The document discusses various aspects of training such as the need for training, features of training, types of training, on-the-job and off-the-job training methods, and evaluation of training programs. It provides examples of systematic approaches taken by different companies to identify training needs, implement training, and evaluate the effectiveness of training.

1. TRAINING Chapter EXCEL BOOKS 9-1 9

4. 9-4 Training vs. Development Training is concerned with teaching specific job related skills and behaviour. Development is future oriented training, focusing on the personal growth of the employee. Training Training vs. Development

12. 9-12 b. Task or role analysis: this is a detailed examination of a job, its components, its various operations and conditions under which it has to be performed. c. Person analysis: here the focus is on the individual in a given job; whether training is needed, whether the employee is capable of being trained, and the areas where the training is needed. 00 Training Training needs assessment

13. 9-13 Data sources used in training needs assessment Training Organisational Analysis Task Analysis Person Analysis Organisational goals and objectives Job descriptions Performance data or appraisals Personnel inventories Job specifications Work sampling Skills inventories Performance standards Interviews Organisational climate analysis Performing the job Questionnaires Eff iciency indexes Work sampling Tests (KASOCs) Changes in systems or subsystems Reviewing literature on Customer/employee (e.g., equipment) the job attitude surveys Management requests Asking questions about Training progress the job Exit interviews Training committees Rating scales MBO or work planning systems Analysis of operating CIT problems Customer survey/satisfaction data Diaries Devised situations (e.g., role play) Assessment centers MBO or work planning systems

14. 9-14 Training d. Identify training objectives: Training objectives can be of three types Objectives of training Training needs assessment

15. 9-15 e. Training methods: Formal training methods include on the job training covering job instruction training, coaching, mentoring, job rotation, apprenticeship training, committee assignments etc and off the job training including lectures, conference, simulation exercises and programmed instruction. f. Evaluation: Evaluation helps in controlling and correcting the training programme. Training Training needs assessment

18. 9-18 Training Functions of Mentoring Merits and demerits of Mentoring