COMM 100 Chpt 2 Effective Communication
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Effective communication involves the transmission of information from a sender to a receiver. The document discusses the 5 stages of communication and Marshall McLuhan's concept of "the medium is the message." It provides a summary that effective communication was defined and the steps in the communication process and references for further information were outlined.
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Communication is important to any organization
Effective communication helps firms to achieve their goals faster and with much ease
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As with everything it touches, technology has also had its hand in developing the service sector. It has opened up the doors to a global word of services that companies and project managers can utilize using the Internet. Benton (2014) stated, "Over the past 60 years, the service sector has taken on an increasingly important role in the world economy. In the United States, jobs in the service sector have increased from just fewer than 50 percent of the total jobs in the U.S. economy to more than 85 percent of the total jobs. One-third of this growth has taken place in the last 20 years as organizations offering financial services, health care, communications, food, insurance, transportation, utilities, hospitality, entertainment, and virtually every other kind of service have proliferated" Procurement processes, and Communication forums can be two services a project manager can use globally without the need of local personnel." (P. 419)
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Communication has always being vital to the progress of any firm, therefore, communication problems need to be addressed as soon as they come up in order to ensure company progress.
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- Communication is defined as the interchange of thoughts, opinions, or information through speech, writing, or signs.
- Classifications include intrapersonal, interpersonal, group, mass, verbal, and non-verbal communication.
- Purposes include informing, persuading, educating, training, motivating, integrating, and entertaining.
- The communication process involves encoding of a message by a sender, transmission through a channel, decoding by a receiver, and potential feedback.
- Characteristics of successful communication are candor, clarity
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Manage Discussion Entry
After reading the article, Freelancer.com’s Matt Barrie on how to Monetise 5 Billion People, (Nicholson, 2014), there could potentially be several opportunities for project managers to utilize the global workforce. When obtaining materials, opening bids to the global market would create more competition which could result in obtaining a product for a much lower cost. The same would be true for services. Depending on the type of project, services, equipment, or parts could be more easily accessed from a larger pool of suppliers. The challenge here is that, while the market would be flooded with all types of materials at potentially a lower price, the ability to establish a relationship with vendor and to gain trust may be a challenge. "Expanding competition, emerging technologies, and improved communications have altered most of the customers’ tolerance for less than full satisfaction with the products and services they receive"(Benton, 2014, p. 419).
Resources
Benton, W.C. Jr. (2014). Purchasing and supply chain management (3rd ed.). Retrieved from https://www.redshelf.com
Nicholson, D. (2014, April 2). Freelancer.com's Matt Barrie on how to monetise 5 billion people (Links to an external site.) (Links to an external site.). Forbes. Retrieved from http://www.forbes.com/sites/davidnicholson/2014/04/02/freelancer-coms-matt-barrie-on-how-to-monetise-5-billion-people/
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As with everything it touches, technology has also had its hand in developing the service sector. It has opened up the doors to a global word of services that companies and project managers can utilize using the Internet. Benton (2014) stated, "Over the past 60 years, the service sector has taken on an increasingly important role in the world economy. In the United States, jobs in the service sector have increased from just fewer than 50 percent of the total jobs in the U.S. economy to more than 85 percent of the total jobs. One-third of this growth has taken place in the last 20 years as organizations offering financial services, health care, communications, food, insurance, transportation, utilities, hospitality, entertainment, and virtually every other kind of service have proliferated" Procurement processes, and Communication forums can be two services a project manager can use globally without the need of local personnel." (P. 419)
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This document discusses tips for effective business presentations. It states that business decisions are often made based on presentations made by company representatives. Effective presentations allow for conversation about products and services. The document recommends that presenters know their audience and what they are looking for. Presenters should be approachable and knowledgeable about topics. They should engage audiences through verbal communication, visuals and demonstrations. Effective communication is key to successful presentations and driving organizational success.
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Voice Markers and Signal Phrases
This document discusses how to properly integrate quotations into academic writing. It outlines three main methods: 1) using a signal phrase followed by a comma and the quotation; 2) writing a complete sentence followed by a colon and the quotation; and 3) integrating part of the quotation into the writer's own complete sentence. The document also provides examples of common signal phrases and recommends varying verb choices in signal phrases for improved writing.
Keegan S: "Dear Walt"
Connie Fife reflects on Walt Whitman's poetry and ideals in her poem "Dear Walt". She imagines that Whitman believed poetry could transform an unjust democracy into something beautiful. However, Fife argues that little has actually changed and poetry may not be able to escape metaphors or change foundations "whose foundation digs into the bones of her original people". While nothing could drive away Whitman's spirit, Fife questions if there is a place for dead poets and if escaping metaphor or changing democracy is truly possible.
COMM 100 Chpt 13 Interviews and Follow-Up
This document provides an overview of the job interview process. It explains that interviews allow employers to assess abilities and fit, while allowing employees to demonstrate potential and determine fit. Different interview types like screening, panel, and group interviews are described. The document outlines important pre-interview preparations like researching the company and cleaning up online profiles. During the interview, it recommends arriving early, maintaining confident body language, and avoiding distractors. Post-interview follow ups like thank you notes are also emphasized. Key questions employers may ask, including situational and behavioral questions, are reviewed.
COMM 100 Chpt 12 Resumes and Cover Letters
The document discusses resumes and cover letters. It recommends using a chronological resume that is 1-2 pages, with a legible font of at least 11 points. The resume should be tailored for applicant tracking systems by including keywords from the job description. Cover letters should follow the AIDA model to grab attention, spark interest, create a desire, and inspire action. They should not just summarize the resume but show fit for the position.
COMM 100 Chpt 12 The Job Search
The document discusses strategies for conducting a job search, including identifying interests and qualifications, exploring opportunities through student employment centers, job sites, company websites and professional organizations. It also recommends networking through social media, developing a personal network, and building a personal brand. References are provided for additional resources.
COMM 100 Chpt 11 Designing Visual Presentations
The document discusses different types of visual aids that can be used in presentations such as flipcharts, handouts, infographics, video, props and slides. It provides the pros and cons of each visual aid type. The document then discusses how to design effective visual presentations, including analyzing the audience and purpose, organizing content and designing visuals, revising and proofreading, and practicing. The key steps outlined are to analyze the audience and purpose, organize and design visuals around key messages, and revise and proofread the presentation.
COMM 100 Chpt 11 Delivering Your Presentation
The document discusses effective techniques for delivering presentations, including building rapport with the audience, using proper nonverbal communication like maintaining eye contact and facial expressions, and employing verbal signposts. It provides tips for gaining audience attention through promises, drama, movement, questions and visual aids. Recommendations are given for delivery methods like selective memorization and rehearsal, as well as techniques to use before, during and after such as preparing thoroughly, maintaining eye contact, summarizing main points and allowing pauses.
COMM 100 Chpt 10 Teams, Conflict, and Leadership
The document discusses key aspects of effective business communication including the importance of teams, handling conflict, and different leadership styles. It notes that teams can lead to better decisions, faster responses, increased productivity and improved morale. Characteristics of successful teams include being small and diverse while agreeing on goals. The document also explores different types of conflict and how leaders should communicate depending on their style, whether transactional, transformational, shared, or servant leadership.
COMM 100 Chpt 10 Communicating Professionally in Person
This document discusses effective communication skills for the workplace. It covers topics like using your voice properly, having appropriate conversations, different communication styles (passive, assertive, aggressive), listening skills, nonverbal cues, giving and receiving criticism constructively. The key lessons are how to communicate professionally in person, make conversations meaningful, understand different styles, and give/receive criticism respectfully to improve performance.
COMM 100 Chpt 10 Professionalism in the Workplace
This document discusses professionalism in the workplace. It identifies six dimensions of professional behavior: courtesy and respect, appearance and appeal, tolerance and tact, honesty and ethics, reliability and diligence, and sharing and collegiality. The document also discusses how incivility in the workplace can negatively impact work performance and productivity by decreasing work effort, creativity, and helpfulness. Some common forms of incivility are discussed such as neglecting to turn off cellphones and taking credit for others' work. The document provides recommendations for combating incivility through positive language, managing electronic communications, and gathering feedback.
COMM 100 Chpt 10 Phone, Voice Mail, and Meetings
This document discusses professional telephone etiquette, voice mail usage, and best practices for meetings. It recommends planning phone calls in advance, keeping calls brief but polite, and avoiding phone tag. When leaving voice mail, speak slowly and clearly, and be prepared, concise, professional, and careful with confidential information. For meetings, the document suggests preparing an agenda, starting and ending on time, summarizing discussions and delegating tasks. It also provides tips for virtual meetings such as checking technology and establishing ground rules.
COMM 100 Chpt 9 Proposals and Formal Reports
This document discusses proposals and formal reports in business communication. It describes different types of proposals, including informal or formal, internal or external, and solicited or unsolicited proposals. It also outlines the typical components of informal proposals. The document then reviews the process for preparing and writing a formal business report, including determining the scope and purpose, anticipating audience needs, drafting a work plan, conducting research, organizing conclusions, and designing graphics. It provides details on the typical structure and components of a formal business report, including the front matter, body, back matter, and references.
COMM 100 Chpt 9 Documenting Data
The document discusses best practices for summarizing and paraphrasing sources, including providing concise summaries, restating ideas in your own words, and citing sources properly to avoid plagiarism. It also reviews APA style guidelines for formatting papers, in-text citations, and reference lists.
COMM 100 Chpt 8 Business Reports
This document discusses different types of business reports. It defines a report as a persuasive document used to solve problems, provide services, or sell products. Reports can be informal or formal, information or analytical, direct or indirect. Different report formats are discussed, including electronic, letter, memo, digital, infographic, and manuscript. The document also distinguishes between solicited and unsolicited, internal and external reports. It provides examples of Cisco internet reports and concludes with a summary of the key points covered.
COMM 100 Chpt 7 Writing Strategies for Delivering Negative News
There are three common situations that require delivering negative news: negative, persuasive, and routine. When conveying negative news, the goals are to be thorough but clear, professional, sensitive, fair, and maintain friendly relations. It is important to deal with negative situations immediately and personally. There are two main strategies for delivering negative news - direct and indirect. The direct strategy involves stating the bad news directly, then explaining the reasons, and closing pleasantly. The indirect strategy is used when the news is upsetting or could provoke a hostile reaction - it involves opening with a buffer, then presenting the reasons, cushioning the bad news, and closing pleasantly.
COMM 100 Chpt 7 Negative Writing Situations
This document provides guidance on delivering negative or bad news in business communications. It outlines 11 principles for delivering bad news, such as never surprising the recipient, never hiding facts, and treating people with respect. Examples of negative situations that may require delivering bad news include providing collections notices to customers, raising performance issues with employees, or conducting layoffs. The document recommends calling the recipient, apologizing, explaining what happened and what is being done, and following up. It also provides tips for addressing disappointed customers or performance issues with employees, such as focusing on performance not personality.
COMM 100 Chpt 6 Persuasive Writing Situations
The document discusses persuasive writing techniques. It explains that an indirect persuasive strategy involves gaining attention, inciting desire, reducing resistance, and then announcing the main point. It also discusses the AIRA model of persuasive requests which involves gaining attention, building interest, reducing resistance/increasing desire, and motivating action. The document provides an example of an effective indirect persuasive request letter and analyzes its use of these techniques.
COMM 100 Chpt 6 Persuasion at Work
This document discusses persuasion in business communications. It defines persuasion as influencing others' thoughts or actions. Workplace situations where persuasion is needed include requests, complex claims, and developing sales messages. The document outlines six principles of persuasion: reciprocity, scarcity, authority, consistency, liking, and consensus. It emphasizes building relationships and credibility to become more persuasive.
COMM 100 Chpt 5 IM and Texting
This document discusses instant messaging and texting in a business context. It outlines both the benefits of IM and texting, such as low cost and speed, as well as drawbacks like distraction and security issues. Guidelines are provided for appropriate use of IM and texting at work, which include following company policies, avoiding sensitive information and inappropriate content, separating personal from business contacts, and maintaining proper grammar and tone. Tips are also given for text etiquette regarding response time, tone, and professionalism.
COMM 100 Chpt 5 Emails, Memos, and Letters
This document discusses best practices for business communication through email, memos, and letters. It provides guidance on appropriate uses of email, how to write compelling subject lines and professional greetings/sign-offs. The document also covers organizing emails effectively, controlling your inbox, writing memos and letters, and down-editing content. In summary, it offers tips for using major workplace writing channels like email, memos, and letters according to professional standards.
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COMM 100 Chpt 2 Effective Communication
- 1. Business Communications Effective Communication Adapted from NETA PowerPoint for Essentials of Business Communication by Lisa Jamieson
- 2. What do we mean by “effective communication”? The “transmission of information and meaning from a sender to a receiver.” (Guffrey 28) Image source
- 3. 5 Stages of Communication
- 4. The Medium is the Message
- 5. Summary • Learned about the steps in the communication process.
- 6. References Eudaimonia. (2016, December 7). The medium is the message by Marshall McLuhan | Animated book review [Video]. YouTube. https://youtu.be/gCr2binb4Fs Guffrey, M. E., Loewy, D., & Almonte, R. (2019). Essentials of business communication (9th Canadian Edition). Nelson. Jamieson, L. (2019). Chapter 1: Communicating in the digital-age workplace [PowerPoint slides]. Nelson.
- 7. Image Sources Businessman and woman talking through a string phone [Illustration]. [n.d.] 123RF. https://images.app.goo.gl/peQuDcmAFXW5SvbC7