Zultys is a manufacturer of business communication systems established in 2001. They produce an all-in-one VoIP PBX system called the MX250 that integrates 16 functionalities including call control, voicemail, messaging, and softphones. The system is expandable to support up to 10,000 users across multiple sites and provides features such as presence, find me/follow me, and teleworking support.

1. Company Overview:
Presented by:
Shon Bayne
Director of Sales for Southeast Region
Shon.Bayne@zultys.com
www.zultys.com
(408) 328-5425 (Direct)

2. Corporate Organization
 Manufacturer of business communication systems
 Established in 2001
 Corporate: Sunnyvale, Silicon Valley, California
 Products available worldwide:
 The Americas
 Europe
 Asia
 Australia
 New Zealand

3. Global Distribution and Support
Distribution
Zultys headquarters
Zultys remote office
Zultys branch office

4. ZULTYS AT A GLANCE:
 Call Controller
 Visual Voice Mail
 Unified Messaging
 Fax Server
 ACD (Inbound Call Center)
 Soft Phone
 Call Detail Reporting
 Call Record
 Teleworker Support
 Presence
 Find me Follow Me
 Chat & Instant Message
 Cell Phone Twinning
 IVR
 Advanced CTI
 Conferencing
 SIP, T1, PRI, Analog Trunk
 NAT/SIP Traversal (Wan / LAN)
 Make ANY phone an extension on the system
 Remote Phones do NOT require VPN
ALL IN 1 box !

5. How are we different ?
 1 thin (30MB) CTI application, 16 functionalities, all
integrated, running on ALL platforms (XP, 64 or 32
Bit Vista, MAC, Linux and now… Windows 7.0 !!!)
 All in One 2U Rack mountable Linux based secure
Appliance)
 No External Servers required or needed
 Based on Open Standards (SIP) NOT OPEN
SOURCE
 Easy to expand to 10,000 users
 Easy to quote, configure, deploy, maintain and
expand

7. Sales & Revenues
 Worldwide sales in Q4 2009 increased 79% over the
same period of 2008.
 Our 2009 total sales grew 10% compared to 2008.
 Our 2009 focus was on increasing North American
sales and in Q4 they increased a phenomenal 140%
over Q4 2008 and 55% over the total year 2008.
 A record breaking year for Zultys.
 Our financial position is strong.
 Our balance sheet ratios, as measured by financial
standards, meet or exceed the rest of the industry.

8. Zultys – At a Glance
 Sharply focused on TELEPHONY PRODUCTS ONLY
(we do NOT sell TVs, laptops, or anything else)
 Supported by a network of hundreds of dealers and
distributors worldwide (and rapidly growing !)
 Each year since 2001, Zultys has introduced 2 major
revisions of the software (The product that keeps on
getting better)
 Based on OPEN STANDARDS (not open source) – NO
proprietary Skinny or MGCP or H.323. ALL SIP: the
ONLY ratified standard in Telephony today

9. Product Advantage: SIP !!!
 Multiple Platform Integration: PC, MAC OSX, Linux
 Based on Open Industry Standards (SIP)
 SIP is the ONLY RATIFIED STANDARD OF
TELEPHONY TODAY !
 Uses SIP Trunks, SIP Phones, SIP
Software, Etc…
 (Also uses T1, E1, PRI, Analog Trunks)
 EASILY Scalable to 10,000 phones & 128
locations
 SIP is where EVERY Phone Manufacturer WILL
be in a few years. Zultys is here TODAY !

10. MX250: SIP Protocol !
What’s the buzz ?
 Calls transfer to users not to Phones, desks or
Ports
 SIP addresses like email addresses:
 SIP:sales@zultys.com
 Users can receive calls at any IP phone (local or
remote) using binding
 Use ANY SIP Phone (Polycom, Aastra, etc…)
 Log Multiple users on same IP phone
 Log users on Multiple (4) IP phones
 Maintain separate voice mail, extensions, presence

11. Enterprise IP Telephony Solutions
 Enterprise Media eXchange - IP PBX Systems
 Ethernet Switch & Power Systems
 IP Telephones

12. 2 x FXS Dual 10/100
AC & DC ports Ethernet ports
The MX250 Power inputs
Media Xchange
RAID-1 Disk Music & 3 x Telco
 2U Rack Mountable VOIP SIP PBX Mirroring
Paging ports Interface Slots
 Up to 250 Users in 1 Box (expandable to 10,000 Users by networking
128 MX250)
 400 Hours of Voice Mail and up to 24 Ports Per MX250
 2 FXS Analog Ports for Fax Machines, Modems, etc…
 3 blank Slots (allows you to add T1/E, FX/S or FX/O Cards)
 Call Detail Reporting Built-in (at no additional cost)
 Optional client Software available (MXIE: Media Xchange Interface for
End-Users) for PC, MAC OSX & Linux
 Optional Fax Server (Termination, Origination and Storage)
 Optional 2 way Call Recording
 Instant Messaging & Chat when you purchase MXIE Client licenses
 Integration with Outlook and Microsoft Exchange

13. High Availability Features
 Power Failover: AC to Battery Failover with Syslog reporting
when coupled with our optional BPS-12
 CO Failover: If the MX250 fails, we fail your first 2 lines to
the 2 built-in FX/S Ports.
 Drive Failover: Should 1 drive fail, the optional redundant
RAID drive takes over automatically
 Fan Failover: MX250 has 2 fans in the box. Should 1 fan
fail, the other is enough to cool the system
 Clock Failover: Internal battery for real time clock
 T1/PRI Failover: Redirect the PRI to the live MX250
automatically with our Optional XRS-12
 LAN Failover: Dual LAN Ports built-in
 Unit Failover: Clusters for redundancy

14. Flexible Extensions
 User can log on anywhere in network
 “Extension: belongs to User, not to a socket on wall
 User can be reached via user number regardless of
location
 Users can receive calls at any IP phone, by binding to
a device
 Multiple users on same IP phone
 Four registrations per user license
 allows transparent sharing of IP phones
 separate voice mail, extension #, presence
 Flexible numbering using 2-8 digit extension numbers

15. Call Recording (MX250 only)
 Fully integrated call recording
 Requires no external equipment
 On-demand
 Controlled via record button in MXIE
 Complete call recorded regardless of when
Record button is pressed
 Recordings delivered to MXIE inbox
 Continuous Recording
 Record all calls based on profile settings
 Search recordings by Caller, Called Party, Date
etc
 160 hours storage capacity on MX250
 Archiving option to increase storage
 Record up to 60 simultaneous calls

16. Archiving Option
 Archive:
• Recorded Calls
• Faxes
• Chat/IM
• Voice Mail
• Configuration Files
• Call Logs
 Automatic export to a separate database and
separate storage device
 Retrieve any of the above items by date, time,
person(s) and much more in seconds !
 Great for compliance (SOX, Hipaa….)

17. MX250: Connects to Analog
lines, PRI, T1, E1, SIP and more
10/100 PoE
ISP Broadband QOS
Internet Managed
MX250 Switch
LAN
Analog
Trunks
SIP
Dual
T1/PRI

18. Connectivity Everywhere
PSTN
Main Office Home Office
Internet
Branch Office On the Road

19. Zultys Teleworker Support
 Connect ANY of our phones WITHOUT a VPN
 MXconnect™: This feature allows ANY phone with a
direct access dial number to be designated within
MXIE as your primary device, extending your
corporate office environment to *any* device.
 You can log into the MXIE presence agent and designate
any phone – SIP, PSTN or mobile, as your primary phone
 Initiate call from MXIE – MX dials the bound device, save
on phone bill.
 ACD agents can work remotely on any phone
 Access MXIE features while remote, including all call
management features, presence, IM, one-click-to-
contact, call recording, etc.
 Find Me, Follow Me: This feature allows up to 17
numbers/devices be called for any incoming call, and
supports Twinning

20. MX is Secure : end to end
 Secure internal or external conversations
 Secure conversations end to end
 Secure retrieval of voice mail
 Great for HIPAA and SOX compliance
 128 bit AES encryption
 Negligible time to encrypt or decrypt

21. MXgroup – Multi-site
 Distributed Call Control
 Distributed Voice Mail
 Each site is 100% survivable
 Presence & IM across all sites
 10,000 users across 128 sites
 Roaming users can login to any system
 Calls are automatically routed to user regardless of sites
 Extension to Extension & Toll bypass over connected sites
 Add a new site in minutes
 Automatic synchronization of sites
 MX30 and MX250 may be mixed in MXgroup up to 128 sites
 Centralized management via MX Admin
 Single virtual IP-PBX across all sites
 Roam between locations transparently
 Centralized management
 Single extension number regardless of location (creates full mobility for user)

22. MANAGED !
 With 1 click, the MX can be SECURELY
tunneled and attached to our monitoring facility
 Our monitoring facility inspects the system
EVERY night and makes sure all software &
hardware components are healthy
 Should a software module fail, we will know
about it, typically before YOU do and contact
you with corrective actions so as to prevent this
failure from happening again

23. MXmeeting™ Conferencing 4.1
 4-in-1 Web Conferencing
 Interactive Collaboration
 Web Seminars
 Remote Support
 Remote Access
 150 port Audio Bridge
 Integrated with MXIE for one-
click to web conference
capability
 Chat
 Remote Printing
 One way video
 Record Webinar (Audio and
Video)
 Transfer Files (1 to many)

24. MXMeeting SUMMARY
 Web conferencing
 Desktop sharing. I can control and view your desktop and you can
control and view mine
 Web-based seminars
 Show your PC to the world (Webinar) without having to download
anything. Works with ANY browser, even iPhone
 Remote PC support
 Control someone else’s PC without worrying about static IP
addresses or Firewalls
 Remote PC access
 Control your OWN PC from a remote location
All with an integrated 150 port Audio Bridge & Video

25. MXmeeting ™
 150 port Audio Conferencing, Remote
Support, Seminars, Interactive and Remote
access to your own PC
 2 Models: M200, M500
 M200: ships with 2 meeting rooms & 10
concurrent users. Expands 4 Meeting rooms
and 20 users
 M500: ships with 5 meeting rooms & 20
concurrent users. Expands to 20 meeting rooms
and 100 users

26. ZIP 5-Series IP Phones
 Covers low- to high-end
requirements
 Excellent audio quality
 High performance
hands-free
 Busy lamp field support
 Programmable keys
 Expansion consoles
 Cordless option

27. The new 53e Phone

28. Zultys 55i
 6 softkeys
 Programmable up to 20 functions
 6 programmable keys
 Graphical LCD screen
 144 x 75 pixels
 White LED backlight
 Full-duplex speakerphone
 Dual 10/100 Ethernet ports
 Headset support (modular
connector)
 Up to 9 lines support

29. Zultys 57i
 Largest Zultys Phone display
 12 softkeys
 6 static programmable up to 10
functions
 6 context sensitive programmable up to
20 functions
 Graphical LCD screen (paperless)
 144 x 128 pixels
 White LED backlight
 Full-duplex speakerphone
 Dual 10/100 switched Ethernet ports
 Headset support (modular connector)
 Up to 9 lines support

30. Busy Lamp Field (BLF)
 Supported on ZIP 5-series
 In-use status
 Idle
 Ringing
 Busy
 Call coverage
 Ringing phone intercept
 Single-touch dialing
 Operator console displays
BLF indications

31. ZIP 536M & ZIP 560M Consoles
 560M
 60 programmable keys (3 pages of 20)
 LED per button
 LCD labeling
 Supported on 55i, 57i, 57i CT
 Up to 3 modules per phone
 AC or PoE power
 536M
 36 programmable keys
 LED per button
 Paper labels
 Supported on 53i, 55i, 57i, 57i CT
 Up to 3 modules per phone
 AC or PoE power

32. PC or MAC OSX Client:
Media EXchange Interface for End Users
(MXIE)
 Computer Telephony
Integration
 Single login:
 User, Operator, or ACD agent
 Make, answer, terminate, and
transfer calls
 Voice mail (Unified
Messaging), Fax
(optional), IM, chat, presence
 Outlook Address Book Synch
 Runs on Windows, MAC and
Linux Clients

33. Mobility Features (3)
 Presence Notes: This allows a user to attach a
short note to their presence status indicator (Twitter for
MXIE!)
 Additional status information such as back from lunch
ETA, availability times, etc.
 Persists when MXIE is exited

34. Manage All Your Call & Contact
Functions
 Turn your PC into your phone:
Softphone INCLUDED with MXIE
 Place and receive Calls from
anywhere
 QoS Maintained over 802.11a/b/g
 Call Handling rules and Voice Mail
greetings based on presence, time
of day, caller, etc.
 Park, Hold, Transfer across the
system
 Visual Voice mail
 Paperless Fax machine
 ScreenDial™ lets you call a number
from any application
 Call Recording from any device

35. Microsoft Exchange
 Microsoft Exchange 2000/03/07/10
integration allows voice mail
synchronization
 New messages
 Saved messages
 Deleted messages
 Delete a message from your inbox and it will
delete it from the phone and vice versa

36. Instant Messaging is available to
external services*
*This feature requires either local or external Jabber service and MXIE

37. MXIE: Operators
 No special equipment required
 operators can be located anywhere
 Can see presence of everyone
 instantly check availability for calls
 Minimize training
 drag and drop calls with mouse
 10 key mode only
 Multiple groups
 skill based routing
 can have different DID for each group

38. MXIE: Soft Phone
 Soft Phone INCLUDED with MXIE
 Place and receive Calls from anywhere
 QoS Maintained over 802.11a/b/g
 Only on PCs for now
 3rd Party supported on MAC & Linux

39. Inbound Call Center

40. Extended
Applications Inbound Call Center
 Call queuing with music on hold
 Dedicated voice and fax mailbox
 Queue announcements
 Position in queue
 Expected wait time
 Play customized messages to callers
 Overflow options to maximize customer service
 View Presence of other agents
 IM product champion whilst on call
 Auto logout unresponsive agents
 Prompt for Call Back number
 Multiple groups
 Multiple agents
 Skills based routing

41. Inbound Call Center:
 Call queuing with music on hold
 Dedicated voice and fax mailbox
 Queue announcements
 Position in queue
 Expected wait time
 Play customized messages to callers
 Overflow options to maximize customer service
 View Presence of other agents
 IM product champion whilst on call
 Auto logout unresponsive agents
 Prompt for Call Back number
 Multiple groups
 Multiple agents
 Skills based routing

42. Inbound Call Center
 Enhanced functionality for demanding
call centre environments
 additional call overflow options
 customizable Wallboard
 Supervisors
 real-time group and agent statistics
 monitor queue and prioritize calls
 Agents
 queue and callback monitor
 Call recording included (MX250)
 on demand by agent / supervisor
 continuously record all call centre calls

43. Operator, ACD and Hunt Groups
have three ringing options
 Least Busy
 Ring All
 Round Robin

44. Music on Hold and Queue Announcements
available for all Call Groups

45. Quit queue options added for
Groups

46. MX250 – Optional Inbound Call
Center (also called Advanced ACD)
 Licensed by Named users
 Queue management for up to 60 agents
per MX250
 Queue overflow
 Custom prompts, messages
 Automatic log off of unresponsive agents
 Real time supervisory monitors
 Call recording built-in
 Supervisor license included

47. More Queue Announcement
Options
 Configurable
Ring Back
period
 5 x While in
Queue
Messages
 More flexible
settings for
“Position” &
“Wait Time”
messages

48. Call Groups- Can Record all inbound
calls or Record on Demand

49. Automated Attendant
 Comprehensive feature set includes
 Dial-by-Name directory
 Change language
Thank you
for calling
 Prompt callers for input
 Record input to CDR database Press 1 for
 Interactive Graphical editor Sales
 Text-to-Speech announcement creation
 Flexible Scheduling Press 2 for
 Time of day Support
 Day of week
 Date range Press 3 for
 Holidays
Accounts
 Industry standard Voice XML

50. Evolution of Phone Technology
 TDM (Legacy)
 Hybrids (NEC, Avaya, Nortel)… obsolete technology –
NOT compatible with SIP
 Proprietary (ShoreTel/MGCP)… DEAD technology
 VoIP: converged, but no standards (you can not
connect a Cisco VoIP and a 3COM VoIP)
 SIP: the 1st and ONLY STANDARD OF TELEPHONY
– now FULLY RATIFIED
 Zultys: the 1st to deploy a SIP IP PBX with that many
features

51. Advanced Automated Attendant (IVR)
 Interact with external Databases
 Flexible & Open web based interface
(PHP / Perl / ASP)
 Industry standard Text-to-Speech
interface
 Real-time conversion of text
 Applications include
 Account balance checks
 Booking a taxi
 Self service order checking
 Automated information services
(Weather / Movies / Rental Properties)
 Fax on demand

52. SIP: Return on Investment
 Open Standard & embraced worldwide
 Provide CHOICE in additional Equipment
 Pure IP, converged Systems
 1 Wire to the desktop – cuts down on wiring
 No more tracing wires and big ugly cabinets
 Provides native PC, MAC and Linux Integration
 Quick deployment in main and remote locations
 0 effort Moves adds changes
 Upgrades and maintains on LAN
 Easily Interconnects branch offices and remote
workers

53. SIP: Return on Investment
 Increase productivity amongst Employees
(Chat, Presence, Fax to the desktop….)
 0 Toll between offices
 Reduce Maintenance cost
 Centralized Administration to 100% of the
functions
 0 effort Moves
 Open Standards allows less expensive
equipment to be added
 Outstanding Call handling – Connect to users
ANYWHERE ANYTIME

54. Call Attached Data
 Deliver call specific data to Agents / Users
 Maintained from Cradle to Grave
 Displayed via Screen Pop to agent
 Delivered via TAPI to external applications
 Examples of Call Attached Data
 Callers account number
 Callers preferred language
 Call priority
 Agent assignment
 Callers phone number (CLI)
 Customized variables

55. CRM Integration
 Open TAPI interface to make and receive
calls
 Works with 3rd party CRM applications
 Outlook
 Maximizer
 ACT!
 Available to Windows MXIE users

56. the right choice