There are many collaboration tools available, but two critical success factors for collaboration are having a clear purpose and a common sense of community. Other key principles include letting staff drive their own experimentation with tools, targeting and supporting areas with a clear need for collaboration, building trust between people face-to-face, and ensuring there are business opportunities for collaboration to occur. Focusing on the purpose and outcomes of collaboration, beyond just chatting, is also important.

1. Collaboration is about people James Robertson, Step Two Designs (jamesr@steptwo.com.au)

3. What are the people factors that drive the success or failure of collaboration?

4. Two critical success factors

5. There are two critical success factors for collaboration tools www.steptwo.com.au/papers/kmc_discussionforums

6. clear purpose

7. common sense of community

8. Testing a few real-world examples ? Sharing subject-matter expertise  Project collaboration  Reviewing the new web strategy  Designing the new office space  Staff buy and swap area

9. Other key principles

10. You can’t force staff to collaborate www.steptwo.com.au/papers/cmb_collabpeople

11. Let staff drive their own experimentation and use of tools theobvious.typepad.com/blog/2007/03/the_100_guarant.html

12. Target and support areas that have a clear desire and need

13. Build trust and relationships face to face

14. en.wikipedia.org/wiki/Forming-storming-norming-performing forming storming norming performing

15. Ensure there are business opportunities for collaboration

16. Collaboration must be supported and facilitated www.steptwo.com.au/papers/cmb_supportcollab

17. Build social networks to connect people with people

18. Focus on the purpose and outcome, beyond just chatting