A business letter is a form of written communication between organizations or companies used to conduct official transactions. It differs from a friendly letter in that it is formal, direct, and avoids figurative language while serving as a record and requiring some action from the reader to establish goodwill between parties.

3. It is a form of written
communication between a
sender and a receiver used
to transact business which
can not be easily relayed
orally.

4. It is usually a letter
from one company to
another, or between such
organizations and their
customers, clients and
other external parties.

5. It differs from the
in substance,
friendly letter
language, and in tone.
It is formal and direct
and it avoids figurative
language.

7. 1. Serves as a record
2. Requires an action
from the reader
3. Establishes goodwill among
people and establishments