eG Innovations


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eG Innovations

  1. 1. The eG Enterprise Suite TM February 3, 2011 Real-Time Monitoring & Proactive Infrastructure Triage
  2. 2. Slide February 3, 2011 About eG Innovations Primary Business Delivers enterprise-class monitoring solutions for customers to monitor their critical IT services and to perform proactive triage for rapid problem isolation and diagnosis in both virtual and physical environments Mission Build and deliver best of breed products and solutions that help maintain and manage customer IT services in an easy, effective, and efficient manner , with the best return on investment Value Proposition of Products <ul><li>Enhance competitive positioning by improving the quality of IT services – high uptime, peak performance, rapid diagnosis </li></ul><ul><li>Lower operational costs through improved efficiency </li></ul><ul><li>Optimize usage of the IT infrastructure </li></ul>Worldwide Locations Singapore, USA, UK, India Employees 95 Year Founded 2001 Investors Vertex Management (, SilkRoute Indchem ( Partnerships VMware, Tevron, Sun, Red Hat, IBM, HP, Microsoft, Oracle
  3. 3. February 3, 2011 Customer Successes 180+ customers in 17 countries worldwide
  4. 4. Slide February 3, 2011 Recent Awards & Mention <ul><li>Technology patents: </li></ul><ul><ul><ul><li>US Patent #6,701, 459 for Automatic Root-cause Diagnosis technology </li></ul></ul></ul><ul><ul><ul><li>IPOS Patent 102175 for Virtual Manager single console technology </li></ul></ul></ul><ul><ul><ul><li>Two patent applications for Virtualization monitoring technologies </li></ul></ul></ul><ul><ul><li> Gold Award for Best Solution in the Application and Infrastructure Management Category at VMworld 2008 </li></ul></ul><ul><ul><li> Winner of Reader’s Choice Award - “Best Citrix/Terminal Services Monitoring Solution” - Nov 2007 </li></ul></ul><ul><ul><li> ```` Top-rated virtualization monitoring solution eG Enterprise nominated for “Best Virtualization Management Tools” category of the SYS-CON’s Virtualization Journal Reader’s Choice Awards 2008 </li></ul></ul><ul><ul><li>Mention as one of key vendors in the Server Virtualization Management Space in Gartner’s recent report – “Hype Cycle for IT Operations Management, 2008” </li></ul></ul>
  5. 5. The problem: How do you rapidly and efficiently find the cause of IT business service performance issues before end users are impacted? Issues in monitoring multi-tier infrastructures
  6. 6. Current Practice - Monitoring in Silos AppServer Smart Plugins Database Manager Firewall Manager Website Monitor VM Monitor
  7. 7. Monitoring Silos Does Not Work Suppose the database server is 50% slower than normal A problem in one application can affect all the other applications involved in the service delivery. FIREWALL WEB SERVER USER APP SERVER DB SERVER Login Register Browse
  8. 8. Monitoring Silos Does Not Work Media Streaming Database Queries Disk reads Excessive disk reads by the media server slow down Oracle database accesses Multi-tier infrastructures are difficult to manage Adding VMs to the mix makes the problem even harder!!! Suppose the database server and media server share the same disk subsystem
  9. 9. February 3, 2011 Monitoring Silos Does Not Work End User Client Admin LAN Admin Firewall admin Server admin VMware admin Domain admin ERP Admin Sys admin Application Admin Database Admin Hey, this is not working Siloed monitoring results in the “It’s not me!” syndrome The server is working OK No other complaints All lights Are green We don’t see anything wrong VMs are lightly loaded Everything Is OK Not our problem Looks fine Not mine either Talk to the other guys
  10. 10. Resolving Problems Faster Has Big Paybacks
  11. 11. How does eG Help? February 3, 2011
  12. 12. Patented Automated Root Cause Analysis Without Automated RCA: Five metrics exceeding critical thresholds looks like five separate critical issues With Automated RCA: It is clear where to focus your troubleshooting efforts The other events are actually effects of the root cause issue and are automatically downgraded in severity
  13. 13. Slide February 3, 2011 Benefits of Automated Root Cause Analysis <ul><li>Proactively detect and correct problems before users notice </li></ul><ul><li>Auto correlation based on business services </li></ul><ul><li>Increase revenues by reducing mean time to repair </li></ul><ul><li>Efficient use of operations staff </li></ul>With eG Problem Resolved Problem Occurs Problem Isolated Large amount of time saved Problem Resolved Problem Occurs User Notices Slowdown 80% of time spent in isolating the problem TODAY Problem Isolated Mean time to Repair (MTTR) is very high eG Suite
  14. 14. Automated Root Cause Analysis How do we do it? No complicated scripting required Application dependency diagrams defined at system setup Automated real-time tracking of VMs +
  15. 15. Slide © 2007 eG Innovations Inc All Rights Reserved February 3, 2011 The eG Universal Agent <ul><li>A single agent license for Microsoft, Linux, Sun Solaris, HPUX,IBM AIX, VMware, Tru64 </li></ul><ul><li>A single price, regardless of OS or server configuration - 2, 4, 8, 16 CPUs </li></ul><ul><li>A single agent for monitoring any application </li></ul><ul><li>A single price to manage multiple applications on the same server </li></ul><ul><li>Auto-upgradable </li></ul><ul><li>Agentless monitoring option </li></ul><ul><li>100% web-based – HTTP/HTTPS </li></ul>
  16. 16. Providing visibility into every layer of every tier … Partial List of 150+ Monitored Components Component Type Applications Monitored by the eG Suite Web Servers Apache, iPlanet/SunONE, Microsoft IIS, IBM HTTP Server , Oracle Http Web Application Servers WebLogic, ColdFusion, ATG, iPlanet, SunONE, Microsoft transaction server, WebSphere, SilverStream, JRun, Orion, Tomcat, Oracle 9i OC4J, Borland Enterprise Enterprise Applications SAP R/3, SAP ITS, Corillian Voyager, Micros Opera, Oracle Forms, SiteMinder Database Servers Oracle, Microsoft SQL server, DB2 UDB, Sybase, MySQL, Informix Terminal Servers Microsoft Terminal Server, Citrix Presentation Server Network Devices Cisco routers, Cisco Catalyst switches, Baystack hub, Network nodes, Local Director, Cisco VPN Concentrator Microsoft Applications Active Directory, BizTalk server, Windows Internet Name Service (WINS), DHCP server, MS Print server , MS Proxy server, MS File server, ISA Proxy server Firewalls Check Point Firewall –1, Cisco PIX, Juniper Netscreen Email Servers Microsoft Exchange, Sun ONE messaging, Lotus Domino, Qmail, Sendmail Messaging Servers MSMQ, IBM MQ, FioranoMQ server Others FTP, MTS, Event Logs, Tuxedo domain servers, Printers, Windows Domain Controller, Oracle Forms servers, GroupWise Netware, NetApp Filers and NetCache, SiteMinder Policy server, Radius server, COM+ server, ASP .NET server, Network File System on Solaris server and client Operating Systems Windows NT, 2000, 2003, XP, Solaris, Linux, AIX, HPUX, Netware, OS400
  17. 17. Slide Flexible Web Reporting © 2007 eG Innovations Inc All Rights Reserved February 3, 2011 Executive & operations reports  Network, system, application reports  Enables triage across disparate infrastructure components  Real-time or historical analysis  Ideal for trend analysis, capacity planning 
  18. 18. ROI Example The lower time to repair numbers are based on eG Enterprise alerting 4-9 minutes faster than other monitors and the alerts from eG being more specific to the issue. 33% average improvement in problem resolution time = 4,512 fewer customers impacted per problem Before eG With eG <ul><li>The Customer: </li></ul><ul><ul><li>Fortune 100 financial institution in the US; Had HP OpenView, BMC, Mercury </li></ul></ul><ul><ul><li>Yet could not effectively troubleshoot problems when they happen </li></ul></ul><ul><li>The eG Deployment: </li></ul><ul><ul><li>Monitoring on-line banking environment with 200+ applications – Sun ONE, Oracle, SiteMinder, WebLogic, custom apps </li></ul></ul>Benefits perceived by the customer with 8 weeks of deployment:
  19. 19. ROI Example TSC Server Ops AVM Unix SA DBA/ Network 3rd Level Developer Difference Before EG 1 Server 1 1 1           2 Servers 1 1 1           3 or more servers in one datacenter 1 1 2     1     2 or more in multiple datacenters 1 1 2 1 1/1 1     3 or more in multiple datacenters 1 1 2 1 1/1 1 1   Currently with EG 1 Server 1 1 1         0 2 Servers 1 1 1         0 3 or more servers in one datacenter 1 1 1         -2 2 in multiple datacenters 1 1 2 1 1/1     -1 3 or more in multiple datacenters 1 1 2 1 1/1 1   -1 <ul><li>Fewer people from the 3 rd Level and above required in Bridge Calls </li></ul><ul><li>More effective use of Domain Experts </li></ul><ul><li>Better ROI with Reduce Operational Expenses during Troubleshooting </li></ul>
  20. 20. Summary of Benefits <ul><li>See ROI in weeks – not months or years </li></ul><ul><li>Reduce downtime </li></ul><ul><li>Avoid finger pointing </li></ul><ul><li>Isolate and resolve problems more quickly and with less expertise and often before users are affected </li></ul><ul><li>Tune your environment to avoid bottlenecks without the waste of over-provisioning </li></ul><ul><li>Demonstrate performance improvements with SLA reports </li></ul><ul><li>Deploy quickly due to auto thresholds, auto discovery, and 100% web-based architecture </li></ul>
  21. 21. Q & A February 3, 2011
  22. 22. Slide For more information © 2007 eG Innovations Inc All Rights Reserved February 3, 2011 Web: Email: