This document discusses the key processes in project communications management according to the PMBOK guide. It describes identifying stakeholders, developing a communications management plan, distributing information to stakeholders, managing stakeholder expectations, and reporting project performance. Effective communication is critical to project success. The document provides details on each process, including inputs, tools, and outputs, as well as guidance on communication methods, models, challenges and how to address them.
As per PMBOK - "The whole point of undertaking a project is to achieve or establish something new, to venture, to take chances, to risk. Risk may have positive effects or negative effects on the project “Schedule” and/or “Cost”. Positive risks are Opportunities and negative risks are losses or threats; remember both risks are uncertain “percentage of occurrence less than 80%”. Risk Management purpose is to manage (Plan and implement) these uncertainties.
Documentation on PMP Risk Management Plan & Template.
If you like a downloaded version, add me to your network on Linkedin
www.linkedin.com/in/alliegentry
and in the invite, please let me know you would like a word copy of this document.
Allie Gentry
PivotLogix
As per PMBOK - "The whole point of undertaking a project is to achieve or establish something new, to venture, to take chances, to risk. Risk may have positive effects or negative effects on the project “Schedule” and/or “Cost”. Positive risks are Opportunities and negative risks are losses or threats; remember both risks are uncertain “percentage of occurrence less than 80%”. Risk Management purpose is to manage (Plan and implement) these uncertainties.
Documentation on PMP Risk Management Plan & Template.
If you like a downloaded version, add me to your network on Linkedin
www.linkedin.com/in/alliegentry
and in the invite, please let me know you would like a word copy of this document.
Allie Gentry
PivotLogix
لمشاهدة ملفات الفيديو
https://www.youtube.com/watch?v=Yq3nz9YaaUU&index=23&list=PL0CTRdzzWSMuvJ9nKHzyxGAYCapJMQ8_Y
للمتابعة في جروب المذاكرة
https://www.facebook.com/groups/PMP.SG
Project management is the use of specific knowledge, skills, tools, and techniques to deliver something of value to people. ... Leading these projects are Project Professionals—people who either intentionally or by circumstance are asked to ensure that a project team meets its goals.
Over the years the success rate of traditional project management methods applied to software development projects has been underwhelming. These traditional methods are based on a retrospective approach which measures variance against plan rather than providing a performance–forecast that can be used to guide projects in a chaotic environment.
The PMI PMP Exam will be changing after November 1, 2015. Here is a detailed analysis of the Examination Content Outline, and what to expect from the new exam.
With uncertainty comes opportunity. But if a project manager is consumed with managing the risks, there is little time to manage the opportunities. Good risk management is not about fear of failure; it is about removing barriers to success. This is when opportunity management emerges.
Episode 25 : Project Risk Management
Understand what risk is and the importance of good project risk management.
Discuss the elements involved in risk management planning and the contents of a risk management plan.
List common sources of risks in engineering and information technology projects.
Describe the risk identification process, tools, and techniques to help identify project risks, and the main output of risk identification, a risk register.
SAJJAD KHUDHUR ABBAS
Chemical Engineering , Al-Muthanna University, Iraq
Oil & Gas Safety and Health Professional – OSHACADEMY
Trainer of Trainers (TOT) - Canadian Center of Human
Development
The risk is one of the main variables that can declare the success or the failure of one project.
In this presentation, the "Project Risk" topic is treated from the point of view of methodology and theory; a real case study ("PMP certification course") has been chosen to demonstrate the applicability of the methodology in which risk management has proven to be the key factor for the success of the project.
لمشاهدة ملفات الفيديو
https://www.youtube.com/watch?v=Yq3nz9YaaUU&index=23&list=PL0CTRdzzWSMuvJ9nKHzyxGAYCapJMQ8_Y
للمتابعة في جروب المذاكرة
https://www.facebook.com/groups/PMP.SG
Project management is the use of specific knowledge, skills, tools, and techniques to deliver something of value to people. ... Leading these projects are Project Professionals—people who either intentionally or by circumstance are asked to ensure that a project team meets its goals.
Over the years the success rate of traditional project management methods applied to software development projects has been underwhelming. These traditional methods are based on a retrospective approach which measures variance against plan rather than providing a performance–forecast that can be used to guide projects in a chaotic environment.
The PMI PMP Exam will be changing after November 1, 2015. Here is a detailed analysis of the Examination Content Outline, and what to expect from the new exam.
With uncertainty comes opportunity. But if a project manager is consumed with managing the risks, there is little time to manage the opportunities. Good risk management is not about fear of failure; it is about removing barriers to success. This is when opportunity management emerges.
Episode 25 : Project Risk Management
Understand what risk is and the importance of good project risk management.
Discuss the elements involved in risk management planning and the contents of a risk management plan.
List common sources of risks in engineering and information technology projects.
Describe the risk identification process, tools, and techniques to help identify project risks, and the main output of risk identification, a risk register.
SAJJAD KHUDHUR ABBAS
Chemical Engineering , Al-Muthanna University, Iraq
Oil & Gas Safety and Health Professional – OSHACADEMY
Trainer of Trainers (TOT) - Canadian Center of Human
Development
The risk is one of the main variables that can declare the success or the failure of one project.
In this presentation, the "Project Risk" topic is treated from the point of view of methodology and theory; a real case study ("PMP certification course") has been chosen to demonstrate the applicability of the methodology in which risk management has proven to be the key factor for the success of the project.
All about project communications management.
project communication management process
communication planning
information distribution
performance reporting
administrative closure
improving project communication
I have tried to put in a small presentation to highlight the importance of communication giving success to effective project management thereby enable all stakeholders informed on RAID to critical path activities to scope creep. As I was involved in many IT and other PM activities I felt lack of clear communication is causing many projects/programs going into code-red. Your views are always welcome. All views are my personal ones
1 2Service Request SR-rm-022 - Part 1.docxjoyjonna282
1
2
Service Request SR-rm-022 - Part 1
Service Request SR-rm-022 - Part 1
This paper will describe each of the key stakeholders or stakeholder groups in Riordan Manufacturing who provide requirements for the service request, explain two separate information gathering techniques used during proposed projects, identify two factors that are necessary to ensure that the information required for the project is gathered successfully, define the scope of the project by specifying business functions that will be included in the project, describe the project’s operational, technical, and economic feasibility areas that are examined in the SDLC analysis phase summary.
Key Stakeholders
Riordan Manufacturing has many stakeholders and most of its stakeholders that would remain influential to the change process would gain the focus and those who can directly use the new system are also given importance. The stakeholders of the firm include CEO Michael Riordan, Executive Assistant Jan McCall, SVP-RD Kenneth Collins, COO Hugh McCauley, VP international operations Charles Williamson and the IT service managers. Further, before the input and revisions as per the information gathering steps are finalized, the individual users of the final app will be consulted for advice.
Information-Gathering
The completion of the system requires collection of information and it is categorized into ten parts that makes sure that system and processes are workable and is answerable to the demand set by SR-rm-004 (Mochal, 2008). The process is mentioned below and each step can be repeated any number of times or can be eliminated as per the requirement. These steps are not procedural, can occur in any form.
1. Single panel interview: This is a method in which information is derived by sitting down with the stakeholders on a one-on-one basis and input for the solutions are receives and the ways to achieve them are received from the stakeholders.
2. Group interviews: This is a group activity where the entire department is consulted and key advice is taken from the entire group.
3. Facilitated sessions: These sessions become useful only when no solutions can be found for any given problem from the stages mentioned above.
4. Joint Application Development (JAD): This is a higher stage where all the previous stages have failed and in this there is an entire group interview which carries on till a solution is formed.
5. Questionnaires: When the stakeholders are in faraway locations, their views can be considered with the help of questionnaires, which can be filled in by them and sent to the required person (Mochal, 2008).
6. Prototyping: This means developing the working model of the solution provided in order to check its efficiency through repeated tests.
7. Uses cases: This is responsible for creating a story about the working or failing of the solution provided and how the issue can be sorted out to make it work.
8. Following people around: It means that none of th ...
Online PMP certification trainings are delivered through web and the PMP candidate accesses the course from his home, work or wherever he wishes as long as he has a healthy and stable internet connection. Online tests enable the user to prepare for exam according to their convenience.
This notebook summarizes project management concepts and terms in PMP context. This chapter
focuses on communication management knowledge area.
Contents of this chapter are as follow:
* Key Terms
* * Communication Methods/Styles
* * Communication Model
* * Communication Direction
* * Distribution Methods
* * Communication Types
* * Communication Technology
* * Communication Flow
* Processes
* * 1 – Plan Communication Management
* * 2 – Manage Communications (Executing)
* * 3 – Monitor Communications (Monitoring & Controlling)
* Aspects of Effective Communication
* * Listening
* * Message Impact
* * 5 Cs of Effective Communication
* Formulas
* Additional Terms
IE Application: Communication - by Suyash Pandeysuyashpy
You have just participated in an important meeting with your superior. How will you ensure that every part of the instructions you received will properly reach all subordinates, suppliers and clients, located in different parts of the world
03.stakeholders and communication PMI-RMP Risk Management Professionalnanacyrah
PMI- RMP Risk Management Professional. Self-paced Learning with more than 500 Exam questions. For more details and sample questions, visit http://www.pmvision.ca/shop/pmi-rmp-certification-course/
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Project Procurement Management (PPM) includes the processes necessary to purchase or acquire products, services, or results needed from outside the project teams. It also includes the contract management and change control processes required to develop and administer contracts or purchase orders issued by authorized project team members.
- This processes group includes processes to organize, manage and lead a project team. It also assigns roles and responsibilities for completing project. Besides, it does resource leveling also.
- IT is very important to understand roles and responsibilities of the team and links to the team and should able to communicate that to all affected people. Few important roles associated with Project are: Sponsor, Management Team, executive/leadership team, Project Team, Project Manager, functional manager.
- The term “Quality” refers to the degree or amount to which a set of inherent or impede characteristics fulfills a number of predetermined stakeholders’ / sponsors’ requirements. Generally, “Quality Drives Productivity”
- Cost is one of 3 Triple constraints of the project. Managing costs of the project is very crucial and hardest part of the project. It spans across all phases of the project right from conception to closure of the project.
- Cost Management is not just controlling “Costs”; it involves definitive planning and preparing budgets. Collecting cost associated data. Comparing the data to prepared budgets and taking appropriate actions when needed.
- The process involved in estimating, budgeting, and controlling cost so that the project can be completed within approved budget.
- Value analysis (value engineering)
• Looking at less costly way to do the same work within the same scope
Project scope can be described as "the work that needs to be accomplished to deliver the End Result (product or service or other project's objectives) with the specified features and functions that includes meetings, reports, analysis and all the other parts of Project Management.
- Project time management start with planning by the project management team (not shown as a discrete process)
- Project Time Management provides a basis to activity definition, sequencing them in an order, Estimate Resource and Duration, Develop and control schedule.
Initiation Planning Execution Monitoring and Controlling Closing
Project Integration Management includes the processes and activities needed to identify, define, combine, unify, and coordinate the various processes and project management activities within the Project Management Process Groups.
“A project is a temporary endeavor undertaken to create a unique product, service, or result. The temporary nature of projects indicates a definite beginning and end.”
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Digital Transformation and IT Strategy Toolkit and Templates
7. project communications management
1. 7. Project Communications Management
Communications is one of the biggest, critical success factors on a project.
5 Process
Groups
Monitoring
and Control
Initiation
Execution
7.1 Identify
Stakeholders.
Processes
Planning
7.2
Communication
Planning.
7.3 Distribute Information.
7.4 Manage
Stakeholders Expectations.
Closing
7.5 Report
Performance
7.1 Identify Stakeholders.
- This is the process of identifying all those people and organizations that are
impacted by the project and documenting relative information regarding
their interests, involvements, impact, and influence on the project success.
-
The stakeholders represent who you will communicate with.
-
The main output of “Identifying Stakeholders” is the “Stakeholder Register”
which helps later in determining the “Stakeholder Management Strategy”.
Inputs
Project Charter.
Procurement Documents.
Enterprise Environmental Factors
Organizational Process Assets
-
Tools
-
Stakeholder Analysis.
Expert Judgments.
Outputs
-
Stakeholder Register.
Stakeholder
Management Strategy.
7.2 Plan Communications
- This is the process of determining the project’s stakeholders’ information needs and
defining a communication approach or model.
-
When planning communication, the PM has to make sure that such communication,
i.e. approach and model, is both “Effective” and “Efficient”. Effective means to
provide the right information in the right time, while efficient means to provide the
necessary information to the right person/s.
By: Mohamed Salah ElDien Mohamed Aly, MSc, PMP®, DIT, MCAD
2. Inputs
-
Tools
Enterprise Environmental
Communication models.
Factors
-
Communication Methods.
Organizational Process
-
-
-
Outputs
Communications Requirements
Assets
Stakeholder Register
-
Project Document
Communications Technology
-
Communications
Management Plan.
Analysis
-
-
Updates.
Stakeholder management
Strategy
Directions of Communications
There are three communication directions which are;
-
Push Communications (like orders from higher level management).
-
Pull Communications (Like requests from lower level management).
-
Interactive Communications (between similar levels).
7.3 Distribute Information
- This the process of making the relevant information available to all the project
Inputs
-
Communications
Management Plan.
Report Performance
Tools
-
Communications Methods
Information Distribution
Tools
Outputs
-
Organizational Process
Assets (updates)
Changes Requests
stakeholders according to the communication plans.
Communication Channel Formula:
If you have 20 stakeholders on a project, the number of possible communications
channels between them can be simply calculated through the following formula;
No. of channels = n * (n-1)/2
i.e. Number of Channels= 20 * 19/2 = 190 communication channel
By: Mohamed Salah ElDien Mohamed Aly, MSc, PMP®, DIT, MCAD
3. Basic Communication Model
Message
Sender
Noise
Through media
Response
Receiver
-
Convert symbols
Choose medium
Understand message
-
-
Form message
Choose symbols
(language)
Format Response
At the sender side, the idea or message must be translated into communicable
format.
At the receiver side, the response has to be communicated from the idea the
receiver has in his mind into a message that can be sent back as a response.
This maybe someway a “Noise” that interface the message.
Types of Noise
-
Distance (long distance may represents noise)
-
Language Barriers (different languages or different accents)
-
Culture (Some actions which is normal for someone maybe very rude to others)
-
Misinterpretation (break down of encoding and/or decoding)
-
Interpersonal problem (you may don’t like the speaker or sender)
By: Mohamed Salah ElDien Mohamed Aly, MSc, PMP®, DIT, MCAD
4. 7.4 Manage Stakeholder Expectations
- That is the process of communicating and working with stakeholders to make their
needs and addressing any issues as they occur or arise.
Inputs
- Communications Management
Plan
- Organizational Process Assets
Tools
- Communication Methods
Outputs
- Resolved Issues
- Approved Change Requests
- Approved Corrective Actions
- Organizational Process Assets
(updates)
- Project Management Plan
(updates)
Generally;
If you want to communicate effectively with a team member, you have to followings;
-
Understand how messages are transmitted within the project.
-
Increase empathy for the recipient of the message that you are sending.
-
Be able to enhance your formulation of the message taking into consideration the
previously mentioned points.
Important Fact;
-
The PM spends 90% of his time in communications and that is why communication is
important for the success of good PM.
The most useful and best report performance tool ever is simply “Earned Value”
Important to achieve proactive communication;
-
Don’t wait to communicate bad news.
-
Don’t wait to communicate good news.
-
Manage the stakeholders proactively, find out their concerns, and allow them the
opportunity to talk to you.
By: Mohamed Salah ElDien Mohamed Aly, MSc, PMP®, DIT, MCAD
5. 7.5 Report Performance
- That is process of collecting or gathering and distributing information which includes
status reports and forecasts as well as progress management.
Inputs
Tools
Outputs
- Work Performance
Information
- performance Measurements
- Forecasted Completion
- Quality Control Measurements
- Project Management Plan
- Performance Measurement
Baseline
- Approved Change Requests
Deliverables
- Status Review Meetings
- Time Reporting Systems
- Cost Reporting Systems
- Information Presentation Tools
- Performance Information
Gathering and Compilation
- Performance Reports
- Forecasts
- Requested Changes
- Recommended Corrective
Actions
- Organizational Process
Assets (updates)
Types or Methods of Communications;
Formal
Informal
Presentations.
Ad hoc discussion.
Brainstorming.
Project Management Plan
Notes
Project Charter.
Memos
Project documents.
E-mails
Progress/Status Report.
Written
Project reviews
Briefings / Speeches
Verbal
Conversations / Phone Calls
Instant Messaging (Chats)
-
Anyone has to choose “written” communication when he has a lot of complex
information needs to be communicated and he wants to keep records.
-
One has to choose “Verbal” communication when he looks for the personal touch
and/or he allows for questions and aim at relationship building.
By: Mohamed Salah ElDien Mohamed Aly, MSc, PMP®, DIT, MCAD
6. Note
-
There is no completely control on communication within a project because of a lot
of informal communications channels as well as unexpected changes on
stakeholders’ needs.
Management styles and effect on communication styles;
-
Authoritarian Management Style; (giver specific guidance for each one, expect
adherence to rules).
-
Combative Management Style; (disagreeable with any given situation).
-
Conciliatory Management Style; (Friendly and agreeable).
-
Ethical Management Style; (Honest, Sincere, face problems, go by the book)
By: Mohamed Salah ElDien Mohamed Aly, MSc, PMP®, DIT, MCAD