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Embracing IBM Verse: Moving Beyond Technology to Gaining Value

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A presentation on how to approach effective use and user adoption for IBM Verse. Emphasis is on thinking about IBM Verse in combination with other tools, such as IBM Connections. Presented at IBM Connect NL in June 2015.

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Embracing IBM Verse: Moving Beyond Technology to Gaining Value

  1. 1. Embracing IBM Verse Moving Beyond Technology to Gaining Value Michael Sampson
  2. 2. Cultivating Productive Collaboration Pivot Theme Independent Collaboration Strategist Michael Industry Analyst Author Workshop Leader End User Organisations (not vendors) Market Working to help drive success at end user organisations
  3. 3. Pursuing Effective Use Framework The Promise of IBM Verse Overview User Adoption Thinking Approach
  4. 4. The Promise of IBM Verse Overview
  5. 5. re-imagined newly Design Thinking (let’s start again …)
  6. 6. intelligent newly IBM Watson Inside (machine learning, system intelligence)
  7. 7. newly Multi-Tool World (IBM Verse, IBM Connections, IBM Sametime, etc.) integrated
  8. 8. clarity on priorities greater Visual attribution to key people and projects
  9. 9. engagement better A trusted system creates freedom for engagement, replacing anxiety for prioritisation
  10. 10. missed opportunities fewer Surfaces the essential, de-emphasises the non- essential
  11. 11. love for email re-ignite Email that works for us, not enslaves
  12. 12. Pursuing Effective Use Framework The Promise of IBM Verse Overview
  13. 13. Using IBM Verse Our people can make effective choices between many tools Our people become more effective and efficient with email People become more effective in their work Inter/intra-group communication is improved What does Effective Use look like?
  14. 14. Re-imagined tools give opportunities for re-imagining behaviour
  15. 15. Re-imagined tools give opportunities for re-imagining behaviour Example: my responsibility
  16. 16. Re-imagined tools give opportunities for re-imagining behaviour Example: my responsibility Clear Purpose, Clear Articulation Well Structured Messages
  17. 17. Re-imagined tools give opportunities for re-imagining behaviour Example: my responsibility Fewer emails, more coffee catchups What’s the best way to convey that?
  18. 18. Re-imagined tools give opportunities for re-imagining behaviour Example: agreements within teams about work practices
  19. 19. Re-imagined tools give opportunities for re-imagining behaviour Example: agreements within teams about work practices Reflective analysis and co-learning How do we best work together?
  20. 20. While email has an ongoing role, many organisational issues require the openness and transparency of social tools
  21. 21. While email has an ongoing role, many organisational issues require the openness and transparency of social tools Retailer with Dog Food Recall Sharing Learning & Best Practice
  22. 22. While email has an ongoing role, many organisational issues require the openness and transparency of social tools CEMEX with Alternative Fuels Capturing Ideas for Innovation
  23. 23. While email has an ongoing role, many organisational issues require the openness and transparency of social tools Bayer Material Science Finding Expertise
  24. 24. Knowledge workers face a multitude of tools for communication and collaboration
  25. 25. Knowledge workers face a multitude of tools for communication and collaboration Ideal Usage Profile Build Competence in New Tools
  26. 26. Knowledge workers face a multitude of tools for communication and collaboration Email vs. Social vs. IM vs. Coffee Make Effective Choices
  27. 27. Knowledge workers face a multitude of tools for communication and collaboration Band of Brothers (and Sisters) Need Direction to Optimise
  28. 28. Embrace the opportunity to recalibrate on effective patterns for communication
  29. 29. Embrace the opportunity to recalibrate on effective patterns for communication Executive Modeling Org Culture Inflection Point
  30. 30. Embrace the opportunity to recalibrate on effective patterns for communication Coaches & Champions Org Culture Inflection Point
  31. 31. Pursuing Effective Use Framework The Promise of IBM Verse Overview User Adoption Thinking Approach
  32. 32. R O A D M A P
  33. 33. R O A D M A Really Understand the Technology P
  34. 34. R O A D M A Really Understand the Technology Outline the Vision P
  35. 35. O A Accept that Technology is a Small Factor in SuccessOutline the Vision R Really Understand the Technology D M A P
  36. 36. O A D Determine Your Governance ApproachOutline the Vision R Really Understand the Technology Accept that Technology is a Small Factor in Success M A P
  37. 37. O A D M Make Every Effort to Engage the BusinessOutline the Vision R Really Understand the Technology Accept that Technology is a Small Factor in Success Determine Your Governance Approach A P
  38. 38. O A D M A Apply Intentional Energy to AdoptionOutline the Vision R Really Understand the Technology Accept that Technology is a Small Factor in Success Determine Your Governance Approach Make Every Effort to Engage the Business P
  39. 39. O A D M A Pursue Increasing Value Outline the Vision R Really Understand the Technology P Accept that Technology is a Small Factor in Success Determine Your Governance Approach Make Every Effort to Engage the Business Apply Intentional Energy to Adoption
  40. 40. O A D M A Outline the Vision R Really Understand the Technology P Accept that Technology is a Small Factor in Success Determine Your Governance Approach Make Every Effort to Engage the Business Apply Intentional Energy to Adoption Pursue Increasing Value
  41. 41. O A D M Outline the Vision R Really Understand the Technology P Accept that Technology is a Small Factor in Success Determine Your Governance Approach Make Every Effort to Engage the Business Apply Intentional Energy to Adoption Pursue Increasing Value A
  42. 42. STAGE 4 Making It Real STAGE 3 Enlivening Applicability STAGE 2 Cultivating Basic Concepts STAGE 1 Winning Attention O A D MR PA
  43. 43. Effectiveness of Strategies for Adoption
  44. 44. O A D MR PA STAGE 1 Winning Attention Executive Support Stress importance of effective and productive communication; model the vision Real-to-Life Scenarios IBM Verse plus other tools (e.g., IBM Connections), integrated into work practices Exemplar Stories Individuals, teams, and groups that have achieved great value from IBM Verse
  45. 45. O A D MR PA STAGE 2 Cultivating Basic Concepts Web-Based Training Vision Capabilities Basic Concepts
  46. 46. Facilitated Group Re-Imagining Active engagement with teams on interaction patterns; how to make them more productive Embedded Champions Focus on effective practices for productivity and collaboration; IBM Verse is one aspect O A D MR PA STAGE 3 Enlivening Applicability One-to-One Coaching Coaching on how to embrace the best of new tools for getting work done
  47. 47. O A D MR PA STAGE 4 Making It Real Internal User Group Tools, practices, expectations, and culture of effective work (and communication) Stop Doing, Start Doing Patterns Which tools for which purposes? Shared agreements within teams
  48. 48. Pursuing Effective Use Framework The Promise of IBM Verse Overview User Adoption Thinking Approach
  49. 49. The technology of IBM Verse is very promising
  50. 50. Put effort into cultivating effective communication and work practices The technology of IBM Verse is very promising
  51. 51. Embrace the promise, explore the reality in your firm, start today Put effort into cultivating effective communication and work practices The technology of IBM Verse is very promising
  52. 52. Michael @collabguy michaelsampson.net The Michael Sampson Company Sampson

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