16. Our intranet allows
us to find experts.
But that could mean:
Our staff are undertrained.
We have hired the wrong people.
Our knowledge management system is broken.
There are unclear expectations about job roles.
People aren’t willing to make decisions.
28. Groupware will .... not mysteriously transform
organizations from collections of highly
competitive loners to well integrated,
cooperative groups of collaborators. Without
careful planning for its introduction and the
changes that this will entail, the impact of
groupware will likely be quite limited. Successful
groupware implementation will require both a
careful assessment of the fit of the technology
to the organization and a well designed training
program to introduce this new technology and
its potential to the organization members.
29. Powerful VP in a discussion forum
“I think that’s a dumb idea.”
More broadly: “You aren’t paid to think.”