The document discusses strategies for Coffee Day to better align with Starbucks. It recommends Coffee Day focus on product diversification, personalized customer attention, and introducing break dance classes. To support this, it suggests increasing employee training, new product launches, and hiring multi-talented employees. Employees would need to be jovial, customer service oriented, high energy, and willing to do break dance demos. HR activities like increased incentives, yoga programs, spiritual fulfillment programs, and managers knowing all employees could create a Starbucks-like environment. Metrics for success include average customer time spent, customer satisfaction, delight levels, and repeat purchases.