This document discusses monitoring Citrix environments with eG Enterprise. It describes how eG Enterprise integrates with Citrix NetScaler/ADC to monitor every layer from code to bare metal across public, private and hybrid clouds. The presentation demonstrates how eG Enterprise provides visibility into Citrix environments, NetScaler appliances, user sessions, and geo-specific troubleshooting. It highlights the importance of NetScaler monitoring and common NetScaler problems. Dashboards, alerts, and mobile apps are shown to provide actionable insights for improved digital experiences.

1. Every layer, every component.
Code to bare metal.
Public, private and hybrid.
Enhance Citrix User
Experience by Monitoring
Citrix ADCs/NetScalers
www.eginnovations.com

2. © eG Innovations, Inc. | www.eginnovations.com
Today’s presenters and logistics
2
John Worthington, Director Customer Success
John.Worthington@eginnovations.com
Nanda Kumar, Director Solutions Delivery
NandaKumar@eginnovations.com
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Check for handouts too!

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Agenda
 eG Enterprise, Citrix and Digital User Experience
 Integrating NetScaler / ADC with eG Enterprise
 Demonstration
 Converged APM/IPM and Application Delivery
 Conclusion
3

4. © eG Innovations, Inc. | www.eginnovations.com
About eG Innovations
2001
• Universal agent monitor
• Support for 100+ applications,
devices and IT components
• Automated root cause diagnosis
• Self-learning baselines
Unified
Monitoring
2008
• Extended support for
virtualization platforms
• Inside-outside visibility of VMs
• Virtualization-aware root cause
diagnosis
Virtualization
2005
• Business service management
• End-to-end service topology
• Automatic dependency mapping
Business Service
Management
2014
• Monitoring support for public,
private and hybrid cloud
• Cloud-aware root cause
diagnosis
• SaaS deployment
Cloud
2016-17
• Real user monitoring
• Distributed transaction tracing
• Application code-level visibility
for Java and .NET applications
APM Major Product Release:
2019
• Digital workspace monitoring
enhancements
• Web app simulation
• Support for Docker and
Kubernetes
• Expanded APM capabilities
(PHP, Node.js)
• Monitoring DevOps toolsets
User
Experience
Total performance visibility
from a single-pane-of-glass
Automatic correlation and
root cause diagnosis
Built-in KPIs, analytics, reports
and machine learning
Actionable insights for problem
triage and performance tuning
eG Enterprise: End-to-End Digital Performance Analytics Platform Answer the toughest IT performance problem: “Why is my application slow?”
Simple, intuitive user interfaceSimple, intuitive user interface360° view of user experience

5. © eG Innovations, Inc. | www.eginnovations.com
What we do...
Resource Locations
On-Premise | Private | Hybrid | Public
End User Experience
Citrix Resource Plane– Apps & Data
Citrix Control Plane – Delivery Controllers
Access Layer – Citrix ADC
Non- Citrix Resources
Infrastructure Health
Order App Invoice App Logistics App
Application Health
Digital Business Services
Create Order
Create
Invoice
Ship Product
Business Transaction Health
eG Enterprise takes measurements at every layer of
every component of an end-to-end IT service, learns
the norms of all measurements, and through patented
analytics automatically isolates which layer of which
component is the source of an anomaly.
Today we do this across any cloud deployment model
and from code to bare metal.
Every layer, every component.
Code to bare metal.
Public, private and hybrid.

6. Every layer, every component.
Code to bare metal.
Public, private and hybrid cloud.
Customer Experience is the Competitive Edge
The ability to monitor
the digital user experience
is essential for competitive advantage
“...as competition and
buyer empowerment
compounds,
customer experience
itself is proving to be
the only truly durable
competitive
advantage.” - Gartner

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Oracle Confidential – Internal/Restricted/Highly
Restricted
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© eG Innovations, Inc. | www.eginnovations.com
Enterprise Application Monitoring
SAP ERP, Office 365, SharePoint, Confluence,
Siebel CRM, Microsoft Dynamics, etc.
Digital Workspace Monitoring
Ensure superior user experience and reliable EUC
service for Citrix, VMware Horizon, DaaS
Unified / End-to-End Monitoring
Single-pane-of-glass visibility of the entire IT
infrastructure (physical, virtual, container, cloud)
Application Performance Monitoring
Code-level visibility for Java, .NET,
PHP, Node.js web apps
APM
Why customers come to us...
7
• 75% of IT organizations are suffering
from degraded business applications
– IDC Research
• 70% of the time, IT organizations learn
about performance problems from
end-users
- Gartner
• 31% of performance issues take more
than a month to resolve or are never
resolved
- Forrester
Why is my
application
slow?
Why people come to us...
Digital Workspace Monitoring
Ensure superior user experience and reliable EUC
service for Citrix, VMware Horizon, DaaS
Application Performance Monitoring
Code-level visibility for Java, .NET,
PHP, Node.js web apps
APM
83%
Users saw value within a month
of installing eG Enterprise
Source: TechValidate
Enterprise Application Monitoring
SAP ERP, Office 365, SharePoint, Confluence,
Siebel CRM, Microsoft Dynamics, etc.
Digital Workspace Monitoring
Ensure superior user experience and reliable EUC
service for Citrix, VMware Horizon, DaaS
Unified / End-to-End Monitoring
Single-pane-of-glass visibility of the entire IT
infrastructure (physical, virtual, container, cloud)
Application Performance Monitoring
Code-level visibility for Java, .NET,
PHP, Node.js web apps
APM
72%
Users reported that eG Enterprise
helped reduce the time to identify the
root-cause of application performance
problems
Source: TechValidate
Enterprise Application Monitoring
SAP ERP, Office 365, SharePoint, Confluence,
Siebel CRM, Microsoft Dynamics, etc.
Digital Workspace Monitoring
Ensure superior user experience and reliable EUC
service for Citrix, VMware Horizon, DaaS
Unified / End-to-End Monitoring
Single-pane-of-glass visibility of the entire IT
infrastructure (physical, virtual, container, cloud)
Application Performance Monitoring
Code-level visibility for Java, .NET,
PHP, Node.js web apps
APM
70%
Users stated that eG Enterprise helped
identify the cause of complex
application performance problems that
involve multiple domains
Source: TechValidate

8. 10/5/202
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Oracle Confidential – Internal/Restricted/Highly
Restricted
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© eG Innovations, Inc. | www.eginnovations.com
Why customers come to us...
8
Faster diagnosis and resolution of performance
problems
Enhanced service delivery and user satisfaction
Maximum business productivity and cost savings
Accelerated IT deployments and production rollouts
Transform IT Service Delivery into
Business Advantage
Your Citrix Digital
Workspace is a
critical foundation
for success in the
digital ageEvery layer, every component.
Code to bare metal.
Public, private and hybrid.

9. Every layer, every component.
Code to bare metal.
Public, private and hybrid cloud.
eG Innovations and Citrix
Now, this partnership is being extended to add global briefing
centers and industry events that Citrix participates in.
Citrix Monitoring, Perfected.
of Citrix admins need centralized visibility
of Citrix and non-Citrix tiers from a single
pane of glass for faster troubleshooting
eG Enterprise delivers unmatched performance insight across every Citrix and non-Citrix tier.

10. Citrix ADC/ADM is a
comprehensive application
and load balancing solution
for today’s digital workspaces
 Application Delivery
Management
 Citrix Gateway
 Citrix Web App Firewall
 Citrix Web App and API
protection
Citrix, eG Enterprise and the
Digital User Experience

11. eG Enterprise is a purpose-
built performance monitoring
solution for Citrix
 integrate eG with Citrix
NetScaler ADC Management
(Insight/MAS)
 receive and process AppFlow
exports from the Citrix
NetScalers
 eG Enterprise and Citrix
NetScaler / ADC for proactive
performance management
Citrix, eG Enterprise and the
Digital User Experience

12. eG offers a truly converged
APM/IPM solution for Citrix
 Synthetic and Real User
experience monitoring
 Citrix and supporting
infrastructure
 End-to-End performance
correlation & machine learning
 Reports, dashboards,
automation and integration
Citrix, eG Enterprise and the
Digital User Experience

13. Citrix, eG Enterprise and the
Digital User Experience
Citrix and eG
Enterprise can
help customers
with digital
transformation...

14. Citrix, eG Enterprise and the
Digital User Experience
...and it starts with
your Citrix Digital
Workspace

15. Demonstration
15

16. © eG Innovations, Inc. | www.eginnovations.com
4 Elements of NetScaler monitoring
1610/5/2020
• NetScaler appliance monitoring
• User sessions (ICA/VPN) monitoring
using AppFlow data
• User session troubleshooting via session
topology view
• Geo-specific troubleshooting of users
connecting from remote locations

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Overview of 7.x Citrix Architecture

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How eG Monitors Citrix 7.x Architecture
Delivery
ControllerStoreFront
XenApp Server
License Server
Domain Controller
NetScaler
Active Directory
StorageHypervisor
Network
Virtual Desktops
eG Manager
Administrator
Citrix Environment
Agentless
Monitoring
Agent-based
Monitoring

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How eG Enterprise Monitors NetScaler
Citrix
Administrator
HTTP/S
eG Enterprise
Manager
HTTP/S
eG Remote Agent
3
Syslog Monitoring:
Collect syslog messages
sent by NetScaler
Health Check via ICMP:
Ping NetScaler to test
whether it is up
1
2
Monitoring via NITRO
API: Collect
performance metrics
Agentless monitoring:
No agent needed on the NetScaler

20. © eG Innovations, Inc. | www.eginnovations.com
Why NetScaler monitoring is important?
Why is Citrix slow? Where is the root cause:
Netscaler? Storefront? Delivery Controller? AD? SQL? Storage? Hypervisor?
 NetScaler appliance provides
functionalities like load balancing,
caching, compression, security for
remote access which makes it
super-critical for monitoring
 You will have few NetScaler
appliances to support complex
Citrix environments with huge
number of servers hence proactive
monitoring of NetScaler is key
 NetScaler stays all the way through
the user access to the Citrix virtual
apps and desktops which requires
continuous monitoring to provide
seamless access to the end users

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What are the common problems while using
NetScaler
• Why is user logon slow? Is it because of WAN latency, DC latency,
Bandwidth, Network jitter, etc.,?
• Did any user authentications fail recently?
• Is any virtual server down? that is affecting which service /
service groups connected to it?
• Are there any load balancing virtual server in an unhealthy state
currently affecting performance?
• Is any authentication virtual server down or experiencing
processing delays? What is causing that?
• Is any NetScaler Service being overloaded? if so, which one is it?

22. © eG Innovations, Inc. | www.eginnovations.com
One-Click & Custom Dashboards
• These dashboards are designed for specific applications such as Citrix Xenapp,
NetScaler ADC, Storefront, etc., and includes pre-built widgets and metrics to be
displayed
• These widgets can be also be customized as needed
Example of One-Click Dashboards

23. © eG Innovations, Inc. | www.eginnovations.com
Monitor On-the-Go: eG Mobile App
View thresholds on
the graphs
View and
acknowledge alerts
from the mobile app

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Actionable Email Alerts
• Improved and smart
alerts
– More user-friendly
– Non-experts can easily
understand the alert
– Provides context about
the alert
– Provides
recommendations and
actionable insightsContextual visibility of
configuration changes for the
component
Problem alert and
severity
Description of the
alert
Detailed
diagnostics
Historical trend of the
metric that encountered
a threshold violation and
triggered the alert

25. © eG Innovations, Inc. | www.eginnovations.com
Splash eG Enterprise Monitoring Dashboards
on Big TV Monitors
• eG Enterprise now supports Kiosk Mode
• Certain screens/dashboards from the product can now be
put on a display loop to be exhibited on large screens
• Delay in between screen change can be customized

26. Traditional Citrix
Performance Heroes need...
...to start with the Citrix Digital
Workspace...
 Synthetic and Real User monitoring
 Citrix and supporting infrastructure
 End-to-End performance correlation
 Reports, dashboards, automation and integration

27. ...and help support all workspace-
delivered applications...
...by extending visibility as needed to
include converged APM/IPM
• Synthetic and Real User monitoring
• Business transaction tracing
• Code-level correlation

28. © eG Innovations, Inc. | www.eginnovations.com
Total Performance Visibility with eG and Citrix ADC
• Deep visibility into availability, state and health of desktops and
applications
• Proactive alerting to user slowdowns
• Historical performance reporting, trending and forecasting
• End-to-End visibility for rapid diagnosis and troubleshooting

29. © eG Innovations, Inc. | www.eginnovations.com
Citrix Monitoring Perfected
The Digital Performance Management Company
Every layer, every component.
Code to bare metal.
Public, private and hybrid.
+1 (866) 526 6700 www.eginnovations.cominfo@eginnovations.com