The document discusses putting employee experience at the heart of the digital workplace. It notes that while organizations are undergoing digital transformations and able to provide functionality, employees remain unhappy. The answer is to focus on improving the employee experience. The employee experience is the sum of interactions between an employee and their organization. The document provides practical approaches for understanding workforce needs, having a clear digital workplace strategy, considering pre-built intranet solutions, taking ownership of the employee experience, and establishing governance to improve the digital workplace.

1. Put employee experience
at the heart of the digital
workplace
James Robertson, Step Two

2. www.steptwo.com.au
32%
Figures from Gallup surveys
13%
PERCENT OF STAFF WHO ARE ENGAGED AT WORK
USA Worldwide

3. www.steptwo.com.au
Figure from Lexus Nexus
51%OF AUSTRALIAN WORKERS SAID:
“If the amount of information I receive continues
to increase, I will soon be at a breaking point
where I can’t handle any more.”

4. Organisations are undergoing
a digital transformation

5. We’re now able to deliver
great enterprise functionality

6. But still staff are unhappy
with what they’ve got

7. We have to do
more than this…

8. The answer is to focus on
the employee experience

9. www.steptwo.com.au
Hi, I’m James
Robertson!
I’m the founder of Step Two
(www.steptwo.com.au), a consulting
firm headquartered in Australia.
We’re one of the world’s intranet and
digital workplace experts (we don’t
sell or build solutions), and we’ve
worked with firms around the globe.
I’ve been in this space for 20 years.

10. www.steptwo.com.au/store

11. steptwo.com.au/learn

12. Entries closed on May 19, but chat to me if you need an extension ;-)
www.steptwo.com.au/iia/enter

13. Great employee experiences

14. A digital workplace consists of the
set of tools, platforms and
environments for work.

15. A great digital workplace consists
of a holistic set of tools, platforms
and environments for work,
delivered in a coherent, usable
and productive way.

16. Employee experience is the sum
total of the interactions between a
staff member and their
organisation.
(We’ll be focusing on the digital component of the
employee experience.)

17. Goldcorp

18. Goldcorp

19. Goldcorp

20. Coles

21. Coles
www.steptwo.com.au/products/coles

22. Coles

23. Swisscom

24. Swisscom

25. Swisscom
www.steptwo.com.au/products/swisscom

26. AnthonyVederwww.steptwo.com.au/products/anthony-veder

27. AnthonyVeder

28. Telstra
www.steptwo.com.au/products/telstra

29. Telstra

30. Practical approaches

31. 1: Deeply understand
workforce needs

32. • one-on-one staff interviews
• workplace observation
• contextual inquiry
• stakeholder discussions
• (surveys)
• (focus groups)
www.steptwo.com.au/papers/kmc_needsanalysis
Modern field research techniques

33. 2: Have a clear digital
workplace strategy

34. Projects
Strategy
Vision
6 months 12 months 18 months
(“6x2 methodology”)
(“A week in the digital workplace”)

35. Swisscom
www.steptwo.com.au/products/swisscom

36. 3: Consider a pre-built
intranet solution

37. (These are just a few of the products in the market, and more are
surfacing every month!)

38. 4: Take ownership of your
employee experience

39. Swisscom

40. Swisscom

41. 5: Establish robust DW
governance

42. www.steptwo.com.au/papers/intranet-operating-model-intranet-governance
Intranet Operating Model

44. 6: Take every (small) opportunity
to improve your EX

45. Entries closed on May 19, but chat to me if you need an extension ;-)
www.steptwo.com.au/iia/enter

46. Real change is happening in
your digital workplace

47. Take this opportunity to
make a positive impact!

48. Thank you!
James Robertson, Step Two
www.steptwo.com.au
jamesr@steptwo.com.au
Twitter: @james_steptwo