Mike Ciliska Combination Resume 2016 v3
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Mike Ciliska has over 20 years of experience in retail management, sales, customer service, and call center operations. He has a proven track record of improving sales and profitability through strategic employee training and operational processes. His past roles include management positions at Future Shop, Millennium Teleservices, and Home Building Center where he consistently met or exceeded sales goals and led teams to success. Ciliska holds relevant certifications and education in retail management, health and safety, and first aid.
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Muhammad Naveed is a sales and customer service professional based in Sharjah, UAE seeking a new opportunity. He has over 5 years of experience in telemarketing, business development and account management. His past roles include promoting Philips phones, selling used electronics, and managing teams to provide home services in Canada. Naveed is proficient in English, customer service, and MS Office applications. He aims to leverage his communication skills and success turning cold calls into sales in a new challenging role.
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Pedro Pereira Da Silva has over 20 years of experience in business management for the hospitality and oil and gas industries. He has a proven track record of meeting financial targets, developing strategies, managing large teams, and ensuring compliance with health and safety standards. His most recent role was as Senior Operations Manager for Pride by Churchill in London, where he was responsible for developing new business, contract management, and improving operational efficiency. Pedro holds a Bachelor's Degree in Business Management and is fluent in English, Portuguese, and Spanish.
SAM RICHARDS Curriculum Vitae1
Sam Richards is a client services manager with over 15 years of experience in customer service and sales management roles. He has a proven track record of exceeding sales targets and improving customer satisfaction. Currently he manages a portfolio of clients for Tangoe Europe, ensuring their telecom needs are met. Prior to this he held various management positions with Phones 4U, Nuffield Health, and retailers, demonstrating strong leadership and the ability to build relationships.
grace-silney_revised-resume
This resume is for Grace Silney, a seasoned retail manager with over 15 years of experience managing retail stores. She has a proven track record of improving sales, profitability, and customer satisfaction through her leadership and operational expertise. Her core strengths include team building, operations management, inventory control, data analysis, cost reduction, customer service, and staff training. She is currently seeking a retail management position where she can utilize her skills in sales, marketing, problem-solving, and relationship management.
Grace silney revised-resume
This resume is for Grace Silney, a seasoned retail manager with over 15 years of experience managing retail stores. She has a proven track record of combining sales, marketing, and business practices to position retailers for long-term growth and profitability. Her key strengths include team building, leadership, operations management, inventory control, customer service, sales, and relationship management. Her professional experience includes roles as an assistant manager at Rite Aid, retail representative at Crossmark, and retail store manager at Rite Aid, where she oversaw daily operations and consistently met sales and budget goals.
Similar to Mike Ciliska Combination Resume 2016 v3 (20)
CURRICULUM VITAE OF FIONA COOK - UPDATED 32 FAIS CREDITS
CURRICULUM VITAE OF FIONA COOK - UPDATED 32 FAIS CREDITS
Mike Ciliska Combination Resume 2016 v3
- 1. Mike Ciliska 209 Blackacres Blvd, London, Ontario, N6G 2H1 mikeciliska@hotmail.com Home Phone: 519-914-1871 Cell Phone: 519-365-5066 Retail Manager with extensive practical experience guiding employees, managing departments and day to day operations, and improving profitability in a safe and healthy work environment. Solid background and proven success in: Employee Sales Training/Guidance Profit & Loss and Report Analysis Budgeting/Inventory Control Strategic Action Planning Operations Management Workplace Health and Safety Key Achievements Management: Combined 6 years of Management experience in both a call center and retail environment. Grew Call Center from 68 to 130 Sales agents through aggressive and strategic recruiting maintaining a retention rate between 60 to 65% with proper training and best business practices Improved Sales closing procedures in Call Center increasing successful collections from43% to 57% Met or exceeded sales goals in Call Center by strategic staffing, scheduling, and training Optimized performance and profitability with development training for supervisory team of up to 6 section managers and up to 130 sales agents with a focus on increasing sales, and improving customer service Grew audio attach sales at Future Shop from 17% to 26% in 2014 using innovative Sales training and techniques Integral part of Team Leadership at Future Shop helping the Chatham location to win numerous Best In District store banners in 2013 and 2014 Opened and closed the store at the Chatham location completing float counts, till reconciliations and safe deposits, activating and closing POS systems, recording inventory balance and movements, filing end of day reports to regional managers and head office, and alarm systemoperation Performed regular performance reviews and target setting by responded to employee performance issues with proper advice and training, and when necessary, disciplinary action up to and including terminations Reviewed resumes, conducted interviews, and hired staff based on company needs and requirements Sales: Combined 14 years of Sales experience in a call center and retail environment. Met or exceeded all sales goals at Future Shop achieving Top 20% in Same Store All Sales nation-wide in 2014 Achieved Top 20% in Taps Outbound Sales Calling and Top 10% in Cold Outbound Sales Calling at Millennium Teleservices in 2005 Developed New Business through targeted outbound marketing sales and strategies Responded to inbound sales requests and customer inquiries in a timely and professional manner Created sales action plans based on market trends and numerical reports Generated additional business in the retail market with excellent contact management and conducting thorough follow ups actively listening to customer feedback and recommending additional products and services Created effective merchandising and product displays based on company protocols and planograms
- 2. Customer Service: Combined 18 yrs of Customer Service experience in a retail setting. Excellent communication skills with a focus on product knowledge and attentively listening to customers Developed and maintained excellent relationships with customers by providing professional customer service and quickly resolving customer concerns Utilized professional and personable etiquette whether through email, on the phone, or in person Understanding that the most important person in retail is the customer you are dealing with and that moment no matter how minimal the dealing is perceived that even the smallest request or issue when handled correctly can have a huge impact on profitability Inventory management including ordering, shipping, and receiving Coordination of customer delivery of products and services Conducted thorough and exploratory follow ups with customers on their satisfaction with products and services Kept a meticulous client list for customers interested in future sales and promotions and notified them in a timely manner to help increase business Employment History Medical Technology (W.B.) Inc. Account Executive London, Ontario 2015 – 2016 Future Shop Manager on Duty/Key Holder Chatham/London, Ontario 2014 – 2015 All Sales Associate Chatham, Ontario 2013 – 2014 Home Theatre Sales Associate Chatham, Ontario 2011 – 2013 Millennium Teleservices of Canada Call Center Manager Chatham, Ontario 2006 – 2010 Outbound Telemarketer Chatham, Ontario 2005 – 2006 Home Building Center Department Head Tilbury, Ontario 2003 – 2005 Department Head Newbury, Ontario 2001 – 2003 Education and Certifications General Manager Training Certification Future Shop 2014 Future Leaders Training Certification Future Shop 2013 O.S.S.D. Graduate John McGregor Secondary School WHIMIS Certified Standard First Aid with CPR A and AED Certification JLG Lift Certified Fall Protection Certified