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Chapter 6
Leading and Controlling
Introduction
Continued
Leadership and Management
Types of Power
Continued
Continued
Expert Power
Theories of Leadership
Continued
Continued
Continued
Continued
⚫ Leader Behavior: the most fully developed
version o path-goal theory identifies 4 kinds
of leader behavior.
 Directive leader behavior
 Supportive leader behavior
 Participative leader behavior
 Achievement-oriented leader behavior
 Situational Factors:
 Subordinates’ personal characteristics
 Environmental Characteristics
Continued
Continued
Contemporary Issues in
Leadership
⚫ Robert House first proposed the theory of charismatic
leadership and the theory suggests that charismatic
leaders are likely to have a lot of confidence, a firm
conviction in their beliefs and ideals and a strong need to
influence people.
⚫ Three elements of charismatic leadership:
 The leaders need to be able to envision the future, set high
expectations, and model behaviors consistent with meeting
those expectations.
 The leaders must be able to energize others through a
demonstration of personal excitement, personal
confidence, and patterns of success.
 The leaders enable others by supporting them, empathizing
with them, and expressing confidence in them.
Continued
Continued
Control is the regulation of organizational activities so that some
targeted element of performance remains within acceptable
limits. Without this regulation, organizations have no indication of
how well they are performing in relation to their goals. Control
helps organizations cope with changes and complexity.
According to Heinz Weihrich and Harold Koontz, “Controlling is
the management function of measuring and correcting individual
and organizational performance to ensure that events conform to
plans”.
According to Ricky W. Griffin , “Controlling is the process of
monitoring and correcting ongoing activities to facilitate goal
attainment”.
In fact, controlling determines what is being accomplished—that is,
evaluating the performance and, if necessary, taking corrective
measures so that the performance takes place according to plans.
Controlling
Control provides an organization with ways
to adapt to environmental change,
to limit the accumulation of errors,
to cope with organizational complexity,
and
to minimize costs.
Purposes of Control
Figure 20.1: The Purpose of
Control
The Nature of Control in
Organizations (cont’d)
⚫Types of Controls
◦ Areas of Control
🞄Physical resources—inventory management, quality
control, and equipment control.
🞄Human resources—selection and placement, training
and development, performance appraisal, and
compensation.
🞄Information resources—sales and marketing
forecasts, environmental analysis, public relations,
production scheduling, and economic forecasting.
🞄Financial resources—managing capital funds and
cash flow, collection and payment of debts.
Figure 20.2: Levels of Control
Figure 20.3: Steps in the Control
Process
⚫Steps in the Control Process (cont’d)
◦ Establish standards
🞄Control standard—a target against which subsequent
performance will be compared.
◦ Should be expressed in measurable terms.
◦ Should be consistent with organizational goals.
◦ Should be identifiable indicators of performance.
◦ Measure performance
🞄Performance measurement is a constant, ongoing
process.
🞄Performance measures must be valid indicators (e.g.,
sales, costs, units produced) of performance.
The Nature of Control in
Organizations (cont’d)
⚫Steps in the Control Process (cont’d)
◦ Compare performance against standards
🞄Define what is a permissible deviation from the
performance standard.
🞄Utilize the appropriate timetable for measurement.
◦ Consider corrective action
🞄Maintain the status quo (do nothing).
🞄Correct the deviation to bring operations into
compliance with the standard.
🞄Change the standard if it was set too high or too low.
The Nature of Control in
Organizations (cont’d)

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Chapter 6 Leading and Controlling(1).pptx

  • 1. Chapter 6 Leading and Controlling
  • 14. ⚫ Leader Behavior: the most fully developed version o path-goal theory identifies 4 kinds of leader behavior.  Directive leader behavior  Supportive leader behavior  Participative leader behavior  Achievement-oriented leader behavior  Situational Factors:  Subordinates’ personal characteristics  Environmental Characteristics Continued
  • 17. ⚫ Robert House first proposed the theory of charismatic leadership and the theory suggests that charismatic leaders are likely to have a lot of confidence, a firm conviction in their beliefs and ideals and a strong need to influence people. ⚫ Three elements of charismatic leadership:  The leaders need to be able to envision the future, set high expectations, and model behaviors consistent with meeting those expectations.  The leaders must be able to energize others through a demonstration of personal excitement, personal confidence, and patterns of success.  The leaders enable others by supporting them, empathizing with them, and expressing confidence in them. Continued
  • 19. Control is the regulation of organizational activities so that some targeted element of performance remains within acceptable limits. Without this regulation, organizations have no indication of how well they are performing in relation to their goals. Control helps organizations cope with changes and complexity. According to Heinz Weihrich and Harold Koontz, “Controlling is the management function of measuring and correcting individual and organizational performance to ensure that events conform to plans”. According to Ricky W. Griffin , “Controlling is the process of monitoring and correcting ongoing activities to facilitate goal attainment”. In fact, controlling determines what is being accomplished—that is, evaluating the performance and, if necessary, taking corrective measures so that the performance takes place according to plans. Controlling
  • 20. Control provides an organization with ways to adapt to environmental change, to limit the accumulation of errors, to cope with organizational complexity, and to minimize costs. Purposes of Control
  • 21. Figure 20.1: The Purpose of Control
  • 22. The Nature of Control in Organizations (cont’d) ⚫Types of Controls ◦ Areas of Control 🞄Physical resources—inventory management, quality control, and equipment control. 🞄Human resources—selection and placement, training and development, performance appraisal, and compensation. 🞄Information resources—sales and marketing forecasts, environmental analysis, public relations, production scheduling, and economic forecasting. 🞄Financial resources—managing capital funds and cash flow, collection and payment of debts.
  • 23. Figure 20.2: Levels of Control
  • 24. Figure 20.3: Steps in the Control Process
  • 25. ⚫Steps in the Control Process (cont’d) ◦ Establish standards 🞄Control standard—a target against which subsequent performance will be compared. ◦ Should be expressed in measurable terms. ◦ Should be consistent with organizational goals. ◦ Should be identifiable indicators of performance. ◦ Measure performance 🞄Performance measurement is a constant, ongoing process. 🞄Performance measures must be valid indicators (e.g., sales, costs, units produced) of performance. The Nature of Control in Organizations (cont’d)
  • 26. ⚫Steps in the Control Process (cont’d) ◦ Compare performance against standards 🞄Define what is a permissible deviation from the performance standard. 🞄Utilize the appropriate timetable for measurement. ◦ Consider corrective action 🞄Maintain the status quo (do nothing). 🞄Correct the deviation to bring operations into compliance with the standard. 🞄Change the standard if it was set too high or too low. The Nature of Control in Organizations (cont’d)