1. AT&T argues its rates are similar to competitors, with a mean of $17.09. It sampled 100 customers and recalculated bills based on competitors' rates.
2. The null hypothesis is that the mean is equal to AT&T's $17.09. The alternative hypothesis is that the mean is not equal to $17.09.
3. Using a two-tailed test at a 5% significance level, if the calculated p-value is less than 0.05 we would reject the null hypothesis, concluding the mean is likely not equal to $17.09.