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* * Chapter Ten Motivating Employees Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin
INTRINSIC REWARDS * * ,[object Object],[object Object],The Value of Motivation ,[object Object],[object Object],10-
EXTRINSIC REWARDS * * ,[object Object],[object Object],[object Object],[object Object],[object Object],The Value of Motivation 10-
TAYLOR’S SCIENTIFIC  MANAGEMENT * * ,[object Object],[object Object],[object Object],[object Object],[object Object],LG1 Frederick Taylor: The Father of Scientific Management 10-
TAYLOR’S FOUR KEY  PRINCIPLES * * ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LG1 Frederick Taylor: The Father of Scientific Management 10-
TIME-MOTION STUDIES * * ,[object Object],[object Object],LG1 Frederick Taylor: The Father of Scientific Management 10-
HAWTHORNE STUDIES:  PURPOSE AND RESULTS * * ,[object Object],[object Object],LG2 Elton Mayo and the Hawthorne Studies ,[object Object],[object Object],10-
MASLOW’S  THEORY of MOTIVATION * * ,[object Object],[object Object],[object Object],LG3 Motivation and Maslow’s Hierarchy of Needs 10-
MASLOW’S  HIERARCHY of NEEDS * * LG3 Motivation and Maslow’s Hierarchy of Needs 10-
HERZBERG’S  MOTIVATING FACTORS * * ,[object Object],LG4 Herzberg’s Motivating Factors ,[object Object],[object Object],10-
JOB CONTENT * * ,[object Object],[object Object],LG4 Herzberg’s Motivating Factors 10-
JOB ENVIRONMENT * * ,[object Object],[object Object],LG4 Herzberg’s Motivating Factors 10-
THEORY X and THEORY Y * * ,[object Object],[object Object],[object Object],LG5 McGregor’s Theory X and Theory Y 10-
ASSUMPTIONS of  THEORY X MANAGERS * * ,[object Object],[object Object],[object Object],[object Object],LG5 McGregor’s Theory X and Theory Y 10-
ASSUMPTIONS of  THEORY Y MANAGERS * * ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LG5 McGregor’s Theory X and Theory Y 10-
THEORY Z * * ,[object Object],[object Object],LG5 Ouchi’s Theory Z ,[object Object],[object Object],10-
GOAL-SETTING THEORY * * ,[object Object],LG6 Goal-Setting Theory and Management by Objectives 10-
APPLYING GOAL-SETTING  THEORY * * ,[object Object],[object Object],[object Object],LG6 Goal-Setting Theory and Management by Objectives 10-
EXPECTANCY THEORY in MOTIVATION * * ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LG6 Meeting Employee Expectations: Expectancy Theory 10-
NADLER & LAWLER’S  MODIFICATION * * ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LG6 Meeting Employee Expectations: Expectancy Theory 10-
USING  REINFORCEMENT THEORY * * ,[object Object],[object Object],[object Object],[object Object],LG6 Reinforcing Employee Performance: Reinforcement Theory 10-
EQUITY THEORY * * ,[object Object],[object Object],[object Object],LG6 Treating Employees Fairly: Equity Theory 10-
ENRICHING JOBS * * ,[object Object],LG7 Motivation Through Job Enrichment ,[object Object],10-
KEY CHARACTERISTICS  of WORK * * ,[object Object],[object Object],[object Object],[object Object],[object Object],LG7 Motivation Through Job Enrichment 10-
TYPES of JOB ENRICHMENT * * ,[object Object],[object Object],LG7 Motivation Through Job Enrichment 10-
USING OPEN COMMUNICATION * * ,[object Object],[object Object],[object Object],[object Object],[object Object],LG7 Motivating Through Open Communication 10-
WORK WELL with OTHERS Keys for Productive Teamwork * * ,[object Object],[object Object],[object Object],[object Object],[object Object],Source: Wall Street Journal Research, September 2007. Recognizing a Job Well Done LG7 10-
WHAT’S GOOD for YOU Most Positive Remedies for Employee Moral * * Recognizing a Job Well Done LG7 10-
WHAT’S BAD for YOU Most Negative Actions for Employee Morale * * Recognizing a Job Well Done LG7 10-
MOTIVATING EMPLOYEES  ACROSS the GLOBE * * ,[object Object],[object Object],LG8 Motivating Employees Across the Globe ,[object Object],10-
MOTIVATING ACROSS the GENERATIONS * * ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LG8 Motivating Employees Across Generations 10-
GENERATION X in the  WORKPLACE * * ,[object Object],[object Object],[object Object],[object Object],LG8 Motivating Employees Across Generations 10-
MILLENIALS in the  WORKPLACE * * ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],LG8 Motivating Employees Across Generations 10-

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Chap010

  • 1. * * Chapter Ten Motivating Employees Copyright © 2010 by the McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin
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  • 9. MASLOW’S HIERARCHY of NEEDS * * LG3 Motivation and Maslow’s Hierarchy of Needs 10-
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  • 28. WHAT’S GOOD for YOU Most Positive Remedies for Employee Moral * * Recognizing a Job Well Done LG7 10-
  • 29. WHAT’S BAD for YOU Most Negative Actions for Employee Morale * * Recognizing a Job Well Done LG7 10-
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Editor's Notes

  1. See Learning Goal 1: Explain Taylor’s scientific management. Intrinsic means from within; when you have a drive to succeed and are motivated by purpose, passion, and mission.
  2. See Learning Goal 1: Explain Taylor’s scientific management. Extrinsic rewards are often temporary and driven by money, recognition and results.
  3. See Learning Goal 1: Explain Taylor’s scientific management.
  4. See Learning Goal 1: Explain Taylor’s scientific management. Taylor was looking for the most efficient way or the one right way to do something. Workers were, in a sense, thought of as machines that could be fine tuned.
  5. See Learning Goal 1: Explain Taylor’s scientific management.
  6. See Learning Goal 2: Describe the Hawthorne studies and their significance to management. The Hawthorne studies were conducted in Cicero, Illinois at the Western Electric plant over a six year period.
  7. See Learning Goal 3: Identify the levels of Maslow’s hierarchy of needs and apply them to employee motivation.
  8. See Learning Goal 3: Identify the levels of Maslow’s hierarchy of needs and apply them to employee motivation. Maslow’s Hierarchy of Needs This slide reproduces the illustration of Maslow’s Hierarchy from the chapter. Most people in the class, especially those that have taken basic psychology, may be familiar with Maslow and the premise of human needs hierarchy. Use this opportunity to relate Maslow’s need theory to the work environment: Workers require competitive salaries, benefits and clean work environments. Employees have the need for security against termination in their jobs and the feeling of being safe against bodily harm while performing their job functions. On the job, workers have the need to feel a part of a successful group, driven by achievement. Employees seek opportunities for advancement, empowerment, recognition, and responsibility through additional work-related performance. Companies must attempt to satisfy these needs through opportunities within the organization.
  9. See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg.
  10. See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg. Herzberg’s article in the Harvard Business Review, “One More Time: How Do You Motivate Employees?” is a classic and explores his idea of job content in depth.
  11. See Learning Goal 4: Distinguish between the motivators and hygiene factors identified by Herzberg.
  12. See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z. McGregor’s Theories Theory X suggests that employees dislike work, avoid responsibility, have little ambition, and are motivated by threat and fear. Theory Y argues that people like work, seek responsibility, and are motivated by empowerment. If a manager believes theory X or Theory Y, s/he would tend to treat the employees accordingly. Ask the students: Would you be a Theory X or Y manager? How do you believe employees should be treated? Would you prefer to work for a Theory X or Y manager? (The majority if not all would say they would rather work for a Theory Y manager. It should be pointed out that how a manager treats employees is often dictated by the situation. A manager may hold Theory Y values but may have to use Theory X perspective depending upon the situation with the employee.)
  13. See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z.
  14. See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z.
  15. See Learning Goal 5: Differentiate among Theory X, Theory Y, and Theory Z.
  16. See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
  17. See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories. Peter Drucker developed the idea of MBO in his 1954 book The Practice of Management.
  18. See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories. Victor Vroom developed the expectancy theory.
  19. See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
  20. See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
  21. See Learning Goal 6: Explain the key principles of goal-setting, expectancy, reinforcement, and equity theories.
  22. See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. Herzberg argued factors such as responsibility, achievement and recognition were more important motivational factors in the long-run than pay. He believed that if you wanted to motivate employees you should focus on enriching the job.
  23. See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition.
  24. See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition.
  25. See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition.
  26. See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. High Performance Teams This slide presents characteristics of high performance teams. This list is compiled from the Wall Street Journal on high performance teams. Ask the students in teams to explore these characteristics as they relate to teams they have been on. Which of these characteristics apply to their team and which are lacking? What modifications do they need to make to move towards being a high performance team?
  27. See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. What’s Good for You This slide offers simple tips for motivating employees in your business. A motto to remember is the Golden Rule: Treat others like you want to be treated. Ask the students where the recommendations in the slide fit in Maslow’s or Herzberg’s theories.
  28. See Learning Goal 7: Show how managers put motivation theories into action through such strategies as job enrichment, open communication, and job recognition. What’s Bad for You This slide ties into the previous slide and offers tips on what to avoid in order to enhance employee morale. Ask students why these factors negatively impact employee morale.
  29. See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the global and across generations. In a globalized world managers must recognize that what is appropriate in one culture might not work in another.
  30. See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the global and across generations. Managers must consider cultural differences, and they must also contend with employees in different age groups. To start a discussion ask students what issues they may encounter if they managed employees from Baby Boomers, Generation X, and Generation Y?
  31. See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the global and across generations.
  32. See Learning Goal 8: Show how managers personalize motivation strategies to appeal to employees across the global and across generations.