The document discusses the importance of inclusive planning for smart cities, emphasizing civic engagement and public technology. It outlines themes such as community consent, privacy governance, and human-centered innovation, highlighting methods for authentic engagement and the need for resident involvement. The spectrum of civic engagement with technology is illustrated through various types, including sharing, feedback gathering, co-building, and problem sourcing.

1. Inclusion, Civic Engagement &
Public Technology Planning
Denise Linn Riedl
Benton Fellow
Ecosystem Development Manager, City Tech
Net Inclusion Summit 2018
@DKLinn | @benton_fdn | #netinclusion

4. As more and more tech is
placed in the public way, how
can we make sure smart cities
are planned inclusively and
align with the public interest?
@DKLinn | @benton_fdn | #netinclusion

5. Deploying Tech Inclusively & Responsibly
Theme: Community Consent, Authentic Engagement
§ How do we meet people where they are?
§ What are the best methods/mediums of engagement?
§ How do we have authentic conversations about these projects?
§ Who should be involved?
Theme: Privacy & Governance
§ How do we communicate trade-offs between public value and privacy risks?
§ What does procedural justice look like?
Theme: Human, Not Tech-Centered Innovation
§ How do we ensure that "smart city" projects are rooted in real, prioritized local problems?
§ How can these projects be co-built or co-designed with residents?
As a resident of a community, what are
YOUR expectations about these
projects? How do you want to learn
more information? Who should be
accountable? What kinds of ways
would you expect to be involved?
@DKLinn | @benton_fdn | #netinclusion

6. The Spectrum of Civic Engagement with Tech
Type of engagement: What it looks like: When it works: Engagement Output:
Sharing and evangelizing ● A community launch
● Training in a new
platform
❏ Focused mission
❏ Set solution
❏ Finished project
Awareness & adoption of
projects
Feedback gathering ● User testing sessions
● Forms & surveys
● Focus groups
❏ Focused mission
❏ Set solution
❏ In-progress project
Better projects
Co-building ● Hackathons
● Workshops
● Data User Groups
❏ Focused mission/subject
❏ Solution agnostic
❏ No project
Relevant, inclusive project plans
Problem/opportunity sourcing ● Interviews
● Focus groups
● Participatory design
sessions
❏ Searching for
mission/subject
❏ Solution agnostic
❏ No project
Understanding where project
work should be directed