PMO services
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PMO services. Draft in the making.
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PMO services
- 1. PMO SERVICES
- 2. OUR PMO SERVICES APPROACH We cooperate with our customers to plan and operate program management offices, within our service offerings, to build the organization’s strategic execution capabilities. This approach ensures that we begin and end each project with common goals regarding schedule, cost, quality, deliverables, and reporting.
- 4. PROCESS FOCUS G o v e r n a n c e
- 5. PMO SERVICES The functional side: • Contract analysis and establishment of project controls • Scheduling, resource planning and time management • Financial management & cost engineering – Contract negotiations with both subcontractors and client, during the course of the projects – Management of subcontractors • Risk management • Communication & reporting • Implementation, and the use of tools, such as Primavera, MS Project, SharePoint • Hands on training of staff in these areas
Editor's Notes
- We provides program and project management teams with the resources and capabilities to win, plan, organize and manage complex ICT and Telecommunications projects on behalf of builders, contractors or contractor consortiums and suppliers. As such, project and program management office services are the basics of every project. The PMO function is an important service function in every project and program. We cooperate with our customers to plan and operate program management offices, within our service offerings, to build the organization’s strategic execution capabilities. This approach ensures that we begin and end each project with common goals regarding schedule, cost, quality, deliverables, and reporting. We offer a wide range of project and program management office services through our teams, which are our preferred way of providing these services to our clients. By using our teams in these areas clients get access to our experienced multi-skilled personnel who know each other, are well versed in our processes and tools. Our services thus provide our clients with a simpler interface, better integrated analyses and reports with a higher quality, as well as a lower total cost.
- It is our experience that having a clear view into our client’s project portfolio/program and having an effective way of allocating resources to each project contributes to value creation for your program or portfolio. Unclear governance structures, lack of adequate resources and tight time schedules in projects contribute to complex situations. Although organizations have created Program/Project Management Offices (PMOs) to solve these problems, many are not able to deliver the type of results needed to advance their organizations’ executional capabilities and the achievement of defined objectives. By choosing ICTEC’s PMO services, we guarantee quantifiable results, to be agreed upon upfront when you buy our services. Therefore, in our opinion, the PMO function should focus on some main processes, and focus on activities that advance the organization’s capabilities in these:
- Governance Governance is about having the proper processes for decision-making and setting direction. Choosing and prioritizing the right projects and ensuring that the project portfolio/program produces business value requires methods for prioritizing and selecting projects based on their importance and potential for effective completion as well as ROI achievement, given the opportunities and constraints in your organization. Examples:A project/bid/contract signing review process based on a simple business case, high-level effort/resource assessment.Quantitative metrics for project evaluations (risk, reward, investment, resource/skill needs, ROI & business case). Through our processes for planning, financial management, risk management and reporting we are able to communicate and bring forward issues for higher level decision making before it is too late to take action.ExecutionExecution is about how you do the right things within a set of constraints. Step one is to standardize on a set of common tools, templates, and processes, which will enable a homogenous approach to project management across all projects. This means using KPIs to measure in all areas, using a common risk management approach, instituting change control processes, and maintaining records of project performance to track execution performance (schedule, cost/ROI, quality/functionality, risk, etc.) over time. The analyses from each of our PMO services which will provide you with forecasted schedule, margins and risk development in your projects, will greatly enhance your ability to manage your projects, programs or portfolio of projects. After all, the PMO’s goal is to improve project throughput which contributes to the organization’s strategic goals. Competency Successful project completion requires a high level of project management competency. Our PMO teams can improve the performance of your project managers, as well as that of your project team members. We can offer hands on training in all of our PMO service offering areas, as well as in the specific processes and controls the particular contract will require.Expectation managementIn every project having a good dialogue with your customer, as well as your internal stakeholders, is a key to good expectation management. This will enable a smother handling of issues, should these arise, for instance based on unexpected resource constraints.Through our analysis and reporting structure from each of our PMO service offerings, you will be well versed in this area of business management if you choose to buy the services from our PMO teams. ToolsOur PMO teams rely heavily on tools such as Primavera, MS Project, MS Excel, SharePoint as well as developing report extracts (if needed) from your ERP system in order to enable progress and financial reporting, KPI tracking (finance, operational and progress) and forecasting to see if your projects and programs will generate the expected ROI or results. Our PMO teams can also take the responsibility for implementing tools such as MS Project, PrimaVera and SharePoint if your PMO and organization are ready and mature for that shift.