This document discusses challenging behavior and how to effectively deal with it. It defines challenging behavior and outlines some common examples, such as self-stimulation, self-harm, abuse towards others, and property destruction. The document aims to help candidates understand challenging behavior, recognize signs and symptoms, identify potential causes, and use simple interventions to diffuse difficult situations. It also stresses the importance of managing one's own behavior and asking whether one's responses are helping or hindering the situation.