2. About Michael
• Collaboration Strategist
– Author
– Workshop Leader
– Analyst
• Work with end-user organisations
• Strategies for
Making Collaboration Work
– Culture
– Governance
– Adoption
3. Last year at Intranets 2011 …
Supporting collaboration a major
1
opportunity for the intranet
2 Remember the fundamentals
3 Follow a collaboration roadmap
13. project task
autonomy
meaning
low purpose
contribution
14. OLD
The current emphasis on finding
experts could signal poor job design
15. Our intranet allows
us to find experts.
But that could mean:
Our staff are undertrained.
We have hired the wrong people.
Our knowledge management system is broken.
There are unclear expectations about job roles.
16. OLD
Adding more people increases
communication demands
(and decreases time available for working)
17. Frederick Brooks (1975)
The Mythical Man-Month
number of people
n(n-1)
=y
2
channels of communication
18. Frederick Brooks (1975)
The Mythical Man-Month
number of people
5(5-1)
= 10
2
channels of communication
19. Frederick Brooks (1975)
The Mythical Man-Month
number of people
40(40-1)
= 780
2
channels of communication
21. Tapping the wisdom
of the crowd
But “following the crowd” isn’t always positive:
Financial crises
Investment bubbles, e.g., housing, Internet
Riots
Groupthink