This document discusses Wegmans, a supermarket chain in the US. [1] It provides a list of team members working on a project related to Wegmans. [2] It then provides background information on Wegmans, including that it has over 70 stores, is headquartered in Rochester, NY, and has annual sales of $2 billion. [3] The document asks two questions related to factors important for the successful operation of a supermarket, such as customer satisfaction, forecasting, capacity planning, location, inventory management, store layout, and scheduling.

1. Team members
 Shoyb Khan
 Vamshi Goud
 Vinod
 Vijaya Laxmi
 Vinay HR
 Vamshi Krishna
 Vijay k p
 Sunil N M

2. Wegmans food market

3. Case facts
 Wegmans is the chain of supermarket in USA.
 Headquarter is in Rochester NY.
 It has over 70 stores.
 All of the superstores are giants in size.
 It has annual sales of rs. 2 billion.
 It has separate department for every product.
 The company employs over 23000 people.
 They take care of the customers feedback.
 Each store is different from other & have
separate ordering system.
 1 truck of goods in regular days and 2 truck of
goods in peak days comes to store.

4. Questions
1. How do customers judge the quality of a
supermarket?
2. How each of these factors are important to the
successful operation of a supermarket:
 Customer satisfaction
 Forecasting
 Capacity planning
 Location
 Inventory management
 Layout of the store
 scheduling

5. ANSWER 1
•Are the prices considered low compared to the competition?
•Are the staff friendly and knowledgeable about the store and
product?
•Can you get good customer service?
•Does the supermarket stock the products that customers want?
•Is the supermarket hygienic and well presented?
•Is the supermarket marketing as a quality brand?
•Does the store have a good refunds policy?

6. Answer 2
Customers satisfaction
 From product
 From employees
 From pricing
 From Infrastructure
 From availability

7. Forecasting
 Product forecasting
 Customers in regular and peak days

8. Capacity planning
Because as we all know planning is setting
objectives or goals, strategies and techniques so,
without of it do you think you can make things
happen easily?
 Customers
 Amount of stock
 Employees needed during peak period

9. Location
 Natural resources
 Customers
 Language
 Image
 Competitor

10. Inventory management
Wegmans uses a companywide system to keep track of
inventory. Departments take a monthly inventory count
to verify the amount shown in the companywide system.
Departments receive a periodic report indicating how
many days of inventory the department has on hand.
Having an appropriate amount on hand is important to
department managers: If they have too much inventory
on hand, that will add to their department’s costs,
whereas having too little inventory will result in
shortages and thus lost sales and dissatisfied customers.

11. Layout of store

12. Upstairs

13. Scheduling
 Scheduling for opening and closing
 Related to employees
 Related to stock
 Accounting period