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Virtual Desktop Success in Healthcare

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Achieving Virtual Desktop Success in Healthcare: Experts in healthcare IT discuss the ways you can accelerate virtualized desktop adoption, speed clinician access to Electronic Health Records (EHR), and enhance desktop performance and user experience. Delivering compliant and high performing clinician workspaces depends on creating a consistent desktop experience and remediating bottlenecks that impact performance and user productivity.

This webinar will show you how to deliver "lean" clinician workspaces and assure high levels of user satisfaction:
. Best practices to leverage and pitfalls to avoid when deploying VDI in a hospital
. Architect a virtual workspace that meets your organization's requirements
. Gain total performance visibility of all IT domains to improve user experience
. Preemptively detect and resolve issues before users are effected
. Optimize current infrastructure usage

Published in: Technology, Business
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Virtual Desktop Success in Healthcare

  1. 1. PresentersBrian Diamond (LANStatus)Sean Donahue (RES Software)Krish Chandra (eG Innovations)Virtual DesktopSuccess in Hospitals:Achieve HighPerforming, Consistent andCompliant Clinician Desktops
  2. 2. Virtual Desktops Considerations ForHospitalsBrian DiamondCEOLANSTATUS, LLCBrian.Diamond@Lanstatus.com
  3. 3. LANStatus Overview• Founding member of Trusted Healthcare InformationSolutions Alliance (THISA, recently renamed AvitasPartners• Citrix Managed Gold Partner, VMWare EnterprisePartner, Microsoft NSI Virtualization and SystemsManagement partner• Virtual Bench for Citrix Consulting Services• Client Engagements in Healthcare, FinancialServices, Insurance, Manufacturing, Media, Legal, Government and Education
  4. 4. Healthcare Experience• Hospitals and Healthcare as an industry is unique• HIPAA Compliance and meaningful use• Bring your own devices (BYOD) impact onenvironment• Improving the quality of patient care
  5. 5. Vendor Overview• RES Software will show the day in the life of the enduser and how their software is an enabler that allowsclinicians to either see more patients, or spend moretime with existing patients by simplifying theirworking experience• eG Innovations will show how proactivemanagement assists systems administrators inachieving a highly available, highly scalableinfrastructure
  6. 6. Improving the Quality of Patient Care• Eliminate downtime• Reduce performance slow downs• Provide Location based printing• Create an easier user experience• Faster delivery of applications and desktopsIn the end, it is about the patient, not the computinginfrastructure.
  7. 7. How To Achieve ConsistentClinician DesktopsSean DonahueSenior Director, Alliance MarketingRES SoftwareS.Donahue@ressoftware.com
  8. 8. 8The RES Software MissionTo make IT organizations 10X more productive atdelivering IT services and managing user workspaces.We do this by developing technology that:• Creates value and makes a difference forIT organizations• Unlocks the full potential of IT people• Drives superior IT operational efficiency
  9. 9. 9Ever Feel You Need to be Cloned?• Healthcare: 6.4• Finance: 4.3• Insurance: 3.4• Technology:3.2About How Many Devices Do You Use a Day?
  10. 10. IT Trends & ChallengesCloud-basedTechnologiesHybrid End-UserComputingConsumerizationof ITMacro TrendsWorkstylesDevicesApp DeliveryWorkers will average5 network-connected devicesper day by 2020(2) Citrix, Reported in Silicon Republic35% of applications arebrowser-based, and eitherthin or hosted(3) Gartner, Inc.12M people use at least 3connected devices and 7applications, from 3locations each month(1) Source: Forrester ResearchIT Impact TrendsProductivity LossesCompliance BreachesRising IT Labor Costs$7.2 millionaverage cost per data breach(4) Ponemon Institute$1,586 to $3,757lost productivity per year percorporate desktop(3) Gartner, Inc.$686 to $872annual cost of managingcorporate desktop(3) Gartner, Inc.IT Challenges
  11. 11. The Growing Impact on ITIs managingIT gettingtoo complexand costly?Traditional Apps &PC LifecycleManagement SystemsTask Workers& Desktop PCsVirtualized &Streamed AppsKnowledge Workers& LaptopsVirtual &Remote DesktopsMobile Workers& Tablet PCsCloud-Based Apps &Mobile DeviceManagementRemote/Home OfficeWorkers & smart phonesApp Delivery &ManagementUser Workstyles &Devices
  12. 12. “Client virtualizationdoes not replacephysical PCs, butinstead adds significantinfrastructure andcosts, creating a hybridenvironment of bothphysical virtualdesktops… traditionaldatacenter or PC-centric approachesbreak down.”- David KJohnson, ForresterResearch, Inc. 2012The Growing Impact on ITApp Delivery &ManagementUser Workstyles &DevicesTraditional Apps &PC LifecycleManagement SystemsTask Workers& Desktop PCsVirtualized &Streamed AppsKnowledge Workers& LaptopsVirtual &Remote DesktopsMobile Workers& Tablet PCsCloud-Based Apps &Mobile DeviceManagementRemote/Home OfficeWorkers & smart phones
  13. 13. Corporate IT Meets Consumer IT
  14. 14. But Wait! There’s More• It’s not just about the data• How are your users going to work on thatdata?• 20% of my time is spent on “My Apps”• 80% of my time is spent on Corporate Apps(We hope.)
  15. 15. CernerMy Productivity AppsMy Mobile AppsMDM MAM MIM EMM MOMMY!!Angry Birds is NOT a Productivity App
  16. 16. Let’s Look at a Day in the Life of Ann…Data CenterCernerThis is Ann, our life-savingregistered nurse
  17. 17. 08:00 – 09:00Ann starts hermorning routine atthe nurses’ station.
  18. 18. 09:00 – 11:00• Ann dashes to the ER and accesses her Workstation-on-Wheels• She’s able to login fast. Very fast.• She’s immediately productive with a consistent user experience• She launches a virtual desktop containing the EHR application• She enjoys Dynamic Print and Device RedirectionSuddenly,Roy and Johnnyburst intoRampart with acriticalER patient!
  19. 19. And by 9:04 Ann is Ready to Save a Life
  20. 20. 11:00 – 12:15The critical emergency is now happily resolved…• Ann follows her patient to the recovery ward• Ann uses her tablet to launch a VDI session• Consistency and control are her keys tohappiness• Along with Roy & Johnny, who are now backat Station 51
  21. 21. 12:15 – 13:00• But wait! Ann gets hungry. She decides tochange out of her scrubs and grab a snack.As she leaves the patient ward, herworkspace dynamically adjusts to herlocation.• When she changes Wi-Fi accessspots, the EHR app is dynamicallyrestricted• Access to sensitive patient data is nowsecurely revoked• But her Facebook account is nowallowedThanks IT!
  22. 22. How Do You Solve this Epidemic?• Healthcare: 6.4• Finance: 4.3• Insurance: 3.4• Technology:3.2
  23. 23. Context Awareness
  24. 24. Location and Device AwarenessExamples:• Network location• OS type• Access Type• Application version• USB storage• Hardware spec• Wi-Fi hot spot
  25. 25. Enterprise Class Management• Singlemanagementconsole• Lightweightarchitecture• Just a fewclicks away
  26. 26. What Do We Conclude?Combine a solid EMMplan with WorkspaceVirtualization and giveyour users the blingwithout the sting.
  27. 27. How To Achieve HighPerforming, Clinician DesktopsKrish ChandraDirector, Solution EngineeringeG Innovationskrishk@eginnovations.com
  28. 28. About eG Innovations eG Innovations dramatically simplifies and acceleratesperformance management across mission-critical virtual, cloudand physical IT environments Only eG Innovations award-winning root-cause diagnosistechnology can automatically pinpoint performance issues byauto-correlating the user’s service experience with theunderlying infrastructure and application components Deliver exceptional performance, user productivity, and ROIWorldwideLocationsNew York, New Jersey, Boston, Chicago, Los Angeles, Dallas, Austin,Singapore, London, The Hague, ChennaiCustomers Over 1,000 customers worldwideAwards& Recognition
  29. 29. VDI Performance AssuranceVirtualizationDesktopBrokersandSupportSystemsPerformancemanagement for VDI isextremely unique as youneed a solution thatcombines multipledifferent performancemanagementmethodologiesVDI
  30. 30. MonitorVDIService, notSilosDeepVisibilityintoSessionsVDI Performance AssuranceRight-Sizefor GreatROIMonitorUsers,Not JustVMsPreemptiveDetection& Alerting
  31. 31. MonitorVDIService, notSilosDeepVisibilityintoSessionsRight-Sizefor GreatROIMonitorUsers,Not JustVMsPreemptiveDetection& AlertingVDI Performance Assurance
  32. 32. VDI is slowVDI is notworkingVDI freezesoftenUsers care about the “service”The CPU usage ofthe VMware serversis ok.The DNS servers areresponding well toqueries.IT operations teams focuson infrastructure silosThis disconnect is a threat to the success of transformational ITinitiatives & the promise of agility, scalability, and cost savings!The User / IT ManagementDisconnectMonitorVDIService, notSilosMonitor the VDI Service, Not Silos
  33. 33. Know whenuser access isslowingMonitorVDIService, notSilosMonitor the VDI Service, Not Silos
  34. 34. Get 360o VisibilityKnow which tiersare working andwhich are not.MonitorVDI Service,not SilosVirtual Server Monitoring Solutions cannot give you 360o visibility.They focus on the virtualization platform only.
  35. 35. Monitor Every Layer, Every TierThe VMs looks fine. vCenterdoes not show any alert.There is an alert indicatingan issue within the virtualdesktop.The hypervisor looks fine.MonitorVDIService, notSilos
  36. 36. Monitor Every Layer, Every TierOops – there is 26%retransmission fromthe virtual desktopMonitorVDIService, notSilos
  37. 37. Automatic Root-Cause DiagnosisRoot-causeThe effect of the problemDeep visibility into every layer, every tier, & service-basedcorrelation enable rapid/accurate diagnosis of performance issues.MonitorVDIService, notSilos
  38. 38. MonitorVDIService, notSilosDeepVisibilityintoSessionsVDI Performance AssuranceRight-Sizefor GreatROIMonitorUsers,Not JustVMsPreemptiveDetection& Alerting
  39. 39. Know usage patterns and trends for effective capacity planningand load distribution.Plan Based on Usage ReportTop users, Top applicationsRight-Sizefor GreatROI
  40. 40. Get More Out of Your InvestmentTrack user sessions on each serverRight-Sizefor GreatROIA few of the serversare handling most ofthe sessions
  41. 41. Right-Sizefor GreatROIKnow How to Invest WidelyFind your VDI bottlenecks
  42. 42. MonitorVDIService, notSilosDeepVisibilityintoSessionsVDI Performance AssuranceRight-Sizefor GreatROIMonitorUsers,Not JustVMsPreemptiveDetection& Alerting
  43. 43. Preemptive Detection & AlertingBroad Coverage Deep Insights- LUN queue length- VM CPU Ready- TCP Retransmissions- Memory leaks- Profile sizesVirtualPhysicalCloudStorage ApplicationNetworkDatabaseVirtualizationIt is important to have the right metricsLook for domain expertise in VDI, collect the right metrics.Otherwise, it will be a case of “Garbage in, Garbage out”!PreemptiveDetection& Alerting
  44. 44. Preemptive detection & alerting lets administratorssee and fix problems before users noticeAuto-Baseline Key Metrics• Auto-compute time-of-day baselines• Alert administrators when metrics violate baselinesPreemptiveDetection& Alerting
  45. 45. PreemptiveDetection& AlertingThe domain server goes down, pulling down the VDI service. Why?Event history provides a clue …A Preemptive Alerting ExampleReal-World ScenarioThe domainserver has failedand rebooted.5 hours earlier, a pro-active alert aboutmemory leak!
  46. 46. MonitorVDI Service,not SilosDeepVisibilityintoSessionsVDI Performance AssuranceRight-Sizefor GreatROIMonitorUsers,Not JustVMsPreemptiveDetection& Alerting
  47. 47. Monitor Users, Not Just VMs• Workload of the VM is user-dependent• When a user complains, need to know whichphysical server and VM they are on• Need to know who the top users are forcapacity planning• User information required for billing, capacityplanningPoor user experience impacts VDI success.So focus on monitoring users, not just VMs!MonitorUsers, notjust VMs
  48. 48. Monitor Users, Not Just VMsKnow which ESX/Xen serverhe/she is logged on toMonitorUsers, notjust VMsWhen a usercalls, search for theuser
  49. 49. Monitor Users, Not Just VMsSee all the other userslogged on to the sameESX/Xen host.See performance issues at the user level so you can fixand right-size your VDI environment for user satisfaction.MonitorUsers, notjust VMs
  50. 50. MonitorVDIService, notSilosDeepVisibilityintoSessionsVDI Performance AssuranceRight-Sizefor GreatROIMonitorUsers,Not JustVMsPreemptiveDetection& Alerting
  51. 51. Deep Visibility Into SessionsCPU usage inside avirtual desktop is highDeepVisibilityintoSessions
  52. 52. Deep Visibility Into SessionsThe top CPU process isWindows Media Player.The user is watching amovie DeepVisibilityintoSessionsAccelerate problem resolutionby understanding why a VM is consuming resources.
  53. 53. MonitorVDIService, notSilosDeepVisibilityintoSessionsVDI Performance AssuranceRight-Sizefor GreatROIMonitorUsers,Not JustVMsPreemptiveDetection& Alerting
  54. 54. “Dramatically simplify andaccelerate VDI performancemanagement.Deliver peakperformance, usersatisfaction and ROI.”VDI Performance Assurance BenefitsVDIPerformanceAssuranceIT ProductivityHigherserviceuptimeSimplicityUser SatisfactionCost control & ROI
  55. 55. &
  56. 56. Next StepsMore Detailswww.lanstatus.com | www.ressoftware.com | www.eginnovations.comContact Us+1.203.459.0488Brian.Diamond@lanstatus.comRES Software+1.781.626.0582S.Donahue@ressoftware.comTwitter:@Seando40eG Innovations (US)+1.732.794.1259webinar@eginnovations.com

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