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Or a few things The Little Prince can teach us about information environments and the humans that inhabit them.
Universally considered a children’s book, The Little Prince is everything but. At close read, it becomes apparent how it really is a metaphor for the complex information systems we move through, and the challenges humans face while trying to make sense of environments where context is constantly shifting and where the boundaries between imagination and reality, physical and digital are getting blurrier very quickly.
World IA Day, Bristol (UK)
2/21/2015
Video after last slide.
Transcript version available at http://goo.gl/3pG54C
Storytelling In A Multi Device Landscape - Amuse, Budapest 30 Oct 2015Anna Dahlström
Slides from my talk at the Amuse conference in Budapest 28 - 30 October 2015. http://amuseconf.com/ #amuseconf
ABSTRACT
As the number of devices we use are increasing, considering each device's role at different times, situations and context is becoming increasingly important. Our ability to control where a user is coming from and how they get around the experiences we design are becoming less and less. But the one we can still understand is what a user wants, and needs. In this talk I will look a the principles behind storytelling in design and how they can be translated onto a multi device landscape.
This presentation shows the affects that AIDS has on women and children in Sub-Saharan Africa. It shows the emotional consequences, and it presents some possible solutions.
Storytelling In Design - Conversion Hotel, Texel NL, 20 Nov 2016Anna Dahlström
Slides from my talk at Conversion Hotel on 20th November 2016 about how we can apply principles from traditional storytelling to our design process to help define and create better multi-device experiences.
http://conversionhotel.com/
Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014Anna Dahlström
Slides from my talk at Digital Doughnut on the 25th of November in London where I talked about 10 things you need to know about mobile.
http://events.digitaldoughnut.com/Meetups/1500/161/other/0/false
Social Media Ménage à Trois: Advertising-Marketing-PR - Advertising is good at creative, public relations is good at relationships and marketing is good at sales. Hear representatives from each of these three worlds discuss how working together can yield much better social media campaigns than any one can accomplish on its own.
Designing Around Storytelling - Breaking Borders, Reading 18 August 2015Anna Dahlström
Slides from my talk at Breaking Borders on the 18 August. http://breakingborde.rs/past-events/engagement/
Storytelling has always played an important part in our societies throughout history. In the last few years it's gained attention as an important aspect in communicating and building engagement with a brand’s customer base. But storytelling is also an integral part of the design process. It’s a tool that not only can help us define our content and messaging, but the experience as a whole. Both across platforms and screens, and how we interact with it.
Service Transformation and Service DesignJess McMullin
Transformation requires dealing with complexity and having a whole systems and whole organization view. This talk outlines some perspectives and tools for tackling complexity in transformation, and shares the Situ Service Architecture Framework. Service Architecture offers a transformation framework for organizations that need to innovate for customer experience improvement.
Talk at SDN Canada In Flux conference on Dec 1, 2016 in Toronto.
Ofell.fr lingerie sexy stocker,vous propose une collection de lingerie sexy, nuisette, corset, bustier, guepiere, robes sexy, De haute qualité, des prix abordables.
Or a few things The Little Prince can teach us about information environments and the humans that inhabit them.
Universally considered a children’s book, The Little Prince is everything but. At close read, it becomes apparent how it really is a metaphor for the complex information systems we move through, and the challenges humans face while trying to make sense of environments where context is constantly shifting and where the boundaries between imagination and reality, physical and digital are getting blurrier very quickly.
World IA Day, Bristol (UK)
2/21/2015
Video after last slide.
Transcript version available at http://goo.gl/3pG54C
Storytelling In A Multi Device Landscape - Amuse, Budapest 30 Oct 2015Anna Dahlström
Slides from my talk at the Amuse conference in Budapest 28 - 30 October 2015. http://amuseconf.com/ #amuseconf
ABSTRACT
As the number of devices we use are increasing, considering each device's role at different times, situations and context is becoming increasingly important. Our ability to control where a user is coming from and how they get around the experiences we design are becoming less and less. But the one we can still understand is what a user wants, and needs. In this talk I will look a the principles behind storytelling in design and how they can be translated onto a multi device landscape.
This presentation shows the affects that AIDS has on women and children in Sub-Saharan Africa. It shows the emotional consequences, and it presents some possible solutions.
Storytelling In Design - Conversion Hotel, Texel NL, 20 Nov 2016Anna Dahlström
Slides from my talk at Conversion Hotel on 20th November 2016 about how we can apply principles from traditional storytelling to our design process to help define and create better multi-device experiences.
http://conversionhotel.com/
Beyond the hamburger menu - Digital Doughnut, London 25 Nov 2014Anna Dahlström
Slides from my talk at Digital Doughnut on the 25th of November in London where I talked about 10 things you need to know about mobile.
http://events.digitaldoughnut.com/Meetups/1500/161/other/0/false
Social Media Ménage à Trois: Advertising-Marketing-PR - Advertising is good at creative, public relations is good at relationships and marketing is good at sales. Hear representatives from each of these three worlds discuss how working together can yield much better social media campaigns than any one can accomplish on its own.
Designing Around Storytelling - Breaking Borders, Reading 18 August 2015Anna Dahlström
Slides from my talk at Breaking Borders on the 18 August. http://breakingborde.rs/past-events/engagement/
Storytelling has always played an important part in our societies throughout history. In the last few years it's gained attention as an important aspect in communicating and building engagement with a brand’s customer base. But storytelling is also an integral part of the design process. It’s a tool that not only can help us define our content and messaging, but the experience as a whole. Both across platforms and screens, and how we interact with it.
Service Transformation and Service DesignJess McMullin
Transformation requires dealing with complexity and having a whole systems and whole organization view. This talk outlines some perspectives and tools for tackling complexity in transformation, and shares the Situ Service Architecture Framework. Service Architecture offers a transformation framework for organizations that need to innovate for customer experience improvement.
Talk at SDN Canada In Flux conference on Dec 1, 2016 in Toronto.
Social Design / Service Design network meetup in Helsinki 04.02.2014Leyla Nasib
These are the slides that accompanied my introduction to a discussion on Social Design in a Service Design network meetup in Helsinki 04.02.2014.
@SDN_Finland @leyla_nasib
City as a Service: How to Design a New Urban Experience - Yegor Korobeynikov ...Service Design Network
DAY TWO – OCT 3rd 2015 at Global Service Design Conference NYC
AFTERNOON SESSIONS / / SYSTEM CHANGE / CULTURE CHANGE
more info at: http://bit.ly/1PoNvbj
Whether they are websites, town hall meetings, or customer service counters, designing interfaces to government to work for real people requires both deep empathy and acute analytic skills. This session dives into some of the ways that local governments are starting to integrate a user-centered approach to delivering services — and what becomes possible when they do so.
Jess McMullin, Centre for Citizen Experience
Watch the video online: https://www.youtube.com/watch?v=AFxOfw536Ms&index=56&list=PL65XgbSILalWFStqV0z0N9pvftstJ8AAh
Get involved with Code for America: http://www.codeforamerica.org/action
Designing Government: Transforming the Citizen ExperienceJess McMullin
Keynote at Interaction South America in Buenos Aires on November 21, 2014. Discusses the need for change in government, the opportunity for design to help, and the need to focus design for service, for policy, and for change.
A community not a library: Design patterns for government services by Tim Paul @timpaul and Caroline Jarrett @cjforms
At GOV.UK, we aim to build services that are ‘consistent; not uniform’.
But when we looked at some of our services, we discovered that we weren’t consistent. For example, we discovered that even for something as simple as asking for a date of birth, we had a variety of different ways to do it - and we learned that some of them are much more successful than others.
We wanted to share best practices between designers, and to help them to learn from our extensive user research efforts.
So we decided to create some design patterns.
The key message from this presentation is: you must build a community, not a library
Conquering Complexity: Mindset & Tools for Growing Public Design Capability &...Jess McMullin
Opening keynote with Alex MacLennan (Government of British Columbia) at Service Design in Government conference. March 19, 2015
Includes service architecture framework, cases, approaches for building capability, capacity, and teams.
Service Design Canberra 2016 opening keynote. Complex challenges require broader and deeper thinking, with tools like Cynefin, Systemic Design Gigamaps, and the Situ Service Architecture Framework. With Service Architecture, the desired customer experience can become the driver to align the levels of the organization to deliver.
How Citizen Experience Can Transform Public Sector Service Delivery and Policymaking through the Power of Design.
TEDxPennQuarter talk Oct. 18, 2011 in Washington, DC
Talk about the need for design in government, and the opportunity for UX and design professionals to make a difference by helping the public sector work better for people.
The Impact of Technology on Dementia Care ServicesJJ Lassberg
Closing Remarks at the Alzheimer's Association: Houston and South East Texas 2011 Professional Conference
The Impact of Technology on Dementia Care Services: Empowering Providers, Patients & Families
Emerging Technology does support some very real threats and at the same time has an incredible ability to empower, encourage, and inspire when harnessed for the greater good.
While some conferences support a proactive diversity policy, the common lament industry-wide is the pool of candidates just isn't large enough to draw from. It's time for women and people of color to Rawk The Web: to become more visible, promote our achievements, and make ourselves known as the rockstars we truly are.
This presentation discusses:
- Online Learning communities
- A particular learning community that we built
- How that learning community was used
A lot of the principles, problems and lessons apply to any learning community, whether you create it in your VLE, on facebook, on Ning or just on a blog or a wiki. Whatever technology you use, there are principles here that you should be able to apply.
Probably, most importantly, this is about building a learning community that works. Because, in many cases, they don't.
The Importance of Storytelling in Web Design, WordCamp Miami 2013Denise Jacobs
What if we strengthened our creations for the web by building them upon a foundation of Story? Let's explore the growing importance of storytelling in web design, how to communicate Story through all aspects of a website from content, to design, to ux; and how to apply key components of great storytelling in literature to the medium of the web.
Presentation about accessibility for Ignite Denmark 1 March 2011 in Huset, Copenhagen. Transcripts in English and Danish at http://www.mardahl.dk/2011/03/28/igniting-accessibility-for-ignite-denmark/
The Very Heart of It. Keynote at Urban Libraries Unite (ULU) ConferencePeter Bromberg
Text and slides from keynote at Urban Librarians Unite (ULU) Conference in Brooklyn, NY, April 5, 2013. The full text of the talk is available at: https://www.slideshare.net/pbromberg/urban-libraries-unite-ulu-conference-keynote-text-version-wslides
From Service Design to Service Transformation - SDN Global 2016Jess McMullin
Customer journeys, experience maps, and service blueprints aren't enough to drive lasting organizational change and transformation. The service architecture framework shows the levels you need to work across in order to deliver deep change and transformation within the organization.
Talk from the Service Design Network Global conference in Amsterdam, Netherlands, Oct 27, 2016.
We Won, Now What? Dealing with the Future of UX DesignJess McMullin
Closing keynote for UX Strategies Summit, San Francisco, June 2015
A few ideas on the future of UX design, plus some tools for designers to manage new t
How do we address increasing amounts of information created through government transparency, innovation, and open government? This talk shares 3 specific approaches to help public servants, open government hackers, and civic designers help get the most value from our information investments.
Opening address at the 2nd International Conference on Transparency and Digital Innovation hosted by ITEI Jalisco in Guadalajara Mexico.
Design To Make a Difference: Beyond UX Unicorns to the 5 Layers of Service Ar...Jess McMullin
UXCamp Ottawa 2013 talk sharing how to do design that makes a difference, especially in government and the public sector. Introduces service architecture framework to help designers and public servants think about larger service delivery system beyond the direct service experience.
Talk at the UAlberta Students Design Association onDesign series about user experience, what it is, and how upcoming visual and industrial designers can get involved in UX.
Business Origami - UX Week 2011 WorkshopJess McMullin
Originally presented at UX Week 2011. Business Origami is a method invented by the Hitachi Design Center. Since I only learned about it over dinner conversation, all method how-to & details have been added by myself and any faults here are my own.
Here's the workshop description:
Business origami is a simple, powerful method for modelling services and systems that you can learn to use quickly and get great results in your own design projects. The simplicity is on the surface. Business origami uses stylized paper cutouts to represent the different parts of a system: the people, the locations, and channels used as well as the specific touchpoints and interactions of individual scenarios. These cutouts are arranged on a horizontal whiteboard, which allows participants to show relationships in the system, including different venues, the flow from one area to another, and the value exchanged at each interaction.
The power comes from participation. Business origami shines in a codesign workshop setting. Since it offers direct, hands-on tokens it’s easy for everyone to contribute instead of requiring skill with diagramming software or flowchart conventions. By involving a cross-section of business representatives, users, and members of the design team you can quickly capture models of current experiences and then explore opportunities for improvement or create entirely new designs. Because the model is immediate and tangible it creates a shared visual reference that builds common understanding, unifying the team and the vision for the project.
This participation increases buy-in, creates common ground, and helps you facilitate a successful solution. The sessions themselves are powerful experiences for participants, but you can also use business origami models to document journey maps, scenarios, service blueprints and other downstream design deliverables.
In this session with Jess McMullin you’ll learn the fundamentals of service design (so we’re on the same page), participate in a modeling exercise yourself for current and future systems, and then analyze that model to document new opportunities. We’ll also share tips and tricks that make for successful business origami sessions and discuss how this method fits neatly into your current design process, whether you’re consciously doing cross-channel design or not.
1. Alberta Municipal Web Group
Service Design and the Public SectorWeb
Friday, October 22, 2010
Jess McMullin
CENTRE FOR CITIZEN EXPERIENCE
jess AT ctzn.ca | 780.709.9396 | citizenexperience.com
2. CENTRE FOR CITIZEN EXPERIENCE
THANKS
FOR YOUR TIMETODAY
http://www.flickr.com/photos/-imax-/4759877703
62. CENTRE FOR CITIZEN EXPERIENCE
SERVICE BLUEPRINT
MJ Bitner, 2007, Service Blueprinting: A Practical Technique for Service Innovation
63. CENTRE FOR CITIZEN EXPERIENCE
THANKS AGAIN
QUESTIONS?
Jess McMullin
CENTRE FOR CITIZEN EXPERIENCE
jess AT ctzn.ca | 780.709.9396 | citizenexperience.com