Java Application Performance and Analytics

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This webinar highlights how next-generation application performance monitoring & analytics provides deep visibility into the Java stack to accelerate the diagnosis of application performance issues and quickly restore user experience. During the live demonstration, we will show how to: - Have a single unified monitoring solution that addresses your application monitoring, diagnosis, analytics, and reporting needs; - Use intelligent analytics to analyze and correlate performance inside the Java stack and across the tiers of your IT environment to provide unparalleled speed & ease of proactive alerting, diagnosis & analysis; - View best-in-class customizable dashboards that integrate Java application performance metrics to provide real-time role-based and domain-based views on user experience, system and service health, resource consumption, capacity and more; - Report on historical performance and trends and analyze usage patterns to right-size and optimize your IT infrastructure for maximum ROI;

Technology

Java Application
Performance & Analytics
A Product Tour
Presenter
Bala Vaidhinathan | CTO | eG Innovations

Java Performance Challenges
© eG Innovations, Inc | www.eginnovations.com

Where is the Root-Cause?
Web Users
Network
Web Server
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SAP
Netweaver
(ABAP, Java)
Active
Directory
Oracle
database
vSphere Server SAN Switch
SAN
Storage
SAP
Business
Objects
Citrix Users
Java
Email,
Archival
Server
Is it the client? Citrix? Network? SAP server? VMware? Oracle? SAN? …

Java Monitoring Today
© eG Innovations, Inc | www.eginnovations.com

The Troubleshooting conference call
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How Can eG Innovations Help –
Live Tour
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Unmatched Performance Visibility
Cloud
Private, Hybrid,
Public
Virtual
VMware, Citrix,
Microsoft, IBM,
Red Hat, Solaris
Physical
X86, SPARC,
PARISC, RS6000
Desktop Apps Storage Network Compute
!
Complete, correlated visibility beyond basic health.
Actionable insight into service performance & dependencies.
© eG Innovations, Inc | www.eginnovations.com

Java Transactions
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JTM Screens
New layer for
Transactions monitoring
Indicates the number
slow Transactions
© eG Innovations, Inc | www.eginnovations.com
Can configure the
necessary Business
Transactions

JTM Screens
Transaction details
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Sub Component level
Response time details

JTM Screens
List of Transaction in the
measurement period
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Specific Transaction
details
Method level details of a
specific Transaction

JTM Screens
J2EE Component level
Response time breakup
© eG Innovations, Inc | www.eginnovations.com

JTM Screens
List of Queries executed
in a specific Transaction
and its Response time
breakup
© eG Innovations, Inc | www.eginnovations.com

JTM Screens
Call Trace details of a
specific Transaction and
method level execution
time details.
© eG Innovations, Inc | www.eginnovations.com

JTM Screens
© eG Innovations, Inc | www.eginnovations.com
Error Stack trace for a
Failed Transaction

eG’s Key Technologies
© eG Innovations, Inc | www.eginnovations.com

The eG Universal Monitor
•A single agent license for Microsoft, Linux,
Sun Solaris, HPUX,IBM AIX, VMware, Tru64
•A single price, regardless of OS or server
configuration - 2, 4, 8, 16 CPUs
•A single agent for monitoring any
application
© eG Innovations, Inc | www.eginnovations.com
•A single price to manage multiple
applications on the same server
•Auto-upgradeable
•Agentless monitoring option
•100% web-based – HTTP/HTTPS

Auto-Baseline Key Metrics
 Auto-compute time-of-day baselines
 Alert administrators when metrics violate baselines
Preemptive detection & alerting lets administrators
see and fix problems before users notice
© eG Innovations, Inc | www.eginnovations.com

Virtualization-Aware Automatic
Root-Cause Diagnosis
© eG Innovations, Inc | www.eginnovations.com
Automatic
End-to-End
Correlation
Automatic
Top-to-Bottom
Correlation

Virtualization-Aware Root-Cause Diagnosis
Without root-cause diagnosis, you have no idea where the problem lies
With root-cause diagnosis, you have a clear idea of what to do to resolve the problem.
© eG Innovations, Inc | www.eginnovations.com
All the problems
appear to be equally
important.
The root-cause
of the problem
The effects of
the problem

The ROI of eG Enterprise
© eG Innovations, Inc | www.eginnovations.com
• Reduce downtime
• Increase application availability
• Boost user experience
Boost
User Satisfaction
& Productivity
• Simplify, automate & accelerate
diagnosis & troubleshooting
• Optimize staffing levels & reduce OPEX
Reduce
IT Support
Cost & Complexity
• Increase hardware utilization
• Leverage investment in software
• Right-size & optimize environment
Reduce
Infrastructure Cost &
Avoid Cost Overruns
• Accelerate deployments & rollout
• Reduce risk, deliver successful projects
& peace of mind
Deliver Projects
on Time, on Budget,
on Target

Next Steps
More details
http://www.eginnovations.com/freetrial
 Send an Email
info@eginnovations.com
 Call Us +1 (866) 526 6700
© eG Innovations, Inc | www.eginnovations.com

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End users expect virtualized Citrix XenApp application delivery to be as fast and reliable as their physical desktop experience. When performance slowdowns occur, users expect IT operations to fix the problem - immediately. But in reality, most IT administrators are challenged to identify and then repair the root cause of a slowdown in a timely manner: Is it Citrix? Is it the application? Is it the VMware/Hyper-V virtualization layer? Is it the network or the storage? Where to begin, and what metrics can you trust? Join virtualization expert Bala Vaidhinathan (CTO, eG Innovations) and watch a live solution demonstration of eG Enterprise and see how to: • Get the most powerful analytics, reporting and auto-diagnosis for intelligent performance management • Dramatically accelerate the discovery, diagnosis, and resolution of Citrix service performance issues • Achieve 360-degree visibility of the entire service infrastructure even beyond the Citrix tiers • Pinpoint and repair performance abnormalities even before users notice • Ensure maximum ROI by right-sizing your XenApp infrastructure using powerful reporting & analytics

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Citrix Cloud services simplify the delivery and management of Citrix solutions, helping our users to extend their existing on-premises software deployments or even move one hundred percent to the cloud. Citrix Cloud services deploy secure digital workspaces in hours, placing the sensitive app, desktop and data resources on any cloud or hybrid cloud. Accessing the apps, desktops and any data has become easy than ever with Citrix Workspace. Citrix Workspace fully aggregates all apps, data, and files across all applications, and it offers a user-centric experience where everything you need to work is in one unified app, with conditional access and performance made simple based on user context and IT-designed policies. Citrix Cloud services support the integration with different technologies that vary significantly from one organization to another. The first step for users is to access their provisioned desktops, applications, and files, which is why monitoring the logon performance has become critical for Citrix solutions. That's why eG Innovations provides a free login simulator for Citrix Workspace, through their eG Enterprise solution which is verified as Citrix Ready. One of the primary requirements by organisations is to achieve exceptional Citrix user experience and service quality. eG Enterprise helps to proactively monitor all aspects of Citrix user experience - login times, application launch times, screen refresh latencies, virtual channel bandwidth usage, etc., and more importantly helps to identify underlying infrastructure tiers to help determine where the root cause of a problem lies; whether it is network, database, application, Citrix, or storage. Discover how Citrix and eG Innovations combine to provide you with end-to-end performance management and learn how to: • Deliver a secure digital workspace, and to improve business productivity with a fully integrated digital workspace from any cloud or hybrid cloud. • Ensure the success of new deployments and migration to Citrix Cloud with pre-built migration reports • End-to-end monitoring of Citrix services across user experience, session performance, connectivity, licensing, infrastructure health and capacity • Monitor Citrix services on physical, virtual and cloud infrastructures from Single pane of glass.

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Application and desktop virtualization offer so much promise for smart growth, flexibility and cost savings in healthcare IT today, but along with this potential comes substantial risk. Poor performance and a bad end-user experience can degrade productivity, inflate management costs and, worst of all, negatively impact quality of care and patient satisfaction. At the same time, the healthcare IT infrastructure has increased in both scale and complexity. Hence, administrators struggle to determine when a slowdown happens what is the cause: Citrix? VMware? Storage? Windows? The application? View these slides from our webinar where, along with HiMSS, Wendy Howard, Infrastructure Engineer with St. Charles Healthcare and Bala Vaidhinathan, CTO with eG Innovations, discussed how implementing unified performance-management powered a transformation from difficult, slow and reactive performance troubleshooting to well-planned, strategic rollouts, proactive maintenance, simple executive reporting and rapid caregiver support.

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Virtual desktop and VDI initiatives promise a variety of benefits - but the underlying IT architecture adds complexity and risk. Virtual desktop users expect application delivery to be as fast and reliable as their physical desktop experience. A single failure in the service infrastructure can bring virtual desktop performance to a crawl, and significantly impact user productivity and business processes. Both performance monitoring and performance testing tools address this challenge by helping to create, deliver and maintain the best possible performance for virtual desktop users. However, the approach of the two solutions differ. Where load testing helps to predict and prevent infrastructure performance using simulated user behavior, performance monitoring helps to prevent and, when needed, solve performance problems by diagnosing the behavior of real users and the underlying VDI infrastructure in production environments. A combined approach of using both types of toolsets is the best model for optimal performance assurance. Join our live webinar with performance management experts Srinivas Ramanathan (CEO, eG Innovations) and Jeroen van de Kamp (CTO, Login VSI) and find out: - Why performance management of virtual desktop infrastructures is key - How performance testing and monitoring solutions compare - How performance monitoring tools complement performance testing tools - How to combine monitoring and testing for perfect performance assurance - A real world example of how to leverage best of breed solutions for total performance assurance

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GPU technology improves Citrix virtual desktops and applications, but to truly deliver an immersive user experience that scales, organizations need to manage the complete GPU deployment lifecycle – from designing the infrastructure, to managing and optimizing a production environment, to responding to user issues dynamically, in real-time. eG Innovations in partnership with NVIDIA is delivering comprehensive monitoring capabilities that enable IT to better manage all aspects of the user experience, tapping into new GPU-sourced insights that aid in design right-sizing, proactive infrastructure optimization and help desk issue remediation. This new joint solution integrates eG Enterprise with NVIDIA GRID software to provide actionable insights through host-level, guest-level, and application-level analytics. View these slides from our Citrix Ready webinar where Bala Vaidhinathan, CTO, eG Innovations and Sumanta Chakraborty, GRID Product Manager, NVIDIA discussed how to deliver complete lifecycle management of the end user experience for GPU-powered applications and desktops.

Managing the End User Experience with GPU-Powered Insights

eG Innovations

Microsoft System Center Operations Manager (SCOM) is a leading platform for performance monitoring and management of Microsoft applications (such as Active Directory, Microsoft SQL Server, Exchange Server, IIS and SharePoint). However, SCOM does not have extensive capabilities to monitor non-Microsoft systems and applications (like Citrix, SAP, Oracle, Java, Sybase, etc.), nor does SCOM have virtualization-awareness for platforms like VMware vSphere, Citrix XenServer, Red Hat Enterprise Virtualization, AIX LPARs and Solaris LDOMs, or virtual desktops (VDI). To extend the scope of Microsoft SCOM to manage these environments, enterprises have to look at multiple third party products that provide individual management packs, one for each specific non-Microsoft platform. This traditional "multi-pack approach" creates complexity and only provides a fragmented view of the IT infrastructure. This approach leads to slow problem isolation and diagnosis, and often results in poor user experience and loss of user productivity. Join performance monitoring expert Srinivas Ramanathan (CEO, eG Innovations) to learn about eG Enterprise for SCOM, a new universal management pack that fills this gap and provides a single, integrated solution with SCOM to address the performance management needs of today's enterprises. This webinar presentation will show you how to: • Monitor and troubleshoot the entire IT service infrastructure end to end from the SCOM console • Monitor applications and platforms not natively supported by System Center Operations Manager • Instantly diagnose and get actionable insight into IT service health and performance • Provide automatic, rapid root cause diagnosis for even the most complex performance problems • Receive proactive problem detection and alerting before users call • Maximize the return on your investment in System Center Operations Manager

How to Extend Microsoft SCOM to Monitor & Diagnose the Performance of Citrix,...

eG Innovations

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The Complete User Experience Monitoring Solution - eG Enterprise v7

eG Innovations

Most APM tools offer user experience monitoring and transaction tracing capabilities, however APM by itself may not enable you to isolate performance issues across an entire digital business service ecosystem. View this webinar by John Worthington, Director of Product Marketing with eG Innovations, as he describes how real user monitoring and transaction tracing can be part of a unified monitoring strategy that leverages converged application (APM) and infrastructure (IPM) performance monitoring. In this informative session, you will learn how: - Business transaction tracing works to deliver code-level visibility, and why it is important for diagnosing web application slowdowns - The convergence of APM and IPM can provide holistic visibility and performance analysis of end-user experience, business transactions, application code, and infrastructure dependencies – all from a single pane of glass - A unified view of the application environment allows line of business owners and IT admins to easily isolate the root cause of issues You can learn how to ensure peak performance of your business-critical applications through development, testing, pre-production, and production roll out.

How to avoid Java and .Net Application Performance Issues using Business Tran...

eG Innovations

Troubleshooting application problems is never easy. There’s always a blame game going on between App Dev, IT Ops and DevOps teams to decide where an application problem originated and who owns it. There could be a code-level issue in the application, a long-running query can slow application processing, slow third-party calls are another common problem in the application framework. In the latest update of our IT monitoring solution, eG Enterprise version 6.3, we’ve introduced new application performance monitoring (APM) capabilities to deliver code-level and query-level visibility for Java and .NET environments. Join this session and learn how the new capabilities will help you extend performance monitoring to solve more complex IT problems. Key topics to be covered in the webinar: Real User Monitoring: Track user experience issues in real time Business Transaction Tracing: Analyze application transactions and identify code-level issues Converged App & Infra Monitoring: Get correlated insight to pinpoint the root cause of problems: Network? Database? Virtualization? App code?

How to Monitor Your Java & .NET Applications with eG Enterprise

eG Innovations

Are you monitoring your cloud and hybrid infrastructure to achieve end-to-end performance visibility? Does your current approach in monitoring provide you with the width and depth for the level of granularity to identify a problem before users are impacted or to help you reduce the time to isolate and diagnose the root cause? Join this webinar to help you decide how to better manage different types of cloud practices like private, public, hybrid and traditional data centers with a single console as eG Innovations share best practices to manage performance issues across these infrastructures Scope: - Determine the critical requirements while migrating to the cloud. - How to assure cross-cloud delivery of critical IT services? - Does the native cloud monitoring suffice everyone's needs? - Need of a comprehensive unified cloud monitoring solution and features

Unified Cloud Performance Monitoring - The Need of The Hour

eG Innovations

In today’s distributed application ecosystems, with various inter-dependencies and dynamic infrastructures, it is extremely challenging to detect and resolve application failures and performance slowdowns. This is especially true in a Microsoft .NET application stack. Developers, IT Operations Staffs and/or Site Reliability Engineers often get involved in long war room sessions to isolate the root cause of poor customer experience in the digital business service. Explore the various problems that could affect .NET application performance and discusses industry best practices for effective performance monitoring. Learn how a converged application and infrastructure monitoring strategy can help: -- Detect digital experience issues in real time -- Analyze critical business transactions and diagnose slowdowns -- Get .NET method-level visibility to fix application code issues -- Understand application dependencies with underlying infrastructure (IIS, Hyper-V, SQL, Azure, etc.) -- Auto-correlate alerts and isolate the root cause of performance problems

How to Ensure High-Performing Microsoft .NET Applications

eG Innovations

From pilot to production, eG Enterprise empowers enterprise organizations to deliver a better user experience and increased ROI by delivering comprehensive, converged performance management of Java application services. With optimized Java platforms delivered through Zing, Azul Systems enables Java-based businesses to focus on functionality and long-term lower operating costs rather than daily firefighting. Together, eG Enterprise and Azul Systems offer a proven Java environment designed to optimize the deployment, management, and scale of Java application services. View these slides from this webinar where Bala Vaidhinathan, CTO of eG Innovations and Simon Ritter, Deputy CTO of Azul Systems discuss how: • Java Application Service Management can be simplified and made more cost-effective, while delivering a better user experience • eG Enterprise enhancements provide insights into Java applications running on the Zing runtime • eG Enterprise and Azul Zing working together in a production Java installation can reduce costs, optimize deployments and deliver optimum user satisfaction

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eG Innovations

In the digital age, quality of service (QOS) and user experience are the keys to competitive advantage. With the rapid adoption of hybrid clouds, assuring the performance of applications running in hybrid cloud ecosystems has become business-critical. The reality is that the explosion of new cloud-based IT services may not simplify performance management. In fact, since clouds are operating models the heterogeneous nature of hybrid and multi-cloud deployments makes performance management even more challenging. This 30-minute webinar provides a quick overview of the key steps to assure the performance of digital business services as applications are migrated to various cloud services and shows some examples of how you can retain end-to-end visibility along the way. Watch this webinar to learn: • How unified, consistent views of performance can enable effective service delivery • How to baseline services before, during and after cloud migrations • How to get started on your hybrid cloud journey

How to Assure Performance in Hybrid Cloud Ecosystems

eG Innovations

A recent survey by eG Innovations and xenappblog found that 68% of organizations are using 2-5 different tools for monitoring and managing their Citrix infrastructure. Multiple monitoring tools make it expensive to operate and troubleshoot IT infrastructure issues. Furthermore, a lot of manual effort is required to diagnose and fix performance issues. Join Richard Faulkner, Enterprise Solutions Architect and CTP from Conversant Group, and John Worthington, Director of Customer Success at eG Innovations, and learn how you can get a single-pane-of-glass view of your Citrix infrastructure – from the client end to the virtual desktops/apps and even the backend applications. See how you can: --Monitor and get proactive alerts on the experience seen by Citrix users --Track the performance of every layer and every tier of your Citrix infrastructure: NetScalers, StoreFronts, Virtual apps and desktops, WEM, PVS, License servers, etc. --Troubleshoot in a single click and identify where the root-cause of a problem is: network, or storage, or virtualization, or the Citrix stack? --Get insights to right-size and optimize your Citrix deployment

How to consolidate Citrix Monitoring in a Single Pane of Glass

eG Innovations

Citrix enables secure End User Computing services across multiple platforms and devices, enabling users to do more, using more devices from more locations. However, these End User Computing services encompass and support many different technologies that vary significantly from one organization to another. Users getting access to their desktops and applications is the first step, which is why monitoring the logon performance has become critical for Citrix-based IT services. That's why eG Innovations recently announced a Free Logon Simulator for Citrix XenApp and XenDesktop. But that's only a first impression. To make a lasting impact on user experience, the applications and desktops being delivered on top of the Citrix service must also perform, and these digital business services will be comprised of many different components from any number of suppliers. Discover how Citrix and eG Enterprise can combine to provide you with end-to-end performance management that can make a lasting impression your users will love.

How to Deliver Exceptional End User Experience in Your Citrix Environment

eG Innovations

The modern IT stack has become diverse and distributed, and it’s increasingly challenging to manage heterogeneous platforms and multi-vendor devices. Customers are looking to the cloud and APM to help address these hurdles, as well as accelerate IT transformation. But migrating to the cloud will take time, it won’t make infrastructure ‘just disappear’, and legacy workloads are going to remain part of the enterprise reality for many. In addition, while APM will continue to be increasingly important, all applications are not the same and an application is still not equal to a digital business service. Watch this webinar as John Worthington, a service management expert and Director of Product Marketing for eG Innovations, continues our Shift-Left series. You can learn: • Why domain expertise is important when defining monitoring requirements • What analytics are useful from a monitoring and observability context • How end-to-end monitoring with converged application and infrastructure performance can drive ITSM and DevOps integration

End to-End Monitoring for ITSM and DevOps

eG Innovations

Application architectures have become more distributed, heterogeneous, and reliant on supporting infrastructure tiers. In 2018, we are seeing customers beginning to realize they need to expand their application performance monitoring (APM) capabilities to provide visibility of these supporting IT infrastructure components. Application managers and IT teams are realizing that they need contextual visibility into how an infrastructure problem affects application performance, and seek APM solutions that can cross-correlate code-level and transaction-level performance with the health of the supporting physical, virtual, container and cloud infrastructures. Watch this on-demand webinar and learn why this cross-correlation is so important and what's required to achieve it: • Why monitoring applications in isolation will not be enough to monitor digital business service performance • What's required for the enterprise to achieve total performance visibility • How you can build an incremental plan for achieving transparency in digital service performance monitoring

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How to become a Citrix Performance Hero

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Many IT monitoring tools fail in the real-world because they are reactive to events that have happened. The first time the IT team knows there is a problem is when the service desk sees a pile of tickets with users complaining that their “application is slow.” Adding a layer of synthetic monitoring can make ITOps go from being reactive to proactive. This helps the ITOps team to cut down on the number of service desk tickets because you can see where the bottlenecks are before end-users even notice. While logon simulators are ubiquitous for Citrix and VMware Horizon environments, users really care about whether the applications they use in their job such as SAP, Office, Epic or Salesforce are responsive and usable. Join us for this webinar where you will learn: - How to record and automate REAL workflows to test any application – web apps or thick apps within a published desktops like Citrix, VMware Horizon, Amazon WorkSpaces, Microsoft AVD, etc. - How to check that web apps used by your employees are not just responsive but working as expected – this is critical for businesses that rely on SaaS applications like Office 365 and Salesforce - How to validate that employees are able to logon to published desktops AND perform routine tasks in applications like SAP and Epic - How to correlate the performance of the application with the underlying IT infrastructure to determine if bottlenecks are on the users’ network, in the third-party application or within your infrastructure If you are struggling to be proactive, or to shift from monitoring resources to monitoring the digital experience of your users, then you need to attend this webinar to see just how easy it is to get started with synthetic monitoring.

Make synthetic monitoring a critical part of your IT monitoring strategy: Why...

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How to Deliver Exceptional User Experience for VMware Horizon VDI Environments

eG Innovations

Join Citrix and eG Innovations performance experts in this webinar and learn how to deliver the highest levels of user satisfaction and productivity in virtualized Citrix XenApp / XenDesktop environments: • Get the most of your existing Citrix XenApp / XenDesktop investments • Gain complete performance visibility of all IT domains impacting user experience • Preemptively detect and resolve issues before users are affected • Accelerate issue resolution and rapidly restore service levels • Optimize current infrastructure usage

How to Deliver Maximum Citrix Performance and User Satisfaction

eG Innovations

Citrix XenMobile and ShareFile are at the heart of the mobility strategies for many enterprises and service providers. As you embark on your mobility initiatives, you will need to ensure that users receive reliable and high performing service. Performance monitoring, diagnosis and reporting is a key to ensuring the success of your Citrix mobility initiatives. Watch this webinar "Performance Monitoring and Analytics for Citrix XenMobile and ShareFile" and see first-hand how to address performance-related challenges of Citrix mobile infrastructures. During this webinar Citrix virtualization expert Bala Vaidinathan (CTO, eG Innovations) will demonstrate how eG Innovations' new performance monitoring solution for Citrix XenMobile and ShareFile allows you to: • Monitor every layer, every tier of your Citrix mobile infrastructure • Be alerted to performance problems proactively before your users notice and complain • Identify exactly where the root-cause of any problems in the Citrix mobile infrastructure lie, so you can initiate remedial action quickly • Gain a holistic end-to-end view of the Citrix infrastructure (including XenApp and XenDesktop), understand usage trends and bottlenecks and plan effectively for growth • Customize real-time dashboards and create targeted reports to deliver timely, concise information that is relevant and valuable to each technical and management team member

Citrix XenMobile and ShareFile Performance - 5 Steps for a Better BYOD Experi...

eG Innovations

Ensuring exceptional user experience is critical in all VDI deployments. Even a minor problem in the infrastructure can degrade the user experience and affect business productivity. When slowness is detected, it is always a challenge for VDI admins to resolve problems quickly. Learn some best practices to build a robust performance and user experience management strategy for your VMware Horizon environment: • Track all aspects of VDI user experience - from user logon to application launch and session latency • Monitor the performance of every VDI session (PCoIP, Blast, RDP) • Auto-baseline the infrastructure for proactive problem management • Monitor VDI as a service, not as individual silos • Plan for capacity and right-size the VDI environment for maximum ROI

4 Best Practices for Delivering Exceptional VDI User Experience

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According to Gartner, 75% of enterprise customers have adopted a multi-cloud strategy. While this is good from an organizational and resilience standpoint, the increased complexity, management and monitoring could reduce or even outweigh the benefits. For ITOps, multi-cloud deployments are now a reality. They have more services to monitor, more dashboards to keep an eye on, no common console and potentially higher MTTR. The adoption of microservices and Kubernetes makes the problem more challenging. In this webinar, how multi-cloud monitoring and end-to-end visibility can be simplified by walking you through how to troubleshoot common performance problems in a multi-cloud setup in minutes. How to get full, end-to-end visibility into your multi-cloud or hybrid cloud deployment so you can visually see where the root-cause of the performance problem is Troubleshooting a live microservices web-application deployed on-premises, AWS and Azure, and a tech stack that includes Kubernetes, Docker and Java How to find the real-user experience of your multi-cloud application and see what issues your users in different geo-locations are facing Identify which pages in a web application have the highest page-load time How to use business transaction tracing to identify the database query or micro-service that is impacting application performance

How to simplify the monitoring of multi-cloud environments

eG Innovations

As more businesses adopt cloud technologies for their various benefits it must be noted that not all cloud offerings are the same and provide different services or infra SLA. Do you know that not all SLA from cloud providers mean your application will be ensured similar availability? Depending on whether you are leveraging Saas, Paas, Iaas, etc to deliver your applications, you will have a different level of visibility and control of how you manage performance and deliver the user experience expected by your users. Join the session and find out what remains within your responsibility and how you can monitor the various cloud infrastructure/services to give yourself the needed visibility to deliver the expected user experience without over-provisioning to ensure better performance.

Migrating to the Cloud – Is Application Performance Monitoring still required?

eG Innovations

Historically, Application Performance Monitoring (APM) tools have mainly been focused on providing code level visibility for web applications. IT managers have had to deploy these solutions to complement infrastructure monitoring solutions to get end-to-end visibility across applications and services. To understand how the APM needs of organizations have evolved in the next normal, eG Innovations and DevOps Institute conducted a survey. Over 900 software professionals - DevOps engineers, SREs, ITOps teams and system admins – shared their knowledge and thinking. We’ve invited Eveline Oehrlich, Chief Research Officer at DevOps Institute and ex-Forrester VP and Research Director to join us to dissect the results of this survey. Eveline will share her experiences and knowledge within the APM space, discuss trends and will discuss what the future of APM should look like. Also joining the discussion will be Arun Aravamudhan, Head of Java APM and Web Products and web products at eG Innovations. We are looking forward to you joining this webinar. Here are some highlights on what we will cover: - Why APM is no longer just about code-level analysis - The need for converged application and infrastructure monitoring - The strategy for Kubernetes and cloud monitoring in the next normal - The challenges with native cloud monitoring options - Application performance management has gained management attention Register now and learn the current state of APM adoption and how business needs in the next normal will change how APM should be leveraged.

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eG Innovations

By offering a unified place for people to access any app, whether SaaS, web, mobile or virtual digital workspaces have become mission-critical for the new way of work. As digital workspaces evolve in scale, complexity and business importance Citrix Admins need unified visibility and actionable insights to diagnose and resolve performance issues across the entire IT environment—both physical and virtual; both on-premises and cloud.   This requires deep Citrix domain expertise along with end-to-end visibility across Citrix and non-Citrix tiers; which can quickly overwhelm most Citrix administrators. Citrix Admins need a virtual assistant to:   • Proactively monitor digital workspace user experience • Automatically isolate and remediate performance issues • Align capacity to changing business and user requirements • Improve user experience with embedded analytics   Join John Worthington, Director Customer Success and Nanda Kumar, Director Solutions Engineering at eG Innovations, for an action-packed demonstration of how eG Enterprise is the digital assistant every Citrix Admin needs.

How Citrix Admins can get a Virtual Assistant

eG Innovations

When remote workers complain that Citrix is slow, where do you initially focus your investigations? What do you analyze and how do you triage now that there are remote working factors to consider? Join us as George Spiers, Citrix CTP, and Barry Schiffer, Citrix CTP, share their real-world experience to provide you with tips on troubleshooting in the new normal. In this webinar you'll learn how to: • Understand the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more • Methodically go about finding the scope, magnitude of impact, and source of the problem • Investigate issues in the supporting infrastructure (network, AD, virtualization, etc.) • Troubleshoot with automated and built-for-Citrix monitoring tools

Troubleshooting the Most Common Citrix Complaints for Remote Workers

eG Innovations

The last year has been tumultuous for everyone. For the end-user computing community, it was an extraordinary time with everyone having to deal with new requirements from their businesses at short notice. Over the last 3 months, xenappblog and eG Innovations conducted a survey to learn how organizations have adapted their digital workspaces to the new normal. For this webinar titled Digital Workspace Deployment and Performance Monitoring in the New Normal, we have invited three EUC experts to analyze and share their thoughts on the key findings of this survey of over 1050 digital workspace professionals. Join this webinar and learn answers to several key questions, such as how many organizations adopted digital workspaces for the first time, how many are using cloud workspaces, how popular are different workspace technologies, how many monitoring tools are being needed to get a complete view of the digital workspace environment, and many more. #digitalworkspace

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eG Innovations

Organizations today are seeking to deliver freedom for employees to securely work where they want, when they want, and from the best device for the job. In order to do so, you need to augment digital workspace services that bring together the applications and data your people need, with a managed digital experience – giving you faster resolution of issues and peace of mind, allowing IT staff to really focus on adding value to the organization, and giving your employees the experience they deserve. In this webinar, Jason Poyner, CEO of Deptive, one of New Zealand’s premier digital workspace companies, will join Sean Martin, Senior Technical Consultant at eG Innovations to discuss how to create virtual digital workspaces your employees will love. In this webinar, you will learn: • How to reduce service desk tickets by 50% • How to greatly improve the user experience • How to prevent incident “hot-potato” and reduce MTTR – the time to identify and resolve incidents • Why monitoring goes wrong. Few tips on what to do, and what not to do! • How Deptive are using eG Enterprise monitoring and Microsoft Power BI visualization technologies to deliver a value-added service offering to ensure digital workspace success

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eG Innovations

“Hoe gebruikt gemeente Heerhugowaard hun IT omgeving optimaal om thuis werken te faciliteren?” “Welke problemen ervaarde gemeente Heerhugowaard en hoe hebben zij dit aangepakt?” Deze en meer vragen worden beantwoord door Michiel Bakker tijdens dit webinar. Het IT landschap wordt steeds complexer met de diverse applicaties in de CLOUD, lokaal draaiende software, gebruikers werkend vanuit huis en/of op kantoor. Dit stelt steeds hogere eisen aan uw IT organisatie. Het niet beschikbaar hebben van een bedrijfskritische applicatie kan zelfs leiden tot imagoschade. Daarom denken wij dat proactief beheer steeds belangrijker wordt. Michiel Bakker, System Engineer bij Gemeente Heerhugowaard en Barry Schiffer, Pre-Sales Consultant bij eG Innovations bespreken de volgende onderwerpen: Wat zijn IT uitdagingen binnen lokale overheidsorganisaties? Met welke problemen heeft een gemeente te maken? Hoe heeft de gemeente Heerhugowaard de medewerkers productiviteit weten te waarborgen tijdens de veranderde werkplek in 2020?

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eG Innovations

Customer experience is driving the digital age, and with the number of digital workers exploding the bar for assuring the digital user experience is quickly being raised — and not every enterprise is ready. Fragmented monitoring approaches can make it all but impossible to connect the dots between complex, heterogeneous technical ecosystems, and the customer’s digital journey. The digital workspace can be a logical first step towards digital transformation but connecting the dots between ‘X-data’ (experience or XLA data) and ‘O-data’ (operational or SLA data) is not trivial. In this webinar, John Worthington, Director of Customer Success at eG Innovations and an XLA Master, shows us: -What role the Experience Level Agreement plays in the digital workspace -The importance of unified, end-user-oriented views of digital workspace performance -How converged APM/IPM can accelerate your customer experience journey

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Citrix troubleshooting 101

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Citrix NetScaler / ADC has evolved into a networking powerhouse, supporting a variety of functions including application firewalls, VPN tunnels, caching and acceleration, compression, and ensuring fast delivery of web and desktop applications. Since it plays a central role, the availability and performance of a Citrix NetScaler / ADC device is crucial. Not only does NetScaler / ADC performance impact the user experience, but more importantly, it is also important for safeguarding the security and sanctity of the IT infrastructure. eG Enterprise monitors all aspects of Citrix NetScaler usage and performance within the context of any digital service — physical, virtual, cloud, and containers.

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eG Innovations

The SCOM management packs for Citrix are reaching End Of Life this month. You can move to a standalone monitoring solution like Citrix Director, but this means you will no longer be able to use Microsoft SCOM as the single unified monitoring console for your organization. You now have a chance to convert the EOL into a new beginning. The eG Universal management pack for SCOM provides you with the best Citrix monitoring solution integrated tightly with your SCOM environment. What is more, you can also monitor other non-Microsoft technologies without needing additional management packs. Learn more on, how you can make End Of Life for your Citrix SCOM management packs bring new life into your SCOM environment: •Learn how to augment SCOM with logon simulation and deep Citrix domain expertise •Leverage patented analytics for all your applications, Azure cloud services, and infrastructure •Get code-level correlation for .NET applications and quickly isolate performance issues

Microsoft, Citrix and SCOM: EOL or a New Beginning ?

eG Innovations

Logon is a user's first interaction with the Citrix digital workspace service, and hence, a slow logon can influence a user's opinion of the service in a way that no other metric can. Therefore, logon time is the #1 key performance indicator (KPI) in Citrix environments. Slow logons have an impact not just on user perception, but also productivity. When each logon takes minutes — maybe on multiple systems — it results in lost work time and costs the business. So, it is imperative that logons be as quick and non-intrusive as possible. But how can we make this happen? Learn some of the best practices for Citrix logon time optimization.

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eG Innovations

As Office 365 gains traction Microsoft is moving best-in-class apps like Exchange and SharePoint, along with powerful cloud services like OneDrive and Teams, into the public cloud and providing other powerful alternative services like Azure. Managing the end-user experience for these cloud-based services has become mission-critical, and IT must be able to proactively isolate performance issues regardless of where they originate. The traditional silo-based approach to performance monitoring will not keep pace with the newer demands and challenges of Office 365 and other Azure based services. In this presentation, you will: • Learn how to proactively monitor across hybrid on-premises, Office 365, and Azure ecosystems and services • Understand how eG Enterprise can help unify digital service performance management and deliver total performance visibility into SCOM • Understand how converged application and infrastructure performance monitoring can help accelerate your cloud migration

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Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

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Dubai, often portrayed as a shimmering oasis in the desert, faces its own set of challenges, including the occasional threat of flooding. Despite its reputation for opulence and modernity, the emirate is not immune to the forces of nature. In recent years, Dubai has experienced sporadic but significant floods, testing the resilience of its infrastructure and communities. Among the critical lifelines in this bustling metropolis is the Dubai International Airport, a bustling hub that connects the city to the world. This article explores the intersection of Dubai flood events and the resilience demonstrated by the Dubai International Airport in the face of such challenges.

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Apidays New York 2024 - Accelerating FinTech Innovation by Vasa Krishnan, Fin...

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Webinar Recording: https://www.panagenda.com/webinars/why-teams-call-analytics-is-critical-to-your-entire-business Nothing is as frustrating and noticeable as being in an important call and being unable to see or hear the other person. Not surprising then, that issues with Teams calls are among the most common problems users call their helpdesk for. Having in depth insight into everything relevant going on at the user’s device, local network, ISP and Microsoft itself during the call is crucial for good Microsoft Teams Call quality support. To ensure a quick and adequate solution and to ensure your users get the most out of their Microsoft 365. But did you know that ‘bad calls’ are also an excellent indicator of other problems arising? Precisely because it is so noticeable!? Like the canary in the mine, bad calls can be early indicators of problems. Problems that might otherwise not have been noticed for a while but can have a big impact on productivity and satisfaction. Join this session by Christoph Adler to learn how true Microsoft Teams call quality analytics helped other organizations troubleshoot bad calls and identify and fix problems that impacted Teams calls or the use of Microsoft365 in general. See what it can do to keep your users happy and productive! In this session we will cover - Why CQD data alone is not enough to troubleshoot call problems - The importance of attributing call problems to the right call participant - What call quality analytics can do to help you quickly find, fix-, and prevent problems - Why having retrospective detailed insights matters - Real life examples of how others have used Microsoft Teams call quality monitoring to problem shoot problems with their ISP, network, device health and more.

Why Teams call analytics are critical to your entire business

panagenda

Following the popularity of “Cloud Revolution: Exploring the New Wave of Serverless Spatial Data,” we’re thrilled to announce this much-anticipated encore webinar. In this sequel, we’ll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you’re building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

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Rising Above_ Dubai Floods and the Fortitude of Dubai International Airport.pdf

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Apidays New York 2024 - Passkeys: Developing APIs to enable passwordless auth...

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1. Java Application Performance & Analytics A Product Tour Presenter Bala Vaidhinathan | CTO | eG Innovations

3. Where is the Root-Cause? Web Users Network Web Server © eG Innovations, Inc | www.eginnovations.com SAP Netweaver (ABAP, Java) Active Directory Oracle database vSphere Server SAN Switch SAN Storage SAP Business Objects Citrix Users Java Email, Archival Server Is it the client? Citrix? Network? SAP server? VMware? Oracle? SAN? …

7. The EG Innovations Approach End User Experience © eG Innovations, Inc | www.eginnovations.com Infrastructure & App Performance Automated Diagnosis User Experience Management Right-Sizing & Capacity Planning Trading Accounting Pre-emptive Alerting Total Performance Visibility Storage Connection Brokers Profile Servers Network Applications Virtualization Service Performance Online Banking Patient records . . . eG Enterprise

8. Unmatched Performance Visibility Cloud Private, Hybrid, Public Virtual VMware, Citrix, Microsoft, IBM, Red Hat, Solaris Physical X86, SPARC, PARISC, RS6000 Desktop Apps Storage Network Compute ! Complete, correlated visibility beyond basic health. Actionable insight into service performance & dependencies. © eG Innovations, Inc | www.eginnovations.com

10. JTM Screens New layer for Transactions monitoring Indicates the number slow Transactions © eG Innovations, Inc | www.eginnovations.com Can configure the necessary Business Transactions

11. JTM Screens Transaction details © eG Innovations, Inc | www.eginnovations.com Sub Component level Response time details

12. JTM Screens List of Transaction in the measurement period © eG Innovations, Inc | www.eginnovations.com Specific Transaction details Method level details of a specific Transaction

14. JTM Screens List of Queries executed in a specific Transaction and its Response time breakup © eG Innovations, Inc | www.eginnovations.com

15. JTM Screens Call Trace details of a specific Transaction and method level execution time details. © eG Innovations, Inc | www.eginnovations.com

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Editor's Notes

Unmatched performance visibility & auto-correlation across all domains that impact user experience – from the desktop and applications to the virtualization layer and underlying infrastructure.

Java Application Performance and Analytics

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