HR's Role in Building a Collaborative Workplace

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Collaboration is not only powerful but also necessary for the survival and growth of an organization. While we can tap into the power of technology to encourage and optimize this very basic human interaction, the true impact is realized when we focus on attitude and behaviors. HR professionals are uniquely positioned to gain commitment from leaders and employees in order to harness the collective wisdom within their organization whether guiding the company through change and transformation, managing innovation, or focusing on maintaining a culture of inclusion and teamwork.

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HR's Role in Building a Collaborative Workplace

  1. 1. Come Together: ! HR’s Role in Building a Collaborative Workplace! Robin Schooling, SPHR! @RobinSchooling!
  2. 2. Execution! Strategy!
  3. 3. photo credit: Getty Images George Marks!Roger L. Martin!
  4. 4. Execution! Strategy!
  5. 5. –Hutch Carpenter! “Building toward a ! defined outcome ! through the interactions ! and input of multiple people” !
  6. 6. ! ! Robin Schooling, SPHR! ! @RobinSchooling! ! HRSchoolhouse.com! ! ! ! silverzebras.com ! ! robin@silverzebras.com! Delivering integrated HR and Talent Management Strategies!
  7. 7. let’s talk about…! •  the what, why and when of collaboration! •  why culture matters! •  busting the silos! •  the role of HR! •  working smarter, not harder: tools & technologies !
  8. 8. the what, why and when of collaboration!
  9. 9. why should we care?! •  cost savings through the transfer of best practices! •  better decision making as a result of advice obtained from others! •  increased revenue through the sharing of expertise! •  innovation through the combination and cross-pollination of ideas! •  enhanced capacity for collective action that involves dispersed units/functions! Morten T. Hansen !
  10. 10. BAM!!!
  11. 11. Team! photo credit: Jay Ducote!
  12. 12. Community!
  13. 13. Network!
  14. 14. Hutch Carpenter: CMS Wire! similarity…proximity…familiarity!
  15. 15. new partners!
  16. 16. new partners! •  forming of teams may be “on- the-fly”! •  teams formed to solve problems or “tackle ideas”! •  intrinsic motivation! •  contribution by ALL! •  less chance of redundancy!
  17. 17. –Hutch Carpenter! “Building toward a ! defined outcome ! through the interactions ! and input of multiple people” ! collaboration by disagreement! !
  18. 18. –Apple! “innovation and creativity require freedom, disagreement, and perhaps even a little chaos.” !
  19. 19. disagreement is good…! •  simplifies! •  focus on where idea is “wrong”! •  understand risks! •  bring problems to the surface! •  rivalry —-> best ideas!
  20. 20. why culture matters !
  21. 21. what’s under the surface? !
  22. 22. relay race or rugby match?! photo credit: Flickr Sangudo!
  23. 23. relationship oriented or task oriented?!
  24. 24. do leaders exhibit relationship behaviors? ! does HR? !
  25. 25. culture of collaboration!
  26. 26. we may fall when…!
  27. 27. our environment is designed for competition and independence! we launch ambitious projects in an ! unreceptive environment! we underestimate the costs! …and implement the wrong solutions! we misdiagnose the problem …!
  28. 28. disciplined collaboration! ! “the leadership practice of properly assessing when to collaborate (and when not to) and instilling in people both the willingness and the ability to collaborate when required” ! ! ! Morten T. Hansen!
  29. 29. never lose sight of the goal! •  select when collaboration is appropriate (and when it’s not!)! •  understand the barriers that currently prevent employees from collaborating! •  design management solutions to tear down those barriers!
  30. 30. busting the silos !
  31. 31. what state are we in?!
  32. 32. barriers to collaboration! “not invented here”! search! hoarding! transfer!
  33. 33. the ‘not-invented-here’ barrier! •  unwilling to reach out to others! •  communication stays within group! •  protection of self-interests! •  status gaps and pride! •  self-reliance!
  34. 34. the hoarding barrier! •  competitive relationships! ! •  fear of losing power! ! •  “it takes too much time”! ! •  rewarding people only for their work…and not for helping others!
  35. 35. the search barrier! •  people cannot find information…or resources/ people…that can help them! •  too much information! •  insufficient networks! •  limited ‘personal’ connecting!
  36. 36. the transfer barrier! •  cannot pass on tacit knowledge! •  lack of trust! •  lack of respect! •  lack of … friendship!
  37. 37. barriers to collaboration! “not invented here”! search! hoarding! transfer! motivational barriers! ability barriers!
  38. 38. don’t start at wrong end… ! “the leadership practice of properly assessing when to collaborate (and when not to) and instilling in people both the willingness and the ability to collaborate when required” ! remember…!
  39. 39. the ‘not-invented-here’ barrier! HR TIP! ! Recruit and hire people with inclination/confidence to ask for help! !
  40. 40. the hoarding barrier! HR TIP! ! Consider a 360-degree review process that captures demonstration of individual performance and contributions to others/willingness to help !
  41. 41. the search barrier! HR TIP! ! Identify and cultivate “connectors”!
  42. 42. the transfer barrier! HR TIP! ! Eliminate the ‘stranger’ problem; provide job rotation and temporary assignments!
  43. 43. watch out for… !
  44. 44. …unintended consequence: the ‘pyramid effect’!
  45. 45. …unintended consequence: over collaboration!
  46. 46. pay attention to…! large size! diversity! virtual participation! educational levels!
  47. 47. when do you say ‘yes’?! when do you say ‘no’?!
  48. 48. does value exceed cost?! ! •  better innovation! •  new business development or cross unit product development! •  better sales! •  cross selling or enhanced customer service w/ results! •  better operations ! •  transfer of best practices or making better decisions! ! •  opportunity costs! •  foregoing other projects! ! •  collaboration costs! •  delays, budget overruns, lost sales or poor quality! VALUE! COST!
  49. 49. the role of HR!
  50. 50. encourage relationships! targeted! transactional! tentative! trusted! Alan S. Berson/Richard G. Stieglitz!
  51. 51. but…beware of too many heritage relationships!
  52. 52. train in skills related to collaborative behavior!
  53. 53. model collaborative behavior! photo credit: Zimbio!
  54. 54. programs that reward collaboration! photo credit: Zimbio!
  55. 55. work smarter not harder: tools & technologies!
  56. 56. we ARE all connected!
  57. 57. communities of practice!
  58. 58. emergent social software platforms (ESSPs) !
  59. 59. top down ! or ! bottom up?!
  60. 60. tools -> value creation through collaboration!
  61. 61. take steps now…! … focus on the future!
  62. 62. @RobinSchooling ! ! ! ! ! ! ! ! robin@silverzebras.com ! Thank You!!
  63. 63. resources! Collaboration: How Leaders Avoid the Traps, Build Common Ground, and Reap Big Results, Morten Hansen! The Culture of Collaboration, Evan Rosen ! The Execution Trap, Roger L. Martin (Harvard Business Review)! Eight Ways to Build Collaborative Teams, Lynda Gratton and Tamara J. Erickson (Harvard Business Review)! Leadership Conversations: Challenging High-Potential Managers to Become Great Leaders, Alan S. Berson/Richard G. Stieglitz ! 3 Cs of Innovation 2.0 - Crowdsourcing, Competition, Collaboration, Hutch Carpenter!

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