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[object Object],[object Object],Marketing Research and Information Systems
The importance of Information
The Marketing Information System ,[object Object]
The Marketing Information System
The Marketing Research Process Defining the  problem and  research  objectives Developing the  research plan  for collecting information Implementing the  research plan –  collecting and analyzing the data Interpreting and  reporting  the findings
Defining the Problem and Research objectives Causal Research Descriptive Research Exploratory Research Test hypotheses about cause- and-effect relationships. Describes things as market  potential for a product or the  demographics and consumers’  attitudes. Gathers preliminary information  that will help define the problem  and suggest hypotheses.
Developing the Research Plan ,[object Object],[object Object],[object Object],[object Object]
Gathering Secondary information ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Gathering Secondary information ,[object Object],[object Object],[object Object],[object Object],[object Object]
Planning Primary Data Collection ,[object Object],Personal, PC Experiment Mechanical Instruments Sample size Telephone Survey Questionnaire Sampling unit Mail Observation Research Instruments Sampling Plan Contact  Methods Research Approach
Research Approaches Observational Research Gathering data by observing  people, actions and situations (Exploratory) Survey Research Asking individuals about  attitudes,  preferences or  buying behaviors  (Descriptive) Experimental Research Using groups of  people to determine  cause-and-effect relationships (Causal)
Strengths and Weaknesses of Contact Methods Fair Poor Fair Good Cost Fair Good Good Fair Response rate Fair Good Excellent Poor Speed of data collection Fair Fair Excellent Fair Control of sample Excellent Poor Fair Excellent Control of interviewer effect Excellent Excellent Personal Good Fair Good Quantity of data that can be collected Good Good Poor Flexibility Computer Telephone Mail
Sampling Plans ,[object Object],[object Object],[object Object],[object Object]
Implementing the Research Plans Collecting  the Data Processing  the Data Analyzing  the Data
Interpreting and Reporting the Findings Step 1. Interpret  the Findings Step 2. Draw  Conclusions Step 3. Report to  Management
Research Problem Areas ,[object Object],[object Object],[object Object],[object Object]

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Chapter5 Marketing Information Systems

  • 1.
  • 2. The importance of Information
  • 3.
  • 5. The Marketing Research Process Defining the problem and research objectives Developing the research plan for collecting information Implementing the research plan – collecting and analyzing the data Interpreting and reporting the findings
  • 6. Defining the Problem and Research objectives Causal Research Descriptive Research Exploratory Research Test hypotheses about cause- and-effect relationships. Describes things as market potential for a product or the demographics and consumers’ attitudes. Gathers preliminary information that will help define the problem and suggest hypotheses.
  • 7.
  • 8.
  • 9.
  • 10.
  • 11. Research Approaches Observational Research Gathering data by observing people, actions and situations (Exploratory) Survey Research Asking individuals about attitudes, preferences or buying behaviors (Descriptive) Experimental Research Using groups of people to determine cause-and-effect relationships (Causal)
  • 12. Strengths and Weaknesses of Contact Methods Fair Poor Fair Good Cost Fair Good Good Fair Response rate Fair Good Excellent Poor Speed of data collection Fair Fair Excellent Fair Control of sample Excellent Poor Fair Excellent Control of interviewer effect Excellent Excellent Personal Good Fair Good Quantity of data that can be collected Good Good Poor Flexibility Computer Telephone Mail
  • 13.
  • 14. Implementing the Research Plans Collecting the Data Processing the Data Analyzing the Data
  • 15. Interpreting and Reporting the Findings Step 1. Interpret the Findings Step 2. Draw Conclusions Step 3. Report to Management
  • 16.

Editor's Notes

  1. Philosophy Recognition that our customers are unique with their own culture, image, workplace issues, change rates Recognition that standard solutions do not work Recognition that each customer needs to be treated as and individual market Manufacturing Flat organizational structure, easy to get to the right resources, greater empowerment Mass customization Vs. mass production Highly vertical and highly integrated operation Cellular organization - lot size of one