2014 ETERNITY Level 1 Module

Technical Training
Eternity Basics
Module 1 : Introduction &
SE Mode Programming

Matrix ETERNITY is an Integrated Enterprise Voice Switch expandable up to 1344
user ports
Built on PCM/TDM platform with 32-bit RISC Processor & Distributed Processing
Architecture
100% Non Blocking & High Density Switching ensuring reliable, efficient &
unrestricted simultaneous communication by all users
Unique convergence of innovative switching technology & intelligent software
Features
ETERNITY : Overview

ETERNITY : Universal Connectivity

ETERNITY is a Hybrid IP-PBX providing all major telecom interfaces:
 POTS (Plain Old Telephone System) or CO or PSTN or TWT
 ISDN (Integrated Services Digital N/W) BRI / PRI
 GSM / 3G
 VoIP
 E&M
 Magneto

Extensions supported in ETERNITY:
 SLT (Single Line Telephone)
 DKP (Digital Key Phone)
 SIP (Session Initiation Protocol) Extension
 ISDN Terminal
ETERNITY also supports in skin voice mail card with Auto Attendant and voice mail
features

External devices such as Fax Machine, Door phone, External Music Source (AIP) &
Public Address System (AOP) can be interfaced
Sensor devices such as smoke detector, object sensor, a glass break detector, water
level sensor can be connected to DIP Port of ETERNITY to instigate a hooter, siren
(DOP) connected to the ETERNITY
Several automated control applications such as door lock, light glow signboards,
bells, water pump (DOP) can also be operated
ETERNITY supports Video Conferencing, Q-Sig is also supported to facilitate feature
transparency between the PBXs in the network

ETERNITY supports both homogeneous & Hybrid Mix Port Cards on its Universal
Slots
The Universal Slot platform & the modular design of the cards allow you to start
with minimum required configuration & expand the system capacity later
Thus allowing to invest progressively in scaling up the system as the
communication needs of the organization grows
Flexibility & Scalability

Cost Saving & Productivity Features: Multi-party Conference, Auto attendant,
DIP, DOP, AIP, AOP, Remote programming, SMDR Buffer with a large capacity, Least
Cost routing & Call Budgeting
Redundancy: To Reduce down time and provide uninterrupted communication,
ETERNITY ME & ETERNITY LE supports redundancy option for the 2 cards that are
critical to its functioning : Power Supply card, CPU card
Hot Swap: With the Hot swap feature in ETERNITY ME & ETERNITY LE, we can
remove a card & insert it back without switching off the system. Thus enabling to
replace a faulty card with a functional one without affecting the functioning of the
system
Flexibility & Scalability

ETERNITY is easy to install & operate : The Universal Slot architecture allows easy
installation & removal of cards
The built-in web server allows you to configure the system parameters & features
on site & also from a remote location using any Internet Browser
Long System Data Retention : Data retention Up to 20 years
Easy Installation & Operation

ISDN stands for “Integrated Services Digital Network”
A internationally adopted standard for end-to-end digital communication over the
Public Switched Telephone Network (PSTN)
ISDN works on a single pair of telephone wires. It can carry voice, data as well as
images simultaneously
It is fully digital network where all the devices and applications are in digital form
2 types of channels
- Bearer channel (B-channel)
- Data channel (D-channel) also known as common signal channel
Easy Installation & Operation

ISDN-B Channel:
The band width of B-channel is 64 Kbps (Kilo bits per second) & total bandwidth is
available for user information. It is possible to use B-channel for data transfer or for
voice. It is also possible to combine B-channels to download data at very high speeds
ISDN-D Channel:
The band width of D-channel is 64 kbps (PRI) or 16 kbps (BRI)
Information carried by D-channel
- Signaling and supervisory information
- Packet Mode Data
ISDN

ISDN BRI (Basic Rate Interface) :
The BRI is referred as 2B+D
Two 64 Kbps bearer channel, One 16 Kbps data channel,
48 Kbps of framing and synchronization information
Total band width of 192 Kbps
2 B (Bearer Channels)
D (Data Channel)
ISDN BRI Interface
64 Kbps
64 Kbps
16 Kbps
+

ISDN PRI (Primary Rate Interface) :
The PRI is also referred to as 23B+D (T1)or 30B+D (E1)
PRI Over E1:
- 64 Kbps bearer channel - 30
- 64 Kbps data channel - 1
- 64 Kbps of framing and synchronization
- Total band width of 2.048 Mbps
PRI Over T1:
- 64 Kbps bearer channel - 23
- 64 Kbps data channel - 1
- 8 Kbps of framing and synchronization
- Total band width of 1.544 Mbps
23 B (Bearer Channels)(T1)
OR
30 B (Bearer Channels)(E1)
D (Data Channel)
ISDN PRI Interface
64 Kbps
64 Kbps
64 Kbps
+
64 Kbps

Common Channel Signaling (CCS) : Any one group of channel carries the signal for the
other channels. B-channel rate : 64 Kbps
E.g.: ISDN PRI signaling carried on 24th channel in case of 1.544 Mbps (T1) &
16th channel in case of 2.048 Mbps (E1)
Channel Associated Signaling (CAS): It is similar to CCS & used only when BIT Rate is
2.048 Mbps hence used with E1 interface
B-channel rate : 64 Kbps
Robbed Bit Signaling (RBS): It is a per channel In-band signaling where the Least
significant bit in every 6th transmitted Information frame is removed & replaced by a
signaling bit. Maximum Transmission rate for each Bearer (B) channel is 56 Kbps
Signal Types on T1E1

ETERNITY PE3SS
ETERNITY PE3SP
ETERNITY PE6SP
ETERNITY GE6S
ETERNITY GE12S
ETERNITY ME10S
ETERNITY ME16S
ETERNITY LE
Configurations

Power Supply
Card
Slot # 01
Slot # 02
Slot # 03
Three
Universal
Card Slots
ETERNITY PE3SS

Power Supply
Card
Slot # 01
Slot # 02
Slot # 03
A
U
X
P
O
R
T
S
Three
Universal
Card Slots
ETERNITY PE3SP

Power Supply
Card
Slot # 01
Slot # 02
Slot # 03
Slot # 06
Slot # 05
Slot # 04
A
U
X
P
O
R
T
S
ETERNITY PE6SP

PowerSupply
Card
CPUCard
Slot#01
Slot#02
……………….…
Slot#06
Six Universal Card Slots
ETERNITY GE6S
Note: ETERNITY GE6SPSBB is also available with battery connectivity

PowerSupply
Card
CPUCard
Slot#01
Slot#02
……………….…
Slot#12
12 Universal Card Slots
ETERNITY GE12S
Note: ETERNITY GE12SPSBB is also available with battery connectivity

ETERNITY ME10S
DIP - DOP Ports
on Master card
Serial Com Ports
1 & 2
AIP - AOP Ports
on Switch card
4 DKP Ports
Power
SupplyCard
Power
SupplyCard
CPUcard
CPUcard
Slot#01
Slot#02
Slot#03
……………….…
Slot#10

ETERNITY ME16S
PowerSupply
Card
PowerSupply
Card
CPUcard
CPUcard
Slot#1
Slot#2
-----------
Slot#16

LE Card PS48VDC – 1000 Watts ME Card CO8 ME Card VoIP16
LE CPU Card ME Card CO16 ME Card VoIP32
ME Card SLT8 ME Card CO8 SLT24 ME Card E&M4
ME Card SLT16 ME Card BRI4 ME Card E&M8
ME Card SLT32 ME Card T1E1 PRI Single ME VMS16
LE Card SLT48 ME Card T1E1 PRI Dual
ME Card DKP8 ME Card GSM4
ME Card DKP32 ME Card Magneto8
ETERNITY LE Cards

ME Card PS48VDC – 500 Watts ME Card ILC32 ME Card VoIP16
ME Card PSUNI ME Card CO8 ME Card VoIP32
ME CPU Card ME Card CO16 ME Card E&M4
ME Card SLT8 ME Card CO8 SLT24 ME Card E&M8
ME Card SLT16 ME Card BRI4 ME Card Magneto8
ME Card SLT32 ME Card T1E1 PRI Single ME VMS16
ME Card DKP8 ME Card T1E1 PRI Dual
ETERNITY ME Cards

GE Card PS48VDC GE Card DKP16 GE Card T1E1 PRI Single
GE Card PSUNI GE Card DKP4 SLT16 GE Card GSM4
GE CPU Card GE Card CO4 DKP2 SLT12 GE Card VOIP16
GE Card SLT8 GE Card CO2 DKP2 SLT16 GE Card VOIP32
GE Card SLT16 GE Card CO4 SLT16 GE Card E&M4
GE Card SLT20 GE Card CO8 GE Card VMS16
GE Card ILC20 GE Card CO16
GE Card DKP8 GE Card BRI4
ETERNITY GE Cards

PE Card SLT8 PE Card BRI2
PE Card SLT4 PE Card T1E1 PRI
PE Card DKP8 PE Card GSM4
PE Card DKP2 SLT6 PE Card GSM2
PE Card CO2 DKP2 SLT4 PE Card VOIP8 Server
PE Card CO2 SLT6 PE Card VOIP16 Server
PE Card CO4 SLT4 PE Card VMS16
ETERNITY PE Cards

ETERNITY LE/ME/GE/PE Switch
Capacity

Hardware
Maximum Analog Phones (SLT) 1344
Maximum Digital Phones (DKP) 128
Maximum DSS per DKP 2
Maximum CO (CO) Trunks 128
Maximum T1/E1/PRI Trunks 24
Maximum BRI Trunks 32
Maximum GSM / CDMA / 3G Networks 64
Maximum VOIP Channels / VOIP calls per card 32
ETERNITY LE Switch Capacity

Hardware
VoIP Trunks 32
SIP Extensions 999
Voice Mail System (To Configure as VMS
system)
1
Magneto Ports 128
E&M Ports 128
Redundancy & Hot Swap Available
ETERNITY LE Switch Capacity

Hardware 10S 16S
Maximum Analog Phones (SLT) 320 512
Maximum Digital Phones (DKP) 128 128
Maximum DSS per DKP 2 2
Maximum CO (CO) Trunks 128 128
Maximum T1/E1/PRI Trunks 8 8
Maximum BRI Trunks 32 32
Maximum GSM / CDMA / 3G Networks 64 64
Maximum VOIP Channels / VOIP calls per card 32 32
ETERNITY ME Switch Capacity

Hardware 10S 16S
VoIP Trunks 32 32
SIP Extensions 999 999
system)
1 1
Magneto Ports 128 128
E&M Ports 80 128
Redundancy Available for Master Available for Master
ETERNITY ME Switch Capacity

Hardware 12S 6S
Maximum Analog Phones (SLT) 240 120
Maximum Digital Phones (DKP) 48 48
Maximum CO (CO) Trunks 128 96
Maximum DS1 (T1/E1/PRI) Trunks 8 6
Maximum BRI Trunks 32 24
Maximum GSM / CDMA / 3G Networks 48 24
Maximum VOIP Channels / VOIP calls per card 32 32
ETERNITY GE Switch Capacity

Hardware 12S 6S
VoIP Trunks 16 16
SIP Extensions 500 500
Voice Mail System (To Configure as VMS system) 1 1
Magneto Ports - -
E&M Ports 48 24
Redundancy - -
ETERNITY GE Switch Capacity

Hardware 6SP 3SP 3SS
Maximum Analog Phones (SLT) 48 24 24
Maximum Digital Phones (DKP) 32 24 24
Maximum CO (CO) Trunks 16 8 8
Maximum T1/E1/PRI Trunks 6 3 -
Maximum BRI Trunks 12 6 -
Maximum GSM / CDMA / 3G Networks 8 8 8
Maximum VOIP Channels / VOIP calls per
card
16 16 16
ETERNITY PE Switch Capacity

Hardware 6SP 3SP 3SS
VoIP Trunks 4 4 4
SIP Extensions 50 50 50
system)
1 1 1
Magneto Ports - -
E&M Ports - -
Redundancy - -
ETERNITY PE Switch Capacity

System
Resources
LE ME16S ME10S GE12S GE6S PE6SP PE3SP PE3SS
DKP Ports 4 4 4 - - - - -
RS232 Port 2 2 2 2 2 1 1 -
AIP 1 1 (CP) 1 (CP) 1 1 1 1 -
AOP 1 1 (CP) 1 (CP) 1 1 1 1 -
DIP - 1 (CP) 1 (CP) 1 1 - - -
DOP - 1 (CP) 1 (CP) 1 1 - - -
Ethernet Port 1 1 1 1 1 1 1 1
CP: CPU card
Built – In Interfaces

System
Resources
LE ME16S ME10
S
GE12S GE6S PE6SP PE3SP PE3SS
USB Port
(Future Use)
1 1 1 1 1 1 1 -
Maximum No.
of
Simultaneous
3-Party
Conference
15 7 7 5 5 5 2 2
Voice Module
(16 Seconds
Each)
16 16 16 16 16 16 16 16
Built – In Interfaces

Maximum User Ports
System
Resources
LE ME
16S
ME
10S
GE
12S
GE
6S
GE
3S
PE
6SP
PE
3SP
PE
3SS
Maximum Total
User Ports
Supported
1344 516 324 240 120 60 48 24 24

Maximum Ports for ME
According to Power Supply
Maximum number of ports supported by GSM, SLT & DKP Card may vary according to
the type of Power Supply used.
ETERNITY ME - Universal Power Supply
(PSUNI) 100W
ETERNITY ME 48VDC 500W
Power Supply
GSM : 24 Ports in Talk Mode 64 Ports in Talk Mode
SLT : 128 Ports in Talk Mode for Short Loop
10 Extensions Talk Mode for Long
Loop
320 Extensions permanently
connected
256 Ports in Talk mode for Short
loop
20 Extensions Talk Mode for Long
Loop
512 Extensions permanently
connected
DKP: 64 Ports maximum 128 Ports maximum

Analog SLT Ports supported for
Short Loop with
Loop Current Programmed 20 mA 25 mA 30 mA 35 mA 40 mA
No. of Ports supported in Talk
Mode (Off Hook Short Loop)
according to loop current
programmed
250 200 175 150 128

SLT Loop Limit : 1800 Ω max @ 25mA Loop Current
1200 Ω max @ 40mA Loop Current
Loop Current : 25, 30, 35, 40 mA
On Hook : -48 V
Off Hook : 8 to 12V Approx.
By default Loop Current on SLT Port is 25mA
DKP Loop Limit : 100 Ω (EON 42SR & 48)
DKP Port Voltage : -24V to -26V
DKP / SLT Port Specification

Power Supply
Supply Unit LE ME
16S
ME
10S
GE
12S
GE
6S
GE
3S
PE
6SP
PE
3SP
PE
3SS
Power
Consumption
450W 100 W 70 W 50 W 30 W 25 W 40 W 25 W 25 W
Supply Input :
Option 1 : Mains 100 – 265VAC, 47 – 63Hz
Option 2 : 48V DC, +/-20%

DIP : Application Diagram
DIP
Water
Level
Sensor
Object
Sensor
Smoke
Sensor
Digital Input Port (DIP): Technical Specification
• Type : Loop Open/Close Sensing
• Loop Current : 7mA (max)
DIP

Digital Output Port (DOP)
Bell

Door
Lock
School
Bell
DOP
DOP : Application Diagram
Emergency
Alarm Solar Light
Control
Digital Output Port: Technical Specification
• Relay Type : Solid State Relay
• Contact Rating : 60 V DC @ 150mA
• Operation Time : 5 ms
DOP

The Analog Input Port(AIP) is meant for connecting an external music source
An External music source can be any audio output from a PC, a CD player, a Cassette
player etc.
Physical Connector: 3.5mm Audio Jack
Analog Input Port (AIP)

The Analog Output Port (AOP) provides un – amplified, isolated, analog speech
signal, which can be amplified by an external amplifier connected to it
A Public Address System (PAS) can be connected to the AOP for paging
Physical Connector: 3.5mm Audio Jack
Analog Output Port (AOP)

AIP Interface Type : Audio Signal Input to ETERNITY
Frequency : 300 Hz to 3400 Hz
Maximum Voltage : Max. 0.707 Vrms across 600 Ω
DC Bias : Not more than 10V DC
Termination Provided : 600 Ω
Source Impedance Required: 600 Ω
Isolation Used : Internal Transformer
AOP Interface Type : Audio Signal Output to ETERNITY
Frequency : 300 Hz to 3400 Hz
Maximum Voltage : Max. 0.707 Vrms across 600 Ω
Physical Connector : 3.5mm Audio Jack
AIP / AOP Technical Specifications

ETERNITY LE CPU Card
The 4 LEDs located on the Master Card Indicate the health of the card during reset cycle
as well as that during normal functioning
L1 L2 L3 L4
During Power On Red (15s) Orange when L1,L3 Off Red (15s) Orange on L1, L3 Off
During Initialization Process Orange On Green, Red, Orange
(500ms each)
- Green, Red, Orange
(500ms each)
After Initialization Off Off Off Off
In Normal Condition Green Toggle Off Off -
In Stand By CPU Red Toggle Off Off -

The 6 LEDs located on the Master Card Indicate the health of the card during reset cycle as well as that during normal
functioning
L1 L2 L3 L4 L5 L6
During Initialization Process Orange On Orange On Orange On Off - -
After Initialization Off Off Off Off - -
In Normal Condition Green Toggle Off Off - - -
In Stand By CPU Off Red Toggle Off - - -
DKP Application Command Off Off Off - Green Toggle -
Sync is Send by CPU Card _ - - Red - -
ETERNITY ME CPU Card

L1 : Heart Beat of CPU Card
Normal Condition: Green 1Sec On - 1Sec Off
L2 : Indicates Layer Application Status
Normal Condition: Orange On, Blinking Very Fast
L1 & L2 also indicate Application Status:
1) L1 is steady Green/Off & L2 is Off : Means application has hanged & there is
some problem at application side code
2) L1 is steady Green/Off and L2 is Green/Red/Orange : Means the layer has got
hanged and there is some problem with the layer side code
ETERNITY GE CPU Card

L1 : Indicates the health of the card during normal functioning of the system
L2 : Indicates the health of the system during reset cycle.
After Power On, when the system becomes stable LED blinks
Green 1 Sec On and Off
ETERNITY PE CPU

Installation do’s & don’ts

Dust Proof, Moisture Free Location
Away from Electromagnetic Sources
Ventilated Location
Path to Static Charges : ESD Wrist Strap, ESD Slippers
Stable Mains Supply
Proper Mains & Proper Telecom Earth
Install PPM4 (Primary Protection Module provided by MATRIX)
to protect ETERNITY from heavy voltages entering the system
from the Trunk lines & Overhead stations
Installation Do’s

Hotel Application: CAS Interface

Hotel Application: PMS Interface

Power Line Carrier Communication

Universal Gateway : Call Centre's

System Engineer (SE) programming zone
SE Level is accessible from JEEVES, DKP, SLT and Extended IP Phone
Default SE Access Code: 1#91- SE password
Default SE Password : 1234
To know System Version & Revision from Station: SE Mode – 5304
To change the IP of System via DKP/SLT/Extended IP Phone – SE Command : 2110
To exit from the programming mode:
00 + √ Key in case of EON 48, Extended IP phone and 00 from SLT
SE Mode Programming : DKP/SLT

Windows based software programming tool & IP based web tool
Can be connected to any LAN and WAN
File Transfer Protocol (FTP) support & Easy up-gradation
Global Access (in case of Public IP)
Offers SE, SA and Front Desk User access through single window
Parameters: IP Address (IP V4), Subnet Mask, Gateway Address, DNS address
Default IP of ETERNITY: 192.168.1.101
Change IP of ETERNITY: In SE Mode command 2110-IP
Programming through Web Jeeves

Enter SE mode: 1#91-SE password
Dial 2118 – Time (Time- 001 to 255 minutes)
Press Enter Key after 2118 – Time For EON48, Extended IP phone
Changing login session time out
of Jeeves
To Log Out Users from Jeeves
Enter SE mode & Dial 2119 to Logout all users
Enter SE mode & Dial 2120 – User Number to log out users selectively
User Number – 1 to 4. Press Enter Key For EON48, Extended IP phone

Default IP of ETERNITY : 192.168.1.101
Default SE Password :1234
Default SA & User Password : 1111
Default SE Password & IP :
Jumper J9 on Master Card of ME
Jumper J12 on CPU Card of GE
Jumper J10 on PE3SS & PE3SP if PCB H/W version is V1R1
Jumper J9 on PE3SS & PE3SP if PCB H/W version is V1R2
Jumper J13 on PE6SP
Accessing Web Jeeves

Scroll down to
select Login mode
Enter the IP address of
ETERNITY ( ETERNITY’s IP
should be in same subnet
as your PC’s)
Default IP Address of ETERNITY:
192.168.1.101 (Default IP)
Accessing Web Jeeves

Front Desk User Mode
Front Desk User Mode is relevant for Hospitality Application of the ETERNITY
This mode is meant for the person at the Front desk of Hotels/Motels, allowing
them access & operation of hospitality features of ETERNITY e.g. : Check-In/Out of
guests, Changing room Occupancy & Clean status, setting call Budgets for guests,
Setting Wake-up calls, Reminders, Do Not Disturb for guests, printing Call Reports &
Hotel Reports, and several others
Front Desk user mode too is password protected. Default password : 1111

System Administrator Mode
At the System Administrator level, the settings of the feature for the extension
user can be changed and various system logs and reports such as Fault log reports,
Station message detail recording reports can be captured & printed
For this System Administrator, who is usually the operator or receptionist, must
login as System Administrator into Jeeves
The SA mode is password protected with default password as 1111
To access SA Mode from DKP/SLT/Extended IP phone : 1#92 - SA password

System Engineer Mode
At System Engineer level, the system configuration, all programmable features &
facilities of the ETERNITY can be configured
System engineer must enter the SE programming mode by logging into jeeves as
System Engineer
Access to this mode is also password protected with default SE Password as 1234
Enter SE Mode from DKP/SLT/Extended IP phone : 1#91 - SE Password

Region
Real Time Clock
Customer Name
Call Progress Tone Generation (CPTG)
Day Light Saving Time (DST)
Software Port & Hardware ID
Access Codes
Flexible Number
Conflict Dialing
JEEVES

Assigning a set of default parameters related to country variants in the system
ETERNITY supports 124 Regions
E.g. If we assign Region as India then the default Operator access code is “9”
If we assign Region as Canada then the default Operator access code is “0”
By default the Region selected is: India
Software default doesn’t default the Region
Region

Select the Region as
per System’s location
Region

System will be loaded with the Default Configuration and parameters when we
select “Default the system” option
System Engineer will be asked to enter the Reverse SE password when defaulting
the parameters
Note: When we default the system the IP remains the same and doesn’t change to
the default value of 192.168.1.101
Default the System

Default the System
Enter Reverse
SE Password

Built-in RTC circuit
It is to be set for current date, day and time values
The RTC of ETERNITY takes care of leap years
Features affected by this
- SMDR
- Time Table
- Alarms
- Daylight Saving Time (DST)
- Certain Voice Mail features
Date & Time

Daylight Saving Time (DST)
DST is convention of advancing clocks to utilize the maximum day light
Typically clocks are adjusted forward one hour near the start of spring and are
adjusted backward in autumn
Some countries like Europe, USA, Australia are following DST
ETERNITY supports DST and following DST mode selections are possible
When ETERNITY is installed in a country/region where DST is used, it is necessary to
synchronize the Real Time Clock of ETERNITY with the local time

Scheduled DST Adjustment:
The RTC is advanced and set automatically according to DST convention. System will
automatically adjust DST at preset dates and time for the country/region where the
system is installed. Suppose ETERNITY is installed in Spain, DST Type 01
applicable to this country should be programmed as Scheduled DST
Manual DST Adjustment:
The RTC of ETERNITY is advanced and set backward manually according to the DST
convention of the country/region where ETERNITY is installed

Select Region & system will
automatically set forward & backward
time adjustment

Forward the Time manually in the Day-
Month wise & Date–Month wise format

Call Progress Tone Generation
(CPTG)

Call Progress tones are audible tones sent from switching system i.e. PBX to calling
parties to show status of phone calls
CPTs are various tones generated on the various events of the system and each CPT
has a distinctive Tone frequency & Cadence (Ring pattern) as per standards of ITU
(International Telecommunication Union)
ETERNITY supports 40 CPT types which are assigned automatically on Region
selection
The tone generation period of each tone is also programmable

On the Basis of specific frequency, modulating frequency and Cadence, the CPTs are
generated by ETERNITY
From Regional Settings one can select the Region according to which the different
CPTs will vary
ETERNITY supports 2 types of Dial Tone for each region selected
Dial Tone 1: Played when lifting the Handset
Dial Tone 2: Played when lifting the Handset & when ‘Store & Forward Dialing’ is
Done

To demonstrate Call Progress Tones:
Enter SE Mode & then Dial 3541-Code
01: Dial Tone Type 1 07: Feature Tone
02: Dial Tone Type 2 08: Routing Tone
03: Ring Back Tone 09: Programming Tone
04: Busy Tone 10: Intrusion Tone
05: Error Tone 11: External Call Waiting Tone
06: Confirmation Tone
By Default system will play each tone as demonstration for 30 seconds. The duration
of demonstration can be changed by setting the ‘Tone Demo Timer’ in System
Timers & Counts : Call Progress Tones

Select the
Desired Region

Each port type is assigned a port access code, extension user can access
particular port by dialing the port access code assigned to the port and its port
number
Selective port access feature needs to be enabled in class of service
Command for selective port access: 69-Port no.-Port Offset)
Selective Port Access

Selective Port Access
Port Type Port No. Max Ports supported Port Offset
SLT 01 512 001 – 512
DKP 02 128 001 – 128
CO 03 128 001 – 128
BRI 04 32 01 – 32
T1 E1 PRI 05 8 1 – 8
E&M 06 128 001 – 128
Mobile 25 64 01 – 64
SIP Trunk 26 32 01 – 32
ISDN Terminal 28 64 01 – 64
Magneto 29 128 001 – 128
SIP Extension 34 999 001 – 999
LD (Loop Dial) Port 35 32 01 – 32
Virtual Extension 36 64 01 – 64

Number of Strings dialed by a Station
- to call an extension
- to call Department Group
- to access a Feature
- to grab a Trunk etc.
Programmable Access Codes except 1#91 (SE) & 1#92 (SA)
It is not possible to assign same Access Code two applications
Access Codes

Flexible Number is Access Code for a Station
Flexible Number can be of 1 digit, 2 digits,3 digits, 4 digits, 5 digits and 6 digits
SLT extension numbers : 2001 to 2512
DKP extension numbers: 3001 to 3128
SIP extension numbers: Blank (SIP ID)
Department Group flexible numbers: 3901 to 3916
Flexible Numbers
(Extension Access Codes)

ETERNITY supports conflict numbers in the same dial phase
It is possible to program flexible numbers of 20, 202 and 2020
In the above case ETERNITY waits for the seconds programmed in conflict dial Timer
for the next digit
The conflict dial Timer is programmable from 001 to 255 seconds
Conflict Dialing

Incoming Call Management
Trunk to Extension
Mapping

Priority 1 : Call Back
Priority 2 : DISA CLI Authentication
Priority 3 : RCOC ( Return Call On Original Caller)
RCOC: Call lands on station according to RCOC
Priority 4 : CLI Based Routing
CLI Based Routing: Call lands on station according to CLI based routing table
Priority 5 : DISA PIN Authentication
Priority 6 : Built-In Auto Attendant/Voice mail Auto Attendant
Built-In Auto Attendant/Voice mail Auto Attendant is played
Priority 7 : Trunk Auto Answer
Priority 8 : Routing Group/Trunk Landing Group
Priority of Features in case of
Incoming Call

1. CO Configuration  CO parameters
2. Mobile Configuration  Mobile Port Parameters
3. T1E1 Configuration  T1E1 Port Parameters
4. BRI Configuration  BRI Parameters
5. VoIP Configuration  SIP Trunk Parameters
Trunk Feature Template (TFT)
Routing Group (Trunk Landing Group)
Define Extension (Station) (Port) type and port number of station type
Procedure

Incoming call on CO
Trunk: TFT assigned in the
CO parameters is referred
CO Parameters

Incoming call on Mobile Trunk:
TFT assigned in the Mobile
Port parameters is referred
Mobile Port Parameters

Incoming call on BRI Trunk:
TFT assigned in the BRI
parameters is referred
BRI Parameters

TFT
referred for
all PRI
numbers
that are not
configured
for DDI
Routing
IC Ref ID for
DDI Routing
T1E1 Port Parameters

DDI Routing Ref ID 01,02,03 will be
referred for Incoming calls on the PRI line
DDI number is perfectly configured
in the routing table & DISA/Auto
Attendant if enabled in this TFT
then call will be routed according to
DISA/ Auto Attendant Logic

Incoming on the DDI numbers routed
to Flexnum, Routing Group etc.

Trunk Feature Template (TFT)
Refer Routing Group
option inside TFT

Routing Group/Trunk Landing Group

Flexible program to land the Trunk line on various Stations/Group of Stations
(SLT, DKP, SIP Extension, OTBG, ISDN terminal, Virtual Extension)
Maximum 32 Extensions can be configured as members of a TLG
96 different TLGs can be configured
Programmable Ring Timer (000-255 seconds) on each Station
Programmable Continuous Ring on each Station
Rotation Feature enabling equal distribution of calls
Routing Group/Trunk Landing Group (TLG)

Routing Group/Trunk Landing Group (TLG)

Auto Attendant:
 Built – In Auto Attendant
 Voice Mail Auto Attendant (Requires In – Skin ETERNITY VMS card)
External caller can reach the desired Station without help or intervention of
Operator by dialing the station number directly
System greets the caller, transfers the call to desired station
Enabled/Disabled Time zone wise
Calls Transferred fast hence saves caller’s time
Delayed Auto Attendant Feature: Auto Attendant activated after expiry of Delayed
Auto Attendant Timer
Auto Attendant

How to program Built-In Auto
Attendant on Trunks ?
STEP 1 :- Enable Built-In Auto Attendant or Delayed Built-In Auto Attendant: TFT
STEP 2 :- Set Various Timers Related to Built-In Auto Attendant : System Timers and
counts
STEP 3 :- Programming & Recording Voice messages: Voice Message Application
STEP 4 :- Significance of Flags Related to Built-In Auto Attendant : System Parameters
STEP 5 :- Setting Privacy from Built-In Auto Attendant for each user

STEP 1
Set Auto attendant option
to Built in Auto attendant

Built-In Auto Attendant
Inactivity Timer
Time after which ETERNITY releases trunk if no digit dialed
during this interval
Answer Wait Timer
Time after which ETERNITY answers a Built-In Auto Attendant
call
Music Timer
Time for which ETERNITY plays music after answering the
Built-In Auto Attendant call
Beeps Timer
Time for which ETERNITY gives beeps to caller prompting him
to dial desired station number
Built-In Auto Attendant Ring
Timer
Time for which ETERNITY rings the non-responding station
Busy Tone Timer
Time for which ETERNITY hunts the busy station
Error Tone Timer
Time for which ETERNITY gives error tone to the caller if he
has dialed an invalid code
Significance of Built-In Auto Attendant Timers

How To Record Voice message from DKP/SLT?
ETERNITY supports 16 Voice Modules of a maximum duration of 16 seconds each
To Select Source of Recording:
SE Mode → 2501 - 1 (Telephone Instrument)
2501 - 2 ( External music source)
To Record Voice message:
SE Mode → 2502 - Voice Module Number (01-16), at the end of dial tone start recording
message (maximum 16 sec). Go on-hook on completion of message
To Verify the Voice message you recorded:
SE Mode → 2503 - Voice Module Number (01-16)
Assigning “00” voice module to any application will de assign the application
Note: ETERNITY can handle 5 simultaneous calls with built in Auto Attendant

Companding schemes used
in telephone network
STEP 4

System disconnects the Built-In
Auto Attendant Call if the landing
extension is busy/doesn’t reply
System disconnects the Built-In Auto
Attendant call if caller fails to dial a digit
within the 1st Digit wait timer
STEP 4

Enable ‘Privacy from Built-In Auto
Attendant’ in the COS of SBFT for those
whose extension should not be allowed
to dial in built in auto attendant
STEP 5

DISA permits user to use the system’s resources from a remote location without
contacting the operator or receptionist
Once the caller has successfully logged in DISA session he can perform following
different tasks :
 Caller can call any of the Extensions
 Caller can make external calls
 Caller can activate/deactivate desired features of the station/ETERNITY
 Caller can use PAS (Public Address System)
 Caller can enter SE/SA mode using appropriate password &
DISA calls in SMDR buffer are marked as “D” in the remarks Column
Direct Inward System Access (DISA)

Special Digit / Activity Code to be Dialed
On - Hook #0
Off - Hook #1
Flash (F) #2
Pause (P) #3
A #4
B #5
C #6
D #7
+ #8
To Terminate DISA #9
# ##
End of String #*
Special Digits

Disabled DISA is Disabled
PIN Authentication –
Multiple Calls
Caller needs to dial the DISA login code followed by Extension
number and User Password to login to his Station
CLI Authentication –
Multiple Calls
System will verify the caller’s CLI with DISA CLI Authentication
table and if match is found it will consider “Auto Login” and
feed the dial tone of respective Extension. Caller can make
Multiple calls through this method.
CLI Authentication –
One Call
Similar to the above method, But caller will be allowed for
only one call. Eternity acts as a gateway to route a call.
Variants of DISA

DISA CLI Authentication
Enable DISA CLI Auth. to a TFT and assign TFT to the desired Trunk
Enable DISA feature in COS of the Station which is to be configured for DISA access
Configure the DISA CLI Authentication Table
Program the DISA Timers (if required)
DISA Programming Steps

DISA PIN Authentication
Enable DISA PIN Auth. to a TFT and assign TFT to the desired Trunk
Enable DISA feature in COS of the Station which is to be configured for DISA access
Change user password of that particular station from SA mode
Program the DISA Timers (if required)
DISA Programming Steps

Dial the number of the DISA enabled trunk during the time zone in which DISA is
enabled on the trunk
DISA Pin Authentication: Eternity answers the call and caller will hear music and after
that beeps. Caller will have to dial DISA login code (1079) then station no. on which
DISA login is required & then the changed user password of the station then #1 for
going off hook
DISA CLI Auth.: In case of CLI authentication you will directly get the DISA enabled
station’s dial tone as the caller will be considered as Auto login station
DISA: How To Use

Ext. 3001
DISA – CLI Authentication
99740 99763
DISA CLI Authenticated Mobile No.: +919974099763
DISA Extension: 3001
Mobile
DISA Enabled Trunk:
99740 98915
Dial Tone
TAC
Number
98985 07331
Mobile

Ext. 3001
99740 99763
Mobile
DISA Enabled Trunk:
99740 98915
Beeps
1079
3001 : Ext.
98985 07331
Mobile
2121 :
User P/W
#1
Dial Tone
TAC - Number
DISA Extension: 3001
DISA – PIN Authentication

Trunk Auto Answer : What’s this?
Calls landing on trunk are answered automatically by pleasant greetings or voice
messages before call is actually handled
Eternity supports 3 types of Trunk Auto Answer:
Disabled, All Calls, Busy and Delayed
No DTMF detection during Trunk Auto Answer
Application : Call Centre
Trunk Auto Answer

Trunk Auto Answer Greeting Message: Up to 4 Greeting messages can be
programmed in the voice message applications and a different greeting message
can be assigned for each time zone.
Trunk Auto Answer RBT Message Type: If assigned the system will answer the call
with a greeting message and then play the RBT message type selected:
None: Ring back tone
Internal MOH: Internal Music on Hold
External Music (AIP)
RBT Message 1 – 4: RBT Voice message played continuously
Trunk Auto Answer Busy Bye message: System informs caller about busy state in
two ways :
None: Busy Tone
Bye Message 1 – 4: Plays voice message
Trunk Auto Answer

Assign Voice messages
recorded in the voice modules
for Trunk Auto Answer
Trunk Auto Answer

CLI Based Routing
ETERNITY offers the facility to land calls from a particular telephone number on a
particular extension or group of extensions
CLI based routing should be enabled in the trunk features template
Incoming telephone number has to be programmed in the CLI routing table
400 numbers can be programmed
It is also possible to program name for the incoming number
Incoming calls can be routed to SLT, DKP, ISDN Terminal, SIP Extension, Virtual
Extension and Routing Group

Enable CLI based routing
flag for WH,BH,NH
CLI Based Routing

According to
the Incoming
CLI the calls will
be routed to
the destination
CLI Based Routing

RCOC
(Return Call to Original Caller)

RCOC
Its common for PBX to share the trunk for outgoing calls between group of
Extensions
If extension user of PBX is making OG call & called party does not answer the call or
busy, it is possible that called party might call back on the number received as CLI
As it is the incoming call, it will be routed to operator extension (Routing group) but
operator does n’t know who made the call. At this time RCOC feature is useful, it
will route the Incoming call to the original extension who dialed this number

Ext. – 505
Operator
Ext. - 502Ext. - 503
Without RCOC
GSM – 1
(9974099763)
User
Busy
Calling Back as
user is free now

Ext. – 505
Operator
Ext. - 502Ext. - 503
With RCOC
GSM – 1
(9974099763)
User
Busy
Calling Back as
user is free now
Extension External Number
502 9974099763
503 9558874302
RCOC table

Enable RCOC here in
Mobile port parameters
RCOC

Enable RCOC here in
T1E1 port parameters
RCOC

RCOC
Enable RCOC here
in BRI parameters

Enable RCOC here in
SIP Trunk parameters
RCOC

RCOC record delete timer in
minutes (After this time entry
will be deleted automatically
from RCOC table)
RCOC

Call Back on Trunk Ports
‘Call Back on Trunk Ports’ is used to respond to missed calls on the trunk ports of
ETERNITY: CO, Mobile, BRI, T1E1PRI & SIP License of MOBILITY FEATURE SUITE
required
- When Call Back Feature is enabled on a Trunk port and there is a missed call on
that trunk port, ETERNITY determines if the calling number is eligible for a call
back or not.
- It calls back the same number or an alternative number programmed for that
number, either from the port on which it was received or from a different port,
depending on the programming.
- ETERNITY can be programmed to choose the most cost effective line to call back
the missed call numbers
Application: Employees at remote location can use this feature to have the ETERNITY
installed in their office call them back, there by saving on charges

Programming Steps
Call Back must be Enabled on the Desired Trunk Port(s)
CLI of those callers whom the system should call back must be programmed in the ‘Call
Back Incoming Number List’
‘Call Back Timer’ programmed & when the caller disconnects within the Call Back Timer,
the Call Back will be applied for that number
‘Call Back On’ : Select whether the number which must be called back should be the
same CLI number or an alternate number

Programming Steps
Number on which call back is to be made programmed in ‘Call Back Outgoing
Number List’
We can select whether the call back should be made using the same trunk port on
which call was received or an OGTBG. LCR can be Enabled for that OGTBG
Select a ‘Call Back Mode’ i.e. how the call should be routed when the call back is
answered by remote party : Built-In Auto Attendant , DISA or Operator
Call back feature can be activated on any of the trunk types i.e. CO, BRI, T1E1 (PRI),
Mobile, SIP trunk

Call Back from same trunk
port or other OGTBG
Call back on same CLI
or alternate number
in OG List Number
Call Back Mode Selection :
Built-In Auto Attendant ,
DISA or Operator
Call Back on Mobile Port

DDI Routing On T1E1 PRI Trunk
420
421
422
423
424
425
426
PRI
662500
662506
Extensions

Set of general features that defines the logic of identifying the destination Port and
DDI equivalent Numbers for IC/OG Calls
In T1E1 port parameters Configure the IC and OG reference id (01 -64)
DDI Routing Ref ID (01-224) then configured for the corresponding IC and OG Ref ID
and the DDI Routing Table is referred for the same.
Directory Number Service:
Each Station can be assigned by a unique number and call made to the particular
number will directly land on the Station known as Direct Dial In (DDI) or Multiple
Subscriber Number (MSN)
Direct Dial In (DDI) : T1E1 Trunk

GIVEN: PRI Pilot number: 2630500
Total DDI number range: 100 DDI numbers i.e. from 2630500 to 2630599
Total DDI digit count: 3
Internal extension numbers that are to be mapped: 200 to 299
T1E1 PRI Configuration : DDI Routing
DDI Routing : Case Study 1
Incoming: PRI numbers 2630500 to 2630599 should land on extension numbers
200 to 299
Outgoing: When extensions 200 to 299 make outgoing calls the CLI information
forwarded on the network should be 2630500 to 2630599 respectively

Configure the T1E1 Port
parameters along with the IC / OG
Ref ID

DDI Routing Ref ID for
the Particular IC Ref ID

OG Ref ID 01 & DDI Routing Ref ID 01
with Pilot number configured as 2630500

DDI Mapping done where DDI number
500 to 599 is mapped with flexible(Ext.)
numbers ranging from 200 to 299

DDI Routing : Case Study 2
Incoming: Built-In Auto Attendant should be enabled on PRI trunk number 2630500. If
no digit dialled in Built-In Auto Attendant call should land on operator.
PRI numbers 2630501 to 2630599 should land on extension numbers 201 to 299.
Outgoing: When extensions 200 to 299 make outgoing calls the CLI information
forwarded on the network should be 2630500 to 2630599 respectively.

DDI Incoming Ref table with IC Ref ID 01
configured with DDI Routing Ref ID 01 & TFT 01

OG Ref ID 01 & DDI Routing Ref ID 02
with Pilot no. configured as 2630500
DDI Mapping for incoming done for 501 to 599 on 201 to 299 with DDI Ref ID 01

DDI Mapping for outgoing
done for 500 to 599 on 200
to 299 with DDI Ref ID 02
DDI Mapping for incoming done for 501
to 599 on 201 to 299 with DDI Ref ID 01

TFT defined in the T1E1 port parameters referred when
incoming call comes on DDI number 500 which is not
mapped in DDI IC table. Built-In Auto Attendant is enabled

Outgoing Call Management
Station Basic
Feature Template

In ETERNITY you can use the services of different networks like CO, Mobile, ISDN, VoIP
An outgoing call can be a call:
1. To another extension number (number dialed without grabbing a trunk line)
2. To an external number (number dialed after grabbing a trunk line)
3. To a number in Closed Used Group (External number without grabbing a trunk line)
At the time of Outgoing system checks time table, call privilege, Trunk access
code(TAC), call budget (if assigned) and trunks allowed for outgoing call
Outgoing Call Management

1. SLT Parameters
2. DKP Parameters
3. SIP Extension Setting
4. ISDN terminal Parameters
Station Basic Feature Template (SBFT)
Outgoing Trunk Bundle Group
Outgoing Trunk Bundle (Member)
Procedure

Station Basic Feature Template
No Calls = OG on trunk call Block
All Calls = All OG on trunks allowed

Outgoing Trunk Bundle
Applicable for
BRI and T1E1

Ascending Order: Always 1st Trunk will be selected for an outgoing call if its not
free then 2nd Trunk i.e. 001 – 128
Descending Order: Always the Last say 30 (T1E1) selected if not free then 29th one
& so on i.e. 128-001
Cyclic: Always next Trunk is picked up for a new Out Going Call
OG Trunk Bundle : Rotation Type

ANT (Automatic Number
Translation)

The ANT modifies the number/part of a number dialed by the user to relevant
number that can be sent via the trunk line
ETERNITY Supports 8 ANT Tables & Each table can have 32 number strings
Dialed Number String: 16 (Maximum Length)
Strip Digits: 00 – 16
Add Prefix: 40 (Maximum Length)
ANT (Automatic Number Translation)

ANT (Automatic Number Translation)
Dialed number string = 09724341602
Strip Digit = 01
After Stripping digit new string = 9724341602
Add prefix = +91
Final String to be dialed out = +919724341602

Various Service Provider can offer various call costs for various locations, By
selectively routing the calls on the Trunk line, the call cost can be minimized
LCR chooses the most cost effective Trunks for making OG Calls. All trunks that are
allotted to extensions to make OG calls are assigned a cost factor (01 to 99)
Number Based LCR: Different SP’s offers different rates for different Areas/Phone
Numbers . It uses Store and Forward dialing
Time Based LCR: Different SP’s offers different rates during different time of the day.
Time based LCR uses Online Dialing
Mixed LCR: SP’s rate differs both Time wise and Number wise (Mixed). It uses store
and forward dialing
Service Provider Based LCR
Least Cost Routing

Total 99 different no. strings can
be configured & assigned different
trunks with different cost factors
Number Based LCR

Number Based LCR
Dials 9
Dials 0
User
Grabs
Trunk

Select cheapest
Service Provider as
per time (8 Entries)
Time Based LCR

Time Based LCR
User
Grabs
Trunk
Dials 9
Time zone:
9:00 To 13:00
Time zone:
13:00 To 18:00
Time zone:
18:00 To 9:00

Select cheapest
Service Provider as
per time & number
Number + Time Based LCR
99 different number strings for 8 Different
Time zone can be configured with preference
of trunks defined by the cost factor
4 different time
zones supported

SP (Service Provider) offers different rates for calling a number of his own network
and different rates for calling a number in another network
When the number is dialed out the system ignores the area code and then starts
checking number and route the calls accordingly
Programmable ignore digit count in the Area Code Table
SP Based LCR

CO 001: BSNL line, Cost factor: 05
CO 002: Tata Line, Cost factor: 06
SP Based LCR

0265: Vadodara code / 022 : Mumbai code, Strip the Area
codes Hence the digit dialed out will consider
2: BSNL / 6:Tata from the LCR :SP Based
SP Based LCR

Select starting code of
service providers as
per your requirements
SP Based LCR

Mumbai Code
022 367678
Vadodara:
0265 334456
RELIANCE
SP Based LCR
Dial 0265 334456
Ignore Digit : 4
From SP table : 3 referred
Dial 022 367678
Ignore Digit : 3
From SP table :
3 referred
Reliance trunk
assigned in SP
table for digit 3
Call Placed
Call Placed

Trunk Features Template
• Set of features that defines the behavior of a Trunk
• 50 different trunk features templates can be assigned.
• TFT is assigned to the Trunk ports such as CO, T1E1 PRI, BRI , GSM,
E&M & SIP

8 Different Time
Tables are there

Time Table
8 Different Time Tables: Schedule
of 3 Time zones (WH,BH,NH) for
Entire week

20 Operators are
there

Operators
Operators Time zone wise: E.g. : When a
station dials 9 call is routed to the routing
group defined as operator in the SBFT for the
particular zone

Priority
SMDR OG Storage Enable Flag
SMDR IC Storage Enable Flag
Hold on DSS key Press Enable Flag
Force Account Code Enable Flag
Fax Landing Group
Call Cost Calculation Pulse Rate option
Call Cost Calculation Time Schedule
Some parameters configured in
Trunk Features Template (TFT)

Each Trunk of Eternity can be assigned a Priority level ranging from 1 To 9 with 1 being
the lowest and 9 being the highest priority
Whenever there are incoming calls on multiple trunks, the call on the trunk with
higher priority will be answered by the Operator station first
By Default priority of all trunks is set to 9
Priority on Trunks

This flag is used to enable/disable the storage of details of outgoing calls from the
trunk. By default enabled.
SMDR OG Storage
SMDR OG Storage
This flag is used to enable/disable the storage of details of incoming calls on the trunk.
By default enabled.

This flag defines the ‘Hold’ state of the external called party, when
an extension user presses a DSS key to dial another port
E.g. : Suppose DKP-001 is in speech with external party on trunk port CO-002 and amidst
the call he presses a DSS key to call another another extension port DKP-002
Hold Flag Enabled: CO-002 will be played Music on Hold, DKP-001 will get RBT and call
placed on DKP-002
Hold Flag Disabled: CO-002 will be disconnected. DKP-001 will get RBT and call placed on
DKP-002
SMDR OG Storage

When this Flag is enabled, the system will prompt extension users to dial Account code
whenever they grab a Trunk to dial out a Number
System will allow extension users to dial out numbers only after they have dialed the
Account code or Name.
Details of all calls dialed out with account code are recorded in Station Message Detail
Recording report.
Forced Account Code Flag

Eternity can calculate the cost of calls made by a station
When a call is made the Call Cost Rate option & the Call Cost Time Schedule defined in
the TFT of the trunk is checked
According to the pulse rate option (1,2,3,4) and the area code the pulse rate type is known
Then the time of call is verified with the time schedule/zone defined T1, T2, T3 & T4
Duration and cost of 1st unit & Additional units of the pulse rate type corresponding to
that time schedule is then found and used to calculate the call cost
Business Feature License is Required for activation of this feature in ETERNITY V10
Call Cost Calculation (CCC)

ETERNITY provides customization to calculate the cost for external calls automatically
& there is no need of additional Call Billing Software to calculate the cost for external
calls made from a Station
Unit charges and service charges in the CCC General Parameters have to be
programmed in the system.
In case of “Polarity Reversal” on CO or “Connect Signal” on T1E1 Trunk then following
parameters has to be programmed in the System Parameters: Area Codes ,Time
Zones, Pulse Rates
Eternity supports 4 Time Zones, 32 pulse rate types, 999 area codes

System will check the call cost calculation pulse
rate option and the time zone T1, T2, T3 or T4
within which the call is made

According to the Area code defined here &
the pulse rate option defined in the TFT the
Pulse Rate Type is selected from this Table

This table is referred to find
whether its Normal Working
Day or Holiday so as to refer
Normal Pulse Rate Table or
Holiday Pulse Rate Table
accordingly

1st Unit & Additional Unit cost defined here
: Normal Pulse Rate Table

1st Unit & Additional Unit cost defined here
: Holiday Pulse Rate Table

Cost of call = cost of first unit + (number of additional units
* cost of additional units) + service charge
Service charge

PSTN
Route 1
Rs.1 for 120 sec
Route 2
Rs.1 for 60 sec
997409976
3
Note: LCR rule applicable here. If Route1 is busy let the caller to use Route2 (Costlier)

Different service providers offer different schemes
Define Call Budget with Specific Amount and Minutes
Applicable to CO, DS1, BRI, GSM/Mobile and VoIP
Lock Trunk Once Budget gets Exhausted
Amount/Minutes/Calls assigned on Trunk can be Changed to a Specified Value,
Manually or Automatically on Specified Date of Every Month
Trunk Budgeting

If Call Budget type defined is Amount. Say suppose Rs. 9999 is defined. Cost of each call
will be calculated using CCC table.
Say 1 unit & also Additional unit = 180 sec = 1.10 Rs. = 3 minutes
Total calls:
1st call : 2 minutes = 1.10 Rs.
2nd call : 3 minutes = 1.10 Rs
3rd call : 4 minutes = 1.10 +1.10 = 2.20 Rs.
Total = 3.30 Rs.
In this manner when the amount exceeds Rs. 9999 calls wont be allowed to be made
from that trunk
Similarly if Call budget Type defined is in Minutes say 22222 minutes. Then if total call
duration of all calls made using that trunk exceeds 22222 minutes further calls wont be
enabled
Similarly Call budget Type - Calls say 2000 is defined then total 2000 calls will be
permitted for that trunk
Trunk Budgeting

If Scheduled Reset Flag is
Enabled than call Budget will
get Reset on the Defined
Date
Trunk Budgeting

AC Impedance test
AC Impedance Test in ETERNITY helps you for a clear, audible and echo-free
speech over CO trunk.
This test will provide you to set the most appropriate values for CO Trunk
Parameters:
• AC Impedance
• CO Termination
• CO Line Type
You can conduct the test by:
• Making an outgoing call
• Or by ongoing incoming call

AC Impedance test-OG call
Define the fields like
phone number on
which call is to be made
and through which port

AC Impedance Test
These are the values
generated after the
test
You can now apply these values
on any of the trunks

SBFT
(Station Basic Feature Template)

• Set of features that defines the basic features of a
station
• 50 different Station Basic Feature templates can be
assigned.
• SBFT can be assigned to following port types : SLT, DKP,
E&M, PRI, BRI, VOIP

Time Table Toll Control Level 2: Call Privilege
Operator Toll Control Level 3: Call Privilege
COS Toll Control Level- Call Budget Consumed
Call Budget Enable Flag Store Outgoing Calls
Toll Control Level 0 (WH , BH & NH):
Call Privilege
Store Incoming calls
Toll Control Level 1: Call Privilege
Parameters configured in
Station Basic Feature Template (SBFT)

8 Different Time
Tables

20 different Operators, E.g. : When a station
dials 9 call is routed to the routing group
defined as operator in the SBFT for the
particular zone

Group of features that can be flexibly assigned to different users according to the
Requirement
Different COS can be assigned for a Station and trunk in different Time Zones as per
selected in its SBFT & TFT
Almost 56 different features and 20 different COS can be configured as per
Requirement
Assign the COS level in the desired SBFT Time Zone wise & assign the SBFT to Station
Class Of Service

When call budget is enabled for a station it limits the out going calls made from the
Station according to the budget assigned to the station
The Budget exhaust period is 1 month (fixed)
How it Works??????
When an extension allotted call budget makes a call, system checks its budget
If consumed amount is within the budget limit, system allows to make call according
to the toll control levels defined for the station
After the call ends system calculates & adds the call amount to the extension’s
account
If the consumed amount exceeds the budget limit, system will consider the call
budget exhausted
Hence the extension user will be allowed to make calls only as per the Toll control
assigned for the call budget consumed state
Call Budget

How to assign Call Budget to a station?
Login as System
Administrator

Extension – Select the
Extension that has to
be allotted budget

Assign call
budget amount

What action needs to
be taken if assign call
budget is consumed ??

An expense control feature that enables to define a call privilege to an extension
Call privilege types:
No calls Local calls
Regional calls National calls
All calls Limited calls 1,2,3
International calls
The allowed & denied list for these can be programmed by selecting the
corresponding privilege in the Regional settings (Jeeves)
Toll control is not applicable for Emergency numbers
Toll Control

Toll control level 0 : Time zone based. It supports an additional call privilege called
Limited calls. The allowed and denied numbers are programmed in the corresponding
external number list
Toll control level 1 : Default privilege- Local Calls
Toll control level 2 : Default privilege- National Calls
Toll control level 3 : Default privilege- No Calls
Level 1,2 & 3 are not Time zone based
Toll control-Call budget consumed: Applicable when Call budget is enabled for extension
& the call budget assigned has already been consumed. In this case the extension will
be enabled to make calls according to the call privilege defined in this field
Toll Control Levels

Toll Control Levels
Toll control
level options

Allows an extension to change his Toll control level
Allows the SA/Operator to change the toll control level assigned to extensions
Assign a station COS group with Dynamic Lock and the Decrement Dynamic Lock
Timer for Internal Calls enabled
Dynamic lock : Manual
Extension user sets dynamic lock manually by entering the user password & selecting
the toll control level Or
The operator sets dynamic lock manually by entering the extension number and
selecting the toll control level.
Dynamic lock timer set to 00
Dynamic Toll Control

Dynamic lock : Automatic
Allows an extension or an operator to select a desired toll control level and set the
Dynamic lock timer (01 to 99 minutes)
How it Works?????
When set, System waits for the duration of timer. At end of each outgoing call made
during this period the system will restart timer again. If no call made till expiry of timer,
system will change the toll level back to the previous level
If ‘Decrement Dynamic Lock Timer - Internal Calls’ is enabled in the COS of the
extension and an internal call is made during the period of the lock timer then the
system will start decrement of the timer and will change the toll control level to the
previous level on expiry of the timer.

When Dynamic Lock – Manual is set (Timer set to 00), the extension user / Operator
must dial the Feature access code to restore the previous Toll Control Level
When Dynamic Lock – Automatic is set (Timer set to desired number of minutes),
the system will restore the previous Toll Control Level at the end of the Timer
The default User Password should be changed so as to enable the Dynamic Lock
Feature for the particular user / Extension.
Points to recall for Dynamic lock

To set Dynamic lock level : Dial 141 - Enter User Password - Select Toll Control Level :
0,1,2 or 3 (DKP) / Dial 0,1,2 or 3 - Press Enter Key (DKP) - Confirmation tone
To set Dynamic Lock - Manual : Dial 142 - User Password - 00 (Lock Timer in minutes)
- Confirmation tone / Replace Handset
To set Dynamic Lock - Automatic : Dial 142 - User Password - XX (Lock Timer in
minutes max 99) - Confirmation tone - Replace Handset
Dynamic lock : Extension User : How
to Use ???

Enable ‘Allow SA commands’ in the COS of the Extension from which SA login is done
To change Dynamic lock level (DKP): Dial 1072 002 - Enter Extension number on
prompt - Select the option ‘Change Toll Ctrl. Level’ - Press Enter & select the desired
Toll Control Level 0,1,2 or 3 -Confirmation Tone
To set Dynamic lock level (SLT): Dial 1072 002 - Feature Tone - Dial Extension number -
Feature Tone - Dial 2 : Code for ‘Change Lock Timer’ - Dial 00 - Confirmation Tone
Dynamic lock : From SA mode :
How to Use ???

Dynamic Lock Manual : SA Mode
DKP : Dial 1072 002 - Extension number - Select Change Lock
Timer - 00 minutes - Confirmation Tone
SLT : Dial 1072 002 - Extension number - Dial 2 (Change Lock
Timer) - Dial 00 - Confirmation tone -Replace Handset
Dynamic Lock Automatic : SA Mode
DKP : Dial 1072 002 - Extension number - Select option ‘Change
Lock Timer’ - Enter Timer value (max 99 minutes) -
Confirmation Tone
SLT : Dial 1072 002 - Feature Tone - Extension Number- Dial 2
(Change Lock Timer) - Dial number of minutes of Timer -
Confirmation Tone - Replace Handset

2014 ETERNITY Level 1 Module

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2014 ETERNITY Level 1 Module