and tactical profiling)
Signature forgery and verification.
Targeted Audience
Tellers, customer services, credit and audit department
Prerequisites
None
Duration
2 Days
Methodology
Presentation, discussion, and real illustrations
Sharjah
Mar 31 -Apr 2
Abu Dhabi
Dec 8-9
Jan 20-21
Dubai
Feb 5-6
Sept 17-18
Content
126

126. Financial Crimes and Enforcement Under Anti - Money Laundering Course
No:1907
Overview
Many countries around the world have enacted laws to enhance law enforcement investigatory tools
(e.g. USA PATRIOT Act). This course provides an overview of sections of such acts that may affect
financial institutions. Also the main areas of concern that banks should be focused on and the risks
related to that.
Contents
Special Measures for Jurisdictions, Financial Institutions, or International Transactions of Primary
Money Laundering Concern
 Special Due Diligence for Correspondent Accounts and Private Banking Accounts
 Cooperative Efforts to Deter Money Laundering
Bank Records Related to Anti-Money Laundering Programs
Targeted Audience
Executives responsible for AML initiatives, senior executives, policy makers.
Prerequisite
1901: Anti - Money Laundering: laws and regulations
Duration
2 Days.
Methodology
Lecture, Discussion and Case Studies
Sharjah
April 21-22
Abu Dhabi
Nov 10-11
Dubai
Content
Jun 11-12
127

127. Liquidity Risk Management
Course
No:1909
Overview
This program will enable participants to Understand the types of liquidity risks and indentify their
causes. Enhance their Ability to measure liquidity risk and asset liquidity.Use the available techniques to
manage liquidity risk.Understand and comply with Basel recommendations to manage liquidity risk.
Contents
Liquidity and solvency
Types of liquidity risk
Causes of liquidity risk
Measures of liquidity risk
Measures of asset liquidity
Managing liquidity risk
Basel recommendations for liquidity risk management
Targeted Audience
Treasury, risk, compliance, and strategic management.
Prerequisites
1911: Risk Management in Banks
Duration
2 Days
Methodology
Lecturing, examples, illustrations and cases
Sharjah
Jan 27-28
Abu Dhabi
May 5-6
Dubai
Content
Feb 19-20
128

128. Operational Risk Management
Course
No:1910
Overview
This course introduces the concept of Operational Risk and discusses events that trigger losses in banks
due to operational loss events. It covers the Basel Committee recommendations on the Regulatory Treat­
ment of Operational. The course introduces operational risk aspects in insurance, models, and empha­
sizes the need to have a well defined scope and process for identification of risk factors in operational
risk management.
Contents
Explains how loss prevention is more effective than loss reduction
 Examines various loss control measures
Elaborates on the Methodologies used in loss reduction
How risk avoidance is used as a risk mitigation Methodology
The basics of risk financing and its advantages and disadvantages
Identify and classify risks and take appropriate action
Basel accords recommendations
Targeted Audience
Operations management staff, IT executives, Operational Risk Managers, Back-Office Managers, Settle­
ment Officers, Internal Auditors, Risk Auditors
Prerequisite
1911 - Risk Management in Banks
Duration
2 Days
Methodology
Lectures, Discussion and case studies
Sharjah
May 12-13
Abu Dhabi
Sept 8-9
Dubai
Content
May 21-22
129

129. Risk Management in Banks
Course
No:1911
Overview
Financial institutions have been using risk management tools to control their risks. No longer is it seen
purely as a control mechanism – but as a critical input into the business. Every transaction should be
assessed in terms of the increase in risk to the institution, with the assurance that the pricing of that
transaction will generate a suitable return to compensate for the risk. Such a risk culture is reinforced
by Basel Accords, due to be implemented in many countries.
Contents
A broad overview of modern bank risk management, including Basel Accords
Able to report market risk using both traditional and VaR approaches
The approach to credit risk management:
Measuring Operational Risk successfully
Liquidity risk and interest rate risk with other risks faced by banks.
Basel accords measures to calculate Capital required to cover risks
Targeted Audience
This program is suitable for risk management professionals in banks, corporate, treasury and audit staff
Prerequisite
None
Duration
3 Days.
Methodology
Lectures, Discussion and case studies
Sharjah
Jan 20-22
Abu Dhabi
Feb 3-5
Jun 9-11
Dubai
Jan 29-31
Jun 25-27
Al Ain
Jun 16-18
Fujairah
Sept 22-24
Content
130

130. Market Risk Management
Course
No:1913
Overview
Market risk refers to the losses in on and off balance sheet items arising from movements in market
prices. This program aims at exploring the different areas of market risk to enable candidates to verify
the nature of each of them and be able to measure them in their activities. To understand the different
Methodologies to mitigate those risks. Finally, understand the measures that had been made by the
Basel committee to manage market risk in financial institutions.
Contents
The nature of nature of market risk within the context of risk management
Major areas of market risk; interest rate risk, exchange rate risk, commodity price risk, equity price risk.
Market risk measurement
Market risk management using VAR, Interest rate gap analysis
Market risk under Basel accords
Targeted Audience
Treasury, investment, risk managers and officers, and audit department
Prerequisite
1911: Risk Management in Banks
Duration
2 Days
Methodology
Lectures, models, exercises and case studies
Sharjah
Sep 15-16
Abu Dhabi
March 17-18
Dubai
Content Oct 29-30
131

131. Credit Risk Management
Course
No:1914
Overview
Credit risk is the most fundamental of risks. It is the potential that a bank borrower or counterparty will
fail to meet its obligations in accordance with agreed terms. This program aims at enabling candidates
to define credit risk and be able to identify the on and off balance sheet areas of credit risk, to be able to
use the different techniques and models to credit risk rating and measurement. Develop a credit risk
mitigation strategy. Finally, understand the measures that had been made by the Basel committee to
manage credit risk in financial institutions.
Contents
The nature of credit risk within the context of risk management
Major areas of credit risk; on and off balance sheet
Credit risk rating models
Credit risk management
Credit risk under Basel accords
Targeted Audience
Credit risk analysts, risk managers and officers, and audit department
Prerequisites
1911: Risk Management in Banks
Duration
2 Days
Methodology
Lectures, models, exercises and case studies
Sharjah
May 5-6
Nov 17-18
Abu Dhabi
Feb 24-25
May 15-16
Dubai
Content
Dec 10-11
132

132. Basel Accords Compliance Insights – Basic
Course
No:1915
Overview
All banks nowadays, are required to comply with the measure that have been set by the Basel committee
with regard to capital adequacy ratios needed to cover unexpected risks. This program aims at introducing
the primary requirements for covering risks in banks. The three pillars of Basel and the risk areas banks
may be exposed to.
Contents
Understand the basic requirements of Basel accords and its background
Specify the data requirement for the key calculations involved in various approaches
Understand the different approaches of calculating CAR under Basel accords
Identify the specific issues to be addressed under supervisory review and disclosure requirements
Targeted Audience
Credit and risk officers, Basel officers, compliance, audit department
Prerequisite
1911: Risk Management in Banks
Duration
2 Days.
Methodology
Lectures, models, exercises and case studies
Sharjah
Feb 24-25
Jun 2-3
Abu Dhabi
Mar 24-25
Nov 24-25
Dubai
Mar 5-6
Content July 2-3
133

133. Basel Accords Compliance Insights – Advanced
Course
No:1916
Overview
The Central Bank of UAE is regarding the adoption of advanced approaches of Basel accords compliance
as part of its reform measures to the banking industry in UAE. This programs aims at introducing the
different techniques to calculate CAR for credit risk, market risk, operational risk and liquidity risk as
they constitute the measure that should be satisfied by banks. Enable candidates to develop models in
measure those risks.
Contents
Approaches to calculate credit risk under Basel accords
Measuring credit risk using the standardized and IRB approaches
Measuring market risk
Measuring operational risk using the basic indicator approach
Measuring liquidity risk ( short term and long term)
UAE central bank recommendations to calculate CAR
Targeted Audience
Credit and risk officers, Basel officers, compliance, audit department
Prerequisites
1915: Basel Accords Compliance insights - Basic
Duration
2 Days
Methodology
Lectures, models, discussions, exercises and case studies
Sharjah
Sept 8-9
Abu Dhabi
Dec 22-23
Dubai
Content
Nov 5-6
134

134. Risk Based Audit
Course
No:1917
Overview
Risk based audit is superior to traditional audit approaches, it focuses on risks, the underlying causes of
financial surprises, not just the accounting records and shifts the focus from inspecting the quality of
the financial information to building it into the financial reporting process. This program aims at
enabling candidates to address risks the bank and their financial reporting and assessing of the quality
of operations and financial reporting together with identification of risk areas and recommend ratifying
measures.
Contents
Risk Based internal audit focus.
Stages in risk based internal audit
Approaches Methodologyto assess risk in RBIA
Assessment models to different risk areas and bank exposure
Internal control evaluation
The RBIA report
Targeted Audience
Risk officers, Basel officers, compliance, audit department, audit committee
Prerequisite
1911: Risk Management in Banks
Duration
2 Days
Methodology
Lectures, Discussion and case studies
Sharjah
Apr 7-8
Abu Dhabi
Apr 21-22
Dubai
Content
Oct 22-23
135

135. Interest Rate Risk Management
Course
No:1918
Overview
Interest rate risk is the risk that the banks may be exposed to due to the changes in interest rate. This
program will enable participants to understand the nature of interest rate risk and indentify their causes.
Enhance their ability to measure exposure e to interest rate risk. Be able to measure interest rate risk
effect of profitability. Use the available techniques to manage interest rate risk.
Contents
The nature if interest rate risk
On and off balance sheet sources of risk
Sensitivity Gap analysis
Measuring the exposure to interest rate risk
Hedging for interest rate risk.( FRA, IRF,IRO, Swaps)
Targeted Audience
Treasury, risk, compliance, audit and strategic management
Prerequisites
1911: Risk Management in Banks
Duration
2 days
Methodology
Lecturing, examples, illustrations and case studies
Sharjah
Dec 8-9
Abu Dhabi
Mar 31 -Apr 1
Dubai
Content
Nov 19-20
136

136. Signature Forgery and Documents Screening
Course
No:1919
Overview
To provide participants with theKnowledge and techniques to beable to detect Forged Signatures and
screen documents.
Contents
Introduction to Signature Forgery
Characteristics of Genuine
Signatures
Signature Identification Factors
Signature Forgery Techniques
Signature Forgery Clues
Signature Verification Process
Detection of Forged Signatures
Thumb Prints
Document Examination
Document Verification Checklist
Tactical and technical profiling
Forged documents
Targeted Audience
All bank personnel who verify signatures and screen documents including tellers, legal, audit, Fraud
Prevention , Compliance and Risk Management Departments
Prerequisite
1911: Risk Management in Banks
Duration
2 Days
Methodology
Presentations, Illustrations,Exercises, Case Studies,Multimedia (Video)
Abu Dhabi
Apr 28-29
Dubai
Content Dec 10-11
137

137. FATCA
Course
No:1920
Overview
This course will give you an overview of FATCA, its basics, identify the critical categories of customers
and explain the main risks involved. List the relevant documentation to obtain and explain the purpose
and the mechanism of the new FATCA rules and their general impacts.
Contents
FATCA – Introduction
US withholding and reporting regime
FATCA – Who is concerned?
New FATCA documentation and reporting requirements
Further developments
Targeted Audience
Professionals in banking, insurance companies, investment funds and other potential FFIs already having
basic knowledge on Compliance.
Prerequisites
1204: Financial Statements Analysis Basic
Duration
2 Days
Methodology
Lectures and Discussions
Sharjah
Jan 30 Jul 1
Abu Dhabi
Content
Sep 29 - 30
138

138. Contents
Leadership Development Programs
Course Name
Leadership Development Program – LDP
Managing Strategically, Leading for Results
Women Emerging in Leadership
Index
139

139. Leadership
Development
Programs
Development
Leadership
Programs

140. Leadership Development Program – LDP
LDP
Darden School of Business, University of Virginia
Overview
This program is designed for outstanding managers with experience leading organizational entities or
major project teams who are identified as having potential to be strategic leaders of their enterprise.
Objectives
Increased effectiveness as a result of examining personal leadership practices through 360-degree
feedback and coaching.
Broadened business perspective and improved decision making asaresult of a more comprehensive
understanding of the total enterprise.
Improved capability to think and act more strategically and to establish personal and organizational
goals consistent with corporate strategy.
Contents
The program will run in the following modules
Leadership Development
Business Acumen and Enterprise Thinking
Strategic Management
Financial Management
Targeted Audience
Outstanding managers with experience leading organizational entities
Prerequisite
None
Duration
3 weeks (28th April – 17th May 2013)
Methodology
Practical application, simulations & leadership practical inventory
Venue
Darden Business School, USA
Program Investment
AED 100,000 inclusive of full residential board at the Darden School of Business
(Participants are required to make their own travel arrangements to Washington D.C. and then to the
Darden School of Business, Charlottesville, Virginia.)
For registration & details:
00971 6 5987103 or training@eibfs.com
Content
141

141. Managing Strategically, Leading for Results
Harvard Business School Executive Education, in Association with IBS Kuwait
Overview
Competing today in turbulent and rapidly changing environments, managers and employees alike look to
the top of their organizations for two things: a clear strategy and effective leadership. Business success
depends on both. For this reason the Harvard Business School is offering a six-day residential executive
education program for leaders in the banking and finance sector in the GCC countries.
Objectives
Increase the capacity of executives in the GCC financial services sectors to anticipate and to respond
quickly and effectively to strategic challenges in their business environment
Strengthen and develop the key leadership skills required to achieve organizational alignment, drive
change, and establish productive working relationships with others
Provide an opportunity to learn about the latest in management thinking and best practices of some
of the world’s most admired companies
Contents
The program focuses on two primary themes: strategy and leadership
Strategy
To equip participants with concepts and tools for thinking strategically and assessing the markets.
To examine the five forces model, differentiation and low-cost strategies, value curves, and the
development of strategy over time.
Critical role of leadership and management in formulating and implementing strategy
Leadership
Strategy execution formal structure, critical tasks, people, and culture
Leaders - functions and personal qualities required
Approaches for developing and communicating organizational vision
Explore the advantages and disadvantages of different communication and influence strategies in
different relationships
Targeted Audience
Upper middle executives of levels such as department heads
Duration
April, 2013 (six consecutive days) from 8:00 – 18:00 – Actual dates will be announced
Methodology
Case studies, lectures, discussion groups and interactive exercises
Program Investment
AED 60,000 inclusive of five-star hotel facilities in Muscat- Oman
Content
142

142. Women Emerging in Leadership
WEL
Overview
This program helps women leaders to excel by developing them into a highly effective, visionary leader.
Contents
The program focus is on specific behaviors that are critical ineffective leadership. Major themes includes:
Building Trust
Creating Effective Networks
Executive Presence
Growing Through Feedback & Coaching
Individual Change Management
Leading Strategic Change
Managing Conflict
Negotiation Excellence
Power and Influence
Strategic Perspectives :Personal and Organizational
Targeted Audience
High-potential female executives with 5–10 years experience,and line- and people-management responsibilities.
Duration
Five consecutive days from 8:00 – 18:00 – Actual dates to be announced
Methodology
Coaching: Peer, faculty, and executive coaching delivering real-time, direct feedback.
Simulations and Exercises:
Program Investment
AED 14,500 inclusive of five-star hotel expenses in Dubai
Content
143

143. Contents
Academic & Professional Certif icate
Programs
Course Name
Certified Credit Management (CCM)
Certified Banking Operation (CBO)
Certified Documentary Credit Specialist (CDCS)
International Certificate in Compliance Awareness
International Certificate in Anti Money Laundering Awareness
Chartered Institute for Securities & Investment Qualifications (CISI)
Chartered Financial Analyst (CFA) – Level 1
Certificate in Finance, Accounting & Business(CFAB)
Certified International Retail Banker (CIRB)- Foundation Level
Certified International Retail Banker (CIRB)-Intermediate Level
Professional in Human Resources (SHRM)
Banking Diploma (BD)
Higher Banking Diploma (HBD)
Islamic Banking Diploma (IBD)
BSc in Banking & Finance (BSBF)
Index
145

144. Academic &
Professional
Certif icate
Programs
Professional
Academic &
Certificate
Programs

145. Certif ied Credit Management (CCM)
CCM
in collaboration with Hong Kong Institute for Bankers
Overview
This program provides the rare opportunity to acquire the knowledge and skills required of today’s
credit professionals. This program is equipping an employee to take on the responsibilities of
credit management and to accelerate the learning process by empowering participants to think
broadly, manage globally and compete strategically.
Contents
Banking Law
Fundamentals of Accounting
Financial statement Analysis
Corporate banking
Bank Lending 1
Bank Lending 2
Credit Risk Management
International Trade finance
Targeted Audience
Banking professionals who would like to acquire knowledge in credit management or Employees
working in corporate banking, SME & the Retail sectors.
Prerequisite
Recommended to have 2 years of banking experience.
Duration
100 hours, thrice a week (Monday / Tuesday / Wednesday) from 6-9 pm
Methodology
Illustrations, practice sessions and presentations
Investment
Dhs: 7500/-
For registration & details:
00971 6 5987103 or training@eibfs.com
Sharjah
Mar 25
Abu Dhabi
Feb 18
Dubai
Feb 18
Content Sep 23
147

146. Certif ied Banking Operation (CBO)
CBO
In collaboration with Hong Kong Institute for Bankers
Overview
This program acquaints participants with an in-depth understanding of various knowledge areas that are
required for banking professionals such as the knowledge of diverse banking products, operational
aspects, various technology and regulatory requirements. This customized international course will
create fast track opportunities for an accelerated career in banking.
Contents
Banking Law in UAE
Banking theory & practice
Retail and Corporate Banking
Risk Management
Treasury and banking Operations
Business Ethics and Internal Control
Basic Trade finance
Operations risk & Quality Management
Targeted Audience
Banking professionals who would like to acquire additional skills in banking operations.
Prerequisites
None
Duration
100 hours, thrice a week (Monday / Tuesday / Wednesday) from 6-9 pm
Methodology
Illustrations, practice sessions and presentations
Investment:
Dhs: 7500/-
Forregistration and details:
00971 6 5987103 or training@eibfs.com
Sharjah
Sep 16
Abu Dhabi
Sep 23
Dubai
Content
Mar 4
148

147. Certified Documentary Credit Specialist (CDCS)
CDCS
In collaboration with IFS school of finance
Overview
It is a professional certification that enables documentary credit practitioners to demonstrate specialist
knowledge and application of skills required for competent practice.
Contents
Documentary credit – an overview
The sales agreement
Documentary credits – types and uses
Parties to documentary credit transactions – roles and responsibilities
Issuance and amendments
Transport Documents
Other documents
Presentation, examination and settlement
Bank to bank reimbursements under documentary credits
Related products
Risk issues
Targeted Audience
People working in trade finance, import / export financing, pre & post shipment financing, international al
trade financing and working on other documentary credits
Prerequisite
Recommended to have three years documentary credit or related experience
Duration
50 hours twice a week from 5:30 – 9:00 pm
Methodology
Illustrations, practice sessions and presentations
Investment
Dhs: 4000/­
For registration and details:
00971 6 5987103 or training@eibfs.com
Sharjah
Content Feb 3
149

148. International Certificate in Compliance Awareness
ICA
In collaboration with International Compliance Association (ICA)
Overview
The changing regulatory environment has resulted in a growing need for compliance professionals. The
ICA Advanced Certificate in Compliance is suitable for those new to compliance or in a junior role and
will help you develop a good understanding of compliance fundamentals.
This program provides a good introduction to compliance and provides the contextual understanding in
which they can approach their responsibilities with confidents.
Contents
Understanding the regulatory environment
Regulation in Practice
Compliance in practice
Other key compliance areas
Targeted Audience
Staff working or aspiring to work in Compliance Arenas/ Audit/ Risk or Regulation Functions
Prerequisites
None
Duration
15 hrs , 2 weeks ( 5 alternative days ) from 5:30 pm – 9:00 pm
Methodology
Illustrations, practice sessions and presentations
Investment:
Dhs: 1950/-
Forregistration and details:
00971 6 5987103 or training@eibfs.com
Sharjah
Feb 25
Nov 17
Abu Dhabi
Feb 3
Sep 15
Dubai
May 19 Content
150

149. International Certificate in Anti Money Laundering Awareness
ICA
In collaboration with International Compliance Association (ICA)
Overview
Money laundering prevention remains high on the agenda for financial services professionals. An
integrated approach to fighting the risk is needed, and knowledgeable, fully trained staff are essential to
that approach. The ICA in Anti Money Laundering Awareness helps individuals to understand the AML
techniques and practical skills in order to undertake AML responsibilities more efficiently and effectively.
Contents
Understanding Money Laundering
Why and how is money laundered
What crimes generate property that can be laundered
Trust and Company module
Banking Module
Insurance and Investment Business Module
Gaming & betting module
Management Module
Targeted Audience
Staff with specific AML duties or working in financial services who want an introduction to anti money
laundering or anyone who aspires to a career in anti money laundering / fraud prevention
Prerequisite
None
Duration
15 hours, 2 weeks (5 alternative days) from 5:30 pm – 9:00 pm
Methodology
Illustrations, practice sessions and presentations
Investment
Dhs: 1950/-
For registration and details:
00971 6 5987103 or training@eibfs.com
Sharjah
Feb 3
Oct 21
Abu Dhabi
Mar 17
Oct 21
Dubai
Apr 7
Content Dec 8
151

150. Chartered Institute for Securities & Investment Qualifications (CISI)
CISI
Overview
The Chartered Institute for Securities & Investment (CISI) is the largest and most widely respected
professional body for those who work in the securities and investment industry in the UK and in a
growing number of financial centers globally. By providing 7 professional qualifications, it will ensure that
practitioners in the financial services industry attain the competence they need to practice.
Qualification From CISI
International Introduction to investment (30 Hours)
UAE Financial Regulations (30 Hours)
Securities (60 Hours)
Operational Risk in Financial Services (30 Hours)
International Investment Management (60 Hours)
Islamic Finance Qualification (40 Hours)
International certificate in Wealth Management (60 Hours)
Targeted Audience
New entrants in the field of Securities and Investment, Bankers, Trading Managers, Operations Manag­
ers, Internal Controller and Financial Analyst.
Prerequisites
None
Duration
Based on Qualification
Methodology
Illustrations, practice sessions and presentations
Investment:
Dhs: 3000-6000/- based on qualification
Forregistration and details:
00971 6 5987103 or training@eibfs.com
Content
152

151. Chartered Financial Analyst (CFA) – Level 1
CFA
Overview
The CFA Program is a globally recognized, graduate level curriculum that provides a strong foundation of
real-world investment analysis and portfolio management skills along with the practical knowledge you
need in today’s investment industry. It also emphasizes the highest ethical and professional standards.
Contents
Level 1
Ethics and Professional Standards
Quantitative Methods
Economics
Financial Reporting & Analysis
Portfolio Management
Equity Investments
Fixed Income
Derivatives
Alternative Investments
Corporate Finance
Level 1 Examinationsare conducted in June and December every year.
Targeted Audience
Students entering the investment field or professionals Increasing their expertise & marketability or
people making a career change into Investment.
Prerequisite
None
Duration
100hrs (25 days)
Methodology
Illustrations, practice sessions and presentations
Investment
Dhs: 11500/-
For registration & details:
00971 6 5987103 or training@eibfs.com
Sharjah
Content May 24
153

152. Certificate in Finance, Accounting & Business (CFAB)
CFAB
From the Institute of Chartered Accountants in England and Wales- ICAEW
Overview
The Certificate in Finance, Accounting and Business (CFAB) from ICAEW is a certificate qualification that
provides good understanding of business, finance and accounting which is highly valued in any role in any
organization around the world.
Contents
Business & Finance
Management Information
Accounting (Compulsory)
Law
Assurance
Principles of Taxation
Targeted Audience
Students entering the accounting / finance field or professionals Increasing their expertise & marketabil­
ity or people making a career change into accounting or finance.
Prerequisite
None
Duration
36 Hours per module
Methodology
Practice sessions and presentations
Investment
Dhs: 2500/- per module- Full program Dhs: 15000/­
For registration and details:
00971 6 5987103 or training@eibfs.com
Content
154

153. Certified International Retail Banker (CIRB)- Foundation Level
CIRB
In Collaboration with the International Academy of Retail Banking
Overview
Retail Banking is becoming a quantum leap in its concept and not only restricted to deliver many
products but to maintain strong relationship with its customers .The Foundation Level of CIRB is
designed to introduce high achievers to the theoretical and practical core competencies that are
required for success in a retail-banking organization.
Contents
Retail Banking I
Ethics
Channels
Operations I
Relationship Management
Credit Risk Management
Marketing
Relationship Marketing I
Product/Proposition
Customer Service Quality
Targeted Audience
High achieving retail bankers normally with at least 18 months experience.
Prerequisites
None
Duration
10 days (80 hours), running in two consecutive 5 days each within 3 months
Methodology
Illustrations,presentations,case studies.
Investment:
Dhs: 11,950/-
Forregistration and details:
00971 6 5987103 or training@eibfs.com
Abu Dhabi
Apr 21-25
Sep 22-26
Dubai
Feb 3-7
Content Apr 21-25
155

154. Certified International Retail Banker (CIRB)-Intermediate Level
CIRB
In Collaboration with the International Academy of Retail Banking
Overview
CIRB- Intermediate Level will focus on the issues that are encountered when leading people and
departments to ensure good overall understanding of all retail banking areas and will enable participants
to engage their people and area efficiently.
Contents
Retail Banking II
Marketing II
Operations II
Customer Care
Relationship Marketing II
Risk Management
Financial Management
HR Management
Performance Management
Product Portfolio Management
Targeted Audience
Mid-level managers with people, business or functional area responsibilities with minimum 2-3 years
experience.
Prerequisite
CIRB – Foundation Level
Duration
10 days (80 hours), running in two consecutive 5 days each within 3 months
Methodology
Illustrations, practice sessions and presentations
Investment
Dhs: 11,950/­
For registration & details:
00971 6 5987103 or training@eibfs.com
Dubai
Sep 22-26
Oct 27-31 Content
156

155. Professional in Human Resources
SHRM
From Society for HR Management (SHRM)
Overview
This certificate provides knowledge and skills that can be immediately applied on the job. It addresses
seven key HR management practices, compiled into 7 modules.
Contents
Business Management Strategy
Workforce Planning and Employment
Human Resources Development
Compensation and Benefits
Employee and Labor Relations
Risk Management
UAE Labor Law
Targeted Audience
HR practitioners, Business Managers, and new entrants in HR professions
Prerequisites
None
Duration
21 Weeks, twice a week from 18:00 – 21:00
Methodology
Illustrations, practice sessions and presentations
Investment:
Dhs: 11,950/-
Forregistration and details:
00971 6 5987103 or training@eibfs.com
Content
157

156. Banking Diploma (BD)
BD
Overview
The Banking Diploma Program is an internationally recognized program accredited by the Ministry of
Higher Education & Scientific Research - UAE under decree no. (134) 2001.
Mission:
The Banking Diploma Program’s mission is dedicated to providing high quality banking education of
international standards in a learning environment that promotes academic and personal excellence. It
provides an opportunity for continuing professional education that enables career progression for
those already working in banking and finance industry.
Admission Requirements:
Applications are welcomed from bank and non-bank employees meeting the criteria listed below
Admission is granted according to the general policy of the institute and directives of the Board of
Directors
The applicant should hold a High School Certificate with minimum score of 60%.
The applicant must have valid TOEFL Score of 500 (173 CBT, 61 iBT), 5.0 IELTS, or another standardized,
internationally recognized test that is approved by the Commission for Academic Accreditation (CAA)
The Institute also offers a foundation program for applicants whose English Language Skills do not
meet the above mentioned requirements. Applicants who score below 5.0 in IELTS or equivalent will
be required to enroll in this foundation program and will be allowed to take partial classes of the
Diploma program
The applicant must pass a personal interview at the institute
Documents Required:
 An attested copy of UAE High School qualification or its equivalent
Original school/college / university transcripts
 A certified copy of IELTS or TOEFL score
A photocopy of a valid passport / UAE ID Card
Five recent personal photographs (passport size)
Timing and Duration:
The program runs five days per week, Sunday to Thursday-Morning and Evening sessions.
The program runs for four theoretical semesters (16 weeks each), and a summer term (8 weeks),
which involves field training and field project (Internship)
Fees:
Bankers (UAE Nationals) AED 21,600
Bankers (Non UAE Nationals) AED 32,400
Private (UAE and GCC Nationals) AED 32,400
Private (Arabs and other Nationals) AED 36,000
Content
158

157. Higher Banking Diploma (HBD)
HBD
Overview
The Higher Banking Diploma Program is a valuable designation development with specialized knowledge,
which constantly revolves around the challenges of the financial service industry. It is a specialization
which complements the career aspirations of employees and students graduating fresh from high
school as it offers a choice of Certificate of Achievement and Higher Banking Diploma.
Mission:
The HBD Program’s mission is dedicated to developing specialized knowledge within the context of the
financial industry, in addition to demonstrating industry professionalism that is nationally and
internationally recognized, and signifying that EIBFS students are competent, confident and informed
professionals in the financial services industry.
Admission Requirements:
Applications are welcomed from bank and non-bank employees meeting the criteria listed below.
Admission is granted according to the general policy of the Institute and the directives of the Board of
Directors.
The applicant should hold a High School Certificate with minimum score of 60%.
Applicants with no experience / less than 6 months experience or any other diploma program
irrelevant to the banking industry must take the “Challenge Exam" testing English, Mathematics and
General Business Knowledge to be considered for admission.
The applicant must have valid TOEFL Score of 500 (173 CBT, 61 iBT), 5.0 IELTS, or another
standardized, internationally recognized test that is approved by the Commission for Academic
Accreditation (CAA).
The applicant must pass a personal interview at the institute.
Documents Required:
 An attested copy of UAE High School qualification or its equivalent
Original school/college / university transcripts
 A certified copy of IELTS or TOEFL score
A photocopy of a valid passport / UAE ID Card
Five recent personal photographs (passport size)
Timing and Duration:
The program runs five days per week, Sunday to Thursday-Morning and Evening sessions.
The program runs for five theoretical semesters (16 weeks each), and 2 summer terms (8 weeks),
which involves presenting the “Integrative Project”.
Fees:
Bankers (UAE Nationals) AED 36,000
Bankers (Arabs and other Nationals AED 54,000
Private (UAE and GCC Nationals) AED 54,000
Private (Arabs and other Nationals) AED 60,000
Content
159

158. Islamic Banking Diploma
IBD
Overview
The Islamic Banking Diploma Program introduced in 2003 is accredited by the Ministry of Higher Educa-
tion & Scientific Research, UAE. The program, first of its kind in the region was started to disseminate
knowledge and information about Islamic banking and finance and produce skilled graduates who will
successfully manage and run the various Islamic banking operations, and project its viability, practicability,
and relevance in a world moving towards global economy.
Mission:
The IBD Program’s mission is dedicated to provide quality Islamic banking education in a learning environ­
ment that promotes academic and personal excellence in students, as well as appreciates of intellectual
and ethical values that accentuate Islamic Shariah laws.
Admission Requirements:
Applications are welcomed from bank and nonbank employees meeting the criteria listed below.
Admission is granted according to the general policy of the Institute and the directives of the Board of
Directors.
Preference is given to UAE Nationals, however those from other GCC and Arab countries are also
welcome to apply.
The applicant should hold a high school certificate with minimum score of 60%.
The applicant must achieve a minimum score of 5.0 in IELTS Test or its equivalent of an internation­
ally recognized standardized test (such as TOEFL with a minimum score of 500 or TOIC), as approved
by CAA.
The Institute also offers a foundation program for applicants whose English Language Skills do not
meet the above mentioned requirements. Applicants who score below 5.0 in IELTS or equivalent will
be required to enrol in this foundation program and will be allowed to take partial classes of the
Diploma Program.
 The applicant must pass a personal interview at the Institute.
Documents Required:
 An attested copy of UAE High School qualification or its equivalent
Original school/college / university transcripts
 A certified copy of IELTS or TOEFL score
A photocopy of a valid passport / UAE ID Card
Five recent personal photographs (passport size)
Timing and Duration:
The program runs five days per week, Sunday to Thursday-Morning and Evening sessions.
The program runs for four theoretical semesters (16 weeks each), and a summer term (8 weeks),
which involves field training and field project (Internship)
Fees:
Bankers (UAE Nationals) AED 21,600,
Bankers (Non UAE Nationals AED 32,400
Private (UAE and GCC Nationals) AED 32,400,
Private (Arabs and other Nationals) AED 36,000
Content
160

159. BSc in Banking & Finance (BSBF)
BSBF
Overview
The BSc in Banking & Finance Degree Program introduces students to the fundamentals of Banking and
Financial Studies and provides them with the skills necessary for a broad understanding of the theoreti­
cal and practical aspects of the banking and financial sectors functioning in a global economy character­
ized by continuous development, innovation, competition and change, and gaining greater insight of their
growing role in the economy.
In line with the mission and vision of EIBFS to serve the banking and finance community this program
offers them a platform to acquire the talents they need, backed with a solid grounding in banking and
finance knowledge and practical skills. This four-year undergraduate experience at EIBFS will lead to a
high standard degree comparable to International and Local Standards which will increase job and
promotion opportunities and hence the growth of UAE nationals in the Banking sector.
Mission:
The Mission of EIBFS’s BSc in Banking and Finance Program is to offer a high quality specialized learning
involving students in a continuous process of learning that helps them to develop, grow, and establish a
well grounded career in the banking and finance sector, with the help and support of well qualified faculty
members, who are capable of balancing and integrating theory and practice in the best educational
environment conducive to learning.
Admission Requirements:
Applications are welcomed from bank and non-bank employees meeting the criteria listed below.
EIBFS Students may get credit transfer of common subjects provided their subject grade is 70% and
above.
The applicant should hold a UAE Secondary School Certificate or its equivalent with minimum score of
60%.
The applicant must have valid TOEFL Score of 500 (173 CBT, 61 iBT), 5.0 IELTS, or another
standardized, internationally recognized test that is approved by the Commission for Academic
Accreditation (CAA).
Documents Required:
 An attested copy of UAE High School qualification or its equivalent
Original school/college / university transcripts
 A certified copy of IELTS or TOEFL score
A photocopy of a valid passport / UAE ID Card
Five recent personal photographs (passport size)
Timing and Duration:
The program runs five days per week, Sunday to Thursday-Morning and Evening sessions.
The program runs for eight theoretical semesters (16 weeks each), and 3 summer terms (8 weeks),
which involves presenting the project report of supervised internship.
Fees:
UAE National Bankers AED 95,000
UAE and GCC Nationals AED 95,000
Arabs and other Nationals AED 114,000
Content
161

160. Sharjah Branch: Abu Dhabi Branch: Dubai Branch:
P.O. Box: 4166 P.O. Box: 7108 P.O. Box: 341400
Ph: (06) 5728880 Ext. 180/181/182/103 Ph: (02) 4464666 Ext. 300 Ph: (04) 6070444
Fax: (06) 5728080, (06) 5723983 Fax: (02) 4435222 Fax: (04) 3206644
EIBFS e-mail EIBFS Website
www.facebook.com/eibfs www.twitter.com/eibfs www.linkdin.com/eibfs training@eibfs.com www.eibfs.ae