The document outlines a training program for an auxiliary/production team member at X Company. The program aims to raise regional and national scores by providing accurate training to new coworkers. It involves an 8-day hands-on training over two weeks to teach order taking, quality checking, and machinery operation. The program will be evaluated through surveys and analyzing whether store ratings improve.

1. Training in the Workplace Training program for an auxiliary/ production team member For X Company Copyright Angela Samuels

2. Discerning the Text People 20,000 Employees worldwide Organization The company, which was bought by X company for $2.4 billion in 2004, operates more than 1,200 business service centers in Asia, Australia, Europe, and North America. X company's offers a wide range of printing services, including graphic design, color printing, and binding. Among the products the company prints are banners, business cards, flyers, invitations, marketing collateral, newsletters, and posters.

3. Building Support Building support by convincing my manager that this program could help the store in it regional and national rating.

4. Identifying Program Ideas Raise regional and national scores (MSM) by being proactive in training for all new coworkers entering into the full service area. Coworkers are not getting the accurate training and therefore lowing the MSM scores. Research Informal Conversations with co-workers Store meetings Jobs are not getting done right and on time Many mistakes in order taking process.

5. Sorting and Prioritizing Program Ideas Qualitative Approach would be used to prioritize program ideas with one on one interactions and discussion in staff meetings.

6. Training Program Objectives The student will : Learn how to correctly take an order (100% accuracy) Effectively do quality checking Learn Machinery and auxiliary work

7. Instructional Plan What participant must know: How to take an order accurately How to Quality Check finished products precisely How to produce the best product for the customer Instructional Techniques Computer Based Training Observation Trial and Error Skill, Practice and Exercise

8. Transfer of Learning 90 % of training is hands on training in branch Before: Clearly identified objectives During: Provided job aids for future reference After: Provide follow-up support

9. Evaluation Plans Informal questions through out the training Post training survey Compare and analyze store ratings to see if they have improved

10. Recommendations and Results Successes – The coworker did get a lot of formal training in production areas. Hands on training was very successful Failures – Short staffed Follow - Up

11. Formats, Schedules and Staff Needs 8 Day training within two week period Preferred to have an extra production person Job shadowing Online training

12. Coordinating Facilities Not applicable – Used regular schedule working hours at the branch

13. Training in the Workplace