SlideShare a Scribd company logo
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS1
THE SOFTCHOICE INNOVATION REPORT 2018
FOUR NEW ROLES FOR CIOs
IN THE MODERN BUSINESS
In 2017, Softchoice’s Innovation Executive Forum traveled across North America, taking the pulse
of today’s front-line leaders of digital transformation. From St. John’s to Los Angeles, we visited
14 major cities, and met with over 120 top-level technology executives to discuss their priorities,
challenges, and experiences pushing forward change. Online, we hosted quarterly conference calls
with members and special guests, and published numerous whitepapers featuring insights from
organizations big and small.
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS

In this report, we have condensed 12 months of insights,
dialogue and reporting with our IEF community into a single,
clear and compelling vision for the future of IT.
Our goal was to define how today’s CIOs need to act and
prepare for the year ahead. In the process, we
unearthed multiple compelling ideas, which we were
able to group into four distinct strategies. Think of
them as profiles, or archetypes, of the kind of
technology leader you need to be to tackle the
challenges heading your way in 2018.
While each role is focused on different strategies and
out-comes in the IT world, they all have one thing in
common. No matter what kind of CIO you are, you need
to be able to drive business value. As one IEF member
put it at an event in 2017: “No matter what we do, it
always comes back to the mantra ‘Business value of IT.’”
FOUR NEW ROLES FOR CIOs
IN THE MODERN BUSINESS
THE TECHNOLOGY ORCHESTRATOR
Your business is taking part in a symphony of innovation.
You are the conductor.
THE PEOPLE’S CHAMPION
Technology doesn’t change your business. People do.
THE SECURITY MENTOR
The only thing to fear is fear, without action.
Don’t let that happen to your business.
THE DATA WHISPERER
Data doesn’t speak insights — unless you ask it to.
THE CIO’S NEW ROLE:
DRIVING THE BUSINESS WITH PEOPLE,
TECHNOLOGY, DATA AND SECURITY
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS3
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE TECHNOLOGY ORCHESTRATOR
“If electricity runs through it,
then you probably own it.”
IEF Member, Colorado, USA
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS4
THE CONTEXT
IT departments used to be seen as back-office maintenance workers, just “keeping the lights on.” Not anymore. Today, our
cloud-everywhere, mobile-first, digital world is putting technology in the driver’s seat across industries. As one IEF member
aptly put it: “We’re all technology companies now, who just happen to be in the business of ‘X’.”
As a result, the expectations and pressures on IT are higher than ever. Users expect mobility, anytime access and unfettered
experiences. Cloud and subscription services make it easy for anyone with a credit card to bring a new application (and a set
of risks) into the organization. The rise of the platform economy, and the disruption goliaths such as Amazon and Google are
changing the rules on how customers buy, every day. All of a sudden, every industry, no matter how old and successful, feels
they are on the chopping block.
BRIDGING TECHNOLOGY
AND THE BUSINESS
As a guest speaker said in one of our
conference calls: “The CIO needs to be
a bridge, connecting all the technolo-
gies, on premise, off premise, hybrid
and security, to fully enable the business
at all times.” In other words, IT’s job is
no longer to just build and fix things
that help the business run. They must
assemble the jigsaw puzzle of in-house
and cloud-delivered services and infra-
structure. From picking the right cloud
solution, to outsourcing support desk
and manual repetitive tasks, IT is in the
middle, ensuring each decision is opti-
mized for the business, well governed
and secure.
One IEF member pointed out that as IT
evolves, it can’t disregard its traditional
“back office” duties in the process. IT
must do both. “Thinking a digital officer
will run transformation while IT will do
the back-office stuff is dangerous. Not
just for the business, but IT folks, too.”
OPENING UP TO THE
PLATFORM ECONOMY
Our IEF events featured stories of
businesses such as restaurants losing
control of their customer experience
from hot new digital intermediaries
such as UberEATS. Meanwhile, tradi-
tional industries are being pushed to
compete in open online marketplac-
es to sell their services and products
alongside competitors (think airlines,
auto dealerships, even healthcare).
Today’s IT Leader is helping the busi-
ness find its place in these open eco-
systems, learning to embrace the new
battleground, and leverage the right
API’s and third-party services. This is a
far cry from traditional perspectives on
controlling the entire user experience
and building everything from scratch.
CLOSING SKILL GAPS
IN THE GIG ECONOMY
Cloud offers businesses much value,
but implementing it effectively demands
scarce and expensive talent. Instead
of spending time and money skilling
up internal resources, or trying to at-
tract specialized full time skills, mod-
ern IT leaders are leveraging more
effective strategies. For example, IEF
members are outsourcing key oper-
ational roles, and leveraging flexible
“gig economy” part time resources,
to fill gaps. “A big part of the strategy
is: ‘How do I get as much as possible
outsourced?’” said one IEF member.
The reality is that many of these skills
are not needed on a full time basis,
so the “gig” approach aligns well with
on-demand needs. Leaders are then
able to source the skills they need on
a project by project basis.
THE STRATEGIES
Amidst this chaos, IT leaders need to move beyond “just keeping the lights on” to become an orchestrator of digital
innovation. To do so, modern CIOs are brokering, and mediating the delivery of new solutions, while guiding the business
to develop new business models, close skills gaps and increase end-user adoption.
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS5
THE BUSINESS VALUE
In one of our more recent IEF events, our members
agreed that the time for “Cowboy IT” is over. CIOs must take
the lead in finding strategic, effective approaches for
straddling the wild west of digital disruption. Doing so has
plenty of pay-off.
Technology Orchestrators ensure IT resources are
focused on innovating what is core to the business,
outsourcing everything they can that isn’t. They also give
businesses gov-erned, secure and effective access to
economies of scale provided by cloud. It’s no coincidence
Hybrid IT is one of the fastest growing trends in 2018.
Establishing a mix of on and off-premise workloads is one of
the most lucrative, value-laden strategies a business can
pursue. And doing so will only be possible with the help of
a master orchestrator.
“Thinking a digital officer will run
transformation while IT will do the
back-office stuff is dangerous. Not
just for the business, but IT folks, too.”
NEXT
Guest Speaker, IEF Conference Call
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS6
THE PEOPLE’S CHAMPION
“Why can I do so many things with my home
technology, but when I come into the enterprise it has
to be difficult? Are we not paying attention?”
Guest Speaker, IEF Conference Call
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS7
GIVING CUSTOMERS AND
EMPLOYEES WHAT THEY WANT
No modern IT solution can survive if it isn’t created and
customized to meet the expectations of a modern digital
consumer. The new role of the CIO is about ensuring they
involve end-users, early and often, when planning new
solutions and technology changes. From agile develop-
ment, to design thinking, user feedback is the North Star
that directs major digital journeys.
CHANGE MANAGEMENT
AND REDUCING FRICTION
Our IEF members showed that change management is in-
creasingly becoming one of IT’s main responsibilities. Tech
leaders are now charged with putting together extensive
training, education and adoption plans. With changing de-
mographics, they must also ensure different service levels
are available in different formats catering to legacy and
new digital generations. Others argued the best form of
training is to simply build the best, most innovative prod-
ucts. No one needs a manual to learn how to use an app
like Uber. You shouldn’t need one for modern IT solutions,
either. “Everything we do is ultimately about reducing fric-
tion,” said one IEF technology leader.
THE CONTEXT
Something funny happened as the business world went more digital. It also became more human. Today, design thinking and
“customer-centric” philosophies span industries, from heavy machine manufacturers, to automobile makers, to home insurance
vendors. Meanwhile, digital natives have taken the workforce by storm. With them, an expectation for fluid, flexible and on-de-
mand working conditions.
People are at the center of all technological innovation. For a profession traditionally light on soft skills, user-friendliness and the
design-minded philosophies that have become so fundamental, today’s IT needs to embrace its role as the People’s Champion.
Or else, their technology project risks failure from an adoption and usage standpoint.
THE STRATEGIES
From understanding customer and employee needs, to fostering more innovative ideas, IT has a
crucial role to play in unleashing the potential of people power at every step of the digital transformation.
CREATING ENVIRONMENTS
FOR INNOVATION
Good ideas come from people — people with the
right tools, freedom and responsibility, that is. Modern
CIOs are finding success by establishing the environment
where good ideas can flourish. Our IEF participants
shared ex-amples of setting up internal “skunkworks”
to carve out time to work on innovative ideas, and
establishing working groups dedicated solely to thinking
about how the busi-ness must innovate to stay ahead.
DIGITAL ETHICS
From Equifax’s hack and poor response, to Uber’s embat-
tled ex-CEO and privacy fouls, it’s quite clear that a com-
pany’s reputation and trust are just as valuable — if not
more — than the products or services they offer. Modern IT
leaders must help businesses adequately protect consum-
ers, foster trust and avoid catastrophe. Ethics are tough to
navigate. And the effects of technology are hard to
predict. Modern CIOs must do their best to provide
leadership in digital ethics, and ensure precautions are
taken.
“Throughout my career, I’ve been taught to put people first
— and the profits and products will follow.”
Guest Speaker, IEF Conference Call
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS8
THE BUSINESS VALUE
One guest speaker at an IEF conference call summed it up
best: “Throughout my career, I’ve been taught to put people
first — and the profits and products will follow.”
User experience, adoption and personalization aren’t just
buzz words. They are the essence of what good technology is
all about. With it, comes a faster return on investment, proven
value to the business and end users, and the innovative ideas
needed for businesses to thrive and evolve in turbulent times.
“Every week, customer
expectations are rising, and we
need to be able to meet those,
to make their lives a little easier.”
IEF Member, Washington, USA
NEXT
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS9
THE SECURITY MENTOR:
“There’s no such thing
as 100% secure.”
IEF Member, Washington, USA
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS10
THE CONTEXT
Firewalls alone are no longer enough. IT leaders are forced to operate in a world where hacking has become big business and
the tools to do it are cheaply available for up-and-coming criminals. From our discussions, it was evident that virtually all of our
IEF members have suffered ransomware attempts. If you are reading this, chances are your organization has too.
This rise in advanced threats has caused a change of perspective in the security industry. It’s no longer reasonable to try and
prevent all attacks. “There’s no such thing as 100% secure,” said one IEF member, a typical refrain we heard repeated, all year.
Meanwhile, IT leaders continue to struggle to find a budget for all their security requirements, and are left with sleepless nights,
worrying about what could go wrong if things don’t change soon.
PROVE THE RISK,
CELEBRATE WINS
Modern CIOs are finding success by
focusing on educating executives on
recent trends as well as raising the
alarm on gaps in their security posture.
They point to real life examples in the
news, as well as conduct concrete gap
analyses to position the security prob-
lem in terms the business can’t ignore.
“Never put a good crisis to waste,” was
another common saying during our IEF
discussions in 2017.
Even when security budgets are in-
creased, IT leaders must continue to
prove its value to the business, and
frequently report on how much dam-
ages were avoided, or embarrass-
ment saved, by the investments the
business made.
BEYOND PREVENTION WITH
MULTIPLE LAYERS AND INTELLIGENCE
“We grew up in era of protection. It’s
now about detection; being able to
monitor the end-users, the traffic and
the devices in your environment.” That
was the advice we received from a Se-
curity Leader during an IEF Spotlight
Interview. For CIO leaders today, new
security investments and tactics are
needed at multiple levels, from the data
center, to the network, to the multiple
devices and users operating on the
edge, such as phones, internet-con-
nected technologies and your neigh-
borhood cafe WiFi.
New CIOs are also adding machine
intelligence, expert crowdsourcing and
automation to combat sophisticat-
ed security threats proactively, and at
speed. “The ability of cloud providers
to pull from global resources, and do
global device monitoring and analytics
is huge. It’s all about leveraging that
scale,” said one IEF member.
END-USER PREPARATION,
TRAINING AND EDUCATION
The most dangerous threat to your
organization isn’t malware or hackers.
It’s that complex, carbon-based life-
form that sits between the keyboard
and the office chair. Your users.
No matter how advanced your se-
curity strategy, you can never avoid
human error completely. As such,
today’s Security Mentor CIO is ded-
icated to setting employees up for
success and mitigating risk. Intensive
user education, testing and social
pressure (in the form of gaming, and
sometime shaming) are common ex-
amples of how IEF leaders are deal-
ing with their people problem.
THE STRATEGIES
Modern CIOs know their security woes cannot be completed without the full support and adoption of both leadership and
end-users. They are also turning to new approaches, focusing on detection, multiple layers of defense, and cloud intelligence.
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS11
THE BUSINESS VALUE
The whole point of Security mentorship is about proving
security has its own inherent business value. A secure
organization avoids expensive catastrophes, such as the
loss of data, consumer trust and often hefty fees. Mean-
while, trust and good data stewardship aren’t just prudent
for today’s businesses. They are table-stakes. If you can’t
protect your data, you can’t run a business in the 21st
century — at least not for very long.
“Never put a good
crisis to waste.”
IEF Member, New York City, USA
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS12
THE DATA WHISPERER
“A lot of what we have, I call business ‘information.’
The intelligence part simply isn’t there yet.”
IEF Member, Nova Scotia, Canada
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS13
THE CONTEXT
Big Data and the cloud were just the beginning. Next up is the promise of artificial intelligence, automation and personalization.
Businesses are past the point of wondering if these technologies are worth pursuing — asking only how to do it right, and
when to get started.
Yet, as data becomes cheaper to create and store, and disruptive technologies enter popular use, complexities are on the
rise for IT and the business.
ASKING THE
RIGHT QUESTIONS
Modern CIOs realize the most import-
ant part of data is the insight it drives
to the business. Collecting mountains
of transactional and market information
means nothing unless the business is
able to use that data to drive decisions.
New IT leaders are focused on helping
shape those conversations with data,
pushing the business to ask the right
questions. They treat data as a strate-
gic means for finding insight, not a
valuable resource on its own. Data
has the power to tell a shop keeper
where to display the beer, or how to
optimize a grocery store layout. But it
will only talk if you ask it to.
KNOWING WHEN
TO SAY WHEN
Modern IT leaders also prevent turning
data warehouses into data swamps
by reducing and filtering the kinds of
data they collect. By defining up-front
if the data has a business value, they
make productive choices on what is
stored and what is scrapped. Mean-
while, consumers understand mar-
keters use personal data to improve
services — but there is a point where
you cross into “creepy” territory if your
business is collecting too much info.
PUTTING AI AND
AUTOMATION INTO ACTION
Big Data might seem like old news —
but artificial intelligence and automa-
tion are reaching new levels of
hype. Modern CIOs understand the
importance of treating these emerging
tech-nologies in the same way they
handle data. First, they define its
value to the business. From there
they set out on finding practical use
cases to prove the value these
solutions offer. Today’s CIOs are
active in finding low-hanging fruit for
automation, artificial intelligence
and new customer experiences such
as chatbots and voice UI.
THE STRATEGIES
A new role for the CIO is needed here — the Data Whisperer. This leadership style challenges the organization to focus
on finding insight and aligning data to business goals. It also pushes the business to adopt emerging technologies — such
as A.I. — in meaningful, governed and predictable ways.
“We all have all this data. The question is
‘how do you find a revenue stream in it?’”
IEF Member, Newfoundland and Labrador, Canada
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
THE SOFTCHOICE INNOVATION REPORT 2018:
FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS14
THE BUSINESS VALUE
When data is asked to talk, it can tell a wonderful story and
unveil new business models and opportunities. Clearly, there
is value in asking these questions, and doing more with
the insights your data has to offer. As one IEF member
said: “There is a ton of unstructured data being created in
our business — and there is gold in all of that. We need to
uncover it.”
Staying ahead of the competition, and avoiding intermedi-
ation by scrappy start-ups is just one key business value
offered by the New CIO. Concrete costs savings on storage,
reduced risk of exposure and an ongoing optimization of
new products and services are a few others.
“Analytics is key for us. In a very
competitive world, that’s our
leverage. That’s our advantage.”
IEF Member, Washington, USA
THETECHNOLOGYORCHESTRATOR

THEPEOPLE’SCHAMPION

THESECURITYMENTOR

THEDATAWHISPERER
CONCLUSION
In 2017, we traveled the continent, learning what it takes to be a CIO in
the modern digital world.
The insights we gathered revealed there wasn’t a single answer — but
several. Modern IT leaders need to straddle numerous challenges and
opportunities, including new technologies, end-user experiences,
advanced security and data stewardship.
TIP OF THE TONGUE, TOP OF MIND
Every time we met IT leaders during our IEF events in 2017, we took notes
— and lots of them!
As we put together this year-end report on the trends we expect in 2018,
we assembled all our post-event summaries and notes into a single Word
document, and pasted all that text into an online word generator. After
automatically scrubbing irrelevant and redundant terms, the picture that
emerged was stunning. It aligned perfectly to what we had on the tip of
our tongues all along:
At the center of this word cloud, and the world of technology leaders by
extension, is the big, unavoidable term “business.” Call it the center of
gravity, the point at which everything else relates to and merges. Orbiting
this central point of our technological solar system are four other terms
that are clearly larger than the others: technology, people, data and secu-
rity. Beyond these, a chaotic mesh of terms such as disruption, change,
customer and work.
This picture is worth far more than the thousands of words used to create
it. It provides a simple diagram, a map, for the way modern IT leaders act
today in order to get their jobs done.
IT leaders today are primarily responsible for adding value to the
business. But they do so in four distinct modes of action. They are
The Technology Orchestrators, putting together the jigsaw puzzle of
chaos and tech for maximum results. They are People’s Champions,
putting end users front and center with every design and technological
decision. They are Security Mentors, providing caution and guidance
to executives and end-users alike. And they are Data Whisperers,
unlocking the hidden value of data and taking practical steps to take their
business “into the new.”
For more IEF thought leadership,
follow @Softchoice on Twitter or visit
www.softchoice.com/ief

More Related Content

What's hot

Data Driven Communities in Australia: The Power and Potential of Analytics
Data Driven Communities in Australia: The Power and Potential of AnalyticsData Driven Communities in Australia: The Power and Potential of Analytics
Data Driven Communities in Australia: The Power and Potential of Analytics
accenture
 
Data Driven Communities in the United States
Data Driven Communities in the United StatesData Driven Communities in the United States
Data Driven Communities in the United States
accenture
 
Cloud adoption in utility industry 2016
Cloud adoption in utility industry 2016Cloud adoption in utility industry 2016
Cloud adoption in utility industry 2016
Stephen Heron
 
HEALTHCARE, THE CLOUD, AND ITS SECURITY
HEALTHCARE, THE CLOUD, AND ITS SECURITYHEALTHCARE, THE CLOUD, AND ITS SECURITY
HEALTHCARE, THE CLOUD, AND ITS SECURITY
SilverlineCRM
 
Journey to Cloud - Enabling the Digital Enterprise - Accenture
Journey to Cloud - Enabling the Digital Enterprise - AccentureJourney to Cloud - Enabling the Digital Enterprise - Accenture
Journey to Cloud - Enabling the Digital Enterprise - Accenture
Amazon Web Services
 
Unfolding the next growth chapter in the Middle East
Unfolding the next growth chapter in the Middle East Unfolding the next growth chapter in the Middle East
Unfolding the next growth chapter in the Middle East
Accenture Middle East
 
Applying Lean for information security operations centre
Applying Lean for information security operations centreApplying Lean for information security operations centre
Applying Lean for information security operations centre
Naushad Rajani. - CISA, CISSP, CCSP, PMP, DCPP (Privacy)
 
Case Study: STI Avoids Millions in IT Costs with EarthLink Cloud Workspace™
Case Study: STI Avoids Millions in IT Costs with EarthLink Cloud Workspace™Case Study: STI Avoids Millions in IT Costs with EarthLink Cloud Workspace™
Case Study: STI Avoids Millions in IT Costs with EarthLink Cloud Workspace™
EarthLink Business
 
Boost your AIQ: Transforming to an AI Business
Boost your AIQ: Transforming to an AI BusinessBoost your AIQ: Transforming to an AI Business
Boost your AIQ: Transforming to an AI Business
accenture
 
Blair christie global editors conf 12.9.14 final
Blair christie global editors conf 12.9.14 finalBlair christie global editors conf 12.9.14 final
Blair christie global editors conf 12.9.14 final
Marc Musgrove
 
Predictive Enterprise Strategic Overview
Predictive Enterprise Strategic OverviewPredictive Enterprise Strategic Overview
Predictive Enterprise Strategic Overview
Steven Gorenbergh
 
Accenture On Soa And Cloud
Accenture On Soa And CloudAccenture On Soa And Cloud
Accenture On Soa And Cloud
GovCloud Network
 
New world software sitefinity presentation
New world software sitefinity presentationNew world software sitefinity presentation
New world software sitefinity presentation
chandrasekhar buddha
 
Io t a_de_techgigwebinar_04nov2016
Io t a_de_techgigwebinar_04nov2016Io t a_de_techgigwebinar_04nov2016
Io t a_de_techgigwebinar_04nov2016
Dr. Aloknath De
 
MongoDB World 2019: Data Digital Decoupling
MongoDB World 2019: Data Digital DecouplingMongoDB World 2019: Data Digital Decoupling
MongoDB World 2019: Data Digital Decoupling
MongoDB
 
Clinical Services and Technology
Clinical Services and TechnologyClinical Services and Technology
Clinical Services and Technology
accenture
 
Html5 workshop part 1
Html5 workshop part 1Html5 workshop part 1
Html5 workshop part 1
NAILBITER
 
Simplifying Network Ops for the New Era of IT
Simplifying Network Ops for the New Era of ITSimplifying Network Ops for the New Era of IT
Simplifying Network Ops for the New Era of IT
Natalie Andrusyk
 
Hot joe 24-online excerpt
Hot joe 24-online excerptHot joe 24-online excerpt
Hot joe 24-online excerpt
Jef Lacson
 
TOP 10 Reasons to Make Peak 10 Your Cloud Provider of Choice
TOP 10 Reasons to Make Peak 10 Your Cloud Provider of ChoiceTOP 10 Reasons to Make Peak 10 Your Cloud Provider of Choice
TOP 10 Reasons to Make Peak 10 Your Cloud Provider of Choice
Peak 10
 

What's hot (20)

Data Driven Communities in Australia: The Power and Potential of Analytics
Data Driven Communities in Australia: The Power and Potential of AnalyticsData Driven Communities in Australia: The Power and Potential of Analytics
Data Driven Communities in Australia: The Power and Potential of Analytics
 
Data Driven Communities in the United States
Data Driven Communities in the United StatesData Driven Communities in the United States
Data Driven Communities in the United States
 
Cloud adoption in utility industry 2016
Cloud adoption in utility industry 2016Cloud adoption in utility industry 2016
Cloud adoption in utility industry 2016
 
HEALTHCARE, THE CLOUD, AND ITS SECURITY
HEALTHCARE, THE CLOUD, AND ITS SECURITYHEALTHCARE, THE CLOUD, AND ITS SECURITY
HEALTHCARE, THE CLOUD, AND ITS SECURITY
 
Journey to Cloud - Enabling the Digital Enterprise - Accenture
Journey to Cloud - Enabling the Digital Enterprise - AccentureJourney to Cloud - Enabling the Digital Enterprise - Accenture
Journey to Cloud - Enabling the Digital Enterprise - Accenture
 
Unfolding the next growth chapter in the Middle East
Unfolding the next growth chapter in the Middle East Unfolding the next growth chapter in the Middle East
Unfolding the next growth chapter in the Middle East
 
Applying Lean for information security operations centre
Applying Lean for information security operations centreApplying Lean for information security operations centre
Applying Lean for information security operations centre
 
Case Study: STI Avoids Millions in IT Costs with EarthLink Cloud Workspace™
Case Study: STI Avoids Millions in IT Costs with EarthLink Cloud Workspace™Case Study: STI Avoids Millions in IT Costs with EarthLink Cloud Workspace™
Case Study: STI Avoids Millions in IT Costs with EarthLink Cloud Workspace™
 
Boost your AIQ: Transforming to an AI Business
Boost your AIQ: Transforming to an AI BusinessBoost your AIQ: Transforming to an AI Business
Boost your AIQ: Transforming to an AI Business
 
Blair christie global editors conf 12.9.14 final
Blair christie global editors conf 12.9.14 finalBlair christie global editors conf 12.9.14 final
Blair christie global editors conf 12.9.14 final
 
Predictive Enterprise Strategic Overview
Predictive Enterprise Strategic OverviewPredictive Enterprise Strategic Overview
Predictive Enterprise Strategic Overview
 
Accenture On Soa And Cloud
Accenture On Soa And CloudAccenture On Soa And Cloud
Accenture On Soa And Cloud
 
New world software sitefinity presentation
New world software sitefinity presentationNew world software sitefinity presentation
New world software sitefinity presentation
 
Io t a_de_techgigwebinar_04nov2016
Io t a_de_techgigwebinar_04nov2016Io t a_de_techgigwebinar_04nov2016
Io t a_de_techgigwebinar_04nov2016
 
MongoDB World 2019: Data Digital Decoupling
MongoDB World 2019: Data Digital DecouplingMongoDB World 2019: Data Digital Decoupling
MongoDB World 2019: Data Digital Decoupling
 
Clinical Services and Technology
Clinical Services and TechnologyClinical Services and Technology
Clinical Services and Technology
 
Html5 workshop part 1
Html5 workshop part 1Html5 workshop part 1
Html5 workshop part 1
 
Simplifying Network Ops for the New Era of IT
Simplifying Network Ops for the New Era of ITSimplifying Network Ops for the New Era of IT
Simplifying Network Ops for the New Era of IT
 
Hot joe 24-online excerpt
Hot joe 24-online excerptHot joe 24-online excerpt
Hot joe 24-online excerpt
 
TOP 10 Reasons to Make Peak 10 Your Cloud Provider of Choice
TOP 10 Reasons to Make Peak 10 Your Cloud Provider of ChoiceTOP 10 Reasons to Make Peak 10 Your Cloud Provider of Choice
TOP 10 Reasons to Make Peak 10 Your Cloud Provider of Choice
 

Similar to The Softchoice Innovation Report 2018: Four New Roles For CIOS In The Modern Business

What CEOs Really Want From CIOs of today (2).pdf
What CEOs Really Want From CIOs of today (2).pdfWhat CEOs Really Want From CIOs of today (2).pdf
What CEOs Really Want From CIOs of today (2).pdf
Digital Devices LTD: Top B2B IT Reseller in UK | Digital Devices
 
IT From boring to sexy
IT From boring to sexyIT From boring to sexy
IT From boring to sexy
Gunnar Menzel
 
Delivering on the Promise of Digital Transformation
Delivering on the Promise of Digital TransformationDelivering on the Promise of Digital Transformation
Delivering on the Promise of Digital Transformation
BMC Software
 
The_BT_CIO_report_2016_the_digital_CIO
The_BT_CIO_report_2016_the_digital_CIOThe_BT_CIO_report_2016_the_digital_CIO
The_BT_CIO_report_2016_the_digital_CIO
Glenn Mommens
 
Putting People At The Heart Of The Digital Transformation
Putting People At The Heart Of The Digital TransformationPutting People At The Heart Of The Digital Transformation
Putting People At The Heart Of The Digital Transformation
Bruno A. Bonechi
 
Leveraging Design Thinking for Value Enhancement of Digital Transformation
Leveraging Design Thinking for Value Enhancement of  Digital Transformation Leveraging Design Thinking for Value Enhancement of  Digital Transformation
Leveraging Design Thinking for Value Enhancement of Digital Transformation
Innomantra
 
5 learnings from business and technology leaders
5 learnings from business and technology leaders5 learnings from business and technology leaders
5 learnings from business and technology leaders
Spark Digital
 
Digital Transformation in Manufacturing - A Whitepaper by RapidValue Solutions
Digital Transformation in Manufacturing - A Whitepaper by RapidValue SolutionsDigital Transformation in Manufacturing - A Whitepaper by RapidValue Solutions
Digital Transformation in Manufacturing - A Whitepaper by RapidValue Solutions
RapidValue
 
Gartner Symposium 2015 - Brochure
Gartner Symposium 2015 - BrochureGartner Symposium 2015 - Brochure
Gartner Symposium 2015 - Brochure
Paul Woudstra
 
185_Info_Tech_Research_Group___2019_CIO_Trend_Report.pptx
185_Info_Tech_Research_Group___2019_CIO_Trend_Report.pptx185_Info_Tech_Research_Group___2019_CIO_Trend_Report.pptx
185_Info_Tech_Research_Group___2019_CIO_Trend_Report.pptx
MaheshPatil527151
 
Visionary IT - Perspectives on the Modern IT Organization
Visionary IT - Perspectives on the Modern IT OrganizationVisionary IT - Perspectives on the Modern IT Organization
Visionary IT - Perspectives on the Modern IT Organization
Alastair Davies
 
The Key to Going Digital: Think People
The Key to Going Digital: Think PeopleThe Key to Going Digital: Think People
The Key to Going Digital: Think People
Jennifer Stern
 
Manufacturing Forum 2016
Manufacturing Forum 2016Manufacturing Forum 2016
Grib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederne
Grib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederneGrib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederne
Grib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederne
Microsoft
 
BMC eBook
BMC eBookBMC eBook
BMC eBook
Gwen Kubec
 
IBM's CIO Study: Telecom Industry Executive Summary
IBM's CIO Study: Telecom Industry Executive SummaryIBM's CIO Study: Telecom Industry Executive Summary
IBM's CIO Study: Telecom Industry Executive Summary
IBMTelecom
 
The Ultimate Guide to Digital Transformation for CIOs.pdf
The Ultimate Guide to Digital Transformation for CIOs.pdfThe Ultimate Guide to Digital Transformation for CIOs.pdf
The Ultimate Guide to Digital Transformation for CIOs.pdf
Sparity1
 
A Guide to CIO Advisory Services
A Guide to CIO Advisory ServicesA Guide to CIO Advisory Services
A Guide to CIO Advisory Services
Wipfli LLP/Brittenford Systems Inc.
 
201605 R&P on Digitization
201605 R&P on Digitization201605 R&P on Digitization
201605 R&P on Digitization
Christoph Schroeter
 
Технологические тренды (deloitte 2017)
Технологические тренды (deloitte 2017)Технологические тренды (deloitte 2017)
Технологические тренды (deloitte 2017)
Victor Gridnev
 

Similar to The Softchoice Innovation Report 2018: Four New Roles For CIOS In The Modern Business (20)

What CEOs Really Want From CIOs of today (2).pdf
What CEOs Really Want From CIOs of today (2).pdfWhat CEOs Really Want From CIOs of today (2).pdf
What CEOs Really Want From CIOs of today (2).pdf
 
IT From boring to sexy
IT From boring to sexyIT From boring to sexy
IT From boring to sexy
 
Delivering on the Promise of Digital Transformation
Delivering on the Promise of Digital TransformationDelivering on the Promise of Digital Transformation
Delivering on the Promise of Digital Transformation
 
The_BT_CIO_report_2016_the_digital_CIO
The_BT_CIO_report_2016_the_digital_CIOThe_BT_CIO_report_2016_the_digital_CIO
The_BT_CIO_report_2016_the_digital_CIO
 
Putting People At The Heart Of The Digital Transformation
Putting People At The Heart Of The Digital TransformationPutting People At The Heart Of The Digital Transformation
Putting People At The Heart Of The Digital Transformation
 
Leveraging Design Thinking for Value Enhancement of Digital Transformation
Leveraging Design Thinking for Value Enhancement of  Digital Transformation Leveraging Design Thinking for Value Enhancement of  Digital Transformation
Leveraging Design Thinking for Value Enhancement of Digital Transformation
 
5 learnings from business and technology leaders
5 learnings from business and technology leaders5 learnings from business and technology leaders
5 learnings from business and technology leaders
 
Digital Transformation in Manufacturing - A Whitepaper by RapidValue Solutions
Digital Transformation in Manufacturing - A Whitepaper by RapidValue SolutionsDigital Transformation in Manufacturing - A Whitepaper by RapidValue Solutions
Digital Transformation in Manufacturing - A Whitepaper by RapidValue Solutions
 
Gartner Symposium 2015 - Brochure
Gartner Symposium 2015 - BrochureGartner Symposium 2015 - Brochure
Gartner Symposium 2015 - Brochure
 
185_Info_Tech_Research_Group___2019_CIO_Trend_Report.pptx
185_Info_Tech_Research_Group___2019_CIO_Trend_Report.pptx185_Info_Tech_Research_Group___2019_CIO_Trend_Report.pptx
185_Info_Tech_Research_Group___2019_CIO_Trend_Report.pptx
 
Visionary IT - Perspectives on the Modern IT Organization
Visionary IT - Perspectives on the Modern IT OrganizationVisionary IT - Perspectives on the Modern IT Organization
Visionary IT - Perspectives on the Modern IT Organization
 
The Key to Going Digital: Think People
The Key to Going Digital: Think PeopleThe Key to Going Digital: Think People
The Key to Going Digital: Think People
 
Manufacturing Forum 2016
Manufacturing Forum 2016Manufacturing Forum 2016
Manufacturing Forum 2016
 
Grib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederne
Grib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederneGrib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederne
Grib mulighederne med seneste IT trends- få Microsoft overblikket og nyhederne
 
BMC eBook
BMC eBookBMC eBook
BMC eBook
 
IBM's CIO Study: Telecom Industry Executive Summary
IBM's CIO Study: Telecom Industry Executive SummaryIBM's CIO Study: Telecom Industry Executive Summary
IBM's CIO Study: Telecom Industry Executive Summary
 
The Ultimate Guide to Digital Transformation for CIOs.pdf
The Ultimate Guide to Digital Transformation for CIOs.pdfThe Ultimate Guide to Digital Transformation for CIOs.pdf
The Ultimate Guide to Digital Transformation for CIOs.pdf
 
A Guide to CIO Advisory Services
A Guide to CIO Advisory ServicesA Guide to CIO Advisory Services
A Guide to CIO Advisory Services
 
201605 R&P on Digitization
201605 R&P on Digitization201605 R&P on Digitization
201605 R&P on Digitization
 
Технологические тренды (deloitte 2017)
Технологические тренды (deloitte 2017)Технологические тренды (deloitte 2017)
Технологические тренды (deloitte 2017)
 

More from Softchoice Corporation

Benchmarking IT Agility Final Report
Benchmarking IT Agility Final ReportBenchmarking IT Agility Final Report
Benchmarking IT Agility Final Report
Softchoice Corporation
 
Leveraging Office 365 Through Modern Licensing
Leveraging Office 365 Through Modern LicensingLeveraging Office 365 Through Modern Licensing
Leveraging Office 365 Through Modern Licensing
Softchoice Corporation
 
Leveraging Azure Through Modern Licensing
Leveraging Azure Through Modern LicensingLeveraging Azure Through Modern Licensing
Leveraging Azure Through Modern Licensing
Softchoice Corporation
 
Webinar: Azure backup and disaster recovery
Webinar: Azure backup and disaster recoveryWebinar: Azure backup and disaster recovery
Webinar: Azure backup and disaster recovery
Softchoice Corporation
 
Etude Softchoice: la collaboration en action
Etude Softchoice:  la collaboration en actionEtude Softchoice:  la collaboration en action
Etude Softchoice: la collaboration en action
Softchoice Corporation
 
Collaboration Unleashed: Softchoice Research Study 2017
Collaboration Unleashed: Softchoice Research Study 2017Collaboration Unleashed: Softchoice Research Study 2017
Collaboration Unleashed: Softchoice Research Study 2017
Softchoice Corporation
 
Webinar | Cloud PBX and Skype
Webinar | Cloud PBX and Skype Webinar | Cloud PBX and Skype
Webinar | Cloud PBX and Skype
Softchoice Corporation
 
Softchoice & Microsoft: Public Cloud Security Webinar
Softchoice & Microsoft: Public Cloud Security WebinarSoftchoice & Microsoft: Public Cloud Security Webinar
Softchoice & Microsoft: Public Cloud Security Webinar
Softchoice Corporation
 
Unleashing the Power of Office 365
Unleashing the Power of Office 365Unleashing the Power of Office 365
Unleashing the Power of Office 365
Softchoice Corporation
 
Azure cloud governance deck
Azure cloud governance deckAzure cloud governance deck
Azure cloud governance deck
Softchoice Corporation
 
Étude Softchoice. Favoriser l’innovation : les actes en disent plus long que ...
Étude Softchoice. Favoriser l’innovation : les actes en disent plus long que ...Étude Softchoice. Favoriser l’innovation : les actes en disent plus long que ...
Étude Softchoice. Favoriser l’innovation : les actes en disent plus long que ...
Softchoice Corporation
 
Softchoice Webinar: Virtual Whiteboard Session on Hybrid Cloud
Softchoice Webinar: Virtual Whiteboard Session on Hybrid Cloud Softchoice Webinar: Virtual Whiteboard Session on Hybrid Cloud
Softchoice Webinar: Virtual Whiteboard Session on Hybrid Cloud
Softchoice Corporation
 
Enabling Innovation: A 2017 Softchoice Research Study
Enabling Innovation: A 2017 Softchoice Research StudyEnabling Innovation: A 2017 Softchoice Research Study
Enabling Innovation: A 2017 Softchoice Research Study
Softchoice Corporation
 
Getting secure in a mobile-first world with EMS
Getting secure in a mobile-first world with EMSGetting secure in a mobile-first world with EMS
Getting secure in a mobile-first world with EMS
Softchoice Corporation
 
Effective Management of Azure through Operations Management Suite (OMS) Webinar
Effective Management of Azure through Operations Management Suite (OMS) WebinarEffective Management of Azure through Operations Management Suite (OMS) Webinar
Effective Management of Azure through Operations Management Suite (OMS) Webinar
Softchoice Corporation
 
Softchoice - Microsoft Office 365 - Discussing legal concerns and informatio...
Softchoice  - Microsoft Office 365 - Discussing legal concerns and informatio...Softchoice  - Microsoft Office 365 - Discussing legal concerns and informatio...
Softchoice - Microsoft Office 365 - Discussing legal concerns and informatio...
Softchoice Corporation
 
Improving Application Security With Azure
Improving Application Security With AzureImproving Application Security With Azure
Improving Application Security With Azure
Softchoice Corporation
 
Softchoice | Encore des imprudences dans le nuage
Softchoice | Encore des imprudences dans le nuageSoftchoice | Encore des imprudences dans le nuage
Softchoice | Encore des imprudences dans le nuage
Softchoice Corporation
 
Softchoice Discovery Series: Cloud Cost Governance
Softchoice Discovery Series: Cloud Cost GovernanceSoftchoice Discovery Series: Cloud Cost Governance
Softchoice Discovery Series: Cloud Cost Governance
Softchoice Corporation
 
Still Careless Users In The Cloud - Research Study
Still Careless Users In The Cloud - Research StudyStill Careless Users In The Cloud - Research Study
Still Careless Users In The Cloud - Research Study
Softchoice Corporation
 

More from Softchoice Corporation (20)

Benchmarking IT Agility Final Report
Benchmarking IT Agility Final ReportBenchmarking IT Agility Final Report
Benchmarking IT Agility Final Report
 
Leveraging Office 365 Through Modern Licensing
Leveraging Office 365 Through Modern LicensingLeveraging Office 365 Through Modern Licensing
Leveraging Office 365 Through Modern Licensing
 
Leveraging Azure Through Modern Licensing
Leveraging Azure Through Modern LicensingLeveraging Azure Through Modern Licensing
Leveraging Azure Through Modern Licensing
 
Webinar: Azure backup and disaster recovery
Webinar: Azure backup and disaster recoveryWebinar: Azure backup and disaster recovery
Webinar: Azure backup and disaster recovery
 
Etude Softchoice: la collaboration en action
Etude Softchoice:  la collaboration en actionEtude Softchoice:  la collaboration en action
Etude Softchoice: la collaboration en action
 
Collaboration Unleashed: Softchoice Research Study 2017
Collaboration Unleashed: Softchoice Research Study 2017Collaboration Unleashed: Softchoice Research Study 2017
Collaboration Unleashed: Softchoice Research Study 2017
 
Webinar | Cloud PBX and Skype
Webinar | Cloud PBX and Skype Webinar | Cloud PBX and Skype
Webinar | Cloud PBX and Skype
 
Softchoice & Microsoft: Public Cloud Security Webinar
Softchoice & Microsoft: Public Cloud Security WebinarSoftchoice & Microsoft: Public Cloud Security Webinar
Softchoice & Microsoft: Public Cloud Security Webinar
 
Unleashing the Power of Office 365
Unleashing the Power of Office 365Unleashing the Power of Office 365
Unleashing the Power of Office 365
 
Azure cloud governance deck
Azure cloud governance deckAzure cloud governance deck
Azure cloud governance deck
 
Étude Softchoice. Favoriser l’innovation : les actes en disent plus long que ...
Étude Softchoice. Favoriser l’innovation : les actes en disent plus long que ...Étude Softchoice. Favoriser l’innovation : les actes en disent plus long que ...
Étude Softchoice. Favoriser l’innovation : les actes en disent plus long que ...
 
Softchoice Webinar: Virtual Whiteboard Session on Hybrid Cloud
Softchoice Webinar: Virtual Whiteboard Session on Hybrid Cloud Softchoice Webinar: Virtual Whiteboard Session on Hybrid Cloud
Softchoice Webinar: Virtual Whiteboard Session on Hybrid Cloud
 
Enabling Innovation: A 2017 Softchoice Research Study
Enabling Innovation: A 2017 Softchoice Research StudyEnabling Innovation: A 2017 Softchoice Research Study
Enabling Innovation: A 2017 Softchoice Research Study
 
Getting secure in a mobile-first world with EMS
Getting secure in a mobile-first world with EMSGetting secure in a mobile-first world with EMS
Getting secure in a mobile-first world with EMS
 
Effective Management of Azure through Operations Management Suite (OMS) Webinar
Effective Management of Azure through Operations Management Suite (OMS) WebinarEffective Management of Azure through Operations Management Suite (OMS) Webinar
Effective Management of Azure through Operations Management Suite (OMS) Webinar
 
Softchoice - Microsoft Office 365 - Discussing legal concerns and informatio...
Softchoice  - Microsoft Office 365 - Discussing legal concerns and informatio...Softchoice  - Microsoft Office 365 - Discussing legal concerns and informatio...
Softchoice - Microsoft Office 365 - Discussing legal concerns and informatio...
 
Improving Application Security With Azure
Improving Application Security With AzureImproving Application Security With Azure
Improving Application Security With Azure
 
Softchoice | Encore des imprudences dans le nuage
Softchoice | Encore des imprudences dans le nuageSoftchoice | Encore des imprudences dans le nuage
Softchoice | Encore des imprudences dans le nuage
 
Softchoice Discovery Series: Cloud Cost Governance
Softchoice Discovery Series: Cloud Cost GovernanceSoftchoice Discovery Series: Cloud Cost Governance
Softchoice Discovery Series: Cloud Cost Governance
 
Still Careless Users In The Cloud - Research Study
Still Careless Users In The Cloud - Research StudyStill Careless Users In The Cloud - Research Study
Still Careless Users In The Cloud - Research Study
 

Recently uploaded

一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理
8p28uk6g
 
All the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/BozenAll the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/Bozen
Alberto Brandolini
 
Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024
stuwilson.co.uk
 
innovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptxinnovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptx
TulsiDhidhi1
 
Project Management Infographics . Power point projet
Project Management Infographics . Power point projetProject Management Infographics . Power point projet
Project Management Infographics . Power point projet
SAMIBENREJEB1
 
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
dsnow9802
 
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
ssuserf63bd7
 
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
Samirsinh Parmar
 
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Dr. Nazrul Islam
 
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
Rokibul Hasan
 
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Alexey Krivitsky
 

Recently uploaded (11)

一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理
 
All the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/BozenAll the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/Bozen
 
Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024
 
innovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptxinnovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptx
 
Project Management Infographics . Power point projet
Project Management Infographics . Power point projetProject Management Infographics . Power point projet
Project Management Infographics . Power point projet
 
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
 
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
 
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
 
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
 
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
 
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
 

The Softchoice Innovation Report 2018: Four New Roles For CIOS In The Modern Business

  • 1. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS1 THE SOFTCHOICE INNOVATION REPORT 2018 FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS In 2017, Softchoice’s Innovation Executive Forum traveled across North America, taking the pulse of today’s front-line leaders of digital transformation. From St. John’s to Los Angeles, we visited 14 major cities, and met with over 120 top-level technology executives to discuss their priorities, challenges, and experiences pushing forward change. Online, we hosted quarterly conference calls with members and special guests, and published numerous whitepapers featuring insights from organizations big and small.
  • 2. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS In this report, we have condensed 12 months of insights, dialogue and reporting with our IEF community into a single, clear and compelling vision for the future of IT. Our goal was to define how today’s CIOs need to act and prepare for the year ahead. In the process, we unearthed multiple compelling ideas, which we were able to group into four distinct strategies. Think of them as profiles, or archetypes, of the kind of technology leader you need to be to tackle the challenges heading your way in 2018. While each role is focused on different strategies and out-comes in the IT world, they all have one thing in common. No matter what kind of CIO you are, you need to be able to drive business value. As one IEF member put it at an event in 2017: “No matter what we do, it always comes back to the mantra ‘Business value of IT.’” FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS THE TECHNOLOGY ORCHESTRATOR Your business is taking part in a symphony of innovation. You are the conductor. THE PEOPLE’S CHAMPION Technology doesn’t change your business. People do. THE SECURITY MENTOR The only thing to fear is fear, without action. Don’t let that happen to your business. THE DATA WHISPERER Data doesn’t speak insights — unless you ask it to. THE CIO’S NEW ROLE: DRIVING THE BUSINESS WITH PEOPLE, TECHNOLOGY, DATA AND SECURITY
  • 3. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS3 THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER THE TECHNOLOGY ORCHESTRATOR “If electricity runs through it, then you probably own it.” IEF Member, Colorado, USA
  • 4. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS4 THE CONTEXT IT departments used to be seen as back-office maintenance workers, just “keeping the lights on.” Not anymore. Today, our cloud-everywhere, mobile-first, digital world is putting technology in the driver’s seat across industries. As one IEF member aptly put it: “We’re all technology companies now, who just happen to be in the business of ‘X’.” As a result, the expectations and pressures on IT are higher than ever. Users expect mobility, anytime access and unfettered experiences. Cloud and subscription services make it easy for anyone with a credit card to bring a new application (and a set of risks) into the organization. The rise of the platform economy, and the disruption goliaths such as Amazon and Google are changing the rules on how customers buy, every day. All of a sudden, every industry, no matter how old and successful, feels they are on the chopping block. BRIDGING TECHNOLOGY AND THE BUSINESS As a guest speaker said in one of our conference calls: “The CIO needs to be a bridge, connecting all the technolo- gies, on premise, off premise, hybrid and security, to fully enable the business at all times.” In other words, IT’s job is no longer to just build and fix things that help the business run. They must assemble the jigsaw puzzle of in-house and cloud-delivered services and infra- structure. From picking the right cloud solution, to outsourcing support desk and manual repetitive tasks, IT is in the middle, ensuring each decision is opti- mized for the business, well governed and secure. One IEF member pointed out that as IT evolves, it can’t disregard its traditional “back office” duties in the process. IT must do both. “Thinking a digital officer will run transformation while IT will do the back-office stuff is dangerous. Not just for the business, but IT folks, too.” OPENING UP TO THE PLATFORM ECONOMY Our IEF events featured stories of businesses such as restaurants losing control of their customer experience from hot new digital intermediaries such as UberEATS. Meanwhile, tradi- tional industries are being pushed to compete in open online marketplac- es to sell their services and products alongside competitors (think airlines, auto dealerships, even healthcare). Today’s IT Leader is helping the busi- ness find its place in these open eco- systems, learning to embrace the new battleground, and leverage the right API’s and third-party services. This is a far cry from traditional perspectives on controlling the entire user experience and building everything from scratch. CLOSING SKILL GAPS IN THE GIG ECONOMY Cloud offers businesses much value, but implementing it effectively demands scarce and expensive talent. Instead of spending time and money skilling up internal resources, or trying to at- tract specialized full time skills, mod- ern IT leaders are leveraging more effective strategies. For example, IEF members are outsourcing key oper- ational roles, and leveraging flexible “gig economy” part time resources, to fill gaps. “A big part of the strategy is: ‘How do I get as much as possible outsourced?’” said one IEF member. The reality is that many of these skills are not needed on a full time basis, so the “gig” approach aligns well with on-demand needs. Leaders are then able to source the skills they need on a project by project basis. THE STRATEGIES Amidst this chaos, IT leaders need to move beyond “just keeping the lights on” to become an orchestrator of digital innovation. To do so, modern CIOs are brokering, and mediating the delivery of new solutions, while guiding the business to develop new business models, close skills gaps and increase end-user adoption. THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 5. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS5 THE BUSINESS VALUE In one of our more recent IEF events, our members agreed that the time for “Cowboy IT” is over. CIOs must take the lead in finding strategic, effective approaches for straddling the wild west of digital disruption. Doing so has plenty of pay-off. Technology Orchestrators ensure IT resources are focused on innovating what is core to the business, outsourcing everything they can that isn’t. They also give businesses gov-erned, secure and effective access to economies of scale provided by cloud. It’s no coincidence Hybrid IT is one of the fastest growing trends in 2018. Establishing a mix of on and off-premise workloads is one of the most lucrative, value-laden strategies a business can pursue. And doing so will only be possible with the help of a master orchestrator. “Thinking a digital officer will run transformation while IT will do the back-office stuff is dangerous. Not just for the business, but IT folks, too.” NEXT Guest Speaker, IEF Conference Call THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 6. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS6 THE PEOPLE’S CHAMPION “Why can I do so many things with my home technology, but when I come into the enterprise it has to be difficult? Are we not paying attention?” Guest Speaker, IEF Conference Call THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 7. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS7 GIVING CUSTOMERS AND EMPLOYEES WHAT THEY WANT No modern IT solution can survive if it isn’t created and customized to meet the expectations of a modern digital consumer. The new role of the CIO is about ensuring they involve end-users, early and often, when planning new solutions and technology changes. From agile develop- ment, to design thinking, user feedback is the North Star that directs major digital journeys. CHANGE MANAGEMENT AND REDUCING FRICTION Our IEF members showed that change management is in- creasingly becoming one of IT’s main responsibilities. Tech leaders are now charged with putting together extensive training, education and adoption plans. With changing de- mographics, they must also ensure different service levels are available in different formats catering to legacy and new digital generations. Others argued the best form of training is to simply build the best, most innovative prod- ucts. No one needs a manual to learn how to use an app like Uber. You shouldn’t need one for modern IT solutions, either. “Everything we do is ultimately about reducing fric- tion,” said one IEF technology leader. THE CONTEXT Something funny happened as the business world went more digital. It also became more human. Today, design thinking and “customer-centric” philosophies span industries, from heavy machine manufacturers, to automobile makers, to home insurance vendors. Meanwhile, digital natives have taken the workforce by storm. With them, an expectation for fluid, flexible and on-de- mand working conditions. People are at the center of all technological innovation. For a profession traditionally light on soft skills, user-friendliness and the design-minded philosophies that have become so fundamental, today’s IT needs to embrace its role as the People’s Champion. Or else, their technology project risks failure from an adoption and usage standpoint. THE STRATEGIES From understanding customer and employee needs, to fostering more innovative ideas, IT has a crucial role to play in unleashing the potential of people power at every step of the digital transformation. CREATING ENVIRONMENTS FOR INNOVATION Good ideas come from people — people with the right tools, freedom and responsibility, that is. Modern CIOs are finding success by establishing the environment where good ideas can flourish. Our IEF participants shared ex-amples of setting up internal “skunkworks” to carve out time to work on innovative ideas, and establishing working groups dedicated solely to thinking about how the busi-ness must innovate to stay ahead. DIGITAL ETHICS From Equifax’s hack and poor response, to Uber’s embat- tled ex-CEO and privacy fouls, it’s quite clear that a com- pany’s reputation and trust are just as valuable — if not more — than the products or services they offer. Modern IT leaders must help businesses adequately protect consum- ers, foster trust and avoid catastrophe. Ethics are tough to navigate. And the effects of technology are hard to predict. Modern CIOs must do their best to provide leadership in digital ethics, and ensure precautions are taken. “Throughout my career, I’ve been taught to put people first — and the profits and products will follow.” Guest Speaker, IEF Conference Call THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 8. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS8 THE BUSINESS VALUE One guest speaker at an IEF conference call summed it up best: “Throughout my career, I’ve been taught to put people first — and the profits and products will follow.” User experience, adoption and personalization aren’t just buzz words. They are the essence of what good technology is all about. With it, comes a faster return on investment, proven value to the business and end users, and the innovative ideas needed for businesses to thrive and evolve in turbulent times. “Every week, customer expectations are rising, and we need to be able to meet those, to make their lives a little easier.” IEF Member, Washington, USA NEXT THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 9. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS9 THE SECURITY MENTOR: “There’s no such thing as 100% secure.” IEF Member, Washington, USA THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 10. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS10 THE CONTEXT Firewalls alone are no longer enough. IT leaders are forced to operate in a world where hacking has become big business and the tools to do it are cheaply available for up-and-coming criminals. From our discussions, it was evident that virtually all of our IEF members have suffered ransomware attempts. If you are reading this, chances are your organization has too. This rise in advanced threats has caused a change of perspective in the security industry. It’s no longer reasonable to try and prevent all attacks. “There’s no such thing as 100% secure,” said one IEF member, a typical refrain we heard repeated, all year. Meanwhile, IT leaders continue to struggle to find a budget for all their security requirements, and are left with sleepless nights, worrying about what could go wrong if things don’t change soon. PROVE THE RISK, CELEBRATE WINS Modern CIOs are finding success by focusing on educating executives on recent trends as well as raising the alarm on gaps in their security posture. They point to real life examples in the news, as well as conduct concrete gap analyses to position the security prob- lem in terms the business can’t ignore. “Never put a good crisis to waste,” was another common saying during our IEF discussions in 2017. Even when security budgets are in- creased, IT leaders must continue to prove its value to the business, and frequently report on how much dam- ages were avoided, or embarrass- ment saved, by the investments the business made. BEYOND PREVENTION WITH MULTIPLE LAYERS AND INTELLIGENCE “We grew up in era of protection. It’s now about detection; being able to monitor the end-users, the traffic and the devices in your environment.” That was the advice we received from a Se- curity Leader during an IEF Spotlight Interview. For CIO leaders today, new security investments and tactics are needed at multiple levels, from the data center, to the network, to the multiple devices and users operating on the edge, such as phones, internet-con- nected technologies and your neigh- borhood cafe WiFi. New CIOs are also adding machine intelligence, expert crowdsourcing and automation to combat sophisticat- ed security threats proactively, and at speed. “The ability of cloud providers to pull from global resources, and do global device monitoring and analytics is huge. It’s all about leveraging that scale,” said one IEF member. END-USER PREPARATION, TRAINING AND EDUCATION The most dangerous threat to your organization isn’t malware or hackers. It’s that complex, carbon-based life- form that sits between the keyboard and the office chair. Your users. No matter how advanced your se- curity strategy, you can never avoid human error completely. As such, today’s Security Mentor CIO is ded- icated to setting employees up for success and mitigating risk. Intensive user education, testing and social pressure (in the form of gaming, and sometime shaming) are common ex- amples of how IEF leaders are deal- ing with their people problem. THE STRATEGIES Modern CIOs know their security woes cannot be completed without the full support and adoption of both leadership and end-users. They are also turning to new approaches, focusing on detection, multiple layers of defense, and cloud intelligence. THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 11. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS11 THE BUSINESS VALUE The whole point of Security mentorship is about proving security has its own inherent business value. A secure organization avoids expensive catastrophes, such as the loss of data, consumer trust and often hefty fees. Mean- while, trust and good data stewardship aren’t just prudent for today’s businesses. They are table-stakes. If you can’t protect your data, you can’t run a business in the 21st century — at least not for very long. “Never put a good crisis to waste.” IEF Member, New York City, USA THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 12. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS12 THE DATA WHISPERER “A lot of what we have, I call business ‘information.’ The intelligence part simply isn’t there yet.” IEF Member, Nova Scotia, Canada THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 13. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS13 THE CONTEXT Big Data and the cloud were just the beginning. Next up is the promise of artificial intelligence, automation and personalization. Businesses are past the point of wondering if these technologies are worth pursuing — asking only how to do it right, and when to get started. Yet, as data becomes cheaper to create and store, and disruptive technologies enter popular use, complexities are on the rise for IT and the business. ASKING THE RIGHT QUESTIONS Modern CIOs realize the most import- ant part of data is the insight it drives to the business. Collecting mountains of transactional and market information means nothing unless the business is able to use that data to drive decisions. New IT leaders are focused on helping shape those conversations with data, pushing the business to ask the right questions. They treat data as a strate- gic means for finding insight, not a valuable resource on its own. Data has the power to tell a shop keeper where to display the beer, or how to optimize a grocery store layout. But it will only talk if you ask it to. KNOWING WHEN TO SAY WHEN Modern IT leaders also prevent turning data warehouses into data swamps by reducing and filtering the kinds of data they collect. By defining up-front if the data has a business value, they make productive choices on what is stored and what is scrapped. Mean- while, consumers understand mar- keters use personal data to improve services — but there is a point where you cross into “creepy” territory if your business is collecting too much info. PUTTING AI AND AUTOMATION INTO ACTION Big Data might seem like old news — but artificial intelligence and automa- tion are reaching new levels of hype. Modern CIOs understand the importance of treating these emerging tech-nologies in the same way they handle data. First, they define its value to the business. From there they set out on finding practical use cases to prove the value these solutions offer. Today’s CIOs are active in finding low-hanging fruit for automation, artificial intelligence and new customer experiences such as chatbots and voice UI. THE STRATEGIES A new role for the CIO is needed here — the Data Whisperer. This leadership style challenges the organization to focus on finding insight and aligning data to business goals. It also pushes the business to adopt emerging technologies — such as A.I. — in meaningful, governed and predictable ways. “We all have all this data. The question is ‘how do you find a revenue stream in it?’” IEF Member, Newfoundland and Labrador, Canada THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 14. THE SOFTCHOICE INNOVATION REPORT 2018: FOUR NEW ROLES FOR CIOs IN THE MODERN BUSINESS14 THE BUSINESS VALUE When data is asked to talk, it can tell a wonderful story and unveil new business models and opportunities. Clearly, there is value in asking these questions, and doing more with the insights your data has to offer. As one IEF member said: “There is a ton of unstructured data being created in our business — and there is gold in all of that. We need to uncover it.” Staying ahead of the competition, and avoiding intermedi- ation by scrappy start-ups is just one key business value offered by the New CIO. Concrete costs savings on storage, reduced risk of exposure and an ongoing optimization of new products and services are a few others. “Analytics is key for us. In a very competitive world, that’s our leverage. That’s our advantage.” IEF Member, Washington, USA THETECHNOLOGYORCHESTRATOR THEPEOPLE’SCHAMPION THESECURITYMENTOR THEDATAWHISPERER
  • 15. CONCLUSION In 2017, we traveled the continent, learning what it takes to be a CIO in the modern digital world. The insights we gathered revealed there wasn’t a single answer — but several. Modern IT leaders need to straddle numerous challenges and opportunities, including new technologies, end-user experiences, advanced security and data stewardship. TIP OF THE TONGUE, TOP OF MIND Every time we met IT leaders during our IEF events in 2017, we took notes — and lots of them! As we put together this year-end report on the trends we expect in 2018, we assembled all our post-event summaries and notes into a single Word document, and pasted all that text into an online word generator. After automatically scrubbing irrelevant and redundant terms, the picture that emerged was stunning. It aligned perfectly to what we had on the tip of our tongues all along: At the center of this word cloud, and the world of technology leaders by extension, is the big, unavoidable term “business.” Call it the center of gravity, the point at which everything else relates to and merges. Orbiting this central point of our technological solar system are four other terms that are clearly larger than the others: technology, people, data and secu- rity. Beyond these, a chaotic mesh of terms such as disruption, change, customer and work. This picture is worth far more than the thousands of words used to create it. It provides a simple diagram, a map, for the way modern IT leaders act today in order to get their jobs done. IT leaders today are primarily responsible for adding value to the business. But they do so in four distinct modes of action. They are The Technology Orchestrators, putting together the jigsaw puzzle of chaos and tech for maximum results. They are People’s Champions, putting end users front and center with every design and technological decision. They are Security Mentors, providing caution and guidance to executives and end-users alike. And they are Data Whisperers, unlocking the hidden value of data and taking practical steps to take their business “into the new.” For more IEF thought leadership, follow @Softchoice on Twitter or visit www.softchoice.com/ief