By offering a unified place for people to access any app, whether SaaS, web, mobile or virtual digital workspaces have become mission-critical for the new way of work. As digital workspaces evolve in scale, complexity and business importance Citrix Admins need unified visibility and actionable insights to diagnose and resolve performance issues across the entire IT environment—both physical and virtual; both on-premises and cloud.   This requires deep Citrix domain expertise along with end-to-end visibility across Citrix and non-Citrix tiers; which can quickly overwhelm most Citrix administrators. Citrix Admins need a virtual assistant to:   • Proactively monitor digital workspace user experience • Automatically isolate and remediate performance issues • Align capacity to changing business and user requirements • Improve user experience with embedded analytics   Join John Worthington, Director Customer Success and Nanda Kumar, Director Solutions Engineering at eG Innovations, for an action-packed demonstration of how eG Enterprise is the digital assistant every Citrix Admin needs.

1. Say Yes to Automated Organizing!
A Virtual Assistant for Citrix Admins
John Worthington
Director
Customer Success
Nanda Kumar
Director
Solutions Delivery
September 16th, 2021

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• Established: 2001
• Employees: 258
• Partner Since: 2003
• Total performance visibility and automated root-cause analysis
across Citrix and non-Citrix tiers
• eG enables proactive management of mission-critical digital workspaces
Introduction

5. © 2020 Citrix | Confidential
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• Customer Expectations and the
Digital Workspace
• What we hear from Citrix
Administrators
• Automation with eG Innovations
and Citrix
AGENDA

6. 6 © 2020 Citrix | Confidential
...when people have a less-
than-favorable online
experience, they fault the
company immediately. To
consumers, there’s no
satisfactory excuse for a poor
digital experience.
What a Great Digital
Customer Experience
Actually Looks Like
Customer Expectations and the
Digital Workspace

7. 7 © 2020 Citrix | Confidential
Digital Workspaces
are
Mission-Critical
The U.S. workplace is
undergoing its largest and most
sudden transformation since the
start of WWII.
The Future of Work
is Taking Shape
Right Before Our Eyes
Customer Expectations and the
Digital Workspace

8. 8 © 2020 Citrix | Confidential
Digital Workspaces
are
Mission-Critical
For most business leaders, this
past year has required a
complete overhaul... ...Nowhere
is this more apparent than in the
emergence of the "digital
workspace."
Evaluating the Digital
Workspace Ecosystem
Customer Expectations and the
Digital Workspace

9. 9 © 2020 Citrix | Confidential
Digital Workspaces
are
Mission-Critical
The shift could be more
disruptive than the move to all-
remote work.
The hybrid office is here
to stay.
Customer Expectations and the
Digital Workspace

10. What We Hear From Citrix
Administrators
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© 2020 Citrix | Confidential
SURVEY
REPORT
2020-21
Digital Workspace
Deployment &
Performance Monitoring in
the New Normal
2020/21: A Pivotal Period
for Digital Workspace
Deployments
Executives focused more on
digital workspaces like never
before as employee productivity
was paramount. Scalability,
performance, troubleshooting of
digital workspaces came into
focus.

11. What We Hear From Citrix
Administrators
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© 2020 Citrix | Confidential
SURVEY
REPORT
2020-21
Digital Workspace
Deployment &
Performance Monitoring in
the New Normal
Performance Monitoring
for Digital Workspaces
• Looking for monitoring tools that
focus on user experience
monitoring
• Single, unified console to monitor,
diagnose and report on all digital
workspace technologies
• More than 50% are spending over a
quarter of their work week
troubleshooting

12. 12 © 2020 Citrix | Confidential
What We Hear From Citrix Administrators
Citrix Monitoring, Perfected.
of Citrix admins need centralized
visibility of Citrix and non-Citrix
tiers from a single pane of glass
for faster troubleshooting
eG Enterprise delivers unmatched performance insight across every Citrix and non-Citrix tier.
91%
XenApp XenDesktop XenMobile
NetScaler StoreFront PVS
XenServer CitrixCloud SCOM Integration

13. 1
• A Digital Workspace can be the portal to every application a consumer needs
Automation with eG Innovations and Citrix
What End-to-End Means to Digital Consumers
© 2020 Citrix | Confidential
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Switch IIS
Web
Exchange
Online
SharePoint
Online
O365
SAP
IIS
Web
IIS
Web
Java
App
SAP
ABAP
Oracle
DB
Java
App
End Point Network
Device
NetScaler
ADC
StoreFront
Delivery
Controller
XenApp
XenApp
SQL vCenter
Storage
Active
Directory
Citrix
PVS
Citrix Digital Workspace
Citrixis slow!
To digital consumers, there’s no satisfactory excuse for a poor digital experience!

14. Automation with eG Innovations and Citrix
Automated Corrective/Preventive Action
Pre-Requisites
14 © 2020 Citrix | Confidential
1. Detect Events – This means being able to collect
data from all end-to-end dependencies of the
digital workspace (or other IT ecosystems)
2. Make Sense of Events – This means isolating the
cause of performance anomalies, preferably
before users are impacted
3. Take Corrective/Preventive Action – Ensure that
actions are authorized, tested and standardized
for repeatability

15. 1
• eG Enterprise includes a library of remote control /
remediation scripts
• Scripts fully supported by eG Innovations
• Actions displayed are in context of component
selected
• Can be executed from a web browser / layer model
• No change to the eG architecture
• No listening on any TCP ports
• Add/delete/modify your own scripts
Automation with eG Innovations and Citrix
Scripting for Automated Remote Control /
Remediation
© 2020 Citrix | Confidential
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16. • eG Enterprise includes a REST API
• Orchestration of eG Administrative interface (i.e.,
Add/Modify/Delete Components/Tests/Zones/Groups/Maintenance Policies,
etc.)
• Retrieve analytical data from eG Manager (i.e., alarms, detailed
diagnosis, component health, etc.)
• Retrieve miscellaneous data from eG Manager (i.e., supported
tests & measures, etc.)
• eG Enterprise includes a Command Line Interface (CLI)
• Extract raw performance data and save in preferred format
• Execute administrative actions
Automation with eG Innovations and Citrix
Automating Administrative Actions
© 2020 Citrix | Confidential
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17. • Bi-directional Incident Management automation
• Tiered or rapid response (i.e., swarming) support models
• Automate DevOps CI/CD workflows
• Multiple integration approaches (Mail, SNMP, CLI,
Web Services)
• Many out-of-the-box integrations available (i.e.,
ServiceNow, ZenDesk, MS Teams, Jira, Slack, PagerDuty,
VictorOps, etc.)
Automation with eG Innovations and Citrix
Integration with Ticketing Systems
and Tool Chains
© 2020 Citrix | Confidential
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18. Automation with eG Innovations and Citrix
18 © 2020 Citrix | Confidential
1. Detect Events 2. Make Sense of Events
Automation Foundation for the New Normal

19. Automation with eG Innovations and Citrix
19 © 2020 Citrix | Confidential
1. Detect Events 2. Make Sense of Events
3. Control Actions
• Scripting for Automated Remote Control / Remediation
• Integration with Ticketing Systems and Tool Chains
• Automating Administrative Actions (REST API, CLI)
3. Control Actions
Structured, Semi-Structured, Unstructured Routines/Procedures

20. Root-cause automation
Scripting/control actions
REST API (with Micro Apps?)
TT integration
Nanda slides and/or demo
© 2020 Citrix | Confidential
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21. Say Yes to Automated Organizing!
A Virtual Assistant for
Citrix Admins
www.eginnovations.com
• Detect Events
• Make Sense of Events
• Automate Control Actions
info@eginnovations.com

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Q&A
info@eginnovations.com
www.eginnovations.com