Communication is defined as the transfer of information from a sender to a receiver, with the understanding that there are various types of communication including verbal (oral and written) and nonverbal (body language, gestures, etc.). Effective communication is important for organizations to achieve common goals and objectives by linking people, developing plans, organizing resources, and motivating individuals. However, there are also various barriers that can interfere with effective communication such as faulty planning, semantic issues, status effects, poor expression or listening, and distractions. Building relationships is key to communication and can be done by paying attention, valuing others, understanding their perspective, following up, and listening actively.

1. Communication
Communication is a process that involves transfer of
information and behavioral inputs.
It is the transfer of information from a sender to a receiver
with the information being understood by the receiver

2. Types of Communication
• Verbal:
– Oral (Speaking & Listening)
– Written (Writing & Reading)
• Non-verbal:
– Body language
– Tone
– Gestures
– Facial Expressions
– Volume
– Silence
– Dress
– Surrounding

3. Importance & Purpose of Communication
• Communication is a means by which people are linked
together in an organization to achieve a common
purpose. No group activity is possible without
communication.
Purpose
• To establish the objectives of an enterprise.
• To develop a link of plans to achieve them.
• To organize human resource in order to realize the
goals.
• To create a conducive climate to lead, direct and
motivate people.

4. Barriers of Effective Communication
• Faulty Planning
• Vague Presumption
• Semantic Distortion
• Status Effect
• Poorly Expressed Contents
• Loss during Transmission & Poor Retention
• Poor Listening & Instant Interpretation
• Threat, Fear & Mistrust
• Insufficient Time Period
• Physical Distraction
• Improper Feedback

5. How Good Listener You Are?
Respond to each question using the following scale:
1 = Always
2 = Frequently
3 = Sometimes
4 = Seldom
5 = Never

6. Relationship Building
How to build relationship quickly & easily

7. Relationship Building (Contd.)
• Pay Attention
• Value Them
• Be Like Them
• Follow Up
• Laugh a Lot
• Hear Them
• Be the Audience
• Give space – Listen up

8. Body Language Indicators Suggesting Your
Attitude
• Closed (for feed backs and opinions)
• I don’t care
• Suspicious
• Unfriendly
• Tired