This presentation was given at the Local Government Web Network Conference 2008. This presentation highlights the importance of usability and user-centred design and provide practical tips for improving much more than just the look and feel of your website. Some of the slides are appearing a bit strange - if you have any issues, please don't hesitate to get in touch. Twitter: @ruthellison Web: www.stamfordinteractive.com.au

1. Usability for Government:
improving service delivery
Ruth Ellison Adrian Newton
Local Government Web Network Conference 2008
22 August 2008

2. Introduction

3. People
People Feel

4. People
Cameron Adams ‐ Web Design:
Print = visual
Web = interactive
Interaction : behaviour : feelings

5. People
Satisfaction?
Relief?
Impressed?
But probably not happy...

6. People
Confusion
Frustration
Anger

7. People
Brian Hardy‐ Accessibility:
” Put the user in control ”