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Does Using Citrix Cloud Make Performance Monitoring Easier?

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Achieving a single pane of glass for performance management has been an elusive goal for most organizations, as they are faced with an increasingly complex mix of legacy, physical, virtual and cloud technologies.

Organizations now have a variety of cloud-based options for delivering virtualized applications and desktops. A key question to answer on their cloud adoption journey is: “Does Citrix Cloud services make performance monitoring easier than it was for on-premise deployments?”

Check out these slides and learn:
-- What Citrix Cloud is and how it works
-- What deployment options are available
-- What performance challenges to expect
-- What monitoring options are available

You will also learn best practices for setting up end-to-end performance management for Citrix Cloud environments.

Published in: Technology
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Does Using Citrix Cloud Make Performance Monitoring Easier?

  1. 1. © eG Innovations, Inc | www.eginnovations.com Does Using Citrix Cloud Services Make Performance Monitoring Easier? Understanding Citrix Cloud and Monitoring Best Practices
  2. 2. © eG Innovations, Inc | www.eginnovations.com Webinar Logistics • Presenter: Srinivas Ramanathan – CEO, eG Innovations • Questions are welcome through the course of the webinar – Use the questions panel on the GoToWebinar chat client to type in your queries • This webinar is being recorded – You will receive a link to the recording in a few days
  3. 3. © eG Innovations, Inc | www.eginnovations.com About eG Innovations Faster diagnosis and resolution of performance problems Enhanced service delivery and user satisfaction Maximum business productivity and cost savings Accelerated IT deployments and production rollouts Transform IT Service Delivery into Business Advantage Worldwide Locations Global Headquarters: Singapore US Headquarters: New Jersey Founded in 2001 eG Innovations is a provider of enterprise-class IT performance management software that delivers end-to-end monitoring, diagnosis, reporting, and analytics across physical, virtual, cloud, and hybrid IT environments www.eginnovations.com
  4. 4. © eG Innovations, Inc | www.eginnovations.com Agenda  Introducing Citrix Cloud  Does Citrix Cloud Make Performance Monitoring Easier?  Monitoring Best Practices for Citrix Cloud Deployments  Q&A
  5. 5. © eG Innovations, Inc | www.eginnovations.com A Traditional Citrix Deployment Physical, virtual, on-premises deployment
  6. 6. © eG Innovations, Inc | www.eginnovations.com Citrix Evolution to the Cloud Physical  Virtualization  Public Cloud  Citrix Cloud Physical Server VMware, Hyper-V, XenServer, Nutanix Azure, AWS Citrix Cloud
  7. 7. © eG Innovations, Inc | www.eginnovations.com Citrix Cloud Adoption 5% 14% 31% 50% Yes, currently using cloud services Yes, considering cloud services Plan to look at cloud services in the future No plan for cloud services 50% of respondents don’t have any plan for Citrix Cloud services now. Reasons include: • Organizations are not acquainted with the cloud deployment model • Many feel Citrix Cloud services are more expensive • There are also fears about security and compliance • Only 5% are currently using Citrix Cloud • However, 45% are considering using it in the future. The migration to 7.x will drive more Citrix Cloud adoption. • In large enterprises (5,000+ employees), about 60% are considering using Citrix Cloud in the future 2018 Citrix Migration Survey ― eG Innovations & DABCC www.eginnovations.com/Citrix-Migration-Trends
  8. 8. © eG Innovations, Inc | www.eginnovations.com Introducing Citric Cloud • Citrix Cloud is a cloud management platform that allows organizations to deploy cloud-hosted desktops and applications to end-users  Simple: Upgrading Citrix components is easier – managed by Citrix  Fast: Deploy apps and desktops in hours, not weeks  Flexible: Hybrid cloud deployment model  Secure: Keep apps, desktops and data under your control  Scalable: Easy to scale up and scale down  Cost-effective: Lesser hardware footprint on-premises
  9. 9. © eG Innovations, Inc | www.eginnovations.com Citrix Cloud Components • The Citrix components deployed in the datacenter in a traditional on-premises environment are split into two groups in a Citrix Cloud deployment: S.No. Plane Component Deployment Managed By 1 Control Plane Delivery Controller, StoreFront, NetScaler Gateway, SQL Server, Studio, License Server, Director Citrix Cloud Citrix 2 Resource Plane XenApp Server, XenDesktop VDA, Active Directory, Citrix Cloud Connector On-premises, public/private/ hybrid cloud infrastructure Customer
  10. 10. © eG Innovations, Inc | www.eginnovations.com Citrix Cloud Architecture
  11. 11. © eG Innovations, Inc | www.eginnovations.com What Changes in Your Citrix Environment? • You no longer manage the control plane components – Deployment, upgrade and maintenance are owned by Citrix • You are responsible for the upkeep and performance of the resource plane – Core Citrix components (XenApp Servers and XenDesktop VMs) are under your control – You still manage the hypervisor and other supporting IT infrastructure components (network, AD, etc.) – New component to manage: Citrix Cloud Connector • Serves as a channel for communication between control & resource plane • Typically deployed in pairs for high availability/failover
  12. 12. © eG Innovations, Inc | www.eginnovations.com Citrix Cloud Deployment Options Control Plane (Managed by Citrix) Resource Plane (Managed by You) On-PremisesCitrix Cloud Citrix Cloud Citrix Cloud Private Cloud Azure Public Cloud Any Public Cloud XenApp Essentials XenDesktop Essentials 1 2 3 (All features of XA/XD) (All features of XA/XD) (Limited features of XA/XD) (Minimum subscription is 25 users)
  13. 13. © eG Innovations, Inc | www.eginnovations.com XenDesktop Essentials Architecture
  14. 14. © eG Innovations, Inc | www.eginnovations.com Does Citrix Cloud Make Performance Monitoring Easier?
  15. 15. © eG Innovations, Inc | www.eginnovations.com 48% 45% 7% The most performance sensitive service Similar in performance demands as other services Not that performance sensitive Performance Monitoring is Important for Citrix Infrastructures Source: 2016 Citrix Performance Survey by eG Innovations and DABCC 93% believe that Citrix is one of the performance sensitive services in enterprise networks.
  16. 16. © eG Innovations, Inc | www.eginnovations.com Does Performance Monitoring Become Easier in Citrix Cloud? You are NOT directly responsible for managing the control plane (NetScaler, Delivery Controller, StoreFront, License Server, etc.) – You are still responsible for overall Citrix service delivery • User experience for Citrix users • Performance of the resource plane components • Availability and functioning of control plane – Two different infrastructure landscapes and domains of control – Need to track connectivity between both planes The Easy Part The Not-So-Easy Part
  17. 17. © eG Innovations, Inc | www.eginnovations.com What Are Your Monitoring Options? Infrastructure to be Monitored Tools Available For the control plane http://status.cloud.com/ Citrix Director (built-into Citrix Cloud) For the resource plane Citrix Director (built-into Citrix Cloud) For the public cloud (Azure, AWS) infrastructure AWS CloudWatch APIs Azure Monitor For the on-premises infrastructure supporting Citrix (network, storage, virtualization, AD, etc.) Third-party tools for each tier
  18. 18. © eG Innovations, Inc | www.eginnovations.com Monitoring Using “status.cloud.com” Performance Management Challenges • No performance SLAs: Citrix only provides an availability guarantee • Monitoring is reactive: Need to know about downtime by looking at status.cloud.com. Issues reported only when many customers are impacted. • Performance issues need to be reported to Citrix Support and wait for their response and resolution
  19. 19. © eG Innovations, Inc | www.eginnovations.com Monitoring using Citrix Director Performance Management Challenges • Only session-level data • No visibility into the infrastructure and cloud-connectivity issues • No root cause diagnosis • Limited historical data retention (only 90 days) • Not very helpful for troubleshooting
  20. 20. © eG Innovations, Inc | www.eginnovations.com What Are Your Monitoring Options? Infrastructure to be Monitored Tools Available For the control plane http://status.cloud.com/ Citrix Director (built-into Citrix Cloud) For the resource plane Citrix Director (built-into Citrix Cloud) For the public cloud (Azure, AWS) infrastructure AWS CloudWatch APIs Azure Monitor For the on-premises infrastructure supporting Citrix (network, storage, virtualization, AD, etc.) Third-party tools for each tier
  21. 21. © eG Innovations, Inc | www.eginnovations.com Performance Management Challenges Fragmented tools, No centralized visibility No simulation capabilities, No proactive monitoring Depth of visibility not sufficient for troubleshooting Citrix is slow. But why? No visibility of supporting infrastructure
  22. 22. © eG Innovations, Inc | www.eginnovations.com Performance Monitoring Best Practices for Citrix Cloud Deployments
  23. 23. © eG Innovations, Inc | www.eginnovations.com Best Practices for Citrix Cloud Monitoring Synthetic and Real User Experience Measure All Aspects of Citrix User Experience 1
  24. 24. © eG Innovations, Inc | www.eginnovations.com Measure All Aspects of User Experience Application/ Desktop Launch Application Access Connection Server Logon Citrix Session Logon • Was application launch successful? • Did it take too much time? • Is the end-user facing any screen refresh latency, disconnects? • Was the logon slow? • If so, why? • Were authentication and enumeration successful? • AD authentication • Application enumeration • Profile loading • GPO processing • Session establishment • Application start-up • Ready for interaction • Screen/keystroke latency • Bandwidth (audio, video, printer, drive) • Session resources (CPU, GPU, memory, disk) Diagnose Problems to Ensure Session Reliability Best Practice 1
  25. 25. © eG Innovations, Inc | www.eginnovations.com  Emulates users  Imposes the same workload again and again  Provides a measure of experience EVEN when there is no real load  Monitors real users  Actual workloads  Direct measure of what users are seeing Synthetic Measurements How to Measure Citrix User Experience Real User Experience Measurements Best Practice 1 Log into session via Citrix StoreFront/NetScaler Gateway Launch application on StoreFront Enumerate applications on StoreFront User Experience Measurement  Simulate logon; launch different applications  Synthetic monitoring from multiple locations  Real user monitoring from the client, network, server  Must use a combination of both approaches
  26. 26. © eG Innovations, Inc | www.eginnovations.com The eG Citrix Logon Simulator Simulated logon into Citrix via NetScaler Applications enumerated on the StoreFront console Launching an application on StoreFront
  27. 27. © eG Innovations, Inc | www.eginnovations.com Citrix Logon Simulation Identify the exact step of the logon process casing slowness
  28. 28. © eG Innovations, Inc | www.eginnovations.com Real User Logon Monitoring
  29. 29. © eG Innovations, Inc | www.eginnovations.com Measure All Aspects of User Experience Application/ Desktop Launch Application Access Connection Server Logon Citrix Session Logon • Was application launch successful? • Did it take too much time? • Is the end-user facing any screen refresh latency, disconnects? • Was the logon slow? • If so, why? • Were authentication and enumeration successful? • AD authentication • Application enumeration • Profile loading • GPO processing • Session establishment • Application start-up • Ready for interaction • Screen/keystroke latency • Bandwidth (audio, video, printer, drive) • Session resources (CPU, GPU, memory, disk) Diagnose Problems to Ensure Session Reliability Best Practice 1
  30. 30. © eG Innovations, Inc | www.eginnovations.com Monitoring ICA Virtual Channels Monitor critical ICA channel metrics including screen refresh latency, client network latency, Framehawk latency, line speed, HDX bandwidths, and more
  31. 31. © eG Innovations, Inc | www.eginnovations.com Best Practices for Citrix Cloud Monitoring Synthetic and Real User Experience Citrix and Supporting Infrastructure Monitor Every Layer, Every Tier Measure All Aspects of Citrix User Experience 1 2
  32. 32. © eG Innovations, Inc | www.eginnovations.com Monitor Every Layer, Every Tier • XenApp/XenDesktop: on-premises/public cloud • Supporting infra (network, AD, virtualization, etc.) • Citrix Cloud Connector • Citrix-hosted components Monitor the Resource Plane Monitor the Control Plane Agent/Agentless Monitoring Agentless monitoring Best Practice 2
  33. 33. © eG Innovations, Inc | www.eginnovations.com Total Performance Visibility: Universal Monitoring Technology Best Practice 2
  34. 34. © eG Innovations, Inc | www.eginnovations.com Monitoring the Citrix Cloud Components Citrix Cloud Connector Citrix Cloud Delivery Controller Best Practice 2
  35. 35. © eG Innovations, Inc | www.eginnovations.com Citrix Cloud Topology & Dependency Mapping
  36. 36. © eG Innovations, Inc | www.eginnovations.com Best Practices for Citrix Cloud Monitoring Synthetic and Real User Experience Citrix and Supporting Infrastructure End-to-End Performance Correlation Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Measure All Aspects of Citrix User Experience 1 2 3
  37. 37. © eG Innovations, Inc | www.eginnovations.com • Is it on the client side? • Is it the user’s network? • Is it due to the control plane? • Is there a Citrix server-side problem in the resource plane? • Is it due to the user’s workload? • Is it due to the virtual platform/hypervisor? • Are any of the on-premises infrastructure components (network, AD, storage, etc.) affecting Citrix performance? Why is the Application Slow? Pinpoint the Root Cause Best Practice 3
  38. 38. © eG Innovations, Inc | www.eginnovations.com A Citrix Service Topology There is a critical alert in the vSphere ESX Server
  39. 39. © eG Innovations, Inc | www.eginnovations.com Virtual Topology Map Visualize all the applications hosted on the ESX server
  40. 40. © eG Innovations, Inc | www.eginnovations.com Drilldown to the Root Cause Dive deeper to see what is wrong inside this virtual machine
  41. 41. © eG Innovations, Inc | www.eginnovations.com Drilldown to the Root Cause There is high vCPU utilization reported inside the virtual machine
  42. 42. © eG Innovations, Inc | www.eginnovations.com Drilldown to the Root Cause A backup process inside the virtual machine is consuming excess vCPU
  43. 43. © eG Innovations, Inc | www.eginnovations.com Best Practices for Citrix Cloud Monitoring Synthetic and Real User Experience Citrix and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of Citrix User Experience 1 2 3 4
  44. 44. © eG Innovations, Inc | www.eginnovations.com Right-size & Optimize for Maximum Performance Right-Sizing Planning Auditing Optimization • Analyze usage patterns • Load-balance your IT infrastructure • Measure resource utilization against availability • Get the most out of your infrastructure • Predict when you will run out of resources • Forecast future requirements • Make information available for audits • Get reports for regulatory compliance Out-of-the-Box Analytics & Historical Reports Best Practice 4
  45. 45. © eG Innovations, Inc | www.eginnovations.com Citrix Reports
  46. 46. © eG Innovations, Inc | www.eginnovations.com Understand User Behavior Top Users based on activity and impact on resources Know usage patterns and trends for effective capacity planning.
  47. 47. © eG Innovations, Inc | www.eginnovations.com Understand application usage patterns and trends to effectively size the environment and maximize resources Understand Applications Usage
  48. 48. © eG Innovations, Inc | www.eginnovations.com Before Migration After Migration Migration Analysis
  49. 49. © eG Innovations, Inc | www.eginnovations.com Answers key questions about usage: who, when, how long, what? Compliance and Audit
  50. 50. © eG Innovations, Inc | www.eginnovations.com A few of the servers are handling most of the sessions Capacity Optimization
  51. 51. © eG Innovations, Inc | www.eginnovations.com Capacity Planning Memory bottleneck preventing addition of more Desktops Identify and resolve bottlenecks and excess capacity and right-size your environment.
  52. 52. © eG Innovations, Inc | www.eginnovations.com Forecast the Future Predicted FUTURE performance based on the past trends
  53. 53. © eG Innovations, Inc | www.eginnovations.com Best Practices for Citrix Cloud Monitoring Synthetic and Real User Experience Citrix and Supporting Infrastructure End-to-End Performance Correlation Reports, Analytics, Machine Learning Monitor Every Layer, Every Tier Pinpoint Root Cause of Problems Right-size & Optimize for Maximum Performance Measure All Aspects of Citrix User Experience 1 2 3 4
  54. 54. © eG Innovations, Inc | www.eginnovations.com Dramatically simplify and accelerate application performance management. Deliver peak performance, user satisfaction and ROI. User Satisfaction IT Productivity Higher service uptime Simplicity Cost control & ROI Total Citrix Performance Management “ ” Customer Benefits
  55. 55. © eG Innovations, Inc | www.eginnovations.com Citrix and eG Innovations Selected by Citrix as the exclusive Citrix monitoring solution for Citrix Synergy ’15, ’16, ‘17 and Citrix Summit ’16, ’17, ‘18 Global Technology Partner for Citrix www.citrix.com Citrix Ready certified for all products in the Citrix stack For more information
  56. 56. © eG Innovations, Inc | www.eginnovations.com

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