This document discusses closing the digital divide by sharing open educational resources (OER) with libraries, schools, and public health facilities in Africa and around the world. It describes an OER technology framework that includes $7 USB computers called Keepods that students can use to access OER through various delivery methods, including the Outernet for content delivery and the Rachel Pi server and hotspots. The framework leverages various partners including Google Apps for Education, the University of Massachusetts Amherst, and Salesforce/Heroku for end-to-end management of OER requests, content delivery, and device deployment through a case management system. The goal is to make this technology framework available as open source software for any organization to use.

1. Closing the Digital Divide
Sharing OER with Libraries, Schools and Public
Health Facilities in Africa and the World
Jeremy Smith - UMass Amherst
Carl Mayer - Shift IT
David Baliles - Salesforce/Heroku

2. What is our Inspiration
Speaker Carl Meyer (Co-Founder, Shift IT)

3. How it’s Built: OER Technology Framework

4. OER Technology Framework: $7 Keepod PC for Students
Keepod USB PC Boots to Chromium OS Students use Keepods to access
OER
Keepod v1
Keepod vNext

5. OER Technology Framework: v1…Outernet for OER Delivery
Outernet Mobile Hotspots Outernet National Library Outernet Content Browser

6. OER Technology Framework: v2…World Possible & Rachel Pi
Rachel Pi Server & Hotspot
Device
Rachel Pi OER Content Packs
Thane Richard
Community Development

7. OER Technology Framework: How it all Works Together
Points are Managed in Salesforce
Request is converted to a Case
& assigned to a Provider
Case is closed after the Content is
delivered to the Outernet location
Users at a Point Need EDU Content
Request is sent using
#KEEPREQ hashtag
Request is received are triaged
to ensure accuracy & detail
A New Point is Deployed

8. OER Partners: Google Apps for Education

9. OER Partners: University of Massachusetts Amherst
Professor Charlie Schweik
School of Public Policy
UMass Library Global Librarians Team
Speaker Jeremy Smith (Digital Projects Manager, UMass)

10. OER Workflow: Turning Requests into Delivered OER Content
UMass is assigned
a New Case
Case is closed after the
Content is Delivered
Users at a Point Need Content
Request is sent using
#KEEPREQ hashtag
For
Example

11. OER Workflow: Captured Feedback Improves the Process

12. OER Partners: Salesforce Foundation & Heroku Open Source
Allows real-time
collaboration on
any type of
record, such as a
content request or
device support
Pulls Twitter
Searches into
Conversations for
New Content
Conversations are
converted to Cases
and assigned to
Content Managers
Managing Keepod
Devices is critical for
managing inventory
& adoption patterns
Managing Points allows
us to report on
adoption, content
delivery and donor
impact
Requests for
content are pulled
in via Twitter
handles & hashtags
Speaker David Baliles (Principal Architect, Salesforce/Heroku)

13. OER Partners: Salesforce & Heroku for End-to-End Management

14. Summary: Making the Technology Framework Available for All
Open Source
Mobile Apps
Open Source Web Apps on
Heroku
Published to the AppExchange(s) for others to use
Next implementation of the solution is Manangoba Foundation in Cameroon!