Communication
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Effective communication is key for leadership. Communication channels allow leaders to disseminate messages and should be used strategically. As the number of people increases, the number of communication channels needed to reach everyone exponentially grows, reinforcing the importance of clear, repeated communication that ensures messages are understood. Principles for clear communication include understanding the audience, engaging them, expressing ideas effectively, and getting confirmation messages were received. Setting clear expectations also requires understanding issues from different perspectives and giving context. Addressing an individual only focused on "what's in it for me" requires understanding their background, leading by example, and demonstrating their value and need as part of the team.
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Communication
- 3. Communication Channels A communication channel is simply a method of communicating. This could be face-to-face conversations or carrier pigeon. Diversity has grown as technology developed Communication channels can be a tool in a leader’s toolbelt. Be aware of how you are communicating.
- 4. The need for clear communication Claud E. Shannon developed a formula for expressing how many ways one message can be dispersed to a group. As the amount of people who need to hear a message increases, the channels involved in the communication increase exponentially. This fact reinforces the importance of communicating clearly and repeating the information until it is understood completely.
- 5. A few principles of clear communication… Communication is about your audience. Communication is about expressing and understanding ideas. Do not just think about the message in your terms. Think about how your audience will hear it. Engage with your audience. Ask them questions and encourage them to ask questions as well. Finally, confirm the message has been received by asking the recipient to repeat your message.
- 6. Setting Clear Expectations Before setting expectations for your employees, make sure you understand front and back. Discuss these expectations and their implications. Expectations go both ways. Give context for expectations.
- 7. “What’s in it for me?” This issue kills community and it kills teams. Nip it in the bud. Talk to the person who is behaving with this mindset. Find out their background and what makes them inclined to this behavior. If they have this mindset, they are not thinking as a part of the team. Recognize and appreciate them publicly. Show them they are a part of the team. Lead by example. Show them they are needed. www.MyOnQCareer.com
Editor's Notes
- The amount of people who need to receive a message multiplies the amount of communication channel. That is a fancy way of saying, the more people who need to hear a message, the more important it is that the message is clearly understood. Awareness Face-to-face conversations allow for body language and facial expressions. This allows you to either convey the importance of the message, make jokes, or a number of other things. Email, on the other hand, provides a record of the conversation and allows all parties in the conversation to return to it later for reference. However, it lacks the other cues that face-to-face gives. It is important to think about which method (and I don’t just mean one of these two) is best to use when you are trying to communicate a message.
- Formula: N(N-1)/2 (N represents the number of individuals that need to understand the message) Examples: Say we have a total of 10 people that need to understand our message: [10x(10-1)/2 (10x9) = 90 90/2 = 45 *Following PEMDAS, you’re taking 10-1 first and then multiplying it by the number of people. This gives us 90. You then take 90 and divide it by 2 which leaves you with 45 possible communication channels. Here’s the nutty part. If you add just 1 more person to this equation, the number of channels goes up to 55. Let’s take a look: [11x(11-1)/2 (11x10) = 110 110/2 = 55 We’re going for gold on this example, let’s double the number of individuals who need to understand the message: [20x(20-1)/2 (10x19) = 190 190/2 = 95
- If you, as the leader, do not clearly understand what you are trying to say, your employees will not have any idea.
- Expectations are vital in communication and leadership. If you think your employee is responsible for X, Y, and Z, but your employee thinks he is responsible for A and B, then there are necessarily going to be problems. Setting clear expectations ensures that the right things are being accomplished by the right people. It also ensures that the level of performance is set. If you think your employee needs to arrive by 9am and leave by 5pm, don’t take it for granted. Many of these expectations can be discussed during an employee orientation process, but it expectations change, and it is important to have these conversations occasionally to ensure that there continues to be harmony between you and your employees’ understanding of expectations. The more you understand, the more your employee will understand. Be aware that you are not perfect, and be willing to adjust expectations as necessary. Ask your employees for their expectations of you. Explain why they are expected to perform the way you describe.
- There will not always be a distinguishable reward for everything an employee does. A team of individuals that sacrifice for each other will find deeper satisfaction in their work, work better together, and go above and beyond the competition. We all have gaps in our abilities. I am not able to do everything. My coworker can do things I am not able to do, and I can do things that she can’t. But, together, we can fill the gaps. Neither one of us is keeping count of favors, and the help may not equal out, necessarily. Neither one of us are asking “What’s in it for me?”, we’re asking “How can I help you?” There are a number of different strategies you can use to resolve this issue. The most important way you can approach it is through personal relationship.