The concepts and processes on how to perform project communications management according to PMBOK Guide 6th edition. You'll find key concepts and terms, plan communications management, manage communications, and monitor communications. This module is closely related with project stakeholder management module.

1. Module 10
Project Communications
Management
Agus Suhanto

2. Module Overview
• Lesson 1: Key Concepts & Terms
• Lesson 2: Plan Communications Management
• Lesson 3: Manage Communications
• Lesson 4: Monitor Communications

3. Lesson 1: Key Concepts & Terms
• Project Communications Management
• Project Communications Management Processes
• Key Terms
• Trends & Emerging Practices
• Tailoring Considerations
• Considerations for Adaptive Environment

4. Project Communications Management
• Project communications management is the
processes to ensure that the information needs of
the project and its stakeholders are met through
development of artifacts and implementation of
activities designed to achieve effective information
exchange.
• Project communications management parts:
• Develop a strategy to ensure communication is effective
for stakeholders
• Carrying out the activities necessary to implement the
communication strategy.

5. Project Communications Management Processes
• Plan Communications Management
• Manage Communications
• Monitor Communications

6. Key Terms
• Communication mechanisms:
• Written
• Spoken
• Formal / informal
• Gestures
• Media
• Choice of words
• 5Cs of written communications:
• Correct grammar and spelling
• Concise expression and elimination of excess words
• Clear purpose and expression directed to the needs of the reader
• Coherent logical flow of idea
• Controlling flow of words and ideas

7. Key Terms (continued)
• Communications skills:
• Listening actively
• Awareness of cultural and personal differences
• Identifying, setting, and managing stakeholder expectations
• Enhancement of skills
• Communication channels formula:
𝒏 (𝒏 −𝟏)
𝟐
; where n is the
number of stakeholders.

8. Key Terms (continued)
• Project report types:
• Status report
• Progress report
• Trend report
• Forecasting report
• Variance report
• Earned value report
• Lessons learned documentation

9. Trends & Emerging Practices
• Inclusion of stakeholders in project reviews
• Inclusion of stakeholders in project meetings
• Increased use of social computing
• Multifaceted approaches to communications

10. Tailoring Considerations
• Stakeholders
• Physical location
• Communications technology
• Language
• Knowledge management

11. Considerations for Adaptive Environments
• Communication occurs more frequently and
quickly.
• Streamlining team members access to
information.
• Frequent team checkpoints.
• Co-locating team members.
• Posting project artifacts in transparent fashion.
• Regular stakeholder reviews.

12. Lesson 2: Plan Communications Management
• Plan Communications Management Overview
• Plan Communications Management Data Flow
• Plan Communications Management Input
• Plan Communications Management Tools &
Technique
• Plan Communications Management Output

13. Plan Communications Management Overview
• Plan communications management is the
process of developing an appropriate approach
and plan for project communication activities
based on the information needs of each
stakeholder or group, available organizational
assets, and the needs of the project.
• Key benefit: a documented approach to effectively
and efficiently engage stakeholders by presenting
relevant information in a timely fashion.

14. Plan Communications Management Data Flow

15. Plan Communications Management Input
• Project charter
• Project management plan
• Resource management plan
• Stakeholder engagement plan
• Project documents
• Requirements documentation
• Stakeholder register
• Enterprise environmental factors
• Organizational process assets

16. Plan Communications Management Tools &
Techniques
• Expert judgment
• Communication
requirements analysis
• Communication technology
• Communication models
• Basic sender/receiver
• Interactive
• Communication methods
• Interactive communication
• Push communication
• Pull communication
• Interpersonal and team skills
• Communication styles
assessment
• Political awareness
• Cultural awareness
• Data representation
• Stakeholder engagement
assessment matrix
• Meetings

17. Plan Communications Management Output
• Project management plan
• Communications management plan
• Project management plan updates
• Stakeholder engagement plan
• Project documents updates
• Project schedule
• Stakeholder register

18. Lesson 3: Manage Communications
• Manage Communications Overview
• Manage Communications Data Flow
• Manage Communications Input
• Manage Communications Tools & Techniques
• Manage Communications Output

19. Manage Communications Overview
• Manage communications is the process of
ensuring timely and appropriate collection,
creation, distribution, storage, retrieval,
management, monitoring, and the ultimate
disposition of project information.
• Key benefit: it enables an efficient and effective
information flow between the project team and
the stakeholders.

20. Manage Communications Data Flow

21. Manage Communications Input
• Project management plan
• Resource management plan
• Communications management
plan
• Stakeholder engagement plan
• Project documents
• Change log
• Issue log
• Lessons learned register
• Quality reports
• Risk report
• Stakeholder register
• Work performance reports
• Enterprise environmental
factors
• Organizational process
assets

22. Manage Communications Tools & Techniques
• Communication technology
• Communication methods
• Communication skills
• Project management information system
• Project reporting
• Interpersonal and team skills
• Active listening
• Conflict management
• Cultural awareness
• Meeting management
• Networking
• Political awareness
• Meetings

23. Manage Communications Output
• Project documents
• Project communications
• Project management plan updates
• Communications management plan
• Stakeholder engagement plan
• Project documents updates
• Issue log
• Lessons learned register
• Project schedule
• Risk register
• Stakeholder register
• Organizational process assets updates

24. Lesson 4: Monitor Communications
• Monitor Communications Overview
• Monitor Communications Data Flow
• Monitor Communications Input
• Monitor Communications Tools & Techniques
• Monitor Communications Output

25. Monitor Communications Overview
• Monitor communications is the process of
ensuring the information needs of the project and
its stakeholders are met.
• Key benefit: optimal information flow as defined in
the communications management plan and the
stakeholder engagement plan.

26. Monitor Communications Data Flow

27. Monitor Communications Input
• Project management plan
• Resource management plan
• Communications management plan
• Stakeholder engagement plan
• Project documents
• Issue log
• Lessons learned register
• Project communications
• Work performance data
• Enterprise environmental factors
• Organizational process assets

28. Monitor Communications Tools & Techniques
• Expert judgment
• Project management information system
• Data representation
• Stakeholder engagement assessment matrix
• Interpersonal and team skills
• Observation/conversation
• Meetings

29. Monitor Communications Output
• Work performance
information
• Change requests
• Project management plan
updates
• Communications management
plan
• Stakeholder engagement plan
• Project documents updates
• Issue log
• Lessons learned register
• Stakeholder register

30. Quiz

31. Module Reviews

32. References
• [PMBOK6] – The PMBOK 6th edition from pmi.org
• [RITA9] – Rita Mulcahy’s PMP Exam Prep 9th
edition from RMC Publications™