OECD Digital Economy Outlook 2017: Presentation at Global Parliamentary Netwo...innovationoecd
The Digital Economy Outlook 2017 shows how Internet infrastructure and usage varies across countries and firms in the OECD area. It looks at policy implications of the digital transformation as well as a wide array of trends. Report available at http://oe.cd/deo2017
Opening keynote on our Let's get 'phygital' event (24/10/2019). Learn from Trevor Miles (Supply Chain thought leader) why we should equally focus on the transformation within digital transformation.
OECD Digital Economy Outlook 2017: Presentation at Global Parliamentary Netwo...innovationoecd
The Digital Economy Outlook 2017 shows how Internet infrastructure and usage varies across countries and firms in the OECD area. It looks at policy implications of the digital transformation as well as a wide array of trends. Report available at http://oe.cd/deo2017
Opening keynote on our Let's get 'phygital' event (24/10/2019). Learn from Trevor Miles (Supply Chain thought leader) why we should equally focus on the transformation within digital transformation.
Beyond Big Data: Taking Advantage of the Fourth Industrial Revolution by Yand...ArabNet ME
Speaker: Jane Zavalishina, CEO, Yandex Data Factory @janezaval
Jane Zavalishina, CEO of Yandex Data Factory, explains what the Fourth Industrial Revolution is, and how businesses should prepare for it and start generating tangible business value of big data.
Linking Business strategy to digitalization, innovation & industry 4.0Vikram Bhonsle
A brief presentation on how business strategy is being impacted by digitalization, innovation & industry 4.0. We also look upon how innovation can help organization survive turbulence caused by disruption.
Facing the 4th industrial revolution | Morgenbooster #781508 A/S
Se eller gense slides fra denne Morgenbooster og bliv inspireret af Digital Strategist i Netcompany A/S, Klaus Bundvig, som gjorde os kloge på den fjerde industrielle revolution drevet af nye teknologier, som vi står overfor.
Strategic proposal for Pole Emploi - New Digital Jobs Agency - 2016Carole Stromboni
Translated proposal to the main French Job Operator in order to digitally transform how Pole Emploi provides its operational services for the digital job market
Robin Wauters - Webtomorrow 2015 presentationRobin Wauters
Presentation on the increasing 'decentralisation of entrepreneurship', showcasing that the creation of $1 billion+ software companies is no longer exclusive to Silicon Valley or the United States in general. In fact, 60% of global software 'unicorns' today were not built in the Valley.
The presentation also features a list of European success stories across various categories, and examples of promising Belgian tech startups and established companies operating in those sectors.
This keynote presentation discusses how the rise of the Internet of Things (IoT) is changing the nature of certain products by enabling them to build large ecosystems and complements that elevate them from the mundane to the strategic. This has important implication for energy and energy efficiency given broader forces that are reshaping the energy landscape, namely the rise of denser networks (physical, grids, pipelines, fiber, etc.), growth in digital information and the opportunity for new forms and power of analytics and the shift to platform business models that harness network effects by building large ecosystems and incentivizing complements that increase the value of the platforms. Linked to this is the rise of the API Economy, which is creating a new ways to exchange valuable information. In short, a new “energy data layer” is emerging with powerful implications for the future energy intelligence, productivity and efficiency.
CEO Best Practices for Information Technology - Bruce McCullough, CIO AdvisoryBruce McCullough
I've been fortunate in my career to have direct exposure to successful CEOs through CIO consulting advisory, speaking to CEO peer groups such as Vistage and Renaissance Forums, participating in prestigious CEO summits, serving as a member of executive steering committees, as a certified corporate director and as a former member of the National Association of Corporate Directors (NACD).
For most CEOs that have come up through the CFO and COO ranks, IT can be viewed as an overly complex, hard to understand cost only center. IT is incredibly complex to lead and technology continues to change at a dizzying pace. IT can sometimes be seen as an inhibitor and not a partner that drives innovation for top line results while improving processes and that positively impact the bottom line.
I've noticed some common IT management problems that occur for CEOs that can be easily addressed through the use of best practices. I can't cover all the best practices in this article but I can highlight some key observations based upon my experience reporting to and collaborating with CEOs.
- Bruce McCullough, CIO Advisory
A number of Scandinavia’s top IT leaders met at the Grand Hôtel in Stockholm on the 7th of November for a private roundtable dinner hosted by Financial Times columnist and digital strategist Ade McCormack. This report summarises the major discussion points.
Omni, Relignment, Cloud, Analytics, Big Data, Security etc should not remain just conversation points. The CIO strategy is, and should be continually up for renewal. The time is ripe for the CIO to lead innovation in a business and not trail the business by helping make just operations efficient.
Beyond Big Data: Taking Advantage of the Fourth Industrial Revolution by Yand...ArabNet ME
Speaker: Jane Zavalishina, CEO, Yandex Data Factory @janezaval
Jane Zavalishina, CEO of Yandex Data Factory, explains what the Fourth Industrial Revolution is, and how businesses should prepare for it and start generating tangible business value of big data.
Linking Business strategy to digitalization, innovation & industry 4.0Vikram Bhonsle
A brief presentation on how business strategy is being impacted by digitalization, innovation & industry 4.0. We also look upon how innovation can help organization survive turbulence caused by disruption.
Facing the 4th industrial revolution | Morgenbooster #781508 A/S
Se eller gense slides fra denne Morgenbooster og bliv inspireret af Digital Strategist i Netcompany A/S, Klaus Bundvig, som gjorde os kloge på den fjerde industrielle revolution drevet af nye teknologier, som vi står overfor.
Strategic proposal for Pole Emploi - New Digital Jobs Agency - 2016Carole Stromboni
Translated proposal to the main French Job Operator in order to digitally transform how Pole Emploi provides its operational services for the digital job market
Robin Wauters - Webtomorrow 2015 presentationRobin Wauters
Presentation on the increasing 'decentralisation of entrepreneurship', showcasing that the creation of $1 billion+ software companies is no longer exclusive to Silicon Valley or the United States in general. In fact, 60% of global software 'unicorns' today were not built in the Valley.
The presentation also features a list of European success stories across various categories, and examples of promising Belgian tech startups and established companies operating in those sectors.
This keynote presentation discusses how the rise of the Internet of Things (IoT) is changing the nature of certain products by enabling them to build large ecosystems and complements that elevate them from the mundane to the strategic. This has important implication for energy and energy efficiency given broader forces that are reshaping the energy landscape, namely the rise of denser networks (physical, grids, pipelines, fiber, etc.), growth in digital information and the opportunity for new forms and power of analytics and the shift to platform business models that harness network effects by building large ecosystems and incentivizing complements that increase the value of the platforms. Linked to this is the rise of the API Economy, which is creating a new ways to exchange valuable information. In short, a new “energy data layer” is emerging with powerful implications for the future energy intelligence, productivity and efficiency.
CEO Best Practices for Information Technology - Bruce McCullough, CIO AdvisoryBruce McCullough
I've been fortunate in my career to have direct exposure to successful CEOs through CIO consulting advisory, speaking to CEO peer groups such as Vistage and Renaissance Forums, participating in prestigious CEO summits, serving as a member of executive steering committees, as a certified corporate director and as a former member of the National Association of Corporate Directors (NACD).
For most CEOs that have come up through the CFO and COO ranks, IT can be viewed as an overly complex, hard to understand cost only center. IT is incredibly complex to lead and technology continues to change at a dizzying pace. IT can sometimes be seen as an inhibitor and not a partner that drives innovation for top line results while improving processes and that positively impact the bottom line.
I've noticed some common IT management problems that occur for CEOs that can be easily addressed through the use of best practices. I can't cover all the best practices in this article but I can highlight some key observations based upon my experience reporting to and collaborating with CEOs.
- Bruce McCullough, CIO Advisory
A number of Scandinavia’s top IT leaders met at the Grand Hôtel in Stockholm on the 7th of November for a private roundtable dinner hosted by Financial Times columnist and digital strategist Ade McCormack. This report summarises the major discussion points.
Omni, Relignment, Cloud, Analytics, Big Data, Security etc should not remain just conversation points. The CIO strategy is, and should be continually up for renewal. The time is ripe for the CIO to lead innovation in a business and not trail the business by helping make just operations efficient.
Diferentes Roles que realizan los CIO en sus empresas, dependiendo del tamaño de esta y con posibilidad que hayan mas de un CIO que cumplan estos roles
11 Tips for Building a Winning CIO - CFO PartnershipSirius
Most CFOs and CIOs know that they need each other to ensure company success. So it would seem like a natural strategic partnership, right? Too often, however, that is not the case. These 11 tips can help CFOs and CIOs build a winning partnership.
Presentation by Nirvesh Sooful on the topic of “The Emerging Role of the CIO: Leader or Technologist, Visionary or Implementer, Maverick or Collaborator” at the 2nd Annual CIO Challenge 2007 on 14&15 November 2007 at The Park Hyatt in Johannesburg. The conference was co-hosted with Deloitte.
The First Word: Digital Reinvention Requires a Radical CIO MakeoverCognizant
To lead digital transformation, CIOs need to go beyond technology prowess and develop new work styles, people skills, and political savvy to energize the organization for change.
Digital technologies have emerged as disruptive forces within corporations across all industries. These fundamental changes require a new type of leadership that will enable innovation and transformation to fully embraced. Truly digital leaders hold the key. Digital leaders in modern corporations include the CIO, CTO, CDO, and CMO.
Mark Bolgiano and Gavin Clabaugh ruminate on the role of a successful CIO within nonprofit organizations. An informal presentation at the NTC, Seattle 2006.
From my archive - Gavin Clabaugh
This is from a talk I gave to the members of Northeast Ohio SIM in September 2009. It focuses on the dilemma of profitable growth in a slow economy, and what CIOs can do about it.
The Softchoice Innovation Report 2018: Four New Roles For CIOS In The Modern ...Softchoice Corporation
In 2017, Softchoice’s Innovation Executive Forum (IEF) traveled across North America, taking the pulse of today’s front-line leaders of digital transformation. From St. John’s to Los Angeles, we visited 14 major cities, and met with over 120 top-level technology executives to discuss their priorities, challenges, and experiences pushing forward change. Online, we hosted quarterly conference calls with members and special guests, and published numerous whitepapers featuring insights from organizations big and small.
The CIO's dilemma can best be described as having to manage the competing imperatives for growth, innovation and new capabilities on the one hand and continued cost reduction and efficiency on the other. There is an answer to the CIO's dilemma: simplification.
G20 “Digital Economy” Task Force Meeting - Andrew Wyckoffinnovationoecd
The OECD Background Report: “Key Issues for the Digital Transformation in the G20”. G20 “Digital Economy”
Task Force Meeting, 13 January 2017, Berlin, Germany
The world is being transformed by new technologies, which are redefining customer expectations, enabling businesses to meet these new expectations, and changing
the way people live and work. Digital transformation, as this is commonly called, has immense potential to change consumer lives, create value for business and unlock
broader societal benefits.
The World Economic Forum launched the Digital Transformation Initiative in 2015, in collaboration with Accenture, to serve as the focal point for new opportunities and
themes arising from the latest developments in the digitalization of business and society. It supports the Forum’s broader activity around the theme of the Fourth
Industrial Revolution. Since its inception, the Initiative has analysed the impact of digital transformation across 13 industries and five cross-industry topics, to identify the
key themes that enable the value generated by digitalization to be captured for business and wider society. Drawing on these themes, we have developed a series of
imperatives for business and policy leaders that look to maximize the benefits of digitalization. We have engaged with more than 300 executives (both from leading
global firms and newer technology disruptors), government and policy leaders, and academics.
Every industry has its nuances and contextual differences, but they all share certain inhibitors to change. These include the innovator’s dilemma (the fear of
cannibalizing existing revenue models), low technology adoption rates across organizations, conservative organizational cultures, and regulatory issues. Business and
government leaders should continue to work towards addressing these challenges.
A notable outcome of this work is the development of our distinctive economic framework, which quantifies the impact of digitalization on industry and society. It can be
applied consistently at all levels of business and government to help unlock the estimated $100 trillion of value that digitalization could create over the next decade. We
have already started to leverage this framework for region-specific discussions with some governments.
We are confident that the findings from the Initiative will contribute to improving the state of the world through digital transformation, both for business and wider society.
THE IMPACT OF DIGITALIZATION ON THE MANUFACTURING INDUSTRY - TECH MAHINDRATech Mahindra
This IDC Spotlight paper emphasizes how continuous improvement methodologies, empowered by instrumentation, machine learning, and distributed intelligence, will help manufacturing companies become flexible, context-aware digital businesses.
Digital Business. Countries – leaders, issues, initiatives. Companies – shift...Natalia Berdyeva
Objectives:
- Provide analysts and some industry leaders view on Digital development and future, on Countries and Companies levels
- Outline key issues, shifts, implications. Not everything, but certainly important things to consider
SAP in APJ - The impact and importance of APJ on SAP & the WorldKurt J. Bilafer
This is a copy of a presentation I shared with ~80 Graduate students that visited Singapore from the University of Southern California. The conversation centered around the impact of Asia Pacific & Japan on SAP and the world as well as my personal experiences in the region.
Cognizant Community Europe 2017: Mastering Digital: Navigating the Shift to t...Cognizant
Executives gathered at Cognizant’s flagship European thought leadership conference heard how digital technologies in general and AI in particular are poised to generate significant economic growth.
A New Leadership Model for Digital BusinessAbbie Lundberg
This presentation is based on research I conducted for Harvard Business Review Analytic Services as well as interviews with dozens of business leaders and CIOs.
Digital Innovation, IT and the Art of InfluenceAbbie Lundberg
A presentation based on research I conducted for Harvard Business Review Analytic Services, delivered at the St. Louis Gateway to Innovation conference.
An excerpt of my Persuasive Communication and Influence workshop. For more information or to book a workshop, visit my website at http://lundbergmedia.com or e-mail me at abbie@lundbergmedia.com
A Brief and Colorful History of Technology in BusinessAbbie Lundberg
A look back at the amazing developments that have taken place over the past 20 years in technology development and IT management; where we are now, and what IT leaders need to focus on in the months ahead.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Let's dive deeper into the world of ODC! Ricardo Alves (OutSystems) will join us to tell all about the new Data Fabric. After that, Sezen de Bruijn (OutSystems) will get into the details on how to best design a sturdy architecture within ODC.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Search and Society: Reimagining Information Access for Radical FuturesBhaskar Mitra
The field of Information retrieval (IR) is currently undergoing a transformative shift, at least partly due to the emerging applications of generative AI to information access. In this talk, we will deliberate on the sociotechnical implications of generative AI for information access. We will argue that there is both a critical necessity and an exciting opportunity for the IR community to re-center our research agendas on societal needs while dismantling the artificial separation between the work on fairness, accountability, transparency, and ethics in IR and the rest of IR research. Instead of adopting a reactionary strategy of trying to mitigate potential social harms from emerging technologies, the community should aim to proactively set the research agenda for the kinds of systems we should build inspired by diverse explicitly stated sociotechnical imaginaries. The sociotechnical imaginaries that underpin the design and development of information access technologies needs to be explicitly articulated, and we need to develop theories of change in context of these diverse perspectives. Our guiding future imaginaries must be informed by other academic fields, such as democratic theory and critical theory, and should be co-developed with social science scholars, legal scholars, civil rights and social justice activists, and artists, among others.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
15. Being highly responsive to our business partners’ and customers’ needs and creating standardized processes and technology platforms can seem like conflicting goals, but doing both is key to maximizing value. Source: SmartEnterpriseMag.com Part of creating change involves holding two incompatible ideas in your head at the same time and somehow still functioning. Stuart McGuigan, CIO, CVS Caremark
24. Cisco Virtual Sales Meeting, September 2009 19,000 participants 89 countries 24 times zones 88 hours 90% cost savings! … and offset 84,400 metric tons of carbon dioxide Image from Cisco
38. There are very few secrets out there anymore. The only competitive advantage becomes speed. Organizations need to keep embracing innovation and new technology models. At the end of the day, it’s about getting from point A to point B quicker than everybody else. -- Rollin Ford, CIO of Wal-Mart Source: The Fast Forward Blog
39. IT Savvy Firms Have Business Savvy CIOs Distribution of CIOs In 2008 Future Distribution of CIOs 34% 45% 21% Distribution Today
Budgets cut or frozen, and a lot of important projects put on hold
The good news: things are starting to thaw… (just released survey…)
Recession may be over, but slow recovery Total world GDP forecast at a modest 2.5% for 2010, most of that in emerging markets IMF: U.S. GDP at less than 1% IMF World Economic Outlook, update July 2009 http://www.imf.org/external/pubs/ft/weo/2009/update/02/index.htm
For most businesses, no way to predict what’s going to happen in the year ahead. even the quarter
money to invest in new business opportunities is still in short supply
This is the power house at the old Bethlehem Steel plant. You don’t have to be in the steel industry to know that things are changing: Detroit Music industry Publishing… [click] Here in Nashville, over a third of manufacturing jobs lost in the past decade. Same across the country. At the same time, employment increased almost 40% percent in educational and health services, 20.4 percent in leisure and hospitality, and 9.8 percent in professional and business services. (Nashville Business Journal, Jan. 1, 2010) Even the most traditional industries are becoming part of the information economy http://nashville.bizjournals.com/nashville/stories/2010/01/04/story1.html?b=1262581200^2662101)
In the past decade, Nashville lost over a third of its manufacturing jobs. Same across the country. At the same time, employment increased almost 40% percent in educational and health services, 20.4 percent in leisure and hospitality, and 9.8 percent in professional and business services. (Nashville Business Journal, Jan. 1, 2010 Even the most traditional industries are becoming part of the information economy http://nashville.bizjournals.com/nashville/stories/2010/01/04/story1.html?b=1262581200^2662101)
The holy grail for 2010 is profitable growth In sluggish economy = creative tension Requires selective investment Little room for error Still have to reduce operating costs as much as possible. To balance tension, businesses need excellent management abilities, customer insight, and flexible, responsive, lower-cost IT
While there are many things companies can do to achieve profitable growth, today IT is one of the most important. In fact, according to research by MIT CISR, firms that are IT Savvy are 20% more profitable than their competitors. This is because everything about business is becoming more digitized. There are five main characteristics of IT savvy companies: Senior management committed to using IT strategically IT is integrated into all aspects of the business Company has a culture of collaboration and of sharing data and business processes Employees are empowered with great systems and information Management learns from experience by embedding lessons of the past into its governance process But how do you get there?
This creates a mandate for CIOs
And it presents them w/ a seeming dilemma: To help businesses achieve profitable growth, IT has to become more operationally efficient AND enable agility, customer responsiveness and innovation. Many people think these two areas of focus are conflicting – that a leader (for example, a CIO) or an organization (for example, IT) can be good at one or the other but not both at the same time. They argue for a separation of operational IT and tech-enabled innovation. While that may be necessary in some companies, it’s certainly not an absolute.
oversimplified metaphor? illustrative nonetheless. Organizations with relatively immature IT may have trouble delivering both efficiency and innovation at the same time [ Play video clips] Video 1: http://www.youtube.com/watch?v=AqCYtFP3z98 [Stop video 1 at :35] This, sadly, is what most people think IT is capable of. Video 2: http://www.youtube.com/watch?v=b2cZVfhRaMc More mature organizations, however, can be much more versatile. [Pause at :27 … restart at :57 … stop at 1:33] She makes this look easy. The end game for CIOs for 2010 will be the ability to both run efficient operations AND help the company better understand what’s going on with customers and quickly innovate new products around that customer insight.
Smart CIOs are taking on this challenge
When it comes to efficiency, it’s time to make some tough calls. both need and opportunity are here now
According to various surveys, the average company still spends 70% of its IT dollars on non-discretionary fixed costs. Just think if you could shift an additional 20% of that to providing new capabilities – and make your core systems better at the same time. Consolidate, standardize, optimize Not only reduces fixed costs; reduces operating complexities, making it easier to respond quickly as business conditions change. And by reducing the number of computing components, CIOs can also improve service levels, because rather than having just a few people expert in each of hundreds of systems, the organization could have hundreds of people expert in just a few
The problem in many companies: IT is a mess. Over the years, companies have built up system upon system, feature upon feature, until their infrastructure looks like this. There’s useful stuff down here – the furnace, foundation, some tools. But most of it is rarely used and never will be. No one wants to give up their pet systems time to clean house Companies just can’t afford to have a dozen different ERPs anymore (or a dozen of any other fundamental system)
It’s not like CIOs don’t know this is a problem, but fixing IT, like laying any new infrastructure, takes money. And money is scarce.
There is competition for resources inside most organizations that lack good methods for deciding where to invest in IT. And the competition isn’t just one IT project against another, but all capital spending – is your company going to spend money on a new multi-million-dollar software package or a new warehouse or acquisition? Key CIO competencies for 2010 will include negotiating skills, demand management, portfolio management and developing more believable business cases.
Problem is: Even though IT Savvy firms love IT, in many companies the relationship between IT and business executives is still contentious, creating a need for books like this one. This has got to change.
Companies have to face up to reality: they can’t do everything To do what’s most important, business & IT leaders have to work together to prioritize IT projects and spending across the enterprise
Organizations that have had to dramatically cut their IT budgets have gotten very resourceful. SC Technical Colleges 30% cut, while facing greater demand than ever – people wanting to reskill after losing their jobs; 2 – 3 year waiting list for nursing school yet can’t increase fees In addition to traditional cost-cutting [e.g., consolidating 16 ERPs], innovating around service: distance learning, provide education to more people at lower cost
Cisco got radical when it held its Global Sales Meeting virtually this past year. [stats] [CLICK] Satisfaction scores for the sessions comparable to previous events 3 global Contact Centers, 24x7 technical monitoring & support >8,000 participants in group chat within the “Chat Zone”
>13,000 active players of the alternate reality game “The Threshold” (expected 7,000) YES, people missed seeing their colleagues in person, but at 10% of the cost, that’s a tradeoff more companies will make in 2010. To cut costs, CIOs are also testing the waters with Cloud computing, renegotiating – or seeking alternatives to – traditional licensing agreements, and bringing work back in house that they have paid others to do over the past 10 years. There’s a lot going on!
At the same time that IT is lowering its own costs and making the businesses more efficient, it has a critical role to play in most aspects of business innovation today.
To help their companies understand and take advantage of new opportunities, IS will have to reach out beyond its own walls like never before to: New and existing customers – global and extremely diverse Emerging markets Gen Y Business intelligence once again ranks in the top three of CIOs’ technology priorities this year. Experiment now w/new delivery and offerings
But IT’s role doesn’t stop at analytics. Just about every aspect of business is being transformed by information technology, from the very products companies sell to how they create, store, market and distribute them. ----------------- This is being accelerated by what Cisco calls hyper-connectivity. In a white paper called Hyperconnectivity and the Approaching Zettabyte Era, they describe how this trend is being fueled by four things: the growing penetration of high-speed broadband the expansion of digital screen surface area and resolution the proliferation of network-enabled devices the increases in the power and speed of computing devices. http://www.cisco.com/en/US/solutions/collateral/ns341/ns525/ns537/ns705/ns827/VNI_Hyperconnectivity_WP.html
The changes in the product world are astounding, with the mechanical becoming digital Products that you can drop on your foot are not only more information-enabled; in some cases, that is becoming more important to their differentiation than other attributes
That’s certainly what’s happening with cars. In this new Lexus, a joy stick has supplanted the stick shift
Cars were prominent at this year’s Consumer Electronics Show
In the future, Whirlpool will sell appliances that can communicate with the planned smart power grid to save energy
think about the data that gets collected when someone reads a book on a Kindle. what might Amazon – or the author or publisher – do with that information? how might that influence future products?
Increasingly, IT will be developing for a full-functioning internet-based mobile world Todd Pierce, Genentech, 30 apps, including SAP shopping cart [http://lundbergmedia.com]
Companies are just scratching the surface of what enterprise social networking can do for them. People connecting to each other for knowledge sharing and collaboration Employees tag themselves – and others can tag them too IBM’s system lets employees take a defined group and view the profile pages of the individual members. It creates mashups, maps of where people are – you can drill into a particular community or subject area and see who’s working in those areas. Networking diagram - who you know that knows somebody who knows somebody who knows something relevant useful if you’re looking for a subject matter expert or looking to influence someone you don’t have a direct relationship with Many other companies getting into this now. Sabretown Genepool Rspace Companies are finding that, in combination with unified communications tools and “presence,” social tools are a way to “collapse” the organization – to achieve the speed and knowledge sharing of a small organization on a large scale, and to create a sense of engagement and personal investment among employees. The great news is there are so many different tools available to do this, and the barriers to entry are low. IBM Lotus MS Sharepoint to… Jive SocialText http://www.socialnetworkingwatch.com/2009/01/
The question is no longer does IT matter… … how do you make it matter when everyone has access to the same tools? Competitive advantage comes from how well you use technology, and how quickly your business is able to respond to new opportunities
Last week at National Retail Federation conference http://www.fastforwardblog.com/2010/01/14/top-cios-say-social-networks-now-drive-innovation/
The CIOs at IT Savvy firms are not just running the engine room. They’re transforming their businesses and partnering to drive innovation Members of the CIO Executive Council developed this model for the current and future State of the CIO. 3 types of CIO (talk about three types) no one is just one thing [CLICK] to be valuable and relevant long term, CIOs MUST move to the right in terms of how they allocate time. The majority of their focus must shift toward business strategist activities. ADVANCE BUILD SLIDE. And they are. Almost twice the number of CIOs fell into the Business Strategist slice as did in 2008 For the third year in a row, the number of Business Strategist CIOs has increased. 2008 = 12% 2009 = 18% 2010 = 21% The three role types are defined as: Function Heads: These CIOs are primarily focused on activities that face the IT organization and are intended to achieve IT operational excellence. Transformational Leaders: These CIOs are primarily focused on creating change for their enterprise through close partnerships with business operations and cross-functional corporate departments. CIO leadership activities are centered more on process reengineering and automation, not just delivering the basic IT services. Business Strategists: These CIOs focus most of their attention on driving business strategy for competitive advantage, with a focus on external business issues, customers and markets.
It’s time to for CIOs to clean house and rebuild their technology infrastructure to support a more flexible, agile, lower-cost business operating model The only way to get things done is together. Companies need IS governance mechanisms, decision making models and operations that enable real partnership. In addition to shifting budget dollars to new business opportunities, CIOs have to shift their own attention – and that of their teams – to these efforts as well.