This document discusses the challenges of multiple project management in the service industry. It defines project management as planning, organizing, and managing resources to achieve project goals and objectives while adhering to constraints like scope, quality, time and budget. Some challenges of project management include high demand, limited resources, multiple projects, and lack of project management skills. It recommends linking projects to strategic plans, training project sponsors, managing change and risk, and being realistic about planning and scheduling to overcome these challenges.

1. CHALLENGES OF MULTIPLE PROJECT
MANAGEMENT IN SERVICE INDUSTRY
Prepared by
Ashutosh Sachan

2. DEFINATION OF PROJECT MANAGEMENT
Project Management is the discipline of planning, organizing, and
managing resources to bring about the successful completion of specific
project goals and objectives.
Planning Organizing
Managing
Resources
The primary challenge of project management is to achieve all of the project
goals and objectives while adhering to classic project constraints—usually
scope, quality, time and budget.

3. THE PROJECT MANAGEMENT TRIANGLE
The traditional triple constraints

4. THE TRADITIONAL APPROACH
• Typical development phases of a project

5. CHALLENGES OF PROJECT MANAGEMENT
Project management is a vehicle of change. Unfortunately, many managers
encounter problems in implementing projects. The efforts fail because they
cost too much, take too long, are inadequately thought out and specified or
simply don’t deliver the expected benefits .
Deterrents
Cost Time

6. CHALLENGES OF PROJECT MANAGEMENT
 High Demand for project deliveries
 Limited in-house technical resource
 Multiple projects
 Unavailability of resources locally
 Socio-cultural aspect

7. CHALLENGES OF PROJECT MANAGEMENT
 Lack of Clarity in the Scope of the Project
 Shifting Organizational Priorities
 Project Changes Not Well Managed
 Lack of Project Management Skills
 Training of Project Sponsors

8. OTHER COMMON MISTAKES
 Intra-functional thinking.
 There are too many rules.
 Shifts in sponsorship.
 Confusion between activity and progress.
 Promotion of pet projects.

9. OVERCOME THESE CHALLENGES
 People
 Planning and scheduling to be realistic
 Benchmarking and independent reviews
 Outsourcing
 Vendor alliances

10. OVERCOME THESE CHALLENGES
 Define strategies clearly so their worth is easily analyzed
 Plan through progressive stages: proposal, initial investigation, detailed
investigation, development and testing, trail, operation and closure
 Analyze the project to reduce, avoid or insure against risks
 Focus on progress, rather than on completion of activities as this does not
ensure that project goals will be met

11. CONCLUSION
There is a need for organizations to link their projects back to their corporate
strategies and to train project sponsors to increase the likelihood that
projects will survive shifting organizational priorities. .
Train Project
Strategic Plan
sponsors
With a process in place to manage change and risk, project managers are
better able to cope and deal with these challenges. Similarly, training of
Project Sponsors will help to bring them on side so that resources are
allocated in accordance with project importance.

12. CASE STUDY OF PROJECT MANAGEMENT OF
A SERVICE INDUSTRY
ITES & BPO
 Challenges of growth
 Tackling the attrition problem
 International issue
 Threat of completion

13. THANK YOU