1. Presented by:
Vladimir Vujović, PMP
PMI Certification Preparation: PMP / CAPM
- Project Communications Management -
Project Management Institute, Inc. All rights reserved.
November 2017
2. • Presenter
• Participants: profile, background, expectations
• Session: structure, approach and benefits
Introduction to the session
15. Control Communications
Inputs
• Project management plan
• Project communications
• Issue log
• Work performance data
• Organizational process assets
Tools and Techniques
• Information management
systems
• Expert judgment
• Meetings
Outputs
• Work performance
information
• Change requests
• Project management plan
updates
• Project documents updates
• Organizational process assets
updates
16. Control Communications: Data Flow
Control
Communications
Manage
Communications
Monitor and
Control Project
Work
Enterprise /
Organization
Project Communications Management
• Project communications
• OPA
Manage
Stakeholder
Engagement
Direct and
Manage Project
Work
Develop Project
Management
Plan
Project documents
• Work
performance data
• Project
Management
Plan
• Work
performance
information
• Project
documents
updates
• Issue log
Perform
Integrated
Change Control• Change
requests
• OPA updates
• Project Management Plan updates
17. • A project manager is having trouble getting a project member to
complete her tasks as assigned. What type of communication would
the project manager want to use to address this problem initially?
A. Informal verbal
B. Formal verbal
C. Informal written
D. Formal written
Sample question #1
18. • A project manager is having trouble getting a project member to
complete her tasks as assigned. What type of communication would
the project manager want to use to address this problem initially?
A. Informal verbal
B. Formal verbal
C. Informal written
D. Formal written
Sample question #1
19. • A project has five stakeholders, when an additional project member
gets added, how many communication channels exist?
A. 15
B. 14
C. 6
D. 20
Sample question #2
20. • A project has five stakeholders, when an additional project member
gets added, how many communication channels exist?
A. 15
B. 14
C. 6
D. 20
Sample question #2
21. • Communications are often enhanced when the sender _____ the
receiver.
A. Speaks up to
B. Uses gestures when speaking to
C. Speaks slowly to
D. Shows concern for the perspective of
Sample question #3
22. • Communications are often enhanced when the sender _____ the
receiver.
A. Speaks up to
B. Uses gestures when speaking to
C. Speaks slowly to
D. Shows concern for the perspective of
Sample question #3
23. • When a project manager is engaged in negotiations, nonverbal
communication skills are of:
A. Litte importance.
B. Major importance.
C. Importance only when cost and schedule objectives are involved.
D. Importance to ensure he wins the negotiation.
Sample question #4
24. • When a project manager is engaged in negotiations, nonverbal
communication skills are of:
A. Litte importance.
B. Major importance.
C. Importance only when cost and schedule objectives are involved.
D. Importance to ensure he wins the negotiation.
Sample question #4
25. • A project manager has a project team consisting of people in four
countries. The project is very important to the company, and the
project manager is concerned about its success. The length of the
project schedule is acceptable. What type of communication should
he use?
A. Informal verbal communication
B. Formal written communication
C. Formal verbal communication
D. Informal written communication
Sample question #5
26. • A project manager has a project team consisting of people in four
countries. The project is very important to the company, and the
project manager is concerned about its success. The length of the
project schedule is acceptable. What type of communication should
he use?
A. Informal verbal communication
B. Formal written communication
C. Formal verbal communication
D. Informal written communication
Sample question #5
27. • If a project manager wants to report on the actual project results
versus planned results, she should use a:
A. Trend report.
B. Forecasting report.
C. Status report.
D. Variance report.
Sample question #6
28. • If a project manager wants to report on the actual project results
versus planned results, she should use a:
A. Trend report.
B. Forecasting report.
C. Status report.
D. Variance report.
Sample question #6
29. • What term describes information that is sent to recipients at their
request via Web sites, bulletin boards, e-learning, knowledge
repositories like blogs and other means?
A. Push communications
B. Pull communications
C. Interactive communications
D. Customer communications
Sample question #7
30. • What term describes information that is sent to recipients at their
request via Web sites, bulletin boards, e-learning, knowledge
repositories like blogs and other means?
A. Push communications
B. Pull communications
C. Interactive communications
D. Customer communications
Sample question #7
31. • Which of the following is not a guidance to help improve time spent at
meetings?
A. Invite extra people who support your project to make the meeting run
more smoothly.
B. Determine if a meeting can be avoided.
C. Define the purpose and intended outcome of the meeting.
D. Build relationships.
Sample question #8
32. • Which of the following is not a guidance to help improve time spent at
meetings?
A. Invite extra people who support your project to make the meeting run
more smoothly.
B. Determine if a meeting can be avoided.
C. Define the purpose and intended outcome of the meeting.
D. Build relationships.
Sample question #8
33. • Who is responsible for ensuring that the communication actually
delivered the information intended?
A. Both the sender and the receiver
B. The sender
C. The receiver
D. The project communications coordinator
Sample question #9
34. • Who is responsible for ensuring that the communication actually
delivered the information intended?
A. Both the sender and the receiver
B. The sender
C. The receiver
D. The project communications coordinator
Sample question #9
35. • What do many experts agree is the greatest threat to the success of
any project?
A. Lack of proper funding.
B. A failure to communicate.
C. Poor listening skills.
D. Inadequate staffing.
Sample question #10
36. • What do many experts agree is the greatest threat to the success of
any project?
A. Lack of proper funding.
B. A failure to communicate.
C. Poor listening skills.
D. Inadequate staffing.
Sample question #10
37. Vladimir VUJOVIĆ, PMP E-mail: vladimir.vujovic@gmail.com
PMO and BCM Manager
Delhaize Serbia
Sources used:
PMBOK Guide, 5th Edition
Rita Mulcahy’s PMP Exam Prep, 8th Edition
Good Luck!
Editor's Notes
How presentation will benefit audience: Adult learners are more interested in a subject if they know how or why it is important to them.
Presenter’s level of expertise in the subject: Briefly state your credentials in this area, or explain why participants should listen to you.