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How to Assure Performance in Hybrid Cloud Ecosystems

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In the digital age, quality of service (QOS) and user experience are the keys to competitive advantage. With the rapid adoption of hybrid clouds, assuring the performance of applications running in hybrid cloud ecosystems has become business-critical.

The reality is that the explosion of new cloud-based IT services may not simplify performance management. In fact, since clouds are operating models the heterogeneous nature of hybrid and multi-cloud deployments makes performance management even more challenging.

This 30-minute webinar provides a quick overview of the key steps to assure the performance of digital business services as applications are migrated to various cloud services and shows some examples of how you can retain end-to-end visibility along the way.

Watch this webinar to learn:
• How unified, consistent views of performance can enable effective service delivery
• How to baseline services before, during and after cloud migrations
• How to get started on your hybrid cloud journey

Published in: Software
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How to Assure Performance in Hybrid Cloud Ecosystems

  1. 1. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Assuring Performance in Hybrid Cloud Ecosystems QOS and User Experience in the Digital Age Every layer, every component. Code to bare metal. Public, Private, Hybrid
  2. 2. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Logistics • Please submit your questions at any time during the webinar using the questions panel on the GoToWebinar client • This webinar is being recorded. You’ll receive a link to the recording in a few days • A copy of the presentation will be posted on SlideShare: https://www.slideshare.net/egin novations/
  3. 3. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Today’s presenters John Worthington, Director Product Marketing John.Worthington@eginnovations.com Bala Vaidhanathan, Chief Technology Officer Bala@eginnovations.com
  4. 4. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Agenda • QoE in the digital age • Visibility and operating model change • Performance baselines and cloud migration • Unified monitoring and the hybrid cloud journey
  5. 5. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Quality of Experience in the Digital Age User Experience QoE Digital User Experience QoS Site/Application Performance KPIs and Metrics “...as competition and buyer empowerment compounds, customer experience itself is proving to be the only truly durable competitive advantage.” - Gartner See https://www.eginnovations.com/webinar/digital-experience-monitoring
  6. 6. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com The layered cloud service model Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Customer Managed Provider Managed PRIVATE IaaS PaaS SaaS The number of cloud services (and providers) is exploding!
  7. 7. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com ...but when it comes to digital performance... Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Provider Managed PRIVATE IaaS PaaS SaaS INFRASTRUCTURE APPLICATIONS DIGITAL BUSINESS TRANSACTIONS DIGITAL USER EXPERIENCE ...the buck stops with YOU
  8. 8. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Total Performance Visibility and Operating Model Change The cloud is an operating model, not a technology or a place...
  9. 9. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Service delivery/operating models are evolving Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Customer Managed Provider Managed PRIVATE IaaS PaaS SaaS APPLICATIONS INFRASTRUCTURE DIGITAL BUSINESS TRANSACTIONS DIGITAL USER EXPERIENCE A unified view of performance is critical to competitive advantage! Cloud Service Provider Operating Model(s) YOUR Operating Model(s) Process & Service Owners Managers Practitioners Service Design Service Transition Service Operation Plan & Build Release Operate ITIL© DevOps DevOps organizations will seek to structure around capabilities and is more dynamic; i.e., ‘Team of Teams’ ITIL structures emphasizes cross-functional processes and services Business Capability Teams Product Owner Designer Developers Testers Shared Services Teams Service Owner Deployment Staff Testers Engineers IT Operations Management Application Management Infrastructure Management Ops Control / Facilities Mgt Service Desk
  10. 10. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com How can unified, consistent views of performance enable effective service delivery?
  11. 11. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com 5 ways to achieve unified, consistent views of performance Establish an end-user perspective of performance Provide all key stakeholders with an end-to-end view of the components that make up an IT service Provide all key stakeholders with a top-to-bottom view of components they are responsible for 1.Leverage machine learning and analytics 1.Provide all key stakeholders with active, role-based views 1 2 3 4 5
  12. 12. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com 1. Establish an end user perspective of performance • Leverage both synthetic (client emulation) and real user monitoring • Logon simulation for portal access • Know what the user is (or will) experience Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Customer Managed Provider Managed PRIVATE IaaS PaaS SaaS Hybrid Cloud Ecosystem End Users Accessing Websites UX Analytics Front-End Back-End Client Emulation • Is the service up? • How fast is it? • All transactions working? End Users Accessing Websites UX Analytics Front-End Back-End Real User Monitoring • How are users interacting with the service? • What is the actual user experience? • Where is the performance bottleneck? ( i.e., front-end or back-end)
  13. 13. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com AWS Azure Public Cloud Components Regions/Zones/Instances Public Cloud Components Hybrid Cloud Topology Private Topology 2. Provide stakeholders with an end-to-end view Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Customer Managed Provider Managed PRIVATE IaaS PaaS SaaS Hybrid Cloud Ecosystem
  14. 14. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Network Components F5 Load Balancer Web Components Database Components Server Components Active Directory Oracle Weblogic Storage Components EMC SAN Aggregate Components Real User and Emulated Client Components Real User and Emulated Client Components Aggregate Components SaaS Components Cloud Components Nutanix Converged Infrastructure Components Virtualization Components VMWare ESX Application Components Aggregate Components Real User and Emulated Client Components 3. Provide stakeholders with a top-to-bottom view Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Customer Managed Provider Managed PRIVATE IaaS PaaS SaaS Hybrid Cloud Ecosystem
  15. 15. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com 4. Leverage machine learning and analytics
  16. 16. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com 5. Provide role-based views Application Manager / LOB Owner Application Architect / CTO Application Developer Application Support / Service Desk DevOps Engineer / SRE CMO / CRO IT Operations Staff IT Domain ExpertDatabase Administrator / DBA • Executive – High-level KPIs – Business/service context • Operational – Real time data • Analytical – ‘Active’ dashboards; ability to drill- down – Automated correlation Code-Level Correlation End User Experience Dashboards Real User Monitoring Business Topologies and Transaction Tracing
  17. 17. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com How can we baseline services before, during and after cloud migrations?
  18. 18. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Managing End User Performance in Cloud Migrations Pre-Migration Migration Post-Migration 1. Establish an end-to-end monitoring strategy 2. Identify & understand workloads 3. Capture current performance baselines 4. Ensure organizational readiness 5. Verify targets and perform migration 6. Validate performance norms 7. Compile post-migration performance summary 8. Feedback/agree on findings 9. Establish continual improvement
  19. 19. © eG Innovations, Inc. | www.eginnovations.com Capturing current performance baselines Business Transaction Health Application Health Infrastructure Health Create Order Create Invoice Ship Product Digital Business Service Real User Monitoring | Synthetic Monitoring | Business Transaction Tracing Order Service Invoice Service Logistics Service Legacy Data Ctr Private Cloud Public Cloud Topology Discovery | Code-Level Correlation Pre-Emptive Alerting | Automated Diagnostics | Capacity Planning | Right Sizing Digital User Experience  User experience  Business transactions  Application performance  Infrastructure performance A comprehensive baseline of current performance will significantly reduce migration risk. This requires baseline information at every level, and across all tiers of the application architecture. Diagnosing performance issues in pre-production and production environments requires significant efforts from multiple teams and can result in delays in the rollout and delivery of new projects. - Cloud Standards Customer Council Baselining must not be a ‘once-and-done’ activity! Continuous monitoring and baselining is required to maintain performance, reduce risk and manage costs. Using multiple toolsets is expensive and ineffective. • Auto-baselining through machine learning is a critical capability • Setting thresholds for thousands of performance metrics is tedious, time consuming and requires a great deal of expertise • Thresholds may need to be time-varying (time of day, day of week) • Support of multiple levels of thresholds allows greater flexibility
  20. 20. © eG Innovations, Inc. | www.eginnovations.com Pre-migration baselining • Understand user experience • Understand user behavior • Understand application usage • Understand peak utilization • Understand demand vs consumption Know how user experience is impacted Know when and where it is impacted Top Users based on activity and impact on resources Identify peak demand and the time of demand Understanding Demand vs infrastructure resource consumption during peak Demand
  21. 21. © eG Innovations, Inc. | www.eginnovations.com Baselining during migration • Auto-baselining • Configuration and Change tracking • Event analysis Baseline Actual Metric Multi-level auto-baselining of the environment helps you automatically identify trends and pro-actively isolate performance issues Event analysis gives you a perspective of the type and frequency of Performance Issues in the environment
  22. 22. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Baselines and ongoing improvement Developers Systems Engineers Observability Monitoring Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Customer Managed Provider Managed PRIVATE IaaS PaaS SaaS Hybrid Cloud Ecosystem Process & Service Owners Managers Practitioners Service Design Service Transition Service Operation Plan & Build Release Operate ITIL© DevOps DevOps organizations will seek to structure around capabilities and is more dynamic; i.e., ‘Team of Teams’ ITIL structures emphasizes cross-functional processes and services Business Capability Teams Product Owner Designer Developers Testers Shared Services Teams Service Owner Deployment Staff Testers Engineers IT Operations Management Application Management Infrastructure Management Ops Control / Facilities Mgt Service Desk Every layer, every component. Code to bare metal. Public, Private, Hybrid
  23. 23. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com What’s the best way to get started on a hybrid cloud journey?
  24. 24. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com Monitoring as a program of work • Cloud migration paths have many workstreams – Governance, cost management, security, etc. • Lack of a monitoring workstream results in: – Ineffective baselines of existing end user experience – Fragmented monitoring portfolios and lack of an end-to-end view of performance – Increased re-work, costs and cycle time Pre-Migration Planning Migration Post-Migration Initiate Discover Design Migrate Integrate Validate Operate Optimize Generic Cloud Migration Path
  25. 25. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com The hybrid cloud journey and operating models 82% said they were at a 1 or 2 from a monitoring perspective - Feb 2018 eG Poll All journeys start from where you are right now Silo/Manual/ Ad Hoc Systems/Fragmented/ Reactive Services/Coordinated/ Proactive Integrated/Unified/ Optimized Process & Service Owners Managers Practitioners Service Design Service Transition Service Operation Plan & Build Release Operate ITIL© DevOps DevOps organizations will seek to structure around capabilities and is more dynamic; i.e., ‘Team of Teams’ ITIL structures emphasizes cross-functional processes and services Business Capability Teams Product Owner Designer Developers Testers Shared Services Teams Service Owner Deployment Staff Testers Engineers IT Operations Management Application Management Infrastructure Management Ops Control / Facilities Mgt Service Desk 1 2 3 4
  26. 26. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com The hybrid cloud journey and technology Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Customer Managed Provider Managed PRIVATE IaaS PaaS SaaS The Hybrid Cloud Ecosystem “The fact that legacy environments of existing companies will remain part of the overall IT landscape for the foreseeable future should not be forgotten. This legacy needs to be integrated in the overall IT landscape.” – Service Brokering with the IT4ITTM Standard Mainframe Client-Server VMs Thin VMs VM Integrated Containers Containers CaaS On-Demand Containers Serverless Legacy Cloud-Native Systems of Record Systems of Differentiation Systems of Innovation Digital Business Service
  27. 27. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com The hybrid cloud journey and user experience Applications Applications Applications Applications Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Data Runtime Middleware OS Virtualization Servers Storage Network Customer Managed Provider Managed PRIVATE IaaS PaaS SaaS The Hybrid Cloud Ecosystem Systems of Record Systems of Differentiation Systems of Innovation Digital Business Service DIGITAL BUSINESS TRANSACTIONS DIGITAL USER EXPERIENCE APPLICATIONS INFRASTRUCTURE Your customers don’t care who is managing which part of your hybrid cloud ecosystem... ...when it comes to digital business transactions and the digital user experience... ...customers will look to YOU, not your providers!
  28. 28. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com How we can help • Professional Services – Implementation – Training • Service Measurement and Reporting Services (SMARTS) Demo Eval POC Pilot Prod Pre-Sale | Post Sale • Initial IT domain interest (i.e., Citrix, etc.) • Domain- based evaluation (i.e., Citrix, network, server, virtualization, etc.) • Increasing service awareness • Validation of end-to-end analytics • Detailed design docs as required • Initial value capture (ROI) • Development of phasing strategy for unified monitoring • Initial Road Map • Continuous monitoring begins • Increasing value capture (VOI) • Capability development • Service Level Management and inputs to future cycles of monitoring • Shift-Left planning IT Services Performance Summary Findings, Critical Concerns & Recommendations Trend of the previous month’s issues Areas of Improvement Action Items Status Monitoring cycles that provide incremental ROI and increasing Value on Investment
  29. 29. © eG Innovations, Inc | www.eginnovations.com© eG Innovations, Inc | www.eginnovations.com +1 (866) 526 6700 www.eginnovations.cominfo@eginnovations.com Assure the Performance of Your Hybrid Cloud Ecosystems... ...Because the Buck Stops With You! Every layer, every component. Code to bare metal. Public, Private, Hybrid Questions?

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