This document presents information about electronic mail (e-mail). It discusses the evolution of e-mail from its origins in 1971 to modern capabilities. It outlines advantages like speed, low cost, and ability to send files. It also notes some disadvantages like viruses, spam, and reliance on internet access. The document then discusses how e-mail builds rapport and impacts business through communication, collaboration, and marketing capabilities. It also explains intranets, extranets, and how they extend a company's internal network capabilities.

2. Electronic Mail

3. Presented for:
Ma’am Qanita Mazhar
Lecturer of English Department
At University Of Central Punjab
Kharian campus

4. Presented By:
 Mansoor Ali
 Arslan Nazar
 Hassan Liaqat
 Fazli Baseer
 Shehar Bano
 Aqsa Farukh
 Aleena Areej

5.  Electronic Mail
 Evolution of E-mail
 Advantages of E-mail
 Creation of electronic rapport
 Impact of internet on Business
 Intranet & Extranet
 Impact of E-mail on Business

7.  E-mail (electronic mail) is the exchange of
computer-stored messages by
telecommunication.
 E-mail messages are usually encoded
in ASSCII (American Standard Code for Information
Interchange) text.
 You can also send non-text files, such as
graphic images and sound files, as attachments.

8.  E-mail was one of the first uses of the Internet
and is still the most popular use.
 According to a CNN article, in 2001, the
International Data Corporation (IDC)
predicted the number of emails sent each
day would exceed 36 billion by 2005. But
in 2003, the IDC reported that 31 billion
emails were already being sent daily, and
they expected the number to double by 2006.

9. Approximately, over 100 billion
emails sent and received per day!

11.  It’s been 47 years since Ray Tomlinson sent the
first ever email.
 1971, The first network mail was sent on
ARPANET and this was the first step for
electronic mail, fondly called 'E-mail'.
 1988, First commercial email client, Microsoft
Mail is released for Mac.
 Till 1990, Pure text emails were used.

12.  Late1990s Introduced us to HTML emails
taking over plain text emails.
 1993- 1997 Yahoo! Mail, AOL, Hotmail and
Gmail get recognized as email clients.
 1993- 1997 Yahoo! Mail, AOL, Hotmail and
Gmail get recognized as email clients.
 2014 Integration of CSS along with HTML
brought in the era of Interactive emails.
 2015 CSS animation within email gains
momentum.

13. • Exchange of information
• Group Work
• Problem Solving
• Attaching Files
• Forwarding
• Staying in touch
• Collaborate projects
with other classroom.

14.  Emails are delivered extremely fast when
compared to traditional post.
 Emails can be sent 24 hours a day, 365 days a year.
 Webmail means emails can be sent and received
from any computer, anywhere in the world, that
has an Internet connection.
 Cheap - when using broadband, each email sent is
effectively free. Dial-up users are charged at local
call rates but it only takes a few seconds (for
conventional email, e.g text only) to send an email.
 Emails can be sent to one person or several people.

15.  The recipient needs access to the Internet to receive
email.
 Viruses are easily spread via email attachments (most
email providers scan emails for viruses on your behalf).
 Phishing - sending an email to a user falsely claiming
to be a legitimate company to scam the user into
providing information, such as personal information
and bank account numbers on a bogus website. The
details will then be used for identity theft.
 No guarantee the mail will be read until the user logs
on and checks their email.
 Spam - unsolicited email, e.g junk mail

16.  What is Rapport?
 Dictionary (Oxford American) defines rapport
has a harmonious and understanding
relationship between people.
 In other words rapport is getting on well with
another person, or group of people, by having
things in common; this makes the
communication process easier and usually
more effective.

18. Developing a relationship built on trust.

19.  The art of customer service is making people
feel special.
 Making people feel special is one of the
essential elements in forming good customer
relationships.
 You can show that you think a customer is
worth your time and attention in many ways. It
is this ability to show that you feel this and not
just say it - that makes good customer
relationships.

20. Rapport
Be
professional
Be
specific
Be
polite
Be
positive
Be
Honest

21.  They need to feel welcome.
 They need to feel comfortable.
 They need to be understood.
 They need assistance.
 They need to feel important.
 • They need to be recognized.
 • They need to be treated with respect.
 • They need to be listened to.

22. It’s all about communicating
effectively in your life to
strengthen your connection
with people and ensure you
are understood.

23.  By using the 4 A’s formula.
 Assure
 Acknowledge
 Affirm
 Appreciate

24.  ASSURE: I assure you we can solve this
 Everyone likes to know you can help them.
 ACKNOWLEDGE: I can help you…
 Note:
ALWAYS ACKNOWLEDGE THE
CUSTOMER’S OPENING STATEMENT

25.  AFFIRM: That is a great choice!
 SUCH AS “I LIKE YOUR SENSE OF
HUMOR.”
 APPRECIATE: Thank You for your
patience…or I appreciate your patience, thank
you!

27.  What is internet: The Internet is the global system
of interconnected computer networks that use the
Internet protocol to link billions of devices
worldwide.
 What is business :The activity of making, buying,
or selling goods or providing services in exchange
for money is called Business.
 Basically today’s whole world is depending on the
internet. From Home to School, Road To
Playground, Restaurant To Business Office every
where internet is using as a core function.

28.  In 2015, the International Telecommunication
Union estimated about 3.2 billion people, or
almost half of the world's population, would
be online by the end of the year. Of them, about
2 billion would be from developing countries,
including 89 million from least developed
countries

29. Based on the one billion
figure if Facebook were
a country it would now
be the third largest in the
world, behind China's
1.37 billion people and
India which has a
population
of 1.32 billion.

30.  More than 1.8 billion people worldwide use the
Internet in some way, to handle their
businesses.
 1. Buy and Sell.
 2. Research Competition.
 3. Checking Customer Interest.
 4. Advertising.
 5. Online Shopping.
 6. Online Services.
 7. Online Banking.

31. 1. Buy and Sell
One of the basic uses
of the Internet for
businesses is to sell
products and services.

32. 2. Research Competition
Some businesses use the Internet to research
competitors. For instance, Hoovers.com allows
searches for detailed information on businesses
across the country.

33. 3. Checking Customer Interest
Business owners use the Internet to monitor
customer purchasing trends and interests. To
discover what everyday people think about a
particular product or service, business owners
can visit online social networking sites and
message boards.

34. 4. Advertising
Businesses also use the Internet to find new
customers through online advertising. Offering
text and banner ads on websites as well as
informational pieces, the Internet allows
advertisers to reach potential customers quickly and
efficiently. Pay-per click advertisements
are distributed on Internet search engines and
websites, allowing business owners to reach
potential customers using search terms related to
their business.

35. 5. Online Shopping
It is a form of electronic commerce which
allows consumers to directly buy goods or
services from a seller over the Internet
using a web browser.

36. 6. Online Services
A commercial service that provides access to
services such as the Internet, e-mail, news,
etc. An online service provider may be a local,
international, or global company who specializes
in online services or allows you to connect to
online services through their network.

37. 7. Online banking
It is also known as internet banking, e-banking or
virtual banking, is an electronic payment system
that enables customers of a bank or other financial
institution to conduct a range of financial
transactions through the financial institution's
website.

38. 1. Sharing Company Information
2.Product Information
3. Communication
3. Country Investment Information
4. Buying Stocks
5.online booking systems

39.  Internet
The Internet is a public and global
communication network that provides direct
connectivity to anyone via a Wide Area Network
(WAN) and an Internet Service provider (ISP).
 Access to the Internet is not restricted to anyone.
This lack of control may result in an information
overload. Due to its vast scope and openness,
the information is difficult to locate. Users need
effective and efficient search engines to navigate
the sea of information . There is no centralized
control of network and information.

40.  Intranet uses the same Web interface but put
up firewalls (a special security software) so that
only employees could access the company’s
Web site. It is an internal organizational
Internet.
 Only employees who are issued passwords and
access codes are able to use them.
 Firewalls protect intranets from unauthorized
outside access.

42.  Software and hardware that allows only those
external users with specific characteristics to
access a protected network
 Usually located at a gateway point and
controls
traffic between internal and external
networks

43.  Intranets help employees to quickly locate
information and applications relevant to their
roles and responsibilities.
 Standard interface, allowing “access from
anywhere”.
 Can serve as a powerful tool for
communication within an organization.
 Permits information to be published.

44.  An extranet implies an “extended intranet”,
which uses TCP/IP protocol networks (like the
Internet) to link intranets in different locations.
 Extranet is somewhere between Internet and
Intranet. It also uses firewalls, but it allows only
selected outsiders, such as business partners,
suppliers, and customers, to access the
company’s Web site.

46.  VPN is a secure network on the Internet using
the tunneling schemes
 When two sites are connected across a VPN,
each must have a VPN-capable router, firewall,
or VPN access device installed

47.  Can improve organization productivity.
 Allows information to be viewed at times
 convenient for external users.
 Cuts down on meeting times.
 Information can be updated instantly.
Authorized users have immediate access to
latest information.
 Can improve relationships with customers

48.  Email is widely used as a form of business
communication and overall it is a highly
effective communication tool.
 Email is inexpensive, only requiring an Internet
connection that is generally already present in
the business.
 From the CEO to the janitorial staff and even
temporary employees of the business can send
and receive email communications.

49.  More than 34% of the people worldwide use
email. That’s about 2.5 billion people. It’s
predicted to increase to 2.8 billion email users
in next 2 years.
 Email marketing is also a very personal way of
reaching your target customers.
 Social Media is a great channel for interacting
with your audience and strengthening your
personal relationships with them.

50.  Email marketing allows business owners to
reach a large number of consumers at a rate of
nearly nothing per message.
 A message from top level management to
lower level management can covey in short
time.
 Time saving: can convey product’s
characteristics in low cost and short time.
 More secure

51. Thank You