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eG Express Cloud for Citrix Workspaces

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Check out this presentation and learn how the new SaaS-based monitoring service from eG Innovations helps Citrix customers with performance management of their digital workpace environments.

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eG Express Cloud for Citrix Workspaces

  1. 1. © 2017 Citrix | Confidential eG Express Cloud for Citrix Workspaces Assuring Heterogeneous Digital Service Performance AUGUST 14, 2019 © 2017 Citrix | Confidential Every layer, every component. Code to bare metal. Public, private, hybrid cloud. John Worthington, Director Customer Success John.Worthington@eginnovations.com Nanda Kumar, Director Solutions Engineering NandaKumar@eginnovations.com
  2. 2. 2 © 2017 Citrix | Confidential Agenda eG Innovations and Citrix eG Express Cloud for Citrix Demonstration Assuring Heterogeneous Multi-Cloud Digital Services Conclusion eG Enterprise Cloud for Citrix Services
  3. 3. 3 © 2017 Citrix | Confidential eG Express Cloud for Citrix Services eG Innovations and Citrix
  4. 4. 4 © 2017 Citrix | Confidential eG Innovations and Citrix
  5. 5. 5 © 2017 Citrix | Confidential eG Innovations and Citrix Cloud Industry-First, Native Performance Monitoring for Cloud-Driven Citrix Desktop and Application Virtualization –Integrated, End-to-End Performance Monitoring for Citrix Cloud Services –Monitor performance of key elements of the Citrix Cloud Control Plane, the Cloud Connectors and the Citrix Resource Plane –Automatic diagnosis of Citrix Cloud performance issues as they affect end-user experience The inclusion of multiple domains of operation and control make performance management even more challenging. To effectively manage these increasingly complex environments, organizations need centralized and correlated visibility into all aspects of Citrix performance and user experience. Monitor Cloud Workspaces on AWS and Microsoft Azure
  6. 6. 6 © 2017 Citrix | Confidential What We Do... eG Enterprise takes measurements at every layer of every component of an end-to-end IT service, learns the norms of all measurements, and through patented analytics automatically isolates which layer of which component is the source of an anomaly. Today we do this across any cloud deployment model and from code to bare metal. Citrix Digital Workspace Private Hybrid Public Business Application Performance Order App Invoice App Logistics App Digital Service Experience Create Order Send Invoice Ship Product Digital Business Service Every layer, every component. Code to bare metal. Public, private or hybrid.
  7. 7. 7 © 2017 Citrix | Confidential eG Express Cloud for Citrix Services eG Express Cloud for Citrix
  8. 8. 8 © 2017 Citrix | Confidential • 100% cloud-hosted, web-based monitoring service with secure access and data storage • Hassle-free, do-it-yourself deployment: install, discover the Citrix infrastructure, and start monitoring in minutes • Scalable on demand to meet the growing needs of today's Citrix environments eG Express Cloud for Citrix 500+ potential physical/virtual servers >3,000 Citrix Users 100+ potential physical/virtual servers Up to 3,000 Citrix Users <100 potential physical/virtual servers – Up to 500 Citrix Users Small Medium Large NEW! eG Express Cloud for Citrix eG Enterprise IPM (Cloud or OnPrem) eG Enterprise Converged APM/IPM (Cloud or OnPrem) Customers can have Citrix monitoring implemented in under 15 minutes and start analyzing performance trends, anomalies and bottlenecks for troubleshooting.
  9. 9. 9 © 2017 Citrix | Confidential • Since 2001, eG Innovations has been providing IT monitoring solutions to address the unique performance challenges that application and desktop virtualization pose. • eG Innovations' flagship monitoring solution, eG Enterprise, has been purpose-built for Citrix® environments, and its technologies have been fine-tuned with domain expertise acquired from addressing the monitoring requirements of some of the largest Citrix deployments in the world. • eG Express is built on eG Enterprise; seamlessly scale to the flagship eG Enterprise solution (Cloud or On-Premise) as needed eG Express Cloud for Citrix
  10. 10. 10 © 2017 Citrix | Confidential eG Express Cloud and eG Enterprise Compared Feature eG Express for Citrix eG Enterprise (Cloud or On- Prem) Support for ALL Citrix components - Web-based monitoring console - Monitoring, reporting, and administration are done from a single pane of glass; Monitor in real time and analyze historical data from the same console   Citrix Real User Experience Monitoring – Historical logons, current/history of session disconnects, application launch, screen refresh latency, network latency to client terminal, ICA virtual channel visibility, Framehawk latency   Deep Citrix Domain Visibility – GPU consumption, processes, page faults, HDX channel metrics, application launch time, user profile size, metrics by disk, etc.   Virtualization 360-degree Visibility – Inside View: CPU, Memory, Disk, Network Outside View: How VM resources are consumed; metrics at vCenter, cluster, datastore, host, VM and hypervisor level   Dashboards – Purpose-built, multiple data visualizations, easy navigation and problem demarcation, custom dashboards  
  11. 11. 11 © 2017 Citrix | Confidential eG Express Cloud and eG Enterprise Compared Feature eG Express for Citrix eG Enterprise (Cloud or On-Prem) Reporting • Yes • Yes Analytics • Yes • Yes Auto-baselining • Yes • Yes APM (RUM, Transaction Tracing, Code-Level Correlation) • No • Yes Change & Configuration Tracking • No • Yes Converged APM/IPM • No • Yes Integrations • Email, SMS, Mobile App • All; multiple pre-built (SCOM, ITSM Tools, Orchestration Tools, ChatOps Tools) and custom integrations Support • Chat and Self-Service Portal • Chat, Self-Service Portal Help Desk (phone) support
  12. 12. 12 © 2017 Citrix | Confidential eG Express Cloud Demo
  13. 13. 13 © 2017 Citrix | Confidential Assuring Heterogeneous Multi-Cloud Digital Services
  14. 14. 14 © 2017 Citrix | Confidential IT view of the digital workspace Control Plane Resource Plane Resource Plane Digital business services will always include many heterogeneous components, multi-vendor devices and suppliers Private Cloud | Hybrid Cloud | Multi-Cloud Monitoring the Multi-Cloud Digital Workspace
  15. 15. 15 © 2017 Citrix | Confidential How a User Views a Digital Workspace End-to-End Experience Customer-facing experience Will include non-Citrix application ecosystems including applications and cloud deployment models Focus on end-to-end experience Digital Workspace Experience Primary outcome of digital workspace (performance) Impacts customer-facing service delivery Focus on isolation of performance issues Logon Experience Primary outcome of digital workspace (secure access) First impression Focus on Simulated and Real User Logon Citrix Digital Workspace Private Hybrid Public Business Application Performance Order App Invoice App Logistics App Digital Service Experience Create Order Send Invoice Ship Product Digital Business Service User’s View
  16. 16. 16 © 2017 Citrix | Confidential Multi-Cloud Challenges • Basically VDI delivered as a cloud service • Combines “desktop” environment including the desktop applications and data • Entire desktop environment roams with users • User identity, application servers and organizational data are stored in the enterprise data center (Resource Plane) Digital business services will always include many heterogeneous components, multi-vendor devices and suppliers The ability to monitor the digital user experience is essential for competitive advantage Desktop-as-a-Service (DaaS)
  17. 17. 17 © 2017 Citrix | Confidential Active Directory MS SQL EMC SAN XenApp Netscaler Delivery Controller PVS Server Storefront WEM ESX vCenter Consistent, correlated views of performance– regardless of deployment model Network Storage Servers Virtualization OS Middleware Runtime Data Applications Network Storage Servers Virtualization OS Middleware Runtime Data Applications Network Storage Servers Virtualization OS Middleware Runtime Data Applications Network Storage Servers Virtualization OS Middleware Runtime Data Applications On-Premise (Private Cloud) IaaS PaaS SaaS Customer Managed Provider Managed Azure Cloud AWS Cloud AWS Region Citrix Cloud O365 Cloud Desktops (DaaS) There will be a mix of desktop, cloud- native and legacy applications.... ...and the complete end user experience will be comprised of all of them
  18. 18. 18 © 2017 Citrix | Confidential Assuring Heterogeneous Digital Service Performance Citrix Digital Workspace Private Hybrid Public Business Application Performance Order App Invoice App Logistics App Digital Service Experience Create Order Send Invoice Ship Product Digital Business Service 500+ potential physical/virtual servers >3,000 Citrix Users 100+ potential physical/virtual servers Up to 3,000 Citrix Users <100 potential physical/virtual servers – Up to 500 Citrix Users Small Medium Large NEW! eG Express Cloud for Citrix eG Enterprise IPM (Cloud or OnPrem) eG Enterprise Converged APM/IPM (Cloud or OnPrem) Leverage whatever mix of services is right for your business requirements and current capabilities Monitoring-as-a-Service (MaaS) Desktop-as-a-Service (DaaS) Hybrid (Partner) services and in-house performance monitoring capability Increasing in-house capability around digital performance management
  19. 19. 19 © 2017 Citrix | Confidential • FREE Logon Simulator for Citrix • FREE TRIAL eG Express Cloud for Citrix Questions! eG Express Cloud for Citrix Services https://www.eginnovations.com/citrix-monitoring/free-logon-simulator https://www.eginnovations.com/citrix-monitoring/cloud

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