COMM 100 Chpt 2 Planning Your Message
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Business writing has specific goals of being purposeful, economical, and audience oriented. The 3-step writing process for business writing involves prewriting to analyze, anticipate, and adapt to the audience; drafting through research, organization, and writing a first draft; and revising through editing, proofreading, and evaluation. Recognizing the goals and process of business writing is important for effective communication.
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The document discusses best practices for summarizing and paraphrasing sources, including providing concise summaries, restating ideas in your own words, and citing sources properly to avoid plagiarism. It also reviews APA style guidelines for formatting papers, in-text citations, and reference lists.
COMM 100 Chpt 8 Business Reports
This document discusses different types of business reports. It defines a report as a persuasive document used to solve problems, provide services, or sell products. Reports can be informal or formal, information or analytical, direct or indirect. Different report formats are discussed, including electronic, letter, memo, digital, infographic, and manuscript. The document also distinguishes between solicited and unsolicited, internal and external reports. It provides examples of Cisco internet reports and concludes with a summary of the key points covered.
COMM 100 Chpt 7 Writing Strategies for Delivering Negative News
There are three common situations that require delivering negative news: negative, persuasive, and routine. When conveying negative news, the goals are to be thorough but clear, professional, sensitive, fair, and maintain friendly relations. It is important to deal with negative situations immediately and personally. There are two main strategies for delivering negative news - direct and indirect. The direct strategy involves stating the bad news directly, then explaining the reasons, and closing pleasantly. The indirect strategy is used when the news is upsetting or could provoke a hostile reaction - it involves opening with a buffer, then presenting the reasons, cushioning the bad news, and closing pleasantly.
COMM 100 Chpt 7 Negative Writing Situations
This document provides guidance on delivering negative or bad news in business communications. It outlines 11 principles for delivering bad news, such as never surprising the recipient, never hiding facts, and treating people with respect. Examples of negative situations that may require delivering bad news include providing collections notices to customers, raising performance issues with employees, or conducting layoffs. The document recommends calling the recipient, apologizing, explaining what happened and what is being done, and following up. It also provides tips for addressing disappointed customers or performance issues with employees, such as focusing on performance not personality.
COMM 100 Chpt 5 IM and Texting
This document discusses instant messaging and texting in a business context. It outlines both the benefits of IM and texting, such as low cost and speed, as well as drawbacks like distraction and security issues. Guidelines are provided for appropriate use of IM and texting at work, which include following company policies, avoiding sensitive information and inappropriate content, separating personal from business contacts, and maintaining proper grammar and tone. Tips are also given for text etiquette regarding response time, tone, and professionalism.
COMM 100 Chpt 5 Emails, Memos, and Letters
This document discusses best practices for business communication through email, memos, and letters. It provides guidance on appropriate uses of email, how to write compelling subject lines and professional greetings/sign-offs. The document also covers organizing emails effectively, controlling your inbox, writing memos and letters, and down-editing content. In summary, it offers tips for using major workplace writing channels like email, memos, and letters according to professional standards.
COMM 100 Chpt 4 Clear and Concise Messages
The document discusses revising business messages for conciseness and clarity. It identifies sources of wordiness like redundancy, repetition, empty phrases, nominalizations, weak verbs, expletive constructions, and passive voice. The document provides examples of wordy phrases and rewrites them to be more concise and direct. Business writing should be clear, concise, and avoid intensifiers. Images are also discussed as a way to engage audiences in concise social media posts.
COMM 100 Chpt 3 Emphasis, Voice, and Style
This document discusses various techniques for emphasizing ideas in business communication through mechanics, style, structure, and word choice. It covers emphasizing through formatting like italics, bolding, and font changes. It also discusses emphasis through style using vivid language, simple sentences, emphasis words, beginnings/endings, and active/passive voice. Additionally, it addresses parallel structure, modifiers, and avoiding misplaced modifiers. The overall goal is to help the reader understand how to effectively emphasize important ideas and structure business communications for maximum impact and understanding.
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๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ๐ฅ
โ โุฅุถุบ ุจูู ุฅูุฏููู
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ุฉ ุชุดุฑูุญ ุงูุฌูุงุฒ ุงูููููู (ูุธุฑู 3)
๐๐๐๐๐๐๐๐๐๐
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2- ุชุญุชูู ุนูู 78 ุฑุณู
ุชูุถูุญู ููู ููู
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ุฉ !!!!)
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4- ูููุงูู ุจุนุถ ุงูู
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ุชูุถูุญูุง ุจุดูู ุชูุตููู ุฌุฏุงู (ุชูุนุชุจุฑ ูุฏู ุงูุทุงูุจ ุฃู ุงูุทุงูุจุฉ ุจุฅููุง ู
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ุฉ ุชุดุฑุญ ููุณูุง ุจ ููุณูุง ุจุณ ุชููู ุชุนุงู ุงูุฑุงูู
6- ุชุญุชูู ุงูู
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COMM 100 Chpt 2 Planning Your Message
- 1. Business Communications Planning Your Message Adapted from NETA PowerPoint for Essentials of Business Communication by Lisa Jamieson
- 2. How does business writing differ from other types of writing? Image source
- 3. Business Writing Goals โข Purposeful โข Economical โข Audience oriented Image source
- 4. 3-x-3 Writing Process Image source Prewritin g Drafting Revising
- 5. Step 1: Prewriting โข Analyze โข Anticipate โข Adapt Image source
- 6. Step 2: Drafting โข Research โข Organize โข Draft Image source
- 7. Step 3: Revising โข Edit โข Proofread โข Evaluate Image source
- 9. Summary โข Recognize the goals and process of business writing.
- 10. References Guffrey, M. E., Loewy, D., & Almonte, R. (2019). Essentials of business communication (9th Canadian Edition). Nelson. Jamieson, L. (2019). Chapter 1: Communicating in the digital-age workplace [PowerPoint slides]. Nelson.
- 11. Image Sources [3-x-3 writing process] [Illustration]. (2018, June 20). Writing process. https://images.app.goo.gl/hKPeTAAsLc3Wz5r2A [Businesspeople and quill] [Illustration]. (2020). Poetry and Business: A Journal of Incorporated Verse. https://images.app.goo.gl/HeUwtJMBTUWshqat8 Fรฉlix, A. (2018, February 5). [Man with watch writing in journal] [Photograph]. Unsplash. https://unsplash.com/photos/Yi9-QIObQ1o Ivan, W. (2015, June 18). Crunching the numbers [Photograph]. Unsplash. https://unsplash.com/photos/jrh5lAq-mIs LamaiP. [n.d.] Closeup red marks on proofreading English document [Photograph]. Bigstock. https://www.bigstockphoto.com/image-164704100/stock-photo- closeup-red-marks-on-proofreading-english-document [Magnifying glass over people] [Illustration]. (2019, August 4). Medium. https://images.app.goo.gl/d9Zo8v1mbXAcXzhD9